• Singaporean and PR only due to the nature of the role
• Required skill: Experience in Workday
• Work directly with the client on Change Requests, gathering requirements to analyze, design and/or implement technology best practice business changes to technology with business strategy and goals.
• Understand and apply Workday and Accenture methodologies.
• Conduct or support working sessions with clients to gather, understand, and analyze business requirements.
• Create functional designs, process designs (including scenario design, flow mapping).
• Demonstrate design options and functionality using prototyping.
• Stay on top of new innovations provided by Workday for applications at our clients.
• Configuration of designs, demonstrate to client and validate.
• Contribute to design of integrations to/from other systems.
• Support testing, fixing of errors

Regards,

Lini

Recruitment Consultant

R22108463

Responsible to provide operational support to distribution channel(s) to ensure smooth execution of the sales process

Responsibilities:

1. Managing and review all 3rdparty Tie-up & Leads Generation activities.

• Review 3rd Party Tie-up & Leads Generation Business Proposal submitted by organizing leaders.
• To conduct due diligence check for all 3rd party tie-up.

2. Conduct monitoring on introducer sales and marketing activities

· To utilise platform to conduct social media monitoring on introducers and districts sales and marketing activities.

· To identify any unapproved marketing materials and escalate for further follow up.

3. Reviewing of collaterals and marketing materials

· Ensure that the marketing materials are in accordance to the Company’s checklist and requirement.

· To work with other internal stakeholders to conduct review of marketing materials and ensure review completed within the TAT.

· To issue approval code once all internal stakeholders’ queries has been completed.

4. Managing and support engaging of Appointment Setting Officer and matters pertaining to CPF Medisave Liabilities

· Review application and sent for screening before seeking approval on the engagement of Appointment Setting Officers.

· Liaise with IT for request of new logger / Spidergate enable phone / retrieval account.

· Maintain register for audit purposes.

· Liaise with CPF Board, provide in-force listing on monthly basis for computation of Medisave Liabilities

• Review defaulter list provided by CPF Board, prepare letters and communicate to location sales teams to follow up
• Liaise with Finance Department for deduction of Medisave Liabilities

5. Managing and Support Application for Span of Control Deviation for Tied Distribution

• Review application received, sent for screening to ensure meeting the requirement before seeking approval
• Conduct annual assessment on SOC Deviation to ensure that they continue to adhere to the prescribed standards of deviation.

6. Ad-hoc Tasks

To assist in any other ad-hoc projects that requires Department’s involvement

Requirements:

• Education – Tertiary education
• Experience – At least 2 to 5 years of experience in life insurance industry
• Familiar with MAS’ Financial Advisers Act (FAA), relevant notices, regulations, and guidelines; LIA Guidelines, Product Knowledge and Company’s procedures and process will be an added advantage.
• Communication skills, Problem Solving skills, Influencing skills, Strategic Thinking, Coaching, Presentation skills and Facilitation skills.
• Proficient in Microsoft Application (E.g. Excel-Vlookup)

About Spartan Group

The Spartan Group was founded by a team of former investment bankers from Goldman Sachs. Our team has combined experience of over 30 years at GS, and several decades of early stage tech entrepreneurship and investment experience. Our network is extensive and spans the Web3, tech, finance, and corporate sectors globally.

The Spartan Group has a global presence across the Web3 space:

• Fundraising and investor relations
• Mergers & Acquisitions
• Liquid hedge fund strategies
• Venture investing
• Corporate consulting and market entry

Role & Responsibilities

The Spartan Group was built around a culture of hard-driving collaborative work. Our culture and values are deeply ingrained, and our prospective candidate must share these.

We work with top tier Web3 companies and projects in a constantly changing market. We need a team member who is flexible, likes new challenges, enjoys working in a fast-paced environment, takes initiative and is willing to put in the hours required to achieve personal and professional development results.

