BAND 1 JOB DESCRIPTION

Job Description

• The Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years’ experience in Windows Desktop support.

Position Responsibilities and Functions

a) Provide first/second level contact and problem resolution for customer issues.

b) Work with Third Party Vendors to remediate complex AV issues as needed.

c) Provide timely communication on issue status and resolution.

d) Maintain ticket updates for all reported incidents.

e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

f) Should have basic knowledge of Mac operating system, to support Apple pc users.

g) Install, upgrade, support and troubleshoot for printers, computer hardware.

h) Performs general preventative maintenance tasks on computers, laptops, printers.

i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

1. Bachelor Degree or equivalent in Computer Science or related field.
2. CompTIA A+, Microsoft Certified Professional (MCP) or better.
3. Minimum of 18 months’ years of IT experience.
4. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
5. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
6. Proven analytical, troubleshooting and problem solving skills.
7. Proven ability to multi-task, effectively determine priorities and meet SLA’s.
8. Excellent communication relationship-building and internal customer service skills.
9. Adaptable and flexible in a fast-changing industry and work environment.
10. Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

Brief description:

iO3 is a fast growing company in the field of maritime digital solutions and satellite connectivity.

We are hiring an IT service engineer to help manage and support our expanding customer base, with an emphasis on prompt response and exemplary delivery of support/solutions.

The candidate should expect a high tempo, dynamic environment and is joining a team of engineers that are strongly driven and passionate about what they do.

Jobscope:

1. Assist team lead in ensuring customers’ requests are promptly resolved, or to liaise with vendors to arrive at a solution
2. Responding to technical support calls/emails from vessel for computer, application and connectivity issues
3. Setting up and installing new computers, network infrastructure (up to L2) and software on board vessels or at shore
4. Maintain network infrastructure drawing for each vessel
5. Remote assistance to vessels upon coordination of timezone
6. Diagnosing and fixing network problems and hardware or software faults
7. Maintaining inventories of hardware and software for each vessel
8. Assist in ensuring prompt quotation, procurement and delivery of equipment to customer premises or vessels
9. Be actively involved in project preparation or solutions to meet customers’ requirements
10. Exposure to other segments of IT ie OT equipment, CCTV, WiFi infrastructure, satellite communications
11. Any other tasks assigned

Requirements:

1. Candidate must be at least physically fit to board vessels (few days per month)
2. Proficient in L1 networking, windows OS and MS office, WiFi networking, network infrastructure, firewall, VLANs, routing
3. Irregular hours at times, including weekends/public holidays, dependent on vessel’s schedule and arrival. Shipboard allowance is provided for vessel attendance.
4. Able to work on own and be responsible to prepare proper documentation for work completion
5. Keen to learn and driven to excel
6. Minimum NITEC, Higher NITEC or Diploma in relevant fields of study
7. This position is open to fresh graduates as well, training will be provided

Job Descriptions:

• Source for new clients including government project through GeBIZ
• Provide support on quotations and proposals
• Manage and follow-up tele-enquiries, email-enquiries
• Handling of incoming calls, deliveries and collections
• Process of sales orders and ensure orders fulfilment
• Coordinating all deliveries to ensure efficient and effective services to the customers
• Create and maintain both inventory and customer databases
• Establish and maintain customer relationships
• Any other ad-hoc duties which may be assigned to you from time to time

Requirements:

• Diploma in Biz Admin, Marketing
• Min. 1 years of relevant working experience
• Excellent organizational skills with attention to detail
• Computer Literate and Office Skills
• Responsible and organized
• Able to work independently
• Outgoing and able to proactively give support.

Work Hour:

• 5 day work week
• 9.00am to 6.00pm

** Salary commensurate with experience.

Key Responsibilities:

• Website Management: Maintain, update, and enhance the company website to ensure optimal functionality, user engagement, and compliance with best practices.
• Server Administration: Oversee the administration, configuration, and maintenance of company servers, ensuring high availability and performance.
• Email Management: Monitor, configure, and troubleshoot company email systems, ensuring seamless communication for all employees.
• Technical Support: Provide timely technical support to employees regarding computers, software applications, and other IT issues.
• Hardware and Software Installation: Assist with the installation, configuration, and maintenance of computer hardware and software.
• Data Security: Ensure data security and integrity through the implementation of backup procedures and security protocols.
• Documentation: Maintain accurate documentation of IT processes, configurations, and user guides for reference.
• Training: Assist in training staff on IT-related policies and best practices.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Proven experience in website management and IT support.
• Strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to assist non-technical staff.

