About Three Crowns

Three Crowns LLP is a law firm that was founded in 2014 by specialist international arbitration advocates in the belief that international disputes call for focused advice and advocacy. The firm engages primarily in complex, high-value disputes, and counts among its clients many industry leaders and sovereign states. The firm has grown significantly in each of its offices — London, Madrid, Paris, Singapore, and Washington DC — and now comprises over 160 people, including 18 partners. Across jurisdictions, it is regarded as a market leader.

The Role

The IT Senior Systems Analyst reports to the Senior IT Manager based in London. This role involves regular interaction with many of the firm’s partners, requiring comfort and ease in such an environment.

Primarily a day-to-day hands-on support role which includes limited management oversight and responsibility, the ideal candidate will have experience in a law firm environment, excellent communication skills, the ability to work under pressure while being approachable, and able to inspire confidence. The candidate ideally has experience in an ITIL-based support environment, leading local projects, and can analyse and resolve problems methodically and logically. The service desk function operates a ‘follow-the-sun’ model supporting customers across all regions.

Work hours are typically from 09:00 to 17:30. However, due to the international nature of the firm, flexibility is required to accommodate projects and Service Desk operations, including occasional international travel.

Responsiblities

• Day-to-day accountability for ensuring excellent service delivery firmwide.
• Acting as the first point of escalation of problems raised by the local team and customer related issues.
• Delivering end-to-end support in accordance with IT service management procedures.
• Deputise to the Senior IT Manager in his absence or during their non-working day.
• Identifying improvement opportunities and work with line management to implement programs that enhance Service Desk operations, customer satisfaction, and overall usage of the firm's technology products and services.
• Monitoring queues, calls, and interactions of the Service Desk, and escalations to ensure that all interactions and escalations meet established criteria.
• Proactively learning and training other staff members on new products and services.
• Ensuring that IT asset inventories are maintained, and records are kept up to date.
• Undertake the production and maintenance of technical documentation and articles for the knowledge base.
• Collaborating and manage third-party support and service vendors to ensure that the applications stay operational.
• Performing technical L1 and L2 support functions via phone, remote connection, and deskside visits, as required.

Skills and Knowledge

• A minimum of three years of experience within legal IT.
• Experience in incident, request, major incident, and problem management.
• Experience working within an ITSM tool, with reporting and monitoring skills.
• Experience with leading small improvement projects/initiatives.
• Solid technical knowledge of Windows 10, Teams, Active Directory / Azure AD, Exchange, Intune and Microsoft Office 365 suite.
• Knowledge of remote working technologies.
• Technical knowledge and support of video conferencing systems.
• Configuration, and diagnostics of a laptop, mobile device or tablet - familiarity with Lenovo and apple ecosystem is advantageous.
• Experience with legal industry applications – iManage, BigHand, Aderant, Intapp, Workshare, InterAction, and Template Management systems.

Personal Qualities

• Demonstrate strong customer service skills with the ability to empathise with customers, and to resolve conflicts.
• Demonstrate the ability to work independently.
• Self-starter and pro-active working practices.
• Excellent written and oral communication skills.
• Effective prioritisation skills with the ability to manage multiple high priority initiatives in a fast paced, highly technical environment.
• Excellent analytical skills.
• Successfully perform the administrative responsibilities of this position.

• Analyze current business processes
• Analyze curent operational procedures within a business to increase efficiency and productivity
• Create and present reports
• Their duties include talking with management to determine their needs, coordinating with IT professionals to create or update software based on those needs and training company employees on how to use the software effectively in their daily jobs.

- Partner with front office in GFM as a Business Manager to drive solutions, improve procedures/infrastructure for the Variable Capital Company (VCC) business and implement end to end systematically captured workflows. These include pre-trade compliance checks, order management, trading, investment operations, risk management/compliance/oversight, closed-book accounting, or performance measurement & attribution

- Liaise with internal stakeholders and external service providers/brokers for the setup and maintenance of trading accounts and with Fund Administrators and Custodians to

support fund events, asset transfers and month end reporting

- Initiate negotiations and management of external service contracts with vendors to ensure that service level agreements are being met along with instigate RFP’s and due diligence on new vendors/service providers are done periodically per contract end

- Provide secretariat support for VCC related committee meetings including preparation of presentation materials

- Review and work with business and support units to ensure VCC’s compliance with regulatory requirements, including maintenance of registers and records (i.e. for investors and VCC directors)

- Support and coordinate with relevant parties on operational risk reporting, tax/regulatory filings, audit, insurance related matters, etc

- Perform assurance or risk /control related testing (where required)

- Participate in ad-hoc business development projects

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

We are looking for a highly skilled Business Analyst with experience in venture capital to join our team. The ideal candidate will have a strong background in business analysis, financial modeling, and market research, with the ability to analyze investment opportunities, evaluate business performance, and support strategic decision-making.

