Job Responsibilities:

1. Perform system installation and configuration for POS and Retail Systems.

2. Review and contact the tenant for sales submission from the POS system.

3. Conduct system training for customers and internal technical staff.

4. Provide after-sales technical support.

5. Perform day-to-day customer support calls and issues. Report customer issues to the company support portal.

6. To diagnose and resolve customer support issues.

7. Customer on-site support (whenever is required).

8. Conduct system UAT test (when required in the project).

Requirements :

1. Diploma/Degree in Computer Study

2. On-the-job training will be provided

3. IT skills in MS Windows OS, MS Office knowledge

4. Possess good communication (written and oral) skills in the English language

5. Good telephony, emailing, problems solving, and communication skills

Responsibilities:

- Help the financial sector in the region to implement mission-critical solutions with state-of-the-art technology.

- Conduct in-depth functional, non-functional and data analysis on financial applications defined by stakeholders.

- Conduct effective and efficient communication with clients for requirements collection in different aspects, such as business and technical.

- Design financial applications based on the client’s requirements, objectives and the company's technology framework.

- Actively participate in all stages of software development life cycle, especially, requirements collection, system design, quality assurance, solution implementation and support.

- Develop strong and harmonise working relationships with stakeholders and ensure successful application delivery and client satisfactory.

Requirements:

- Bachelor’s Degree (or higher) in Fintech, Information Technology, Computer Science, Engineering or related field.

- Good understanding of FinTech and the applications of state-of-the-art technology.

- At least 3 years of working experience as a system analyst, application developer or support engineer, candidates with more experience can be considered for Senior System Analysts.

- Possess in-depth knowledge in Java, JavaScript, Spring Framework, API Development, Mobile Applications Development, Database Design, ETL, SQL, Jenkins, Docker, and OpenShift.

- Excellent communication skills, ability to articulate and drive discussion across business functions and stakeholders.

- Excellent problem-solving skills and logical thinking.

- Able to work independently with minimal supervision.

- Experience in Banking, Financial or Wealth Management technology and solutions is strongly regarded.

Salary and Benefits:

- Competitive salary package and performance bonuses

- Medical Insurance and Dental Claim

- Telecommunications allowance

- Annual Leave, Marriage Leave, Childcare Leave, Compassionate Leave, etc.

Learning and Development:

- Building up the knowledge in FinTech and banking operations.

- Training in financial technology (FinTech), consulting, business analysis and project management.

- Diverse career progression opportunities from subject matter expert, products, solutions and business analyst, technology lead and management.

Work Arrangement:

- Remote work with an ultra-flexible working culture

- Good work-life balance

- Regular company social gathering

Dress Code:

- Smart-casual

- Formal with clients

We offer competitive remuneration, comprehensive fringe benefits, international exposure, promising career prospect and opportunities to work in global top-tier financial institutions. Interested parties, please submit your CV to [email protected].

Job Description & Requirements:

• To enhance and supports Loans System (RPG/400 in IBM AS400);
• Analyse the user requirements or modifications / enhancement requests;
• Document in detail the functional and technical specifications;
• Submit detailed work schedule and plan for approval;
• Design the work unit, code the program, compile and perform unit test;
• Work with the bank users to produce a test plan for testing all functions of the new program modifications;
• Update all changes done to systems, programs and operating instruction / Manuals;
• Train users to use each function of the new or amended application;
• Advise users on operation and backup procedures so that user can develop or update user manual.

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Summary Benefit :

• Salary : Basic up to $3800
• Location: Central
• 5 Days
• Great working environment

Responsibilities :

• Assisting in the development, troubleshooting, and maintenance of hardware and software applications, including Microsoft products, servers, workstations, firewalls, emails, internet security, VPNs, VOIP, and data backup.
• Supporting and overseeing the IT operations of the group, including daily helpdesk activities and providing technical support to end-users.
• Planning, coordinating, and managing installation and maintenance activities as needed.
• Managing the support and maintenance of IT infrastructure both locally and internationally.
• Collaborating and coordinating with vendors for maintenance services, hardware procurement, and project implementation.
• Maintaining Active Directory, group policy management, Windows operating systems, and disaster recovery plans.
• Creating, updating, and executing IT Standard Operating Procedures as necessary.
• Ensuring compliance with IT system requirements, including licenses, policies, and contracts.

