Purpose: To manage and provide technical support of IT systems and networks, to ensure uninterrupted and secured business operation, and compliance with VDL/ETG standards and roadmap.

Key Area of Responsibilities:

• Maintain and update all information technology (IT) systems, devices and peripherals, within the company to ensure stable and reliable performance.
• Maintain and update the company’s network infrastructure and adhere to the parameters & static address tables according to the One-ETG standard.
• Trouble-shoot and resolve all IT-related technical issues and prevent re-occurrences.
• Ensure security and proper access control of all IT systems, networks and data, so that they are free from malware, spyware, hacking, illegal software and unauthorized access.
• Create regular backups of all relevant company data and store it safely, to ensure Business Continuity, in case of systems and/or network outage.
• Research and benchmark new developments in the IT industry, and propose improvements to business processes to save costs and drive for better efficiency and productivity.
• Source, communicate and manage external parties or service providers that provide service support and maintenance to operational IT matters.
• Support and participate in company continuous improvement program.

Qualification & Experiences:

• Degree in Computer Science/Electrical and Electronic Engineering or other relevant field.
• Minimum 3 years of working as a system support engineer in the semiconductor industry or other similar roles.
• Proficient in Microsoft Excel functions
• Good communication skills

Job Responsibilities

• Provide 24 X 7 technical assistance via phone,
• Troubleshoot CPE issues, Mobile Broadband, Web/Mail Hosting/setup, co-location and other ISP related products and services
• Coordinate with other departments and handle internal escalations
• Attend to faults and escalate if necessary. Common faults are outages, server failure, router, switch etc.
• Manage monitoring systems (eg. bandwidth monitoring, link monitoring, DDOS notification etc)
• Provide after-hours technical assistance to Data Centre (eg. handle customer visits, reboot server, DDOS issues, etc)
• Coordinate with other departments for basic troubleshooting support
• Ensuring alert for major project is being follow up closely and ensure that relevant department is being updated of the progress
• Ability to adapt quickly to ever changing priorities and handle multiple tasks simultaneously

Job Requirements

• Degree/Diploma or equivalent with NOC experience
• Minimum 2 years of experience in a support/service environment with a keen interest in Internet Technology
• Preferably with CCNA certification or other network certifications
• Customer oriented, motivated and driven to explore new ways of doing things
• Team worker with good interpersonal, communication and writing skills
• Able to work within constraints and meet service levels
• Willing to accept new challenges and responsibilities
• Highly motivated with initiative
• Willing to work on rotating shift, inclusive of weekends and public holidays
• Customer focused attitude with ability to explain technical information to non-technical people with compassion
• Outstanding communication skills in English, both written and verbal

The MES Functional Analyst is responsible for designing, configuring, and deploying Manufacturing Execution Systems (MES) to support the digitalization and optimization of manufacturing operations. The specialist works closely with cross-functional teams, including production, quality assurance, IT, and project management, to gather requirements, design system configurations, and ensure seamless integration with other business systems. This role involves overseeing the MES lifecycle from requirements gathering through implementation, validation, user training, and ongoing system support.

Description of Work:

• Implementing and configuring the Werum PAS-X MES system to transition from paper-based or manual operations in production areas.
• Collaborating with various functional departments to prioritize and gather MES user requirements, followed by system design and deployment.
• Contributing to project milestones such as reviewing company documents (e.g., SOPs, batch records) to identify specifications needed for creating electronic records.
• Developing and configuring MES components, including recipes, workflows, equipment setups, master data, and electronic batch records, to fulfil the operational needs of Manufacturing and QA teams.
• Assisting with the development and testing of MES-related protocols. Ensuring MES documentation remains compliant with GAMP 5 standards throughout the system’s lifecycle.
• Managing system change controls, configuration documentation, and creating test plans to maintain MES validation.
• Coordinating with technical trainers to establish MES user training programs.
• Offering user support, troubleshooting on-site issues, and working closely with IT for problem resolution.
• Implementing initiatives to enhance process efficiency.

