Job Descriptions

• Perform Sales Support responsibilities to Sales Team, reporting to Sales Support Head
• Directly support the sales team with submitting competitive pricing / contribution analysis in local and global Request for Quotations (RFQ), Request for Proposals (RFP) and Request for Information (RFI) in accordance to customer's quotation guidelines and prescribed timelines
• Prepare and submit on-time and accurate proposals and quotations based on the customers' requirements as requested by customer
• Ensure that all rates (costs, tariffs, surcharges, local charges, etc,) are regularly updated and organized in the Corporate Sales shared folder
• Communicate with overseas stations on customer’s requirements and rates quotation
• Interact & Align with Sales and Operational Department on on-boarding customer setup and SOP maintenance
• Accurately and consistently file soft copies of quotations in accordance to Corporate Sales Division guidelines
• Prepare and submit on-time and accurate weekly and monthly reports
• Provide online or offline support to the respective Account Manager by initiating, following up on, and / or facilitating requests specific to customer requirements
• Support project or assignment as assigned by Superior

Requirements

• Demonstration of analytical and problem-solving skills, interpersonal and team skills, and the ability to communicate effectively both orally and in writing
• A team player and self-motivated individual
• Independent and able to work effectively in a diverse environment
• Mature personality and able to work in result oriented and collaborative environment
• Basic knowlegde of Incoterms / Freight operations

Responsibilities

• Liaise and follow up with customers
• Coordinating with site and office paperwork
• Simple Calculation on project requirements
• Daily administrative duties such as preparing reports
• Filing, sorting documents
  General ad hoc office job

Job Requirements

• Proficiency in Microsoft Word and Excel
• Good interpersonal skills
• Good phone etiquette
• Able to converse in Mandarin
• Ability to work in team and call clients
• Pleasant, positive and willing to learn

Job Responsibilities:

• Responsible for L1/L2 technology support including troubleshooting of Digital Signage/LCD/LED Software, Network issues and Client platform relation problems, including PC, Printers and Peripherals
• System configuration, Testing & Commissioning of Integrated Audio Visual and Videoconferencing solution.
• Conduct end user trainings to end users on how to use the Solution(s) implemented.
• Handle incoming calls from end user for LED/LCD matters.
• Work closely with various IT resolver group to resolve customer software issues
• Daily IT Support for customer ( onsite and offsite )
• Maintenance and upgrading of current system
• Hardware and Software evaluation with testing
• Other duties/ad hoc tasks as assigned
• Training will be provided

Job Requirements:

• Min. higher nitec/o level in any discipline;
• Min with at least 1 years' experience in IT or Audio Visual industry;
• Candidates with in Audio Visual / IT Solutions will be value added advantage.
• Candidates with experience in dealing with building and construction industry will be value added advantage.
• Team player who can work in fast paced environment.
• Organise, detailed-oriented and hard working
• Fluency in written and spoken English and Mandarin
• Candidates need to liaise with China supplier with writing or spoken in MANDARIN.
• Proficiency in Microsoft Office

Compensation

• Working Hours : Monday to Friday from 9am to 6pm
• Medical Benefits
• AWS
• Mobile & Transport Allowances

EmiNET, www.eminet.com.sg

EmiNET is a regional Managed Service Provider in IT, networking and wireless infrastructure, Cybersecurity, Cloud base solutions, HQ in Singapore and subsidiaries in Malaysia, Indonesia and Thailand and Vietnam.

We are a strategic partner and reseller of Antlabs, Avaya, Alcatel-Lucent, Cisco and Cisco Meraki, Dell, HPE Aruba, Huawei, Lenovo, Microsoft, Palo Alto, Ruckus, Sophos, Symantec, Veritas etc for hotels, government, data centres, enterprises.

EmiNET is expanding its business in Singapore and regionally and is looking for energetic and committed candidates to join us.

IT Support Engineer

Scope of responsibility

• Part of Managed Services Team providing 7x24 support for IT systems and networks
• Provide pre and post sales L1 and L2 technical support to sales team, customers and partners on IT systems, Cloud/Servers/Storage, Security, Wireless, Network, VoIP
• Installation, configuration, test and commissioning of Cloud/Servers/Storage, Desktops, OS, Wireless, Networking, Firewall, Security, VOIP
• Remote or onsite technical support for Cloud/Servers/Storage, Desktops, OS, Wireless, Networking, Firewall, Security, VOIP
• Manage process, trouble tickets, and documentations for installation, maintenance, support, inventory, Lic, HW & SW renewals
• Liaise with vendors/principals on all technical related matter. Escalation procedure to level 3 support by Vendors/Principals
• Liaising and working in collaboration with other internal staff (if any), 3rd party companies like contractors, cabling installers

Requirement

• Diploma or Degree in Electrical / Electronic / Computer Engineering / Computer Science / Information Systems from a recognized institution
• 2 or more years experience in IT Managed Services and Support
• Practical knowledge in ITIL implementation, practices and processes
• Good hands-on knowledge and troubleshooting skills on IT systems, especially Cloud/Servers/Storage, OS, Cybersecurity, or Networks
• Good customer interaction, written and oral communication skills
• Ability to work with all levels, and ability to work and contribute in a team or individually

Attractive salary commensurate with experience. Able to start work immediately with short notice.

Please email your detail resume with current and expected salaries, contact number, and a recent passport-sized photograph to hr@eminet.com.sg

1. Hands-on experience in implementing (from start to finish) at least one of the following transaction processing platforms for multiple countries or markets (preferably ASEAN, AU, HK):

o domestic payment system

o cross border payment system

o securities middle / back office system (for post trade, settlement and custody)

2. Hands-on experience in handling ISO 20022 message standards for payment (PACS), cash management (CAMT) and securities (SESE, SEEV, SEMT)

3. Familiar with payment business lifecycles – from initiation, to clearing, settlement, accounting and reporting (advice and statement)

4. Familiar with government securities business lifecycles – from issuance, auction, allotment, settlement (primary and secondary markets), collateral management, repo, re-issuance, corporate actions, redemption (full or partial)

5. Demonstratable traits in business analysis, problem solving and troubleshooting

6. Demonstratable track record in solutioning for transaction processing systems

7. Articulate in thought process and oral/written communication

8. Familiar with Software Development Life Cycle (SDLC)

9. Ability to produce specifications for documentations and implementations

10. Bachelor's Degree Holder

11. Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.

12. Ability to lead, develop and maintain respectful and trusting relationship

13. Proficient in written and spoken English to communicate with the client.

Responsibilities :

• Install, troubleshoot, diagnose, configure and maintain computer hardware and software. Basic networking knowledge will be an added advantage
• To ensure the service and system are returned to an operational state as soon as possible
• Maintain documents for network system, software, hardware and User ID
• Maintain all IT related infrastructure
• Maintain inventory and IT asset tracking
• To perform helpdesk support for end-users
• Participate and actively support company initiatives
• Professional guidance will be provided by Manager
• Other ad-hoc duties as assigned

Requirements :

• ITE / Diploma in Information Technology or Electronic Engineering
• Minimum 1 year of relevant IT experience is preferred
• Basic knowledge of networking, window servers and file permission
• Good knowledge of computer hardware
• Resourceful and able to resolve problems independently using online and offline resources
• Good communication and interpersonal skills
• Able to perform with minimum supervision and a team player
• Fresh graduates are welcome to apply
• Only short-listed candidates will be contacted for interview