Requirements :

• Diploma or Degree in IT or equivalent
• Minimum 1 year relevant experience
• Experience working with MS365

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Key Job Responsibilities include:

• Key business partner to the Operations team & other business teams and to provide support on all financial analysis supporting business decisions
• Oversee the process, modeling, data validation and analysis to achieve accurate and driver based Budget and Forecasts supported by the right narrative
• Responsibility for the accuracy, timeliness and completeness of monthly reporting requirements
• Providing key financial support to key Operational stakeholders to ensure that Budgets and Forecasts are met
• Oversight on governance and compliance around invoicing and contracts. This includes internal audits and client audits
• Support Finance Director in ensuring Key Financial Controls are in place
• Supporting efficiency and productivity initiatives in the operations by establishing effective controls and processes
• Support Ops team on Client Reporting requirements
• Support Finance Director in strategic projects

Job Requirements:

• Min. Chartered Accountant / CPA with at least 5 to 6 years of relevant experience, with some experience in managing a team. Experience with experience in Big 4 and B2B/retail will be an advantage
• Sharp business acumen, ability to apply a fresh view to enhance process efficiencies for continual improvements
• Team player with high interpersonal competence, high motivation and positive work attitude.
• Strong stakeholder management skills with capability to proactively map out next steps and break through potential stalemate situations.
• Strong communication skills
• Proficient in MS-Excel, business modelling
• Proficiency in SAP and Power BI will be an added advantage

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Data Engineering Analyst . This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE

1-year renewable contract

ROLES AND RESPONSIBILITIES

• Using the Talend ETL toolset, to create new and maintain existing ETL jobs.
• Design and implement ETL for extracting and transforming data from diverse sources, such as: Cloudera, PostgreSQL, and SQL Server databases.
• Design and develop database tables necessary along with the necessary constraints as per the requirement.
• Collaborate with Team members to understand source system structures and data retrieval methods/techniques, and tools within the organization.
• Support the development of data transformation logic using ETL tools or scripting languages like SQL, Python, etc.
• Clean, validate, and transform data to conform to target schema and quality standards.
• Work with the Team to execute data quality improvement plans.
• Participate in troubleshooting activities to maintain data integrity and process efficiency.

REQUIREMENTS

• Experience with Talend, Python and Spark
• Should have good knowledge and working experience in Database and Hadoop (Hive, Impala, HDFS).
• Understanding of data-warehousing and data-modeling techniques
• Knowledge of industry-wide visualization and analytics tools
• Good interpersonal skills and positive attitude qualifications
• Degree in computer science, mathematics, or engineering

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] .Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Keerthana Ramakrishnan

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Responsibilities

• Provide functional and technical support on ERP System to internal and external stakeholders (support consultant role)
• Diagnose and resolve Level 1 and Level 2 hardware and software issues
• Work across teams to gather details of issues, escalate issue to Level 3 technical support team, and follow up until issue is resolved
• System testing and on-site support for upgrading projects
• Log and keep records of customer queries

Requirements

• Diploma / Degree in Computer Science, Accountancy or Enterprise Resource Planning
• Experience in ERP System - Finance and Supply Chain Management module
• At least 2 years of experience in the related field is required for this position, accounting knowledge is preferred
• Good communication skill, have a natural disposition towards providing excellent customer service and independent in taking ownership of solving issues
• Strong aptitude for learning new technologies, and willingness to learn
• IT Savvy
• Excellent team player and able to work in multitasking environment
• Proficient in written and spoken English and Mandarin as there will be a need to liaise with Mandarin speaking clients

We are seeking a dedicated and detail-oriented Sales Support Administrator to join our dynamic sales team. The Sales Support Administrator will play a crucial role in providing administrative assistance to our sales department, ensuring smooth operations and efficient customer service. The ideal candidate will possess excellent organizational skills, strong attention to detail, and a proactive attitude towards problem-solving.

Responsibilities:

· Provide administrative support to the sales team, including but not limited to data entry, filing, and document preparation.

· Assist in the creation and maintenance of sales-related documents, reports, and presentations.

· Coordinate sales-related activities such as meetings, appointments, and travel arrangements for the sales team members.

· Manage and update customer databases and CRM systems to ensure accurate and up-to-date information.

· Respond to customer inquiries and requests in a timely and professional manner, providing necessary support and information.

· Collaborate with other departments such as marketing, finance, and logistics to ensure seamless coordination and communication.

· Assist in the preparation and execution of sales events, trade shows, and promotional activities.

· Monitor and track sales performance metrics and generate reports for management review.

· Assist in the preparation of sales proposals, contracts, and quotations.

· Handle administrative tasks related to order processing, including order entry, invoicing, and shipment tracking.

· Maintain inventory records and assist in inventory management activities.

· Conduct market research and analysis to identify potential sales opportunities and market trends.

· Assist in the onboarding and training of new sales team members, providing support and guidance as needed.

· Stay updated on product knowledge, pricing, and sales policies to effectively support the sales team and customers.

