Senior Assistant Manager/Manager

Research Transformation Office (RTO)
Deputy Chief Executive (Research & Education) Office

As a Process Analyst, you will work in NUHS Deputy Chief Executive (Research & Education) Office as a Research Transformation Office (RTO) member. You will support the Senior Assistant Director of RTO and collaborate with fellow Functional Division/Department’s Subject Matter Experts to deliver improved business processes and solutions.

Responsibilities

• Working alongside Functional Division/Department’s Subject Matter Experts (SME) to identify areas of inefficiency in the existing processes, and help users define business requirements which may entail process streamlining and/or automation.
• Assist SMEs and guide process mapping for as-is and to-be process modeling.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details.
• Responsible for data integrity, defining data conversion/migration requirements, and verifying the correctness of converted/migrated data.
• Suggest processes for integration with technology and ways to increase productivity.
• Be the liaison between the Functional Division/Department’s Subject Matter Experts, technology, and support teams.
• Stay up-to-date with industry trends, best practices, and emerging technologies relevant to business analysis and process improvement.

Requirements

• Degree in Computer Science, Business Administration, or Management Information Systems.
• Proven experience as a Process Analyst or related role, with at least 5 years of experience in a similar capacity.
• Business acumen and the ability to align project objectives with overall business goals.
• Good knowledge of business analysis methodologies, tools, and best practices.
• Strong analytical, conceptualisation, and problem-solving skills.
• Experienced in creating Process Flowcharts, Swimlane Diagrams, Value Stream Maps, or similar business process mapping diagrams and tools.
• Adept in data analysis concepts and familiar with data visualization tools like Power BI.
• Good analytical and problem-solving skills, with the ability to synthesize complex information and draw meaningful insights.
• Familiarity with data platforms, data analysis, and data visualization tools (e.g., SQL, Tableau, Power BI, etc.), Microsoft 365 apps, especially in Power Automate, Power Automate Desktop, Power Apps, Microsoft Teams, SharePoint, Microsoft Forms, MS Project, MS Visio and knowledge in SAP system.
• Highly collaborative, with a proven ability to work effectively in cross-functional teams, and has the ability to pitch ideas and influence.
• Attention to detail, ensuring data accuracy and reliability in all analyses.
• A driven and motivated personality with an inquisitive mind.

Preferred Skills:

• Business Analysis certification, e.g., Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP), is highly desirable.

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers’ vertical markets and apply the skills of our employees in modernising key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernisation.

Logicalis Group has an annualised revenue of over $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4 billion.

As we continue to grow as a business, our people are our key differentiator with our competitors, and developing and retaining our talent is a key priority for all of our businesses. We will recommend that you watch this short video with input from our employees around the world.

Logicalis - A Great Place to Work

The Role:

The role is part of our Global SOC team, tasked to deliver Managed Security Services (MSS) and help customers achieve its business goals & objectives by re-imagining cybersecurity as one of its business enabler. The role reports to SOC vertical based in Singapore.

It is great opportunity to put your past experiences in building a world class SOC and address cybersecurity challenges of organizations in the region. It provides exposure to wide variety of security technologies, and provides opportunity for the candidate to pioneer in developing SOC and build new MSS offerings.

Accountabilities:

· Work in 24x7 shift environment to handle security incidents and provide level two (L2) support during analysis & investigations to identify the root cause.

· Provide detailed remediation recommendation to customers for the incidents within agreed SLAs, and if required assist them during remediation implementation.

· Execute SOC playbooks, knowledge base to minimize the security incident impact and perform detailed investigation on the infected assets.

· Escalate critical incidents to 3rd level support team, for further analysis & investigations, and demonstrate excellent collaboration skills for timely resolution to minimize impact to customers.

· Review 3rd party threat intel feeds and integrate them into MSS platforms to provide value to our customers.

· Prepare SOC monthly reports, which includes customization based on business requirements and present them to customers during monthly meetings, highlighting risks and mitigation plans.

· Enable regional L1 Security Analysts to deliver seamless L1 support by developing SOC playbooks, relevant and sufficient knowledge base.

The Individual and their Experience:

· Candidate should have at least 3 years of experience working in SOC and MSS environments, with a Bachelor’s degree in Computer Science/IT/Information security.

· Excellent hands-on experience on incident analysis using SIEM platforms such as Microsoft Sentinel, IBM QRadar.

· Hands on experience on any Endpoint Protection (EPP) or Endpoint Detection Response (EDR) technologies. Preferred if Microsoft Defender, CrowdStrike.

· Exposure to firewall technologies such as Cisco, Palo Alto, Checkpoint, Fortinet.

· Good understanding of WIN, LINUX environments and well versed with basic LINUX commands and troubleshooting, with a proven Unix (Solaris, Linux, BSD) experience.

· Knowledge on any shell scripting language, and to apply them to automate mundane operations tasks.

· Candidate should have at least one cybersecurity industry certification such as CEH, CHFI.

· Good understanding of basic network concepts and advantage if exposure to cloud technologies.

· Lateral thinking combined with excellent troubleshooting skills, preferably with experience following ITIL standards.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

COMPANY DESCRIPTION

Mediacorp is Singapore’s largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The primary focus of this role is to support the procurement function by conducting compliance analytics, performance management, spend analytics, and procurement sustainability reporting.

Scope

• The role is responsible in ensuring procurement compliance analytics to identify potential anomalies / risks, meticulously monitoring and analyzing procurement processes to ensure adherence to regulations and policies.
• The role is also responsible to maintain KPIs on performance management and identifying opportunities for optimization and efficiency enhancement.
• The successful candidate will be a self-starter who is able to manage assigned tasks independently, work collaboratively with stakeholders, and communicate effectively with all levels of the organization.

Responsibilities

• Procurement Compliance Analytics: Monitor and analyze procurement activities to ensure compliance with company policies, procedures, and relevant regulations. Ensure data accuracy and integrity in procurement-related databases and systems. Perform regular data validation / pre audit review to maintain data quality. Identify areas of non-compliance and work with procurement stakeholders to implement corrective actions.
• Performance Management: Develop and maintain key performance indicators (KPIs) to measure the effectiveness and efficiency of procurement operations. Analyze procurement performance data and provide actionable insights to improve procurement processes.
• Spend Analytics: Utilize data analysis tools to analyze and interpret procurement spend data. Identify cost-saving opportunities and collaborate with procurement teams to implement strategies to optimize spend.
• Cross-functional Collaboration: Collaborate with procurement teams, finance, operations, and other stakeholders to gather relevant data and insights. Provide analytical support for various procurement-related projects.
• Continuous Improvement: Stay updated with industry trends, best practices, and advancements in procurement analytics. Suggest process improvements and innovative solutions to enhance procurement efficiency and effectiveness.
• Sustainability Initiatives and Reporting: Continue to push out initiatives to uplift user awareness on green procurement practices. Facilitate the preparation of procurement data for sustainability reporting to Management and Temasek. 
• Vendor Risk Assessment: Execute the vendor risk assessment by working with stakeholders to identify and manage key vendor risks
• Any additional projects / tasks assigned

• Proficiency in data analysis and visualization tools (e.g., Excel, Tableau, Power BI).
• Strong analytical skills with the ability to derive actionable insights from data.
• Excellent communication and presentation skills to convey complex data findings to non-technical stakeholders.
• Detail-oriented and able to manage multiple projects simultaneously.
• Knowledge of procurement regulations and compliance is a plus.
• Familiarity with sustainability practices and reporting framework will be advantageous
• Bachelor’s degree in business, Supply Chain Management, Analytics, or a related field.
• 3+ years of experience in procurement analytics, spend analysis, and performance management

We are seeking an experienced system implementation coordinator to join our Finance team. This role will play a crucial part in the current implementation of Oracle Netsuite as part of our ERP, integrating with our other current IT platforms. You will be working closely with internal and external stakeholders to manage the system implementation and improvement processes.

KEY RESPONSIBILITIES

1) System implementation

• Good understanding of operational workflow and accounting requirements. Work with system consultants to set up ERP system including sales, purchases, accounting, inventory / costing, CRM and related modules in accordance to business requirements
• Ensure proper integration between systems to ERP
• Ensure proper control over master data, standardization of processes
• Manage and facilitate solutions to resolve user and system issues
• Identify user cases for UAT, execution of UAT to ensure proper roll out of system
• Coordinate discussions and follow up on issues
• Include setting up of invoicing, credit notes, exception reports and other management reports/ customized reports (routine and adhoc)

2) Netsuite Administrator

• Day to day resolution of end user issues
• Ensure proper roles, responsibilities and segregation of duties within ERP
• License issuance and renewal management

3) System maintenance and improvements

• Implement and improve on management reports to monitor performance and KPIs, including costing reports, sales analysis, profitability by products and utilisation rate/productivity of equipments
• Identify system improvement areas, integration issues, automation potentials, to reduce manual work and errors
• Facilitate management budgeting and forecasting process
• Ensure proper SOP, compliance and documentation
• Keep up to date with new system functions and developments

4) Others

• Support new business initiatives including new marketing programs, regional roll out of HQ systems and setting up of related companies
• Responsible for moving existing entity from old accounting system to ERP
• Documentation on SOP and processes
• Provide guidance and training to relevant departments

KEY REQUIREMENTS

• Previous hands-on involvement in ERP system implementation
• Excellent ERP user and administration skills
• Familiar with accounting processes and reporting requirements, able to integrate with operational workflows
• Able to work with large datasets and skilled in using data management tools including Power tools (Power Pivot, Power BI), Access
• Excellent spreadsheet, analytical skills and possess good problem-solving capability
• Degree in IT, Accounting or Business Studies with major in Finance or Data Science
• Strong project coordination, time management, and communication skills
• Meticulous and a good team player who can also work well independently

COMPANY DESCRIPTION

Mediacorp is Singapore’s largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Reporting to Lead (Finance and Procurement Program Office), this role is required to review, redesign, and implement changes in business processes to improve work efficiencies, reduce costs, and enhance control and compliance.

Scope

• The role is responsible to lead and drive the end-to-end transformation of the processes for the finance and procurement functions, and involves working closely with cross-functional teams, including procurement, finance, and IT, to analyze the current business processes, identify areas of improvement, develop a comprehensive transformation roadmap that incorporates best practices and industry standards, and drive the implementation of the new process.
• The role is also responsible for developing a change management plan to ensure that the new process is effectively communicated and adopted across the organization.
• The successful candidate will be a self-starter who is able to manage complex projects, work collaboratively with stakeholders, and communicate effectively with all levels of the organization.

Responsibilities

• Develop a comprehensive understanding of the current business processes and identify areas of improvement.
• Develop a roadmap for the transformation of the business processes identified and gain alignment with key stakeholders.
• Lead and work closely with cross-functional teams to implement process improvement solutions, including developing project plans, coordinating resources, and managing project timelines. 
• Communicate progress and project updates to key stakeholders and senior leadership.
• Identify and manage risks and issues related to the transformation effort.
• Develop and implement metrics to track progress and measure the success of the transformation effort. 
• Ensure compliance with company policies, procedures, and relevant regulations throughout the transformation effort. 
• Provide training and support to end-users to ensure successful adoption of new processes and systems.

• 8+ years of experience in Business Process Transformation
• Bachelor's degree or Higher in Business or related field
• Proven track record of leading large-scale process improvement projects.
• Agile methodology
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop recommendations for improvement.
• Demonstrated ability to work independently and drive results in a fast-paced, dynamic environment.
• Lean Six Sigma Green Belt or equivalent qualification will be advantageous

COMPANY DESCRIPTION

Mediacorp is Singapore’s largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The IT ERP (Enterprise Resource Planning) Business Analyst plays a crucial role in the successful implementation and ongoing support of ERP systems within an organization. The function requires a combination of technical expertise, business acumen, effective communication skills, and good SAP knowledge to bridge the gap between business needs and SAP and other ERP (Systems, Applications, and Products) software's capabilities. The primary responsibility is to understand business processes, identify opportunities for improvement, and leverage ERP solutions to meet business objectives. To make sure that ERP projects support and complement the strategic plans of Mediacorp business units and the organization as a whole, the role must collaborate closely with the business transformation department.

Responsibilities

• Collaborate with key stakeholders, including business leaders, department heads, and endusers, to understand and document business processes and requirements
• Analyse existing systems and processes to identify areas for improvement
• Work closely with the IT team to design and configure the ERP system to meet the organisation's business requirements
• Customise and tailor the ERP system to align with specific business needs
• Able to identify areas of the ERP system that do not support best practices and industry standards, and advise the business effectively
• Develop and execute test plans to validate that the ERP system meets functional and performance requirements
• Collaborate with end-users to conduct user acceptance testing (UAT) and address any issues or concerns Develop training materials and conduct training sessions for end-users to ensure they can effectively use the ERP system
• Create and maintain documentation for system configurations, processes, and procedures
• Provide ongoing support to end-users and address any issues or concerns related to the ERP system Investigate and resolve system errors or discrepancies in a timely manner
• Stay informed about updates and new features in the ERP system
• Identify opportunities for continuous improvement and optimisation of business processes
• Participate in project planning and management activities related to ERP implementations or upgrades Ensure that projects are delivered on time and within budget
• Facilitate communication between business stakeholders and the IT team
• Provide regular updates on the progress of ERP projects to relevant stakeholders
• Collaborate with ERP vendors to address issues, obtain support, and stay informed about product roadmaps and updates
• Analyse data within the ERP system to extract meaningful insights and support decisionmaking processes

• Proven experience as a Business Analyst, preferably with a focus on ERP
• In-depth knowledge of ERP modules relevant to the business domain
• Strong analytical and problem-solving skills
• Excellent written, communication and interpersonal skills
• Must be comfortable addressing C-suite executives as well as coordinating at various levels of the business
• Ability to manage multiple projects from beginning to completion
• Must have the ability to understand the team’s challenges and develop solutions
• Be familiar with various types of project management and business analysis software
• Having knowledge of the local culture and preferably experience in media business operations