We are partnering with our client who is looking for a SOC Analyst. They are renowned in providing secure, reliable and state-of-the-art solutions. They are committed to developing their staff via continual career development training, motivation and remuneration reviews.

Responsibilities:

• Stay up-to-date of the current threat landscape and cybersecurity events, continuous knowledge improvement in tools and best practices in Cyber Security Protection.
• Maintain, troubleshoot, and upgrade systems
• Liaise with external vendors to ensure smooth operations
• Configure and fine-tune systems
• Oversee design, implementation and management of new systems
• Conduct training to analysts in the usage and functionality of the systems

Ideal Experience:

• Minimally possesses a degree in the relevant field
• Minimum of 2 years working experience in SOC, with hands-on experience in SIEMS and case management tools administration and management
• Familiar with SOC Processes SOP
• Preferably familiar with QRadar, RSA Netwitness, IBM Resilient

Our client is the leading supplier for photocopier consumables and parts.

Job Highlights:

• Salary range: Basic up to S$2,500 + VB
• Walking distance from Bright Hill / Upper Thomson MRT
• 5 days’ work week: Mon - Thu 9am - 6.30pm. Fri 9am - 6pm.

The Sales Support Executive primarily provides sales and administrative support to Sales department (for International and Overseas sales) in managing the daily sales operational activities, covering full spectrum of sales administration, customer service, Import and Export management, sales and marketing support to sales team.

Job Responsibilities:
• Support sales team on daily administration

• Handle email/phone enquiries

• Process sales order and follow up payment with clients

• Update and monitor daily Sales data system to support the Sales team forecast exercises

• Assist to coordinate shipping schedule, monitor and troubleshoot client’s order, account statuses and other relevant issues

• Preparation of shipping documents (commercial invoice, packing list etc.)

• Follow up with clients on the phone for administrative purposes

• Assist in general administration duties and Ad-hoc duties assigned by superior

Requirements:
• Minimum “O” level, Professional Certificate, or Diploma in Business Administration or equivalent

• No experience required; entry level is welcome to apply

• Self-motivated and initiative individuals

• Possess strong negotiation, selling, verbal and written communication skills

• Must be able to manage a given set of territory and accounts

• Provide good after sales & customer service

• Knowledge in office supplies or office automation would be an advantage

• Able to start work immediate or within short notice

• Proficient in MS Office

• Knowledge on Navision system would be an advantage

How to Apply:

Should you be keen to explore the opportunity, click APPLY NOW button!

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Siti Masrina Binte Mohamed Salleh (Rina)

EA Personnel Reg. No.: R23117792

• Monday - Friday: 8.30AM - 6PM
• Working Location: Pioneer

Our client is a well-established Manufacturer of Hardware.

Responsibilities:

• Coordinate sales team by managing schedules, filing important documents and communicate relevant information
• Ensure the adequacy of sales-related equipment or material
• Respond to customer complaints and provide after-sales support
• Store and sort financial and non-financial data in electronic form and present reports
• Process orders accurately and on time
• Inform clients of unforeseen delays or problems
• Monitor the team’s progress
• Identify shortcomings and propose improvements

Requirements:

• Experience as a sales coordinator or in administrative positions is a plus.
• Knowledge of general hardware products such as bolts, nuts, washers, etc. is an added advantage.
• Good computer skills (MS Office).

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Responsibilities:

• Act as a proactive and trusted financial advisor to the business, identifying and resolving operational challenges.
• Prepare financial reports and presentations for senior management and stakeholders, providing insightful analysis and commentary.
• Perform month-end close processes to ensure the accuracy and completeness of financial statements.
• Prepare financial performance reports to track and drive business performance, enabling strategic and operational decisions.
• Take ownership and accountability for the timely delivery of various regional reporting data sets and reports to stakeholders.
• Collaborate with the Finance Tech Team leads to accurately report and explain variations in the IT Recovery Model for Technology Infrastructure Services.
• Participate in cross-functional project work to contribute to the strategic agenda.