· Perform other duties and responsibilities as assigned by the sales manager or senior management.

Requirements:

· Diploma and above in business administration, marketing, or related field preferred.

· Proven experience in sales support, administrative assistance, or customer service role.

· Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM systems.

· Excellent communication skills, both verbal and written.

· Strong organizational and multitasking abilities with the ability to prioritize tasks effectively.

· Attention to detail and accuracy in data entry and document preparation.

· Ability to work independently with minimal supervision as well as collaboratively in a team environment.

· Flexibility and adaptability to work in a fast-paced and dynamic environment.

· Customer-focused mindset with a commitment to providing exceptional service.

· Ability to maintain confidentiality of sensitive information.

· Prior experience in a sales or marketing role is a plus.

This position will start off as 12 months contract.

Location:
Great Eastern Office, at Eunos

Responsibilities:
The job will further strengthen the team’s function as enablers to link the business operational needs to IT in ensuring their objectives are met in the most efficient and effective method.

• Understand and assess the entire testing life cycle for Product implementation and the core life operating system including end-to-end quality checks.

• To perform user acceptance testing for product launches and product enhancements in accordance to business and operational requirements.

• To ensure proper closure of the entire testing process within the stipulated timeline and to report to the Supervisor of any issues

• To properly document and file testing artefacts and documents into retrievable repositories.

• To prepare test data, monitor testing progress and to log defects.

• Ensure proper closure of the entire testing process within stipulated timelines.

• Escalate gaps and defects or issues discovered during the course of executing the various test scenarios to the Supervisor and/or the Project’s UAT Test Managers and ensure correct reporting, analysis and resolution is obtained from IT.

• Work with Supervisor and/or the Project’s UAT Test Managers and IT in coordinating the execution of the agreed test conditions within the overall planned timeline.

• Perform product and policy parameter configurations in various systems within the overall project timeline.

• To provide support for post implementation issues.

• To assist in training documentation for internal staff.

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

• Highlights any potential concerns /risks and proactively shares best risk management practices.

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$4000

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

Job Description

• Archival & Retrieval of documents
• Support UAT/Live Verification (LV) on system/workflow enhancement.
• Perform Foreign Account Tax Compliance (FATCA)/Common Reporting Standard (CRS) processing activities
• Enrolment & De-enrolment of e-statements
• Generating letters for customer and sorting of mails
• Scanning of returned cards (ATM/Debit/Credit)
• Processing of returned mails (Individual & Corporate)
• Meet turn-around times / service levels at all times
• Complete adhoc assignments/tasks assigned within timeline
• Handling of failed notifications
• Any other duties that may be assigned by Team Lead or Team Manager

Requirements

• Diploma, A Level or equivalent
• Training will be provided for those without related working experience
• Proficient in Microsoft Office Word, Excel, Outlook, PowerPoint
• High level accuracy level, well-organized
• Knowledge of the bank’s core operating systems and control standards is advantage
• Meticulous, with an eye for details, team player and can do attitude
• Good communication skills verbally and written

Others

• Working Hours: Mon – Fri (9AM – 6PM)
• Working location: Changi Business Park
• Contract: Immediate till 31 Dec 2024/extendable

How to apply:

Interested candidates please click “Apply Now” or you may also submit updated resume in MS Word format to [email protected] stating your availability and reason(s) for leaving. We respect your privacy and all communication will be treated with confidentiality. We regret to inform that only shortlisted candidates will be notified.

https://www.rmaconsultants.com.sg/employment/bank-opsoperations-analystbegineer-contract-12months-up-to-2600-listing-5952.aspx

Belinda Ho EA Regn. No R1876407

RMA Consultants Pte Ltd EA License No 93C4403

Job Summary:

We are seeking a highly motivated and technically proficient individual to join our company as a Technical Support Specialist. As a vital member of our team, you will be responsible for promptly addressing customer issues and providing excellent support while also playing a key role in developing and optimizing customer support processes. The ideal candidate is a problem solver with exceptional communication skills, a strong technical background, and a passion for delivering outstanding customer experiences.

