Key Responsibilities

● Frontline IT Support: Act as the initial point of contact for all IT-related inquiries, handling support requests through phone, email, and ticketing systems.

● Problem Identification and Resolution: Perform troubleshooting for a variety of IT issues, including:

○ Hardware: Laptops, PCs, mobile devices, printers, headsets, desk phones, and conference speakers (e.g., Jabra, Poly).

○ Software/Applications:

■ Security tools (e.g., Zscaler, CrowdStrike)

■ Windows OS (Windows 10/11) and Microsoft 365

■ Finance applications (e.g., SAP client)

■ Printer software (internal and remote setups)

■ Productivity tools (e.g., Thinkcell, S&P CIQ, Quantiwise)

■ Communication and web conferencing products (e.g., Teams, Zoom)

■ VMWare VDI environment

● Service Requests: Handle service requests, including:

○ Triage issues and escalate when necessary

○ Open and manage cases with external vendors, such as Microsoft Engineers

○ Ensure timely follow-up and updates to users, maintaining a response time SLA of 15 minutes

● User Account Management: Address account-related issues (e.g., login issues, password resets, password expiry) and ensure timely resolution.

● Software Maintenance: Maintain, update, and patch software to ensure applications remain functional and up-to-date.

● Documentation: Develop and update user manuals, instructional documents, and guidelines for end-users.

● IT Asset Management: Track, update, and report on IT assets for audit and budget purposes.

Skills and Requirements:

● Strong Communication Skills: Excellent spoken and written proficiency in English, with clear, customer-oriented communication.

● Customer-Focused Attitude: Demonstrates a service-oriented approach, with patience and attentiveness to user needs.

● Technical Proficiency: Solid understanding of computer systems, basic networking, mobile devices, remote support tools, and web conferencing products.

● Experience: Proven experience in a help desk or technical support role, preferably in a finance industry environment.

● Sense of Urgency and Ownership: Proactively takes ownership of incoming requests, striving for first-time resolution and high user satisfaction.

● Adaptability: Willingness to work on a shift rotation and adapt to changing support needs.

Benefits:

• Wide exposure across all industries

• Career Coaching

• 5 days work week

• Competitive incentive scheme

• Overseas incentive trips

Responsibilities

· Provide full spectrum of recruitment

· Work closely with business operation to identify manpower requirement

· Develop and implement talent acquisition strategies

· Create, propose and implement strategic effective hiring channels, procedures or techniques to improve recruitment measures & talent pipeline

· Effectively engage employees with daily operations needs

· Responsible for consolidation of weekly and monthly reports for operations needs and generate statistical report as and when required

· Be the point of contact to deliver value added services to both management and employees

· Others ad hoc duties as assigned

Additional Information:

· Good interpersonal and communication skills

· Ability to work independently as well as a good team player

· Ability to multi-task in a fast-past environment

Applicants who possess the relevant experience or interest are most welcome to apply.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Chan Mui Lee (Sandy)

Registration Number: R1108925

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Responsibilities

• Provide L2 helpdesk and onsite support to users on desktop, laptop, mobile and peripherals
• Update software patches periodically
• Provide services for all iMac, Deskside Break Fix support for end user devices and peripherals including delivery processing in accordance with Service Level by location
• Provide and/or oversee, as appropriate all installations and de-installations
• Provide and/or oversee cascades, moves, additions, refurbishments and operational changes for all in-scope equipment software, and related services at designated customer sites
• Coordinate, plan and schedule iMac in support of office changes, staff onboarding/offboarding with all IT functions and/or third-party vendors to minimise operational interruption or disturbance to customers
• Prepare and be on standby for video conference and meeting room A/V
• Assist in any IT-related projects, activities and events

Requirements

• Candidates with work rights in Singapore i.e Singapore Citizen and/or Singapore Permanent Resident due to nature of role
• At least Nitec or Higher Nitec certification
• At least 3 progressive years in a role of similar capacity
• Knowledge and hands-on experience with Microsoft end-user technology
• Knowledge and hands-on experience with iOS end-user technology

Preferred Requirements

• ITIL-certified

What do we do?

At Infosys Compaz(iCompaz), we focus on Digital Transformation for enterprises across industry vertical segments and services. We take clients on a rewarding journey of Digital Transformation, with strengths in AI, Data, User Experience, Cloud, Cybersecurity and Analytics, while also serving clients in their IT management in technology operations, infrastructure and applications. We serve a comprehensive client network spanning multiple industries and are helping clients meet the challenges of the digital economy in financial services, retail, transportation and logistics, telecom, services, and resource sectors, among others.