Requirements:

• Bachelor's degree in Finance, Accounting, or a related field.
• Minimum 4 years of experience in financial analysis, reporting, and operations.
• Proficiency in financial analysis tools and software.
• Excellent analytical and problem-solving skills.
• Ability to effectively communicate complex financial information to stakeholders.
• Proactive and results-driven mindset.
• Ability to work effectively both independently and collaboratively in a team.

Interested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Responsibilities:

• To automate current manual processes issues faced by business users
• Be instrumental in the business and process analysis, leading to design and developing solutions
• Work closely with the business subject matter experts to understand problem, document and formulate the logic and codes used for scripts.
• Back test on accuracy of the logic with clear test scenarios and using historical, including the necessary data extraction and transformation.
• Ensure documentation and traceability of requirements and, process flow diagrams, and other project documents.
• Involved in providing ad hoc analysis, insights, and building and maintaining data driven MIS, reporting and machine learning solutions.

Requirement:

• Bachelor’s degree or diploma in computer science, IT or in related majors
• At least 1-2 years of experience in Business Analyst role
• Working level coding skills using Python and/or SQL is essential
• Practical and demonstrable skills using Visualization tools such as Tableau and QlikView
• Experience working in Unix and Linux environment would be desirable
• Basic proficiency in statistical analysis, data mining, machine learning and working with large scale datasets.
• Excellent skills in Microsoft Excel, MS Access and VBA
• Good to have experience in bank operations

Job Responsibilities:

• Building, testing, and delivering lifecycle messages to enable marketing initiatives and objectives.
• Executing messaging optimization and adopting best practices.
• Running split and multivariate tests, ensuring test protocols minimize bias.
• Coordinating with market strategists in creating and managing marketing campaign processes to drive video content engagement from subscribers.
• Creating and managing project plans with clearly defined deliverables and resources, coordinating work streams and dependencies, tracking and communicating progress, identifying obstacles, and ensuring they’re addressed.
• Monitoring messaging programs and campaigns and mitigating or flagging issues to partners.
• Trafficking messages utilizing targeting capabilities.
• Implementing and auditing all analytic encoding to enable messaging effectiveness.
• Driving messaging reporting and running ad hoc analysis when requested.

Basic Requirements:

• Degree in Technology, Marketing, or any related discipline.
• 4+ years in marketing executing CRM/Lifecycle channel optimization and insight.
• Experience in email, push, SMS, in-app messaging channels and platforms.
• Understanding and administration of message experimentation best practices.
• Attention to detail, with an ability to identify issues and implement remedies.
• Proficiency in building HTML emails from asset files, making message template adjustments, and articulating more complex needs to developers.
• Analytic orientation and curiosity, using insights to drive your next course of action.
• Superior presentation, communication, and documentation skills.
• Ability to multitask, handle simultaneous projects, exceptional problem-solving skills, and display composure under stress.
• Self-motivated, with a drive to exceed user expectations and enable partner marketing teams.
• Superior stakeholder partnership management via a consultative approach.
• Working knowledge of agile methodologies and of Jira/Confluence.
• Working knowledge of email and mobile channel best practices.
• Ability to be on-call when high-priority business needs necessitate.

Good-to-have Requirements:

• Working knowledge of SQL and template scripting (e.g., AMPscript, Liquid).
• Working knowledge of Salesforce Marketing Cloud, Braze, and/or other lifecycle marketing platforms, ideally certified in one main platform.
• Experience supporting a regionally distributed stakeholder team.