Job Knowledge:

• MES Systems Expertise: In-depth knowledge of Manufacturing Execution Systems (MES), particularly experience with Werum PAS-X or other widely-used MES platforms.
• Manufacturing Process Knowledge: Familiarity with manufacturing processes and systems, particularly in regulated industries such as pharmaceuticals, biotech, or food manufacturing.
• Regulatory Compliance: Understanding of Good Automated Manufacturing Practices (GAMP 5), FDA 21 CFR Part 11, EU Annex 11, and other industry standards for electronic records and computerized systems.
• Database and IT Knowledge: Experience with relational databases (e.g., Oracle, SQL) and basic IT infrastructure, as MES systems often interface with ERP, LIMS, or other business systems.
• Recipe and Workflow Design: Proficiency in designing MES workflows, recipes, equipment configurations, and electronic batch records tailored to business and quality assurance requirements.
• Systems Validation and Testing: Experience in system validation, including writing and executing test protocols (IQ/OQ/PQ), managing change controls, and maintaining a validated state for the MES.
• Documentation Skills: Ability to create and maintain technical and functional documentation, ensuring ongoing compliance and proper system use.
• Troubleshooting and Problem Solving: Strong problem-solving skills for diagnosing and resolving MES issues in real-time, working collaboratively with IT and operational teams.
• Project Management: Familiarity with project management methodologies for leading MES implementations, ensuring milestones and deliverables are met within timelines.
• User Training and Support: Experience in developing training materials and providing hands-on support to end-users during and after system deployment.

Qualifications:

• Self-motivated, excellent communication skills and enjoy working with people.
• Bachelor’s Degree: Typically, in a relevant field such as Computer Science, Engineering (e.g., Chemical, Mechanical, or Electrical), Information Technology, or Life Sciences.
• Manufacturing/Production Environment: Experience working in or supporting regulated manufacturing environments (e.g., pharmaceutical, biotechnology, or food industries).
• 3-5 years of hands-on experience in MES system implementation, configuration, and support (preferably Werum PAS-X or a similar MES platform).

Team Summary

Do you want to work on thumb-stopping social media content and original campaign creative?  Do you like the idea of working with celebrity athletes from the FIFA, Olympics and Formula 1? AND would you like to do all that for one of the world’s most recognizable brands and our fortune 500 clients?

Introducing Visa Design Studio, an expanding in-house creative agency set up to support Visa’s, clients and partners in the Asia Pacific region, and to drive revenue growth for Visa. You will not only develop exciting creative strategies and campaigns for our clients and partners across the various markets in AP but also create high visibility creative for Visa’s core brand and sponsorships. You will be expected to meet creative service revenue targets as part of your responsibilities.

If you have always wanted a hybrid client-agency life, here is the perfect opportunity.

What a Multimedia Design does at Visa:

• Support the Visa Design Studio team to scale and execute campaigns, delivered with efficiency, finesse and high-quality.

• Drive AP Marketing Services revenue growth by effectively executing client projects and briefs through Visa Design Studio.

• Collaborate with the local marketing teams to understand campaign objectives and develop visually compelling designs that align with client’s and Visa’s brand strategy.

• Ensure consistency in design elements and maintain brand guidelines across all projects.

• Comfortable to communicate and present design concepts to external and internal stakeholders, explaining the creative rationale in the context of business objectives.

• Work with the team to interpret original and iconic creative concepts in response to client briefs, objectives or goals.

• Deliver design components ranging from web, graphics, social as well as digital media content, print, environmental, OOH, BTL and packaging across all levels of project complexity.

• Make designs come to life by creating and animating storyboards, editing videos, creating mock-ups, convert layouts to HTML format, etc.

• Support in managing multiple projects from concept through to completion, ensuring that milestones are met.

• Prepare and organize final artwork delivery, ensuring all details and requirements are in place.

Why this is important to Visa

You will report to the Creative team lead for Visa Design Studio. The Visa Design Studio team (part of the Visa AP Marketing organization) is responsible for delivering creative services to Visa’s clients and driving a key marketing service workstream for revenue growth. The team is in it’s early stages of expansion and the role will be integral in its formation to scale up. 

What you will need:

You will need to have a strong passion for creativity and strategic design, as well as a high level of comprehension in brand interpretation. Be solutions-oriented, and able to work independently as well as be a team player. As this is a client facing role, you will need to have strong influencing and project management skills. The successful candidate will need to be able to efficiently multi-task in a fast-paced environment, have a systematic approach and be able to navigate around ambiguity.

Team Summary

Do you want to work on thumb-stopping social media content and original campaign creative?  Do you like the idea of working with celebrity athletes from the FIFA, Olympics and Formula 1? AND would you like to do all that for one of the world’s most recognizable brands and our fortune 500 clients?

Introducing Visa Design Studio, an expanding in-house creative agency set up to support Visa’s, clients and partners in the Asia Pacific region, and to drive revenue growth for Visa. You will not only develop exciting creative strategies and campaigns for our clients and partners across the various markets in AP but also create high visibility creative for Visa’s core brand and sponsorships. You will be expected to meet creative service revenue targets as part of your responsibilities.

If you have always wanted a hybrid client-agency life, here is the perfect opportunity.

What a Copywriter and Project Manager does at Visa:

• Support the Visa Design Studio team by developing and writing clear, engaging, and persuasive copy for various mediums (web, print, social media, etc.).

• Drive AP Marketing Services revenue growth by effectively executing client projects and briefs through Visa Design Studio.

• Collaborate with the regional and local marketing teams to understand campaign objectives and develop visually compelling designs that align with client’s and Visa’s brand strategy.

• Oversee the entire project lifecycle, from initial briefing to final delivery.

• Coordinate with internal and external stakeholders to gather requirements and feedback.

• Edit and proofread copy to ensure accuracy, consistency, and alignment with Visa and client’s brand voice.

• Conduct market research and competitor analysis to inform creative strategies.

• Maintain a content calendar and ensure all deliverables are met on time.

• Monitor project progress and adjust plans as necessary to meet deadlines.

• Provide creative direction and input during brainstorming sessions.

• Ensure all copy and creative outputs meet the highest quality standards.

• Collaborate with local freelance copywriters and translators to expand resources and meet other language requirements in Asia Pacific.

Why this is important to Visa

You will report to the Creative team lead for Visa Design Studio. The Visa Design Studio team (part of the Visa AP Marketing organization) is responsible for delivering creative services to Visa’s clients and driving a key marketing service workstream for revenue growth. The team is in its early stages of expansion and the role will be integral in its formation to scale up and elevate creative outcomes.

What you will need

You will need to have a strong passion for creativity and story-telling, as well as a high level of comprehension in brand interpretation. Be solutions-oriented, and able to work independently as well as be a team player. As this is a client facing role, you will need to have strong influencing and project management skills. The successful candidate will need to be able to efficiently multi-task in a fast-paced environment, have a systematic approach and be able to navigate around ambiguity.

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Responsibilities:

• Provides administrative support to department
• Processes and handles work order and miscellaneous billings
• Regularly updates the system in response to residents' needs and work demands
• Liaises with the HR on the details and particulars of new residents arriving at the facility
• Handles the logistics on facilities stocks - PO, storage, issuance and records of usage
• Utilities reading entry and monitoring
• Assists in operation tasks
• Provides other administrative support to the site

Requirements:

• Diploma or Degree in any disciplines
• Min 1 to 3 years of relevant experience in lease management
• Ability to work in a fast-paced environment
• Proficient in Microsoft Office (MS Word/Excel).
• Strong communication and interpersonal skills

Our Addresses and Working Hours:

Seatrium (SG) Pte. Ltd.