Why iCompaz?

• iCompaz is a Joint Venture between Infosys Limited and Temasek Holdings, both global leaders in their respective industries, and the JV was created exclusively to bring Digital Transformation capabilities and global skills to the ASEAN market. Temasek Holdings is a global investment company headquartered in Singapore. Infosys is a global leader in next-generation digital services and consulting, headquartered in Bangalore, India.
• We take pride in our fair employment opportunity. You are welcome at iCompaz regardless of age, race, gender, religion, marital status and family responsibilities, or disability.
• We offer an inclusive and diverse workplace environment to support your career aspirations. We have a strong emphasis on continuous learning to your professional and personal growth. If you are looking for an opportunity where you would be able to make an impact with what you are good at, and at the same time being able to explore any other area that interests or motivates you, WE’VE GOT YOU COVERED!

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Job Summary:

The Hypervisor, Storage, and Backup Lead is responsible for managing, maintaining, and optimizing the project’s virtual infrastructure, storage systems, and data backup solutions. This role ensures high availability, performance, and compliance across virtualized environments and data systems, providing seamless support and solutions for mission-critical systems.

Key Responsibilities:

1. Hypervisor Management

• Design, implement, and maintain virtual infrastructure using hypervisor technologies, including VMware and Oracle Linux Virtualization Manager (OLVM).
• Monitor and optimize virtual machine performance, resource allocation, and utilization to ensure optimal system function.
• Ensure high availability and reliability of the virtual infrastructure through proactive maintenance, monitoring, and incident resolution.
• Manage and resolve incidents and problems within the virtual environment, collaborating with internal teams as necessary.

2. Storage Management

• Oversee the administration of storage systems, such as SAN (Storage Area Network) and NAS (Network-Attached Storage).
• Conduct regular storage health checks and utilization assessments, identifying and implementing optimization opportunities.
• Ensure adequate storage capacity is maintained to meet application and infrastructure demands.
• Address and resolve incidents and issues related to storage systems efficiently to minimize downtime.

3. Backup Management

• Manage and optimize backup solutions, ensuring data protection across the project’s environment.
• Monitor backup schedules to ensure successful completions, addressing any failures promptly.
• Ensure compliance with organizational and regulatory data retention policies and regulations.
• Resolve incidents related to the backup solution and perform necessary recovery actions.

4. Documentation and Reporting

• Maintain comprehensive documentation of virtual environments, storage configurations, and backup procedures.
• Generate regular reports on system performance, capacity planning, and backup status to support decision-making.
• Prepare Root Cause Analysis (RCA) reports for high-severity incidents and collaborate on preventive measures.
• Escalate issues to vendors when necessary to ensure timely incident resolution.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 5+ years of experience in hypervisor management (VMware, OLVM, or similar), storage systems (SAN, NAS), and backup solutions.
• Strong understanding of virtualization principles, resource allocation, and capacity planning.
• Proficient in storage administration, health monitoring, and incident management.
• Experience with backup and recovery systems, including scheduling, monitoring, and troubleshooting.
• Excellent problem-solving skills with the ability to address incidents quickly and effectively.
• Strong communication skills and ability to generate clear, detailed documentation and reports.

Preferred Skills:

• Certifications in VMware, OLVM, or related virtualization and storage solutions.
• Experience with high-availability architectures and disaster recovery planning.
• Familiarity with compliance frameworks related to data retention and recovery

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support role.

Responsibilities:

• Provide customer support by answering phone and email enquiries
• Primary investigation, information gathering before escalating to internal team for further diagnosis
• Manage operational issues/risks in a timely manner; escalating when necessary
• Keep track of service requests to meet service KPIs
• Follow standard operating procedures, and respond professionally
• Communicate effectively between customers and development team on escalated issues
• Understanding of issues raised by customer
• Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised
• Serve as a key point of contact based on agencies assigned
• Cross functional collaboration: You are required to work with different teams within our organisation to meet the needs of our business.
• Escalate critical issues / roadblocks to the Technical Support Team Lead

Requirements

• Minimum polytechnic diploma in IT, computer engineering, or relevant experience
• Preferably have knowledge in cloud services (eg. Microsoft 365, Amazon Web Services, Microsoft Azure, Google Cloud)
• Preferably have knowledge in ticketing system (JIRA)
• Good interpersonal and communication skills
• Strong analytical and problem solving/troubleshooting skills
• Strong interest in technology
• Ability to communicate highly technical information to both technical and non-technical customer audience
• Ability to work independently and as a team in a dynamic environment

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.

