Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Internal Audit (IA) provides independent assessments of Citi’s control environment, risk management and governance for key stakeholders including Citi’s board of directors, senior management and external regulators. We are a function with over 2,500 professionals providing assurance across all of Citi's businesses in 180+ countries.

We’re currently looking for a high caliber professional to join our team as Vice President, Internal Audit - Digital Solutions and Innovation - Data Analytics Lead Analyst- Hybrid (Internal Job Title: Data Analytics Lead Analyst - C13) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world

The Digital Solutions and Innovation (DSI) team within the Citi Internal Audit Innovation function is looking for a Data Analytics Lead Analyst (Vice President) to join the Analytics and Automation (A&A) Team. The Analytics and Automation function works with members of Internal Audit to identify opportunities, design, develop and implement analytics in support or the performance of audit activities, along with automation activities to promote efficiencies and expand coverage. The candidate must be proficient in the development and use of analytics technology and tools to provide analytical insight and automated solutions to enhance audit efficiency and effectiveness and have functional knowledge of banking processes and related risks and controls.

Key Responsibilities:

• Participating in the innovative use of audit analytics through direct participation in all phases of audits
• Leadership and subject matter expertise in the development of audit processes improvements.
• Defining data needs, designing, and executing audit analytics during audits in accordance with the audit methodology and professional standards.
• Pro-actively develops automated routines to help focus audit testing.
• Assisting audit teams in performing moderately complex audits related to a specific area of the bank: Consumer Banking, Investment Banking, Risk, Finance, Compliance, and/or Technology.
• Providing coaching to Audit team members regarding the use of analytics and automation and supporting provision of analytics training.
• Provide oversight and support to other members of the Analytics and Automation team, and wider Digital Solutions and Innovation team.
• Applies understanding of business processes to identify opportunities to enhance audit efficiencies and effectiveness through the development and delivery of automated processes.
• Strong verbal and written communication skills to clearly articulate analytics requirements and results and make practical recommendations for impact of findings and analytics enhancements.
• Develop professional relationships with audit teams to assist in the definition of analytics and automation opportunities.
• Develop effective working relationships with technology and business management of the area being audited, to facilitate understanding or processes and sourcing of data.
• Promoting continuous improvement in all aspects of audit automation activities (e.g., technical environment, software, operating procedures).

Key Qualifications and Competencies

• At least 8 years of business / audit analyst experience in providing analytical techniques and automated solutions to business needs.
• Work experience in global environment and in large company.
• Excellent technical, programming and databases skills
• Excellent analytical ability to understand business processes and related risks and controls and develop innovative audit analytics based upon audit needs.
• Strong interpersonal and multicultural skills for interfacing with all levels of internal and external audit and management.
• Self-driven, problem-solving approach. Understanding of procedures and following these to keep quality and security of processes.
• Detail oriented approach, consistently performing diligent self-reviews of work product, and attention to data completeness and accuracy.
• Data literate, with the ability to understand and effectively communicate what data means to technical and non-technical stakeholders.

Proficiency in one or more of the following technical skills is required:

• SQL
• Python
• Hadoop ecosystem (Hive, Sqoop, PySpark etc).
• Alteryx

Proficiency in at least one of the following Data Visualization tools is a plus:

• Tableau
• MicroStrategy
• Cognos

Experience of the following areas would be a plus:

• Business Intelligence including use of statistics, data modelling, data mining and predictive analytics.
• Application of data science tools and techniques to advance the insights obtained through the interrogation of data.
• Knowledge of Gen-AI and prompt engineering.
• Working with non-structured data such as PDF files.
• Providing analytics training to business users.
• Banking Businesses (i.e., Institutional Clients Group, Consumer, Corporate Functions) or areas of expertise (i.e. Anti-Money Laundering, Regulatory Reporting)
• Big Data analysis including big data dedicated use like HUE, Hive
• Project Management / Solution Development Life Cycle
• Exposure to Process mining software such as Celonis

What we offer:

• A chance to develop in a highly innovative environment where you can use the newest technologies in a top-quality organizational culture.
• Professional development in a truly global environment
• Inclusive and friendly corporate culture where gender diversity and equality is widely recognized
• A supportive workplace for professionals returning to the office from childcare leave
• An enjoyable and challenging learning path, which leads to a deep understanding of Citi’s products and services.
• Yearly discretionary bonus and competitive social benefits (private medical care, multisport, life insurance, award-winning pension scheme, holiday allowance, flexible working schedule and other)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gQ7hhN4j

• Support from business stakeholders to invest in data
• Opportunity to lead Business transformation through data

About The Company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a new Data Analyst / BI Analyst PowerBI SQL MDM ) to join their team.


About the job

• Engaging with business stakeholders, gathering requirements and translating them into technical (analytics) specification. Objective is to create feasible insights to business stakeholders to make informed decisions
• Working with business users (Sales, marketing, Finance/Accounting, Supply chain and etc) to develop reports and dashboards to increase revenue, improve and reduce manual procedures
• Gathering, managing and analysing data from multiple sources to provide insights to business through determining historical demand trends and forecast future demand requirements.
• Manage the global lifecycle of master data processes, including data creation, validation, and deactivation for ERP and CRM systems.
• Develop and enforce data governance policies and procedures for maintaining data in the respective databases.
• Ensure data quality and integrity across all systems.
• Recommend or support process improvements and best practices in data management.
• Perform regular audits and quality assessments of databases.
• Address and resolve data-related issues and discrepancies within the systems.
• Maintain comprehensive documentation for data management processes and policies.
• Oversee data migration and standardization efforts within the organization.

Skills And Experience Required

As a successful applicant, you will have at least 2 years of experience in data analytics/ Business intelligence ( Power BI). Exposure to SQL is required for this role. proven track record in engaging with business stakeholders is required for this role.

Whats On Offer

This is an excellent opportunity to join a leading end user environment with opportunity to engage with senior business stakeholders across Asia. You will have the opportunity to lead business transformation using data within the organisation.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gQ7hhN4j (EA: 94C3609/ R1219669)

This is an 8 month contract based in Singapore, English & Japanese language is required due to liaising with Japanese client & counterparts.

RESPONSIBILITIES
Read, analyze, and summarize media coverage of important company issues
Inform the wider team on news cycles and policy issues domestically and internationally, and put them into their local context
Create reports with media insights (including visualization) to assess the impact of different news cycles and inform future strategy
Support the communications team in developing meaningful success metrics for its campaigns and initiatives across traditional (news) media outlets as well as owned, paid-for and earned social media activity

MINIMUM QUALIFICATIONS
2+ years of experience in a media analysis, research, journalistic, communications or related role, or working for a media agency, media analysis firm, a media measurement platform or think tank
Must Have fluency in English and Japanese as this role requires liaison with Japanese speaking counterparts and clients
Familiarity with the media market in APAC
Experience owning multiple deliverables and working in a deadline driven environment
Experience in handling data sets and visualizing data a plus
Experience drafting messaging materials; writing news summaries is a plus
Bachelor's degree in Communications, Journalism, Public Relations, Broadcast, Political Science, Marketing, Economics, Statistics or related field

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/eP8rDayS

• Concrete project timelines
• Exposure to latest technology ( Oracle Fusion Cloud )

About the company

Our Client is a MNC with offices across Asia, Europe and US. As part of their expansion plan in Singapore, they are now hiring for a Oracle HCM Consultant / Oracle HRIS Specialist to join their team.

Responsibilities

Your role involves:

• Providing support and implementation of Oracle HCM (Oracle Core HR, Payroll, Talent Management, Recruitment and etc)
• Translating business requirements to technical specifications
• Leading project implementation (migration to Oracle Cloud)
• Identify opportunities to improve design and performance across multiple functions

Skills and experience required
As a successful applicant, you will have at least 5 years of experience in Oracle HCM (Oracle Core HR, Payroll, Talent Management or Recruitment). Candidates should have proven track record in engaging with senior business stakeholders. Exposure to Oracle Fusion Cloud will be of added advantage.

Candidates with proven track record in regional/global will be of added advantage.

Whats on offer
This is an excellent opportunity to join an established stable end user environment. You will get the opportunity to lead high value projects globally with exposure to latest technology.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/eP8rDayS (EA: 94C3609/ R1219669)

Job Title: Market Risk Analyst
Employment Type: Fixed-Term Contract (9 Months)

Job Summary

We are seeking a skilled Market Risk Analyst to join our dynamic team on a 9-month maternity and paternity cover contract. The ideal candidate will monitor, assess, and mitigate market risks while providing actionable insights to support business decisions in the commodities sector.

Key Responsibilities

1. Risk Assessment and Analysis:
   • Monitor and assess daily market risk exposures across commodity portfolios.
   • Analyze market movements, volatility, and potential risk factors impacting the business.
   • Evaluate Value-at-Risk (VaR) and stress testing results to identify risk concentrations.
2. Risk Mitigation:
   • Develop and recommend risk management strategies to mitigate exposure to unfavorable market movements.
   • Work closely with traders to ensure compliance with risk limits and guidelines.
3. Reporting and Documentation:
   • Prepare detailed risk reports for senior management, highlighting key exposures and recommendations.
   • Maintain accurate records of all risk metrics, methodologies, and assumptions.
4. Collaboration and Advisory:
   • Collaborate with trading, finance, and operations teams to understand and address risk concerns.
   • Provide insights into market trends and regulatory changes affecting commodity markets.
5. Model Development and Validation:
   • Assist in the development and validation of risk models and pricing tools specific to commodities.

Requirements

• Experience: Minimum 3 years of experience in market risk analysis, preferably in the commodities sector.
• Industry Knowledge: Knowledge of commodity markets (e.g., energy, metals, or agriculture) and associated derivatives.
• Soft Skills:
  • Excellent analytical and problem-solving abilities.
  • Strong communication skills to convey complex risk concepts to stakeholders.
  • Attention to detail and the ability to work under pressure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/grmGvzia

• Exposure to latest technology (Selenium and UIPath)
• Concrete project timeline

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 20 years with a global footprint of more than 20 countries. With rapid expansion plan, they are now looking for an Software Tester (Automation) to be a part of their team.

Responsibilities:

Your responsibility includes:

• Creating the test plan/cases and strategy for projects. This includes creating quality assurance processes and contributing to the software design, managing systems integration and compatibility
• Executing and evaluating manual or automated test cases to locate bugs and regressions and ensure product quality is of a high standard
• Ensuring quality and the design of software testing and improvements to maintain the business reliability. This includes ensuring the validity of all testing artefacts required during the Build and Test Phases of the SDLC project delivery methodology

Skills and experience required

As a successful applicant, you will have at least 3 year of experience in Software Test/ Software Quality Assurance (automation / selenium). Exposure to CI / CD or DevOps will be highly preferred.

Whats on offer

This is an excellent opportunity to join a MNC with exposure to high value projects.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/grmGvzia (EA: 94C3609/ R1219669)

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

Team Introduction

The Monetization Product Operations (MPO) is responsible for Customer Support and Tools & Workflows within Product Strategy & Operations team. Its mission is to provide Best in class advertising experience by ensuring excellence in customer service and streamlining processes & tools to ensure smooth operations.

The team collaborates with Sales to provide post-sales support and works closely with the product team on product improvement through feature requests and management of bugs.

Responsibilities

- Scope and drive global strategic projects relevant to Tiktok Ad technology products - CSAT, Adv churn retention and Loyalty programs across advertiser base

- Partner with regional in house, vendor operations and product specialist teams on global ticketing and escalation process workflows

- Act as a POC for assigned Ads Integrity & large scale XFN workflows - strategic planning on ticket handling plus metrics management

- Change manage a wide scale of 24/7 service delivery against KPIS, partner closely with Support Operations functions like Quality, Training & Workforce management

- Manage basic data scoping and analysis activities across topline metrics to feed into larger Continuous Improvement projects

- Monitor ticketing tool performance metrics consistently to ensure high uptime, rapid ticket resolution, and overall operational efficiency.

- Establish feedback loops with the support team to continuously refine tool functionalities based on real-world challenges and advertiser requirements.

- Perform in-depth analysis of assessment scores and trends in Customer Experience and Product failure points across Process, Product, and operational policies.

- Gathering industry knowledge and best practices to Efficiency and Effectiveness metrics/KPIS

- Gather and integrate feedback from users to facilitate continuous reporting loops

- Identify relevant data sources, extract data for analysis, and apply analytics tools independently to generate insights.

- Perform in-depth analysis of assessment scores and trends in Customer Experience and Product failure points across Process, Product, and operational policies.

Minimum Qualifications

- BA/BS degree or above; plus working experience in Advertising Tech operations company

- 5+ years of product operations exp spanning across Ads Monetization and/or Integrity products

-Prev experience of having worked with scaled operations teams on service oeprations JPIS

- Commercial mindset with experience building business cases from market research and analysis;

- Strong data and business analysis ability, analytical mind, and good data skills; comfortable with data visualizations

- Excellent communication and organizational skills with demonstrated experience collaborating with different teams and managing multiple stakeholders to achieve business objectives;

Preferred Qualification

- A fast learner and self-starter who gets to the point quickly with a good sense of judgment and original thinking

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About the Company

Our client is a well established technology firm with a strong presence across the Asia region. Currently, they are in search of a Senior Analyst/Assistant Manager , Group Controllership to join their team.

About the Job

As part of the Group Controllership team, you will play a key role to bridge HQ finance and country finance teams in leading and rolling out crucial projects and new developments. You will be expected to travel frequently to local markets. Other duties will include coordinating and directing the preparation of annual budget and periodic forecast exercises. Managing and overseeing the cash flow forecasts and projections to effectively manage cash balances and develop financial policies and procedures in compliance with group level requirements and local GAAP. In addition you will lead crucial projects in revenue recognition, process improvement, system implementation and other group level initiatives while managing stakeholders from diverse backgrounds. The ideal candidate will possess strong communication skills, strategic thinking abilities, and the capacity to assertively communicate in a diplomatic manner.

Skills and Experience Required

The ideal candidate should hold a recognized degree in accounting or ACCA, or relevant qualifications, with a minimum of 2 years of relevant experience. Candidates with a Big4 audit background will be advantageous.

Why this is a Good Role

This role offers an opportunity to join a company that is rapidly scaling up and emphasizes stability. Moreover, there is ample learning potential within the organization, and employees are provided with opportunities to grow, develop, and rotate across various portfolios within the business.

To apply online, please use the 'apply' function. Alternatively, you may contact Adriel Law at [email protected] (EA:94C3609 / R1655690).

Your Impact

At Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Our culture is one of teamwork, innovation and meritocracy. We often say our people are our greatest asset and we take pride in supporting each colleague both professionally and personally. From collaborative work spaces and mindfulness classes to working from home and flexible work options, we offer our people the support they need to reach their goals in and outside the office.

We are looking for a talented and hands on engineer who can drive the deployment and development the FICC Risk Platform, a global strategic infrastructure for real-time risk computation with distributed computing, as part of the Portfolio Analytics engineering team. The FICC Risk Platform is a highly distributed and resilient state machine that is relied on by Traders and Quants in FICC to provide up-to-date risk data for all their transactions. Candidate will be interacting with global stakeholders in Trading, Quants, and Engineers on a regular basis to understand business requirements, design and implement quality solutions.

How will you fulfill your potential?

• The candidate is responsible for designing and implementing the firm’s strategic vision for the FICC technology stack
• You will deliver value by architecting scalable solutions that are primed for reuse across the revenue generating divisions
• Proactively engages with stakeholders through the SDLC of the projects
• Works with global teams on projects that will have global impact
• Influences current and future architecture choices as we are looking to adopt more modern platforms
• Demonstrates excellent communication skills including experience speaking to technical and business audiences and working globally

Basic Qualifications

• 2+ years of professional Java/Python development experience
• Bachelor’s degree in Computer Science, Electrical Engineering or related technical discipline
• Excellent understanding of data structures, algorithms, and designing for performance
• Familiarity with automated testing, DevOps and Continuous Deployment
• Comfortable multi-tasking, managing multiple stakeholders and working as part of a team
• Strong communication skills, experience working with end users

Preferred Qualifications

• Experience in NoSQL data stores, e.g. Cassandra or MongoDB
• Experience with distributed, event driven systems and using messaging protocols
• Experience in modern message oriented middleware, e.g. Kafka or RabbitMQ
• Experience in building and debugging distributed systems
• Experience in developing software for Akka or Vertx
• Experience in SRE

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

• Position: MIS Executive (Management Information Systems)
• Location : Tai Seng
• Working Days : Monday - Friday
• Working Hours: 9am-6pm
• Salary : $3,500 - $4,000

Roles & Responsibilities

IT Shared Services Support

• Provide end-user support for system functional, operational and technical basis; assist in troubleshooting, testing and maintenance.
• Manage timely updates, patching, system housekeeping, and backups.
• Research, identify, and support the implementation of new technologies.
• Configure, install, and support software and business applications in Windows environments.
• Conduct 1st and 2nd level troubleshooting and application setup for business units.

Business Function & ERP Support

• Maintain and provide end-user support for management and hospitality systems, including ERP, CRM, POS, and network equipment.
• Oversee day-to-day operations of Microsoft Dynamics Business Central for seamless performance.
• Configure and optimize Microsoft applications, including SharePoint, Business Central, and Office 365.
• Train users on Business Central for effective system usage and role proficiency.
• Customize Business Central reports, dashboards, and interfaces to align with business needs.

Database Management and Reporting:

• Maintain and optimize databases; manage data collection and reporting in Business Central to keep information accurate and accessible.
• Integration Management: Coordinate integrations between Business Central and other systems (POS, CRM) to enable seamless data flow for financial reporting and timely insights.
• Inventory Management: Track and manage inventory in Business Central, collaborating with F&B outlets to prevent shortages or overstock and ensure proper bill of material setup.
• Security and Compliance: Ensure data integrity, security, and compliance within Business Central.
• Data Migration and Updates: Oversee data migration and updates during system upgrades or transitions from legacy systems.
• System Upgrades and Testing: Manage system upgrades, test functionalities, and maintain the latest version with minimal disruptions.

Project Implementation Support:

• Manage User Acceptance Testing (UAT), user training with vendors, stakeholders, and end users, track application issues and upgrades closely.
• Maintain IT project training documentation and user guides.
  
  Requirement
• Minimum diploma in Engineering (Computer/Telecommunication), Computer Science, Information Technology, or a related discipline
• Proficient in MS Office Full Suite including NAV ERP and Office 365, Windows server setting up, MySQL, IT Domain knowledge.
• Knowledge of F&B or Retail business IT workflow and ERP system interface.
• Prior project experience related to IOT tools on F&B Manufacturing & Distribution would be advantageous.
• Experience in Enterprise Resource Planning implementation and maintenance.

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279

Responsibilities

• Conduct comprehensive commercial due diligence and research on companies in the marine, energy, and commodities sectors.
• Prepare detailed profile reports covering company background, operations, financial status, performance, and market reputation.
• Develop concise final assessments and company ratings based on research findings and specific business needs.
• Collaborate with cross-regional teams, including counterparts in the UK, Americas, and Europe, to ensure high-quality research output.
• Maintain proactive communication with clients to understand and address their specific research and reporting requirements.
• Collect and analyze various data sources efficiently to meet tight deadlines for report delivery.
• Stay updated with global economic trends, current affairs, and industry developments relevant to the marine, energy, and commodities markets.
• Present findings and reports in clear, structured, and grammatically correct English, ensuring accuracy and coherence.

Requirements:

• Bachelor's degree in Business, Finance, or a related field, or an equivalent professional qualification.
• Minimum of 2-3 years of proven experience in a business or risk management capacity.
• Strong analytical skills, with the ability to interpret complex data and provide insightful conclusions.
• Excellent written and verbal communication skills, paired with an ability to work independently and under tight deadlines.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4WYR8Y7

Key Accountabilities:

• Maintain and support new and existing IT systems.
• Ensure the smooth operation of applications and promptly resolve issues.
• Manage the change control process for IT systems to ensure seamless implementation of system changes.
• Gather and analyze user requirements to propose relevant solutions.
• Maintain and update various documentation (e.g., requirements specifications, user guides) for IT systems.
• Participate in all aspects of project implementation, from initiation to roll-out (design, build, testing, end-user training, go-live support, documentation).
• Resolve project issues with vendors and key stakeholders to ensure smooth project implementation.

Qualifications & Experience:

• Degree in Computer Science, Information Technology, or a related field.
• At least 3 years of experience in SAP FI/CO modules, with strong functional knowledge in AR, AP, GL, Bank Accounting, FA, and Project Accounting.
• Technical knowledge required in SAP-ABAP programming, smart forms, BAPI, BDC, and user exits.
• Ability to independently handle requirement gathering sessions, prepare functional specifications, and support testing activities for user sign-offs.
• Preferably, a minimum of 1 full lifecycle implementation experience of SAP as an Analyst/Consultant.

Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume.

We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Employer questions

Overview and Purpose of the Position
The role involves working closely with service leads and business stakeholders to define and execute a roadmap for IT solutions and enhancements.

Main Responsibilities

• Collaborate with the Reporting Officer in the approval, acquisition, and implementation of IT projects.
• Resolve project-related issues by working with vendors and key stakeholders to ensure successful IT project delivery.
• Oversee planning, directing, supervising, and coordinating vendor and department operations, including assigning tasks, evaluating work processes, and preparing correspondence such as reports.
• Work with stakeholders to prioritize, design, develop, and implement IT application features and enhancements, ensuring alignment between system capabilities and business requirements.
• Ensure optimal performance of business-as-usual and in-scope IT systems, meeting SLAs and user stakeholder requirements.

Qualifications and Area of Discipline

• Bachelor’s Degree or diploma in Computer Science, Software Engineering, Information Technology, or related technical fields.
• Degree or diploma holders in Radiography or Medical Laboratory Science with an interest in IT are also welcome to apply.
• Knowledge of IT disciplines such as proficiency in Python and familiarity with systems languages (Java, Scala, C++) and experience with Oracle databases will be advantageous.

Required Competencies and Capabilities

• Previous experience in the healthcare industry is preferred but not essential.
• Ideally, 1-3 years of experience for an Analyst or 3-5 years for a Senior Analyst.
• Strong analytical and problem-solving skills.
• Eagerness to learn new specialized IT software tools.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Associate Medical Laboratory Technologists (AMLT) are responsible for the daily operations of the laboratory which include phlebotomy, electrocardiogram, spirometry and clinical laboratory work.

Responsibilities

• Perform daily operations of the laboratory
• Perform all procedures in accordance with laboratory standard operating procedures (SOPs)
• Perform phlebotomy, Electrocardiogram (ECG) and spirometry in an accurate, efficient and professional way.
• Perform Point of Care Testing (e.g. Prothrombin Time, glucose) and clinical laboratory tests such as urinalysis (e.g. Urine FEME, dipstick, pregnancy), haematology (e.g. full blood count, peripheral blood film, erythrocyte sedimentation rate, prothrombin time), biochemistry (e.g. HbA1c, neonate bilirubin), microscopy examination (e.g. fungal smear, high vaginal swab) independently.
• Ensure specimen identification, processing and storage of test specimens are in consistent with good laboratory practices
• Perform and verify quality control for all analysers prior to patients sampling
• Use of Laboratory Information System (LIS) to perform functions such as result entry, result validation and tracking for outstanding tests
• Ensure all test results provided for clinicians are accurate and reliable
• Ensure analysers/equipment are functioning properly and are well maintained.
• Notify medical technologist/lab in charge when instrument malfunction and make arrangements with BME or instrument vendor to service the instrument
• Notify inventory person in charge when reagents and stocks supplies run low.
• Perform and record internal and external quality controls and calibrations. Troubleshoot outliers in accordance to work instructions.
• Ensure ‘critical value’ are reported to the relevant personnel within 30 minutes
• Ensure daily maintenance and QC records are up to date.
• Ensure compliance to hand hygiene, workplace safety, International Patient Safety Goals (IPSG) and International Standardization of Organizations (ISO) and other applicable regulatory and accreditation requirements of the laboratory.
• Provide prompt and courteous service in person or over telecommunication to all external and internal customers (e.g patients, doctors, service providers, colleagues).
• Report adverse incidents and all workflow anomaly to supervisor
• Observe strict NUHS personal data protection act and observe internet/intranet cybersecurity guidelines.
• Perform other functions as delegated by supervisor and/or lead laboratory

Requirements

• Recognized Diploma in Biomedical Science, Clinical Laboratory Science or other relevant fields
• At least 1-3 years of experience in laboratory environment and/or relevant experience in phlebotomy preferred
• Good verbal and written communication skills
• Ability to communicate in vernacular languages are an added advantage
• Ability to multi-task and work in a fast-paced environment
• Team player with good interpersonal skills

Radiographer is responsible for the providing prompt diagnostic imaging services to the patient, ensuring patient safety and proper care of equipment. Assist Centre In-charge/ Senior or Principal Radiographer to guide and supervise junior and student radiographers when required.

Job Responsibilities:

• Perform general radiographic examinations and/or at least one of the area of specialty including mammography and/or ultrasound and/or Bone Mineral Densitometry.
• Responsible for the safety and welfare of the patient.
• Maintain a clean and safe environment; adhere to safe work practices especially in radiation safety and infection control.
• Ensure proper usage and care for all equipment at the specific diagnostic centre.
• Perform other administrative duties or ad-hoc quality departmental projects/activities as assigned by the reporting officer/ Lead Radiographer
• Apply the ALARA principle for all procedures.
• Responsible for general housekeeping of the allocated diagnostic centre.
• Render prompt and courteous service delivery to external and internal customers.
• Ensure efficient running and operations of their area of responsibility.
• Assist the Radiographer-In-Charge / Senior or Principal Radiographer to ensure quality control procedures are performed diligently.
• Ensure AHPC certification is achieved after one / two years depending on qualification(s).

Job Requirements:

Required Skills and Experience
• Recognized degree in Diagnostic Radiography.
• Professional Licence: R1 license with Centre for Radiation Protection and Nuclear Sciences, National Environment Agency.
• Timely update and renewal of RI license.
• Registration with Allied Health Professions Council.
• Excellent written and verbal communication skills.
• Strong organisational skills and able to multi-task in a fast-paced environment.
• Participate in continuous medical education and quality assurance programs as directed by Radiographer In-charge / Senior or Principal Radiographer.
• Complete all assigned tasks in an organized and timely manner.
• Service orientated and customer focused. Have a compassionate, caring and friendly attitude.
• Able to work in a fast-paced environment and under pressure.
• Effective communications and coaching skills.
• Good team player.

Preferred Skills and Experience
• Mammography and ultrasound experience preferred.
• Ability to communicate in vernacular languages
• Knowledge of basic programming and advanced applications of MS Word, Excel and PowerPoint will be an added advantage.
• Knowledge of NGEMR, Epic usage and RISPACS would be an additional advantage.

(Please note that the working hours is on 5.5 days' work week)

Overview

As Local Coordinator and as part of the Blended Care Team, you will assist the care management team in developing social activities and interest groups for residents at a physical centre, under the Health District @ Queenstown. This effort is in part to support social-health integration and enhance care delivery in the community.

These activities include working with residents and community partners to co-create, plan and conduct ground-up activities (e.g. exercise groups, hawker centre tours, etc.), encourage residents to participate in suitable programmes, within and beyond the physical space and oversee the general operations at the centre.

You will be involved in facilitating the development and implementation of Health District Queenstown Lighthouse Projects involving National University Health System (NUHS) and various community partners in Queenstown to support social-health integration and enhance care delivery in the community.

Job Responsibilities

You will be responsible for the following:

1. Co-create and organise activities and interest groups at the physical space

· Engage residents and volunteers to co-create, plan, and conduct activities and interest groups e.g. hawker centre tours to share on healthier eating habits.

· Encourage and support residents to self-run activities and interest groups

· Partner with local community leader(s) and stakeholders to organise programmes and services

· Organise regular resident engagement sessions to gather feedback on activities and services provided by the Blended Care Team

· Develop and implement strategies to raise awareness of the space amongst Queenstown residents

2. Encourage residents to participate in suitable activities and programmes

· Encourage and direct residents to participate in suitable health and social activities (e.g. exercise, volunteerism, interest groups) at the space and in the community

· Coordinate with the Blended Care Team to ensure residents’ health and social care needs are met

3. Facilitate development of the physical space and oversee general operations

· Facilitate the conceptualisation and development of the physical centre

· Oversee general operations of space, and support in logistics and budgeting matters

· Record attendance and other data for evaluation

Requirements

· Bachelor Degree in the field of Social Sciences (e.g. social work, counselling, psychology), with prior experience in related areas such as social care services, aged care services and/or community engagement.

· At least 2 – 3 years of working experience.

· Ability to work independently, adaptable, analytical and a good team player.

· Strong communication and stakeholder management skills, and able to engage with partners and older adults in the community.

· Good organisational, time management, administrative and interpersonal skills.

· Good written and verbal communication skills in multiple languages and dialects is preferred.

· Proficient in Microsoft Office Suite with ability to learn new IT systems.

Responsiblities

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.

About the Team

The Infrastructure Engineering team supports the company's fast growth by building and operating hyperscale datacenters. The team manages the end to end lifecycle of server fleet, providing cloud solutions and various infrastructure services ensuring that they are scalable and are reliable. Embark on an exciting expedition to explore the rapidly expanding ByteDance domain in the United States, Europe, and Asia. Here, the Infrastructure Engineering team is crafting monumental data citadels that encircle the planet, sheltering legions of hundreds of thousands of servers. As the maestro of our production systems, you will embark on a captivating odyssey, taming the life cycles of these servers. Your adventure will begin with the orchestration of their initial deployment, navigating the intricate terrain of OS installation, summoning services like a digital magician, and maintaining vigilant watch over our inventory. But, like any epic tale, there will be times of challenge when you become a troubleshooter extraordinaire, mending and restoring with unwavering dedication. Eventually, you'll guide them into the sunset, orchestrating their decommissioning and ensuring their rebirth through recycling, all while contributing to the pulsating rhythm of ByteDance's technological evolution.

Key Responsibilities:

• Operation: As a Production Systems Engineer, your mission is to contribute to enhancing the quality, reliability, efficiency, effectiveness, and scalability of our data center operations, platform, and service on a worldwide scale.

• Lifecycle Improvement: Engage in and improve the whole lifecycle of Infrastructure systems - from system design consulting through to launch reviews, deployment, operation, and refinement.

• Automation: Deliver tools and solutions to improve the automation, reliability, scalability, and operability of services. • Monitoring: Deliver tools and solutions to improve monitor availability, latency, and overall service, server infrastructure and network health.

• Disaster Recovery: Troubleshoot and resolve complex technical issues in a high-pressure, time-sensitive environment. Conduct high-level root-cause analysis for service interruption and establish preventive measures. Practice sustainable incident response and postmortem.

• Cross-team Collaboration: Partner with stakeholders like infrastructure architects, project managers, data center operations engineers, platform developers, supply chain teams, and our internal customers to understand overarching business objectives. You will also have the opportunity to design and implement innovative solutions for our Core IDCs and CDN/Edge Services.

• Technical Documentation: Create and maintain standard operating procedures and knowledge bases.

• On-call: Participate in our on-call across continents and incident response teams to solve critical problems in production.

Qualifications

• Education: Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.

• Experience: Minimal 3 years of experience in systems infrastructure operations or related fields, working with data center or CDN production systems and system design/validation.

• Server Hardware: We seek individuals with more than just a basic understanding. You should be at an intermediate level, where your hands-on experience in labs or data centers has forged a deep connection with server architecture.

• Data Center: An intermediate level of expertise is preferred here. We're on the lookout for those who are well-versed in the intricate details of operations, from small things like OS installations and break-fix to high-impact projects like planning and operations (covering the full infrastructure lifecycle) to the new design-build facilities or renovations to existing systems.

• Monitoring: Your knowledge should transcend the ordinary; we prefer intermediate-level skills. We expect you to be a maestro in the orchestration of tools and designs for monitoring server health, network switches, and the power and temperature conditions of the data center.

• Automation: We welcome those who have delved into the realm of automation, ideally at an intermediate level. Your qualifications should reflect at least one automation project, showcasing your commitment to streamlining processes.

• Linux: In the realm of Linux, we are in search of individuals with intermediate-level proficiency. Your mastery of this operating system should shine brightly.

• Coding: As you navigate the digital landscape, fluency in Bash, Python, and Golang is strongly favored. Your coding skills will be your trusty companions on this adventure.

• Network: When it comes to networks, we're seeking at least a basic-level understanding. Your ability to chart the course through the network labyrinth is essential.

• Communication: Experience managing and coordinating teams in the global environment.

• Project Management: Experience in the preparation of project plans and specifications, drafting scopes of work, and managing multiple projects simultaneously.

• Experience in Agile methodologies (e.g., Kanban, Scrum) with experience in user stories, sprint planning, and backlog management.

• Preferred But Not Required Skills: Golang, REST APIs, Gin, Ansible, Load Balancer, SQL, Hive, Hadoop, Clickhouse, Message Queue, Redis.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Overview

As a member of Precinct Planning and Development Department under Regional Health Systems Office (RHSO), you will be involved in development of healthy precincts in the Western Region of Singapore in collaboration with key internal and external stakeholders and partners.

Healthy Precinct is a geographical location with an environment and culture that supports residents to achieve and sustain healthy lifestyles.

The successful candidate will be placed in an appropriate position based on experience.

Job Responsibilities

1. Support in planning and operationalising of Health Precincts concept to achieve health-social integration with internal and community stakeholders
2. Support in developing and operationalising plan to empower community to take care of their health.
3. Develop and implement community health plan for the precincts under your care, with emphasis on preventive health and social-health integration
4. Track and review progress on implementation of community health plan for different focus areas
5. Engage & build partnership with internal and community stakeholders e.g. grassroots organisations, social service agencies and healthcare providers to keep patients and residents healthy and integrated care across care settings
6. Secretariat work for meetings
7. Any other duties, projects or assignments by Reporting Officer and/or HOD

Requirements

• Bachelor degree in any discipline
• Minimum 2 years of working experience
• Able to think critically
• Strong planning, project management and organisational skills
• Adept in stakeholder engagement to foster buy-in and collaboration
• Strong written and verbal communication abilities
• Resourcefulness in problem solving and resilient in overcoming challenges

Overview and purpose of the position

The incumbent be responsible to operationalise engagement and operational strategies in support of MOH Healthier SG /Age WELL SG and play a role in the crisis response team.

• To facilitate and create a smooth and seamless process to enrol eligible residents on Healthier SG
• To effectively communicate and convey the mission, vision and its benefits of Healthier SG
• To render assistance in residents in resetting of Singpass
• To educate and assist residents with the successful on boarding to Health 365 and Health Hub App
• On-board residents who are Non-adopter to H365 Lite

Qualifications and Job Requirements

• Validate individual’s incentive who completed their 1st Health Plan Consultation
• Diploma/degree in any discipline, preferably in the Healthcare industry.
• At least 3 – 6 years of working experiences, with at least 2 years in supervisory role.
• Confident and comfortable to work with all levels of internal and external stakeholders.
• Possess strong and effective organization skills.
• Able to work in a fast-paced and dynamic work environment, both in indoor and outdoor operational environments.
• Meet vaccination requirements mandatory by law to work in Public Health Institutions (PHI).

As a Senior Executive/Assistant Manager, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Description

Set the standard for healthcare with the National University Health System, a world-class academic health system comprising the Alexandra Hospital, National University Hospital, Ng Teng Fong General Hospital, National University Polyclinics, National University Cancer Institute, Singapore, National University Heart Centre, Singapore, National University Centre for Oral Health, Singapore and Asia’s leading medical schools, the NUS Yong Loo Lin School of Medicine, the NUS Saw Swee Hock School of Public Health and the NUS Faculty of Dentistry, NUHS is perfectly placed to help you transform the patient experience and your career.

The Departments are seeking candidates to join our fellowship programmes as Clinical Fellows.

As a Clinical Fellow, you will undergo the approved training programme by the Singapore Medical Council.

Job Requirements

• Active in clinical practice for 3 years preceding the application of medical registration with Singapore Medical Council;
• Possess basic medical degrees from an accredited medical university or its medical school, preferably with a postgraduate diploma or medical degree;
• Possess a 12-month of completed housemanship/internship postings;
• Possess a 3-year post housemanship/internship clinical experiences;
• Fulfil the English Proficiency requirements of Singapore Medical Council, if basic degree is not in English medium;
• Must be registered with the Medical Council or its relevant licensing authority from the country of practice;
• Must be sponsored by the government, or regional health authority or an appropriate institution (with a full-time employment of 40 hours or more per week) of the home country;
• Must be certified to be of a good standing by the Medical Council or its relevant licensing authority;
• Must be successfully registered with the Singapore Medical Council;
• Must be eligible for the relevant pass and Visa from the Ministry of Manpower, Singapore.

Qualifications

• MBBS or equivalent basic medical degree and/or
• Postgraduate qualifications relevant to the department’s specialty or nature of clinical training

Job Description

• Performs System Integration Testing, User Acceptance Testing and Regression Testing of the application.
• Generate and share daily execution reports using Jira.
• Involve in daily stand-up meetings.
• Coordinate with team members and other teams for day-to-day work.
• Do email support for different application issues under the team.
• Experience in banking processes particularly on Account Opening System that covers KYC, and Customer Maintenance services.

EA Number: 11C4879

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

Reporting to Centre-IC, Medical Technologist (MT) is responsible for the daily operations and administration of laboratory to ensure compliance to regulations and accreditation standards. This includes daily routine laboratory work, performing phlebotomy, electrocardiogram and spirometry. MT is responsible to maintain professional care to patients and works closely with NUP and other stakeholders.

Job scope

• Perform patient registration, specimen reception, preparation and packing of specimens
• Perform laboratory analysis (e.g. Urine microscopy, full blood count, HbA1c), operate and maintain instruments according to work instruction.
• Perform point-of-care testing, phlebotomy, ECG and spirometry procedures.
• Responsible to verify and report accurate results in timely fashion; investigates and reports any anomalies.
• Responsible to perform daily quality control check and troubleshoot as required.
• Ensure proper documentations and records for traceability (e.g. acknowledgement on QC and maintenance checklist after completion).
• Assist to resolve patient’s queries and escalate to centre-IC when necessary.
• Adhere to work safety guidelines and infection control protocols to ensure staff and patient safety.
• Assist centre-IC in tasks as assigned.

Qualification

Degree in Medical Laboratory/Biomedical Science or related fields.

Prior experience working at clinical laboratory at public or private healthcare establishment is advantageous but training will be provided

Experience in phlebotomy and heel prick sample collection will be advantageous but training will be provided

Effective communications and ability to converse in vernacular languages is an asset

Able to work in a fast-paced environment and with good problem solving skills

Possess positive attitude in resolving hostile and disgruntled patients professionally

Ability to multi-task and work under tight timelines

Good interpersonal relationship skills and enjoy working as a team

Computer literate – knowledge of MS Word, Excel and PowerPoint will be advantageous

Note : Candidates who are looking for Full Time/Part Time employment are welcome to submit the job application to us

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to helm CareHub in line with CareHub’s service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.

You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub ’s knowledge management system.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and RHSO services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with NUHS teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends