Responsibilities:

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.
• Installation, re based desktops, notebooks, printers, scanners hardware components. Examples of such components are hard disk drive, CD-ROM drive, DVD-ROM drive, CD/DVD writer, multimedia kit, random access memory, processors etc.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express and Chinese version of the similar software, etc.
• Installation of customer’s access and in-house applications.
• Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.
• Printer Maintenance
• Provide Offsite Standby support for emergency incidents / cases after office hours on a rotational basis amongst the team personnel.
• Duty event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.
• Any other ad hoc duties as assigned by supervisor.

Requirements:

• Able to work in a banking environment and open for shift work in case required.
• Proficient in Microsoft Office applications (emails, Excel)
• SCCM (familiar with packaging) & must have printer troubleshooting experience.
• Good to have EUC Support, IT helpdesk /IT support experience desirable.
• General skills - Candidate to demonstrate a positive attitude, good customer service skills, resourceful, responsive, and pro-active. Pleasant personality

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

About the Client

Our client is one of the reputed MNC in Singapore

Responsibilities

• Provide technical support for Java / Avaloq-based applications.
• Diagnose and resolve technical issues in a timely and efficient manner.
• Analyze, identify, and resolve complex software issues.
• Debug and troubleshoot Java code to fix defects and performance issues.
• Utilize logs, monitoring tools, and other diagnostic methods to identify root causes
• Manage and prioritize incident tickets and service requests.
• Setting up complex production environments for web applications
• Escalate critical issues to appropriate teams and ensure timely resolution.
• Conduct root cause analysis and provide recommendations for preventing future incidents.
• Participate in the development and deployment of application updates and enhancements.
• Contribute to continuous improvement initiatives to enhance application support and performance.

Skills/Requirement

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 5 years of experience in Java development and application support.Proficiency in Java, spring boot, Avaloq
• Experience in Payment Gateway integration
• Experience in Developement, Support in release and deployments
• Experience in Investigating critical production issues, daily batch issues and recovery
• Strong experience in Java, springboot, Kafka, Avaloq Scripting, Maria DB, Microservices

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1551772 (Kankanala Lakshmi Prasanna)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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We are looking for a self-driven and motivated candidate to join our team in the delivery, support and maintenance of the Trading & Clearing Systems.

Responsibilities

• Working closely with various stakeholders, including solution vendors and platform specialist to deliver changes into production.
• Ensuring compliance for all internal controls and standard operating procedures. This will involve fixing vulnerabilities, extracting evidence for audits and maintaining system hygiene.
• Performing application recovery, non-functional testing, application verification and monitoring.
• Identifying break points, securities vulnerabilities, application anomalies and performing application troubleshooting.

Qualifications

• Bachelor's degree in Computer Science or Engineering from a reputable university;
• At least 4 years of working experience as System Analyst or IT Operations Analyst;
• Demonstrated competency in Linux, Windows Operating System and FIX protocols;
• Experience operating Cloud systems;
• Ability to write shell/python/SQL or power shell scripts;
• Good verbal and written communications skills;
• Operation and Production-first mindset;
• Ability to work on weekends and after office hours.

Location: Central

About the Role:
Ideal for someone who can work independently once tasks are handed over. While the role primarily involves recurring duties, there may be opportunities to support the team with new tasks as they arise.

Key Traits We’re Looking For:

• Independent and reliable, with the ability to handle tasks autonomously.
• Team players who are adaptable to supporting the team with evolving tasks.

Key Responsibilities:

• Portfolio Oversight: Support the daily management of portfolio activities across various asset classes.
• Operations Support: Handle compliance, documentation, and operational processes related to investments.
• Committee and Reporting Support: Assist in preparing presentations and reports for decision-making committees.
• Risk Monitoring: Support compliance and risk management processes, including analytics and monitoring activities.
• Trade Execution: Assist in executing trades across various financial instruments, such as bonds and market instruments.
• Team Coordination: Collaborate with team members to ensure timely and efficient completion of tasks.
  

Requirements:

• At least 5 years of experience in a similar role or a degree in a quantitative discipline.
• Proficiency in Bloomberg.
• Experience working with custodians and external managers.
• Knowledge of VBA, pivot tables, and advanced Excel functions is a plus.
• Familiarity with fixed income instruments is advantageous.
• Enjoys routine work, is a team player, and demonstrates attention to detail and meticulousness.

What We Offer:

• A stable role within a supportive and collaborative environment.
• Opportunities to apply and develop your expertise in investment operations.
• Exposure to portfolio management and risk oversight.

Interested candidates, please send in your updated resume in MS Word format to [email protected]

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Location: Redhill/ Queenstown

Job Responsibilities

• Consistently analyse relevant Aftersales Market data along given parameters, e.g. age distribution, car models, customer retention customer segment, components and parts
• Based on Market Analysis and in coordination with Brand Principal, initiate and conduct programs, campaigns and promotions to improve retention, throughput, parts sales/throughput, labour sales/throughput and revenue.
• Regularly monitor and market intelligence on pricing for parts, labour and accessories to meet revenue- and profit targets.
• To assist the Aftersales Development team in strategic sourcing for Aftersales through the development of sourcing strategy, management of tender projects, supplier development, contract management and negotiation etc. to generate cost savings and maximize profit
• Other ad hoc duties assigned

Job Requirements

• Degree in Data Analytic for related fields with at least 2 years of working experience
• Knowledge of the automotive market preferred
• Knowledge of Tableau and Power BI is required

Interested applicants may email resume to [email protected]

Jessie Hoe Huey Miin (CEI Registration No: R1103861)

Recruit Express Pte Ltd (EA: 99C4599)

As an Operational Control Analyst for the Asia Rice Platform, your role is to be a key financial partner to the platform, and be primarily responsible for timely reporting, monitoring and analysis of the Business Results and Exposures. You are required to understand the trade flows, strategies and to produce commentary and analysis as and when required. You will be responsible for the monthly closing process and working closely with near-shore Accounting. You will also be involved in IT and Process Improvement/Efficiency projects, and play an important role from a business operations perspective, collaborating closely with multiple stakeholders such as Commercial team, Execution team, Finance team, IT team who may be stationed across different countries.

Main Responsibilities:

• Prepare, monitor and analyse the Trading Positions, Weekly P&Ls, FX Exposures, Cashflow Forecast for the Asia Rice businesses
• Provide commentary and analysis on Desk/Platform performance
• Keep abreast of business strategies, operations, and market news to be aware of risks on business results or misconducts
• Prepare regular updates on landing for current FY and budget process for upcoming FY
• Provide any ad-hoc analysis upon Platform/Region’s request to support business decision making
• Liaise with Near-shore Accounting team to ensure accurate month-end closing in accordance with internal deadlines and reporting requirements
• Collaborate and communicate with stakeholders from other departments such as Commercial, Execution, Finance and IT team
• Propose/Champion/Participate/Collaborate with colleagues in other Departments in business process improvement initiatives or regional projects to align/streamline processes in line with LDC’s Trade to Cash Principles

Experiences:

• 2-3 years of experiences in Product Control/Business Analysis/Management Accounting/Audit
• Working knowledge of Financial Markets, in particular Commodity and Foreign Exchange Markets
• Highly proficient with Microsoft Excel
• Knowledge of SQL and PowerBI is a plus
• Strong analytical skills with a keen eye for details
• Good business sense with high level vision
• Ability to identify/control weaknesses and implement process improvements
• Strong verbal and written communication skills, ability and willingness to interact effectively with all levels of employees & management
• Ability to handle/ prioritize multiple responsibilities
• Ability to work in a fast-paced environment
• Independent self-starter who takes initiative, and has a proactive attitude toward problems and issues
• Flexibility on working hours during periodic closings

Academics:

•  Degree in Business/Accounting/Economics or related field of study

This advertisement is recruiting for the position of Receptionist with Administration Support.

If successfully selected, you will be seconded to MOE secondary school located in Barker Road.

Contract Period: From 1 January 2025 to 31 December 2025

Option to Extend: for a further period of 1 Jan 2026 to 31 Dec 2026

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7:00am to 4:15pm, inclusive of 45min lunch break
• Fridays: 7:00am to 3:45pm, inclusive of 45min lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

The service required are set out as follows :

Provide front desk support to the General Office:

• Administrative duties will generally include:

1. Manning the front desk to answer queries from public, parents and students
2. Handling of incoming and outgoing letters, packages, and deliveries
3. Handling all incoming calls to the school
4. Issuing of Graduation Certificates and Academic certificates to students
5. Updating students’ and staff attendance
6. Maintaining internal facility bookings in the Campus
7. Maintaining school internal calendar
8. Assisting in the photocopying of school materials
9. Assisting in the transport arrangements/confirmation for CCA and/or events
10. Assisting in office admin such as updating organisation chart and honour rolls, office equipment maintenance, ordering fruit baskets, preparation/setup of events venue, replenishing first aid box, stationery, sanitisers, tissue boxes etc
11. Attending to emergency cases by calling for emergency ambulance services when directed
12. Any other duties assigned by Admin Manager or supervising officers

The personnel shall minimally have the following qualifications, skills and experience:

• GCE 'N' Level Certificate or equivalent and above (education certification may be offset with relevant work experience)
• Good interpersonal, communication, analytical and negotiation skills
• Ability to multitask, work both independently and as a team
• Candidates must have at least 1 years of relevant working experience

Wise was launched in 2011 with the vision of making international money transfers cheap, fair, and simple. Today, our multi-currency account helps more than 16 million people and businesses manage their money across the world. Over the past decade, Wise has built a global payments infrastructure that has revolutionised how money moves around the world.