The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

Apply for this job

Construction company located at Tiong Bahru.

Customer Support Engineer

Working Hours : Mon to Fri (office hour)

Key Responsibilities:

• Prepare and issue accurate quotations based on customer requirements and follow up on potential sales.

• Liaise with Site Engineers to understand customer needs and provide necessary support.

• Assist in the preparation of sales proposals and offer technical solutions where appropriate.

• Liaise with the Operations and Purchasing teams to ensure timely sourcing of products to meet customer demands.

• Support purchasing roles by ensuring that materials and products are sourced in line with customer requirements and job timelines.

• Assist in sourcing and evaluating products and suppliers, negotiating pricing, and ensuring lead time clearly defined.

• Handle general customer inquiries through calls, emails and WhatsApp to resolve issues in a timely and professional manner.

• Provide administrative support for sales meetings, product presentations, and other related events.

• Track and monitor customer satisfaction and dissatisfaction, addressing issues where necessary to enhance the overall customer experience.

• Escalate unresolved issues to the Section Team Lead/ Sales Manager or relevant departments for further action.

• Perform ad-hoc administrative tasks as assigned by the Section Team Lead or Sales Manager.

Requirements:

• Exposure in Engineering or a related field preferred.

• Experience in sales support or customer service roles is an advantage.

• Excellent communication and interpersonal skills.

• Proficiency in MS Office applications (Word, Excel, Outlook) and experience with CRM systems.

• Ability to handle multiple tasks, work under pressure, and meet deadlines.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Purpose

You are required to assist and support daily operations of the New Business Underwriting Support team.

The Job

· Working effectively with team members and parties from various internal departments, ensuring the service standards including TRTs and level of accuracy of the daily transactions processed are met

· Process daily incoming transactions related to New Business Underwriting Support

· Attend emails from intermediaries, external and internal customers, on enquiries and outstanding requirements/ actions related to policy issuance

· Support the daily operations of the admin team on processing of daily incoming applications and emails received from intermediaries, external and internal customers

· Coordinate and collaborate with intermediaries and internal stakeholders to ensure daily work issues are resolved to provide appropriate and timely services to customers

· Identify process gaps and manage process improvement within the New Business administration team

· Manage changes and enforce governance through providing overall guidance to staff on business deliverables; including managing staff resources, managing internal work-streams interdependencies

· Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks

· Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

· Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

· Degree holder and above in related discipline (Banking/ Finance/ Business/ Accounting) with relevant insurance certifications preferred

· Minimum 4 years of relevant experience in the insurance industry or in an administrative capacity with an eye for details and meticulous

· Good interpersonal skills and communication skills – proficient in oral and written

· Computer literacy with good working knowledge of MS Office (eg Excel, Word) applications

· Problem solving, customer service orientated

· High level of integrity, take accountability of work and good attitude over teamwork

· Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

PC Deployment and Configuration

• Install, configure, and deploy personal computers and related peripherals, including desktops, laptops, monitors, and printers.
• Ensure that all PCs are set up according to company standards, including operating systems, software applications, and security protocols.
• Perform hardware and software upgrades as needed.

Troubleshooting and Technical Support:

• Provide technical support to end-users for PC-related issues, including hardware and software problems.
• Escalate complex problems to the appropriate IT teams when necessary.

Maintenance and Upkeep:

• Conduct routine maintenance on PCs to ensure optimal performance and security.
• Perform system updates, patches, and antivirus scans.
• Manage inventory of PC hardware and software licenses.

Documentation:

• Maintain accurate records of PC configurations, repairs, and maintenance activities.
• Updates of support tickets and resolutions details on job completion.

Job Requirements:

• Diploma / Nitec in IT, Computer Engineering, Electrical, Electronic or relevant
• Welcome entry level (Training provided)
• Mandarin speaking to work with chinese associates
• 5 days work (Monday to Friday)
• Islandwide work locations (Mostly in the East areas)
• Salary $2300 - $2800

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

• Assist the Senior School’s Music team with a wide-ranging curriculum, extracurriculars, and an active schedule of performances.
• Accompany various groups and take charge of creating performance chances for Senior School students.
• Arrange and sequence music for diverse ensembles, fostering a welcoming atmosphere where students are motivated to explore, perform, and support each other.
• Coordinate and promote the yearly "Battle of the Bands" alongside the Music Department and lead select agreed-upon music activities outside regular classes.