Your role as an Analyst in our Advisory team will include:

• Support the team in origination, structuring & execution efforts across M&A, token and equity transactions
• Assist with the preparation of presentation materials, including information memorandums, management presentations, marketing materials & pitchbooks
• Assist with the construction of detailed financial models to evaluate company performance and analyze the impact of different capital / transaction structures
• Assist with the review & design of token economics concepts, token models & whitepapers
• Assist with the evaluating & analyzing new business opportunities and selection of new mandates
• Client coverage & process management including strategic analysis, due diligence & business / thematic research

Qualifications

• Previous experience in investment banking (M&A, capital raising) is preferred but not required
• Keen interest in (but necessarily working experience in) blockchain/Web3
• Strong analytical skills and attention to detail
• Ability to multi-task and juggle competing deadlines
• Strong written and verbal communication skills
• Track record of taking on new challenges and succeeding

• Provide support to create technology roadmap to meet program objectives, work closely with Head Office, regional business sponsors and IT stakeholders

• Provide support to set up IT workstream for Wholesale Banking, Private Wealth Banking products and services such as Loan, Deposits, Treasury, Securities Custody and Execution

• Support program feasibility study, pros & cons of solutioning options to meet the program timelines and seek consensus from stakeholders.

• Liaise on defining of business & system requirement plan such as scope definition, schedule, resource allocation, budgeting, implementation plan and quality assurance processes

• Review the application architecture and infrastructure designs

• Work with wider stakeholders to explore technical solutions to achieve business objectives and requirements.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives, always looking for standardization opportunities. Develop understanding of various banking systems such as at Japan Head Office, regional and country local systems to provide solutions for specific project and lead such initiatives.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives and focusing on standardization opportunities.

• Support the establishing and implementing of project management practices, templates, policies, tools to expand and mature the Program and Project Management capabilities of the IT APAC organization.

• Participate in key regional meetings and provide updates and align for programs and projects.

• Support program risk assessment to mitigate potential issues and track status and progress.

• Bachelor's degree in Computer Science or Information Technology

• Knowledge of banking domain such as Wholesale banking Private Wealth banking products and services such as Loan, Deposits, Treasury and Securities Custody & Execution platform

• Possess technology delivery capability, solution design with project governance framework

• Experience in program feasibility studies, pros & cons for solutioning options, cost-benefit analysis, building consensus amongst stakeholders

• Excellent communication, presentation and interpersonal skills

• Provide support to create technology roadmap to meet program objectives, work closely with Head Office, regional business sponsors and IT stakeholders

• Provide support to set up IT workstream for Wholesale Banking, Private Wealth Banking products and services such as Loan, Deposits, Treasury, Securities Custody and Execution

• Support program feasibility study, pros & cons of solutioning options to meet the program timelines and seek consensus from stakeholders.

• Liaise on defining of business & system requirement plan such as scope definition, schedule, resource allocation, budgeting, implementation plan and quality assurance processes

• Review the application architecture and infrastructure designs

• Work with wider stakeholders to explore technical solutions to achieve business objectives and requirements.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives, always looking for standardization opportunities. Develop understanding of various banking systems such as at Japan Head Office, regional and country local systems to provide solutions for specific project and lead such initiatives.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives and focusing on standardization opportunities.

• Support the establishing and implementing of project management practices, templates, policies, tools to expand and mature the Program and Project Management capabilities of the IT APAC organization.

• Participate in key regional meetings and provide updates and align for programs and projects.

• Support program risk assessment to mitigate potential issues and track status and progress.

• Bachelor's degree in Computer Science or Information Technology

• Knowledge of banking domain such as Wholesale banking Private Wealth banking products and services such as Loan, Deposits, Treasury and Securities Custody & Execution platform

• Possess technology delivery capability, solution design with project governance framework

• Experience in program feasibility studies, pros & cons for solutioning options, cost-benefit analysis, building consensus amongst stakeholders

• Excellent communication, presentation and interpersonal skills

• Provide support to create technology roadmap to meet program objectives, work closely with Head Office, regional business sponsors and IT stakeholders

• Provide support to set up IT workstream for Wholesale Banking, Private Wealth Banking products and services such as Loan, Deposits, Treasury, Securities Custody and Execution

• Support program feasibility study, pros & cons of solutioning options to meet the program timelines and seek consensus from stakeholders.

• Liaise on defining of business & system requirement plan such as scope definition, schedule, resource allocation, budgeting, implementation plan and quality assurance processes

• Review the application architecture and infrastructure designs

• Work with wider stakeholders to explore technical solutions to achieve business objectives and requirements.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives, always looking for standardization opportunities. Develop understanding of various banking systems such as at Japan Head Office, regional and country local systems to provide solutions for specific project and lead such initiatives.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives and focusing on standardization opportunities.