Now, with Wise Platform, other companies can gain access to our industry-leading, reliable service seamlessly. We’ve already partnered with 85+ banks, FinTechs and other enterprises, opening up the benefits of Wise’s payments infrastructure to millions of their end customers around the world.

Read more about Wise Platform here: https://platform.wise.com/

Job Description

As a technical support engineer, you’ll be part of a global team whose main focus is ensuring that Wise API integrations get an industry-leading level of assistance when they need it. You’ll work with Wise Platform enterprise partnerships and business payouts customers, Open Banking providers, and self-onboarded API users. They all depend on rapid and dedicated support: from general questions about the behaviour of an API or webhook, to acting as a first-responder for a major incident.

What you'll be doing:

• Develop a deep expertise in the Wise API products and capabilities, and solid understanding of how Wise Platform partnerships have integrated with the solution. You’ll collaborate with teams across the Wise Platform and Open Banking products to do that.
• Support the team to help contacts across all channels, primarily over email in our support queues, and also by phone in the case of critical issues for a partnership.
• Contribute significantly to troubleshooting and solving issues users report, both independently and collaboratively with engineering and commercial teams in Wise.
• Enable the rest of the team to support API users globally, by sharing and capturing knowledge and trends on the issues users are raising.

Qualifications

• You have +3 years in a technical support engineering role, and are familiar with common support tooling and terminology.
• You’re confident in testing and debugging REST APIs, interpreting logs, and querying databases.
• You have strong organisation and prioritisation skills, and you’re able to focus on solving the challenges at hand while setting expectations with stakeholders.
• You thrive in a reactive support environment, and can also drive proactive improvements where you identify them.
• You’re cool under pressure, and can navigate and handle the response to several high-severity incidents at once (some incident management experience is preferable).
• While this isn’t a developer role, some experience in coding is helpful - you’ll have a basic knowledge of some programming languages like Python or Java.
• While the team works 24/5 follow-the-sun, you’ll be comfortable with some regular out-of-hours on-call over weekends.
• You are willing to travel internationally, to work and learn with product engineering, implementation delivery, customer support, and operations teams across the world.
• You work well in a team with a diverse group of people from all over the globe and in different time zones.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Job Scope:

• Support Level 1 & Service tasks
• Ensure customer satisfaction in maintenance and support
• Analyse, Troubleshoot, solve assigned tickets by the Team lead.
• Formalize corrective action plans or local workaround within the SLA
• Solve or escalate the analysis to the Level 2 support
• Communicate regularly to keep the customer informed on the progress
• Maintain components of IT infra and backend, including Hardware and Software
• Replacements of Hardware/Endpoint equipment when faulty.
• Perform site administration activities – Regular health checks on endpoints, Regular restart of services, monthly report submission.
• Perform Preventive maintenance of servers and wide range of endpoint devices.
• Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint, workstation, servers etc.,
• Perform OS Patching, Anti-virus update, security patching.
• Assist in Change/Service request deployment and testing.

EA License No: 96C4864

Reg. No.: R24121728

Job Description for Senior Desktop Support Engineer

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

• Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

• Performed Desktop Support services to users

• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

• Perform imaging/re-imaging

• Perform asset inventories

• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

• Updates Incident records

• Creates and updates work instructions (where necessary)

• Document standards and procedures (where necessary)

Requirement

• Min. ITE/Diploma graduate with 3 years experience in desktop support

• Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365

• Clear Spoken & Written English.

• possess at least one (1) of the following certifications or their equivalent:

o Microsoft 365 Certified: Modern Desktop Administrator Associate

o Microsoft Certified: Azure Administrator Associate; and

o Microsoft Certified: Azure Security Engineer Associate.

• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

• Demonstrate knowledge in the support of workstations, and related components

• Good verbal and written communication skills

• Good coordination skills

• Ability to prioritize effectively and work with a sense of urgency

• Effectively communicates with teammates and managers

Summary:

• Responsible for providing Application Support in all stages of the Information Team Management (>5 people across regions)
• Capability to resolve incidents & minimize downtime by effectively managing & escalating issues through different support levels.
• Maintain high-quality support by implementing best practices and continuous improvement processes.

What you'll do:

The holder of the position is mainly responsible for the following areas in coordination with his / her superior:

• Responsible for providing Application Support in all stages of the Information Technology (IT) application life cycle related to Sourcing / Retail organization;
• Responsible for handle change requests, Service request and Incident tickets; ensuring proper ownership and closure of these request/tickets
• Responsible to create and secure appropriate approvals for planned and ad-hoc system changes
• Perform escalation procedures to senior levels, annual capacity planning & ensure high availability of system up-time
• Collaborate with Business Analysts, Architects, Application delivery teams to drive ITIL best practices through Agile methodology
• Confirm / Follow Service Level Agreements (SLA) with users, which includes the level of application support maintenance
• Create documentation of the support services to be delivered based on each application’s functionality
• Ensure Project Transition into Business As Usual follows the gate review
• Manage the vendors service quality, support standards in accordance to corporate policies and agreed SLA guidelines
• Formulate a problem solving & decision-making approach to handle issues for a given application’s issues.
• Assess the need of training and plan for training sessions
• Prepare & Present Weekly and Monthly Reporting keeping teams accountable for their tasks
• Support IT audit activities when required / Maintain clear visibility of Active User Account / Password guidelines & Roles assignment
• Strong team player managing a team of 6 people across regions

What you'll need:

• Degree in Engineering, Computer Engineering/Science or Information Technology
• At least 7 to 9 years of relevant experience in Application Support and Operations
• Experience with PLM is required (Centric Software, CBX, Bamboo)
• Experience in Sourcing operations/ Retail environment is a bonus
• Must have handled activities like incident management, problem management, release management, root cause analysis, deployment and monitoring;
• Understand Software Development Life Cycle SDLC, experience working with business users, various IT teams and vendors in managing the project cost and project risk
• Experienced with ERP ( SAP, PLM, Inhouse bespoke Applications ), Reporting domains
• Excellent team player with the ability to communicate across all levels within the organization
• Positive attitude & able to work under pressure;
• Managerial experience required
• Excellent technical troubleshooting & problem solving skills
• Good level in English is a must
• Strong interpersonal & communication skills.

• Customer service includes responding to questions and requests from clients, giving details about goods and services, and handling grievances.
• Transaction processing includes accepting orders, completing applications and paperwork, and managing returns and reimbursements.
• Customer interaction documentation includes keeping track of questions, requests, answers, and follow-up activities.
• Escalating problems: Making necessary phone calls to additional team members or departments
• Keeping track of client information, including updating databases and guaranteeing client satisfaction
• Customer feedback reporting: Providing reports on concerns and feedback from customers
• 5.5 working days

This advertisement is recruiting for two positions of Administration Support Service.

If successfully selected, you will be seconded to MOE secondary school located in Tanglin.

Contract Period: From 1 January 2025 to 31 December 2025

Personnel to be deployed at the following hours:

One Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7:00am to 4:00pm, inclusive of 30min lunch break
• Fridays: 7:00am to 3:30pm, inclusive of 30min lunch break

And other personnel to be deployed at the following hours:

• Mondays to Wednesdays, Fridays: 8:00am to 5:00pm, inclusive of 30min lunch break
• Thursdays: 8:00am to 4:30pm, inclusive of 30min lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays
• Any change in reporting time will be subject to mutual agreement

The service required are set out as follows :

Provide administrative support to the Authority, duties will generally include:

• General administrative tasks such as typing, printing, checking and filling, issuing of items in school, etc.
• Attend all general queries, e.g. telephone and walk-in queries.
• Data entry.
• Assisting in events e.g. logistics matters.
• Perform any other administrative duties assigned.

The personnel shall minimally have the following qualifications, skills and experience:

• At least 2 years of experience in administration.
• Past experience in school admin and/or customer service.
• Proficient in MS Office applications.
• Effective communication skills.

Job Scope

• Collate and manage all the details regarding the application for the assigned business vertical information could span from details of systems interfacing, content of the various data being posted, data held within the application etc.
• Support user community on business queries and guidance on better usage of the system on daily BAU activities.
• Clear understanding the scope of the project, the changes associated and support the Project Manager in impact assessment. Clearly document the rationale for projects where no impact is assessed.
• For project where there is an impact, play a governance role in ensuring that the design (in terms of the level of information required from source to core processing is aligned with the strategic data flow strategy
• Collate and rationalize all stakeholders’ requirements and walkthrough these requirements with team.
• Actively partnering with the team in the solutioning process to ensure that the business solutions being implemented are thought through from a long term, standardization, design for no operations, front-end configuration perspective.
• Assess and propose appropriate testing approach and sign off criteria to stakeholders and get concurrence.
• Overall UAT management in terms of UAT timeline, batch run/ re-run and managing the tester’s testing result
• Prepare proper documentation on the data flow, design, business solutioning and testing approach in accordance with predefined template.

Job Qualifications

• A Degree in business, Finance, or related field
• With at least 1 year of business analysis experience. Banking domain background is a plus.
• Able to liaise with stakeholders, internal tech teams, solution engineers and work closely with them to determine acceptable solutions.
• Good written and spoken communication skills, and documentation skills

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [email protected] | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Partnering across our Technology platforms, you will help to drive day to day operational and financial responsibilities of this portfolio, in ensuring the fundamentals are in order, including but not limited to financial processes, governance, risks and controls. You will also be a key stakeholder in helping drive the transformation of Finance Technology business processes.

This includes but not limited to the following:

• Support the implementation of process changes and the change agenda within the Technology Finance team
• Preparation of financial performance reports and insightful commentaries to track and drive business performance and enable strategic and operational decisions
• Prepare material for the monthly review meetings with senior Platform stakeholders and Finance Leads
• Prepare quarterly Business Review with the COO
• Performing month end close processes to ensure accuracy and completeness of our financials
• Work closely with countries to review monthly financial performance, as well as investigate variances and identify business risks and opportunities.
• Ownership and accountability for timeliness, data accuracy and process adaptation as needed in delivery of various Regional Reporting data sets and reports to various stakeholders.
• Develop and put together cohesive presentations for internal and external forums. This will require active facilitation and teamwork across businesses and functional units.
• Participation in cross functional project work to help drive the strategic agenda.
• Actively participate in the learning and sharing of best practices.
• Preparation and in-depth analysis of the Technology Budget 2025 review

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Job Summary

We are looking for a Business Analyst to work on Asset and Liability Management (ALM) Digital projects for a leading bank.

Mandatory Skill-set

• Degree in Banking, Financial Engineering, Computer Science or related discipline;
• Has 3+ years of relevant experience in the business analysis;
• Understanding and experience in the area of ALM Risk, including Liquidity Risk and Interest Rate Risk;
• Proficiency in SQL and Excel;
• Prior business analysis experience in interfacing between IT Teams and end Users;
• Translate business requirements into documents that can be used by IT Teams for the development of systems solutions;
• Strong interpersonal, communication, presentation, analytical, and problem-solving skills.

Desired Skill-set

• Knowledge of LCR, NSFR, MCO and IRRBB;
• Prior experience in implementing or managing an ALM Risk System;
• Knowledge of machine learning and AI usage.

Responsibilities

• Gather, collate, and analyze requirements from business users and provide clear functional specifications for enhancements to ALM Risk Systems;
• Perform impact analysis of enhancement requests on existing processes;
• Design solutions that are sound, adequate, and forward-looking to address ALM business requirements;
• Plan, schedule, and execute deliverable objectives from initiation till successful implementation within agreed timelines;
• Devise comprehensive test plans (including test scenarios and test cases) to test IT deliverables;
• Perform User Acceptance Testing, Regression Testing, Simulation Testing, and Live verification to ensure system deliveries meet requirements and objectives;
• Formulate a Roadmap for ALM Risk Systems that continually addresses existing and potential business needs;
• Provide functional support to business users and co-manage ALM Risk System production issues with technology partners.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Our client, located in the Central of Singapore is looking to hire a Senior Financial Planning Analyst, reporting to the Financial Planning & Analysis (FP&A) Manager. This position will be responsible for the monthly management reporting, forecasts and annual budget process.

Key Responsibilities:

• Participate in the annual Plan and quarterly forecasting process, prepares data to support projections, and input data into budgetary system to ensure Plan / forecast is reported correctly within the financial reporting system.
• Prepares monthly management reports and conduct monthly business reviews with commercial team.
• Measure actual performance results against forecast/plan and identify issues that require further action and highlight areas of business unit underperformance.
• Partners with commercial stakeholders and provide meaningful insights on APAC results. Consolidate data to identify trends, cost drivers and other key performance indicators (KPIs) relevant to the business.
• Lead financial analysis for post-launch performance of new products and price-volume analysis.
• Develop revenue, margin, and pricing reports using Business Intelligence databases and Power BI to support decision-making for the APAC management team.
• Consolidate and analyze Business P&L statements on a monthly and quarterly basis including revenue, margins, operating expenses, and conduct ad-hoc analysis or projects as needed.
• Collaborate with functional leaders in cost centers and marketing to monitor and analyze operating expenses (OPEX) and headcount.
• Support the annual cost roll process and collaborate with APAC countries to ensure accurate costing at the SKU level.
• Continuously improve processes to enhance accuracy and efficiency in financial reporting and analysis.
• Lead ad-hoc projects, offering valuable insights and technical expertise in financial planning and analysis (FP&A)

Education & Experience:

• Certified Accountant with a degree in Accounting or a related field.
• At least 7 years of relevant experience in similar roles, preferably within a MNC
• Good commercial sense with keen understanding of business dynamics.
• APAC exposure in an MNC environment preferred and good understanding and experience with Oracle Hyperion, PBCS, and advanced Microsoft Excel skills.
• Proficiency in Microsoft VBA, PowerPoint, SAP, Power BI, and Business Intelligence tools is advantageous.
• A team player who works effectively both independently and within a fast-paced, results-driven environment.
• Self-motivated, detail-oriented, and proactive in problem-solving.
• Strong financial acumen with the ability to think analytically, communicate clearly, and present reports and ideas concisely.
• Excellent written and verbal communication skills in English
• Ability to manage tight deadlines and handle ad-hoc requests.

Company Description

The ITSEC Group is one of the leading cybersecurity groups in the Asia Pacific region, with offices in Singapore, Jakarta, Dubai, Melbourne & Bangkok. We specialize in providing comprehensive cybersecurity solutions to businesses across various industries. With a strong focus on innovation and cutting-edge technologies, we are committed to protecting our clients from evolving cyber threats.

Role Description

This is a full-time on-site role for a SOC L1 Analyst located in Singapore.

Responsibilities:

• Monitoring and analyzing security events, identifying potential threats, conducting investigations, and responding to security incidents

• Work closely with the end client SOC team to ensure the timely and effective detection, containment, and mitigation of security incidents

• Support security developments (such as evolving threats, new or enhanced security controls or changes to the technical infrastructure).

• Ensure that all Infrastructure related procedures, operation guide, architecture diagram, hardening baselines, security metrics, etc documents shall be reviewed annually or updated whenever there are changes within a month.

• Be responsible for strengthening Customer’s cyber security posture against cyber threats through vulnerability management, incident response and analysis, threat hunting and security operations.

• Manage Customer’s Cyber security operation and manage the reporting and handling of cyber security incidents.

• Perform Vulnerability Management leveraging on MVMS.

• Perform daily checks on the Endpoint Detection Response/Database Activity Monitoring dashboard for any abnormalities.

• On boarding of subscribed servers and infrastructure devices to MVMS.

• Provide supporting documents for audits.

• Perform Monthly Vulnerability Assessment, Quarterly Vulnerability Assessment for servers and network equipment.

• Work with application and infrastructure team to ensure compliance and regulatory requirements and industry standards.

Requirements:

• Diploma/degree in computer studies

• 2 years of experience working in a security operation, incident response, vulnerability management or related field.

• Demonstrated experience in network security, server security, endpoint security, web security etc.

• Strong knowledge of security principles, technologies, and industry best practices.

• Experience with log analysis, malware analysis, and network traffic analysis.

• Excellent analytical and problem-solving skills, with the ability to quickly identify and respond to security incidents, analyze complex security issues and develop effective solutions.

• Hands-on experience in security appliances such as IBM Guardium, MMVS, Carbon Black, Cyber Ark is a definite advantage.

• Experience in IT security/support operations with willingness to learn above mentioned tools are encouraged to apply. Experienced candidates will be considered for team lead role.

• Independent and capable of working in a high-pressure environment.

• Willing to work in rotational shift environment (including weekends and night shift).

We are looking for a detail-oriented and analytical Business Analyst specializing in Payment Frauds to join our team at Unison Consulting Pte Ltd. In this role, you will be responsible for analyzing and evaluating payment fraud incidents, identifying vulnerabilities in payment systems, and implementing solutions to enhance the security and integrity of payment processes.

Fraud Detection and Analysis:

• Analyze payment fraud patterns and trends to identify potential risks and vulnerabilities.
• Conduct detailed investigations into fraud incidents and document findings and recommendations.

Requirements Gathering:

• Collaborate with business stakeholders and cross-functional teams to gather and document requirements related to payment fraud prevention.
• Define functional specifications for fraud detection systems and tools.

Solution Design and Implementation:

• Work closely with technical teams to design and implement fraud detection and prevention solutions.
• Support system testing and user acceptance testing (UAT) to ensure solutions meet business requirements.

Reporting and Documentation:

• Prepare reports and dashboards to communicate insights, trends, and metrics related to payment fraud.
• Document processes, workflows, and best practices for fraud prevention.

Stakeholder Communication:

• Engage with internal and external stakeholders to provide updates and gather feedback on fraud management initiatives.
• Conduct training sessions and workshops to raise awareness of payment fraud and prevention measures.

1. Corporate Banking
2. Knowledge of scams and their modus operandi
3. Payment Fraud
4. Internet Banking
5. Regulatory and compliance around online payments

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will be responsible developing, implementing, and maintaining data governance frameworks and risk management strategies to ensure the integrity, confidentiality, and availability of our organization's data assets. This role requires understanding of data governance principles, risk management methodologies, and regulatory compliance requirements.

Data Governance Framework Development:

• Develop and implement data governance policies, standards, and procedures to ensure data quality, consistency, and security.
• Establish data governance frameworks and best practices to manage data assets effectively.
• Collaborate with cross-functional teams to define data ownership, stewardship, and accountability.

Risk Management:

• Identify, assess, and prioritize data-related risks and develop mitigation strategies.
• Conduct risk assessments and impact analyses to evaluate potential threats to data integrity and security.
• Monitor and report on data governance and risk management activities to senior management.

Regulatory Compliance:

• Ensure compliance with relevant data protection regulations, such as PDPA, GDPR, and other industry-specific standards.
• Develop and maintain documentation to demonstrate compliance with regulatory requirements.
• Stay up-to-date with changes in data protection laws and regulations and update policies accordingly.
• Provide advises on data related incidents and escalations as necessary

Data Quality Management:

• Implement data quality management processes to ensure the accuracy, completeness, and reliability of data.
• Develop and maintain data quality metrics and dashboards to monitor data quality performance.
• Collaborate with data owners and stewards to resolve data quality issues and implement corrective actions.

Training and Awareness:

• Develop and deliver training programs to educate employees on data governance and risk management principles.
• Promote a culture of data governance and risk awareness across the organization.
• Provide guidance and support to data owners and stewards on data governance best practices.

Stakeholder Engagement:

• Work closely with business units, IT, legal, and compliance teams to ensure alignment on data governance and risk management objectives.
• Facilitate data governance committees and working groups to drive data governance initiatives.
• Act as a liaison between business and technical teams to address data governance and risk management concerns.

Who we are looking for:

Competencies & Personal Traits

• Driven and Self-initiated individual
• Strong stakeholder management
• Strong communication skills, ability to storyline and engage in focused discussions
• When empowered, not afraid to make decisions
• Operates effectively even when things are not completely certain

Working Experience

• 4-8 years’ working experience
• Relevant experience in Consulting relating to data management or across multiple business disciplines as data governance professionals, business process engineers or business reporting functions
• Experience in working in a diverse organisation and across front to back business processes

Professional Qualifications

• Knowledge of tools and techniques of data governance
• Knowledge of tools, techniques and processes for gathering and reporting data

Education

• Degree holder of any business/ financial related discipline

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Established in 1973 with headquarters in Seoul, South Korea, Cheil Worldwide is one of the world’s leading integrated marketing communications networks, with more than 7,200 employees globally in more than 54 offices in 46 countries.

For more information, visit us at: www.cheil.com.

We are inviting candidates for the position of:

Mobile App Performance Analyst

We are looking for an experienced Mobile App Performance Analyst specializing in AppsFlyer to manage, analyze, and optimize app attribution and performance data. The role involves generating and auditing OneLinks, creating custom dashboards, conducting monthly and quarterly reporting, and supporting media integration. The ideal candidate will have 3–5 years of experience in app analytics, preferably with AppsFlyer, and a strong background in data analysis, dashboard creation, and audience management.

Key Responsibilities:

OneLink Management:

• Generate OneLinks for Non-SRN and owned media campaigns.
• Conduct Onelinks pre-launch audits to ensure OneLinks are correctly configured and optimized.

AppsFlyer Data Analysis:

• Create custom dashboards to provide campaign overviews and activity summaries.
• Build dashboards for tracking organic channels, owned channels, and paid media channels.

Integrated Analytics and Dashboard Building:

• Develop scalable analytics solutions by aggregating data from various platforms (ETL).
• Create and maintain integrated dashboards in Power BI for holistic performance tracking.

Monthly Reporting:

• Prepare and deliver detailed monthly reports summarizing campaign performance, attribution insights, and key recommendations.

Appsflyer Audience Management and Retargeting:

• Manage audience segmentation for personalized campaigns.
• Implement retargeting strategies to re-engage inactive users or optimize user lifetime value (LTV).

Media Integration Support:

• Provide support for media platform integrations with AppsFlyer Partner Marketplace, ensuring seamless tracking and attribution across all channels.

Quarterly Health and Sanity Check:

• Conduct regular audits of AppsFlyer setup, tracking parameters, and campaign configurations to maintain data accuracy and platform health.

SmartScript Integration and Testing:

• Implement and test AppsFlyer's SmartScript for seamless web-to-app user redirection and attribution.
• Ensure proper configuration and functionality of SmartScript for owned media and web-based campaigns.
• Conduct thorough testing to verify accurate web-to-app install tracking and event attribution.
• Monitor performance and troubleshoot any discrepancies in SmartScript setup.

Appsflyer Training:

• Develop and conduct training sessions for stakeholders across the SEA region to enhance understanding and usage of AppsFlyer tools and features.
• Tailor training programs to cover key topics such as attribution models, OneLink generation, SmartScript implementation, and campaign analysis.
• Provide ongoing support and resources to ensure stakeholders are equipped to maximize AppsFlyer's potential for their campaigns.

Required Skills and Qualifications:

Experience:

• 3–5 years of hands-on experience with AppsFlyer or similar mobile attribution platforms.
• Proven track record in managing app analytics and attribution for marketing campaigns.

Technical Expertise:

• Strong understanding of OneLink generation, deep linking, and attribution for Non-SRN and owned media campaigns.
• Experience with ETL processes and integrating data into dashboarding tools (e.g. Power BI).
• Familiarity with media platforms like Google Ads, Meta, TikTok, and their integration with AppsFlyer.

Analytical Skills:

• Expertise in creating dashboards for organic, owned, and paid media performance tracking.
• Ability to analyze large datasets and generate actionable insights for optimization.

Project Management:

• Strong organizational skills to handle monthly reporting and quarterly audits.
• Detail-oriented with the ability to manage multiple campaigns and projects simultaneously.

Soft Skills:

• Excellent problem-solving and communication skills.
• Ability to collaborate across marketing, analytics, and technical teams.

Preferred Qualifications:

• Experience with Power BI, SQL, or Python for advanced analytics.
• Knowledge of privacy frameworks like GDPR, CCPA, and ATT.
• Familiarity with audience management and retargeting strategies

Key Responsibilities:

Financial Reporting and Closing:

• Manage the general ledger, including journal entries and reconciliations.
• Prepare monthly financial reports and assist in account closing.
• Support audits and regulatory financial data requests.
• Analyse financial trends and ensure accurate reporting.

Control and Compliance:

• Ensure adherence to accounting standards and financial regulations.
• Implement strong financial controls and safeguard assets.

Tax Planning and Compliance:

• Prepare accurate tax returns and collaborate with tax advisors.

Ad Hoc Projects:

• Participate in special projects, such as system implementations or process improvements.
• Maintain and improve financial systems.

Requirements:

• Diploma in Accounting (minimum), with 2–3 years of experience (preferably in education or charity sectors).
• Strong grasp of financial regulations, accounting principles, and financial analysis.
• Detail-oriented with excellent analytical and independent working abilities.
• Proficiency in financial software and Microsoft Office Suite.
• Effective communication and teamwork skills.

Interested candidates, please send your updated resume to [email protected]

Job description

• As a Business Analyst, you will be involved in the software development life cycle and agile methodology from project initiation, requirements, application development, implementation, maintenance and post-implementation review phases.

• The broad area of your role covers the following:

• Liaise extensively with external, internal clients and vendors;

• Lead design thinking sessions and requirements discussion with customers; conduct requirement analysis to ensure the implementation feasibility of functional specifications. Highlight requirement gaps, disproportional construction efforts, technical challenges and any other issues;

• Successfully translate users requirements into use cases, technical solutions;

• Present and communicate functional requirements and use cases to the technical and development teams and ensure system meets functional and system requirements;

• Good to have - Define system-level application architecture, high-level and detailed design, architectural policies and principles, implementation risks and mitigation measures, etc

• Engage customers to explain the rationale of architectures selection, or other technical issues;

• Prepare documentation, such as requirements and functional specification, design specification, enterprise class structure, data and application management framework, interfacing, infrastructure requirements, data migration approach, etc; work closely with customers to review and sign-off documentation;

• Prepare system training programs and conduct training to the customers;

• Develop test plans, cases and results and trace to requirements to ensure comprehensive test coverage. Measure test results with customers required outcome;

• Perform functional and backend testing, review results and logs, resolve test issues and ensure application quality;

• Perform test briefing to the stakeholders and support UAT.

• Trouble-shoot system problems faced by the project team, customers and follow up till resolution;

• Conduct change impact analysis on customers requests in a change management lifecycle;

• Work with local and off-shore teams to deliver projects on the technical aspects;

• Prepare solutions and proposal for pre-sales activities;

Requirements

• Must have experience working in banking domin;

• Degree in Computer Science and Engineering;

• Minimum 2 years onwards of relevant experience as a Business Analyst and tester, Good to have in Java environment

• Strong analytical skills and possess stamina in following up on issues reported till its resolution;

• Experience in issues/problems and change management processes;

• Ability in analysing system backend logs and performing data mapping and categorisation;

• Able to perform functional and backend testing activities and ensure traceability to requirements;

• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, good writing and communication, negotiation and interpersonal skills including strong persuasive technique and an eye for details;

• Development skillset Java environment, well verse in Jira and SQL is an added advantage;

• Able to work under stringent timeline and exhibit commitment to project completion;

• Strong customer-service orientation and good presentation skills;

• A Good Team Player.

Must well verse in SQL, Linux, System Analysis and UAT testing. Knowledge in Java is an added advantage.

EA Number: 11C4879

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Quality Analyst (KYC). This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Only Singaporean

Key Responsibilities:

· Experience in banking processes particularly on Account Opening System that covers KYC, and Customer Maintenance services.

· Performs System Integration Testing, User Acceptance Testing and Regression Testing of the application.

· Generate and share daily execution reports using Jira.

· Involve in daily stand-up meetings.

· Coordinate with team members and other teams for day-to-day work.

· Do email support for different application issues under the team.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.