KEY RESPONSIBILITIES

· Provide first-level technical support for our products, including troubleshooting and issue resolution.

· Monitor and maintain the operational status of the datacenter infrastructure.

· Respond to alerts and incidents in a timely manner, following established procedures and escalation paths.

· Perform routine datacenter operations tasks, such as equipment checks, environmental monitoring, and inventory management.

· Coordinate with internal teams and external vendors to resolve technical issues and ensure service continuity.

· Document and report incidents, activities, and maintenance tasks according to standard procedures.

· Contribute to the continuous improvement of support processes and datacenter operations.

WHAT WE ARE LOOKING FOR

· Prior experience in a technical support role, preferably in a product support or datacenter operations capacity.

· Strong understanding of IT infrastructure, including servers, networking, and storage systems.

· Ability to work effectively in a 24x5 shift environment, including nights, weekends, and public holidays.

· Excellent problem-solving and communication skills.

· Familiarity with ticketing systems and ITIL best practices is a plus.

· Relevant certifications in IT support and datacenter operations are advantageous.

The Wealth Platform tribe defines and delivers advanced advisory initiatives, bringing great value to Clients and to our Front Office teams. We are part of the Product team (PMG) and work in close partnership with business stakeholders and the technology teams.

We are looking for a Subject Matter Expert (SME) of Aladdin system (BlackRock) to focus on the Portfolio Management system enhancement (Aladdin).

The role holder supports key transformation initiatives impacting portfolio management capabilities., in partnership with the technology team. He/she manages overall project delivery is effectively managed within defined and agreed service level to drive and support business needs. The SME supports Aladdin Product Owner, ensuring that the system is robust in supporting the overall business and the risks are managed accordingly.

The candidate is required to have the following experience:

• In-depth knowledge of Aladdin (BlackRock), Aladdin Enterprise preferred.
• Agile project management practice and experience in the Scrum framework

The SME supports the product owner for the product vision and roadmap, works with squads and project teams to ensure timely delivery. This is a persistent role that goes beyond an individual projects.

Main duties:

• Supports the PO to define the Product Backlog. Works with users (e.g.: thorough customer journeys) based on the expertise in system capabilities and functionality to capture and prioritize the features and user stories expected of the products.
• Partner with Tech teams to refine user stories, including acceptance criteria.
• Support the PO to coordinate dependencies with internal and external teams.
• Coordinate and validate system requirements gathering and drive acceptance testing phase with end users, testers, and relevant product teams.
• Monitor and ensure platform readiness and uptime for efficient daily use.
• Work closely with IT stakeholders to track platform related incidents and defects to timely and permanent closure. Monitor and ensure platform readiness and uptime for efficient daily use.
• Handle end user queries related to platform functionality.
• Conduct regular platform training and onsite guidance to end users.
• Liaise with business process owners to align processes within platform.

Requirements:

• Degree in Finance, Economics, Business, Computer Science or Technology
• Possession in Agile project management, Scrum and relevant certifications or qualifications are advantageous.
• Minimum of 5 years of experience in Banking / Financial institutionsIn depth knowledge of Aladdin Wealth / Enterprise (BlackRock)
• Experience in Discretionary Portfolio Management products, processes and best practices
• Sound understanding and articulation of Wealth Management business products, processes, and best practices.
• Strong advocate for operational efficiency and enhanced end user experience
• Excellent written and verbal communication and presentation skills coupled with strong computer skills, particularly in Microsoft Office tools.
• Demonstrable ability to engage closely and confidently with business and IT stakeholders of all levels.
• Ability to prioritise, work well under pressure, work well independently, and be a team player.

Job Description & Requirements

Company Profile:
Morgan Stanley is a worldwide leader in investment banking and is one of the top firms in Mergers & Acquisitions (M&A), underwriting of equity and equity-related transactions, corporate debt issuance and high-yield debt financing. With over 2,000 professionals in 30 countries, we are consistently recognized for our performance in both traditional and innovative financing techniques and helping a wide range of clients around the world to make and execute decisions about their business strategy and financial structure.

RESPONSIBILITIES:
The work is challenging, and are encouraged to roll up their sleeves, dig into financial statements and construct innovative solutions. Assignments vary depending upon group placement, but typically include:

• Analyzing financial and operating information relating to corporates and industries.
• Creating statistical exhibits that analyse comparative financial performance.
• Building models to depict projected financial results and to value companies.
• Participating actively in the execution of financing and/or M&A transactions.

QUALIFICATIONS /SKILLS /REQUIREMENTS:

• You have oral and written fluency in English. Business fluency in Mandarin, Bahasa Indonesian, Vietnamese, Thai, Malaysian, and Filipino is preferred to service and interact with clients within the region.
• An analytical mindset with solid knowledge of accounting, financial and operational concepts
• You are a team player with a strong work ethic who thrives with confidence when faced with intellectual challenges.
• You have strong analytical skills and the ability to grasp complex data, manage multiple projects, provide complicated financial analysis and develop appropriate corporate finance solutions.
• You have outstanding communication and interpersonal skills, the ability to form effective working relationships through collaboration, strive for excellence and exhibit the highest ethical standards

JD for Bid Support Specialist

DSA is searching for a Bid Support Specialist to join our Singapore office to support our growing business in Singapore. You will be working closely with the Business Development Manager and Project Managers

Keeping our focus on growth, we are looking for self-driven individuals who can identify opportunities and are able to position the DSA brand and value to our customers.

Roles And Responsibilities

• Assist the new business department with the sales process
• Assist in all aspects and stages of the bid, including initiation and planning, kick-off, solution definition, content development, response consolidation, team reviews, quality control, management review and authorization, package and delivery, post-submission administration, bid revisions, bid awards and win/loss review.
• Deliver a weekly report on the status of open opportunities
• Ensure consistent bid documents across professional services bids.
• Ensure that the pre-sales and bid management workflows are followed, and documentation is stored in the proper location
• Ensure all submission documentation is properly completed and signed off by authorised signatories.
• Ensure proper documentation of every bid after tender submission.
• Coordinate with internal stakeholders and subject matter experts for inputs where necessary.
• Pose an understanding of client’s RFP/tender objective, client’s pain points and our competitive advantage.
• Support client pitches when necessary.
• Perform other related duties as requested.

Requirements

• Diploma/Degree in Finance/Accounting/Business/Management or related areas
• More than 2 years of relevant experience in government or commercial bids preferred
• Highly familiar in Microsoft Office Applications esp. Excel, PowerPoint
• Strong analytical and eye for detail
• Good communication and interpersonal skills
• Ability to work in fast pace and stressful environment
• Past working experience in IT sector or MNC is an advantage

NOTICE

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Consequences of Not Providing Personal Data for Transaction/Service/Application

Please be noted that should you not consent and provide us with the relevant personal data to fulfill the “Purposes” of collection, use and disclosure of your personal data by Decision Science Agency Pte Ltd, it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.

You may refer to and access our website https://www.decision-science.com/#privacy-policy for more information.

Our client is an innovative payment solutions company. They are looking to hire production support engineer.

Responsibilities:

• Investigate the root causes and recommends the actions to be implemented.
• Ensurethe necessary developments to resolve the anomaly.
• Ensure the performance of unit tests and writes the documentation corresponding to the modifications made.
• Ensurecompliance with commitments in terms of deadlines and the quality of the work provided.
• Ensure compliance with standards specific to its activity.
• Contributeto the improvement of his team's indicators to improve the quality and image of the company.
• PerformOn-site support missions, provides first level support training.
• Ensurecompliance with the development standards chosen by company within the framework of its activity.
• Advocate development axes for specific maintenance procedures.

Requirements:

• Bachelor’s Degree in computer Science or equivalent studies/ experiences
• Minimum 5 years of relevant support experience related to Payment / Finance Industries
• Strong analytical and problem-solving skills
• Proficiency in programming language (JAVA, PL/SQL, LANGUAGE C, ANGULAR, DEVOPS…) , framework, UI technology
• Proficiency in Incident Management, Problem Management, Change Review and Deployments.
• Working knowledge and troubleshooting ability of database engine
• Excellent communication and inter-personal skills to manage functional and technical stakeholders across multiple business units

Interested candidates are requested to send their resume to [email protected]

Job Summary

We are looking for a Senior Business Analyst to be part of a Digital Transformation Team.

Candidate should have a deep understanding of software application development life cycle as well as providing technical support to business users.

Mandatory Skill-set

• Degree in Computer Science, Business Information Technology;
• Minimum four (4) years of Business Analyst experience with at least two (2) years as a Team Lead managing projects and people;
• Hands on experience in end-to-end support involving documentation and development, in adherence to coding standards and guideline;
• Exposure to end-to-end development of software products from requirement analysis to system study, design, implementation, testing and documentation;
• Working experience in Agile methodology;
• Ability to communicate and articulate clearly to seek resolution of project issues;
• Good team player, responsible and conscientious;
• Ability to work independently and efficiently, managing timelines and expectations, and producing high quality deliverables

Desired Skill-set

• Work experience with OutSystems Rapid Application Development platform.

Responsibilities

• Part of the project team to support the design, development, implementation of all integration points and interfaces with other applications/systems;
• Facilitate user group discussions for requirement gatherings, design and solution;
• Propose and design solutions to meet the business needs with the help of the IT technical team;
• Plan and conduct System Integration Test (SIT) and User Acceptance Test (UAT);
• Involved in the data migration requirements, planning and activities to enable system implementation;
• Involved in the Pre & Post implementation as well as the Change Management activities;
• Participate in the quality assurance activities and risk management exercise for provision of mitigation solutions and management of risk;
• Responsible for all project documentations (design and program specifications), data migration specifications, cutover execution plan as well as training materials;
• Provide timely reporting of project status to the Project Manager and assist in the preparation and presentation in meeting.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

OUR COMPANY

In Technical Support, our vision is to delight customers with speedy responses. As a Support Specialist you are responsible for support cases for our customers. The team adheres to a touch-and-hold Support model operating from a single global queue. The breadth of product knowledge that you will obtain in this role is unsurpassed. While you will own the entire case lifecycle, you are also granted access to Subject Matter Experts throughout the organization. Note that we resolve every case with a knowledge article, making it easy for customers to find answers to their questions without opening a case. There will be times when existing literature does not address your case, so you will craft a new knowledge article to help your customer resolve their case.

Our team metrics highlight our industry leadership, notably First Response Time of 2.3 hours and Customer Satisfaction scores averaging 4.8 on a scale of 5.0. In Technical Support we have a pre-defined career track that recognizes your achievements and rewards you for your contributions.

WHAT YOU WILL DO

• Triage & Managing the Queue - ensure that inbound cases have the correct values in key fields: Severity, Category, Subcategory, and Case Synopsis. And also verify the contact and hotel information.
• Self-assignment - you will assign yourself cases from the queue not only in areas where you have expertise, but in subjects that will challenge you and help you grow.
• Case Management - We do not follow a tiered support structure; rather, you will own each case from Opening to Resolution. By relying on Training, Playbooks, Knowledge, and Peers, you will quickly learn to troubleshoot and resolve cases across all Duetto products.
• Escalations - You will need to document product defects (using written text and video content) for escalation to R&D. You must be able to articulate Expected Behavior, Actual Behavior, and Repro Steps to Engineering.
• Once you have on-boarded for one year and have become an independent contributor, you may be eligible for promotion to Senior Specialist. Senior Specialists have the following added responsibilities: peer review of knowledge articles, peer review of case escalations, and system monitoring (using tools such as sentry.io, sumologic.com, etc.)

QUALIFICATIONS

• University degree
• 2+ years experience in Hospitality or Hospitality Technology
• Client Centered Approach and Professional Orientation
• Self-driven, motivated over-achievers will fit well with our team culture
• Good team player, flexible and a positive attitude
• Intelligent, problem solvers will be successful when troubleshooting complex, technical issues
• The ability to articulate a path to resolution in written English is crucial to success in this role
• We need professionals who can defuse volatile situations
• 50% of our cases are issues dealing with integrations and data quality, so you must be strong analytically.Familiarity with XML is a big plus.
  Ability to manage large complex spreadsheets and familiarity with XMl is a huge plus.
  

PREFERENCES

• University Degree
• Experience with ticketing systems (Service Cloud, JIRA, etc.)
• Hotel experience in Front Office, Sales, Reservations or Revenue Management
• Ability to work under pressure

About Duetto

We are a team of passionate hospitality and technology professionals delivering a modern platform to hoteliers in over 60 countries. Our solutions address the biggest problems faced by the hospitality industry by simplifying distribution complexity and optimizing profitability with unique and powerful applications that increase conversion, guest loyalty, operational efficiency and revenue. Our goal is to become the most trusted, effective and widely used hotel technology company in the world. Founded in 2012, Duetto is headquartered in San Francisco with offices in Las Vegas, London, Singapore and Buenos Aires. Duetto is backed by leading investors: Warburg Pincus, Accel Partners, Icon Ven Icon Ventures, and Battery Ventures. If you want to be a part of a fast-growing company, working with amazing people tackling big challenges in a massive industry, then Duetto is looking for you.

Apply here

https://boards.greenhouse.io/duettoresearch/jobs/5375157

The Role

WTW primary point of contact for facility clients (direct servicing model)

• Support in escalations from Clients via emails & calls
• Facility client's renewal: Follow-up with appointed Carrier to ensure 100% completion for renewal with proper documentation and billings.

Support Consultants in the following works

• Renewal process: Perform technical review (i.e. data accuracy) on all renewal reports prepared by Global Delivery Centre (Manila)
• Prepare Pricing Tool Checklist to facilitate Consultants’ renewal review of clients.
• Support and assist to prepare all necessary reporting requirements based on the SOWs agreed with selected clients (e.g. Benchmarking report, Claims analysis report, Service Level report)
• Prepare employees communication decks, handbook and Benefits Guidebook.
• Prepare insurance premium breakdown for ad-hoc billings, for selected clients.
• Internal documentations and update requirements (for e.g., Update Client Account Checklist, Change & Update forms, IT Security forms)
• For selected clients: Be part of the client servicing team to respond to clients’ enquiries and urgent requests, where necessary (calls & emails)
• Client servicing : Follow-up closelywith Global DeliveryCentre (Manila) to ensure timely and accurate delivery of tasks and e-mail responses based on agreedturn-around time
• To be able to participate in selected, initiatives or ad hoc matters.

Governance, Compliance and Control

• Act with integrity in carrying out duties and responsibilities.
• Act with due care and diligence
• Ensure observation of proper standards of market conduct
• Ensure data quality and accuracy when delivery clients’ work.

The Requirements

• Minimum of 2-3 years’ experience in a Health & Benefits insurance or consulting or brokerage role
• Experience in client supporting role
• Enjoy working with data & experience in analysis work
• Excellent ability to communicate effectively with a strong focus on customer service.
• Good oral and written communication skills
• Technical proficiency in Singapore employee benefits
• Broad understanding of compliance issues related to local legislation.
• Proficiency in Microsoft Office (especially Excel)
• Proficiency in English language

Equal Opportunity Employer

Description:

• Hardware Skill – Desktop, Laptop, Printer and Scanner

• Windows OS (Experience in Windows 10 will be an advantage)

• Good to have healthcare environment experience.

Requirements:

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.

• Support on desktops, notebooks, printers, scanners hardware components.

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

• Installation of Apple IPad software’s.

• Provide support for queries, escalation, problem determination, resolution, and MAC – move, add, and change.

• Printer Maintenance.

• Take on and resolve complex calls or tasks the other engineers could not resolve.

• Responsible for learning and working independently.

• Responsible for providing excellent support and timely service.

Responsibilities:

• Under minimal direction, formulate and define system scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements.
• Act as a liaison between client and technical solutions/ support groups, using advanced communication skills to elicit, document, analyze and validate client requirements.
• Apply extensive knowledge of the client's business and industry to develop requirements specifications.
• Document requirements and translate into proper system requirements specifications using high-maturity methods, processes and tools.
• Develop visualization, user experience and configuration elements of solution design.
• Execute and coordinate requirements management and change management processes.
• Develop and maintain internal and external relationships to support management of scope and expectations.
• Participate in proposals, feasibility studies, implementations, and new business development.
• Operates as a team member and as a team leader. Advise on methods to improve business processes.
• Consider the business implications of the application of technology to the current and future business environment.
• Develop and execute acceptance test plans and test cases.
• May lead the training of clients and peers.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Reg. <R1548745> <Teoh Shiau Swang>