Responsibilities:

• Provide support for all technical queries from customers related to Toku’s product platform via ITSM and other asynchronous channels. • Collaborate with cross-functional teams, such as Product Development, Engineering, and Sales, to ensure effective issue resolution and timely customer feedback. • Own the customer experience and work to exceed their expectations. • Identify recurring issues and propose solutions or escalate them to prevent or minimize future occurrences. • Help develop, document, and continuously improve support processes, ensuring efficiency, consistency, and scalability. • Assist in training new team members on support protocols, product knowledge, and troubleshooting techniques. • Proactively gather customer feedback and insights to improve our products, services, and overall technical support experience. • Maintain detailed records of customer interactions, inquiries, complaints, and resolutions using our CRM system. • Collaborate with the product development team to relay customer feedback and contribute to the improvement of our products based on user needs. • Proactively stay well-informed with the different product releases, project timelines, and company/team updates to ensure the accuracy and relevance of information shared with customers or team members

Requirements:

• The capability to evaluate and focus on in-depth problem analysis of Toku’s products and their integration into enterprise-wide mixed environments, as well as replicate and detail for referral to Senior Support where required • Familiarity with basic features, troubleshooting techniques, and administration tasks on Microsoft Windows is good to have • Working experience with the following: Help Center/knowledge bases, Microsoft Teams is an advantage. • At least 2 years of experience in a technical software environment. Preferably within a startup or fast-paced environment. • Excellent written and verbal communication skills, with the ability to convey complex technical information in a clear and understandable manner. RESTRICTED • Empathetic and patient approach when dealing with customers, ensuring a positive and professional customer experience. • Detail-oriented with exceptional organizational and multitasking abilities to manage multiple customer inquiries simultaneously. • Familiarity with CRM software and support ticketing systems; Zendesk is a plus. • Ability to work independently and collaboratively within a team, demonstrating a proactive and self-motivated attitude. • Ability to work shifting schedules

Job Scope:

• Gather, analyse user business process and requirements; verify & validate the requirements
• Work with cross functional teams to analyse and define the integration requirements between modules and interfaces with other systems.
• Perform requirement traceability, identify out of scope requirements and escalate scope creep; review, identify and resolve conflicting, incomplete and inaccurate requirements.
• Review functional, technical design and specification prepared by vendors/in-house development team.
• Managing stakeholders’ expectations, developing a detailed project plan, defining the scope of the project and assigning team members to specific tasks.
• Accountable for multiple aspect of the project, including leading team meeting and meeting project expectations - assemble and manage both team individuals and counter-parts for project related discussion.
• Providing guidance to Development team on the business requirement as according to Function Spec.

Required:

• More than 5 years of relevant business analysis, testing and/or project management experience related to Credit Origination.
• Good business domain knowledge in Retail and SME Origination systems is a MUST.
• Strong working knowledge of system development life cycles.
• Experience communicating with technical and non-technical stakeholders
• Good Experience in handling client and scope control.
• Good knowledge in financial services policies, procedures, products and industry practices.
• Strong negotiation skills.
• Proven solution-oriented and excellent problem solving skill.

As a Senior Business Sustainability Analyst, you will play a critical role in driving the sustainability agenda within our organization. You will be responsible for analyzing, monitoring, and reporting on various sustainability initiatives and performance metrics. Collaborating closely with cross-functional teams, you will identify opportunities for improvement, develop strategies to enhance sustainability practices, and help integrate sustainability principles into our business operations.

Responsibilities:

• Market Coordination - The role will support sustainable finance vision across the region (especially Singapore, China, Taiwan, Indonesia and India), and assist with communications and dissemination of sustainable finance guidelines/policies/information to the markets.
• Sustainable Business Enabler - Conduct research on sustainability topics in sensitive sectors such as agriculture, oil & gas, infrastructure; keeping abreast of trends and issues, communicating, training and raising awareness to internal stakeholders. Carry out data analytics and modelling updates to enable monitoring of the bank’s net zero progress across nine industry sectors namely: power, oil and gas, automotive, shipping, aviation, real estate, steel, chemicals and food and agribusiness. Organise the environmental, social and governance (ESG) and climate activation training agenda.
• Stakeholder Engagement - Support as a point of contact for engagements with governmental agencies, industry associations, non-governmental organisations (NGOs) and other relevant agencies/bodies on sustainability matters and where required, collaborate with internal stakeholders to ensure appropriate responses and communication.
• Reporting - Work with internal stakeholders to collate information for various sustainability reporting medium e.g. Annual Sustainability Review, Task Force on Climate Related Financial Disclosures, Equator Principles, Green Investment Principles.

Requirements:

• Minimum 8 years’ relevant experience
• Bachelor’s Degrees in Geography, Environmental Science, Environmental Engineering or Business Administration preferred.
• Understanding of sustainability frameworks, standards, and guidelines (e.g., GRI, SASB, TCFD, SDGs) and their application to business practices.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

What will you be doing?

• Conduct workshops and lead discussions with stakeholders on business requirements
• Perform feasibility studies and fit or gap analysis on the customer’s requirements
• Liaise with subject matter experts for the design of solutions and creation of functional specifications based on customer requirements
• Perform system configuration and documentation
• Perform unit testing and coordinate system integration testing with external parties
• Coordinate and assist the customer during user acceptance testing (UAT) / (SIT)
• Manage and review documentation according to guidelines for the deliverables (test scripts, release notes, user training documents etc.)
• Conduct user training which includes preparation of the training documents
• Provide support for cut-over activities during system go-live
• Provide go-live support during the production stability period
• Provide knowledge transfer to internal support for the smooth transition from project to support phase
• Assist in other ad-hoc project activities with assigned project manager
• Perform ad hoc tasks not limited to the list of responsibilities mentioned above
• To follow all company business operation and SOP at all times
• Participate actively in Health Safety and Environment programs and activities in order to achieve Company's KPIs, ISO 14001 objectives and target. Proactively rectify any abnormalities, unsafe acts or unsafe situations and report to supervisor accordingly
• Maintain high standard of housekeeping at all times.

What attributes should you possess?

• Able to communicate effectively with the ability to breakdown and convey complex information to diverse audiences.
• Able to collaborate with different stakeholders from internal and external.
• Demonstrate strong analytical skills, self-motivated, initiative taker and ability to work independently.
• Have a growth mindset and ability to multi-task and work well under pressure.

What qualifications and/or experience should you have?

• Degree in Computer Science, Information Systems, Information/Infocom Technology, Computer or Electronics Engineering or related discipline
• 2-3 years of experience in the relevant field
• Able to communicate effectively with the ability to breakdown and convey complex information to diverse audiences.
• Able to collaborate with different stakeholders from internal and external.
• Demonstrate strong analytical skills, self-motivated, initiative taker and ability to work independently.
• Have a growth mindset and ability to multi-task and work well under pressure.

Responsibility:

• Managing day to day front and back end retail operations
• General administrative duties
• Customer Relationship Management
• Good in problems solving
• Provide administrative support to the sales team

Requirement:

• Enthusiastic & pro-active, willing to take initiative and weave his/her way through complex organization structures.
• Ability to manage high volumes of data in an accurate and efficient manner, maintaining strict attention to detail.
• Ability to work in a fast pace environment
• Excellent interpersonal skills in managing networks with colleagues and stakeholders.
• Computer proficiency and good with MS excel and words
• Able to work late hours

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Desktop Support

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Responsibilities:

Dispatch - Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.

- Perform troubleshooting for client platform related problems

- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

- Perform service request related to client platforms.

- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

- Involve in client platform implementation/upgrade project.

Supporting Skills: Microsoft Windows

Mandatory Skills: CompTIA A+

Years of IT exp : 3 - 5 Years

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

JOB TITLE: LEARNING SUPPORT INTEGRATOR

Links to: Director of Inclusion, Learning Support Coordinator

WHO ARE WE?

Nexus is an empowering, evidence-based, learning-focused community. We strive to create an honest, open and innovative community with our learners at our centre, in collaboration with our parents and peers. We believe that we have something unique and special here, we are proud to be different in the way we work; and how we teach and learn.

At Nexus, we do things differently. Each member of staff is valued and recognised as a unique individual collaborating as part of a supportive community, to elevate one another with innovative ideas. Our strategies emerge from the collective positive mindsets of our colleagues. You will experience high levels of ownership and empowerment in your role.

WHO ARE WE LOOKING FOR?

We are seeking an inspirational, experienced and highly motivated teacher who is passionate about extending the life chances of those who are neurodiverse and/or have additional learning needs. Highly organised and able to foster and maintain positive relationships with learners, parents, peers and external agencies alike, the Learning Support Integrator is responsible for improving learner access to our dynamic curriculum and supporting Teachers in understanding their needs.

JOB DESCRIPTION

The role of the Learning Support Integrator is to support classroom teachers and subject specialists to identify, understand and address the learning needs of all of the young people in their classes, ensuring that each learner is engaged, confident and challenged to achieve.

This involves working directly with teachers and learners, and offering support and guidance to curriculum planning meetings and whole staff professional learning and development meetings. The Learning Support Integrator will collaborate with teachers in the classroom, produce Collaborative Action Plans for those with identified needs, use a strengths-based model to empower learners to take responsibility for their learning, use evidence-based interventions to meet the needs of learners and provide coaching to colleagues and parents where necessary.

ROLE AND RESPONSIBILITIES:

• Work with teachers to build capacity and awareness of pedagogical strategies to support learners with diverse needs.
• Support teachers to differentiate and build an inclusive culture within the classroom.
• Interpret specialist reports and produce learner profiles for teachers.
• Work with parents, teachers and learners to develop collaborative action plans.
• Design and develop staff professional development workshops.
• Utilise appropriate assessments to inform next step teaching.
• Support teachers with assessment, analysis and evaluation.
• Attend year group and subject meetings to facilitate discussion around learners.
• Involvement in whole school events and activities as required.

