Experience Requirements:

Minimum 3 years’ experience in designing and maintaining a system of at least 500 man-days (system development effort), with the relevant skill setsin programming and development framework, integration, database, job scheduling and automation, document and content management, workflow management, and reporting. Familiar with Batch & online application design concepts & should have experience in handing large volume of data.

Relevant skill sets:

1. Microsoft .NET version 4.5 and above

2. C# / VB.NET/ Java programming

3. Microsoft SQL Server

4. IBM DB2 Mainframe

5. IBM Message Broker

6. Ascential Datastage

7. TIBCO

8. FairIsaac Blaze Advisor

9. Dollar Universe

10. Adobe

11. COGNOS

12. I-Sprint UAM

13. FileNet

14. EFlow

15. Centera

Main Responsibilities / Tasks:

• Design, Develop required applications using Microsoft technologies.

• Manage the team to ensure productivity and ensure effective and quality outputs.

• Manage the welfare of the team members.

• Ensure smooth day to day operations of the team.

• Responsible for the planning of the weekly work plan to ensure efficient productivity.

• Responsible for achieving his/her weekly work plan (targets) through tracking and ensure team hits dateline set out for the team.

• Take up ownership and drive through all issues faced by the team, e.g. address issues escalated from team members to resolve them in a prompt manner.

• Escalate to Group Lead in a timely manner when issues or problems cannot be resolved.

• Ensure that team members follow the AM(Application Maintenance) processes and perform periodic reviews to ensure consistency.

• Actively observe and highlight to Group Lead areas for improvement in AM processes.

• Provide technical guidance or mentorship to fellow team members.

• Provide timely feedback to team members to assist and develop team members in technical and functional specialties.

• Ensure high team morale and efficient/professional work attitude.

• Manage the production application source codes, configuration files, database changes, related documentation, etc for all modules under their charge. Review and approve any changes to these documents before checking into central repository.

• Take up the role of Group Lead in his/her absence when appointed.

Job Description:As a Customer Support Specialist with an IT background at our F&B store, you will serve as the primary point of contact for addressing customer inquiries, technical issues, and providing assistance related to our digital platforms and services. Your role will involve delivering exceptional customer service experiences while leveraging your technical expertise to troubleshoot and resolve issues effectively. You will work closely with customers, internal teams, and external vendors to ensure seamless operation of our digital systems and enhance overall customer satisfaction.

Scope of Responsibilities:

1. Provide timely and professional support to customers via various channels, including phone, email, and in-person interactions, addressing inquiries related to our digital ordering platforms, website, mobile applications, and other IT systems.
2. Diagnose and troubleshoot technical issues reported by customers, utilizing your IT knowledge to identify root causes and implement solutions to restore functionality.
3. Guide customers through step-by-step instructions and provide technical assistance for using our digital platforms, placing orders, navigating menus, and resolving login or payment-related issues.
4. Escalate complex technical issues or unresolved customer concerns to appropriate internal teams or third-party vendors for further investigation and resolution.
5. Maintain accurate records of customer interactions, technical support requests, and resolutions in our CRM system or ticketing software.
6. Collaborate with cross-functional teams, including IT, operations, and marketing, to address recurring technical issues, implement system improvements, and enhance the overall customer experience.
7. Stay updated on product features, software updates, and industry trends related to digital technologies and customer support best practices.
8. Assist in the training and onboarding of new staff members or customers on the use of our digital platforms and IT systems.
9. Contribute to the development of knowledge base articles, FAQs, and self-help resources to empower customers with self-service options and minimize support inquiries.
10. Uphold company policies, service standards, and data security protocols to ensure the confidentiality, integrity, and availability of customer information and digital assets.

Responsibilities:

• Track project progress, monitor key performance indicators (KPIs), and generate reports on project status, milestones, and outcomes. This helps in evaluating project performance, identifying areas for improvement, and providing timely information to stakeholders.
• Maintain Project Status Registry for MSO projects and provide the necessary reporting to management including escalation
• Support the risk and issue management processes, ensuring potential risks and issues are identified, assessed, and mitigated throughout the project lifecycle. This includes developing risk management strategies, monitoring risk factors, and implementing contingency plans to minimize project disruptions.
• Establish effective communication channels with project stakeholders, including clients, internal teams, and executive leadership. This involves providing regular project updates, facilitating collaboration, and addressing stakeholder concerns to ensure alignment and transparency.
• Drive continuous improvement initiatives within the PMO and across projects by analyzing project data, identifying process bottlenecks, and implementing enhancements to increase project success rates and efficiency.
• Foster a collaborative and results-oriented culture within MSO, promoting professional growth and maintaining high standards of project management excellence.

