Our Infrastructure Platform group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you and the products you deliver—will thrive. The Enterprise Technology Finance & Business Management (F&BM) team is responsible for partnering and supporting senior technology management and plays a critical central role in executing financial processes, analysis, reporting, and maintaining strict governance across a large matrixed organization.

As a Financial Analysis, Analyst within the Enterprise Technology F&BM team, you will focus on providing Finance support across APAC including oversight, data analysis, headcount management and articulating financials to senior management.

Job responsibilities:

• Reporting on strategy, budget, project delivery, controls, risks and delivery. Oversee the financials of projects across the APAC region, tracking and translating investments into 3-5 year financial plans, ensuring the allocation of costs are accurate and in line with local law, etc.

• Providing transparency on expenses & resources with a focus on key drivers and to maintain governance over financial controls. Assist in the tracking, reporting, and oversight of labor management for an organization across the Asia Pacific region. Functions include tracking labor towards set targets, assisting in the creation of cost centers and other organizational structures etc.

• Collaborating to ensure monthly APAC Region reports are delivered on time with quality and actionable driver explains.

• Proactively analyze trends, research issues and respond to enquiries

• Partnering with all Global functions to drive standardization and continuous improvement across the key metrics that serve the region

• Enforceing guidelines and operating principles for effective delivery of information as defined by F&BM

• Partnering with other finance and business managers across technology to agree and leverage best practice

Required qualifications, capabilities, and skills:

• Minimum 2 years of experience within Finance required

• Effective skills in Excel / PowerPoint

• Financial / accounting experience, and analytical skills

• Ability to deliver/extract/report/analyze in time

• Fosters positive working relationships; good team player

• Able to work with supervision and as part of an integrated team

• Good interpersonal, verbal and written communication skills

• Ability to multi-task and deliver quality work under pressure

This role is intended to be for an initial term of approximately 12 months only, however, subject to business needs, the contract may be extended or converted to permanent employment.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=5a2a8f8cb90872e40116f3ba99d58552

Reporting to the Regional Service Lead - ASEAN, you will be responsible to provide Level 1 support to ensure the smooth running of the office from a Technology perspective.

Responsibilities:

· Provide additional IT Support to the team

· Perform an inventory reconciliation on IT equipment, categorizing and documenting for better tracking

· Support the Service Lead on the maintenance and testing of fixed office equipment such as Laptop Docks, Monitors, Peripherals, Printers and Projectors

· Partner with HR and event organizers for the setup of the office to support various in-person and virtual events such as Townhalls, Workshops and Large meetings

· To provide support for VIPs when they are visiting the office

· To work with IT Support teams on issue resolution

· To support and coordinate IT activities related to local IT projects.

Requirements:

· 5 years’ experience in an Office administration or in an IT support role.

· Proficient in the use of Microsoft Office 365 and Teams.

· Have helpdesk experience, in a multinational environment would be an added advantage.

· Partnership and customer service mindset.

Key Responsibilities

• Platform Operations Management: Manage day-to-day operations of technology platforms including MS SQL Server, Oracle, and Unix. Identify potential production issues and create incident, enhancement, and problem tickets in the ticket tracking system.
• Incident Management: Communicate effectively with development and internal business operations teams regarding incident resolution and enhancements.
• Production Support: Provide front-line technical support to end users in relation to incident/problem management, release/deployment, and operational readiness.
• Monitoring & Triage: Utilize monitoring and scheduling tools to oversee production support roles (L1/L2/L3) and perform real-time restoration and triaging of issues impacting services.
• Collaboration: Work closely with Technology Infrastructure and Development Testing Teams to support integrated/independent releases, software/hardware upgrades, and server upgrades.
• Performance Metrics: Ensure production and performance SLAs are met, escalating issues as necessary. Maintain metrics to identify vulnerabilities and areas for improvement.
• Process Improvement: Create and enhance operational and technical policies, adopting best practices and standards. Lead initiatives to automate processes and improve service delivery.
• Escalation Point: Serve as a point of escalation between client/business areas and internal management for moderately complex unresolved problems and service requests.
• On-call Support: Participate in on-call rotation for off-hours and weekend support as required.