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidate applying should have a strong analytical mind and possess excellent cybersecurity skills and knowledge. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Responsibilities:

• Customer Support: Respond to customer inquiries and technical issues via phone, email, chat, or ticketing system, ensuring prompt and courteous assistance for a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Utilise technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance support team efficiency.
• Collaboration with Internal Teams: Collaborate with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the Company's product offerings, industry trends, and emerging technologies. Continuously enhance technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Job Requirements:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching, and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13th month AWS / Variable bonus
• Selected candidates may pursue specializations in the following areas in the future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.
• This position is suitable for individuals with a strong technical foundation but limited professional experience. Recent graduates or those seeking to transition into a technical role are encouraged to apply.

*Associate Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Key Responsibilities:

• Website Management: Maintain, update, and enhance the company website to ensure optimal functionality, user engagement, and compliance with best practices.
• Server Administration: Oversee the administration, configuration, and maintenance of company servers, ensuring high availability and performance.
• Email Management: Monitor, configure, and troubleshoot company email systems, ensuring seamless communication for all employees.
• Technical Support: Provide timely technical support to employees regarding computers, software applications, and other IT issues.
• Hardware and Software Installation: Assist with the installation, configuration, and maintenance of computer hardware and software.
• Data Security: Ensure data security and integrity through the implementation of backup procedures and security protocols.
• Documentation: Maintain accurate documentation of IT processes, configurations, and user guides for reference.
• Training: Assist in training staff on IT-related policies and best practices.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Proven experience in website management and IT support.
• Strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to assist non-technical staff.

Direct Responsibilities

Transversal BA / PM for the Program with focus on gathering requirements and preparing high level functional specifications Prepare, maintain and manage project plan, delivery coordination and governance

Coordinating with other IT teams, front office, operations and finance stakeholders to ensure onboarding, capacity planning and securing the deliveries

Test management for the front to finance chain

Stakeholder management, running program governances, regular operational and working committees

Technical

Ability to understand transversal architecture in a Capital Markets context

Basic technical analysis skills on systems interfacing, identify gaps and propose resolutions Knowledge on Trade life cycle

Ability to work with stakeholders across geographies

Previous experience in working in Matrix organizations

Understanding of Equity Derivative Products and Lifecycle events

Specific Qualifications (if required)

• Strong functional PM with Global Markets experience – Exposure to Equity Derivatives Trade Processing Systems implementation would be a key

criteria

• Transversal front to back project implementation experience – Exposure of referential, trade booking, settlement, Reporting, Regulatory reporting,

accounting, group reporting chains

• Minimum 9+ Years of Business Analyst / Project Management Experience.
• PM experience with CXO level stakeholders as sponsors.

Wise was launched in 2011 with the vision of making international money transfers cheap, fair, and simple. Today, our multi-currency account helps more than 16 million people and businesses manage their money across the world. Over the past decade, Wise has built a global payments infrastructure that has revolutionised how money moves around the world.

Now, with Wise Platform, other companies can gain access to our industry-leading, reliable service seamlessly. We’ve already partnered with 85+ banks, FinTechs and other enterprises, opening up the benefits of Wise’s payments infrastructure to millions of their end customers around the world.

Read more about Wise Platform here: https://platform.wise.com/

Job Description

As a technical support engineer, you’ll be part of a global team whose main focus is ensuring that Wise API integrations get an industry-leading level of assistance when they need it. You’ll work with Wise Platform enterprise partnerships and business payouts customers, Open Banking providers, and self-onboarded API users. They all depend on rapid and dedicated support: from general questions about the behaviour of an API or webhook, to acting as a first-responder for a major incident.

What you'll be doing:

• Develop a deep expertise in the Wise API products and capabilities, and solid understanding of how Wise Platform partnerships have integrated with the solution. You’ll collaborate with teams across the Wise Platform and Open Banking products to do that.
• Support the team to help contacts across all channels, primarily over email in our support queues, and also by phone in the case of critical issues for a partnership.
• Contribute significantly to troubleshooting and solving issues users report, both independently and collaboratively with engineering and commercial teams in Wise.
• Enable the rest of the team to support API users globally, by sharing and capturing knowledge and trends on the issues users are raising.

Qualifications

• You have +3 years in a technical support engineering role, and are familiar with common support tooling and terminology.
• You’re confident in testing and debugging REST APIs, interpreting logs, and querying databases.
• You have strong organisation and prioritisation skills, and you’re able to focus on solving the challenges at hand while setting expectations with stakeholders.
• You thrive in a reactive support environment, and can also drive proactive improvements where you identify them.
• You’re cool under pressure, and can navigate and handle the response to several high-severity incidents at once (some incident management experience is preferable).
• While this isn’t a developer role, some experience in coding is helpful - you’ll have a basic knowledge of some programming languages like Python or Java.
• While the team works 24/5 follow-the-sun, you’ll be comfortable with some regular out-of-hours on-call over weekends.
• You are willing to travel internationally, to work and learn with product engineering, implementation delivery, customer support, and operations teams across the world.
• You work well in a team with a diverse group of people from all over the globe and in different time zones.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Application Support (AV System). This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Key Responsibilities:

• Support Webex Event
• Troubleshooting
• Handle TAC
• Perform daily system health check
• BAU
• Must have experiences with Video Conferencing and Solutioning

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Ops Support Executive, Service Desk. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Requirement

1.  Singaporean preferred
2.  Min Higher Nitec in IT related fields
3.  Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in non tech call center environment will not be considered.
4.  Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

POSITION SUMMARY
•  The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)

KEY RESPONSIBILITIES
1.  Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
2.  Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
3.  Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
4.  Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5.  Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
6.  Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Key Responsibilities:

• Collaborate with cross functional team members and stakeholders to identify, collect and analyze data; to solve data related business challenges
• Analyze datasets to identify trends and uncover insights for potential business improvement and business opportunities
• Create interactive dashboards and visualizations using Power BI, Tableau, or similar tools to effectively communicate findings
• Evaluate and improve data quality, ensuring the accuracy and consistency of datasets
• Present insights and recommendations to management in clear, concise, and impactful formats

Requirements:

• Bachelor's degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field.
• At least 2-3 years of work experience in data analytics, database management or statistical analysis or a related field
• Familiarity with F&B or retail industry analytics is an advantage
• Strong data visualization skills using tools such as Tableau, Power BI, or equivalent
• Advanced proficiency in Microsoft Excel; experience with SQL, Python, or R is a plus
• Strong analytical, curious, business-oriented and written/oral communication skills, capable of presenting technical information to nontechnical stakeholders, and the ability to interpret complex datasets
• Attention to detail and a commitment to delivering high quality work

Nature of Service:

1. Identification and assessment of current state processes based on interviews, focus group discussions, data gathering, etc.
2. Development of future state processes in consultation with stakeholder groups including the Authority’s contractors/vendors.
3. Facilitation of stakeholder group discussions or workshops to gather requirements, seek concensus on proposed future state processes, etc.
4. Documentation of process models using the Authority’s preferred tool.

Required Role’s competencies, skills & knowledge

1. Relevant credentials and qualifications.

Minimum 3 years (or 5 years for Senior Deployed Staff) of relevant experience in performing the Role.

As a Secretariat Support (Intern) at the World Aquatics Championships 2025, you play a pivotal role in assisting the Secretariat team in the full spectrum of project management, event administration, meeting facilitation and stakeholder management. Your support is also required in the execution of an interactive engagement programme as well as green and sustainable innovation.

Key Responsibilities:

1. Event Management/Administration

• Coordinate event documentation and records.

• Manage event correspondence and communication.

• Provide support in event marketing, execute interactive engagement programme and promote community participation.

2. Communication and Coordination

• Coordinate event meetings and minutes.

• Manage event communication and information flow.

3. Sustainability Initiatives

• Develop and implement sustainability initiatives for the event.

• Coordinate with stakeholders to reduce environmental impact.

• Tracking of sustainability outcomes.

What we are looking for

Requirements

We are looking for self-motivated individuals who value integrity, teamwork and take pride in going the extra mile to provide excellent service to stakeholders and the community. This individual should be a sport advocate through living an active lifestyle and staying active. The ideal candidate will be committed to going above and beyond, demonstrating a strong sense of responsibility and dedication. We value self-starters who excel in both independent work and collaborative team environments. If you share our vision and want to be part of our dynamic team, join us now!

In addition, an ideal candidate should possess the following:

• Must be interested in the aquatic sports industry.

• Academic Background in Sports Management, Physical Education, Communication Studies or a related field.

• Highly organised with the ability to manage multiple priorities simultaneously.

• Excellent Attention to detail with the ability to work independently.

• Strong ability to write and engage with stakeholders.

• Responsible and skilled with computers.

• Ability to work in a fast-paced and dynamic environment under minimal supervision.

• Familiarity with the aquatic sports industry is an advantage.

Our client is a Fortune 500 company and a prominent global investment banking, securities, and investment management firm. The role is a 6 months outsource contract starting Feb 2025.

Responsibilities

• Work with Client, Sales/Trading desks and other stakeholders to resolve any open questions/issues
• Monitor and control operational risk throughout the trade processing life cycle on Structured and Flow Credit derivatives post trade execution.
• Become a subject matter expert to mitigate risk and drive efficiencies
• Manage real-time trade booking exceptions internally between the trading desk and sales force
• Collaborate with our technology and business partners to enhance systems and workflows
• Engage in various industry and regulatory initiatives in a constantly changing environment
• Ensure that processes are continually reviewed and improved, risk is managed, and results are achieved that meet expectations for timeliness, quality and cost effectiveness within the Department.

Qualifications

• Bachelor's degree
• Proactive, enthusiastic, and creative approach with very high attention to detail
• Ability to prioritize and multi-task in a fast-paced environment
• Highly collaborative and team-focused with ability to interact effectively with a wide range of individuals
• Effective problem solving and critical thinking skills along with the ability to use discretion and good judgment
• Understanding of credit derivatives, including the current regulatory environment is beneficial
• Candidate must be proactive, enthusiastic and team oriented
• Ability to remain composed under pressure
• At least 2-5 years of work experience in Finance or related field
• Competency with MS Suite, especially Excel, and the ability to learn multiple programs quickly

All Curriculum Vitaes will be treated with the strictest confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn and Privacy Policy at http://bit.ly/3W63rp7.

We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

RMA Consultants EA License No: 93C4403
Foo Erin EA Reg No: R2196422

Responsibilities:

• Understand and document business processes, workflow and user story;
• Perform checks under both functional and non-functional scopes of testing;
• Review, develop and align test plan, test cases, scenarios and strategies, ensure adherence to quality standards;
• Perform manual and automated testing using Tricentis TOSCA, including preparing test data when necessary;
• Develop and maintain automated test scripts;
• Review, support and participate in functionality and technical testing such as performance testing, security, interface integration and usability testing;
• Review test reports and results of the Authority’s appointed contractors for the Authority’s systems;
• Collaborate and coordinate with system stakeholders and Authority’s appointed contractors for testing;
• Review test process and recommend improvement, which includes analysing test processes and methodologies, identify area for improvement and recommend process optimisations and best practices; and
• Manage test activities and ensure the planned test activities are completed as scheduled.

Requirements:

• At least 3 years of experience as a Quality Assurance/ Tester or equivalent position
• Bachelor’s degree in computer science, Computer or Electronics Engineering, Information Technology or related disciplines would be preferred;
• Certified Software Testing Professional and/or Certified Software Quality Analyst will be an added advantage;
• Strong analytical skills, meticulous attention to details, good interpersonal skills such as tactfulness, good presentation and listening skills;
• Experience in the following would be advantageous:
• Automated testing tools such as Tricentis TOSCA; and
• Testing for government public services.
• Good written and verbal communication and presentation skills, able to interact professionally with all levels of the organisation.

Responsibilitites

• Collaborate with stakeholders to gather requirements, understand and document business needs, business requirements and flows related to the Authority’s public services and application systems;
• Review business rules and service journeys, gathering requirement specifications, engaging stakeholders, creating user journey maps and wireframes, and providing support on updates to the Authority;
• Develop user stories, specifications, acceptance criteria, and create detailed process maps to visualise, understand and streamline current workflows and business processes;
• Review design specifications and project deliverables (e.g. monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for the Authority’s acceptance;
• Understand and review source codes from vendor(s) for deployment;
• Support and review on-site acceptance and System Integration Testing (SIT);
• Facilitate and support User Acceptance Test (UAT) and trainings for users;
• Conduct technical review and assessment of End of Support (EOS) upgrade proposals before making recommendations to the Authority;
• Coordinate, facilitate and support any audit to be conducted by the Authority’s appointed auditor(s) on the system;
• Project management and governance, ensuring performance and fulfilment of contractual obligations by the Authority’s appointed contractor managing the collection system.
• Provide maintenance and technical operations support for the Authority’s
• Reviewing impact analysis of all system modifications or new requirements on the functionality, performance, and security of the systems
• Work closely with external parties, ICT providers or government agencies for the operational and maintenance works and new initiatives/enhancements of the Authority’s systems;
• Performing hands-on development as part of exploration of new technologies/products and automation of existing processes;
• Participate and support in incident, troubleshooting, testing and verification of reported issues, incidents and to follow up with the Authority’s appointed contractors, stakeholders and business users to ensure timely escalation where required and completion and closure of the issues or incident; and
• Ensure that the deliveries of the project by the Authority’s appointed contractors are compliant with relevant policies and guidelines and to identify and close any compliance gaps.

Requirement:

• Atleast 3 years of experience in business analysis.
• Bachelor’s degree in Computer Science, Information/ Infocom Technology, or related discipline would be preferred;
• Strong knowledge in application support and maintenance and possesses hands-on’ knowledge and experience in end-to-end Software Development LifeCycle;
• Experience in IT project implementation, specifically on user requirements gathering, IT business analysis, application solutioning, UI/UX design and using automated testing software such as Tricentis TOSCA would be an added advantage;
• Experience in the following would be advantageous:

1. Cloud platform and technology;
2. Application development using Power builder, Java, Delphi or ASP.Net;
3. and
4. Government projects.

• Experience with stakeholder management;
• Have a positive attitude and good interpersonal skills, able to work and communicate effectively with stakeholders to ensure business needs are met; and
• Experience in working under minimal supervision and to demonstrate ability to ensure tasks are well completed and project is on schedule.

Job Title : Sales Support Specialist (B2C)

As our sales function, the Sales Support Specialist at MIJ Hub offers a unique opportunity to make a significant impact as an individual contributor. This role is perfect for someone who thrives in a customer-centric environment and is eager to leverage their extensive retail sales experience in a dynamic and innovative setting.

In this role, you will drive sales across all MIJ brands, including student enrollment for MIJ Hub, securing donations, and promoting product sales from Ashraf Café and Inspo. You will engage with customers via calls, emails, and WhatsApp to close sales, upsell, and retain customers. Additionally, you will collaborate closely with our marketing team to ensure a seamless experience between our e-commerce platforms and sales efforts. You’ll also be responsible for utilizing HubSpot to manage customer data, track sales activities, and maintain accurate records.

Key Responsibilities

● Drive sales across all MIJ brands, focusing on student enrollment, donations, and product sales.

● Engage with customers via calls, emails, and WhatsApp to understand their needs, offer tailored solutions, and convert leads into loyal customers.

● Utilize HubSpot to manage customer data, track sales activities, and maintain accurate records.

● Collaborate with marketing and product teams to align sales efforts with campaigns, prepare sales materials, and ensure a seamless customer journey.

● Coordinate with other departments to support smooth and efficient sales operations.

● Implement strategies to upsell and cross-sell products, fostering customer loyalty and repeat business.

● Address customer inquiries, resolve issues, and maintain high levels of satisfaction.

● Monitor and report on sales performance, adjusting strategies to meet or exceed targets.

● Actively gather and analyze customer feedback to continuously improve the sales process and offerings.

● Stay updated on industry trends and product knowledge to effectively communicate benefits and features to customers.

Requirements

● Education: Diploma or Bachelor’s degree in Business, Marketing, Communications, or a related field.

● Experience: Minimum of 3 years in retail sales or a customer-facing sales role, with a proven track record of exceeding sales targets.

● Sales Expertise: Strong sales acumen with the ability to close deals, upsell, and meet targets.

● Customer Engagement: Exceptional interpersonal skills with a talent for building rapport and fostering long-term customer relationships.

● Communication: Excellent verbal and written communication skills, adept at engaging with customers across calls, emails, and WhatsApp.

● Organizational Skills: Proven ability to manage multiple priorities in a fast-paced environment.

● Problem-Solving: Strong problem-solving skills with a proactive approach to addressing customer needs and concerns.

● Tech Proficiency: Experience with CRM systems (preferably HubSpot), and a good grasp of digital tools to track and manage customer interactions.

● Team Collaboration: Ability to work closely with cross-functional teams, particularly marketing, to enhance customer engagement and drive sales.

Job Type: Full Time, Permanent

Work Location: Singapore, Hybrid Role (3 days in office)

Key Responsibilities

• Central Filing Systems Management: Maintain and organize electronic and physical filing systems to ensure easy accessibility and compliance with company policies.
  Perform regular audits to ensure filing systems are up-to-date and efficient.
  
• Invoicing: Prepare, track, and reconcile invoices in collaboration with the finance team.
  Ensure accurate and timely processing of invoices and related documentation.
  
• Time & Attendance Tracking: Manage employee time and attendance records, ensuring accurate data entry and reporting.
  Coordinate with HR to address any discrepancies in attendance.
  
• Tender Submissions: Support the preparation, organization, and submission of tender documents.
  Ensure that all required documentation is accurate, complete, and submitted within deadlines.
  
• Project Management Support (if applicable): Assist in tracking project milestones, deadlines, and deliverables.
  Support project team coordination and documentation.
  
• Collaboration via Microsoft Teams: Leverage Microsoft Teams for communication, document sharing, and task management within the Software Business Unit.
  Serve as a point of contact for troubleshooting and optimizing Teams usage.
  
• General Administrative Tasks: Provide day-to-day administrative support to the team.
  Coordinate meetings, prepare agendas, and take minutes as required.
  Ensure office supplies and resources are adequately stocked and managed.
  

Experience

• Proven experience in administrative support roles, preferably within a technology or software-focused environment.
• Proficiency in Microsoft Teams and Office Suite (Word, Excel, PowerPoint).
• Familiarity with filing systems, invoicing processes, and time-tracking systems.
• Experience with tender submissions and project management is a plus.
• Familiarity with project management tools (e.g., Trello, Asana, or similar).
• Basic understanding of financial and operational processes within a business unit.

Mummys Market is a leading retailer and event organizer specializing in parent and baby products across Singapore. Known for its vibrant fairs and extensive product selection, Mummys Market connects parents with trusted brands and provides a one-stop shop for all parenting needs, from maternity essentials to baby gear and toys.

Since its founding, Mummys Market has built a community-oriented approach, frequently hosting Baby Fairs, which are among the largest in Southeast Asia. These events bring together top vendors and offer exclusive deals, making Mummys Market a popular and trusted choice for new and expecting parents.

Job Summary:

We are looking for a dedicated and friendly Customer Service Officer who can handle customer inquiries efficiently and assist with basic inventory duties. The ideal candidate will be customer-oriented, organized, and comfortable handling inventory responsibilities alongside traditional customer service tasks.

Key Responsibilities:

Customer Service Duties:

• Respond promptly to customer inquiries via phone, email, and chat, ensuring a positive and helpful experience.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints, returns, and exchanges efficiently, following company guidelines.
• Process customer orders and payments, verifying order accuracy and addressing any discrepancies.
• Work collaboratively with other departments to resolve customer issues and ensure overall customer satisfaction.

Inventory Support Duties:

• Assist with inventory counts, tracking stock levels, and recording any discrepancies.
• Update inventory records as products are sold or received.
• Organize and label products in the stockroom to facilitate efficient tracking and order fulfillment.
• Work with the inventory team to identify low-stock items and communicate replenishment needs.
• Prepare and package items for shipment as required.

Requirements:

• Strong communication and interpersonal skills.
• Basic computer skills, including knowledge of Microsoft Office and inventory management software.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail, especially when handling inventory records.
• Working hours: 9.30am to 6.30pm, Mondays to Fridays.
• Require to work on some weekends during event days, compensate with in-lieu.

Key Details:

Duration: 4 - 6 months

Internship Allowance: $1,200

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601.

Working Hours: 8:30 AM to 6:00 PM (Monday to Thursday), 8:30 AM to 5:30 PM (Friday).

Skills Badge & Course Accreditation Support

Overview

We're looking for a motivated and detail-oriented intern to support our team in the Skills Badge and Course Accreditation processes. This role is ideal for someone interested in gaining practical experience in learning & development and data analysis.

Responsibilities

Skills Badge & Course Accreditation Support

• Assist in reviewing and processing course accreditation applications, ensuring accuracy and completeness
• Support the development and maintenance of Skills Badge resources and documentation
• Track and analyse Skills Badge and Course Accreditation data to identify trends and areas for improvement

Learning & Development Support

• Collaborate with the team to convert existing playbooks into engaging learning modules for the Learn platform
• Assist in the development of new learning content and resources as needed

Research & Data Analysis

• Support the Skills Development team with research for future Jobs Skills Insights, gathering and analysing relevant data
• Prepare reports and presentations summarising research findings

Additional Responsibilities

• Undertake any other tasks or projects assigned by the supervisor, contributing to the overall success of the team

Qualifications

• Enrolled in or recently completed a relevant program (e.g., HR, Business Administration, or a related field)
• Some exposure to HR knowledge and practices is preferred
• Strong attention to detail and organisational skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Data Analysis tools
• Excellent communication and collaboration skills
• Self-motivated and proactive, with a willingness to learn

Benefits

• Gain valuable experience in learning & development, and data analysis.
• Work on projects that directly impact the Skills Badge and Course Accreditation processes
• Collaborate with a dynamic team of professionals and expand your network
• Develop practical skills and knowledge applicable to future career opportunities

(Junior) Agile Business Analyst

Do you believe you can help design and create tech-savvy solutions that can change the world? If YES, read on!