Requirements:

• Diploma in Music/Arts or equivalent.
• At least 2 years of experience in supporting music learning, with a focus on piano.
• Strong piano skills with good ensemble and arranging skills.
• Capable of adapting to diverse student age groups and various teaching approaches.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

IT Resourcing & Commercials

The successful applicant will be part of the team in Technology Business Management (TBM) Unit. The applicant is responsible for supporting vendor management and procurement processes. This position supports the Technology Group (TG) in its day-to-day management, vendor relations, and strategic procurement activities, while maintaining alignment with organisational goals and ensuring compliance with procurement standards.

Key Responsibilities

· IT Management Support

o Vendor and WOG Engagement: Assist in facilitating engagement between TG and external vendors, as well as Whole-of-Government (WOG) entities, to ensure collaboration and alignment with key initiatives.

o Event and Initiative Management: Coordinate and provide logistical support for TG-hosted events and industry initiatives, ensuring effective execution.

o Office Space and Planning: Contribute to the planning and management of TG office space, ensuring optimal usage for team members and operational requirements.

o Executive Support: Provide administrative support to TG leadership, including scheduling meetings, managing travel logistics, and preparing materials for executive presentations and initiatives.

· IT Resourcing & Commercials

o Vendor Performance and Spend Analysis: Assist in tracking and analysing the performance of TG vendors, ensuring alignment with service level agreements (SLAs) and budgetary constraints.

o Augmented Resource Planning: Support TG’s augmented resource planning by helping with workforce forecasting, allocation, and budgeting to meet project and operational demands.

o Strategic Vendor Partnerships: Contribute to the management of strategic vendor relationships, focusing on dependency management and optimising partnerships to meet TG objectives.

o Procurement and Contract Management: Assist in the management of procurement documentation (AORs, PRs, POs, Contracts), ensuring compliance with organisational standards. Help maintain the central contract repository.

o Demand Aggregation and Bulk Procurement: Support the execution of demand aggregation and bulk procurement processes, ensuring cost-effective purchasing and efficient resource allocation across the TG.

What we are looking for

Requirements:

• 3-5 years of experience in IT operations, vendor management, or procurement.

• Strong understanding of vendor management, resourcing, and procurement processes.

• Familiarity with procurement documentation standards, contract management, and demand aggregation.

• Experience in managing vendor relationships and analysing performance metrics.

• Excellent organisational, communication, and analytical skills.

• Ability to manage multiple tasks and support cross-functional teams in a fast-paced environment.

Key Skills:

• Vendor Performance Management

• IT Resourcing and Workforce Planning

• Procurement and Contract Management

• Event and Initiative Management

• Analytical and Financial Reporting Skills

• Stakeholder and Vendor Engagement

Responsibilities

• Provide hardware/software break-fix support for business-critical systems across various industries, including Hospitality, Healthcare, Government, and Financial sectors.

• Troubleshoot and resolve network issues reported by managed service agents, identifying root causes and implementing timely solutions.

• Lead and deliver Tech-Refresh projects, ensuring timely completion.

• Mentor and provide guidance to junior team members.

• Participate in a 24/7 rotational standby duty for P1/P2 escalations after office hours, including weekends and public holidays.

• Design and implement new network solutions and/or optimize the efficiency of current networks.

• Monitor, troubleshoot, and maximize network performance through ongoing maintenance and optimization.

• Deliver Client Success key account services, including change requests, preventative maintenance, and standby support.

• Perform network maintenance and system upgrades including certificate updates, patches, hot fixes and security configurations.

• Performing Risk Assessment and bug scrub reviews on reported security network vulnerabilities from vendor products.

• Report network status and performance to key stakeholders.

Requirements

• Minimum of 4 years of relevant experience in network support operations for large-scale network infrastructure.

• Strong knowledge of network technologies, including routing, switching, firewalls, FTTH access networks, SASE, and SD-WAN.

• Proficient in configuring firewalls, routing&switching and wireless network to maximize network efficiency and security.

• Proven expertise in core switching and routing (CCIE certification preferred).

• Hands-on experience with Firewall/Security technologies (Palo Alto, Fortinet, Cisco, SASE, SD-WAN).