Key Requirements

• Experience: Minimum of 5 years of hands-on experience as a COBOL developer, including proficiency in COBOL, JCL, VSAM, DB2, CICS, MQ Series, and Easytrieve.
• Technical Skills: Strong experience with Endeavor and IBM problem determination tools such as File Manager and Fault Analyzer. Solid background in production support within Unix and SQL environments.
• Desired Skills: Exposure to IMS DB/DC, REXX, and experience in the banking or financial industry.
• IT Knowledge: Proven knowledge in Java/J2EE (Core Java, JDBC, EJB, Java Web Services) and server-side technologies (SOAP/RESTful services, XML/XSLT). Familiarity with middleware components like Message Broker and IBM Websphere MQ.
• Database Expertise: Experience with Oracle, DB2, and PL/SQL query performance tuning.
• Analytical Skills: Strong troubleshooting, analysis, and root cause analysis capabilities with advanced query and programming skills.
• Communication: Excellent written and verbal communication skills in English, with the ability to communicate effectively across all business lines and management.
• Flexibility & Credibility: Demonstrated ability to navigate ambiguity, establish credibility among technical peers, and suggest actionable ideas for enhancing customer experience.
• Operational Understanding: Knowledge of event-driven and schedule-driven batch processes, alongside the ability to assess severity and impact, engaging necessary teams for timely resolution.

Working Location: Queenstown

Working Hours: 10am to 6pm (Mon to Fri)

JOB DESCRIPTION

• Gather and compile data from various sources, including databases, reports, and external sources
• Analyze data to identify trends, patterns, and insights that inform business decisions
• Use statistical and analytical tools to perform data analysis
• Prepare detailed reports and presentations based on data analysis
• Create visualizations, charts, and graphs to effectively communicate findings to stakeholders.
• Ensure accuracy and clarity in all reports and presentations
• Provide actionable insights and recommendations to improve business performance
• Conduct market research to understand industry trends, customer behavior, and competitive landscape
• Develop and maintain documentation for data processes and methodologies

JOB REQUIREMENTS

• Minimum Diploma and above
• Strong analytical and problem-solving skills, with the ability to think critically and draw meaningful insights from data
• Excellent communication and presentation skills, with the ability to convey complex information to non-technical stakeholders
• Attention to detail and accuracy in data analysis and reporting
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You are also required to perform these job functions:

• Data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process
• Produce and deliver tracking and reporting for key KPI/SLA’s in the business
• Responsible for updating key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts, etc.)
• Perform ad-hoc data analysis to support the business initiatives
• Create and maintain efficient and secure systems for recording data and producing relevant documentation
• Seek opportunities to drive innovation and process improvement within the reporting spectrum
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Who are we looking for?

• Possesses an analytics-related diploma or at least a Bachelor’s Degree
• Experience in extracting, transforming and porting data from source systems to data analytics platform(s) and reports
• Experience in conceptualising, designing, developing, testing, implementing and supporting agile data analytics platforms to support analytical initiatives of internal or external stakeholders
• Experience in analysing different types of data to support business needs and present the results in concise visualisation formats
• Has an inquisitive mind and proactivity to challenge the norms constructively
• Team player with good communication and presentation skills
• Detail oriented, independent and able to work under pressure to meet deadlines
• Experience in Salesforce, advanced Excel and PowerPoint would be preferred
• Ability to use analytical tools such as Tableau, Power BI, Looker, Klipfolio, Qlik, R, SPSS would be added advantage
• Adaptable to various stakeholders, business models and projects

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

This position offers the successful candidate the unique opportunity to work closely with key stakeholders across the bank from Front Office, Business Managers, Platform, and Finance on data analytics and management reporting, to support and ensure proper management governance and oversight for the Financial Intermediaries (FIM), Single Family Office (SFO) and Wealth Advisory (WA) businesses whilst achieving sustainable business growth.

• Prepare and present reports on FIM, SFO and WA businesses to FFWA management and other stakeholders (e.g. ARRC) for management governance and oversight.
• Support initiatives using data analytics to deliver meaningful insights in a timely manner for informed decision making to properly manage risks or drive business or marketing strategy.
• Understand the needs of FFWA stakeholders and provide analytical support where required to identify business problems and opportunities, and provide actionable recommendations where applicable
• Continuously look for new ways to apply technology (AI models) to forecast business trends, behaviour to uncover trends and track effectiveness of initiatives both for risk management and business opportunities.
• Supports in UAT and implementation of enhancements to systems or processes to improve data quality to enable accurate reporting

Requirements

• Min Bachelor's degree, or equivalent.
• Minimum 3-7 years prior experience with a private bank.
• Strong analytical skills, meticulous and attention to details.
• Excellent communicator with good interpersonal skills and team player.
• Proficient in MS Excel, MS Word, MS PowerPoint, and office software.
• Good understanding of common financial services and products.
• Experience in FIM business areas or data management and analytics will be a big plus.

We're seeking a talented Market Insight Analyst based in Singapore to analyze the media trend in the China market. You will leverage data analysis and market research techniques to uncover trends, identify opportunities, and inform strategic decision-making.

Job Description:

• Oversee the quality of ratings from external vendors and ensure accurate assessment of content relevance for Chinese media.
• Generate detailed reports that analyze issues, patterns, and trends specific to Chinese media content.
• Use data analysis tools (SQL, Python, Tableau) to identify insights and uncover relevance issues within query logs and metrics.
• Collaborate closely with statisticians, engineers, and data scientists to evaluate and refine search algorithms.

Requirements:

• BA/BS or equivalent industry experience in Business Administration, Business Analytics, etc.
• Experience data analysis tools such as SQL, Python, Tableau.
• Familiar with search and recommendations engines.
• Experience analyzing large data sets and generating reports.
• Able to read and write in Mandarin (min. B3 in 'O' level Chinese or equivalent certifications) to read, analyze and write content in Mandarin.
• Good knowledge of Chinese media such as music and movie industries is required to support the Chinese market.
• Excellent analytical and problem-solving skills.
• Ability to work effectively with teams on multiple projects under tight deadlines.
• Willingness to be proactive in bringing new, innovative ideas to the table.

Responsibilities:

• Providing IT technical support and managing of office network/system.
• Monitoring and managing of system security.
• Overseeing tech refresh of office IT systems.
• Responsible for patches and updating of IT framework.
• Monitoring and managing of IT inventory hardware and software licenses.
• Participation and supporting IT upgrading projects.
• Analyzing, monitoring and providing reports on IT infrastructure.

Requirements:

• Preferably 1 – 2 years of relevant experience in the IT industry
• Diploma or Degree in Information Technology or related qualification
• Familiar with different operating systems including Windows and Mac environment
• Knowledge in Privileged Account Security solution will be an added advantage
• Self-motivated and able to work in a team to deliver results

Responsibilities:

• Provide first-level helpdesk and end-user support.
• Install, configure, and maintain hardware, software, networks, printers, and scanners.
• Monitor and manage network infrastructure and connectivity (patch panels, UPS, routers, switches, firewalls, VPN, etc.).
• Administer physical and virtual servers, including patching and updates.
• Manage user accounts (Active Directory, LDAP) and troubleshoot and resolve system and network issues.
• Perform equipment repairs and replacements as needed and oversee backup operations.
• Maintain documentation and create relevant support reports.
• Support application rollouts and maintain software license records.
• Manage IT assets, inventory, and supplies.
• Coordinate with vendors for procurement and maintenance.
• Test and evaluate new technologies.

Requirements:

• 3-4 years of experience in end-user IT support or a computer operations environment.
• Proficiency in installation, configuration, migration, and maintenance of servers, PCs, OS, and software.
• Strong troubleshooting skills for Windows 10/11 and experience with Windows Server 2012/2016/2021.
• Experience with Active Directory, email accounts, Symantec Endpoint Protection, and Veritas Backup Exec.
• Basic networking (DNS, DHCP, VLAN) and advanced printer/peripheral troubleshooting.
• Interest in learning new technologies; cybersecurity knowledge is a plus.

To Apply:

Interested candidates who wish to apply for the advertised position, please click on “Apply Now” and “ATTN: HL”

Loh Hui Ling | Registration No: R24122909 | EA Licence No: 12C6253
Dynamic Human Capital Pte. Ltd. | 2 Kallang Avenue #03-08 CT Hub Singapore 339407

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g., NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Main Responsibilities

The primary function of the Deskside IT Support (Mac) role is to support users and workstations, maintaining and troubleshooting systems as required, with the aim of providing a stable and fully functioning environment, either onsite or remotely.

• Deploy and maintain new workstations
• Provide technical support for desktop issues
• Support VIP members of Hogarth
• Assist users in Joint Ventures, liaising with Hogarth Production Support to ensure the site is fully supported
• Document and update documentation on standard procedures
• Escalate and formally report faults to specialist engineers (including third party support when required)
• Working with standard application suites and custom workflow tools at Hogarth (detailed below)
• Maintain meeting rooms’ A/V equipment
• Technical support for in-house agency facilities
• Adobe Creative Cloud support
• Microsoft Office support

Additionally, provide first line support for Hogarth staff and clients that utilise Hogarth's applications, ensuring concise and accurate logging and management of all incidents and requests reported to the online service desk. Ensure tickets are resolved to the highest quality within agreed service levels whilst meeting customer expectations. Resolve first line issues and use the appropriate escalation channels if unable to provide a fix.

Specifically;

• Monitor service management system activity and log / acknowledge incidents and service requests, allocating appropriate category and priority definitions
• Respond against defined Service Level Agreements and Key Performance Indicators and ensure that appropriate and timely responses are provided
• Complete first line investigation and diagnosis, updating incident records as necessary
• Carry out, and report on daily system health checks for all supported applications
• Triage incoming incidents and escalate problems to 2nd and 3rd line support teams, engaging external advisory and technical operations partners where necessary
• Resolve incidents and service requests and deliver appropriate, timely and accurate communications for internal use and for client distribution
• Participate in major incident events, adhering to defined best practice
• Review incidents and identify trends and underlying problems, ensuring that they are referenced, logged and tracked in appropriate systems
• Maintain the Knowledge Base, updating documentation where appropriate
• Weekend on-call coverage rota for Major Incidents (P1’s and P2’s)

Qualifications and Experience

Essential Experience & Skills

• Good experience of macOS support
• An excellent working knowledge of technical support for desktop issues
• Effective problem solving, able to recognise root causes and identify ways to overcome them
• Good working knowledge of Adobe Creative Cloud
• Quick learning skills with information retention and a good technical aptitude/ability
• Confidence to deal professionally with staff at all levels in the organisation
• Service focused "can-do" attitude
• Excellent administration and organisation skills
• Excellent communication, interpersonal, team working and multi-task management skills along with time management
• Self-motivated with the ability to work autonomously but also to contribute as a team player
• Ability to communicate technical information in a user-friendly way
• Positive attitude towards problem solving and tight deadlines
• A commitment to service improvement with a customer focused attitude

Desirable Experience & Qualifications

• Previous work experience within an advertising agency/post production facility
• Knowledge of media types and file formats
• ITIL V3 Foundation
• Knowledge of JAMF Pro
• Knowledge of Apple Remote Desktop / Microsoft Remote Desktop
• Apple Certified Support Professional (ACSP)

Recruiter (WFH, Remote Support)/ Recruitment Consultant / Talent Advisor

Calling for Supermoms, Superdaddy, Superhero YOU!

YES! You are THE ONE! We are hiring Recruiter (WFH, Remote Support)/ Recruitment Consultant / Talent Advisor

who are keen to take on flexible-work arrangement as a Recruiter/ Talent Advisor

We want you and we would like to journey with you to help you achieve your next career purpose that commensurate with an attractive benefit/ Commission and an integrated work life harmony.

Come, join our Team!

Interested applicants, we are waiting for you… wait no further and send over your MS word resume over to us.

Job Requirements

• Good track record in providing Customer Service/ Telemarketer.
• Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage
• Min. 2 years of Customer Service/ Telemarketer/ Cold-calling in a Call Centre environment experience.
• Experience working as a Telemarketer in a Bank or Contact Centre environment is highly desirable.
• Able to communicate effectively and professionally over the phone.
• Confident and pleasant personality
• Enjoy talking to people over the phone.
• Willing to learn the traits of recruitment.
• Able to work independently and as a team

**Incumbent must be CEI Certified or willing to go for the CEI course is required.

Candidate must be willing to take on a Commission base role.

Please contact us or apply in-confidence your update MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Overview:

The Audio-Visual and Information & Communication Technology (ICT) Executive plays a crucial role in ensuring the smooth operation and maintenance of audio-visual equipment and ICT systems within the school environment. This role involves supporting all aspects of audio-visual equipment setup, operation, maintenance, and support during various school events and activities.

Job Responsibilities:

• Manage Set-ups of Audio Visual equipment during all major school events
• Set up, test and operate sound/light/Audio Visual systems during school events
• Maintain inventory and loan records of Audio Visual and Inforcomm Technology equipment.
• Provide consultation to Head of department/ ICT and Subject Head/ICT on the Audio Visual needs of the school.
• Manage Audio Visual equipment in classrooms and all other special rooms and monitor the equipment usage and carry out maintenance when required.
• Coordinate with vendors on repair services
• Manage the loan and condemnation of Audio Visual and Information Technology Equipments and accessories
• Collaborate and support teachers to effectively utilize the Digital signage and AV system for school-wide communication

Other duties:

• Involve in Co-curricular trainings to support students in their learning and activities.
• Assist in taking photographs and recording videos for school events, and ah-hoc activities
• Assist in the troubleshooting of simple Audio Visual /Information & Communication Technology issues

Requirements:

• Possessed a certificate in related field, or its equivalent.
• Candidate should also be an excellent team-player who is organized, meticulous and with the ability to multi-task. Strong communication and interpersonal skills is needed.
• Candidate with at least two years of relevant experiences within the past three years will be preferred.

Specifications:

• Location: Bukit Panjang
• Working hours: Weekdays, 9am to 3pm

The team provides IT support for employees and manages the IT Concierge and operate on-site.

Job Description:

• Support end user onsite and remotely to resolve IT related issues daily
• Manage IT assets
• Manage IT hardware tokens
• Manage IT accounts
• Manage IT provisioning and IT induction on new hires first day of work
• Data destruction / Data Degaussing
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking.

Requirements:

• Singapore Citizen/Permanent Resident
• A relevant Diploma or Nitec Cert with relevant IT experience
• Required to rotate within the 3 locations around the central and north-west areas.

Other Information:

• Yearly Performance Bonus
• Duration: 1 Year (renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

• Experience in QA and support

• Experience with full-stack web-technologies like React JS, Node JS etc.

• Knowledge of the Software Development Process

• Working with databases and data manipulation

• Knowledge of Agile methodologies and testing techniques

• Adaptable technical knowledge and ability to perform multiple tasks at the same time

• Good written and verbal communication skills

• Passion for quality, performance, reliability and teamwork

Responsibilities

• Configure and manage infrastructure systems, applications, and network equipment (e.g., Active Directory, data centers, firewalls, VPN, video conferencing).
• Oversee desktops, mobile, and remote devices.
• Ensure automated backups, disaster recovery processes, and system patches, with close monitoring of resource usage.
• Work with external vendors to uphold SLAs.
• Develop and update technical documentation (admin and user guides).
• Support local and international users over LAN/WAN securely.
• Identify suitable products, solutions, and suppliers for project needs.
• Provide L1/L2 support and participate in projects as a lead or team member.

Requirements:

• Diploma/Degree in Computer Science, IT, or CCNA Certification.
• At least 1 year of relevant experience.
• Proficient in enterprise networking (WAN, LAN, VPN optimization).
• Skilled in Microsoft Server (2012+), Microsoft 365, Google Suite.
• Knowledgeable in internet architecture (TCP/IP, DNS, DHCP, Proxy, Firewall).
• Familiar with Alcatel PABX, FortiGate, Cisco, and Unifi Wireless AP Controller.
• Strong understanding of CyberRisk and CyberSecurity; PDPA familiarity preferred.
• Experience with Veeam, VMware, and UNIX/Linux is beneficial.
• Background in API/Web Programming and Database Administration is a plus.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.

2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.

3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.

4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.

5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.

6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.

7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.

8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.

9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

• Hybrid work arrangement (3 days WFH per week, after probation)
• AWS + VB provided

Our client, an MNC educational company, is looking for a Franchise Support Specialist to join their team.
The main job is to provide business support to enable franchisees to develop the company values and branding.

Job Requirements:

• Make recommendations and strategies through analysis to achieve positive growth and improve quality of instruction to students and communication with parents.
• Visit learning Centers branches to conduct follow up consultations with franchisees towards achievement of positive growth and improvement in quality of instruction to students and communication with parents.
• Provide franchisees with learning platforms and opportunities to effectively implement the company’s methods and enhance the operation of learning centers in alignment with the Centre Operation Manual.
• Identify needs for marketing activities and assist franchisees in marketing strategy in consultation with the Public Relations & Marketing Division.
• Formulate area expansion strategy in collaboration with Field Support Division to overcome market competition and to grow and capture market share.
• Work with Field Support Division to plan and organize the launch and integration of new franchisees to expand company's franchise network.
• Other Ad hoc duties if needed.

Job Requirements:

• Degree holder
• Excellent interpersonal and communication skills both written and verbal
• Candidate without related experiences but are willing to learn are welcome to apply !
• Strong analytical and problem-solving skills

Interested applicants, please send your resume to Tiffany (R1104633) , [email protected] with email subject header "Job Application for Franchise Support Specialist - TK " .

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find our Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

R1104633

Koh Jia Wen

Work Location: Montfort Secondary School

Working Hours: Mondays to Fridays: 7:15am to 4.30pm, inclusive of 45 minutes lunch break

School Holiday: 8:00am to 5.15pm, inclusive of 45 minutes lunch break

Contract Period: 2 Jan 2025 to 31 Dec 2025

Job Description:

· Counter Service to manage stakeholders’ needs

o Front desk duties include attending to the needs of walk-in customers (such as parents, visitors, partners, teachers, staff, and students) in a professional, prompt and friendly manner. This also includes assisting students according to the school’s guidelines such as issuing graduation certificates and other documents.

o Accept goods on behalf of staff and coordinate with them to ensure receipt of the items.

o Handle incoming calls professionally and ensure they are answered within 3 rings.

o Issue stationery and loan items and provide guidance to users on the appropriate forms to use.

o Notify the General Office when stationery and first aid supplies in the Sick Bay need replenishment.

o Administer basic first aid to injured or ill students in the Sick Bay and issue excuse chits for students who need to leave school early.

o Manage lost and found items, ensuring they are promptly recorded, labeled, and organized in a timely manner.

· Students’ Support

o Handle administrative duties such as data entry, verify and check on completeness of forms and documents submission such as MOE FAS application forms and leave application forms.

o Handle the latecomers by updating the latecoming details at the google form, issuing latecomer’s slip, daily updating of students’ attendance and notifying OM on students issued with Corrective Work Order.

o Manage parents’ appointments for key personnel during Parents-Teachers Meetings.

o Support Discipline Master in the safekeeping of Ezlink cards/ handphone for latecomers/students.

· Other Administrative Support

o Provide administrative support for fund raising events.

o Maintain the orderliness and cleanliness of reception counter.

o Handle adhoc duties and projects assigned by the School.

Job Requirement:

o Candidate should possess strong communication and active listening skills, a pleasant, friendly and mature disposition and the ability to thrive in a fast-paced environment.

o Candidates must possess at least a GCE N Level Certificate

o Candidate should preferably have 2 years of experience in frontline customer service.

o Knowledge of MS word and MS Excel will be an advantage.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Maxhunt Resource Pte Ltd | EA Licence: 22C1322

Loh Wing Sheng | Registration No: R22110239

• Location: Penjuru
• Salary: $2800 - $3100
• Working days: Monday – Friday
• Working hours: 8:30am – 5:00pm

Responsibilities

• Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination
• Tally overall order received at the end of day to ensure all order is not missed out
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction
• Other Duties as assigned

Job Requirements:

• 2 - 3 years’ experience in Logistic Operations
• Proficient in Microsoft Office

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Job Description

• Handle calls, walk-in enquiries, delivery, school mails, parcels dispatch.
• Attending to pupils who are unwell in the General Office (GO) and ensuring that the school’s early dismissal procedure is adhered.
• Coordinate with Teacher in charge to update weekly school activities in the GO
• Pack and prepare materials to be distributed to all classes
• Compilation of simple information and statistics using MS Office
• Filing and distribution of school correspondences and materials
• Provide administrative support during major school events e.g P1 orientation etc
• Any other duties as assigned by School

Requirements

• At least an GCE ‘O’ Level (or equivalent)
• At least 3 years of experience providing admin support
• Proficient in MS Office
• Basic First Aid knowledge
• Good communication and inter-personal skills
• Good team player with high level of initiative
• Good customer service skills
• High level of initiative and able to work independently
• Mature individual with a pleasant disposition

Working hours

• Mondays to Thursdays: 6.45am to 3.45pm inclusive of 0.5hr lunch break
• Fridays: 6.45am to 3.15pm inclusive of 0.5hr lunch break
• Working hours in a week: 42 hours
• Depending on school requirement, there may be a need to change the work hours to be anytime between 7am to 5.30pm.
• Service not required on Saturdays, Sundays and gazetted public holidays

Working locations

• (School environment)

Additional info:

• Contract Period: From 1 December 2024 to 30 November 2025
• With option to extend (Discretion)
• This is an outsource role

If you are what we are looking for & keen to apply, kindly send in your resume (in MS Word format) to Fadhilah at [email protected] | 64941546

All Curriculum Vitaes will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’ PDPA and e2i’s PDPA.

Norfadhilah Awang

EA License No. 93C4403

EA Regn. No. R24120699

STAR CAREER is passionate about providing the high-quality service for our clients and candidates, creating a workplace fulfilment where our people will stay, perform and can be successful

Our esteemed Company is seeking for Independent Recruitment Consultants and new talents who possess the potential to develop into high performers. There are many on-the-job training opportunities in this role as Independent Recruitment Consultant expand their skillsets through collaboration with other recruiters and learn more effective techniques to attract and identify talents.

You will enjoy building relationships from a strong team-based support Company culture that rewards and celebrate success together.

Job Description -Independent Recruitment Consultant/ Talent Consultant

(Flexible-Work Arrangement)

Our esteemed Company is seeking for Independent Recruitment Consultants and new talents who possess the potential to develop into high performers. There are many opportunities for on-the-job training in this role as Independent Recruitment Consultant expand their skillsets through collaboration with other recruiters and learn more effective techniques to attract and identify talents.

You will enjoy building relationships from a strong team-based support Company culture that rewards and celebrate success together.

==============================================================

Job Description

Job Title : Recruiter (Home-Base) - Remote Support

(Flexible-Work Arrangement / Flexible-Work Mums)

(Full Commission)

Job Summary : Recruitment consultants will assist in finding the best people to staff the client’s

business needs by evaluating candidates and building networks of potential hires,

taking on a more hands-on role in assessing candidate resumes and credentials.

To understand and match the needs of the clients and candidates to provide quality

recruitment services

Main Duties and Responsibilities

Candidate Management

· Taking on the role of a recruitment consultant to understand clients’ recruitment needs and assist in placing the right talents with their Organization

· Source candidates using web-based services, job portals data base and social media recruitment methods to network and identify the right candidates for clients’ vacancies

· Evaluate resumes and applications

· Assume responsibility of pre-interview screening

· Provide career advice and consultation to job-seekers

· Facilitate and finalize agreements for candidates

Job Requirements

· Able to communicate effectively and professionally

· Min. 3 years of Recruitment experience will be desire.