Acacia Lodge

530 - 540 Bukit Batok Street 23, Singapore 659548

Mon - Thu: 8.00am - 5.15pm

Fri: 8.00am - 4.30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Tier-3 Technical Support to customers and partners across JAPAC
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24x7 on an as-needed basis

Mandatory Skills

Key Responsibilities:

• Bridge between Business and Technology: Act as the main point of contact for business units and development/vendor teams. This includes translating business requirements into technical specifications and ensuring smooth implementation.
• Requirements Analysis and Documentation: Prepare Statements of Work (SOW), functional specifications, and user stories, conducting detailed analysis of requirements and coordinating with business and technical teams.
• Testing and Support: Conduct or coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) on user stories. Work with development and production support teams to resolve production issues.

Requirements:

• Strong Communication: Excellent verbal and written communication skills are essential for effective collaboration with diverse stakeholders.
• Project Management Experience: Experience in project management is a plus.
• Technical Skills: Knowledge of banking systems like Finacle, REST APIs, and SQL/DB queries is valuable. Familiarity with modern application design using microservices and CI/CD tools such as Git and Jira is essential.
• Hands-on Experience: Previous hands-on coding experience and successful implementations using these technologies are advantageous.
• Agile Methodology: Understanding of agile methodologies and ceremonies within squads.

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Overall, this position requires a blend of business acumen, technical expertise, and strong communication and collaboration skills. The individual will play a crucial role in bridging the gap between business requirements and technical implementation, ensuring successful delivery of banking applications.

Key Points to Highlight in the Interview:

• Demonstrate Understanding of Banking Systems: Show your knowledge of Finacle and how it relates to banking processes.
• Technical Skills: Emphasize your familiarity with SQL/DB queries, REST APIs, microservices, and CI/CD tools.
• Project Management Experience: Provide examples of projects you've managed, highlighting your ability to coordinate teams and deliver on deadlines.
• Communication Skills: Be prepared to give examples of how you've effectively communicated complex information to different stakeholders.
• Agile Methodology: Share your understanding of agile ceremonies and how you've applied them in previous roles.

--------------------------------------------

Mandatory Skills

Key Responsibilities:

• Bridge between Business and Technology: Act as the main point of contact for business units and development/vendor teams. This includes translating business requirements into technical specifications and ensuring smooth implementation.
• Requirements Analysis and Documentation: Prepare Statements of Work (SOW), functional specifications, and user stories, conducting detailed analysis of requirements and coordinating with business and technical teams.
• Testing and Support: Conduct or coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) on user stories. Work with development and production support teams to resolve production issues.

Requirements:

• Strong Communication: Excellent verbal and written communication skills are essential for effective collaboration with diverse stakeholders.
• Project Management Experience: Experience in project management is a plus.
• Technical Skills: Knowledge of banking systems like Finacle, REST APIs, and SQL/DB queries is valuable. Familiarity with modern application design using microservices and CI/CD tools such as Git and Jira is essential.
• Hands-on Experience: Previous hands-on coding experience and successful implementations using these technologies are advantageous.
• Agile Methodology: Understanding of agile methodologies and ceremonies within squads.

---------------------------------------------------------------------------------------------------------------------------------------------

Overall, this position requires a blend of business acumen, technical expertise, and strong communication and collaboration skills. The individual will play a crucial role in bridging the gap between business requirements and technical implementation, ensuring successful delivery of banking applications.

Key Points to Highlight in the Interview:

• Demonstrate Understanding of Banking Systems: Show your knowledge of Finacle and how it relates to banking processes.
• Technical Skills: Emphasize your familiarity with SQL/DB queries, REST APIs, microservices, and CI/CD tools.
• Project Management Experience: Provide examples of projects you've managed, highlighting your ability to coordinate teams and deliver on deadlines.
• Communication Skills: Be prepared to give examples of how you've effectively communicated complex information to different stakeholders.
• Agile Methodology: Share your understanding of agile ceremonies and how you've applied them in previous roles.

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● Desktop/Laptop/Printer installation and de-installation

● User data migration

● Windows OS installation/Image load

● Microsoft office installation and configuration

● Application installation

● Hard drive/memory upgrade

● Client products troubleshooting

● Desktop/Laptop/Printer installation and de-installation

● User data migration

● Windows OS installation/Image load

● Microsoft office installation and configuration

● Application installation

● Hard drive/memory upgrade

● Client products troubleshooting

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

• Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

• Evaluate existing BAU process and identify areas that need improvement and propose options as solutions
• Familiarity with Risk data and good knowledge of data discovery and lineage between data tables in ADA will be a plus
• Maintain robust communication among all the stakeholders to ensure proper coordination and delivery of tasks and activities 
• Maintains all required documentation related to data flow, the design and process changes to a high standard for audit readiness 
• Adept at juggling between tight timelines, limited resources, and multiple deliverables. Able to anticipate needs and problems to ensure successful and timely delivery of projects and initiatives
• Participate in various workshops from BU initiatives
• Perform other duties and responsibilities, as assigned

• Contribute to projects / initiatives, starting from Requirements Gathering, Design, Solutioning, Functional Specs review to User Acceptance Testing and Live Verification. 
• Must have good working hands-on experience in data querying (SQL and such) and handling of data schemas and data wrangling. 
• Works in close collaboration with various Workstreams, UX Designer and Tech counterparts to elicit business requirements, supports the design and conceptualization of new requirements and visualisation, analyse all possible scenarios, and articulates impacts and risks, as identified, ensure consistent use and implementation of processes.
• Review requirements to ensure alignment to design principles and information architecture.
• Attend to user stories/requirements and work with Tech partners on solutioning and implementation based on prioritisation.
• Join regular scrum meetings and user stories grooming sessions to ensure that enhancements are delivered accordance to business requirements/solutions and is within budget and timelines.
• Review solution proposal from Tech team and provide effective challenge and counter proposal
• Bilingual with proficiency in Mandarin preferred to liaise with Mandarin speaking clients.

Do you have a customer-first mindset and love playing Kahoot!? Then, this could be an exciting opportunity for you!

We're seeking a Sales Support Specialist to join our APAC sales team in our brand-new office spaces in Singapore! In this role, you'll respond to customer inquiries and processing orders. You'll play a crucial role in ensuring smooth sales operations and customer satisfaction.

If you're ready to join us in making learning awesome and support Kahoot!'s customers, we strongly encourage you to apply!

About Kahoot!

The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!'s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 10 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.

The Kahoot! Group is headquartered in Oslo, Norway, with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain and Poland. To learn more, visit us at kahoot.com, and let's play!

Our K!rew

At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 500 employees representing over 50 different nationalities, we're a diverse and fun bunch of people! We collaborate across all of our teams to find creative solutions to our challenges, celebrate our wins together, and help each other learn something new every day. We are driven by our mission and guided by our values: playful, curious and inclusive.

If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.

We are looking for someone with the following qualifications:

• Proven work experience as a Sales support specialist or Sales support associate
• Experience with managing and using customer support systems such as Zendesk or Hubspot  is not a requirement, but it is definitely a strength that we’d value.
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Experience in handling customer complaints proactively.
• Fluent in English or native English speaking; excellent English writing skills.
• Has a customer-first mindset.
• Energetic, driven, open to change. 
• Self-starter, troubleshooter, reliable and trustworthy.
• Works well under pressure and keeps their head cool when workload increases.

Main duties

As our next Sales Support Specialist, you will be responsible for the following tasks:

• Handle priority support tickets from customers who qualify for premium support. 
• Manage billing questions, review pending orders and specific customers requests in regards to their subscriptions. 
• Providing troubleshooting assistance for customer orders, account statuses and relevant problems
• Assist channel partners and provisioning of licenses
• Have extensive knowledge of our products and stay in the loop with all updates. Both the platform and the app as well as any additional paid features. 
• Provide information to the product teams on possible improvements based upon customer feedback.
• Contact with customers will primarily occur via email, but video and phone support might be required. 
• Collaborate with account managers, stay updated on product launches, and suggest sales process improvements.

The Sales Support Specialist's duties include other duties reasonably associated with the position. The Employer may change the duties as required from time to time.

You can look forward to enjoying the following benefits:

• Company Laptop
• Mobile phone subscription
• Annual Leave: Paid vacation days to recharge and relax
• Options for remote work or flexible hours to accommodate personal needs
• Opportunities for training and skill enhancement to foster career growth

On top of that, you will be able to see how the work you do puts a smile on the face of kids, teachers, and learners all around the world. It doesn't get better than that! :)

Please submit your application by November 14th. We look forward to hearing from you!

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 500 builders from 18 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

We are looking for an amazingly well-rounded Operations Analyst to join us in growing our business of our FinTech Product the “Sleek Business Account” in Singapore. You will be responsible for ensuring the efficiency of business operations as well as assisting in setting strategic goals for the future eg., Customer Activation, MAU Growth, Growing Customer Base & Average Revenue Per User (ARPU).

You will have a passion for understanding business owners, and an ability to creatively articulate the problems that keep them up at night. You will be skilled in translating these deep client insights into attractive solutions, compelling calls to action, and ultimately stunning business results. You should have excellent customer relationships and communications skills, have a flair for marketing, and love to problem-solve and think on your feet. You will be an enthusiastic team player, excited about the role you can play in growing Sleek’s Fintech offerings to be trusted and well-loved solutions for entrepreneurs and business owners in Singapore and beyond.

Position Duties

• Support ongoing operations to manage & enhance Sleek’s FinTech Product “The Sleek Business Account (SBA)”
• Assist the FinTech Lead in ongoing Project Management with Compliance/Operations/Product & Tech teams to ensure customer centricity; maintain internal project management tools (RAID logs etc)
• Own & document product requirements for ongoing enhancements & track their delivery with Product/Tech Teams
• Track customer feedback/ issues & manage triage with Product/Tech & FinTech partners
• Perform market research to ensure SBA’s competitiveness in Singapore
• Own weekly reporting on customer onboarded, transactions, revenues & MAU’s
• Support reconciliation & transactional operations
• Support FinTech Lead on running quarterly Voice of Customer (VoC) panels to achieve user growth

• Bachelor's Degree in Banking/Finance/Engineering or similar
• At least 3 years of relevant experience in Banking/Financial Services/FinTech or Consulting Space
• Knowledge of B2B payments/ FinTech industry/ Financial operation is an added advantage
• Excellent interpersonal & communication skills
• Existing Financial operations experience (reconciliation, data analyst)
• Existing Project Management or Agile experience (requirements documentation, sprint cadence)
• Detail oriented; able to quickly analyze large volumes of data via Excel/Google Sheets and present analysis in a coherent manner
• Able to commence immediately/ within short notice period

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

• Performance Bonus
• Work From Home
• Flexi Health Care

We’re looking for a Payment Operations Analyst who is passionate about our mission of Money Without Borders to partner with our payment product teams to help drive data-driven and innovative growth decisions while helping to make our payment systems smoother and more efficient. 

As a Payment Operations Analyst, you'll be driving our analytics efforts in the Payment Operations product team that balances the work between making our payment rails frictionless, borderless and enabling a smooth customer payment experience. You’ll also be a part of a wider team of over 100 Analysts! You’ll get to collaborate on cross-team projects, develop technical skills and bring ideas about how we can improve analytics across Wise. 

Most importantly, you’ll collaborate closely with your product managers, designers and engineers to bring your insights into real change for our customers and help drive our mission! 

Your mission:

At Wise our mission is Money Without Borders - instant, convenient, transparent and eventually free. Whether our customers are sending money to another country, spending money abroad, or making and receiving international business payments, Wise is on a mission to make their lives easier and save them money. 

Here’s how you’ll be contributing to the Payment Operations team:

• You’ll expose the vast data on our processes to the product teams across Wise in a meaningful and actionable way in which people can proactively access the information without friction or need for analyst assistance

• Proactively contribute to, own, create, track key metrics and results  for your product team, keeping them accountable throughout the quarter

• Support senior analysts by conducting research, preparing reports, and visualisations

• Work with operational leadership in coming up with new features for automating and reducing our workload, preventing our financial risks and overall making our customer experience smoother

• Building the framework for managing risk, customer and payment agent experience

• Drive the discovery phase by scoping new opportunities and suggesting initiatives on Payment Operations through meaningful insights

• The role requires collaboration with Product, Engineers and Operations Team

This role will give you the opportunity to: 

• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money

• Create value from extensive datasets. We have millions of customers, a global set of payment infrastructure and a complex product that customers can use in different ways. There is a tonne of value left to unlock from this data!

• Influence the team’s direction. Analysts at Wise enable data-driven decision making and have a large impact by helping their teams to decide what to work on.

• Learn from a global network of professionals. We have a large, diverse team of analysts, data scientists and product managers that you will work with and learn from.​​​​​​

Mandatory Skills

• Bachelor Degree in a related field.
• Proven experience in strategy development, business management, and financial analysis.
• Strong analytical and critical-thinking skills with the ability to translate complex data into actionable insights (proven ability to bring order to unstructured problems).
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and communicate effectively with stakeholders at all levels.
• Project management experience, demonstrating the ability to lead cross-functional teams to successful project completion.
• In-depth knowledge of financial markets, investment products, and regulatory frameworks.
• Proficiency in data analysis tools and software for strategic decision support.
• High level of adaptability, creativity, and strategic thinking to navigate a dynamic business environment.
• Strong organizational skills and attention to detail.
• Proficient in MS Office applications such as MS Word, Excel, PowerPoint, SharePoint, and JIRA.
• Independent and highly motivated team player with a positive work attitude and strong interpersonal skills.

Skillsets (Good to have)

• Preferred experience within a technology function of financial services firm.

Role and Responsibilities

Business Management:

• Spearhead the department’s internal communication and engagement plan - assist in the planning, execution, and/or coordination of meetings, forums, and/or internal events. Responsible for regular and ad hoc senior management reporting and presentations.
• Monitor and report on key performance indicators (KPIs) to track business and operational performance, and identify areas for improvement.
• Oversee smooth functioning of day-to-day administrative activities with support of the department's Executive Assistant.

• Governance:

• Support orchestration and delivery of governance mechanisms ensuring that appropriate decisions, forums and documentation are made to support running of department.

• Portfolio Management:

• Support development and management of comprehensive business plans, including financial projections, budget, workforce and risk assessments, to support decision-making processes.
• Provide leadership in project management, monitoring progress across departmental portfolio and applying corrective actions.

Mandatory Skills

• Bachelor Degree in a related field.
• Proven experience in strategy development, business management, and financial analysis.
• Strong analytical and critical-thinking skills with the ability to translate complex data into actionable insights (proven ability to bring order to unstructured problems).
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and communicate effectively with stakeholders at all levels.
• Project management experience, demonstrating the ability to lead cross-functional teams to successful project completion.
• In-depth knowledge of financial markets, investment products, and regulatory frameworks.
• Proficiency in data analysis tools and software for strategic decision support.
• High level of adaptability, creativity, and strategic thinking to navigate a dynamic business environment.
• Strong organizational skills and attention to detail.
• Proficient in MS Office applications such as MS Word, Excel, PowerPoint, SharePoint, and JIRA.
• Independent and highly motivated team player with a positive work attitude and strong interpersonal skills.

Skillsets (Good to have)

• Preferred experience within a technology function of financial services firm.

Role and Responsibilities

Business Management:

• Spearhead the department’s internal communication and engagement plan - assist in the planning, execution, and/or coordination of meetings, forums, and/or internal events. Responsible for regular and ad hoc senior management reporting and presentations.
• Monitor and report on key performance indicators (KPIs) to track business and operational performance, and identify areas for improvement.
• Oversee smooth functioning of day-to-day administrative activities with support of the department's Executive Assistant.

• Governance:

• Support orchestration and delivery of governance mechanisms ensuring that appropriate decisions, forums and documentation are made to support running of department.

• Portfolio Management:

• Support development and management of comprehensive business plans, including financial projections, budget, workforce and risk assessments, to support decision-making processes.
• Provide leadership in project management, monitoring progress across departmental portfolio and applying corrective actions.

Mandatory Skills

• Bachelor Degree in a related field.
• Proven experience in strategy development, business management, and financial analysis.
• Strong analytical and critical-thinking skills with the ability to translate complex data into actionable insights (proven ability to bring order to unstructured problems).
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and communicate effectively with stakeholders at all levels.
• Project management experience, demonstrating the ability to lead cross-functional teams to successful project completion.
• In-depth knowledge of financial markets, investment products, and regulatory frameworks.
• Proficiency in data analysis tools and software for strategic decision support.
• High level of adaptability, creativity, and strategic thinking to navigate a dynamic business environment.
• Strong organizational skills and attention to detail.
• Proficient in MS Office applications such as MS Word, Excel, PowerPoint, SharePoint, and JIRA.
• Independent and highly motivated team player with a positive work attitude and strong interpersonal skills.

Skillsets (Good to have)

• Preferred experience within a technology function of financial services firm.

Role and Responsibilities

Business Management:

• Spearhead the department’s internal communication and engagement plan - assist in the planning, execution, and/or coordination of meetings, forums, and/or internal events. Responsible for regular and ad hoc senior management reporting and presentations.
• Monitor and report on key performance indicators (KPIs) to track business and operational performance, and identify areas for improvement.
• Oversee smooth functioning of day-to-day administrative activities with support of the department's Executive Assistant.

• Governance:

• Support orchestration and delivery of governance mechanisms ensuring that appropriate decisions, forums and documentation are made to support running of department.

• Portfolio Management:

• Support development and management of comprehensive business plans, including financial projections, budget, workforce and risk assessments, to support decision-making processes.
• Provide leadership in project management, monitoring progress across departmental portfolio and applying corrective actions.

Job Info:

• Salary: Basic up to $3300 + AWS + VB
• Working Hour: Monday - Friday (8am-5.15pm/8.30am-5.45pm/9am-6.15pm)
• Location: Tai Seng

Job Scope:

• Utilize various communication channels including emails, phone calls, and other mediums to effectively address client concerns and resolve issues
• Respond promptly to sales inquiries from customers, collaborating closely with the operational team to facilitate order delivery
• Maintain adequate stock levels to meet customer demand
• Engage in negotiations and finalize deals, while also handling customer feedback
• Take the lead in providing operational support to sales by following up with new customers for required information and documentation
• Manage day-to-day operational aspects of order fulfillment and customer service
• Process customer orders, including price quotations, stock checks, issuing Proforma invoices, and confirming shipment schedules
• Serve as the primary point of contact for customers regarding product pricing and stock availability
• Coordinate with Logistics and Accounting departments to ensure seamless order shipments
• Prepare necessary documents such as Purchase Orders, Pick Lists, Invoices, and inventory checklists
• Generate daily, weekly, and monthly sales reports
• Stay updated on product information, pricing changes, and distribute sales materials to distributors as needed

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We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147