Conduct in-depth market research to identify emerging trends, investment opportunities, and competitive analysis.

Analyze financial statements, business models, and market data to provide insights on potential investments.

Prepare detailed reports, presentations, and investment proposals for senior management and stakeholders.

Work closely with the investment team to evaluate and track the performance of portfolio companies.

Develop financial models to assess business valuation, ROI, and risk analysis.

Assist in due diligence processes by gathering and reviewing relevant information and documents.

Collaborate with cross-functional teams to streamline investment processes and improve data accuracy.

Provide strategic recommendations based on data analysis to support business growth and investment strategies.

Stay up-to-date with industry trends, venture capital landscapes, and emerging technologies.

Bachelor’s degree in Business Administration, Finance, Economics, or related field. MBA or equivalent is a plus.

6+ years of experience as a Business Analyst, preferably in venture capital, private equity, or investment banking.

Strong knowledge of financial modeling, forecasting, and business valuation techniques.

Proven experience in market research, data analysis, and preparing investment proposals

Prior experience working with venture capital firms or startups.

Knowledge of emerging technologies and startup ecosystems.

Certification in Business Analysis (CBAP) or Financial Analysis (CFA) is a plus

COMPANY DESCRIPTION

About BW Group

BW Group is a leading global maritime company involved in shipping, floating infrastructure, deepwater oil & gas production, and new sustainable technologies. Founded in 1955 by Sir YK Pao, BW controls a fleet of over 490 vessels transporting oil, gas and dry commodities, with its 200 LNG and LPG ships constituting the largest gas fleet in the world. In the renewables space, the group has investments in solar, wind, batteries, biofuels and water treatment. BW is proud to be listed as one of Forbes World's Best Employers 2023.

Are you ready to make an impact?

What drives us is our mission to deliver energy for the world today, and to find solutions for tomorrow. If you want to make lives better around the world by providing access to energy, while working on sustainability and decarbonisation, we'd like to hear from you. Working at BW you will feel the pulse of the world each day. If something happens in the world, we feel it, and you can play your part by anticipating and responding to it. Our high-performing teams are drawn to BW by the global nature of our work and the satisfaction of working with collaborative people who inspire each other to deliver exceptional results.

RESPONSIBILITIES

We are seeking an IT Intern for an exciting opportunity in the future proof space of Cybersecurity. This role is an excellent opportunity to learn new skills, gain hands-on experience in a large multinational corporate environment, working with a diverse team of experienced professionals from various parts of the worls.

Responsibilities:

• Project Management: Drive initiatives to enahnce the SIEM log sources.
• Stakeholder Engagement: Regularly interact with various stakeholders to understand their needs and translate them into technical requirements.
• Hands-On Cyber response: Opportunity to learn and apply latest Cyber protection principles. Analyse user behavior together with our vendors / partners (SOC, Cyber SME). Take action in case of deviation to the Cyberpolices and/or recommendation from SOC.
• Internal /External Coordination: Coordinate with internal users and external vendors to prevent harm form the company but at the same time keep user engagement / understanding for Cybermeasures high.
• Documentation: Maintain documentation of the project, including stakeholder requirements, project progress.

• Currently enrolled in or recently graduated from a degree program in Information Technology, Computer Science / Cybersecurity.
• Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Eager Learner: Has a strong willingness to learn new things and continuously seeks to improve their skills and knowledge.
• Team Player: Works well in a team and contributes to a positive team environment.
• Problem Solver: Demonstrates strong problem-solving skills, with the ability to think critically and find creative solutions to challenges.
• Detail-Oriented: Pays close attention to detail and has a strong commitment to quality.
• Adaptable: Is flexible and can quickly adapt to new situations and changes in project scope or direction.
• Minimum commitment of 3 days per week and/or for a duration of at least 4 months

At BW, we offer challenging work in an international environment with a team of dedicated and competent colleagues. We recognise that the success of BW rests with each employee's ability to provide the necessary skills and confidence within the team, and our training is tailored to suit individual needs and career aspirations.

