Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc

Main Tasks:

• Conducting sales data collection and analysis
• Quoting and managing product pricing
• Supporting the sales team with business enquiries and administrative matters
• Analyzing data and drawing meaningful insights to improve sales and processes
• Conduct projects with different stakeholders to support and drive sales
• Assisting in preparation of presentation slides and other SAP-related sales support activities
• Creating analytics reports for KPI reporting (Monthly Customer Reports, Quality Reports)

May also include:

• Planning and hosting of marketing events
• Collaborating with 3rd party agencies for social media campaigns
• Designing and archiving marketing materials
• Coordinating with 3rd party vendors for various tasks
• Supporting functions of regional teams for problem solving
• Other administrative tasks on ad-hoc basis

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire an PMO / Project Support Specialist for our client in Singapore which is a top global investment bank. He/she will be based in Singapore and supporting technology projects based in Singapore & Taiwan.

Responsibilities:

• Design and create incredible Keynote and MS PowerPoint for biweekly, monthly technology and business stakeholder presentations, Projects portfolio decks and materials, proposals, rich in detail, and other high-level design elements
• Format, design, and transform rough slides, hand-drawn sketches, or Word documents into visually pleasing MS PowerPoint presentations
• Develop related graphics such as timelines, infographics, diagrams, charts, and custom graphics
• Create pleasing and effective tables, diagrams, graphs, icons, templates, etc. within MS PowerPoint, as per stakeholders' requirements
• Follow creative direction, work in group dynamics, and actively participate in any given deliverable or team to which assigned
• Manage files and design assets
• Experience with Microsoft Office (especially PowerPoint) and solid typing skills
• Strong attention to detail, quality mindset, and drive for continuous improvement and results
• Ability to work effectively in a dynamic, deadline-driven environment
• Eagerness to learn, collaborate, and share knowledge and experiences across regions and teams
• Outstanding customer orientation
• Openness to give and receive feedback
• Flexibility to work outside traditional business hours in case of urgent deadlines. In frequent.
• Experience in design or graphics-related studies/employment is an advantage but is not required

Requirements:

• At least 2-3 years of relevant PMO / Project support experience in technology related projects
• Possess experience in a presentation support role with the ability to translate text into visual designs
• Proficiency in Chinese & English to interact with project stakeholders in Taiwan
• Expertise with PowerPoint, and Keynote including templates, master slides, animation, graphics, text, and layout
• Facility with other software (e.g., Word and Excel, Photoshop, Canva or InDesign)
• Very desirable if experience in collaboration tools like confluence set up and update, JIRA and Sharepoint management.
• Very desirable if candidate has experience in Banking Technology organization

• Coordinate and support the sales team in achieving their sales targets for insurance policies and products.
• Support the sales team in preparing and processing insurance policies, quotes, and applications.
• Respond to inquiries about insurance coverage, policy details, claims, and related issues.
• Prepare and maintain accurate sales reports, records, and customer databases in compliance with relevant regulations and company policies.
• Communicate effectively with team to gather required information, answer inquiries, and provide exceptional customer service.
• Provide administrative support to the sales team by managing paperwork, filing, and documentation.

Requirement:

• GCE ‘N’ level & above.
• At least 2 years of admin experience in Insurance industry.
• Proficient with Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Production Support Analyst – Payments with 7+ years of production support experience and 3+ years of experience in SWIFT or Cash

Management background

Responsibilities

• Manage the incidents and crisis communication
• Crisis Management: Analyze the criticality of the malfunction and implement the appropriate incident management and communication actions
• Identify and coordinate key actors in order to restore the service. Lead crisis conference call
• Communicate and provide status updates on issues to business users, management team and other stakeholders.
• Provide production support
• Respond to the back office Business lines in case of a malfunction in the execution of a flow (internal failure or client failure) and keep them regularly informed in case of an incident.
• Take part in the Monitoring and repair of flows
• Perform daily routine check and monitoring global assets (Cash Management layers, SWIFT related components, message files and event logs).
• Ensure the operational end-to-end monitoring using the available tools and procedures.
• Identify gaps in the process with the expected nominal operation.
• Supervise the recurrent maintenance intervention.
• Update the monitoring procedures and incident management of the documentary database  procedures.
• Analyse and challenge existing support processes to achieve continuous improvement.
• Coordinate with the project teams and IT to conduct an end-to-end efficiency diagnosis of current business processes, identify the weak points, suggest improvements for the
• processes and get them approved.

Successful candidate might be required to work in shift and weekend rotation. An understanding that occasionally after hours’ response to problems will be required.

The following knowledge and experience are required:

• Ability to assimilate functional and technical architectures
• Technical appetence for manipulating files and conducting application configuration operations
• Analytical and information structuring skills
• Trouble shooting and problem solving
• Stress resistance: responsiveness and capacity to reprioritize your actions
• Ability to take initiative and make decisions
• Ability to collaborate (strong team player)
• Communication skills and client focus
• Bachelor's degree in IT

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan

Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set

out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You

acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Dinu Dinesh

EA Licence No: 11C5502

EAP Registration No: R22110286

• Assist the sales team with engineering support
• Create and provide quotations for the team
• Responsible for handling product sizing and selection

Requirements:

• Diploma in Engineering or equivalent
• At least 1 year of relevant working experience
• Proficient in Adobe Acrobat

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

· · Perform KYC due diligence on new banking clients across Asia Pacific region

· Min Bachelor Degree in Banking & Finance or any relevant areas

· Min 4 years of experience in KYC / CDD area handling Corporate banking portfolio

· 1 Year Contract – Extendable/ Convertible

· Basic Salary up to $ 6,000 / Raffles Place

Job Responsibilities:

· Reach out to customers to obtain KYC (Know Your Customer) information and documentation, maintaining a positive and helpful attitude throughout the process.

· Analyze and mitigate potential risks identified through screening during onboarding and ongoing monitoring. You'll also conduct ad-hoc screening as needed.

· Perform background checks, interview customers, and assess their business risk profile to identify potential AML concerns.

· Review and close out transaction monitoring alerts, effectively communicating with customers to address any suspicious activity.

· Participate in system and process improvement initiatives, ensuring efficiency and effectiveness of our AML processes.

· Actively manage relationships with internal stakeholders such as Compliance, Operations, and other AML teams, ensuring seamless collaboration and resolution of issues.

· Provide support for urgent requests, assist with ad-hoc projects, and contribute to a positive team environment.

· Perform quality control (QC) and quality assurance (QA) sampling checks to maintain high standards.

· Handle customer offboarding efficiently, including internal coordination and customer communication.

· Prepare data to track completion of tasks and generate insightful management reports.

Job Requirements:

Min Bachelor Degree in Banking & Finance or any related qualifications.

Min 4 years of experience in KYC / CDD area handling Corporate banking portfolio

Experience working in a start up environment is a plus!

Strong computer skills especially in Microsoft suite

Good communication skills and detailed personnel

Should you be keen, please send your cv to [email protected] or reach out to me at +65 8869 8708.

I regret to inform you that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Celine Lee

EA Licence No. 11C5502

Registration No. R1982802

Support Engineer will be responsible for support applications relative to Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats .

As a Support Engineer, you can look forward to:

Supporting card transactions for Visa, MC, AMEX, DISC.
Analyzing transaction failures and make recommendations to improve application reliability and quality, support processes, practices and procedures.
Making strong technical decisions and complete tasks & assignments under limited supervision.
Recognizing problems that need further investigations, seeking assistance when needed, and demonstrating initiative and self-motivation.
Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues.
Assisting the team in devising new support processes and ensure their implementation as per company policy.

Basic Qualifications for Consideration:

Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field.
Minimum 7 years experience working within Banking Payment industry domain, Cards, ATM & POS Terminal and transaction as a production support engineer.
Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes
Knowledge database concepts and MS Office.
Must have good communication (written and verbal) skills.
Experience leveraging monitoring tools (Splunk, DataDog, DynaTrace, New Relic, Catchpoint)
Prior Enterprise Java Application support experience
Some Enterprise Java Application Development experience.

Preferred Skills, Experience, and Education:
• Public Cloud (AWS, Azure) experience would be a plus to compliment the card industry experience
• Shell scripting, Putty, Oracle, SQL Server, MySQL

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Dinu Dinesh

EA Licence No: 11C5502

EAP Registration No: R22110286

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA document for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters 
• Lead case swarming and training sessions for frontline teams

• Desired candidate will be part of the Visa Operations Command Center - monitoring all critical production applications (Commercial and Money Movement Solutions) and resolve or manage the prompt resolution of all incidents.

• Support project schedules and changes which can include participation in UAT testing, creation of process and procedures, and assist with training specific to team.

• Review and approve new alert handling procedures and ensure they are written clearly and can be carried out by all analysts.

• Team player who can independently work towards the deadline of critical projects. This will include tasks such as knowledge transfer between teams, understanding and adhering to organization’s standard while assisting in project deliverables.

• Chair and actively drive critical/major incident resolution to meet group MTTR objectives.

• Document and communicate critical milestones/progress of ongoing incidents on a bridge call timely and accurately.

• Accurately and promptly assess/solicit the impact, take ownership, and drive incidents to resolution as dictated by the impact and severity of the problem.

• Responsible for the internal and external communication of issues to users, other internal support groups and the customers via pages, email or phone.

• Correlate critical alerts on monitoring platform with actual system outages.

• Follow documented operations processes and work with appropriate groups to administer and maintain these policies to ensure standard approach is adopted during escalation or when implementing system changes.

• Provide an Operations and Support perspective in the adoption of new technologies and the implementation of new software.

• Resolve incidents promptly without escalation.

• Constantly follow-up on all open incidents and problem tickets to meet group objectives.

• Work on multiple platforms including ticket queue, mailbox, alert console and phone calls.

• Provide routine L1 system administration on multiple server platforms (Windows, Unix/Linux).

• Propose process/procedure improvements to better the department and services provided.

• Offer effective/sound recommendations to address repetitive issues.

Work Hours: This position requires the candidate to work 12 hours shift work during the day (with a 2 weeks rotation). When scheduled, the staff would be required to work on weekends and public holidays.

 This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

The APAC Senior Tax Analyst is a core member of the ServiceNow Corporate Tax Team, with the primary responsibility of supporting the Tax Director - APAC in all external and internal tax reporting requirements for our legal entities in APAC region.  You must have the ability to operate independently in a fast-paced environment and to work closely and proactively with numerous functional teams across our organization. This position will be based in Singapore.

• Support tax compliance for ServiceNow entities in the APAC region. 
• Prepare work papers, coordinate with third party tax advisors to file corporate income returns and arrange for tax payments.
• Collaborate cross functionally with external statutory auditors and Financial Reporting Team to prepare or review tax disclosures in the statutory financial statements. 
• Prepare income tax provision for APAC entities for USGAAP and local GAAP purposes, including current and deferred tax, tax payable reconciliations, tax accounts roll-forward and return-to-provision true-up.
• Support transfer pricing such as intercompany transactions analysis and local transfer pricing documentation.
• Provide support for tax audits and tax controversy matters in the region.
• Assist in M&A and tax planning/ restructuring projects, including modelling related tax impacts.
• Identify opportunities for process improvements to streamline and automate tax-related procedures.
• Support internal control testing and maintain SOX documentation and processes.
• Build collaborative working relationships with Legal, Accounting, FP&A, and Corporate Development Teams.  Effective communication of tax considerations to business stakeholders.
• Research and evaluate tax impact of current and proposed tax legislation.
• Other ad hoc tax projects as needed.