Interested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Job scopes

• Accountable for overall Informatica Support delivery for govt project
• Manage and drive all the client meetings independently
• Provide regular and proactive status reports to Client on Informatica tickets
• Work with Junior resource in the team and ensure all Informatica support tickets/assigned actions are delivered on time and with good quality
• Able to articulate the incidents/business impact and work confidently with Informatica Vendor and Infrastructure teams to resolve the issues
• Manage and guide junior resources.
• Maintain Runbooks /Standard operating guides and manuals

Job requirement

• Bachelor’s Degree in Computer Science or equivalent
• Around 2+ years’ experience in Informatica Power Center
• Experience in Designer Tools Server, Admin Support Unix/Linux, Informatica Upgrade Support
• Familiar with Tableau
• Ability to communicate with end clients, good analytical skills, flexibility, ability to lead/help the team in day-to-day work and management potential
• Able to work independently and efficiently, manage timelines and user expectation, and produce high quality deliverables

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Business Compliance is a team within Singapore Country Manager’s office that manages initiatives in support of priorities set forth by the local regulations. Seeking a motivated, deadline-driven, and meticulous individual who is ready to take on new challenges and contribute to the success of this critical function.

Responsibilities:

• Support the Singapore Outsourcing Committee in its oversight of existing and proposed outsourced activities by administering and coordinating activities in the Singapore Outsourcing Program
• Ensure outsourcing arrangements comply with Singapore regulatory requirements by performing assessment and due diligence on newly identified outsourced service provider (OSP) to determine applicability to the Singapore Outsourcing Program, as well as Ongoing Monitoring on existing outsourced service providers.
• Facilitate proposal on any new outsourced arrangement for Outsourcing Committee’s approval.
• Perform assessment of Operational Risk Events (OREs)’s applicability to existing outsourced service providers
• Maintain accuracy and completeness of the MAS Outsourcing Register
• Organize Outsourcing Committee Meeting on a quarterly basis and/or an ad-hoc basis, if required
• Interact closely with various stakeholders / teams, not limiting to Legal, Market Compliance, Controllership, Operational Risk, and Supply Management to coordinate the outsourcing activities.
• Maintain record of all outsourcing-related documents, meeting minutes, assessments, and approvals obtained in Shared Drive
• Perform Ongoing Customer Due Diligence (OCDD) on High-Risk Customers referred by Market Compliance as well as, prepare communications to request for KYC documentations from Card Member on an ad-hoc basis.
• Perform audit management activities including coordinating with Market Compliance, Operation Excellence and Audit team on pre-audit checks, as well as during and post-audit work.
• Partner with Operational Excellence to coordinate and facilitate Process Risk Self-Assessment (PRSA) testing
• Execute and coordinate ad-hoc business compliance-related activities to ensure business is compliant with MAS regulations.

Qualifications:

• Degree in Business or any related discipline
• Minimum 1 year of experience in Compliance, Audit or Legal would be good to have
• Good understanding of Singapore regulatory outsourcing governance
• Ability to execute tasks independently with appropriate coaching.
• Excellent oral and written communication skills
• Highly organized and detail-oriented individual with good analytical mindset
• Ability to demonstrate outstanding judgment and flexibility, identifying and reacting to critical issues in a timely manner.
• Ability to multi-task effortlessly and manage competing priorities under demanding deadlines.
• High standard of integrity
• Excellent proficiency in MS Office applications

Interested Applicants, please email your resume to [email protected] (R1767650), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

• SME in Group Information Security Office
• All rounded exposure in application security, cloud security, DevSecOps

Key Responsibilities:

• Offer expert security consultancy, technical guidance, and education to our enterprise.
• Advise on and evaluate application and infrastructure security design for relevance and effectiveness.
• Ensure alignment of security architecture with business strategies and uphold cyber risk management framework.
• Review application security design, driving necessary remediation tasks.
• Develop application security blueprints and training courses to elevate developers’ security awareness.
• Assess security by design principles in Cloud platforms (GCP, AWS, Azure) and integrate security tools seamlessly into DevOps pipelines.
• Ensure adherence to security requirements for low code platforms and conduct threat modeling for critical applications.
• Manage project priorities, deadlines, and deliverables, and assist with ad-hoc duties as required.
• Review RFP proposals for compliance with security requirements.
• Offer expert security consultancy, technical guidance, and education to our enterprise.