• Support the establishing and implementing of project management practices, templates, policies, tools to expand and mature the Program and Project Management capabilities of the IT APAC organization.

• Participate in key regional meetings and provide updates and align for programs and projects.

• Support program risk assessment to mitigate potential issues and track status and progress.

• Bachelor's degree in Computer Science or Information Technology

• Knowledge of banking domain such as Wholesale banking Private Wealth banking products and services such as Loan, Deposits, Treasury and Securities Custody & Execution platform

• Possess technology delivery capability, solution design with project governance framework

• Experience in program feasibility studies, pros & cons for solutioning options, cost-benefit analysis, building consensus amongst stakeholders

• Excellent communication, presentation and interpersonal skills

Role: Workday Business Analyst

• Required skill: Experience in Workday
• Work directly with the client on Change Requests, gathering requirements to analyze, design and/or implement technology best practice business changes to technology with business strategy and goals.
• Understand and apply Workday and Accenture methodologies.
• Conduct or support working sessions with clients to gather, understand, and analyze business requirements.
• Create functional designs, process designs (including scenario design, flow mapping).
• Demonstrate design options and functionality using prototyping.
• Stay on top of new innovations provided by Workday for applications at our clients.
• Configuration of designs, demonstrate to client and validate.
• Contribute to design of integrations to/from other systems.
• Support testing, fixing of errors.

If you are keen to explore the above role, please send across your updated resume to [email protected] and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

• Desktop support such as password resets, printer configurations, break/fix instructions, support routing and escalation to L2 support in end-user environment.

Requirements:

• Diploma in Computer Science or equivalent
• At least 2 years of experience in troubleshooting Windows 7 & above

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Context of the role:

Reporting to the Support Director, the Support Manager is responsible for executing day-to-day onboarding and

support of clients.

Key Responsibilities:

Define Company Procedures

- Own the support and incident management procedures in line with industry standards (ITIL etc)

Onboard Customers

- Complete the onboarding journey including, education, training, technical set-up, invoicing setup, etc

- Provide white glove support during key phases after Go Live to ensure a high customer experience.

- Working with the sales team, continually adapt and improve the onboarding process to maximise

customer satisfaction.

Operate the Support Desk

- Implement and oversee a 24*7 global support desk and team to resolve client issues.

- Support application troubleshooting and liaise with 3rd party solution development and hosting

providers to resolve issues.

- Collect client input on access and usage of platform features and issues to pre-empt issues and steer

development team.

- Work with your team to allocate shifts to meet SLAs

- Work with product teams to review upcoming changes and assess customer impact.

Own SLAs Customer Satisfaction

- Measure and track support SLAs and customer satisfaction

- Be empowered to drive change throughout the organisation to achieve defined goals.

Job requirements

- Minimum of 3 years in technology/software service management managing a team

- Strong technical skills (Java, Sprint, React, Azure, SQL Server)

- Individual with strong problem-solving skills and excellent customer service

- Proven ownership of processes and team management to meet SLAs

- Hands-on experience in technical support and incident management with any certifications a plus (eg

ITIL)

- An individual that has strong written and verbal communications

- A strong work ethic and ability to navigate and thrive in fast-changing environment.

- Preferably knowledge of healthcare operations

- Preferably someone that has 2 years of experience within a start-up environment.

- Preferably an individual that has some programming experience

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, Prime Brokerage Client Service Analyst - Hybrid (Internal Job Title: Securities & Derivatives Analyst) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Main point of contact for client/administrator operational queries
• Trade handling across equity and fixed income PB, including trade capture, trade kick-outs, broker mapping and connectivity issue resolution with clients/administrators
• Management of client trade activity, liaising with settlements and clients to resolve any issues
• Management of client cash activity, authorisations, reporting and query resolution
• Driving initiatives to reduce Manual Touch Points (MTP’s) for local and global team.
• Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks

As a successful candidate, you’d ideally have the following skills and exposure:

• Operational Expertise: demonstrate considerable understanding of key operational functions such as Settlements, Reconciliations, Trade Support, Treasury and Corporate Actions
• Strong, influential communicator who is articulate and concise
• Strong risk management and control mindset
• Provides evaluative judgement based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
• Self-reliant, good problem solver, results orientated.
• Ability to establish and build trust with professionals throughout the business.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Description

The Securities & Derivative Analyst 1 is an entry level position responsible for

providing operations support services for trades reconciliation/settlement and share transfer related process. The overall objective of this role is to assist in the clearance, settlement and investigation of client securities transactions.


