Job Responsibilities:

• Coordinate reporting requirements for Sales Cos to enhance the operational efficiency of Contact Centre activities.
• Analyse customer feedback and data to identify trends and opportunities for improvement using logical reasoning and interpretation skills.
• Present insights and findings to management and stakeholders in a clear and structured manner.
• Assist in the execution of customer experience initiatives and projects.
• Collaborate with cross-functional teams, including Online Support, Repair Operations, Marketing, and Information Systems, to ensure a cohesive and effective customer experience.
• Serve as the secretariat for the regional case management platform user committee.
• Undertake other ad-hoc tasks as required.

Job Requirements:

• At least a Diploma in Business Administration, Business Analytics, or a related field.
• Minimum of 2 years of experience in a customer-facing role, with a strong focus on customer service and satisfaction. Experience in a contact centre or regional/multi-location customer experience role is a plus.
• Good organizational skills with the ability to juggle multiple priorities in a fast-paced setting.
• An inquisitive mindset and a strong sense of ownership over responsibilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel (e.g., PivotTables, VLOOKUP) and PowerPoint.

Interested applicants please forward your updated resume to [email protected] or click on “Apply Now” button.

Liang Kai Yan Cayenne (R1874693)

Manpower Staffing Services (S) Pte Ltd

EA License No. 02C3423

Requirement:

1. Well verse in 3D engineering software such as autocad, solidworks

2. Diverse engineering background, including mechanical, electrical, electronics and automation

3. Has deep understanding of subsea diving requirement

4. Able to lead a team to organise and build

5. Good communication skills

6. Able to work independently without supervision

7. Willing to travel to ocean going vessel for installation and inspection

Job Description:

1. Manage software configuration, integration and implementation for a number of key software such as CRM system, marketing analytics platform and other software tools
2. Critical conduit to business/ground users to ensure that the product is fit for business use
3. Handle multiple priorities, stakeholders and coordinate the flow of information critical to project delivery
4. Document project specifications, scope and track milestones achievement
5. Build SOPs for workflows within the SaaS product to train and support the operations team in property
6. Deliver project outcomes under deadlines
7. Troubleshoot and resolve any issues that may arise during the onboarding of new software systems by liaising with software support team
8. Do deep-dives and research to understand different software products/features, user pain point, and how to leverage on these products to solve them
9. Work with external software development company to customise and implement web apps based on our use cases.
10. Build interesting internal customised products (this can be low/no-code or coded) end to end if there are no suitable third party solutions available.
11. Conduct client-side UAT for all software integration, development or enhancement scope delivery
12. Conduct training and support for ground staff upon implementation
13. Develop framework to ensure continuous feedback loop from ground users back to software product team to sharpen product’s business fit
14. Oversee user experience and ensure that users are using the software correctly and optimally in a way that maximises business output
15. Conceptualise and adopt a big picture analysis of integration between different software and workflows that are aligned with business needs and ground operation
16. Participate in software procurement exercises to provide input and advisory to procurement team based on feedback from user, experience, and digital needs
17. Provide clear reporting to management on progress of project, software implementation, and user feedback
18. Have a clear overall plan on data to be extracted from these software and recommend meaningful steps to leverage on these data for business decisions.

Job Requirements:

1. Minimum 1 year of experience in relevant field
2. Bachelor's Degree in Computer Science or relevant field

Role Summary

• Deep dive and map out the as-is CRM landscape along with its various frontend/downstream integrated systems for each market utilizing CRM in SAPMENA zone today.
• Leveraging the already-implemented SPACE system in North Asia zone, design and build a similar CRM system for SAPMENA markets with the spirit of standardization, simplification, and scalability.
• Rollout SPACE across all markets and brands currently on CPRV in the zone today, so as to decommission the older CRM system, through the usual software development lifecycle approach.

Main Responsibilities

• Document as-is functionalities and integration landscape of current CRM system in SAPMENA
• Work with internal stakeholders to gather business requirements of SPACE, defining the functional specification and business requirement of the to-be model.

1. Internal Stakeholders consist of overall SPACE Program Manager, Technical Architects, Product Owners, Integration Managers, Business Analysts, Business stakeholders etc. both at local and Zone/Regional level.
2. External stakeholders consist of technical vendors who build or maintain the products within SPACE or to be integrated with SPACE.

• Work with solutions architect to translate functional specification and business requirements into user stories in the product backlog, ensuring there are clearly defined acceptance criteria signed off by business stakeholders.

Qualifications & Experience

• Bachelor’s in Information Technology or relevant fields.
• At least 4 -7 years of experience in digital transformation projects, having held roles such as BA or PM.
• Has experience with projects involving system implementation, multiple systems' integration, and complex data migration.
• Experience gathering business requirements, mapping out as-is model and defining target operating models.
• Has experience leading the entire or a specific phase of the SDLC, preferably the Discovery (planning / analysis), Design, Development phase of SDLC.
• Experience managing and driving discussions with both Business & IT stakeholders.
• Excellent verbal and written communication skills to understand requirements/ issues and bring relevant stakeholders into discussions to drive solution.

Good to Have

• ITIL certification and ServiceNow experience
• Proven project management experience (PMI methodologies) with PMP qualification.
• Knowledge of client business and IT processes.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 3 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

Key Responsibilities:

1. Responsible for the development of ETL pipeline in open source to

carry out data ingestion

2. Write programs to extract data from data lake and curated data layer

to meet business objectives

3. Collaborate with different teams to gather the understanding of the

application to design the ETL pipeline

4. Gather business and functional requirements, and translate these

requirements into robust, scalable, operable solutions that work well

within the overall data architecture

5. Participate in the full development life cycle, end-to-end, from

design, implementation, and testing, to documentation, delivery,

support, and maintenance and produce comprehensive, usable

dataset documentation and metadata

Requirements:

1.Programming languages: Python / Spark

2.Experience with Linux utilities & SQL.

3.Experience in using PySpark for data transformation.

4. Knowledge of AWS services such as Redshift, Glue, Cloudformation,

EC2, S3, Lambda.

5. ETL Tool Experience would be an added advantage

6. AWS Exposure would be an added advantage

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 3 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

Job Description

We are seeking a skilled Business Analyst to join our Business & Technology Integration team. In this role, you will analyze organizational processes and systems to improve efficiency and effectiveness. Proficiency in the Korean language is essential due to the nature of the project, where communication with certain teams and stakeholders in Korean will be required to deliver technical solutions and drive innovation.

Key Responsibilities:

• Analyze organizational processes and systems to enhance efficiency and effectiveness.
• Serve as a subject matter expert (SME) and collaborate with cross-functional teams to make informed decisions.
• Conduct in-depth analysis of business processes, identifying customer requirements and defining future state solutions.
• Research, gather, and synthesize information to support business objectives and initiatives.
• Utilize proficiency in Business Process Design and Requirements Analysis to provide actionable insights.
• Leverage skills in Business Process Analysis Tools and Business Model Strategy to optimize operations.
• Collaborate with multiple teams, contributing to key decisions and solving complex problems.

Must-Have Skills:

• Proficiency in Korean (language) for professional and technical communication purposes due to the nature of the project. As there will be Documents in Korean and also may have to communicate with Key Stakeholders in Korean as well.
• Strong expertise in Business Process Design and Requirements Analysis.
• Demonstrated ability to conduct thorough business process analysis.
• Excellent communication and collaboration skills to work effectively with diverse teams.

Nice-to-Have Skills:

• Experience with Business Process Analysis Tools.
• Familiarity with Business Model Strategy and implementation.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

Job Description

We are seeking a skilled Business Analyst to join our Business & Technology Integration team. In this role, you will analyze organizational processes and systems to improve efficiency and effectiveness. Proficiency in the Korean language is essential due to the nature of the project, where communication with certain teams and stakeholders in Korean will be required to deliver technical solutions and drive innovation.

Key Responsibilities:

• Analyze organizational processes and systems to enhance efficiency and effectiveness.
• Serve as a subject matter expert (SME) and collaborate with cross-functional teams to make informed decisions.
• Conduct in-depth analysis of business processes, identifying customer requirements and defining future state solutions.
• Research, gather, and synthesize information to support business objectives and initiatives.
• Utilize proficiency in Business Process Design and Requirements Analysis to provide actionable insights.
• Leverage skills in Business Process Analysis Tools and Business Model Strategy to optimize operations.
• Collaborate with multiple teams, contributing to key decisions and solving complex problems.

Must-Have Skills:

• Proficiency in Korean (language) for professional and technical communication purposes due to the nature of the project. As there will be Documents in Korean and also may have to communicate with Key Stakeholders in Korean as well.
• Strong expertise in Business Process Design and Requirements Analysis.
• Demonstrated ability to conduct thorough business process analysis.
• Excellent communication and collaboration skills to work effectively with diverse teams.

Nice-to-Have Skills:

• Experience with Business Process Analysis Tools.
• Familiarity with Business Model Strategy and implementation.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for a Business Analyst

Internal Code: A24091

What will you do?

The IT Application BA shall be involved in strategizing and implementation of the project and initiatives involving the requirement study, procurement, testing, management, implementation, and maintenance support of applications.

You will be working in a Healthcare Domain Project.

What are we looking for?

• Minimum of 5 years of IT Application BA experience
• Practical experience with Agile Methodologies, tools and delivery.
• Recent experience in implementing any product/project (mobile apps and/or website)
• Good understanding of Cloud Technologies and have attended the related fundamental Cloud Technology trainings
• Experience in Vendor and Contract Management, Change Management/Service Request Management, Problem/Incident Management will be an added advantage
• Solid experience in managing projects
• Experience in supporting Government Projects
• Experience in supporting/implementing projects with databases ie Oracle and/or Postgres Database, middleware: weblogic or JBoss or Tomcat as well as exposure in automated software testing
• Strong analytic, conceptualization and problem solving skillsets
• Strong communication skills, both oral and written and able to pitch to engage stakeholders
• Relevant healthcare domain knowledge will be an added advantage
• Experience in supporting applications operations will be an added advantage

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Security Engineer | Jurong East | 4 Days | Up to $2.8k

Salary Range: $2.4k - $2.8k
Working Days: 4 days
Working Hours: 12-hr rotating shift, 7.30am-7.30pm, 7.30pm-7.30am
Location: Toh Guan Road

Responsibilities

• Responding to intrusion alarm system activation
• Performing maintenance service, commissioning of alarm systems.
• Attending to customer request on alarm and card access systems
• Conducting patrols at night

Requirement

• Possess at least a Higher Nitec
• Valid class 3 license
• 1-2 years relevant working experience
• With Enhanced Basic Security certification will be an added advantage.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Our client is a global leader in semiconductor inspection solutions.

• Perform system performance test and evaluation and customer qualification focusing on vision inspection system.
• Evaluating and establishing vision system performance specifications.

Requirements:

• Diploma in engineering discipline
• At least 1 year of field servicing experience in semiconductor industry
• PC hardware, OS and networking knowledge

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Summary

You will be working with our client who specialises in the healthcare and technology space. You will be part of the Windows team where you will undertakes complex projects related to systems provisioning, installations, configurations as well as monitoring and maintenance. You will be responsible for systems administration, continuous optimisation of systems performances, implements systems improvements and collaborate with other team members in the resolution of complex issues. You will also be required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

Responsibilities

• Monitor systems performance and usage, including response times
• Supervise backups, optimisation, initiation of recovery procedures and routine troubleshooting
• Communicate regularly with technical, applications and operational staff to ensure systems integrity and security
• Determine the systems’ short- and long-term requirements
• Manage systems report production
• Advise senior leaders on system concepts and functional capabilities
• Provide technical advice to the team and clients on installation, setup, configuration of systems
• Interpret internal or external business issues and recommends solutions/best practices
• Implement plans to make systems available to users in a shared, secure and controlled manner
• Lead the development of new systems as per the system requirements
• Design security and integrity controls
• Conduct new systems testing and implementation
• Define the system maintenance procedures
• Analyse the use of new systems to identify enhancement needs
• Lead research initiatives for the development of advanced and automated approaches for system administration
• Seek opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security
• Conduct regular system audits and upgrades
• Develop automated processes to define, measure, and report on service quality, stability and capacity
• Oversee the assessment of risks to systems
• Identify complex system issues to provide advisory to the stakeholders
• Investigate cause of systems issues
• Resolve complex issues
• Provide escalation support for issues presented by the user

Requirements

• Diploma or Degree in Information Technology, Computer Science or equivalent qualification.
• At least 3-5 years’ experience in developing, implementing and maintaining Windows OS platform, Windows systems and VMware
• Prior experiences in fulfilling ticket requests, maintenance as BAU and supporting large numbers of servers
• Prior experiences in Powershell scripting and/or cloud service related experience
• Good knowledge to Microsoft and AWS product / services
• Professional Certifications in Microsoft / Azure, Vmware Vsphere , AWS and/or other relevant IT skills would be advantageous

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at [email protected] for more information.Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.Morgan McKinley Talent SolutionsMorgan McKinley Pte Ltd EA Licence No: 11C5502EAP Registration No: R2196712EAP Name: Chew Kai-Xinn

Project Engineer (M&E / Chiller System)

• Working Days: 5.5days
• Working Timing: Mon to Fri 8:30am to 5:30pm & Sat 8:30sm to 12:30pm
• Working Location: Woodlands
• Salary: $3,000 to $6,000 depending on experience

Interested applicants can send your resume to 8739 9469 Janie and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Requirements

• Candidate must possess at least a Diploma, Advanced/ Higher/ Graduate Diploma or Degree in Mechanical, Electrical Engineering
• Experience in chiller system

Responsibilities & Duties

• Knowledge of M&E project requirements and contract requirements
• Able to manage projects/ claims/ sub-contracts
• To able to work odd hours (if necessary)

#SCR-jiajia-fun

Fun Jia Jia (Janie) | Reg No: R22107945
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Fund Accounting Analyst - Hybrid, based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Fund Accounting Analyst is an entry level position responsible for assisting in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation of daily and periodic Net Asset Valuations (NAVs) for funds and the distribution of associated unit prices.

• Monitor the work activities to ensure timeliness/accuracy of the funds activities in a department, including calculation of NAV and distribution factors
• Assist in reviewing stock and cash reconciliations as a Checker to ensure the exceptions noted have no NAV impact and items cleared are treated correctly
• Ensure corporate actions are correctly reflected on the NAV
• Assist in handling complex issues
• Facilitate prompt investigation and resolution of any client queries in a timely and professional manner
• Ensure client Service Level Agreement (SLA) and deadlines are met
• Assist in the collection and analysis of relevant management information from an operational and client perspective
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Relevant experience preferred
• Experience in accounting, finance, or business-related area
• Experience within Financial Services or Operations
• MBA graduates, CFA certification or Chartered Accountants preferred
• Proven experience in funds administration
• Knowledge of funds services and processes

Education:

• Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Requirement

• Diploma/Bachelor's Degree in Computer Science, Information Systems, or related field.
• At least 3 years of relevant work experience
• Experience in data querying (SQL and such) and handling of data schemas and data wrangling.

Responsibilities

• Contribute to projects / initiatives, starting from Requirements Gathering, Design, Solutioning, Functional Specs review to User Acceptance Testing and Live Verification.
• Works in close collaboration with various Workstreams, UX Designer and Tech counterparts to elicit business requirements, supports the design and conceptualization of new requirements.
• Review requirements to ensure alignment to design principles and information architecture.
• Attend to user stories/requirements and work with Tech partners on solutioning and implementation based on prioritization.
• Join regular scrum meetings and user stories grooming sessions to ensure that enhancements are delivered accordance to business requirements/solutions and is within budget and timelines.

Interested applicants, Please send your updated resume in Word format to [email protected]

Please indicate Job Code 109 on email subject

We regret that only shortlisted candidates will be notified.

IT Consultancy & Services Pte Ltd

EA No: 92C5311 | EA Reg No. R1104129

Please visit www.itcspl.com to learn more information about ITC

Responsibilities

Application Monitoring Responsibilities

• Implementation: Define and implement application monitoring in collaboration with the build team.
• Supervision: Oversee daily and monthly processes, addressing user requests in partnership with project, infrastructure, and production teams.
• Support: Manage overnight batches during Singapore morning/afternoon hours, ensuring swift analysis and resolution of issues to minimize downtime.
• Reporting: Generate daily, weekly, and monthly reports on data quality for the risk chain, with a focus on intensified monthly activities.

Incidents and Requests Management

• Application Support: Provide level 1 and level 2 support to business users, including traders, risk managers, market risk operators, and back-office/middle-office analysts.
• Incident Management: Analyze and manage incidents, problems, and requests effectively.

Problem Management and Continuous Improvement

• Knowledge Base: Develop and maintain a knowledge base for each application in coordination with build and operations teams.
• Collaboration: Work with the build team to prioritize problems and track resolutions, contributing to long-term solutions.
• Non-Functional Requirements: Provide non-functional requirements for implementing monitoring as code whenever applicable.

Mindset and Skills

• Proactive Approach: Maintain a proactive mindset regarding security, incident prevention, productivity, and service quality improvement.
• Capital Markets Knowledge: Demonstrate a strong interest in and understanding of capital market functions.

Requirements

• Experience: Minimum of 4 years in application support activities.
• Certification: ITIL certification.
• Domain Knowledge: Strong understanding of the Capital Markets domain and related market activities.
• Software Proficiency: Relevant experience with Asset Control software.
• Financial Instruments: Familiarity with financial instruments (Bonds, Rates, Equity, etc.), trading lifecycle, and market data.
• External Data Sources: Experience working with external sources like Bloomberg and Reuters.
• Static Market Data Expertise: Knowledge of data types, sources, and uses within financial systems, including reference and price data.
• Technical Skills:Strong proficiency in SQL.
  High-level proficiency in Unix/Linux scripting.
  Knowledge of XML, PL/SQL, MQ, CFT, and Control-M.
  Familiarity with monitoring solutions (e.g., ITRS Geneos, Elastic Search).
• Key Abilities:SLA & KPI management, effective client communication, and interaction.
  Predictive analysis, consulting, and escalation management.
  Risk analysis and project execution.
  Appetite for continuous improvement and automation.
  

Ikas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA Licence No: 16S8086 | EA Registration No. R1988468

We regret to inform you that only shortlisted candidates will be notified /contacted.

Location: Jurong East

Industry: Automotive (MNC)

Hybrid-Work-Arrangement

Salary: Up to $6500 Per Month

This is a 1-Year Contract Role (subject to renewal).

We are looking for an enthusiastic member to support the process and product blueprint definition of our core eCommerce product, DCP and EMH. The role directly supports the Business in one of our major, strategic key systems with a focus on defining an application that facilitates the entire end-to-end online sales process for current and future Company business models, while integrating with foundational systems, payment providers, data enrichment layers and CRM solutions.

Main Tasks:

• Data supply Product Ownership to support the e-commerce platforms Digital Commerce Platform EMH, Integration to connected products with focus on VX system, and supporting other digital initiatives (SWT, SFDC, STS, VX, TE, MPAY).
• Strong collaboration between HQ, Region and Markets in achieving of e-commerce deliverables and timelines.
• Strong collaboration between internal Process Managers and Product Owners to achieve e-commerce deliverables and timelines.
• Strong collaboration with IT Consultants in Region Overseas and HQ.
• Lead and steer the Initiatives of e-commerce end to end and collaborate closely with Product Owners of (SWT, SFDC, STS, VX, TE, MPAY). Champion Agile methodology in the delivery of your products and features.
• Support the e-commerce release train team in IT and provide the high priority, critical deliverables and timelines.
• Manage the alignment of involved IT teams and business stakeholders in terms of requirements, outcomes and releases.
• Evaluation of e-commerce related Market requests for process and system changes in consideration of the standardization strategy.
• Own the e-commerce Product Backlog and prioritization together with e-commerce Process Manager.
• Perform in depth-analysis and feasibility of demands and work closely with different Product Owners to achieve the agreed solution.
• Provide UAT support during rollout of Initiatives and collaborate closely with different Product Owners, manage the market and help clear the impediments that blocks users testing.
• Understand market business models and e-commerce maturity ability to align features and value based on market needs to achieve Online Sales targets
• Owning Demand Process for e-commerce enhancements and features
• Provide consultancy, support & updates to Markets and General Distributors in terms of digitalization of retail business.

Qualifications:

• Possess a Bachelors degree in Business, Marketing, Computer Science or Information Management Systems or equivalent combination of education and experience
• Minimum 3 years relevant work experience in Business Analyst role in a collaborative environment with multiple stakeholders across various business units, driving process improvements
• Ability to manage and prioritize backlog effectively with multiple timelines and projects running in parallel
• Strong eye for business, strong analytical, troubleshooting, problem-solving, and project management skills
• Able to speak in front of senior audiences as well as write clearly, concisely, and compellingly
• Strong interpersonal skills with demonstrated ability to present technical content to general audiences
• Ability to set goals and drive to their fulfillment. Take responsibility for actions/outcomes and wants to be held accountable for successes and failures.
• Work Experience in the e-commerce/Retail preferred
• Experience in Agile/Scaled Agile working methodology preferred
• Highly motivated independent worker with minimum guidance required;
• Readiness to travel
• Strong analytical and abstraction skills
• Ability to work in an international and intercultural context
• Multi-linguistic abilities would be an added advantage.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9722

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1111371
Posting Personnel: Tiffany Ong Meng Yen

AVN-Digital is an expert in providing technology enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge coupled with industry experience and our unique methodologies enable us to successfully deliver and meet our customer’s expectations.

We are seeking a highly skilled Functional Business Analyst.

As a key member of our development team, you will play a crucial role in designing, implementing, and maintaining innovative web applications while ensuring their quality through effective testing practices. If you are passionate about creating robust and reliable software solutions and possess a solid foundation in both development and testing, we invite you to apply.

Job Type: One-year Renewable Contract

Key responsibilities

1. Contribute to projects / initiatives, starting from Requirements Gathering, Design, Solutioning, Functional Specs review to User Acceptance Testing and Live Verification.
2. Must have good working hands-on experience in data querying (SQL and such) and handling of data schemas and data wrangling.
3. Works in close collaboration with various Workstreams, UX Designer and Tech counterparts to elicit business requirements, supports the design and conceptualization of new requirements and visualisation, analyse all possible scenarios, and articulates impacts and risks, as identified, ensure consistent use and implementation of processes.
4. Review requirements to ensure alignment to design principles and information architecture.
5. Attend to user stories/requirements and work with Tech partners on solutioning and implementation based on prioritisation.
6. Join regular scrum meetings and user stories grooming sessions to ensure that enhancements are delivered accordance to business requirements/solutions and is within budget and timelines.
7. Review solution proposal from Tech team and provide effective challenge and counter proposal
8. Evaluate existing BAU process and identify areas that need improvement and propose options as solutions
9. Familiarity with Risk data and good knowledge of data discovery and lineage between data tables in ADA will be a plus
10. Maintain robust communication among all the stakeholders to ensure proper coordination and delivery of tasks and activities
11. Maintains all required documentation related to data flow, the design and process changes to a high standard for audit readiness
12. Adept at juggling between tight timelines, limited resources, and multiple deliverables. Able to anticipate needs and problems to ensure successful and timely delivery of projects and initiatives
13. Participate in various workshops from BU initiatives
14. Perform other duties and responsibilities, as assigned

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

This position will be part of the Platform and Transformation team, supporting the Client Lifecycle Management (CLM) project.

The objective of the CLM project is to optimize the entire Client Lifecycle Management journey, which includes lead generation, prospecting, client onboarding, client servicing, client reviews, and offboarding.

The CLM Process Expert will be instrumental in implementing the CLM Target Operating Model (TOM) initiatives, focusing on people, processes, and platforms across the bank.

Requirements:

• Organize working groups with stakeholders to facilitate process review and discovery, gathering feedback and recommendations for improvements.
• Assist management in defining and refining requirements aligned with the target operating model and leading initiatives for process enhancement.
• Develop and implement process re-engineering plans based on the target processes.
• Establish transition procedures to ensure a smooth shift from the current to the target operating model, achieving operational efficiencies.
• Collaborate with cross-functional teams to ensure alignment of processes and requirements among stakeholders, including the Front Office, Client Onboarding team, Operations, Compliance, and Technology.
• Ensure that requirements are comprehensive and stay within the defined scope.
• Create and maintain documentation, such as process flows, user manuals, workflow diagrams, and training materials.
• Work closely with the Technology team to facilitate the seamless integration of new systems and technologies.
• Monitor and assess the effectiveness of implemented process changes, collecting feedback and making necessary adjustments.
• Provide training and support to team members and end-users on new processes and best practices, while continuously measuring key performance indicators for improvement.

Requirements:

• University degree in Accountancy, Finance, Business Administration or related field
• Proven experience in business process analysis and project management, particularly in client onboarding and lifecycle management.
• Familiarity with process mapping and modeling techniques.
• Strong analytical skills for collecting, studying, and interpreting complex data.
• Ability to manage multiple complex tasks simultaneously.
• Understanding of target operating models and their implementation.
• Excellent problem-solving, communication, and presentation skills to effectively convey process changes to stakeholders and collaborate with cross-functional teams.
• Preferred knowledge of the financial intermediary business and client onboarding processes.

Are you ready to take your career to the next level? Our client, a prominent player in the financial industry, is seeking skilled IT Operations Analysts to join their innovative team. This is a good opportunity to work in a fast-paced environment where your expertise will directly contribute to the efficiency and success of critical operations. If you have a strong background in IT security operations and a passion for technology in finance, let's connect you to the opportunity.

Responsibilities

• Analyze security logs and events to detect cyber threats
• Investigate and prioritize security incidents
• Respond to malware and phishing attempts
• Collaborate on incident response and threat mitigation
• Manage and maintain security tools
• Conduct vulnerability scans and manage access controls
• Manage IAM systems
• Stay informed about emerging security threats

Requirements

• 5+ years experience in Security Operations or SOC
• Experience in banking / financial industry
• Strong analytical and problem-solving skills
• Proficiency in security tools and threat intelligence
• Experience with vulnerability scanning and IAM systems
• Excellent communication and collaboration skills
• Security certifications (CISSP, CISM, etc.) a plus

Department Overview

ISAP IT Production Centre is an offshore delivery center managing IT Operations (RUN) for Paris, London and Asia. With over 250 people, it constitutes one of two main hubs for the company's IT production teams. This setup is operated in partnership with a Service Provider, who provides most resources on site.

ISAP IT Production Centre is split in 4 departments covering the following aspects:

• INFRA: core infrastructure- systems and network services
• APS: application technical support
• Middleware: Data services and Middleware services
• End-user & Transverse: End-user Services and Transversal activities, including Control Tower, Global Operations Center and Data Security Services.

Position

In a challenging and multicultural environment, we seek a configuration analyst to join the control tower section.

• The Configuration Analyst is responsible for administering and executing the configuration management process and ensuring CMDB data integrity. This role works closely with the Configuration Manager and all process owners within IT.
• The Configuration Analyst helps build and maintain the Configuration Management Database (CMDB) by identifying, classifying, tracking, and monitoring the operational details of assets from the Information Technology (IT) Asset Management process.
• By working closely with other technology teams to define, update, and monitor Configuration Items (CIs), the position supports the optimization of IT service delivery and helps identify business impact of outages across the enterprise.
• Leverage business knowledge and technical expertise to participate in business process improvements and engage in demonstrations, present value propositions, and proof of concepts.

Responsibilities

• Ensures recording and maintenance of CI information and relationships for all in-scope CIs contained within the Configuration Management Database (CMDB), ensuring data is current and provides quality input for Incident, Problem, Change, and other IT Service Management processes.
• Troubleshooting of CMDB technical issues – feed issue, data integration, bugs
• Provides expertise on the structure of the CMDB, including CI types, naming conventions, required and optional attributes and relationships.
• Oversees and performs configuration audits on a regular basis, identifying records with incorrect or outdated information, and coordinating with CI owners to remediate data inaccuracies.
• SPOC for Service Now IT4IT team and Technical RUN Teams for operational topics.
• Monitor health of the CMDB, recommending process, design, or operational updates to reduce time and cost requirements for CMDB upkeep and improve overall data quality.
• Monitor Interface report batch execution to ensure all data feeds are properly integrated into the Service Now CMDB.
• Recommend updates based on experiences to streamline processes and improve efficiency of execution.
• Collaborate with technology teams to design integrations and consolidate data from hardware discovery and asset repository systems, ensuring the CMDB has updated source data.
• Design, implement, and socialize detailed configuration management reports and dashboards to show overall health of the CMDB and the IT infrastructure enterprise wide.
• Automation – Work with RUN/Build team to automate feeds and CI fields.
• Coordinate and achieve the action plan for configuration management evolution.

Qualifications and Profile

• Expert knowledge of ServiceNow CMDB.
• Understanding of ServiceNow Discovery and Service Mapping tool
• Familiarity with the ITIL Framework, ITSM tools/processes/capabilities, and ITAM methodologies
• Familiarity with export, transform, and load data management technologies
• Interface analysis: SQL, Excel (Marco, VBA), Power BI, Batch (Powershell) skills
• Infrastructure Skills: Good understanding of Database Infra, Cluster infra, Middleware infra, CTRL-M, MQ for enhancement in Service Now.
• ServiceNow Analysis: Understanding of ImportSet process, CI models in Service Now
• Having knowledge of monitoring tools and scheduling jobs will be a plus
• Configuration Management / IT Asset Management experience of 3-5 years is mandatory
• Overall IT experience: 6 Years +
• IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT
• Technologies and/or Applications background with ability to grasp impact and interdependencies

Soft Skills

• Ability to do efficient multitasking
• Clear Verbal and writing Communication skills at multiple levels in an international context and should be able to follow organization process
• Client Oriented with Strong Relationship management with experience in IT Support and Service Management
• Reactivity and ability to solve problems by using different methods
• Ability to learn and adapt and to be proactive
• Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)
• Ability to work under pressure

Work Schedule

• Required to work on Paris and/or New York and/or Asia time zone*, i.e. 2pm to 11pm/4pm to 1am (summer season) or 3pm to 12am/ 5pm to 2am (winter season), or in accordance to the planned time schedule as required. If necessary, you may also be required to start work earlier or to extend working hours.
• May be required to be available for on-call support during non-business hours and/or on weekends. Allowance is claimable for such hours.

Education Requirements

At least a Bachelor’s degree in any of these faculties:

• Computer Science
• Information Technology
• Programming & Systems Analysis
• Science (Computer Studies)

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

AVN-Digital is an expert in providing technology enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge coupled with industry experience and our unique methodologies enable us to successfully deliver and meet our customer’s expectations.

We are seeking a highly skilled Functional Business Analyst.

As a key member of our development team, you will play a crucial role in designing, implementing, and maintaining innovative web applications while ensuring their quality through effective testing practices. If you are passionate about creating robust and reliable software solutions and possess a solid foundation in both development and testing, we invite you to apply.

Job Type: One-year Renewable Contract

Key responsibilities

1. Contribute to projects / initiatives, starting from Requirements Gathering, Design, Solutioning, Functional Specs review to User Acceptance Testing and Live Verification.
2. Must have good working hands-on experience in data querying (SQL and such) and handling of data schemas and data wrangling.
3. Works in close collaboration with various Workstreams, UX Designer and Tech counterparts to elicit business requirements, supports the design and conceptualization of new requirements and visualisation, analyse all possible scenarios, and articulates impacts and risks, as identified, ensure consistent use and implementation of processes.
4. Review requirements to ensure alignment to design principles and information architecture.
5. Attend to user stories/requirements and work with Tech partners on solutioning and implementation based on prioritisation.
6. Join regular scrum meetings and user stories grooming sessions to ensure that enhancements are delivered accordance to business requirements/solutions and is within budget and timelines.
7. Review solution proposal from Tech team and provide effective challenge and counter proposal
8. Evaluate existing BAU process and identify areas that need improvement and propose options as solutions
9. Familiarity with Risk data and good knowledge of data discovery and lineage between data tables in ADA will be a plus
10. Maintain robust communication among all the stakeholders to ensure proper coordination and delivery of tasks and activities
11. Maintains all required documentation related to data flow, the design and process changes to a high standard for audit readiness
12. Adept at juggling between tight timelines, limited resources, and multiple deliverables. Able to anticipate needs and problems to ensure successful and timely delivery of projects and initiatives
13. Participate in various workshops from BU initiatives
14. Perform other duties and responsibilities, as assigned

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.