Requirements:

• Bachelor degree in IT, computer science or related fields
• 6+ years' experience in information security
• Expertise in application security will be a bonus
• Have in-depth knowledge of secure application development techniques and hands-on experience with security testing tools; good understanding in cyber security threats, vulnerabilities, and hacking methods.
• Possess professional security certifications (CISSP, CSSLP, CEH, CCSP, etc.), preferably.
• Be familiar with Agile, DevSecOps, OWASP Top 10, and cloud security in (Azure / AWS / GCP); experience with technologies like WAF and Anti Bot Protection will be a bonus

If you are interested in the above job or related cybersecurity opportunities, please kindly send your updated CV to [email protected]


Reg No.R23112660
BeathChapman Pte Ltd
Licence no. 16S8112

Job scopes

• Accountable for overall Informatica Support delivery for govt project
• Manage and drive all the client meetings independently
• Provide regular and proactive status reports to Client on Informatica tickets
• Work with Junior resource in the team and ensure all Informatica support tickets/assigned actions are delivered on time and with good quality
• Able to articulate the incidents/business impact and work confidently with Informatica Vendor and Infrastructure teams to resolve the issues
• Manage and guide junior resources.
• Maintain Runbooks /Standard operating guides and manuals

Job requirement

• Bachelor’s Degree in Computer Science or equivalent
• Around 2+ years’ experience in Informatica Power Center
• Experience in Designer Tools Server, Admin Support Unix/Linux, Informatica Upgrade Support
• Familiar with Tableau
• Ability to communicate with end clients, good analytical skills, flexibility, ability to lead/help the team in day-to-day work and management potential
• Able to work independently and efficiently, manage timelines and user expectation, and produce high quality deliverables

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The User Operations Policy team operationalizes and oversees the enforcement of payments standards and policies to ensure compliant and safe product usage, minimizes merchants’ violations and proactively manages reputation and regulatory risk.

What you’ll do

As a Risk Operations Analyst you will be working to ensure our onboarding policies and practices align to the needs of our financial partners. You will be accountable for workflows impacting a variety of cross-functional internal and external stakeholders to identify and assess regulatory, contractual, and partner risk. Further, you will influence and advise operational teams in building out scalable operational processes to ensure compliance with service level agreements, routine reporting, and overall risk mitigation.

Responsibilities

• Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions
• Evaluate merchants, from successful venture-backed startups to well established institutions by assessing suitability to process on Stripe
• Adhere closely to process while still constantly questioning assumptions, suggesting improvements, and following up implementation of those improvements
• Effectively and clearly communicate, including with other Stripes, Stripe's users, and Stripe's financial partners
• Identify trends and further report these to cross functional teams to enhance detection systems
• Contribute to projects to enhance and optimize due diligence strategy systems and tools
• Help build and scale processes across the risk operations eco-system
• Identify gaps in current systems, policies and strategies, and recommends enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Deep empathy for entrepreneurs running a business, and are motivated to solve problems to empower them
• Working knowledge of SQL or other data analysis tools
• The ability and desire to challenge the status quo
• Creative thinker who considers problems from a customer perspective while being pragmatic and solutions oriented when solving them
• Can analyze feedback patterns and use these insights to drive process and product improvements
• You like ownership, being accountable, and driving towards ambitious goals

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

The Right Individual:

The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Support Specialist to assist our customers with technical problems when using our products and services.

Required Functional Skills:

• Must have prior experience in supporting CTI or IVR or PBX or any Agent Desktop Application.

• Must have worked at Customer Site handling day-day production issues in a Contact Center environment.

• Excellent Customer handling Skills, Engineers worked as in-house engineers/site engineers supporting any application-based Contact center products at customer sites like Bank, Telco are preferred.

• Good Understanding about Contact Center & Telephony concepts with any of the major platforms like AVAYA, GENESYS, CISCO, ASPECT, etc., will be added advantage. Thorough understanding of Contact Center & Unified Communication Support Process.

• Candidate should have realization on designing and troubleshooting routing workflows and CTI integrations.

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Company’s Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue and give possible resolution within the Turn Around Time.

• Candidates will be trained in Company’s products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

Back-End - SQL Server

Responsibilities

• Designing database tables

• Creating views, functions and stored procedures

• Writing optimized SQL queries for integration with other applications

• Creating task schedules for use in automation

• Creating SSIS projects for ETL (Extract, Transform, Load),

• Creating reports in SSRS

• Optimize and maintain legacy systems

• Modify databases according to requests and perform tests

• Monitoring and managing user enquiries and issues on the systems helpdesk

• Troubleshooting system issues

• Extraction of reports as per the business requirements

• Support existing systems

Requirements

• In-depth knowledge on SQL server 2016 or above

• Hands-On experience on writing stored procedures, performance tuning and troubleshooting

• Experience with Microsoft SQL Server Reporting Services (SSRS) , Integration services (SSIS)

• Familiarity working with .Net Framework, JavaScript, HTML

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.

CSE also makes preliminary outgoing calls, emails or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organization’s 24-7 hotline service.

Duties and Responsibilities:

• Conduct initial assessment and classify incoming calls, emails and text messages according to the risk levels. Scope of work includes:

1. Classify calls, emails, text messages on the system
2. Make outgoing calls, emails or text messages where necessary to facilitate assessment
3. Provide first level response to low-risk clients where necessary
4. Provide information on SOS services or on community resources to third party callers
5. Support in the administration and documentation of the processes
6. Refer cases to the Clinical team for follow up actions/ crisis support interventions
7. Coordinate on the activation of emergency support where applicable

• Frontline support to volunteers (SAMs) who are manning the organization’s 24-7 Services. Scope of work includes:

1. Assist with phone or chat duties in the event of shortage of volunteers
2. Being activated onsite to support persons in crisis or next-of-kins
3. Support in training and supervision of trainee volunteers
4. Orientate and guide new volunteers who have just started performing call or messaging duties on their own
5. Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitor chats and provide consultation where appropriate
6. Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result
7. Update volunteers on callers’ or clients’ development
8. Provide off-site support for volunteers outside of office hours where necessary

Educational Qualification:

• Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

Relevant Experience:

• On-the-job training available
• At least 1-2 years of experience in the Social Service Sector (preferred)
• Understands the Social Service landscape (preferred)
• Experience in volunteer management or volunteered with other SSAs or hotline operation (preferred)

Behaviour Traits & Attitude:

• Self-motivated
• Good team player
• Possess good interpersonal communication skills
• Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)
• Strong analytic and problem solving skills (preferred)

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The User Operations Policy team operationalizes and oversees the enforcement of payments standards and policies to ensure compliant and safe product usage, minimizes merchants’ violations and proactively manages reputation and regulatory risk.

What you’ll do

As a Risk Operations Analyst you will be working to ensure our onboarding policies and practices align to the needs of our financial partners. You will be accountable for workflows impacting a variety of cross-functional internal and external stakeholders to identify and assess regulatory, contractual, and partner risk. Further, you will influence and advise operational teams in building out scalable operational processes to ensure compliance with service level agreements, routine reporting, and overall risk mitigation.

Responsibilities

• Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions
• Evaluate merchants, from successful venture-backed startups to well established institutions by assessing suitability to process on Stripe
• Adhere closely to process while still constantly questioning assumptions, suggesting improvements, and following up implementation of those improvements
• Effectively and clearly communicate, including with other Stripes, Stripe's users, and Stripe's financial partners
• Identify trends and further report these to cross functional teams to enhance detection systems
• Contribute to projects to enhance and optimize due diligence strategy systems and tools
• Help build and scale processes across the risk operations eco-system
• Identify gaps in current systems, policies and strategies, and recommends enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• Deep empathy for entrepreneurs running a business, and are motivated to solve problems to empower them
• Working knowledge of SQL or other data analysis tools
• The ability and desire to challenge the status quo
• Creative thinker who considers problems from a customer perspective while being pragmatic and solutions oriented when solving them
• Can analyze feedback patterns and use these insights to drive process and product improvements
• You like ownership, being accountable, and driving towards ambitious goals