Mavericks Consulting is a powerhouse of skilled IT professionals who love their craft. We solve complex business problems with simple working solutions by applying Agile software development practices. We provide consultancy advice, develop prototypes for experimentation and validate ideas quickly. We love to write code and build systems that put smiles on our delighted users. We share and have fun together on our continuous learning journey.

Join us and multiply the fun and awesomeness of our workplace!

Your Role and Responsibilities

• Help clients collaborate and achieve a shared understanding of the vision and scope of the initiative
• Work closely with development teams to keep them aligned with the product vision and timeline – facilitate backlog grooming, technical design meetings, and sprint planning
• Adopting Agile and other best practices (e.g. INVEST principle, Vertical Slicing, etc.) to create high-quality meaningful solutions
• Collaborate and drive discovery for product strategy, vision, unique value proposition, business case and goals by running inception workshops and interviews
• Create and manage requirement deliverables including epics, user stories, visual models, user flows and wireframes
• Manage the product backlog, including prioritization, estimate facilitation, decomposition, dependency management
• Manage stakeholder expectations and elicit requirements validation and sign-offs
• Design acceptance scenarios and plan UAT with client stakeholders
• Actively contributing to the company with your ideas and passion
• Creating and maintaining a dynamic and inclusive work environment
• Being flexible and open to feedback
• Adopting a positive learning and growth mindset in all areas of your work
• Genuinely wanting to help change the world

Application Process

1. Pre-interview Exercise

• Mandatory preliminary round to get a rough gauge on your technical competency

2. Introductory Call

• A session to get to know more about you and your previous experiences
• Assessing your interest and fit for a role as a Business Analyst in IT

3. Technical Interview

• A more in-depth look at your skills and potential for the role using a case study

4. Leadership Round

• A session to get to know you more on a personal level

For more details, do visit our website!

The Qualifications To Be a Maverick

1. Minimum Qualifications

• Possess a strong customer-centric mindset with a keen eye for detail
• Strong problem-solving, communication and negotiation skills
• An interest in becoming a Business Analyst / Product Owner / Project Manager in the IT field.

2. Desirable Qualifications

• Working knowledge of how IT development teams work
• Some knowledge of what is Agile software delivery
• Knowledge of some Agile product design and requirements engineering practices like epics, user stories, acceptance criteria, INVEST principle, vertical slicing
• Experience facilitating decision-making among multiple stakeholders
• Knowledge of hands-on experience in visual modelling (BPMN, UML, Story mapping, mind-mapping)
• Experience with prototyping (wireframes, sketches & storyboarding)
• Experience with customer-centric techniques (Personas, Value Proposition, Customer Journey Map, User Journey)
• Familiarity with project management tools like Trello, Jira, Confluence, etc.

More about the job

1. Salary and Benefits

• Competitive salary package (including bonuses)
• Medical and Dental insurance for you and your dependents
• Telecommunications allowance
• Financial and logistical support for Work Visa procurement and relocation (if applicable)

2. Learning and Development

• Book and Training allowances
• Diverse Career Progression Opportunities
• Personal Development Opportunities

3. Work Arrangement

• Good work-life balance
• Open office concept
• Position is based in Singapore

4. Dress Code

• (Generally) Smart-casual
• Formal with some clients

If you think you have what it takes to be a Mavericks, contact us now!

As a Games Services, Support Services (Intern) at the World Aquatics Championships 2025 (WCH2025), you play a pivotal role supporting the Deputy Director and the team on planning and execution of Green and Sustainability. Your responsibilities include support of the development, collecting data and conduct sustainability research that contributes to the WCH2025's overall success.

Key Responsibilities:

• Support the team in the planning and execution of Green and Sustainability initiatives.

• Support the development of the Sustainability Reports by assisting with write-ups, design and collating case studies.

• Assist in collecting data from different business functions, verifying and analyzing the data for reporting purposes.

• Conduct sustainability research on request.

• Support the Games Services team to plan, coordinate and execute procurement of services and products related to Support Services for the event.

• Perform any other ad-hoc duties as assigned.

What we are looking for

Requirements

We are looking for self-motivated individuals who value integrity, teamwork and take pride in going the extra mile to provide excellent service to stakeholders and the community. This individual should be a sport advocate through living an active lifestyle and staying active. If you share our vision and want to be part of our dynamic team, join us now!

In addition, an ideal candidate should possess the following:

• Must be interested in the aquatic sports industry.

• Keen interest in Green and Sustainability initiatives

• Academic Background in Diploma/Degree in Business, Sustainability, or a related field.

• Highly organised with the ability to manage multiple priorities simultaneously.

• Excellent Attention to detail with the ability to work independently.

• Strong ability to write and engage with stakeholders.

• Responsible and skilled with computers.

• Ability to work in a fast-paced and dynamic environment under minimal supervision.

• Familiarity with the aquatic sports industry is an advantage.

• Flexibility to work irregular hours and travel as needed before and during the event, including weekends and public holidays.

• 5.5 Working Days (Alt Sat)
• Mon - Fri (830am - 530pm), Sat (830am - 1230pm)
• Up to $3400
• Islandwide

Job Description:

• Daily coordination between Bank customers and internal Production
• Reporting of card statuses and inventory levels to the banks
• Preparation of monthly billing reports
• Participate in monthly Service Level meetings with the banks and / or card stock take with the banks
• Attend project meetings with the banks
• Participate in negotiation discussions with the banks
• Management of card inventory in production
• Ensure timeliness and accuracy in all scopes of work

Requirements:

• Min Diploma qualification

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

We regret to inform you that only shortlisted candidates will be notified

Jennifer Tay Swee Shan

R22111564

The HR Ecology Pte Ltd

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Quality Analyst (KYC). This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Only Singaporean

Key Responsibilities:

· Experience in banking processes particularly on Account Opening System that covers KYC, and Customer Maintenance services.

· Performs System Integration Testing, User Acceptance Testing and Regression Testing of the application.

· Generate and share daily execution reports using Jira.

· Involve in daily stand-up meetings.

· Coordinate with team members and other teams for day-to-day work.

· Do email support for different application issues under the team.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Wise was launched in 2011 with the vision of making international money transfers cheap, fair, and simple. Today, our multi-currency account helps more than 16 million people and businesses manage their money across the world. Over the past decade, Wise has built a global payments infrastructure that has revolutionised how money moves around the world.

Now, with Wise Platform, other companies can gain access to our industry-leading, reliable service seamlessly. We’ve already partnered with 85+ banks, FinTechs and other enterprises, opening up the benefits of Wise’s payments infrastructure to millions of their end customers around the world.

Read more about Wise Platform here: https://platform.wise.com/

Job Description

As a technical support engineer, you’ll be part of a global team whose main focus is ensuring that Wise API integrations get an industry-leading level of assistance when they need it. You’ll work with Wise Platform enterprise partnerships and business payouts customers, Open Banking providers, and self-onboarded API users. They all depend on rapid and dedicated support: from general questions about the behaviour of an API or webhook, to acting as a first-responder for a major incident.

What you'll be doing:

• Develop a deep expertise in the Wise API products and capabilities, and solid understanding of how Wise Platform partnerships have integrated with the solution. You’ll collaborate with teams across the Wise Platform and Open Banking products to do that.
• Support the team to help contacts across all channels, primarily over email in our support queues, and also by phone in the case of critical issues for a partnership.
• Contribute significantly to troubleshooting and solving issues users report, both independently and collaboratively with engineering and commercial teams in Wise.
• Enable the rest of the team to support API users globally, by sharing and capturing knowledge and trends on the issues users are raising.

Qualifications

• You have +3 years in a technical support engineering role, and are familiar with common support tooling and terminology.
• You’re confident in testing and debugging REST APIs, interpreting logs, and querying databases.
• You have strong organisation and prioritisation skills, and you’re able to focus on solving the challenges at hand while setting expectations with stakeholders.
• You thrive in a reactive support environment, and can also drive proactive improvements where you identify them.
• You’re cool under pressure, and can navigate and handle the response to several high-severity incidents at once (some incident management experience is preferable).
• While this isn’t a developer role, some experience in coding is helpful - you’ll have a basic knowledge of some programming languages like Python or Java.
• While the team works 24/5 follow-the-sun, you’ll be comfortable with some regular out-of-hours on-call over weekends.
• You are willing to travel internationally, to work and learn with product engineering, implementation delivery, customer support, and operations teams across the world.
• You work well in a team with a diverse group of people from all over the globe and in different time zones.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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