• Practical experience with Huawei NCE Campus/Fabric solutions.(HCIE or HCIP preferred)

• Good project management, configuration, troubleshooting skills

• Good customer interaction, written and oral communication skills

• Ability to work with all levels, and ability to work and contribute in a team or individually

Licence no: 12C6060

Job Scope:

• Management and update of the school website*
• Management and update of e-Broadcast materials
• School event photography and videography*
• School event multimedia editor*
• Assist with management of ICT inventory
• Assist with PA and AVA management
• Assist with deployment of devices (for mass events, MCCA, etc.)
• Assist with loan of ICT equipment
• Assist with provision of ICT services

*denotes key duties

Requirements:

• preferably 1 year or more relevant experience in school or ICT-related environment.

Qualifications:

•  At least an ‘A’ level graduate; or
•  At least a diploma holder in one of the local polytechnics; or
•  At least an ITE graduate (or that of Higher Nitec)

Skills:

•  Basic video editing (any suitable tool / software)
•  Well-versed in MS Office
•  Well-versed in Google
•  Well-versed in Gmail
•  Able to take videos using a video camera
•  Able to take photographs using a DSLR

Contract Period: From 1 Jan 2025 to 31 Dec 2025

Salary: TBA

Location: Choa Chu Kang

Working Arrangement:

• Mondays to Fridays: 8.00am to 5.00pm

Service not required on Saturdays, Sundays and gazetted public holidays

EA License No: 96C4864

Reg. No.: R24121728

Work Location: Ang Mo Kio

Working Hours: Mondays to Thursdays: 6.45am to 3.45pm, Fridays: 6.45am to 3.15pm (30 mins break)

Contract Period: 1 Dec 2024 to 30 Nov 2025

Job Description

(a) Handle calls, walk-in enquiries, delivery, school mails, parcels dispatch.

(b) Attending to pupils who are unwell in the General Office (GO) and ensuring that the school’s early dismissal procedure is adhered.

(c) Coordinate with Teacher in charge to update weekly school activities in the GO

(d) Pack and prepare materials to be distributed to all classes

(e) Compilation of simple information and statistics using MS Office

(f) Filing and distribution of school correspondences and materials

(g) Provide administrative support during major school events e.g P1 orientation etc

Any other duties as assigned by School

Job Requirement

(a) At least an GCE ‘O’ Level (or equivalent)

(b) Preferably well conversant in both English and Mandarin

(c) At least 3 years of experience providing admin support

(d) Proficient in MS Office

(e) Basic First Aid knowledge

(f) Good communication and inter-personal skills

(g) Good team player with high level of initiative

(h) Good customer service skills

(i) High level of initiative and able to work independently

(j) Mature individual with a pleasant disposition

EA: 22C1322

EAP: R24124011

Scope of Work:

Counter Service to manage stakeholders’ needs

• Front desk duties include attending to the needs of walk-o in customers (such as parents, visitors, partners, teachers, staff, and students) in a professional, prompt and friendly manner. This also includes assisting students according to the school’s guidelines such as issuing graduation certificates and other documents.
• Accept goods on behalf of staff and coordinate with them to ensure receipt of the items.
• Handle incoming calls professionally and ensure they are answered within 3 rings.
• Issue stationery and loan items and provide guidance to users on the appropriate forms to use.
• Notify the General Office when stationery and first aid supplies in the Sick Bay need replenishment.
• Administer basic first aid to injured or ill students in the Sick Bay and issue excuse chits for students who need to leave school early.
• Manage lost and found items, ensuring they are promptly recorded, labeled, and organized in a timely manner.

Students’ Support

• Handle administrative duties such as data entry, verify and check on completeness of forms and documents submission such as MOE FAS application forms and leave application forms.
• Handle the latecomers by updating the latecoming details at the google form, issuing latecomer’s slip, daily updating of students’ attendance and notifying OM on students issued with Corrective Work Order.
• Manage parents’ appointments for key personnel during Parents-Teachers Meetings.
• Support Discipline Master in the safekeeping of Ezlink cards/ handphone for latecomers/students.

Other Administrative Support

• Provide administrative support for fund raising events.
• Maintain the orderliness and cleanliness of reception counter.
• Handle adhoc duties and projects assigned by the School.

Qualifications, skills/traits and experience:

- Candidate should possess strong communication and active listening skills, a pleasant, friendly and mature disposition and the ability to thrive in a fast-paced environment.

- Candidates must possess at least a GCE N Level Certificate

- Candidate should preferably have 2 years of experience in frontline customer service.

- Knowledge of MS word and MS Excel will be an advantage.

• Handle calls, walk-in enquiries, delivery, school mails, parcels dispatch.
• Attending to pupils who are unwell in the General Office (GO) and ensuring that the school’s early dismissal procedure is adhered.
• Coordinate with Teacher in charge to update weekly school activities in the GO
• Pack and prepare materials to be distributed to all classes
• Compilation of simple information and statistics using MS Office
• Filing and distribution of school correspondences and materials
• Provide administrative support during major school events e.g P1 orientation etc
• Any other duties as assigned by School

Qualification

• At least an GCE ‘O’ Level (or equivalent)
• Preferably well conversant in both English and Mandarin
• At least 3 years of experience providing admin support
• Proficient in MS Office
• Basic First Aid knowledge
• Good communication and inter-personal skills
• Good team player with high level of initiative
• Good customer service skills
• High level of initiative and able to work independently
• Mature individual with a pleasant disposition

The Services required are set out as follows:

1. Programme Design and Implementation

 Organize and manage activities during student engagement

programme (e.g., Reintegration Programme, The Catalyst

Programme, After-School Engagement) during term time.

 Organize and manage activities at the school’s after-school

engagement centre, ensuring they are meaningful and engaging

for students.

 Develop holiday programmes during school breaks to maintain

student engagement.

2. Student Supervision and Support

 Supervise students during activities, ensuring safety and positive

interactions.

 Help manage and guide students towards building positive peer

relationships and social-emotional competencies.

 Monitor and track student participation, following up with school

personnel on non-participation.

3. Mentoring and Guidance

 Mentor identified students with a focus on goal-setting, academic

support, and building social-emotional learning (SEL)

competencies.

 Collaborate with teachers-in-charge to equip students with the

relevant skills and values.

4. Resource Management and Activity Preparation

 Ensure the provision and preparation of necessary materials for

all student engagement activities.

 Engage students in maintaining the designated after-school

engagement room, ensuring it is conducive for activities.

5. Monitoring and Reporting

 Provide termly evaluations of the programmes, collecting

feedback from students and preparing reports for school.

 Share updates and progress on student participation and

programme impact for ongoing monitoring and improvement.

 Ensure adherence to the school’s code of conduct during all

activities.

6. Collaboration with School Personnel

 Work closely with school personnel to provide follow-up support

for students needing additional help, including connecting

students with community resources.

 Assist with other school-wide initiatives that support the holistic

development of students through uplift efforts.

7. Review and Improvement

 Conduct review of the student engagement programme at the

end of the academic year, recommending improvements for

future implementation.

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Provide L1/L2 support and participate as a team lead or member in projects.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Draft and update technical documentation such as administration & user guides.
• Source for products/solutions and vendors/suppliers for required projects.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.

Requirements:

• Diploma or degree in Computer Science or Information Technology
• CCNA certification is advantageous
• Minimum of 1 year of relevant experience in infrastructure system maintenance and optimization
• Expertise in enterprise networking, including implementation and support of WAN, LAN, and VPN optimization
• Proficient in managing Microsoft Server 2012 and newer versions, Microsoft 365, and Google Suite products/services
• Knowledgeable in internet architecture, including TCP/IP, DNS, DHCP, Proxy, and Firewall configurations
• Familiar with devices such as Alcatel PABX, FortiGate, Cisco, and Unifi Wireless AP Controllers
• Strong understanding of CyberRisk and CyberSecurity; experience with PDPA is highly desirable
• Experience with Veeam, VMware, and UNIX/Linux is advantageous
• Additional skills in API/web programming and database administration are a plus

To apply, please visit www.gmprecruit.com and search for Job Reference: 24953

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Key Responsibilities

• Lead production services for a geographically dispersed group, ensuring daily datacentre availability scheduling for both planned and unplanned maintenance across different production domains: Consumer Online, Mobile Banking, Payments, and Merchant Services.
• Oversee and review monthly maintenance requests, targeting less than 1% of requests causing unplanned customer impact.
• Approve or deny all change requests impacting the five highlighted production domains.
• Prepare comprehensive application deployment instructions, accounting for dependencies and operational capacity.
• Collaborate closely with Release Management for scheduling, technical assistance, and documentation related to code deployments, including emergency requests.
• Partner with various teams (network, application, workload management, problem management, and infrastructure support) to schedule updates and resolve ongoing issues.
• Establish communication windows with Line of Business representatives for planned outages.
• Participate in the OnCall Manager on Duty rotation, managing disruptions and providing updates to senior leadership during high-impact service interruptions.
• Orchestrate datacentre network traffic routing for operational activities, business continuity, and compliance.
• Collaborate with the Vendor Liaison group on vendor code changes and infrastructure deployments.
• Work with multiple stakeholders (Project Management, SMEs, Network/Infrastructure Architecture, etc.) to define and implement operational readiness routines for monitoring and managing datacentre traffic and outages.
• Design and develop deployment script templates and maintain a library of deployment plans.
• Collaborate with Application Delivery to design and implement deployment strategies using bank-approved tools.
• Serve as an escalation contact for frontline teams during critical traffic management actions to resolve production incidents.
• Generate change progress reports and escalations as needed for senior leadership.

Key Requirements

• Bachelor’s degree in a related field or equivalent experience preferred.
• Proven experience in production services or operations management, particularly in a datacenter environment.
• Strong understanding of change management processes and methodologies.
• Familiarity with the Software Development Life Cycle (SDLC) and deployment strategies.
• Excellent communication skills, with the ability to collaborate effectively across various teams and levels of management.
• Experience in managing and orchestrating datacenter traffic and application deployment.
• Knowledge of consumer banking routing mechanisms is preferred.
• Ability to analyze and resolve complex issues, providing timely updates to senior leadership.
• Strong organizational skills with a focus on detail and accuracy.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

Job Scope:

Customer Care Ops

• Ensure quality and adherence to SOPs for case escalation and case management for Integrated programmes
• Update and enhance current SOP to enhance workflow, increase efficiency and improve customer satisfaction
• Assist in training and upskilling of client appointed centres and contact centre provisioned for Integrated programmes
• Measure and monitor customer satisfaction for escalated cases
• Coordination of regular meeting with stakeholders
• Assist to investigate and monitor status of key cases to ensure customer satisfaction.
• Engage with internal stakeholders on review of programme improvements for better customer experience

Programme Support (Logistics Support)

• Assist to monitor inventory level at client appointed centres and all Tracker Distributors
• Ensure no discrepancy in client appointed centres and all Tracker Distributors’ inventory.
• Perform reconciliation of tracker issuance and balance stock records, and to follow-up on all discrepancies.
• Ensure timely and accurate submission of documentation and reports by client appointed centres and all Tracker Distributors, monitoring it on a daily, weekly, or monthly basis as required.
• Support post app release issues and rectifications, solutioning
• Provide logistics support for the customer care area and all Tracker Distribution Channels

Others / Adhoc Duties

• You may be assigned to other adhoc duties by the department. This may include supporting other administrative work.

Working Arrangement:

Contract Duration: 6 Months

Location: Outram Park

Working Hours: Mondays to Fridays:

Job Requirements:

• Good excel skills
• Customer care work experience
• Fresh graduate / with relevant work experience are welcome

EA License No.: 96C4864

Reg. No.: R22110485

Job Responsibilities:

• Prepare work packages and ensure spare availability prior to work commencement
• Prepare work packages and provide support to technical crew
• Liaise with technical crew and various departments to ensure smooth and timely completion of planned tasks
• Perform data input and analysis
• Plan and track monthly programs for completion
• Answer customer queries
• Any other duties required

Job Requirements

• Min ITE/Diploma in Aerospace Engineering or equivalent qualifications
• Preferably with at least 1 years of relevant working experience in aviation or related industry
• Basic computer skill required
• Knowledge of SAP will be an advantage
• Comfortable with 12 hours rotating shift work arrangement
• For LMCC Department

Job Description:

• Assist in checking of aircraft components and consumables availability
• Ordering and monitoring of ad-hoc aircraft components and consumables required.
• Updating Daily Spares Shortage list and track task completion
• Communicate with Engineers on spares availability
• Performing credit back of unused spares
• Perform installation/dismantling of aircraft components on SAP
• Managing 3rd party spares inventory
• Communicate with Customer Support team when required.
• Carry out any other tasks as assigned by Supervisor or Executive.

Requirements:

• Minimum Higher Nitec in Aerospace Engineering or Equivalent
• Good communication in written and spoken in English.
• Able to work in dynamic and fast-moving environment.
• Highly organized and computer literate.
• SAP experienced preferred.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 3 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint