Job Purpose
You are required to assist and support daily operations of the New Business Underwriting Support team.
The Job
· Working effectively with team members and parties from various internal departments, ensuring the service standards including TRTs and level of accuracy of the daily transactions processed are met
· Process daily incoming transactions related to New Business Underwriting Support
· Attend emails from intermediaries, external and internal customers, on enquiries and outstanding requirements/ actions related to policy issuance
· Support the daily operations of the admin team on processing of daily incoming applications and emails received from intermediaries, external and internal customers
· Coordinate and collaborate with intermediaries and internal stakeholders to ensure daily work issues are resolved to provide appropriate and timely services to customers
· Identify process gaps and manage process improvement within the New Business administration team
· Manage changes and enforce governance through providing overall guidance to staff on business deliverables; including managing staff resources, managing internal work-streams interdependencies
· Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
· Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
· Highlight any potential concerns/ risks and proactively share best risk management practices
Our Requirements
· Degree holder and above in related discipline (Banking/ Finance/ Business/ Accounting) with relevant insurance certifications preferred
· Minimum 4 years of relevant experience in the insurance industry or in an administrative capacity with an eye for details and meticulous
· Good interpersonal skills and communication skills – proficient in oral and written
· Computer literacy with good working knowledge of MS Office (eg Excel, Word) applications
· Problem solving, customer service orientated
· High level of integrity, take accountability of work and good attitude over teamwork
· Take initiative to improve current state of things and adaptable to embrace new changes
About Great Eastern
Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.
We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.
We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.
Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.
To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
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