QUALIFICATIONS AND SKILLS

• A relevant degree plus teaching qualification (or equivalent)
• Higher degree or recognised professional qualification in Special Education, Psychology or Social Work (preferred)
• Working knowledge of the PYP, MYP, IGCSE and IBDP curricular
• Evidence of continued relevant professional development
• Experience working with bilingual and multilingual learners and learners with diverse needs
• A commitment to diversity, equality and inclusion
• At least 2 years of relevant experience in an international school environment (preferred)

Nexus International School (Singapore) is committed to the safety and wellbeing of our children and families. Nexus endorses the Convention on the Rights of the Child, which Singapore ratified on 11 December 2008, and establishes a clear policy and guidelines to protect our learners from maltreatment by any person or persons who come in contact with them in any environment.

Nexus International School (Singapore) is an equal opportunity employer. We respect and seek to empower each individual and value the diverse cultures, perspectives, skills and experiences within our school.

Whilst every effort has been made to explain the main duties and responsibilities, the role may be revised from time to time.

Interested candidates may apply via: https://careers.taylors.edu.my/job-invite/3359/

Responsibilities:

1. Provide onsite support, Computer troubleshooting/ maintenance on Computer

2. Assist in other I.T. related projects when needed

• Take complete ownership of all the reported issues.
• Provide weekly report to supervisor / manager.
• Must be a team player.

Office Location: 81 Ubi Avenue 4 UB One Singapore 408830

Requirements:

1. Knowledge on LAN/WAN internet and network infrastructure

2. Good Knowledge on Window 8, Window 10 and above, Microsoft Server

3. Experienced in hardware installation, setup, configuration, data migration, upgrading and maintenance of PC and windows software.

4. Able to provide on-site and support on phone, email and on-site

5. Able to troubleshoot and resolve all IT related problems without supervision.

6. Any IT Related Cert/ITE/Diploma are welcome to apply

7. Positive working attitude, self-motivated, independent and pro-active. Take complete ownership of all the tasks assigned.

8. Good communication skill and must be a team player.

9. Salary ranges from $3000 - $3200 depending on experience.

10. Require Class 3 Driving License

Opportunity

The Business Analyst for the MRO Warehouse will play a vital role in optimizing warehouse operations, improving efficiency, and enhancing the overall performance of the team. Through strong analytical skills, problem-solving abilities, and effective communication, he/she will bridge the gap between business needs and warehouse processes, driving continuous improvement and cost reduction.

Responsibilities:

Analyze warehouse operations:

• Support Assessing current processes and procedures for material handling (GI/GR/RTS)
• Identify areas for improvement and streamline workflows to optimize efficiency and cost-effectiveness.
• Conduct data analysis to understand key performance indicators (KPIs)/ Productivity.
• Evaluate warehouse technology and systems, recommending potential upgrades or integrations.(e,g. sharepoint automation)

Gather and document business requirements:

• Work closely with stakeholders ( SG MM Manager, GIM, DC, BL) to understand their needs and challenges.
• Support requirements gathering sessions and document clear, concise specifications for process improvements, system enhancements, or new initiatives.

Develop and implement solutions:

• Collaborate with IT teams and other departments to design and implement process improvements,system changes, or new systems.
• Prepare and present solution proposals to stakeholders, ensuring alignment with business needs and budget constraints.

Monitor and assess results:

• Track the performance of implemented solutions and measure their impact on KPIs.
• Analyze data to identify any deviations or unexpected outcomes.
• Prepare reports and communicate findings to stakeholders,recommending further improvements if needed.

Maintain effective communication:

• Foster strong relationships with cross-functional teams and stakeholders.
• Clearly communicate complex information and technical concepts to diverse audiences.
• Document processes and procedures effectively for future reference.

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain Management
• 3+ years of experience in business analysis,preferably within the MRO or logistics industry.
• Strong analytical skills with experience in data analysis and process improvement techniques.
• Excellent communication and interpersonal skills, with the ability to build trust and influence stakeholders.
• Proficiency in dashboard/ tableau
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.

ABOUT US

GMM(ex-Navya) is a leading and innovative technology company that specializes in autonomous mobility solutions. With a mission to revolutionize the way people and goods move, we are dedicated to developing cutting-edge self-driving vehicles that are safe, efficient, and sustainable.

Website: https://www.navya.tech/en/

ABOUT THE JOB

Navya Systems Pte. Ltd. is seeking a dedicated Fleet Supervisor to join our Operations department. As the Fleet Supervisor, you will be responsible for overseeing and managing the fleet of Autonomous Shuttles operating in the Asia Pacific Region. Your main objective will be to deliver the highest level of customer service to both domestic and international clients. Your passion for excellence and commitment to ensuring smooth operations will play a crucial role in the success of our autonomous shuttle services.

RESPONSIBILITIES

• Addressing customer queries, concerns, and complaints through various communication channels.
• Providing accurate and timely information to resolve customer issues.
• Identifying and resolving customer problems, technical issues, or service disruptions. Offering step-by-step guidance and troubleshooting instructions to assist customers in resolving their concerns.
• Accurately documenting customer interactions, inquiries, and complaints
• Recognizing situations that require additional expertise or intervention and escalating them to higher-level support or management, ensuring prompt resolution and customer satisfaction.
• Cooperating with colleagues and other departments located in France to resolve customer issues effectively. Sharing knowledge, best practices, and feedback to improve overall customer service quality.
• Ensuring a positive customer experience by delivering professional, courteous, and empathetic service. Demonstrating patience, active listening, and effective communication skills to build rapport with customers.

BASIC QUALIFICATIONS

• Diploma / Degree holder in Business, Management, Engineering or equivalent
• Strong customer service orientation
• Excellent verbal and written communication skills
• Effective problem-solving and critical thinking skills
• Fresh graduates are welcome
• No VISA sponsorship

PREFERRED SKILLS AND EXPERIENCE

• Previous experience in a customer service role
• Experience working collaboratively with team members
• Proficiency in using computer systems
• Completion of relevant customer service training programs or certifications

DIVERSITY

At GMM, we are dedicated to providing equal opportunities for all applicants, regardless of their background or characteristics. We believe in a fair and inclusive hiring process that considers individuals based on their qualifications, skills, and potential, without any form of discrimination or bias. Our commitment to equality ensures that everyone has an equal chance to succeed and contribute to our organization's growth and success.

Join GMM and be a part of shaping the future of transportation! If you are passionate about delivering exceptional customer service and thrive in a fast-paced, innovative environment, we invite you to apply for the position of Customer Service Officer. Together, let's make autonomous mobility a reality.

We’re looking for a Payment Operations Analyst who is passionate about our mission of Money Without Borders to partner with our payment product teams to help drive data-driven and innovative growth decisions while helping to make our payment systems smoother and more efficient.

As a Payment Operations Analyst, you'll be driving our analytics efforts in the Payment Operations product team that balances the work between making our payment rails frictionless, borderless and enabling a smooth customer payment experience. You’ll also be a part of a wider team of over 100 Analysts! You’ll get to collaborate on cross-team projects, develop technical skills and bring ideas about how we can improve analytics across Wise.

Most importantly, you’ll collaborate closely with your product managers, designers and engineers to bring your insights into real change for our customers and help drive our mission!

Your mission:

At Wise our mission is Money Without Borders - instant, convenient, transparent and eventually free. Whether our customers are sending money to another country, spending money abroad, or making and receiving international business payments, Wise is on a mission to make their lives easier and save them money.

Here’s how you’ll be contributing to the Payment Operations team:

• You’ll expose the vast data on our processes to the product teams across Wise in a meaningful and actionable way in which people can proactively access the information without friction or need for analyst assistance
• Proactively contribute to, own, create, track key metrics and results for your product team, keeping them accountable throughout the quarter
• Support senior analysts by conducting research, preparing reports, and visualisations
• Work with operational leadership in coming up with new features for automating and reducing our workload, preventing our financial risks and overall making our customer experience smoother
• Building the framework for managing risk, customer and payment agent experience
• Drive the discovery phase by scoping new opportunities and suggesting initiatives on Payment Operations through meaningful insights
• The role requires collaboration with Product, Engineers and Operations Team

This role will give you the opportunity to:

• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money
• Create value from extensive datasets. We have millions of customers, a global set of payment infrastructure and a complex product that customers can use in different ways. There is a tonne of value left to unlock from this data!
• Influence the team’s direction. Analysts at Wise enable data-driven decision making and have a large impact by helping their teams to decide what to work on.
• Learn from a global network of professionals. We have a large, diverse team of analysts, data scientists and product managers that you will work with and learn from.

A bit about you:

• You have strong quantitative skills. Ideally a background in statistics, maths, physics, engineering, or other scientific area
• You have extensive experience with SQL and, ideally with dbt and data pipelines.
• You have strong communication skills and an ability to translate business problems into analytical solutions
• You have an ability to structure business problems with minimal supervision and an ability to prioritise problems independently, as well as condense complex systems/ideas into simple-to-understand models
• Hustler-mentality. You can take work beyond the analysis and get things done
• You have experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate storytelling ability with data
• You have 3-4 YOE analysing data in a professional setting

Some extra skills that are great (but not essential):

• Experience with user-facing products and data
• Experience in data pipelines, ETL and dbt
• Knowledge of A/B testing

Key benefits:

• Hybrid working model
• 25 days Paid Annual holiday + 3 Me Days
• 15 Sick Days
• Mobile Wiser - Work abroad for up to 90 days of the year
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

We’re looking for a Global Workforce Management Lead to help our teams deliver an experience that helps customers onboard with less time, scales globally with our growth and helps us decrease our costs towards zero.

Here’s how you’ll be contributing to the WFM team:

• Help our teams deliver a Customer Onboarding experience that helps our customers, scales globally with our growth and helps us drop our costs towards zero
• Partner with our Area leads of Customer Support, analyst team, and other operational teams to build a globally scalable model that aligns the product approach with considerations of location and language strategy, talent planning, hiring capacity, outsourcing opportunities, specialisation and cost modelling
• Move metrics including, SLA, case processed time, average handling time, volume, occupancy, QC, and % automated
• Lead, grow, and develop your team of Workforce Planners and Analysts to ultimately create a full-stack WFM function
• Be a part of our Customer Support leadership team, creating a strong operational culture, developing world class WFM team and leading hiring

This role will give you an opportunity to:

• Solve a truly global challenge - our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission
• Build and lead our global WFM team - you have the opportunity to strengthen, grow and coach the team across our locations
• Be a global WFM leader - as a part of our Customer Support leadership team you’ll be helping us evolve how we run CS operations, how we develop our people and how we scale globally

A bit about you:

• You’re ideally a Singaporean Citizen or Singapore Permanent Resident
• Your verbal and written English skills are excellent
• You’re experienced. You have at least 5-years of experience as a people lead and at least 3-years of experience working in a Workforce Management team.
• You have a strong understanding of the WFM life cycle including forecasting, capacity planning, scheduling and real time management.
• You’re passionate about leading people, building teams, and making a difference for people in your work. These aren’t just lines on a job description, you genuinely enjoy what you do!
• You’ve worked internationally, cross-team, or cross-geo before, so you’ll quickly pick up on how best to communicate effectively across different cultures and time zones.
• You’re strategic. You think strategically and translate strategy into operational plans and business results.
• You’re tactical and data driven. You analyse and identify trends and blockers and take appropriate action. You have exceptional analytical skills and you’re comfortable working with large amounts of data. You’re good at presenting findings and have experience in establishing and tracking metrics.
• You’ve worked with BI tools before like Looker etc. and your Excel/Spreadsheets skills are advanced! SQL and Python skills are a plus.
• You welcome an open feedback culture, happy both giving and receiving feedback to or from anyone in the organisation
• You place customers first. You make no compromise on this.
• You get it done. You have track record of identifying and resolving issues independently, taking initiative even under unfamiliar or ambiguous circumstances
• You understand operations. You have experience of working with operational teams (ideally Customer Support or any other Operations team in a financial/ tech company), and how to work with people and processes as well as products

What do we offer:

• Company Restricted Stock Units
• Numerous great benefits in our Singapore office
• We offer relocation support for this role

If you're interested in the position, please apply by submitting your CV and Cover Letter.

In your cover letter, please concisely:
1. Elaborate more on your relevant WFM experience, especially with a focus on Real Time Management.

2. Describe your team management and development experience, and leadership style

Finance Analyst Associate, DSO (6-Months Contract)

(Renewable Contract)

Working Location: North, Accessible from Yio Chu Kang MRT

Working Hours: Monday to Friday, 8:30am - 6 pm;

Job Description:

• Prepare and perform monthly financial analysis on Direct Sales Margins. Present and provide explanations on variances and ensure that irregularities are adjusted and addressed promptly before month-end close
• Execute policies, procedures and processes for inventory management and perform a key role in inventory counts
• Prepare and perform journal entries in SAP, prepare inventory management reports and schedules
• Review balance sheet schedules and highlight long outstanding balances and other irregularities to process owners for resolutions
• Assist Finance Manager to implement changes to financial accounting/governance processes for inventories, including automation
• Assist Finance Manager to review Systems Access Rights to ensure proper segregation of duties
• Assist Finance Manager with monthly and quarterly staff costs reporting to management

Requirements:

• Degree/Diploma in Accounting with at least 2 - 5 years of relevant working experience
• Hands-on experience with SAP system is preferred
• Proficient in MS-Excel

Interested candidates, please email your updated resume to Gareth Lim at: [email protected] to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

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