· Highly driven and enthusiastic with positive attitude

· Good in coordination and liaison work

· Enjoy engaging with people

· Good track record in Recruitment Life Cycle

· Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage

Candidate must be willing to take CEI Certification.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : Jeline@starcareerconsulting.com

Jeline Yong (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Job Scope:

• Attend to telephone calls, emails, front desk reception walk-in enquiries (vendors, parents, students, general public) and receipt of deliveries.
• Support teaching and administrative staff by providing information to students and parents. To be present during curriculum days with the exception of occasional leave-taking (subject to approval).
• Facilitate communicate within the school by ensuring necessary information is properly transmitted.
• Attend to minor student injuries/ accidents and maintain the student injuries/ accidents records file.
• Assist with administrative duties e.g. filing, data entry, student attendance update, collection of forms.
• Perform daily upkeeping of counter cleanliness and keeping the area neat and tidy. Help contact parents, students, teachers and vendors.
• Assist with school programmes/ initiatives e.g. P1 Registration Exercise, P1 Orientation Day, Temperature Taking Exercise etc.
• Assist with any other ad-hoc duties as assigned by the school.

Requirements:

• Able to work independently.
• Good team player with initiative.
• Pleasant personality, positive and cheerful attitude.
• Likes working with children, demonstrating patience and empathy.
• 1 year experience in receptionist duties.
• Previous work experience in school setting would be advantageous.
• Experience with admin work using MS Office would be advantageous.

Contract Period: From 1 January 2025 to 31 December 2025.

Salary: $2000 to $2200/month

Location: Anchorvale Drive

Working Arrangement:

Mondays to Thursdays: 8:30am to 5:30pm

Fridays: 8:30am to 5:00pm

Service not required on Saturdays, Sundays and gazetted public holidays

EA License No: 96C4864

Reg. No.: R24121728

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Salary Range: $4000 - $4500
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh/renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies

Responsibilities:

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operation including end-user computing device performance monitoring
• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Any other IT duties as assigned

Requirements:

• Recognized Diploma or Degree in Information Technology or equivalent
• Minimum 3 years of experience in providing IT support to end- user community
• Experienced in troubleshooting IT issues at L1/L2 support levels and escalating to higher levels of IT support

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

JOB SUMMARY

• Support the Head of Business Enablement and PvB business to execute processing in these key areas:
• EAM & Introducer
• Product Program /Propositions
• Digital Enablement
• Business Banking Partnership / New Business Initiatives
• SCTS Onboarding
• SCTS Trust Accounting
• SG Booking Centre matters
• Customised Reports
• Support/oversee key projects/activities related to the business’s strategic objectives

RESPONSIBILITIES

Strategy

• Centralised processing & biz enablement for PvB business

Business

• Private Banking

Processes

• EAM, Introducer, Trust Structures, Business Banking

People & Talent

• Work through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives

​​​​​​​Risk Management

• Execution responsibility for identifying, assessing, monitoring, controlling and mitigating operational and reputational risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them

Governance

• Oversee governance of PvB SGHK EAM & Introducer business

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Our Ideal Candidate

• 3 plus years of experience in the banking industry.
• Sound HKMA/SFC/MAS regulatory knowledge and understanding of the private banking business.
• Solid experience in Change Management; ability to adapt and act quickly to drive change by advocating innovative solutions
• Product knowledge is preferred
• Self-motivated team player, excellent analytical and problem-solving skills, with the ability to articulate and resolve complex operational issues

Role Specific Technical Competencies

• Private Bank
• Sales Process
• Risk Management
• Regulatory

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

• Assist the Anti Scam Team in reviewing escalated scam cases and updating the necessary information into our fraud surveillance systems for reporting and analysis.
• Assist the Anti Scam Team in identifying hotspots and trends whilst maintaining the data.
• Supporting the main ops team in reviewing fraud alerts and engaging potential victims in view of preventing them from being scammed.
• Following up on reported/intercepted cases and liaising with LEA and other Banks on recoveries.

Note: Fresh Graudates can also apply

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