Requirements / Qualifications

• Bachelors Degree in Engineering, Information Technology, Computer Science, Information Systems or related disciplines with at least 3-5 years of relevant PMO experience.
• Demonstrated experience in supporting PMs in managing and delivering systems in complex information exchange environments (in the health care industry would be an advantage).
• Demonstrated consistent program management skills, including ability to apply analytical and problem-solving skills, to effectively manage project status.
• Good communication, consultation, negotiation and advocacy skills and a proven ability to establish and cultivate relationships with a variety of key stakeholders.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Roles & Responsibilities

• Ensure safety and facility policies and procedures are observed and followed.
• Schedule frequent internal audits to ensure operations comply with all SOP’s, Quality policies, procedures, and test methods.
• Work with and provide support to the incoming material receiving team to maintain an excellent quality workflow.
• Manage the root cause and corrective action process, collaborating with operations to ensure effective and permanent corrective actions are implemented to address quality issues.
• Monitor internal and external Corrective Action Report status with root cause analysis.
• Provide solutions to unresolved quality problems and oversee the implementation of these solutions.
• Coordinate audits by external bodies, ensuring that the Company is well-prepared for the audits.
• Plan and execute internal audits according to procedures.
• Support QA Engineer/Executive for ISO document preparation.
• Master new measuring equipment using methods and train the team.
• Ensure all measuring equipment's calibration as per interval frequency and meet the standard requirements.
• Determine inspection critical points based on customer’s drawing & product spec for new projects.

Other Preferred Skills

• Well-versed in MS Office (Including Word, Excel, Outlook, PowerPoint).
• Proficient in collaborating effectively with cross-functional teammates.
• Positive attitude, ability to multitask.
• Capability to independently analyze and resolve quality issues
• Strong communication and interpersonal skills.
• Familiar with 8D and 5W problem solving methodology.
• Experience in data management or analysis

Experience, Qualification & Education Requirements

• Diploma/Bachelor's Degree in Quality Management/Engineering/Manufacturing or related field.
• Minimum of 2 years of experience in Quality Assurance & ISO System.
• Fluency in both English and Mandarin is essential for effective communication with business associates.

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

We regret that only short-listed candidates will be contacted for an interview.

Job Responsibilities:

Provide effective support and assistance to the Team Leader / Deputy Group Head in the daily operations of the Operations Control Group (OCG) mainly Account Services, Credit Limit Setup, Audit Confirmation & related Customer Services.

• Process transactions / requests in compliance with the Bank's Policy & Procedures, Head Office Rules in alignment with the local and related overseas laws and regulations. End-to-end understanding in terms of Controls associated with transaction / request processing must be robust.
• Observe the rules and regulations of the Compliance Manual of the Bank associated with the Anti-Money Laundering, KYC requirements, MAS regulations, etc.
• Participate actively with the Team Leader / Deputy Group Head in resolving operational issues, and manage change projects (including Business Analysis, support UAT planning & execution).
• Identify areas to improve the operational efficiencies (proactively contribute to Time & Cost Savings) and effectiveness (controls) of the Group, and propose and support the implementation of improvements of workflows & processes.
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc. and resolve issues including handling customer / stakeholder's complaints and escalating all issues promptly.
• Participate actively in the various Business Continuity Plan Drills which are held regularly by the Bank and the local regulatory authority.
• Cross-train other colleagues within Team OCG to ensure there is sufficient back-up to cover each process from time to time.

Job Requirements:

• Degree in Banking & Finance or equivalent.
• At least 3-5 years of Banking experience in Managing Customer Account Setup, including Maintenance, Offboarding & issuance of Audit Confirmation.
• Proficient in Microsoft Office with immediate Microsoft Excel skills.
• Possess critical thinking skills, and able to link diverse information to build a full picture and spot inconsistencies.
• Meticulous, attention to detail with a risk and control mindset.
• Good oral & written communication skills, strong inter-personal skills, and a strong customer service aptitude.
• Reliable team player, who is able to work with a diverse group of people.
• Keen and proactive learner.
• Effective time management skills, ability to work under pressure and meet cut-off times.

Job Responsibilities

• Process daily trade transactions in a timely and accurate manner within service level agreement
• Perform pre-processing review of customers’ submissions and conduct documentary checks
• Ensure that regulatory, bank’s policies, guidelines, control and compliance requirements are strictly adhered to
• Complete daily reconciliation activities and prepare reports to internal stakeholders and/or customers.
• Liaise with client on updating transaction statuses and support addressing transaction related queries.
• Contribute to various process improvements and other projects as allocated

Job Requirements

• Graduate, preferably in Banking & Finance.
• At least 1-3 years of trade operations experience
• Fresh graduates are also welcomed to apply
• Ability manage daily operations with strong risk awareness, analytical and problem-solving skills.
• Self-starter who can work effectively in a team setting.
• Good interpersonal skills, decisive in communications.
• Resilient and flexible in challenging circumstances.

Experience Requirements

Minimum 3 years’ experience in designing and maintaining a system of at least 500 man-days (system development effort), with the relevant skill setsin programming and development framework, integration, database, job scheduling and automation, document and content management, workflow management, and reporting. Familiar with Batch & online application design concepts & should have experience in handing large volume of data.

Relevant skill sets:

1. Microsoft .NET version 4.5 and above
2. C# / VB.NET/ Java programming
3. Microsoft SQL Server
4. IBM DB2 Mainframe
5. IBM Message Broker
6. Ascential Datastage
7. TIBCO
8. FairIsaac Blaze Advisor
9. Dollar Universe
10. Adobe
11. COGNOS
12. I-Sprint UAM
13. FileNet
14. EFlow
15. Centera

Main Responsibilities / Tasks:

• Manage the team to ensure productivity and ensure effective and quality outputs.
• Manage the welfare of the team members.
• Ensure smooth day to day operations of the team.
• Responsible for the planning of the weekly work plan to ensure efficient productivity.
• Responsible for achieving his/her weekly work plan (targets) through tracking and
• ensure team hits dateline set out for the team.
• Take up ownership and drive through all issues faced by the team, e.g. address issues
• escalated from team members to resolve them in a prompt manner.
• Escalate to Group Lead in a timely manner when issues or problems cannot be resolved.
• Ensure that team members follow the AM(Application Maintenance) processes and perform periodic reviews to ensure consistency.
• Actively observe and highlight to Group Lead areas for improvement in AM processes.
• Provide technical guidance or mentorship to fellow team members.
• Provide timely feedback to team members to assist and develop team members in
• technical and functional specialties.
• Ensure high team morale and efficient/professional work attitude.
• Manage the production application source codes, configuration files, database changes, related documentation, etc for all modules under their charge. Review and approve any changes to these documents before checking into central repository.
• Take up the role of Group Lead in his/her absence when appointed.

The Product Analyst (PA) role supports all day-to-day running of the trading desk, ensuring a detailed position summary is kept for the traders and for the matrix as a whole (if applicable) and that the traders' exposures are monitored. This may involve the consolidation of data for the trading matrix. 

The PA is also accountable for a broader range of activities on the desk, e.g. risk/ exposure of trades and ensuring exposure is properly documented and calculated in a consistent manner, the monitoring of futures that are near expiry (where applicable), and determining what to hedge (upon checking with traders).

The PA is expected to provide commentary on the daily profitability reports to explain P&L movements - this requires the PA to have a strong understanding of the P&L and other relevant market information related to the matrix. 

The PA provides all management information and decision support to the traders, e.g. creating reports and/or undertaking general trading, market, or other modeling and analysis on behalf of the traders.  In some cases, this may involve other activities such as rolling storage or internal projects such as supporting the setup of a new business and working with the MIS/ IT team.

Principal Duties and Responsibilities:

• Assist in applying advanced financial concepts and numerical methods to develop financial models and analytical tool
• Assist in implementation and maintenance of quantitative trading process
• Manage and analyse large, complex data sets using a variety of statistical tools and techniques
• Using the database, responsible in managing routine reports to the local management (daily/weekly/monthly) as well as regional office to provide clear and concise brand performance evaluation in order to drive business decisions and communicate clearly the outcomes/potential implications
• Keep abreast of developments in quantitative risk management

Requirements:

• Degrees in engineering, mathematics, finance or computing are highly desirable
• Working on projects across the financial analytics lifecycle including origination, maintenance and collections
• Knowledge in analytics and decision science theories including regression techniques, classification, time series forecasting, neural nets, segmentation, cluster analysis, etc.  Strong programming skills in VBA, Java and/or C++, SQL Server and knowledge of MS Excel are highly desirable
• Familiarity with technology and comfort in using it to find innovative and efficient solutions to analytical problems
• Good interpersonal and communication skills
• Good command of English, Mandarin and/or Cantonese
• Working experience in the financial services industry not necessary but preferable

Responsibilities

• Perform AML monitoring/review on Trade post-transaction files.
• Review/investigate Trade manual screening alerts and red flag escalated by trade processing team for potential sanction violations in accordance with SMBC policies.
• Ensure that review and investigation conclusions are adequately and properly documented for regulatory/audit level review.
• Coordinate and/or prepare the required management information reporting data as applicable
• Perform daily name screening alert clearance
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc and resolve issues including handling stakeholder’s complaints and escalating all issues to Group Head / Deputy Group Head promptly.
• Other tasks as assigned by Group Head / Team Lead
• Regular update of Procedures and Manuals to ensure the group operations is in accordance to SMBC policies, audit comments and in compliance to local as well as related overseas law and regulations
• Contribute in key initiatives and other ad hoc projects as needed

Requirements

• Bachelors degree
• Able to link diverse information to build a full picture and spot inconsistencies
• Possesses knowledge of MAS regulation on AML and Sanctions requirements including KYC, Screening
• Strong team player
• Good communications skills, hands on, independent and proactive in carrying out investigation on customers and/or transactions. Able to work with front office and back office

The Benefits

Annual Performance Review, Annual Training, Learning portal access to unlimited online training courses, Milestone celebrations, Gifts on special occasions, Flexible benefit plan, Weekly lunch reimbursement. Health Insurance for you, your spouse and children under top health insurance providers from day 1, Life insurance, Employee assistance program on mental health, Wellness and recreation benefit. Paid holiday and sick leave credits, Annual Team Outing, Quarterly Team Building Activities, Regular Face-to-face and virtual engagement activities, Rewards and recognition.

Job Overview

This role is open to fresh graduates and professionals with 1-2 years of experience! You will spend time training with other team members on Microsoft Dynamics 365 technologies and you will work on delivering Agile innovative solutions built on the Microsoft stack. 

Upon successful completion of the training program, you will have opportunities to work with global projects in the APAC region. A flexible attitude is a must. You may expect to be assigned to a flexible work shift or possible business travel opportunities outside Singapore.

Nature of the Role: Software Developer/Systems Developer

Scope of work: 

• Assist with application development, software maintenance and systems administration.
• Engagement in a project from initial concept through solution delivery
• Assist in documenting all related technical processes.
• Assist in completing pending or on-going tasks currently being handled by the technical department.
• Give new ideas and process to his/her assigned department.
• Performs related duties as assigned.
• Assist in configure D365 F&O Security roles and duties.
• Assist in data migration.

EMPLOYMENT TYPE: Full time, Permanent position

WORK SCHEDULE:  9 AM to 6 PM SGT

WORK LOCATION: Hybrid (Mix of work from home and onsite). Office address is at 150 Beach Road #21-07 Gateway West Group Singapore

The Benefits

Annual Performance Review, Annual Training, Learning portal access to unlimited online training courses, Milestone celebrations, Gifts on special occasions, Flexible benefit plan, Weekly lunch reimbursement. Health Insurance for you, your spouse and children under top health insurance providers from day 1, Life insurance, Employee assistance program on mental health, Wellness and recreation benefit. Paid holiday and sick leave credits, Annual Team Outing, Quarterly Team Building Activities, Regular Face-to-face and virtual engagement activities, Rewards and recognition.

Job Overview

This role is open to Finance/Accounting professionals and CPAs who would like to consider a career in the IT industry! You will spend time training with other team members on Microsoft Dynamics 365 technologies and how to become a Business Analyst in the IT Consulting industry.

As a Finance Business Analyst, you will work closely in the system development and implementation of the Microsoft Dynamics ERP system, that will be used by Hitachi's global clients. You will work closely with clients to gather requirements and understand their business processes. 

Upon completion of the training and shadowing, you will have opportunities to work with global projects in the APAC region. A flexible attitude is a must. You may expect to be assigned to a flexible work shift or possible business travel opportunities outside Singapore.

The key responsibilities will include:

1. Ability to understand, communicate, interpret client business processes and requirements.
2. Document requirements into a business requirements document.
3. Configure Dynamics ERP Finance modules – GL, Bank, AR, AP
4. Completed Accounting or Finance courses, CPA is required.
5. Strong communication skills
6. Exposure to at least one accounting system such as MYOB, Quickbooks
7. Knowledge of all Microsoft Office Programs
8. Knowledge of fundamental accounting procedures (receivables, payables, finance)

EMPLOYMENT TYPE: Full time, permanent position

WORK SCHEDULE:  9 AM to 6 PM SGT

WORK LOCATION: Hybrid (Mix of work from home and onsite). Office address is at 150 Beach Road #21-07 Gateway West Group Singapore

Job Description

The Benefits

Annual Performance Review, Annual Training, Learning portal access to unlimited online training courses, Milestone celebrations, Gifts on special occasions, Flexible benefit plan, Weekly lunch reimbursement, Health Insurance for you, your spouse and children under top health insurance providers from day 1, Life insurance, Employee assistance program on mental health, Wellness and recreation benefit, Paid holiday and sick leave credits, Annual Team Outing, Quarterly Team Building Activities, Regular Face-to-face and virtual engagement activities, Rewards and recognition

Job Overview

This role is open to Business and Engineering fresh graduates and Supply Chain professionals who would like to consider a career in the IT industry! You will spend time training with other team members on Microsoft Dynamics 365 technologies and how to become a Business Analyst in the IT Consulting industry.

As a Supply Chain Business Analyst, you will work closely in the system development and implementation of the Microsoft Dynamics ERP system, that will be used by Hitachi's global clients. You will work closely with clients to gather requirements and understand their business processes.

Upon completion of the training and shadowing, you will have opportunities to work with global projects in the APAC region. A flexible attitude is a must. You may expect to be assigned to a flexible work shift or possible business travel opportunities outside Singapore.

The key responsibilities will include:

1. Understand, communicate, interpret client business processes and requirements.
2. Document requirements into a business requirements document.
3. Configure Dynamics ERP Supply Chain modules – Customer Service, Field Service, Remote Assist.
4. Strong communication skills
5. Knowledge of all Microsoft Office Programs
6. Knowledge of fundamental business operations or procedures (inventory management, procurement, sales)

EMPLOYMENT TYPE: Full time, Permanent position

WORK SCHEDULE:  9 AM to 6 PM SGT

WORK LOCATION: Hybrid (Mix of work from home and onsite). Office address is at 150 Beach Road #21-07 Gateway West Group Singapore

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide technical services include writing scripts, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support for weekend and public holiday on an as needed basis

At its core, Visa is a payments network that connects consumers and merchants with financial institutions.  At the heart of our brand promise is VisaNet, of which the main components are authorization, clearing and settlement and dispute resolution systems.  Payment Products Development (PPD) is the Visa technology organization with responsibility for maintaining and enhancing VisaNet to meet current and future market needs.  We develop and manage end-to-end technology solutions that deliver reliable, scalable, and secure financial transaction processing services to Visa’s clients.

This position, based in Singapore, will lead projects in PPD, ensuring the delivery of regional and global solutions, as driven by the business.  The position works with technical staff, business partners and senior management across organizational boundaries to obtain resources, schedule work activities and coordinate all areas to successfully complete project deliverables.

Responsibilities

• Work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce Project Charters and other documentation needed for funding approvals
• Plan and coordinate delivery of small-scale projects that span multiple organizations
• Set clear expectations with business partners to provide transparency into project initiation activities, and manage day-to-day interaction during project execution and delivery
• Perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
• Proactively identify, manage, and mitigate project risks and find ways to accomplish project goals in the context of dynamic business/technical environments
• Provide customer service and communicate project status (timelines, progress, and challenges) to technology and business stakeholders regularly
• Achieve project goals by engaging effectively with stakeholders, including enterprise architects and strategists, technical subject matter experts, business partners, Visa senior management, technology vendors, and financial institutions and strategic partners, as needed
• Manage project budgets effectively by ensuring forecasts and actual charges are in line with approved bids and project costs are effectively controlled
• Anticipate change and identify ways to overcome challenges and constraints to keep project activities on schedule to meet or exceed business partner expectations
• Take initiative to exhaust all avenues to resolve issues/problems before involving management escalation
• Ensure project is in compliance with Visa's Project Management Methodology and Key Controls
• Keep project status updated in project management tools and maintain good records (e.g., project financials, schedule, issues, risks, change control decisions)
• As a global organization, there may be a need to attend calls/meetings after/before standard office hours during the week

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

JOB PURPOSE:

The Marketing Price Support Representative (MPSR) is responsible for coordinating and supporting all activities involved in obtaining and maintaining preferred supplier pricing for specific customer opportunities.

MPSR only support suppliers with Information System setup for pricing and debits establishment.

They work directly with the Supplier and Product Marketing team for the following processes:

1. to process pricing requests (Locals)
2. to convert Locals to pricing contracts (ship & debits or SSD)
3. to maintain validity of established ship & debits (SSD)

Core Responsibilities:

• To qualify local requests ensuring they meet the Product Marketing established Service Level Agreement and suppliers require information while filtering out requests that already have valid debit pricing in place.
• To prepare and submit locals to suppliers with supplier’s information system or supplier’s portal.
• To convert local requests to debits upon notification by Product Marketing and update internal systems (Associate Meet Comp) with the appropriate evident of supplier debits agreement.
• To proactively follow up with suppliers to secure pricing responses and communicate them to Product Marketing.
• To maintain validity of all established ship & debits.

CREDENTIALS:

QUALIFICATIONS

Local Diploma holders of any discipline preferably from an Electronics faculty.

EXPERIENCE

Operating knowledge of Microsoft Office (Excel, Word & Outlook) and ability to navigate web based systems.

Job Description:

Job Objectives

As Flight Training Operations Specialist - Training Support & Delivery, you will be responsible for providing day-to-day operational and administrative support to the flight crew training courses conducted by AATC whilst ensuring the highest quality of flight training and satisfaction is delivered to Airbus customers.

Primary Responsibilities

• Act as the primary focal point for internal/external customers and their trainees from start to end of their training in AATC.
• Check and ensure trainees fulfil all necessary flight experience and prerequisites during the registration process. 
• Check and ensure all regulatory approvals are attained before training commencement. 
• Prepare grade sheets, course materials and other relevant training paperwork for Training department.
• Perform trainee registration using Company tools and in accordance with Company procedures.
• Conduct welcome briefings for trainees on the first day of their training.
• Monitor completion status of trainees attending remote learning courses.
• Provide regular updates to customers’ training department on trainees’ progress when courses are ongoing.
• Liaise with Training department and instructors on the completion of training records when courses are ongoing and/or completed.
• Collaborate with other internal departments (Planning, Training, Maintenance, Quality, Customer Experience and Commercial Sales) on operational matters during training execution.
• Manage any training disruptions or unscheduled changes to training course programmes with internal departments and customers.
• Prepare course certificates, licensing paperwork and organise training records for customers in accordance with Company procedures upon customers’ completion of training.
• Manage test notifications, process and submit flight crew licensing paperwork to Civil Aviation Authorities on behalf of Training department and/or customers.
• Perform archiving of trainee folders in accordance with Company procedures.

Secondary Responsibilities

• Participate and contribute to Training Operations improvement projects under guidance of Training Operations Director
• Collaborate with other departments to deliver exceptional customer experience, such as birthday celebrations for trainees and welcome ceremonies for new airline customers.
• Assist in any ad-hoc operational duties assigned by the Training Operations Director

Requirements

• Strong organisational skills with attention to detail
• Strong interpersonal and communication skills
• Adaptable team player and able to work in a fast-paced environment
• Ability to work in a multicultural / multinational setting
• Min. Diploma in aviation/aerospace/aeronautical fields with 2-3 year working experience
• Proficient in Microsoft Office / Google Workspace
• Understanding of CAAS and/or EASA flight crew licensing regulations will be advantageous

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

• Provide first level customer support and services

• Follow up enquiries or problems reported by customer and ensure prompt response and effective resolution

• Bridge between technical team and customers to communicate problems and solutions

• Perform daily & weekly operational processes on case logging, data handling and reporting

• Support the operations and activities of the sales and marketing team

• Provide training to the new customers if needed

• Attend roadshows and events if needed

• Other administrative duties assigned by superior

Job Requirements:

• Diploma or equivalent in any discipline

• Minimum 1year working experience in a customer services environment

• Good interpersonal and communication skills

• Good attitude and responsibilities to jobs and assignments

• Good team player who is able to work under pressure in a fast-pace environment

Job Description:

• Provide first level customer support and services
• Follow up enquiries or problems reported by customer and ensure prompt response and effective resolution
• Perform day to day Basic AR/ AP activities such as issuing Invoices/Credit Notes/Receipts/ Payments
• Follow Up payments on outstanding invoices
• Perform general administrative duties such as data entry and filings
• Perform daily and weekly operational processes on case logging.
• Support the operations and activities of the sales and marketing team
• Provide training to the new customers if needed
• Attend roadshows and events if needed
• Perform any other ad hoc duties as and when assigned.

Job Requirements:

• Diploma or equivalent in any discipline
• Minimum 1year working experience in a customer services environment
• Good interpersonal and communication skills
• Good attitude and responsibilities to jobs and assignments
• Good team player who is able to work under pressure in a fast-paced environment

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

What gets measured, gets managed.” The Business Analyst is responsible for gathering and understanding business requirements, collating and preparing data, performing analyses, extracting insights, and making recommendations to assist the company in developing meaningful business solutions and operational improvements. The position is also expected to monitor progress to agreed measurables and within set organizational procedures.

The ideal candidate can work on multiple initiatives simultaneously and translate data into digestible and actionable insights that improve our businesses.

You are also required to perform these job functions:

• Work on the analytics projects across operation performance, HR and finance etc at group level
• Work with operations & stakeholders across different regions, countries, and cultures to streamline data collection, transformation for reporting and analysis enabling better and faster decision making for C-Suite
• Conduct statistical analysis for better insights extraction.
• Provide data analytics support for operation whenever needed.
• Work with IT and data engineering team to set up proper backend for data storage and ETL.
• Proactively come up with new initiatives to improve the process & efficiency and optimize the existing practice.
• Educate internal/external users appropriate use of analytics and business intelligence
• Occasional travel may be required.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Bachelor’s Degree or higher. Major in mathematics, statistics, business, marketing, analytics related are preferred.
• Strong interest in working with data/database/big data for business problem-solving.
• Proficient in BI tools such as Tableau and Power BI; knowledge/experience in SQL/Python/R is a plus.
• Able to navigate through large, messy and complex data to extract business insight to help solve business problems.
• Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing data solution for resolution.
• Strong analytical thinking, problem solving, strategic thinking, and presentation & communication skills in front of leadership and stakeholders, outstanding organizational and time management skills to handle complex tasks efficiently, excellent stakeholder management ability, able to thrive in an agile, dynamic and collaborative environment.
• Able to work independently and under pressure, and to influence others without having direct authority.
• Eager to learn, an initiative `taker, problem-solver and team player.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX

• Relevant experience in a Financial Institution for IFRS9 Calculation and Reporting, Stress testing and simulations.
• Knowledge in Credit Risk RWA, Market Risk and Operational Risk would be good to have.
• Good understanding of core banking and treasury products and data requirement for management accounting or regulatory reporting
• Good understanding in SDLC phases
• Capability in requirement analysis and functional design skills
• Capability of self-learning and a quick learner
• Be adaptable, flexible and be able to thrive in a challenging, fast-paced of a growing organization / environment
• Experience with project management best practices/ methodologies/ project lifecycle
• Ability to develop and maintain productive working relationships with colleagues in distributed global locations
• Strong knowledge on MS SQL developer and should be able to write sql queries

The APAC Senior Tax Analyst is a core member of the ServiceNow Corporate Tax Team, with the primary responsibility of supporting the Tax Director - APAC in all external and internal tax reporting requirements for our legal entities in APAC region.  You must have the ability to operate independently in a fast-paced environment and to work closely and proactively with numerous functional teams across our organization. This position will be based in Singapore.

• Support tax compliance for ServiceNow entities in the APAC region.  Prepare workpapers, coordinate with third party tax advisors to file corporate income returns and arrange for tax payments.
• Collaborate cross functionally with external statutory auditors and Financial Reporting Team to prepare or review tax disclosures in the statutory financial statements. 
• Prepare income tax provision for APAC entities for USGAAP and local GAAP purposes, including current and deferred tax, tax payable reconciliations, tax accounts roll-forward and return-to-provision true-up.
• Support transfer pricing such as intercompany transactions analysis and local transfer pricing documentation.
• Provide support for tax audits and tax controversy matters in the region.
• Assist in M&A and tax planning/ restructuring projects, including modelling related tax impacts.
• Identify opportunities for process improvements to streamline and automate tax-related procedures.
• Support internal control testing and maintain SOX documentation and processes.
• Build collaborative working relationships with Legal, Accounting, FP&A, and Corporate Development Teams.  Effective communication of tax considerations to business stakeholders.
• Research and evaluate tax impact of current and proposed tax legislation.
• Other ad hoc tax projects as needed.

Team Summary

Cybersource, a Visa company, is a global leader in eCommerce payment management. Cybersource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, Cybersource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems.

The Tech Support Analyst team is a global Level 2 Client Services function within Cybersource. It carries responsibility for investigating and solving Cybersource product queries submitted by the client (Direct/Channel Reseller, the global Level 1 team, and other internal stakeholders). The role liaises regularly with numerous departments internally example: Account Management, Pre-Sales, Technical Account Manager, Back-Office teams to name a few.

What an Associate, Tech Support Analyst does at Visa:

The Tech Support Analyst team is a Tier 2 Client Services team tasked with supporting and assisting online and point of sale merchants, acquiring banks and partners using all Cybersource Enterprise products and services. The candidate will be responsible for providing web support, direct phone, and email to our clients. These will include assisting new and existing clients with setup of Cybersource’s digital/online payment services, educating client on the use of our enterprise business center, reports and continuing to resolve any hurdle the client might face during the interaction with the Support Analyst.

The candidate will work with other teams inside and outside the Client Service organization, provide product training, and interface with customers on a regular basis. Work streams covered by this role are scheduled, proactive & reactive in nature making this one of the most varied & flexible roles within the company. The role carries implicit leadership principle, so whilst there is no management of staff, the candidate will be required to work independently, flag concern, display accurate interpretation and response as a world class client services organization.

In this role, you are expected to:

• Accurately Interpret and response client queries on Cybersource Product and services
• Troubleshoot, replicate, and escalate product and services concern with Level 3 teams
• Using processing driven methodology
• Provide excellence client service standard
• Enter pertinent case data into CRM to track progress
• Liaise with appropriate internal teams and external parties to resolve outstanding client issues with Cybersource’s products and services
• Maintain expert knowledge of Cybersource products and services through training and self-study
• Own and maintain internal process documentation and Knowledge Base articles
• Configure internal systems to enable effective processing for clients using our services
• Offer knowledge sharing and internal support to local / global team

Why this is important to Visa?

The Level 2 function within Cybersource is a crucial client facing role in ensuring that various stakeholders are aware of challenges faced by the front-line teams and how these relate our products and requirements within an ever-changing landscape.

The function serves to display the wealth of product knowledge to our clients and our understanding on how we can help support their businesses.

Projects you will be a part of:

This role will involve process improvement and ad-hoc project assigned by the management team. The goals of these project are to improve and enhance service level targets.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Summary:

If you are a self-motivated and independent UAT Analyst/Tester and aspiring to become Business Analyst, this role is for you within the banking domain.

Mandatory Skill-set:

• Degree in Finance, Accounting, Business Administration, Computer Science or equivalent;
• 1-3 years of experience in Banking Industry/Financial Industry;
• Proficient in Microsoft office suite of applications (especially Excel and PowerPoint);
• Experience in conducting testing or User Acceptance Testing (UAT), logging errors and documenting test scripts, results and findings;
• Maintain strong analytical, problem-solving, and communicating skills;
• Good interpersonal skills and a strong team player.

Desired Skill-set:

• Experience on Trade finance is a plus.

Responsibilities:

• Assist in Business Requirement preparation/Function Specification review activities;
• Assist/Participate in overall UAT management;
• Preparation of test scripts and writing SQLs based on mapping specifications;
• Report & monitor test progress & defects and document testing results / reports;
• Supervise change management by tracking, managing and escalating issues.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

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