The range listed on this page is the role’s annual base salary range. This range may vary depending on the candidate’s location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Specific benefits and details about what compensation is included in the salary range listed on this page will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.Pay and Benefits

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The User Operations Policy team operationalizes and oversees the enforcement of payments standards and policies to ensure compliant and safe product usage, minimizes merchants’ violations and proactively manages reputation and regulatory risk.

What you’ll do

As a Risk Operations Analyst you will be working to ensure our onboarding policies and practices align to the needs of our financial partners. You will be accountable for workflows impacting a variety of cross-functional internal and external stakeholders to identify and assess regulatory, contractual, and partner risk. Further, you will influence and advise operational teams in building out scalable operational processes to ensure compliance with service level agreements, routine reporting, and overall risk mitigation.

Responsibilities

• Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions
• Evaluate merchants, from successful venture-backed startups to well established institutions by assessing suitability to process on Stripe
• Adhere closely to process while still constantly questioning assumptions, suggesting improvements, and following up implementation of those improvements
• Effectively and clearly communicate, including with other Stripes, Stripe's users, and Stripe's financial partners
• Identify trends and further report these to cross functional teams to enhance detection systems
• Contribute to projects to enhance and optimize due diligence strategy systems and tools
• Help build and scale processes across the risk operations eco-system
• Identify gaps in current systems, policies and strategies, and recommends enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Deep empathy for entrepreneurs running a business, and are motivated to solve problems to empower them
• Working knowledge of SQL or other data analysis tools
• The ability and desire to challenge the status quo
• Creative thinker who considers problems from a customer perspective while being pragmatic and solutions oriented when solving them
• Can analyze feedback patterns and use these insights to drive process and product improvements
• You like ownership, being accountable, and driving towards ambitious goals

Responsibilities

1. Assist superior to achieve set objectives
2. Liaise and communicate regularly with Distributors, and dealers. Market monthly reports to superior.
3. Strengthen Service Network (3S and Service Standard)
   - Continual education and training for distributors/dealers
   - Support Distributors in their service activities including onsite field service
   - Support workshop setup
   - Assist and follow up distributors’ product registration status
4. Technical Support for Distributors and Dealers
   - Support distributors and dealers for technical inquiries
   - MI (Market Information) processing
   - Prepare & issue Technical Bulletin for Dealers
5. Manage product registration and warranty administration
   - Management of distributors and dealers product registration
   - Warranty administration for dealers
6. Any ad-hoc duties assigned by superior

Qualifications

1. Diploma/ITC in Automotive/Mechanical/Marine engineering or equivalent
2. At least 3 years of experiences in Technical Service - Automotive/Marine Engineering
3. Microsoft Office-suite and interpersonal and social skills
4. Able to travel and passion in marine industry

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Chong Lih Siean (Jessy)
EA Personnel Reg No: R1547998

Job Description

• Managing a team of 6 employees in the IFF Key Account department.
• Supervise and support team members in their day-to-day tasks.
• Monitor team performance and address any issues or concern promptly.
• Delegate task effectively and ensure workload distribution is fair.
• Overseeing daily operations and problem solving.
• Ensure smooth and efficient operation of the team.
• Implement solutions to improve processes and workflows.
• Foster a proactive approach to problem solving within the team.
• Communicating and building trusted relationships with customers.
• Serve as a point of contact for key accounts, addressing inquiries and resolving issues.
• Listen to customer feedback and identify areas for improvement.
• Understand customers needs and preferences to provide personalized service by maintain a high level of customer satisfaction through effective communication and service delivery.
• Contributing to improving guidelines and processes for the team.
• Identify opportunities for process improvement and efficiency gains.
• Collaborate with team members and leadership to implement best practices.
• Monitor the effectiveness of implemented changes and make adjustments as necessary.
• Collaborating with the IFF Key Account team to ensure efficient workflows.
• Align team goals and priorities with overall departmental objectives.
• Ensure effective communication and coordination between team members.
• Foster a collaborative and supportive team environment.