Vision: Best on Water

Mission: We deliver energy for the world today, and find solutions for tomorrow

Values

• Collaborative
• Ambitious
• Reliable
• Enduring

If our values resonate with you and you think you can contribute, we would be delighted to hear from you!

Don't meet every single requirement? At BW, we value diversity and the unique experiences that people from different backgrounds bring to our business. We welcome you to apply for the role even if you don't fully meet all the listed requirements, especially if you are passionate about building an inclusive culture where we strive to be our best. You may be just the right candidate!

Information for Recruitment Agencies:

BW endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, BW operates a preferred supplier list (PSL) and will not be accepting unsolicited applications from non-PSL agencies for this role.

Role:

• Work closely with Product Owner, Product Manager and Development Team on project schedule, issues and escalation.
• Plan for and justify project IT resource allocation, including securing approval; monitor and track project resource usage.
• Work with Product Owner and Product Manager to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization.
• Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies.
• Propose feasible ideas and solutions or engage subject matter expert to provide aid and improve the quality of the product.
• Coordinate with relevant project teams of interfacing systems to ensure smooth end-to-end workflows can be achieved reliably, and efficiently.
• Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT.
• Review and ensure that all documentations are complete and of quality.
• Maintain and continuously refine Product Backlog.

Requirements

• Have strong background in Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline.
• Have minimal 3 years business analyst experience in software development projects and working experience in an Agile environment and Cloud platform.
• Possess the ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively.
• Possess business case and user-stories development skills.
• Possess good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders.
• Possess strong collaboration skills, ability to partner and work effectively across teams and with business stakeholders in development as well as problem solving.
• Possess good knowledge of web, mobile and Cloud technologies, and their impact and feasibility on design solutions.
• Experience with Confluence, JIRA, GitLab, SonarQube,

Sumit Sambhi

EA License No. – 23C2060

EA Registration No. - R1330510

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

You will be an experienced senior business analyst with a proven track record in FX e-trading and/or e-commerce, who is an energetic self-driven individual, adaptable as the context determines, to take instruction and work autonomously; or to work collaboratively as part of a small team.

Key Responsibilities

• Write specifications/stories for systems and processes as required for specific projects or the continued evolution of components, interfaces and processes for all products within the eFX business line
• Manage and deliver specific work packages and projects
• Functional testing of enhancements in collaboration with the QA team
• Assist in the selection and implementation of vendor software.
  Develop and maintain good working relations with the business (front, middle and back office, Risk, etc.).
• Work with stakeholders to prioritise and keep them updated of progress, risks and issues.
• Update system and project documentation.
• Provide the necessary day to day support for production issues.
• Development through the design and maintenance of software, applications and IT systems.
• Analysis of business processes and identification of problems and appropriate IT solutions as well as support for functions in their resolution process. · Technical support for end users on the various applications. Ensure proper functioning and bugs resolution.

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline:- Serve all with Love.
• Company: Guided by Catholic moral values, as a missionary not-for-profit hospital, we reach and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

The Senior / Systems Analyst is responsible for the daily operations of the various IT applications. He/ She provides after office support in the event of any IT applications failure. He/She develops new IT applications or enhances existing applications as assigned by the HOD, Technology Applications.

The responsibilities are as stated below:

• To keep up with developments in the computer industry.
• Familiar with the hospital’s operations and recommends solutions that meet the requirement of the affected department.
• To design and develop IT applications that are in alignment with the business strategy of the organization.
• To manage project team on the implementation of IT applications.
• To provide relevant training to application users.
• Work with IT vendors to ensure that the applications meet the requirements of the hospital.

How to Succeed

• Degree in Information Technology or equivalent
• Minimum 2 years of System Analyst experience.
• Good analytical skills.
• Fast learner, able to pick up new IT skills and technology quickly.
• Good analytical skills.
• Self-motivated and independent.

Leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia.

Your new role

• Understand the business processes and work with users to design and develop an end-to-end solution.
• Provide advice and assistance to business users in the effective use of application system and information technology.
• Manage the development of the application system and ensure the project is implemented within budget and according to schedule.
• Design solutions that are of quality and functional to ensure a good user experience.
• Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment.
• Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture.
• Produce technical documentation for application systems.

What you'll need to succeed

• Experience in application development using the following technologies and programming languages such as Mobile, web, object-oriented programming, SQL, Java, JavaScript, Mainframe.
• Experience in Project Management and is able to manage user expectation and deliver within project timeline
• Experience/knowledge in Scrum /DevOps concepts
• Experience/knowledge in the various technologies supporting CI/CD such as GitLab, Confluence, JIRA, SonarQube
• Experience/Knowledge in Cloud, microservices architecture and container technologies such Docker, Kubernetes
• To have a keen interesting in IT / programming / system designs
• Good understanding of SDLC.
• Secure coding to prevent application vulnerabilities (for eg. Cross-site scripting; Injection vulnerability flows such as SQL injection, command injection; Race conditions; Improper error / exception handling etc)
• Application integration with government services such as CorPass, SingPass.
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is required

Do note that these roles are only open to candidates currently residing in Singapore.

Please reach out to me at [email protected] with your latest CV for a confidential discussion.

Have A Great Week!

Registration ID No. R1984348

EA License number: 07C3924

Company Registration No. 200609504D

· Present solutions with regards to IT Arch review Committee- Architecture and Security on the user business requirements scope.

· Engage WMIS Operations Division stake holders to gather business requirements rules and ensure alignment with development and testing teams.

· Translate stakeholder requirements into different tangible deliverables, such as functional specifications, use-cases, user stories, workflow/process diagrams, and data flow/data model diagrams.

· Analyze business requirements and processes through document analysis, workshops, and workflow analysis.

· Ensure project’s successful implementation by delivering with proper test cases: SIT, UAT, Go-live preparation and Issues handling without any delays and solved any outstanding issues to meet the whole project timeline.

· Liaise between business and technical teams to ensure a mutual understanding of processes and applications.

· Facilitate periodic meetings with stake holders to document requirements and explore solutions.

· Facilitate both IT and business meeting regularly to know the project progress and provide the timely updates.

· Mitigate the project risks and technical risks and report to Division Head and Domain Head of IT in timely manner

· Any ad-hoc duties as assigned

Business System Analyst

Business Systems Analyst will be responsible for analyzing business processes and making sense of data and identifying areas for data representation improvement. He/she will also help to solve basic office IT issues with the help of an IT vendor, as and when needed to optimize operational efficiency. This role will work closely with various departments to gather requirements, design solutions, and ensure successful implementation.

· Discuss with internal end users / business stakeholders to develop a thorough understanding of their needs and identify, analyze and translate these business requirements into technical specifications.

· Develop and manage Management Information System reports (e.g Sales, Inventory, Staff and Outlet performance) and Dashboards, integrating ongoing requirements and new features based on requirements provided by business users.

· Improve systems by studying current processes; designing modifications. For example, automate processes by developing scripts and codes from MS SQL database to supplement SAP system.

· Design scripts to handle errors from source documents to check for accuracy and inconsistencies before upload to analysis platform.

· Provide user training and support to ensure effective utilization of dashboards and IT solutions.

· Provide daily SAP helpdesk support, troubleshoot on first level SAP issues for local operations and escalate to the vendor if necessary.

· Provide on-going support on in-house CRM application, its analysis platform including tablets and network maintenance.

· Liaise closely with vendors and group IT in project implementation, application testing, supporting application patching and upgrades

· Maintenance knowledge of server and office equipment including laptop/printers and business email setup

· Day to day system support for software, hardware and network issues, if need arises

· Maintain system protocols by writing and updating procedures

Requirement

· Preferably at least 3 years of relevant working experience implementing or managing MS SQL, central data warehouse and managing analysis platform

· Experience in Python, SQL (database), Power BI, VBA

· Degree/Diploma in Computer Science/Information Technology preferred.

· Proven competency with systems and have been key-user or involvement in business systems implementation, upgrade or management

· Highly analytical and possess strong commercial acumen to crunch useful data on business performance.

· Programming experience in SAP /PowerBI/Power Query.

· Knowledge of Microsoft Windows, basic Network Administration, basic Hardware and Software knowledge

· Ability to prioritize tasks and manage time effectively.

We regret to inform that only shortlisted candidate will be notify.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)

Your Role
In this role, you will have the opportunity to work in a dynamic and fast-paced environment, handling various aspects of accounting functions. You will collaborate with cross-functional teams and gain insights into the fintech industry, financial management, reporting and compliance.
This position offers a platform for professional growth and the chance to make a significant impact.

What You Will Do
As an Accounts Receivable Analyst, you will be responsible for the following:

• Generate and distribute accurate invoices on a timely basis
• Manage debt collection from clients
• Reconcile accounts and resolve billing discrepancies and disputes
• Process eGIRO / eDDA / other direct debit collections within the stipulated timeline and follow-up action on unsuccessful deduction
• Ensure that invoices and incoming receipts are accounted for in the system
• Follow up on unidentified receipts and ensure that receipts are updated promptly
• Maintain accurate and up-to-date records of client accounts and payments
• Prepare statements of accounts for clients
• Monitor and report on accounts receivable aging and performance
• Liaise with relevant stakeholders to address any customer inquiries or concerns
• Verify the accuracy of financial or transactional data (Data entry, administration duties and other ad-hoc duties when required)

We Are Looking For People Who Possess

• Bachelor's degree in Accounting, Finance, or a related field
• Proficiency in English (written and spoken), Cantonese
• Proficient in Microsoft Excel and Word
• 1-2 years of relevant working experience is preferred / Fresh graduates are welcome
• Strong interpersonal skills, self-motivated, independent, detail-minded, open-minded and well-organized
• Immediate availability will be prioritized

Candidate With Less Experience Will Be Considered As Junior Accounts Receivable Analyst.

At Choco Up, we value our people and believe that an individual's successes make the company successful. We have a big goal and we work hard, so we want to give everyone the benefits that really help their success:

• Competitive packages
• Performance-based bonus and ESOP opportunities
• Medical Insurance
• Fast career progression
• Opportunity to work on cutting-edge tech innovations leading in the globe
• Join a prominent fintech startup and make a big impact to the lives of Asia’s entrepreneurs
• Flat and open culture, be able to work directly with founding team

Analyze enhancement and propose solutions in collaboration with Architects, developers and business stakeholders.

Specifications, workload estimates, planning, test scenarios, release documentation. Coordinate user acceptance tests.

Monthly releases, following the team’s milestones for analysis, coding and testing.

Support the release roadmap in production.

Incidents and Requests management (business users and other IT teams)

Troubleshoot and fix issues/bugs.

Strong experience in Transaction and Regulatory reporting -EMIR refit, MAS Rewrite, JSFA, CFTC, Trax, etc…

Responsibilities

• Handle incidents and service requests raised via helpdesk and call center.
• Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.
• Monitor the incoming demand through ISM tool and ensure right assignments on time.
• Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).
• Manage service requests recording for monthly management reporting.
• Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Requirements

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Office Location: Marina Bay Finance Centre

Job Responsibilities:

• Act as the first point of contact for customer calls and queries.
• Provide basic first-level technical support and troubleshooting.
• Deliver excellent customer service, focusing on listening, empathy, and patience.
• Educate and guide customers on new technologies and IT policies.
• Promote self-help through the Knowledge Base and technology portals.
• Manage customer expectations and ensure a smooth IT support experience.
• Collaborate with IT engineers to escalate and resolve complex issues.
• Use Service Now or similar ticketing tools to track and manage incidents.
• Document solutions, provide updates, and create knowledge articles for common issues.
• Assist with user training during service visits and improve end-user services.

Job Requirements:

• Bachelor’s degree / Diploma in Engineering, Computer Science, Management Information Systems, or related field.
• 2 years of experience in end user support experience in Desktop support or Technical Service Desk.
• Strong communication skills (both spoken and written English).
• Proficiency with Microsoft Office products (Word, Excel, Outlook).
• Familiarity with mobile devices (iOS/Android) for office use.
• Experience with Service Now or other ticketing tools.
• Basic understanding of ITIL processes and IT Security.
• Problem-solving abilities and a customer-focused mindset.

Support Window: 7am to 7pm | Mon – Fri | Working days

(Staggered work hours i.e., either 8-5, 9-6 or 10-7 depending on which login time is assigned to you)

Weekend / Out of Office Hour Work Requirement:

ADHOC weekend and out of office hours’ activities - Participation for such activities is a requirement for this position. The scope of these activities are generally simple and vary from Power Down, verifications, desk moves, etc. Out of Office Hour activities are not frequent and will be made known in advance.

Responsibilities

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/end-users IT related requests.
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other IT maintenance vendors for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirement

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others

• Might subject to client’s office working hours
• Possible of OT depending on projects

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

Job Description

We’re looking for a Customer Support Associate to join our team in Singapore. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email, phone and chat.

The role will give you the opportunity to:

• Help customers have the best experience possible with our product working across email, phone and chat
• Be flexible working during business hours but sometimes covering an early morning (from 5am) and weekend shifts
• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams while still achieving your KPIs
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work with Empowerment – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Qualifications

Please note that candidates that are able to work on weekends will be prioritised.

• Are a Singaporean Citizen or Permanent Resident (please note we cannot support Visas for this role)
• Have at least 1 year of experience working in a Customer Support role (Ideally in an in-house environment)
• Are willing to work from the office (please note that during your probation period (3 months), you’ll need to work in our SG office for 5 days a week).
• Have excellent verbal and written English. Additional language skills (Mandarin, Cantonese, Hindi, Thai, Malay and Vietnamese) are always a plus!
• Are flexible. While you’ll be able to plan your own schedule to a certain degree, the requirements can change based on our customers needs, so we can’t guarantee you your preferred shift and shifts can change over time
• Have a razor sharp attention to detail. Can multitask and take responsibility in challenging, high pressure situations.
• You hustle. And hard.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Responsibilities:

• Provide end-user support, ensuring smooth operations and addressing user concerns.
• Assist in operating system migrations and related support activities.
• Perform troubleshooting and diagnostics for hardware and software issues.
• Resolve issues related to the supported end-user equipment and software.
• Install necessary software and applications on devices.
• Maintain accurate and timely documentation using the IT Service Management tool.
• Ensure timely resolution of incidents, adhering to SLA requirements.
• Adjust application settings to meet specific environment needs.
• Relocate computer devices and peripherals as required.
• Set up application profiles for end users.
• Provide proactive updates and follow-ups to end users.
• Guide end users on necessary tasks and procedures.
• Perform other ad-hoc tasks as assigned

Requirement:

• Diploma or equivalent professional education in Information Technology or related
• At least 1 years of related working experience

To apply, please visit www.gmprecruit.com and search for Job Reference:24786

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Job Description

Key Responsibilities

Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.

Uses escalation policies as required to keep management informed of down situations.

Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.

Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.

Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.

Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.

Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

• Impacts the quality of own work and its contribution to the team

Interpersonal Skills

• Uses communication skills to regularly exchange information

Job Description / Responsibilities:

Sales & Administration Documentation:

· Responsible for handling all sales-related paperwork, including the creation, maintenance, and management of administrative documents. This includes processing sales orders, ensuring all records are up-to-date and accurate, and assisting the sales team in managing documentation requirements.

Prepare Shipping and Banking Documents:

· Manage the preparation and organization of all essential shipping documents such as bills of lading, invoices, packing lists, and certificates of origin, ensuring compliance with legal and regulatory requirements.

· Handle the preparation of banking documents related to Letters of Credit (LCs), Bank Guarantees, and payment processing to ensure smooth and timely financial transactions.

· Collaborate closely with shipping companies to ensure timely and accurate delivery schedules, coordinate shipments, and resolve any potential issues that may arise in transit.

· Maintain ongoing communication with banks, customers, and vendors regarding shipping schedules, payment terms, and any necessary documentation for international trade transactions.

Job Requirements :

· Diploma in Shipping and Logistics, Supply chain management and other related studies

. Minimum 5 years of related working experiences in an International trading environment.

· Experience in preparation of shipping documents for import & export shipments

· Strong understanding of the intricacies of shipping documents (e.g., bills of lading, export/import documentation) and banking documentation (such as Letters of Credit, and documents for international trade finance) essential for facilitating global commodity trades.

· Proficient in MS office applications (Knowledge of SAP is advantageous)

· A team player with strong interpersonal and communication skills is critical to work collaboratively with internal teams, customers, vendors, and other third-party partners.

· Able to work independently in a dynamic environment

Location : Raffles Place - 5 days

Salary : $S4,000.00 – S$5,000.00

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Interested applicants please send your resume to [email protected]

We regret that only short-listed candidates will be notified.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 I RCB No. 200007268E EA Reg. No. R1107631

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• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Responsibilities:

* Provide swift and professional IT support via phone/email/chat

* Perform analysis, diagnosis, and resolution of desktop/laptop/mobile devices problems for clients, recommend and implement corrective solutions

* Utilise Service Now ticketing system to record, update and resolve tickets from clients; Escalate tickets to next appropriate resolver group when needed

* Experience with following system/technologies: Windows OS, Mac OS, iOS, SCCM, MDM clients, Virtual environments (VDI, Citrix, vSphere), etc

* Upholding procedures for logging, reporting, and statistically monitoring service desk and desktop operations

* Write technical support and client documentation in form of Knowledgebase articles

* Meet or exceed expected customer service levels

Key Competencies:

* Excellent proven track record supporting clients in a financial environment

* Provide swift and professional IT support via phone/email/chat

* Perform analysis, diagnosis, and resolution of desktop/laptop/mobile devices problems for clients, recommend and implement corrective solutions

* Utilise Service Now ticketing system to record, update and resolve tickets from clients; Escalate tickets to next appropriate resolver group when needed

* Experience with following system/technologies: Windows OS, Mac OS, iOS, SCCM, MDM clients, Virtual environments (VDI, Citrix, vSphere), etc

* Other duties as assigned by the Level 2 Support Leads

* Upholding procedures for logging, reporting, and statistically monitoring service desk and desktop operations

* Write technical support and client documentation in form of Knowledgebase articles

* Meet or exceed expected customer service levels

* Other duties as assigned by the Level 2 Support Leads

ROLES AND RESPONSIBILITIES

• OFFICE WORKING HOUR: 8.30AM – 5:30PM
• CHECKING DEMO & OFFICE EQUIPMENTS
• UPDATING COMPANY WEBSITE
• SCAN & UPDATE OF SERVICE REPORT TO NAS
• SCAN & UPDATE OF INCOMING DO/AWB/INVOICE FROM SUPPLIERS TO NAS
• UPDATE RECORDS OF VERIFICATION
• UPDATE THE INVENTORY IN FINANCIO
• DELIVER GOODS TO CUSTOMERS WHEN REQUIRED
• ONSITE DVD/USB COUNTER RECORD UPDATE & SIGN THE LOG CHECK WITH CUSTOMER ON MONTHLY BASIS
• ONSITE SUPPORT, PREVENTIVE MAINTAINANCE & TROUBLESHOOTING OF AUTOMATIC DICOM DVD/USB BURNER & PACS SYSTEM
• CONTACT CUSTOMER TO RESOLVE PENDING CASE ID ON DAILY BASIS
• PREPARE & REPORT OF TECHNICAL GUIDELINES
• PROVIDE TECHNICAL INFORMATION FOR PRE-BID AND TENDER SPECIFICATIONS
• COMPLETES TIMESHEETS WITHIN THE ALLOCATED TIME FRAME
• ROSTER STANDBY SUPPORT OF AFTER OFFICE WORK WHEN REQUIRED (HAVING OT PAYMENT)

REQUIREMENTS

• BASIC KNOWLEDGE OF MICROSOFT OFFICE & COMPUTER
• BASIC TECHNICAL SKILL OF SELF LEARNING & RESEARCHING
• BASIC SOFT SKILL OF COMMUNICATION WITH PEERS & CUSTOMERS
• PUNCTUAL & COMMITMENT WITH ASSIGNED TASKS
• ABLE TO WORK UNDER PRESSURE & SHORT NOTICE REQUIREMENT

Working location: Chai Chee

Industry: Technology Industry

Location: Various Locations (Will be assigned accordingly)

Skills: Firewall, Maintenance, Network, Security

Our client is an established System Integrator with strong presence in the Enterprise, Network and Security Infrastructure business catering to Commercial and Government sector.

Position Responsibilities:

• This role will focus on Network Maintenance Support for products supported by the Company
• These products are (but not limited to): Cisco, Fortinet, Palo Alto, Solarwinds.
• Must be skilled in Firewalls Management, SIEM, Load-Balancer, EDR, NPM and may be required to travel to different client locations.
• Handle escalations and assist client’s technical issues.

Position Requirements:

• ITE, Diploma or Degree in Computer Engineering, Information Technology or any IT related field.
• Ideally with 1 to 2 years working experience in Network, IT Security Maintenance and Support.
• Technology knowledgeable in various network products such as Cisco, Huawei, Juniper, Palo Alto and OS technology in Unix, Linux and Windows.
• Network certifications such as CCNA, CCNP, NSE 4, PCNSE a strong advantage.
• Position will be on rotation stand-by schedule.
• Comfortable with various stakeholders, 3rd party and principal SI vendors.

We will consider all candidates but will prioritise those who have closer requirements to client needs.

Thank you!

Joseph Syho

Reg Number: R1108657

EA Licence No: 18C9079