Job Summary:

We are seeking a meticulous and driven Data Analyst to join our Contact Center team. This role involves analyzing data to support operational decision-making and drive process improvements within our contact center. The ideal candidate will be adept at extracting, cleaning, and interpreting data, with the goal of enhancing customer experience, efficiency and overall performance.

Key Responsibilities:

• Extract, clean, and consolidate data from multiple sources to produce daily, weekly and monthly reports.
• Write and optimize SQL queries for efficient data retrieval.
• Respond to ad-hoc data requests from clients and management, delivering timely and accurate insights.
• Collaborate with developers to automate reporting processes.
• Serve as a point of contact for client data-related inquiries.
• Analyze contact center performance metrics, including call volumes, response times and customer satisfaction.
• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).
• Identify trends and patterns in data to guide strategic and operational decisions.
• Work with management and various departments to derive actionable insights and recommendations.
• Support the rollout of process improvements based on data insights.
• Ensure the accuracy and integrity of data across all reporting.
• Assist with demand forecasting and capacity planning using historical data trends.
• Stay informed about industry best practices and emerging technologies in data analysis.
• Perform other related duties as assigned by management.

Qualifications and Skills:

Education: Bachelor’s degree in Business, Computer Science, Mathematics, Data Analytics or a related field.

Experience: 1–3 years of experience in data analysis, ideally in a contact center environment.

Technical Skills:

• Proficient in data analysis tools such as Excel, SQL, and Python.
• Experience with data visualization platforms, including Tableau, Power BI, or AWS QuickSight.
• Communication: Strong written and verbal communication skills; able to effectively present insights and recommendations.
• Problem Solving: Detail-oriented with strong analytical and critical-thinking skills.
• Self-Motivation: Proactive and able to work independently with minimal supervision.
• Time Management: Excellent organizational skills with the ability to manage multiple priorities and perform under pressure.
• Quality Focus: High attention to detail, ensuring data accuracy and integrity.
• Knowledge of Analytics: Familiarity with statistical analysis, modeling, and data visualization techniques.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Government Solutions Business Unit is looking for a Business Analyst

Internal Code: A24105

This is a one-year contract role.

What will you do?

As a Business Analyst, you will serve as a vital bridge between external stakeholders and internal teams, ensuring seamless communication and alignment between business needs and technology solutions.

Your role involves understanding and analysing business requirements, translating them into functional specifications, and facilitating the successful implementation of solutions that meet both external and internal expectations.

Requirement Gathering and Analysis:

• Collaborate with stakeholders to elicit, document, and prioritize business requirements.
• Conduct interviews, surveys, and workshops to gather detailed information about business processes and needs.
• Analyse and translate business requirements into functional specifications and user stories.

Solution Design and Implementation:

• Work with Design & Technical teams to design and validate solutions that meet business requirements.
• Participate in testing and quality assurance activities to ensure that solutions are delivered as intended.
• Support the implementation of new systems and processes, including user training and change management.

Project Management Support:

• Assist in project planning, tracking, and reporting activities, ensuring alignment between external expectations and internal capabilities.
• Facilitate communication between stakeholders, project managers, and development teams.
• Monitor project progress and address any issues or risks that may arise.

Data Analysis and Reporting:

• Analyse data to identify trends, issues, and opportunities for process improvements.
• Develop and deliver reports and presentations that provide actionable insights for decision-making.
• Create and maintain documentation of business processes, systems, and workflows.

Continuous Improvement:

• Identify and recommend opportunities for process improvements that benefit both external stakeholders and internal operations.
• Stay updated with industry trends and best practices to ensure that solutions are innovative and competitive.

What are we looking for?

• Good understanding of IT systems, databases, and software development processes.
• Development experience or knowledge of programming languages and concepts.
• Experience with software and tools used for business analysis and documentation.
• Strong analytical and problem-solving skills with the ability to think critically and strategically.
• Advanced proficiency in Excel, including experience with complex formulas, pivot tables, and data visualization.
• Excellent communication and interpersonal skills, with a proven ability to facilitate collaboration between external and internal parties.
• Proficiency in business analysis tools and techniques (e.g., UML, BPMN, wireframing).
• Familiarity with project management methodologies (e.g., Agile, Scrum, Waterfall) is desirable.
• Diploma/bachelor’s degree in computer science, Information Technology or related field.
• CBAP or PMI-BA is a plus.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

• Gathering information and data to identify business requirements and processes
• Creation and maintenance of requirements documents and requirements management.
• Identification of improvement opportunities and support in redesigning the process to improve productivity and efficiency.
• Manage all testing activities required for system functionalities.
• Plans and administers training plan/schedule for users.
• Plan, organise and carry out change management activities to ensure smooth transition for any new systems, functions or processes.
• Any ad hoc duties as assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

The Opportunity

• Adecco is partnering with a leading bank to look for KYC Analyst
• 12 months contract
• Office location: East
• Start within 1 month notice/ Immediate

The Talent

• Proficiency with Microsoft office
• Min.Education: Diploma/ Bachelor's Degree
• Team Player
• Good communication skills
• Committed and willing to learn

The Job

• Assist PES Team in processing the in-house Pre-employment screening system as well as managing Production Orders received from LEA including but not limited to coordination with stakeholders to obtain requested information
• Perform name screening to check candidates/vendors for adverse news
• Provide support for intelligence-related tasks, including Tagging negative status updates in FCIS and CMCP systems, Daily BAU tagging of suspicious transaction reports (STRs).

Next Step

• Please email your resume to [email protected] with the header 'Apply KYC Analyst - PES'
• We regret to inform you that only shortlisted applicants will be contacted, thank you for your interest

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Technology Solutions Office is looking for Data Analyst

Internal Code: A24040

What will you do?

• You will collaborate with stakeholders to understand their strategic objectives and identify opportunities to leverage data and data quality.
• You will design, develop and operate modern data architecture approaches to meet key business objectives and provide end-to-end data solutions.
• You will be responsible to create, design and develop intricate data processing pipelines.
• You write clean and iterative code for continuous delivery practices to deploy, support and operate data pipelines.
• You will develop data models by selecting from a variety of modeling techniques and implementing the chosen data model using the appropriate technology stacks.

What are we looking for?

• From 3 to 5 years of experience working as a data analyst or related role.
• Hands-on experience in Tableau, Power BI, AWS Glue, AWS RedShift, QlikSense
• Proficiency in programming languages such as Python, Java or Scala.
• Track record in implementing systems using Hive, Scala will be preferred.
• Strong in data modelling, data processing frameworks’ tools such as Hadoop, Spark, SQL is an advantage.
• Good understanding of analytics and data warehouse implementations
• Experience with Cloud Technologies is a plus.
• Good understanding and completion of projects using Agile methodology.
• Good written and verbal communication and interpersonal skills, ability to understand the business requirement, communicate confidently with stakeholders.
• Bachelor’s in Computer Science, Engineering, or a related field.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Senior / Service Team Leader, Group Contact Centre

As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Monitor performance real-time and manage resources / deploy manpower
• Prepare statistics and reports
• Share and broadcast updates to the team
• Execute new workflows, improvement initiatives and changes
• Supervise Customer Service Associate's (CSAs) performance by performing regular call / email audits and conducting regular performance reviews
• Conduct periodical training for CSAs if required
• Handle feedbacks from internal and external parties by conducting investigation and service recovery

Job Requirements:

• Diploma in any discipline
• At least 2 - 3 years of experience in the healthcare industry, contact centre environment and/or service related industry
• 2 years of experience in leading a team of staff
• Exhibit Good interpersonal and communication skills
• Customer centric and service oriented
• Competent in using computer software and applications
• Able to multi-task and work under a stressful environment
• Strong communication skills in English and Mother Tongue
• Able to read and write fluently in English

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

Job Description

• Industry/ Organization Type: Wholesaler & Manufacturer/ AV Equipment
• Position Title: Project Engineer
• Working Location: Kallang
• Working Hours: 5 Days (Mon – Fri, 9 am – 6 pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Lead and manage internal teams, including AV Designer, Drafter, Engineer, Site Engineer, and Safety Officer.
• Coordinate with external stakeholders such as Consultants, Main Contractors, Subcontractors, Manufacturers, and Suppliers to ensure successful project delivery.
• Study and analyze schematic designs and construction drawings to create accurate AV construction drawings.
• Oversee project schedules, budgets, and change orders, and manage the Bill of Material (BOM).
• Ensure customer satisfaction by managing their expectations and delivering a positive customer experience.
• Plan, manage, and allocate necessary resources to ensure project timelines and goals are met.
• Other additional tasks as assigned.

APPLY NOW!!!

• Minimum Diploma in any discipline.
• At least 2 years of experience in project management for construction sites or A&A works (preferably related to M&E or ELV solutions such as CCTV or structured cabling).
• With Audio Visual technical knowledge or project management experience is a plus.
• Ability to interpret construction drawings.
• Able to work independently in a fast-paced environment.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #70068 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://www.randstad.com.sg/jobs/senior-system-engineer-infrastructure-lead-cloud-azure_singapore_43956139/

• Exposure to latest technologies ( Azure cloud )
• Regional / Global role

About the company


Our Client is a fast growing company within their industry. With rapid expansion plan, they are now looking for a Senior System Engineer / System Administrator ( Azure, VMware) to join their team.

About the job

Reporting to the IT Manager based out of Asia, your role involves:

• Oversee and deploy the system server and cloud architecture.
• Perform lifecycle management through timely updates and patching of system components.
• Ensure that installations, configurations, policies, and procedures meet IT security standards, relevant compliance frameworks, and specific customer requirements.
• Identify tools that enhance the cost-effective installation, configuration, maintenance, and monitoring of systems and cloud services.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in Windows Server / System. Exposure to Azure Cloud is required for this role.

Whats on offer
This is an excellent opportunity to join an established company with regional / global exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://www.randstad.com.sg/jobs/senior-system-engineer-infrastructure-lead-cloud-azure_singapore_43956139/(EA: 94C3609/ R1219669)

Job Summary

You will be working with a team of professional engineers to challenge status quo, think different, thrive in ambiguity to meet mission objectives of our customers. You will lead a team of software engineers and work closely with other cross functional teams, Service Delivery Managers and Project Managers to deliver quality satellite ground software systems to our customers.

Job Responsibilities

• Drive the design and architecture of satellite ground control and antenna management software systems.
• Lead software team in implementing design, testing, verification, and validation of all software components.
• Implementation of cybersecurity measures for software applications
• Generate and maintain software development documentation.
• Plan and provide necessary software maintenance, training, and consultancy to users on the deployed software.
• Continuously develop new skills & techniques in software technologies to improve and reduce software development time and effort.
• Participate in the definition and development of future products.
• Collaborate with various stakeholders including customers, and engineering teams across organizations.
• Able to challenge the status quo, think different, thrive in ambiguity, care for team members and being ever curious.

Job Requirements

• Knowledge in Computer Engineering or related field.
• At least 8 years’ experience in mission critical system software development.
• Proficient in developing full stack applications, preferably with C#, JS.
• Experience with database, API design, network architecture, message broker, and cloud technologies.
• Experience with core engineering infrastructure tools such as GIT servers, CI/CD pipelines, Container Technologies.
• Familiar with agile software development lifecycles.
• Good understanding of hardware.
• Able to communicate in English and work in a fluid, innovative environment.
• Singaporean only

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

2 x ICIT Engineer

1. Able to perform rack cables & system installation, checkout and system testing.
2. Good system engineering background with ability to perform system fault isolation and analysis for communication system(s).
3. Dissemble, assemble, troubleshoot and diagnose individual system component for basic fault isolation.
4. Able to support offshore site and project implementation phase.
5. Able to work independently with minimum supervision.
6. Familiar with shipyard environment.
7. Manage inventory as well as warehouse, transportation and other logistics processes.
8. Familiar with shipboard communication system as well as the system configuration of site deployment.

Must: Singaporean

JD:

Requirement Gathering, Analysis, Confluence/Microsoft Visio, SDLC, Application Security, Testing. Stakeholder/Business user management.

a) Offer support in managing, maintaining, and testing IT application systems, ensuring their efficient operation and functionality;

b) Collaborate with business stakeholders and work closely with external parties, ICT providers or government agencies for systems operational and maintenance works and new initiatives/enhancements;

c) Provide advisory role and guide team members on development of IT solutions to meet business and Authority’s needs;

d) Maintain Project Management Office, track documentation and monitoring of progress;

e) Co-ordinate and facilitate the audit reviews that can be conducted by party authorized by the Authority;

f) Review project deliverables (e.g. monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for acceptance; and

g) Ensure that the delivery of the project is compliant with relevant policies and guidelines and to identify and close any compliance gaps.

Primary Skills - GCC 2.0 Azure/ Microsoft Azure, Java, Sharepoint/Opentext/Box,

Seconadary skills - PMO, Audit & Compliance.

Responsibilities:

● Preparing, and collating reports where necessary

● Interface with the management of the Company providing business-related analysis and guidance

● Extensive financial modelling, including sensitivity analysis to support potential investment opportunities

● Perform rigorous data analysis and model development using conceptual and quantitative approaches

● Interact and build relationships with peers and, when appropriate, and third-party vendors

● Liaise with stakeholders and service providers from a knowledge/data/information gathering perspective to ensure that the requisite information/data is available

● Develop and help implement strategies for specific portfolio companies to increase revenue, improve operations, strengthen financial controls, and increase shareholder value

● Provide financial evaluation of potential investment opportunities including performing due diligence, liaising with external due diligence advisers/consultants

● Provide ongoing monitoring of assets with the firm’s portfolios including review of monthly operating results and maintaining project performance

Requirements:

● Strong academic credentials – Bachelor’s Degree in Finance or related field is required

● Extensive financial modelling skills and experience in Microsoft Excel

● Clear, concise writing skills and strong knowledge of Microsoft Word and PowerPoint

● Previous transaction experience (1-2 years preferably) on either the buying or selling side

● Looking for a mature, responsible, intelligent Analyst to complement the existing private equity team

● Highly analytical

● Knowledge of business growth strategy and the risk/return characteristics of private equity investment opportunities

● Previous private equity, investment banking, accounting, or consulting experience preferred Minimum previous work experience of between 3 and 5 years

● Strong organisational and time management skills with the ability to perform & prioritize multiple tasks efficiently

● Multi-linguistic skill is preferred

● Strong interpersonal and communication skills

● Efficient, flexible, cautious, and able to adapt in a multi-cultural working environment

● Positive, proactive with taking initiatives, good coordination skill, and possessing tact and diplomacy

Interested individuals fulfilling the above criteria please send your updated resumes in MS WORD DOCUMENT to Ms. Tan Shui Li, Katharine (Chen Ruili) (R1660568). We regret to inform that only shortlisted candidates will be notified. Thank you.

InfoCepts is a global leader of end-to-end data & analytics solutions with nearly 20 years of experience, also named as Gartner’s 2020, 2021 and 2022 customers’ choice for Data & Analytics providers. We continue to grow rapidly year over year, now employing more than 1,200 people in offices across the globe. As we have grown, we have stayed true to our mission—to always help our customers stay modern that help them make smart, data-driven decisions. Since 2004, we have deployed hundreds of high performance analytics applications over web and mobile platforms, built several advanced analytics models, processed petabytes of data using Big Data technologies and delivered several high impact business solutions. Driven by our vision of delivering great customer experiences, we are looking for professionals who are passionate about making the world a better place by leveraging the power of data.

We are hiring QlikSense professionals to handle BI Development end-to-end, as well as to join us in our cause to help customers stay modern, ahead of the Technology curve!

Roles and Responsibilities:

• Use SQL scripts to extract data from primary and secondary sources
• Develop dashboards and data visualizations to serve business needs using QlikSense
• Use Python scripts and QlikSense to clean, process, transform and visualize data
• Removing corrupted data and fixing coding errors and related problems
• Developing and maintaining data in databases, data systems – reorganizing data in a readable format
• Performing analysis to assess quality and meaning of data
• Filter data by reviewing reports and performance indicators to identify and correct code problems
• Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction
• Preparing reports for stakeholders stating trends, patterns, and predictions using relevant data, with the aim of driving stakeholder action on their businesses/functions
• Building dashboards and curating data stories for use cases

Skills Required:

• Strong proficiency in Python scripting skill is essential
• Prior experience with QlikSense is essential
• Prior experience with QlikSense Data Load Editor is majorly advantageous
• Knowledge of how to create and apply the most accurate algorithms to datasets in order to find solutions
• Knowledge of at least one database tool such as MySQL, MS SQL and/or PostgreSQL
• Strong mathematical skills to help collect, measure, organize and analyze data
• Adept at queries with good communication and stakeholder management skills

Job Description

• Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements.
• Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.
• Proactively research, identify, and specify solutions to problems.
• Support and conduct visualization, user experience and configuration elements of solution design.
• Document requirements specifications using high-maturity methods, processes and tools.
• Support requirements management and change management processes.
• Support aspects of the business cycle, including proposals, feasibility studies, and implementations.
• Consider the business implications of the application of technology to the current business environment.
• Develop and execute acceptance test plans and test cases

Requirements

• Typically a Bachelor's degree in computer science, or information system, or business discipline or equivalent experience
• Good verbal and written communication skill and is comfortable fronting client
• Ability to work effectively in a team
• Interested in: requirements determination using structured techniques for documentation, analysis, evaluation/ validation; decomposition of high- level information into details; abstracting low- level information; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritizing requirements; requirements change management and traceability; identifying risks; applying creativity to solving complex problems; building relationships and working collaboratively; effective verbal/ written communication; experience in an industry domain.
• Interested in developing structured user manuals and training; business rules modeling; develop and executing acceptance test plans
• Interested in working in Public Sector implementation

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number: JR44423

Job Level: 6 - 9 years of relevant experience (L3)

Location: Singapore

Job Objectives

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities

· Provide 24x7 production support onsite / offsite.

· Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

· Prioritize defects and plan for production release based on defect criticality or align with quarterly release

· Follow up on defect and incident closure and meet incident closure KPI

· Share production defect support learning with QA team and development team to improve application quality and minimize future defects

· Make sure system availability as per respective agreed SLA

· Support EOD batch run

· Perform annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Ensure proper knowledge transfer (KT) from project / development team before enhancement release

· Ensure application documentation is properly updated for each production release

Key Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· At least 10 years of Mainframe experience.

· At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.

· Cards and payments domain Knowledge.

· Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.

· Expert knowledge and use of Mainframe tools such as; Control-M, Endevor, File-Aid, Control-M.

· Prior application or production support experience is a plus

Technical Skills

· Mainframe, Cardlink

· COBOL, JCL, VSAM, CICS, Ezytrieve

· Microsoft Office.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

We are seeking a talented HR System Analyst with a strong IT background to join our dynamic team.

Responsibilities:

• IT Systems Integration:
  • Collaborate with IT department to ensure seamless integration of HR systems (e.g., HRIS, payroll, performance management) with the company's overall IT infrastructure.
  • Troubleshoot technical issues related to HR systems and provide timely solutions.
  • Collaborate with stakeholders to gather requirements and ensure that the HR system meets their specific needs
  • Deliver training programs to staff on how to effectively use HRIS systems

• Data Management and Reporting:
  • Ensure data integrity and accuracy within the HRIS system, including data entry, validation, and reporting
  • Utilize HR data to generate meaningful reports and insights for strategic decision-making.
  • Analyze HR metrics to identify trends, areas for improvement, and potential cost savings.

• Process Automation:
  • Identify opportunities to automate HR processes using technology to improve efficiency and accuracy.
  • Implement and maintain automated workflows and systems.

• HR Operations Support:
  • Provid HR operations support ie) employee onboarding, offboarding.
  • Ensure compliance with relevant employment laws and regulations.

• Stakeholder Relationship Management:
  • Build and maintain strong relationships with stakeholders, understanding their unique HR needs and providing tailored solutions.
  • Proactively address stakeholders inquiries and concerns, ensuring a high level of internal customer satisfaction.

Qualifications:

• Bachelor's degree in Human Resources, Information Technology, or a related field.
• Strong understanding of HR processes, best practices and employment laws
• Experience with HR information systems (HRIS) and other HR technology tools.
• Proven ability to analyze data and generate actionable insights.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities
• Ability to work independently and as part of a team.

EA License No: 96C4864

Reg. No.: R24122513

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports.
• Writing SQL queries to retrieve information quickly.
• Fulfil ad-hoc data request from client and management.
• Work / Collaborate with Developer(s) to automate reports
• Liaise with client on data related queries
• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.
• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).
• Identify trends and patterns in data to inform operational improvements and strategy.
• Collaborate with management and other departments to develop actionable insights and recommendations.
• Support the implementation of process improvements based on data findings.
• Ensure data integrity and accuracy.
• Assist in forecasting demand and capacity planning based on historical data trends.
• Stay updated on industry best practices and emerging technologies in data analysis.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment.

Qualifications and Skills:
• Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.
• At least 1 to 3 year of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.
• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).
• Proven experience in data analysis, preferably in a contact center environment.
• Strong communication and presentation skills
• Proactive and able to work independently with minimum supervision.
• Excellent time management with strong critical thinking and ability to handle pressure.
• Detail-oriented with a strong focus on accuracy and data integrity.
• Familiarity with statistical analysis and modeling.

• Ideal candidates to have contact center experience (preferred)

• Working location at Suntec

JOB DESCRIPTION :-

• Implement and enhance Group AML/CFT Policy, Standards and operating procedures & controls;
• Execute change impact assessment, develop a Change Management plan, including communication and training plans to ensure the message reaches all impacted users to improve knowledge and risk culture;
• Drive, manage and coordinate end to end developments, process and controls and oversee its implementation for Singapore and the Group entities;
• Provide compliance advisory support to business units and compliance officers across the Group;
• Conduct risk assessment exercises required under the Group AML/CFT program (such as Enterprise-Wide Risk Assessment, Compliance Risk Self-Assessment, benchmark of regulations etc.);
• Perform compliance testing/monitoring on Group entities to determine standard & quality of compliance;
• Determine root cause of issues/findings from audits/inspections and ensure timely resolution;
• Prepare risk management reports for submission to various stakeholders;
• Ensure timely and appropriate action on matters where ML/TF activities suspected;
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and
• Highlight any potential concerns/risks and proactively shares best risk management practices.

JOB REQUIREMENTS :-

• Degree in Finance/ Commerce/ Economics/ Banking/ Law/ Engineering from a recognized university or tertiary institution;
• At least 1-3 years relevant working experience in the area of AML/CFT, compliance, internal audit or risk management in financial services industries;
• Broad knowledge of business, products and operations of the financial services industries (either banks, insurance and capital market firms), familiar with AML/CFT regulatory requirements and international standards;
• AML specialist certification with a recognized institution/association will be an advantage;
• Good interpersonal & communication skills, able to handle difficult situations, adaptable to fast-pace environment and able to work under pressure to meet tight deadlines;
• Good analytical, conceptual and problem solving skills;
• Resourceful, proactive and able to work independently as well as in a team;
• High level of integrity, takes accountability of work and good attitude over teamwork; and
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Job Description

• Industry/ Organization Type: IT/ Consultancy Firm
• Position Title: Business Analyst
• Working Location: Upper Thomson
• Working Hours: Monday to Friday, 9 am – 6 pm
• Salary Package: Up to $5,000 + Bonus
• Duration: 2 years contract (Renewable/ Convertible to Perm)

Key Responsibilities

• Analyze and synthesize information from business users.
• Identify the true needs of stakeholders beyond their expressed desires.
• Define detailed requirements, diagnose business problems, and clearly state what is needed to resolve these issues.
• Develop a business case outlining the approach to address the problem, the costs involved, and the expected benefits for the organization.
• Ensure alignment between business needs and the capabilities of the solution, continuously verifying that changes meet expected business benefits and that the business case remains relevant.
• Facilitate communication across organizational units.
• Collaborate with the development team and solution architect to design and define the solution.
• Act as a liaison between business users and application developers.

APPLY NOW!!!

• Minimum Diploma in Computer Science, IT or relevant field.
• At least 2 years of experience working in a similar position
• Possess good understanding of networks, databases and other technology
• Able to start work immediately or within short notice

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68917 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Working Location: Pulau Bukom

Working Days: Monday to Friday

Salary: $3,000 to $3,500 per month

Contract Duration: 1 year

AWS: 1 month for every 12 months continuous service

Responsibilities:

• Ensure compliance to HSSE standards and requirements to make Shell Bukom a safe place to work, and accountable for all assigned which includes and not limited to design, adaption, and implementation of HSSE control framework, procedures, and practices in Shell.
• Perform field observations of contractor worker productivity on site by collecting productivity measurements data throughout the whole day until completion of work via Activity Analysis or other similar productivity measurement method. This observation to be done across maintenance, TA, and project construction.
• Accountable for ensuring sampling occurs on regular frequency to ensure holistic representative of the data at site and ensure that the observations size is large enough for the population of the work disciplines performed.
• Carry out site checks across functions to ensure that the data are verified and accuracy of data.
• Carry out check against contractor productivity measurement data to ensure consistency and validity of data compare to Shell internal observation.
• Compiles and distributes daily and monthly reports to stakeholders. Analyse the data gathered from the observations and identify and highlight root cause of low productivity, blockers, and area of improvement.
• Propose and work with relevant stakeholders to remove obstacles that is causing inefficiencies at site to ensure Productivity is improved at site.
• · Support Bukom MTAC activities and drive & promotes continuous improvement across MTAC and with the stakeholders, to achieve Productivity and Cost Competitiveness in all MTAC activities.
• Support any training/coaching on Activity Analysis for new observers.
• Carry out any other related duties as & when required.

Experience & Qualification Required:

• Diploma or NITEC
• Minimum of 3-5 years of work experience in the oil or petrochemical industry in area of productivity and continuous improvement or site work
• Able to work in a team and independently.
• Self-driven and motivated with new/creative ideas for continuous improvement.
• Good stakeholder management
• Possess analytical & influencing skills.
• Proficient in English Language and IT Skills such as Microsoft Word, Excel, Power BI, and Power Points.

Duration: 7- Months Contract, Starting in Jan 2025

Client Background

This leading global real assets investment management firm operates independently as an affiliate of a major commercial real estate services and investment firm. With an investor-operator culture, the firm aims to provide sustainable investment solutions across various real asset categories, geographies, risk profiles, and execution formats, ensuring that its clients, users, employees, and communities thrive.

Responsibilities:

• Support the preparation of customized investor reports, both quarterly and on an ad-hoc basis.
• Contribute to internal reporting, which includes investment summaries, valuations, available funds, and various analytical insights.
• Maintain the database of service providers.
• Update the sustainability and Green Certifications databases for the main APAC fund.
• Assist with the annual data collection and submission process.
• Help with the annual MAS survey submission.
• Perform other assigned tasks as needed.

Requirements:

• Bachelor's degree Finance, Economics, Business or a related field with minimum 3 years experience of relevant experience
• Strong quantitative and analytical skills to assess investment opportunities and performance metrics.
• Solid understanding of financial markets, investment products, portfolio theory, and risk management principles.
• Proficiency in financial modeling and analysis tools, such as Excel, as well as experience with portfolio management software and databases.

Email: [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Nurul Amirah | Registration No: R22108940

Job Title: Strategic Marketing Analyst

Job Description:

We are seeking a creative and results-driven Strategic Marketing Analyst

to oversee our social media strategy and execute organic and paid advertising campaigns. The ideal candidate will have a strong understanding of various social media platforms, as well as experience with Google Ads and Meta Ads (formerly Facebook Ads).

Key Responsibilities:

1. Social Media Strategy:

- Develop and implement a comprehensive social media strategy to enhance brand visibility and engagement.

- Create and maintain a content calendar that aligns with marketing goals and key events.

2. Content Creation and Management:

- Design, create, and curate engaging content for social media platforms (Facebook, Instagram, Google, etc.).

- Able to produce designs and copywriting to produce high-quality content.

3. Organic Social Media Management:

- Monitor social media trends and audience behavior to optimize organic reach.

- Engage with followers, respond to comments/messages, and foster community interaction.

4. Paid Advertising:

- Plan, execute, and manage paid ad campaigns across Google Ads and Meta Ads.

- Conduct keyword research, audience targeting, and A/B testing to improve campaign performance.

5. Analytics and Reporting:

- Analyze social media metrics and campaign performance data to track effectiveness and return on investment (ROI).

- Prepare regular reports and present insights to the marketing team and stakeholders.

Qualifications:

- Bachelor’s degree in Marketing, Communications, or a related field.

- 3+ years of experience in social media management or digital marketing.

- Proven experience with Google Ads and Meta Ads, including audience targeting and campaign optimization.

- Strong understanding of social media platforms, best practices, and emerging trends.

- Excellent written and verbal communication skills.

- Proficiency in analytics tools (e.g., Google Analytics, social media insights).

- Creative mindset with strong project management and organizational skills.

- Ability to work independently and as part of a team.

Preferred Qualifications:

- Experience with additional advertising platforms (e.g., Meta Ads, google Ads) is a plus.

- Familiarity with graphic design software (e.g., Adobe Creative Suite, Canva) is advantageous.

Salary: Competitive salary based on experience and qualifications [can be discussed].

Location: [Remote or hybrid]

Zenith Infotech (S) is a Tech Recruitment firm with 27 years of experience in Singapore, supporrting clients in terms of ICT Consultant placments.

Currently we are looking out for a Data Analyst with 3 years of experience, best working in Contact Center enviornment before or presently.

Responsibilities :

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports.

• Writing SQL queries to retrieve information quickly.

• Fulfil ad-hoc data request from client and management.

• Work / Collaborate with Developer(s) to automate reports

• Liaise with client on data related queries

• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.

• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).

• Identify trends and patterns in data to inform operational improvements and strategy.

• Collaborate with management and other departments to develop actionable insights and recommendations.

• Support the implementation of process improvements based on data findings.

• Ensure data integrity and accuracy.

• Assist in forecasting demand and capacity planning based on historical data trends.

• Stay updated on industry best practices and emerging technologies in data analysis.

• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment.

Qualifications and Skills:

• Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.

• At least 1 to 3 years of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.

• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).

• Proven experience in data analysis, preferably in a contact center environment.

• Strong communication and presentation skills

• Proactive and able to work independently with minimum supervision.

• Excellent time management with strong critical thinking and ability to handle pressure.

• Detail-oriented with a strong focus on accuracy and data integrity.

• Familiarity with statistical analysis and modeling.

• Lead high-impact digital initiatives and new projects in a global environment
• Work with global insurance player and cross-functional teams to create innovative solutions that enhance customer experience.
• 12 Months contract role - with a potential to extension/conversion to permanent role based on the performance

Role Overview:
The Business Analyst will be responsible for driving the development and delivery of innovative digital solutions that enhance how customers purchase, self-serve, and interact with digital platforms. This role involves identifying and analyzing business challenges, customer needs, and market trends, then translating them into clear, actionable requirements. The Business Analyst will collaborate closely with product, platform, delivery, and technology teams to design, implement, and adopt digital solutions, ensuring alignment with business goals and customer expectations.

Key Responsibilities:

• Manage the scope and requirements for digital projects and platform rollouts, collaborating with industry partners across the APAC region.
• Work with business analyst teams to define and prioritize requirements for product and feature launches.
• Facilitate requirement workshops to capture and finalize business needs.
• Collaborate with design teams to define customer journeys and user experiences for both standalone and embedded digital solutions.
• Own the creation of feature specifications and reusable documentation for defined products and propositions.
• Work closely with business stakeholders and product owners to evaluate pain points, opportunities, and requirements, ensuring solutions meet business needs.
• Collaborate with product/platform teams to understand vision, roadmap, and value propositions, translating these into clear business requirements.
• Collect, document, and communicate business requirements in the form of BRDs, FSDs, epics, and user stories.
• Prioritize user requirements based on business impact, urgency, and product roadmap alignment.
• Ensure seamless communication of business needs to technical and delivery teams, ensuring high-quality and timely delivery.
• Perform due diligence across the product/project lifecycle, ensuring compliance with technical solutions, dependencies, and risk management.
• Assist in project delivery management, balancing multiple projects across the lifecycle.

Skills & Experience:

• Degree or equivalent qualification.
• 6+ years of experience in digital delivery within a Business Analyst role, ideally in an Agile environment.
• Prior experience in the insurance industry and with insurance products.
• Strong technical business analysis skills with a focus on system interactions, mapping, and documentation.
• Strong understanding of the claims lifecycle process.
• Good to have any Formal Business Analysis and Agile certifications
• Understanding of product/platform lifecycle management, particularly in web/mobile technology, with a focus on user journeys and customer experience.
• Knowledge e-commerce, customer servicing and digital sales is a plus.
• Experience with tools like Jira, Confluence, MS Projects, and MS Office Suite.
• Excellent analytical and problem-solving skills with the ability to communicate complex business issues to both technical and non-technical stakeholders.
• Ability to work in a fast-paced, multi-project environment, managing tight timelines and evolving priorities.
• Ability to independently drive initiatives, think strategically, and lead cross-functional teams.
• Strong facilitation and stakeholder management capabilities.

Argyll Scott Consulting Pte Ltd