Responsibilities:

• Provide back office functions support such as Trade Settlement, Shares Transfer / Scrip Conversion, and Equity Linked Notes settlement.
• Perform internal Bank Accounts reconciliation.
• Perform investigation for daily and monthly positions holdings reconciliation.
• Perform daily check for trade settlement related reports.
• Timely handling of transactions, meeting and exceeding the Service expectation with internal and external clients.
• Deals with most problems independently and has some latitude to resolve complex problems.
• Uses professional judgment, discretion, and business expertise to resolve varied and complex issues that have notable impact on the business.
• Participating in Risk & Control functions such as Continuity of Business and etc.
• Coordinate transaction processing issues to the appropriate department and collaborate on a solution
• Monitor work progression ensuring completion of assignments by requested due date
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Provide Ops support during Singapore Public Holiday.
• Ad-hoc duties as and when needed.

Qualifications:

• Knowledge and experience of Trade settlements, Equity Linked Notes, Shares Transfer / Scrip Conversions for Equities will be added advantage.
• Fundamental understanding of Wealth/Investment products, accounting and regulatory policies
• Proven ability to perform various concurrent activities/projects in a high-risk environment
• The incumbent should be a dynamic, positive and resourceful individual.
• Demonstrated problem-solving and decision-making skills
• Excellent written and verbal communication skills are essential.
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Responsible, organized and able to multitask
• Good team player
• Consistently demonstrates clear and concise written and verbal communication skills
• Proven organization and time management skills
• Proficient in Microsoft Office

Education:

• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting or Finance

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Establish and proactively maintain a strong professional relationship with key decision makers and influencers within assigned accounts
• Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison
• Qualify opportunities with assistance of inbound team / specialists
• Manage relationships and utilize technical support to assist in Sales
• Follow up in a timely manner on quotations for the assigned customer base
• Actively utilize CRM to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
• Actively participate in regular pipeline reviews, ensuring all CRM records are up to date and critical success factors are identified for key opportunities
• Achieve sales goals by converting and penetrating accounts

Requirements:

• Min Diploma/Degree
• Min 3-5 years of Sales Support experience
• Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
• Ability to write routine reports and correspondence

Interested & qualified applicants, please forward your latest profile to [email protected]

Our Client is a leading leader in the communications and cyber security sector. They are looking for talents to be a part of their growing team!

Job Description

• Oversee the team including managing of staff administrative matters such as staff's attendance, discipline and arranging of covering staff
• Point of contact for all functions including managing of staff related matters escalated by functions’ heads
• Manage gift declaration and disposal
• Disposal arrangement
• Cost Recovery
• VIP Support Management
• Other administrative support
• Coordinate catering services for VIP and staff
• Manage visitors, rooms and facilities booking for venues
• Event support
• All other administrative support
• Any other ad-hoc duties as assigned

Job Requirement

• Min diploma in any discipline with relevant 5 years of supervisory experience
• Meticulous with details, good communication and interpersonal skills
• Prior relevant experience in procurement or in the job scope would be an advantage
• Able to work in a fast pace and challenging environment
• Able to start immediately or within short notice

Working Days / Hours

• Mon-Fri, 8.30am – 6pm (1hr lunch break)
• City Hall MRT

Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

about the company

A stable and mid-sized European bank with a global presence that offers corporate banking and structured financing solutions. With a growth strategy, the bank has an approved headcount approved in its Credit Risk team for Structured Finance and General Corporates portfolio.

about the job

• Implements strategies and protocols aimed at effectively managing credit risks
• Contributes to the determination of risk ratings and limits by examining credit portfolios, applications, and transactions
• Provides unbiased assessments of new loan proposals and requested changes
• Monitors and supervises risks associated with designated loan portfolios through ongoing reviews, news monitoring, and internal assessments
• Demonstrates comprehensive understanding of credit analysis methodologies and regulatory frameworks
• Functions independently with limited supervision
• Skilled in communication and influencing, capable of excelling in dynamic work environments
• Demonstrates strong analytical capabilities, critical thinking prowess, and meticulous attention to detail

about the manager/team

Reporting to the Head of Credit Risk, you’ll be part of a dynamic team with good teamwork and working culture.

skills and experience

• Degree holder in Accounting, Business, Banking & Finance and Economics
• At least 2-4 years of experience in credit risk functions in corporate banking
• Candidates from Audit Background (min 2 years experience) may be considered

To apply online please use the 'apply' function, alternatively you may contact Judy at judy.low[@]randstad.com.sg or drop me a message on LinkedIn at https://www.linkedin.com/in/judy-low-bb09619a

(EA: 94C3609/ R22110790)

· Perform KYC due diligence on new banking clients across Asia Pacific region

· Min Bachelor Degree in Banking & Finance or any relevant areas

· Possess experience in KYC / CDD area handling Corporate banking portfolioo

· 1 Year Contract – Extendable/ Convertible

· Basic Salary up to $ 5000 / Raffles Place

Job Responsibilities:

· Perform KYC due diligence of new and existing clients (periodical revisions) for Asia Pacific Region - Hong Kong, Singapore, China, Malaysia, Australia, Taiwan and Japan entities as a Maker or Checker

· Conduct checks and due diligence on these clients primarily looking out for PEP/Adverse news/information that may be detrimental to the reputation of the bank

· Communicate closely with Front Office on the collection of the KYC documents/information

· Escalate complex cases to local Compliance and/or Head Office Financial Security for advice, clarification or validation whenever required

· Provide guidance and sharing of KYC knowledge to the junior team members in the team and other departments

· Inputting and Maintenance of the Static Data/Accounts of the Clients into the KYC Database

· Ensure accurate and proper maintenance of statistics for timely MIS reporting/other ad-hoc reports and perform monthly reconciliation on the KYC Status versus Opened Accounts of the Existing Clients.

· Participate in Projects and perform UAT testing assigned by the Manager

· Other ad-hoc screenings or duties assigned by the Manager

Job Requirements:

Min Bachelor Degree in Banking & Finance or any related qualifications.

Min 1-2 years of experience in KYC / CDD area handling Corporate banking portfolio

Strong computer skills especially in Microsoft suite

Good communication skills and detailed personnel

Ability to read & speak Chinese while dealing with APAC regional client portfolio

How to Apply

Interested candidates kindly send your resume over to me at [email protected]

and attention to Celine Lee (R1982802) with the position title stated above. Alternatively, you may reach out to me via whatsapp at +65 8869 8708

I regret to share that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Celine Lee

EA Licence No. 11C5502

Registration No. R1982802

Job Description

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.The Client Mgt Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

Responsible for a portfolio of highest intensity platinum clients acting as their advocate and owning the client experience relationship end to end across geography and product.
Simplifies the client experience and eliminates delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution.
Strengthens the client relationship and ensures the delivery of market-differentiating service by acting as the client’s advocate, anticipating client needs, and developing client confidence in Citi’s products and processes.
Delivers proactive service management through relationship, scorecard, and billing analysis, combined with a detailed understanding of the client’s business and unique requirements.
Takes global ownership of client servicing issues and facilitates resolution through engaging Citi business partners.
Leads the client experience by identifying issues and opportunities that further differentiate Citi as an industry-leading service provider.
Provides support and guidance to service partners to ensure a seamless client experience across regions.
Delivers client metrics and participates in communication sessions with all constituents (i.e. Regional single points of contact & Service Delivery partners).
Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals.
Acts as client advisor in the client’s interest while driving cross-regional & cross-functional process improvement opportunities.
Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution.
Develops end-to-end capability, infrastructure & process improvement plan to support improved quality service.
Partners with Sector, Vertical & other business partners to ensure alignment of service experience with business strategies.
Serves as a mentor for junior teammates, may serve as “deputy” to Group Manager
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

6-10 years previous experince in managing client relationships required
Breadth of knowledge of the business and organization Well-developed working knowledge of the business and the upstream and downstream influences Demonstrated ability to provide outstanding client service at a senior level Exceptional written and oral communication skills Ability to develop client solutions Ability to identify and implement effective process improvements Intermediate to Advanced level MS Office Skills Exceptionally strong interpersonal & relationship-building skills Risk & Controls experience

Education:

Bachelors/Univeristy degree, Master’s degree preferred

Job Responsibilities:

• Accurately process payments and posting entries on operating and investment-related expenses in a timely manner and in accordance with IRAS regulations, internal policies and guidelines.
• Handles Fixed Assets capitalisation & maintenance
• Yearly Software Tracking exercise
• Preparation of reports and reconciliation
• Preparation of regulatory survey and reports
• Attend / advise business units' queries pertaining to payment processing
• Adhere to all company policies / guidelines
• Update manual guide and procedure
• Data maintenance
• Assist in other ad-hoc duties as assigned

Job Requirements:

• Diploma in Accounting with at least 5 years of accounting work experience in payment processing, staff reimbursement, fixed assets, accounts payable and receivable
• Candidates with no experience but has degree in Accounting will also be considered
• Experience in using Excel including Pivot Table, VLookup and formulas
• Accounting experience in payments, reports, projects from the banking sector
• Working experience in preparation of reports and reconciliations and fixed assets capitalisation
• Knowledge and working experience in IRAS regulations
• Ability to work independently as well as in a team
• Display pro-activeness, maturity, be hands-on and meticulous

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10066558

Responsibilities

• Support the FP&A team in monthly FP&A activities including Best Estimate, Actuals, Forecast and annual budgeting
• Consolidate monthly financial reports and management reports for Asia region on a timely basis
• Perform monthly variance analysis of the P&L and KPIs against forecast and plan and working closely with the country finance to gather inputs/data
• Provide insightful analysis and commentaries to the management for their decision making
• Streamline processes, enhance and build new reports according to evolving requirements
• Support the management in any ad-hoc request or analysis
• Assist the regional finance in any ad-hoc projects

Requirements

• Degree in Accounting/Finance
• Min. 3 years of Financial Planning and Analysis experience is preferred
• Knowledge in HFM, Hyperion (Essbase) and SAP an added advantage
• Working knowledge of Mandarin is an advantage due to exposure to China market
• Good analytical skill, with an eye for detail

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

• Assess applications for insurance and associated documentation to validate eligibility for coverage and level of risk.
• Maintain operational and service excellence by completing special projects, such as Systems and Methods, and by continually evaluating business processes.
• Evaluate credit reports, financial statements, and other pertinent data.
• Establish and maintain accurate documentation of underwriting assessments and justifications.

Requirements:

• Certification in General Insurance
  Diploma and above
  At least 2 years of experience in Insurance industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Assistant - Claims Support (Health Claim Services)

1 -month completion bonus

• Handle claims registration for Life Insurance and General Insurance Personal Lines within the required turnaround time and ensure that claims are registered accurately in the system.
• Handle screening of medical bills to verify with policy information and status.
• Support claim officers in the requisition for payments on approved claims.
• Matching of cheques with settlement letters to ensure matched accurately and timely to meet the expected turnaround time.
• Liaise with claimants, policyholders and agents on outstanding requirements including sending acknowledgement email.
• Build collaborative relationships with and ensure that claims registration are well managed for both internal and external key stakeholders (i.e policyholders, distribution servicing rep, ) to achieve claims business objectives.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.
• Suggest and participate in process improvement projects/ initiatives/ system enhancement, including establish claims best practices.

Requirements:

• Diploma holder with relevant admin duties or customer service experience

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Location: Suntec Tower 4

Monday - Friday office hour

Maternity Cover

• Support the FP&A team in monthly FP&A activities including Best Estimate, Actuals, Forecast and annual budgeting
• Consolidate monthly financial reports and management reports for Asia region on a timely basis
• Perform monthly variance analysis of the P&L and KPIs against forecast and plan and working closely with the country finance to gather inputs/data
• Provide insightful analysis and commentaries to the management for their decision making
• Streamline processes, enhance and build new reports according to evolving requirements
• Support the management in any ad-hoc request or analysis
• Assist the regional finance in any ad-hoc projects

Requirements:

• At least 3 years of Financial Planning and Analysis experience preferred
• Bachelor's Degree in Accounting/ Finance
• Proficient in Microsoft Excel
• Knowledge in HFM, Hyperion (Essbase) and SAP an added advantage
• Working knowledge of Mandarin is an advantage due to exposure to China market
• Good analytical skill, with an eye for detail

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Key Responsibilities:

o Lead and mentor a team of L2 support engineers

o Provide expert-level on-site technical support for .NET, SQL, and database-related issues

o Troubleshoot and resolve complex problems

o Collaborate with internal teams to identify and resolve critical issues

o Develop and maintain technical knowledge and expertise in .NET, SQL, and database concepts

o Create and maintain documentation and knowledge base articles

o Communicate effectively with customers and internal stakeholders

o Analyses and improve support processes and procedures

o Lead incident management efforts, including:

o Identifying and prioritizing incidents

o Coordinating with teams to resolve incidents

o Communicating incident status to stakeholders

o Conducting root cause analysis and implementing corrective actions

o Design, implement, and manage CI/CD pipelines for automated deployments

o Manage database jobs, including:

o Creating and scheduling database backups

o Optimizing database performance

o Ensuring data integrity and security

Requirements:

o 5+ years of experience in .NET support or development, with a focus on SQL and database concepts

o Strong knowledge of:

o .NET Framework, ASP.NET, C#, and related technologies

o SQL Server, T-SQL, and database concepts

o Background in e-commerce applications preferred

o Knowledge in public cloud like AWS is preferred

o Excellent problem-solving, analytical, and leadership skills

o Effective communication and interpersonal skills

o Ability to work on-site at customer locations and provide support for critical incidents.

o Experience with:

o Incident management processes and tools (e.g., ITIL, ServiceNow)

o Database management systems (e.g., SQL Server, MS SQL)

What you'll do:

As a Transaction Operations Analyst, you will play a pivotal role in managing the digital custody operations services. Your day-to-day responsibilities will include overseeing resources, ensuring accurate transaction processing, and resolving any issues that arise. You will also be responsible for monitoring and processing staking requests across various protocols. Client interaction is a key aspect of this role; your excellent interpersonal skills will enable you to provide first-class service delivery and anticipate future client needs. Compliance with local regulatory obligations is crucial in this role.

• Manage the digital custody operations services, including resource management and oversight
• Ensure timely and accurate submission/authorisation of transactions
• Monitor and process staking requests across multiple protocols
• Review and resolve exceptions in transaction processes
• Interact with clients to ensure top-notch service delivery and anticipate future needs
• Comply with local regulatory obligations, including Travel Rule
• Contribute to new product solutions/services delivery

What you bring:

The ideal candidate for the Transaction Operations Analyst role brings a keen interest in Fintech/Digital Assets backed by at least two years of industry experience. A deep understanding of digital assets is essential for success in this role. You should hold a degree in a statistical or analytical field such as sciences, engineering, business or economics. Experience in project management, business transformation or consulting would be advantageous. Previous team management experience is desirable but not mandatory. Your ability to communicate concisely and persuasively will be key in engaging clients, external stakeholders and suppliers.

• Interest in Fintech/Digital Assets with minimum two years industry experience
• Deep understanding of digital assets
• Graduate in a statistical or analytical degree (sciences, engineering, business, economics or similar)
• Background in project management, business transformation or consulting
• Previous team management experience
• Ability to communicate concisely and persuasively
• Experience in engaging clients, external stakeholders and suppliers

What sets this company apart:

Our client is at the forefront of the digital asset custody solution industry. They were established as a joint venture between three major institutions to fill a gap in the marketplace and provide regulated entities with a secure and compliant custody service for investment in digital assets. The company draws together substantial expertise from banking, asset administration, fund management, trading, and digital asset security to establish a secure and scalable digital asset investment business. They are committed to driving the institutional adoption of digital assets and are actively seeking to onboard best-in-class talent globally.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

• Desktop support such as password resets, printer configurations, break/fix instructions, support routing and escalation to L2 support in end-user environment.

Requirements:

• Diploma in Computer Science or equivalent
• At least 2 years of experience in troubleshooting Windows 7 & above

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303