Job Requirement

• Minimum 'O' level.
• Good Communication skills.
• Minimum 10 years of shipping knowledge, handling carriers and stakeholders.
• Experience to handle a team of at least 5 Direct reports.

Job Responsibilities:

We are seeking a Group Finance Platform - Business Analyst to join our Finance Platform project team. The responsibilities include:

· Conducting thorough analysis of business processes, systems, and requirements to identify opportunities for improvement.

· Collaborating with stakeholders to gather and document detailed business requirements, ensuring a clear understanding of project strategies and objectives.

· Creating, grooming, and maintaining Business Requirements/User stories, Data models, Data flow, and Functional Specifications to effectively communicate business requirements to development teams.

· Performing data analysis to extract valuable insights, identify trends, and support informed decision-making.

· Collaborating with technical teams to ensure that solutions align with business requirements and are delivered within established timelines.

· Facilitating workshops and meetings with stakeholders to elicit and validate requirements, and to address concerns and questions.

· Developing and executing test plans to ensure that delivered solutions meet specified requirements and quality standards.

· Assisting in change management activities, including communication, training, and support, to ensure a smooth transition during the implementation of changes.

· Monitoring and assessing the performance of implemented solutions and recommending further optimizations as needed.

· Contributing to continuous improvement initiatives by identifying areas for enhancement and proposing innovative solutions.

Qualifications:

· Bachelor’s degree in Business Administration, Accounting, Information Technology, or related field.

· Proven experience of around 8-12 years as a Business Analyst in a similar role within Finance systems.

· Conversant with Agile practices and methodologies. Exposure to JIRA and Confluence

· Experience with Finance ERP systems and solutions is good to have.

· Good analytical and problem-solving skills with the ability to think critically and strategically.

· Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.

· Experience with data analysis tools and techniques.

· Familiarity with project management methodologies and tools.

· Detail-oriented with good organizational skills.

· Ability to work independently and collaboratively within a team.

Interested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

• Exciting team lead opportunity with a leading bank!
• Focused in local corporates

You will prepare and review credit applications, financial projections etc. You will also evaluate and structure credit facilities and make recommendations for the relationship managers. Lastly, you will ensure facilities are in line with the bank’s credit policies.

At least 4 years of experience as a Credit Analyst in Commercial or Corporate Banking. Adept in credit analysis and team management experience.

If you are interested in this opportunity, please send your CV to [email protected]

Reg No. R1875901
BeathChapman Pte Ltd
Licence no. 16S8112

Job scope

· Understand functional requirements, ability to articulate and document user requirements and participates in review sessions with key stakeholders

· Conduct review/ walkthrough sessions with key stakeholders (e.g. Product GTS, Operations BAU and Technology teams) for the following documents
a. User stories
b. Functional specifications documents
c. Test plan and test cases
d. Roll-out training material

· Execute UAT cases, analyze issues encountered in UAT and provide UAT status reports to project stakeholders

· Participate in the pre-implementation preparation and post-implementation support exercises including end-user live verification during roll-out.

· Provide test support across the regional offices when needed

· Handle testing for multiple project deliverables concurrently

Requirements:

• Bachelor’s Degree in computer science or equivalent
• Minimum 1-2 years of experience in web and mobile application testing in the banking industry
• Good analytical skills to process complex requirement to come up with end-to-end scenarios and test cases
• Familiar with Agile and waterfall methodology, and understand the life cycle of testing in both automated and manual testing
• Experience with Quality assurance processes and tools including Confluence and JIRA
• Team player with ability to collaborate and work effectively within team.
• Good written and verbal communication and interpersonal skills.
• Passion for automation, standardization and best practices.

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy