Key Responsibilities:

• Technical Pre-Sales Support: Collaborate with the sales team to identify client needs, understand requirements, and provide technical support during the sales process.
• Solution Design: Analyze client requirements, develop and propose tailored technical solutions that align with their business goals, and demonstrate the features and value proposition of our products/services.
• Product Demos & Presentations: Deliver high-quality product demonstrations and presentations to prospective customers, both onsite and remotely, highlighting the technical capabilities and value of the solution.
• Customer Consultations: Engage with clients to gather technical requirements, understand their business processes, and propose the best use of our technologies.
• Proof of Concept (POC): Lead the development and execution of Proof of Concept (POC) scenarios to prove the feasibility of proposed solutions in the client environment.
• Proposal Development: Assist in the creation of proposals and solution documentation, ensuring the proposed architecture meets customer expectations.
• Technical Liaison: Serve as a technical advisor and collaborate with internal product and engineering teams to influence product roadmaps and ensure alignment with customer needs.
• Training and Support: Provide post-sale technical support, training, and guidance to customers to ensure successful implementation and adoption of solutions.
• Feedback Loop: Collect feedback from clients to relay to product development teams to help improve offerings based on real-world use cases.

Qualifications:

• Bachelor’s degree
• Min. 3 years of experience in solution management or a related role.
• Excellent analytical, problem-solving, and organizational skills.
• Ability to manage multiple projects simultaneously.

• Work closely with the project manager and administer the design control system and programming to meet budget and timeline expectations of the project.
• Responsible of modifying controls, designs, and other documents in accordance with processes and standards and in line with industry standards as per the customer's URS.
• Assist and participate in internal the purchase, FAT and SAT, test and debug, controls and validation operations.

Requirements:

• Diploma in engineering or equivalent
• At least 3 years of relevant work experience in control systems design.
• Knowledgeable in Allen Bradley and Siemens-S7 programming

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Job Description:

• Must be a Diploma/Bachelor's Degree holder.

• Hands-on implementation experience in building full-stack Restful web Applications.

• Experience in the following domain area/Technology/Programming languages

• Communication/Data Protocols: Modbus, OPC UA/AD, IEC 101/104, TCP/IP, SFTP, MQTT, AMQP

• Programming languages: JavaScript, Python, C/C++, SQL

• Experience in Linux, Docker, PostgreSQL, And Firewall management

• Experience in Code Management and Deployment

• Certified in Microsoft Technologies will be an added advantage

• Knowledge in Azure Devops, Azure IOT and Azure sphere will be an added advantage.

Roles and Responsibilities:

• The candidate will be responsible for designing and implementing data acquisition solutions and systems that meet the requirements of our clients.

• The successful candidate will be expected to have strong problem-solving skills and be able to troubleshoot and debug complex issues.

• The candidate will also be responsible for developing and maintaining documentation for solutions, including design specifications and test plans.

Job Responsibilities:

• To attend to all sales inquiries, RFP/ITQ and tenders in a prompt and timely manner, within 24- 48 hours.

• Prospect and qualify new leads through various channels, such as inbound calls, cold calling, whatapps, email marketing, online inquiries, Philippines contact center.

• Contacting prospects and partners through various channels – reaching out on WhatsApp, telephone and/or emails.

• Gather critical information to prepare Sales Managers for the demos/meeting

• Deliver compelling sales pitch and proposals that highlight the value of our products or services.

• Execute lead allocation to best-fit sales manager to increase closing rate.

• Scheduling sales meetings and web demos – perform follow-ups for missed appointments and rescheduling of appointments.

• Execute and assist Sales Managers in effective sales strategies to convert leads into paying customers.

• Monitoring sales cycle for sales managers by promptly replying to sales inquiries, perform multiple follow-ups, expediate closing deals and chasing payments.

• Build and maintain strong relationships with prospects and existing clients to ensure satisfaction and retention.

• Collaborate with other departments, such as marketing, sales, partnership and support to ensure a seamless customer experience.

• Support all sales and marketing initiatives, including ad-hoc roadshows/events

• Collaborate with PHP call center in acquiring quality leads for web demos.

• Prepare and deliver lead allocation reports and presentations.

• Consistently update Hubspot, ensuring data integrity.

Job Qualification/Requirements:

• Diploma/Advanced Diploma/Degree in any field

• A minimum of 1-2 years of experience in a B2B environment, especially within the service and consulting industry

• Knowledge in HR solution system or HR function would be at advantage.

• Ability to provide good customer service.

• Strong communication skills and a pleasant personality.

• Ability to adapt to changes and evolving business needs.

• Able to work independently in a fast-paced environment and display abilities as a good team player.

• CRM (Hubspot) and automation tools familiarity is a plus.

• Interest in sales

• This position would require communicating with Chinese speaking client

Mon to Fri 9am to 6pm

• Degree in Computer Science/Information Technology or equivalent

• At least 3 years’ experience in IT

• Basic technical knowledge in IT network infrastructure, server platforms (Unix, Windows platform) and desktops (OS X and Windows XP and above)

• Experience in using security tools (Security Endpoint solutions, HP ArcSight, QRadar, Rapid7 Nexpose, Tenable Nessus))

• Certified with one or more of the following: QISP, CISSP, Cybersecurity Nexus, CompTIA Security+

Job Description

• We are looking for someone to work as a senior consultant (Full stack Java developer), who are good in core Java, Spring boot, Angular, CICD, etc, related technologies.
• Be involved and participate in the overall application design & development lifecycle
• Key focus on coding and debugging.
• Collaborate with team - team player.
• Analyze, Define and communicate technical and design requirements
• Develop functional and sustainable systems with clean code
• Collaborate with multi-disciplinary team of designers, developers and system administrators
• Handle performance testing and present results for validating and analysis to Project Teams.
• Passionate about/experienced with open source and developer tools
• Exposure to containerized systems through tools such as Docker/Podman/Dockerhub/Docker-Compose
• The resource is expected to support on a 24/7 basis for L3 issues. This includes weekends and public holidays.
• Strong understanding in following technologies:
• Core Java (backend), Spring boot, Mircoservices, API, CI/CD, Angular, Cloud (preferred), etc.

Experience

• Minimum 5 years of working experience with Rest API services
• Minimum 5 years of working experience with Java frameworks such as (J2EE EJB, Spring, Microservices)
• Minimum 3 years of working experience with microservices framework and containers
• Working experience with any open source rule engine such as JBOSS Drools
• Working experience with any test automation tools is a plus
• Working experience with AWS Cloud is a plus

Are you driven by the desire to see your hard work directly impact others? Join the DNDTS team, where we excel in crafting success stories through dynamic projects. Each endeavor is a unique opportunity to contribute to our proven track record of achievements.

Experience the satisfaction of seeing your efforts transform into positive changes in people's lives. In our thriving SME environment, you won't be limited to a single role. You'll have the chance to engage in cross-departmental collaboration, fostering a rich learning experience.

As our team consistently grows, so do opportunities for career advancement. We embrace the startup culture by having a casual working attire and a flat hierachy across deparments. Your journey with us goes beyond a job—it's a chance to make a lasting impact while expanding your skill set. Join DNDTS and become a key player in our success story.

About the Company

Our company specializes in electronic products. We believe in the power of data to guide and refine our business strategies, including marketing, new business development, and overall operations. We are looking for a data analyst to help us unlock the potential of data and optimize our business for continued growth and success.

Roles & Responsibilities

As a Data Analyst, you will be responsible for gathering, analyzing, and leveraging data to inform decision-making and enhance our supply chain, sales channels, and overall business processes. You will collaborate with various departments to identify trends, improve efficiency, and maximize profitability.

Key Responsibilities

• Collect and analyze market data using our proprietary tool to uncover insights into consumer preferences, competitor strategies, industry trends, and potential opportunities for growth.

• Utilize our data analytics and visualization tools to examine data, communicate findings about key business aspects such as sales, revenue, costs, and production.

• Perform process analysis to pinpoint inefficiencies or bottlenecks and implement business process improvements for maximum profit.

• Conduct cost-benefit analyses to determine the optimal allocation of resources, investments in equipment, staffing decisions, or procurement strategies.

Qualifications / Requirements

• Bachelor's degree in Computer Science, Business Analytics, or a related field.

• Proficiency in common data analysis programming languages, libraries, and tools (e.g., Python, R, SQL, Pandas, NumPy).

• Solid data analysis and visualization skills, with experience in tools such as Tableau, Power BI, or similar platforms.

• Excellent communication skills, with proficiency in English.

• Ability to work independently and collaboratively with cross-functional teams.

• Strong problem-solving skills and a results-oriented mindset.

Benefits

• Flexible working hours

• Yearly Bonus

• Medical Insurance Coverage

• Staff Discounts

• Corporate Discounts at participating F&B and Retail Outlets

• Fast Career Advancement Opportunities

• Multi-Industry Exposure

• Working Location: East - Airline House - Next to Singapore Airlines HQ

Please ensure you meet the minimum qualifications before applying. We regret to inform that only shortlisted candidates will be notified. If you are a data analyst with a passion for using data to optimize operations and drive growth within the electronics industry, apply now to join our innovative company and embark on a rewarding career journey.

This role manages Employee Health, Retirement, Risk, and Leave benefit programs within the APJ regions, working with external brokers and cross-functional teams (Compensation, FP&A, Legal) to ensure compliance and market competitiveness. Responsibilities include managing benefit enhancements, supporting new market setups and local integrations, optimizing benefit processes, and overseeing vendor relationships and service levels. The role also assists with pensions governance, handles escalated benefits issues, and supports M&A activities. Additionally, it manages long-term leave cases, implements leave policies, and ensures alignment with company guidelines and local regulations, while contributing to the global benefits budget planning process.

What you get to do in this role: 

The candidate will manage benefits and wellbeing programs in the APJ region.

• Management of Employee Health, Retirement, Risk, and Leave Benefit programs in APJ countries
• Collaborate with external brokers and cross-functional teams (Compensation, FP&A, Legal) to ensure compliance and seamless execution of benefit-related tasks
• Ensure market competitiveness by analysing market data, benchmarking surveys, and peer companies' benefit offerings
• Manage benefit enhancements, implement new benefits and new market setups, and support the integration of global benefit programs locally
• Identify and implement opportunities for process optimization in collaboration with the GP care team
• Manage vendor relationships, ensuring high service levels and monitoring performance.
• Support pension governance processes where needed
• Own escalated benefits issues, partnering with vendors and the Global People team to resolve problems effectively
• During the global benefits budget cycle, ensure recommendations for new programs are financially sustainable
• Provide administrative support for M&A activities, including due diligence and onboarding presentations
• Manage long-term leave cases (e.g., medical or disability), ensuring compliance with leave policies, and coordinate return-to-work planning with external vendors
• Implement and maintain leave policies in line with company guidelines and local laws and communicate updates to employees

You will be an experienced senior business analyst with a proven track record in FX e-trading and/or e-commerce, who is an energetic self-driven individual, adaptable as the context determines, to take instruction and work autonomously; or to work collaboratively as part of a small team.

Key Responsibilities

• Write specifications/stories for systems and processes as required for specific projects or the continued evolution of components, interfaces and processes for all products within the eFX business line
• Manage and deliver specific work packages and projects
• Functional testing of enhancements in collaboration with the QA team
• Assist in the selection and implementation of vendor software.
  Develop and maintain good working relations with the business (front, middle and back office, Risk, etc.).
• Work with stakeholders to prioritise and keep them updated of progress, risks and issues.
• Update system and project documentation.
• Provide the necessary day to day support for production issues.
• Development through the design and maintenance of software, applications and IT systems.
• Analysis of business processes and identification of problems and appropriate IT solutions as well as support for functions in their resolution process. · Technical support for end users on the various applications. Ensure proper functioning and bugs resolution.

Analyze enhancement and propose solutions in collaboration with Architects, developers and business stakeholders.

Specifications, workload estimates, planning, test scenarios, release documentation. Coordinate user acceptance tests.

Monthly releases, following the team’s milestones for analysis, coding and testing.

Support the release roadmap in production.

Incidents and Requests management (business users and other IT teams)

Troubleshoot and fix issues/bugs.

Strong experience in Transaction and Regulatory reporting -EMIR refit, MAS Rewrite, JSFA, CFTC, Trax, etc…

Business analyst- Market Risk Business analyst

Key Responsibilities :

- Gather business requirements through proactive and regular engagement with business SMEs and stakeholders; and analysis of regulations, current process, data and systems

- Turn requirements into structured Business/Data/Functional analysis documentation

- Exposure to project documentation as such BRD, FRD, test cases etc.

- Ensuring consistency with risk architectures

- Develop recommendations on best practice and design solutions for process improvements

- Develop strategies for gathering, reviewing and analyzing data requirements

- Define test cases and execute testing in UAT

- Define impact assessment (IA) tests and execute in IA phase

- Provide business and data analyses on business and regulatory requirements for Risk.

- Perform risk analysis activities to support the risk business processes and functional architecture.

Skills Required :

- Understanding of systems delivery lifecycles and delivery methodologies

- Excellent analytical and problem-solving skills

- Professional experience as business analysis in risk management systems

- Strong attention to detail and accuracy and timeliness of delivery

- Good understanding and experience of VaR methodology, capital calculations and market risk concepts

- Appreciation of systems and data architectures in Risk, preferably in Market Risk

- Effective stakeholder management

- Independent and able to work with little supervision

- Ability to communicate successfully

- Team players with high integrity

- Financial Services change experience in market risk management and preferably within the Investment Banking environment.

- Track record of defining clear and comprehensive requirements

Key responsibilities:

• Participate in end-to-end projects for system implementation of machine learning system

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

• Liaise with application teams across group and countries build the enhancements according to the technical solution plan

• Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions.

• Ensure scalability and maintainability of applications

• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

• Perform data mapping and process mapping with interfacing applications

• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Test, maintain and recommend software improvements to ensure strong functionality and optimization

• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing

• Liaise with other application teams and business users to prepare test data to support test scenarios

• Manage project change request approval windows and deployment schedule

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

• Manage external vendors for project delivery within schedule

Key Skills :

• Shell Script
• SQL, Spark
• Python
• System Diagram

Banking Compliance Technology Project: Machine Learning System & Dynamic Customer Risk Score

- This role is not data engineering and not suitable for Data engineers who have never worked on a user facing application. Databases are not considered~ applications

- This role is a not a System integrators.

- This role is not a Pure project managers/scrum masters. The person has to be hands on

- This is a *Application Solutioning Role*

• Provide on-going application support and be involved in various stages of the SDLC.
• Conduct user requirement gathering for new systems and/or enhancements to existing systems/solutions.
• Conduct user requirement analysis for the development / implementation of new systems and enhancements to existing systems.
• Perform documentation of requirements and new process/workflows for the developed solutions.
• Perform functional analysis of new systems and enhancements to existing systems.
• Involvement in the various testing phases prior to implementation, including but not limited to developing test plans and cases, conducting testing and verifying test results and following up on issues to resolution.
• Plan and coordinate end-user training for any system implementations or enhancements.
• Liaise closely with business users and build good rapport particularly in the area of defining IT processes, organizations and workflow relationships to complement the solution.
• Support the team in defining project requirements, tracking and documentation of project progress with respect to time, resources, budget and demonstrated results.

Requirements

• Degree in Computer Science, Computer Engineering or equivalent.
• Experience in MS Windows environment & application support.
• Experience in Database management systems (SQL, Oracle).
• Strong analytical skills and ability to work independently.

• As a member of the operation and maintenance team, work to ensure the stable operation of company's internal systems.
• Coordinate with vendors on maintenance contracts for Hardware and Software and renew them as appropriate.

Responsibilities:

• Collect System performance logs and report them on the monthly basis.
• Ensure that the system configuration complies with company's security guidelines at the time of audit.
• Analyse functional requirements and reflect changes to the system following the established guidelines.
• Work with the team leader to ensure that the system configuration conforms to design standards and that the design meets functional and system requirements.
• handle day-to-day user queries (server, network, PC, user account) properly.
• For system troubles, take recovery action (workaround), investigate errors, and consider measures for improvement.
• Produce and maintain up-to-date system documentation (System runbook, IT Inventory list, ID management list, System parameter sheet).
• Identify system issues and work to improve the system.

Requirements:

• Experience in building Windows server systems (from server kitting, application installation to handing over the environment to the development team).
• Operation and maintenance of infrastructure tools (Backup, Monitoring, Anti-Virus, Job management etc)
• Understanding Microsoft 365 (Forms, SharePoint, OneDrive, Teams, Office)
• Experience in Network configuration (ACL, Firewall)
• Experience in building Linux, Unix OS server systems
• Experience in Cloud Services (AWS, Azure, GCP)
• Experience in Database (Oracle, SQL Server, etc)
• Programming skills (Power shell, Shell Script, VBS/VBA, Python)
• Application Development using Power Apps

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Job Description:

• Responsible for the planning, design, delivery, installation, testing and commissioning of building services and security systems.
• Works closely with client, vendors, subcontractors, consultants and construction team to ensure timely completion.
• Reviews M&E and security system design and coordinates with client for design approval
• Manages field engineers and supervisors Plans and manages temporary works.
• Monitor progress and quality of all M&E and security system works to ensure compliance to project and statutory requirements .
• Attends meetings with client, authorities, subcontractors and consultants.

Requirements:

• Preferably university graduate in Electrical/Security/Computer Engineering or IT recognised by PEB Singapore.
• Five years of experience in design, coordination, installation and testing of HVAC, MEP, fire safety, security and electrical systems for commercial buildings.
• Familiar with use of BIM for construction
• Able to work in team environment

Job Description

• Plan, execute, monitor and control the various technical aspect of the project.
• Manage or participate in new setup or upgrade of system/network infrastructure projects.
• Responsible for supporting operational systems satisfying contractual Service Level Agreement
• Perform and manage routine preventive maintenance and operational activities
• Provide project documentation and reports
• Diagnose and rectify technical issue

Requirements

• Experience in Windows server OS, Unix/Linux OS & virtualization environment (VMware, HyperV etc.)
• Strong troubleshooting skills and analytical mind with problem-solving aptitude
• Excellent written and verbal communication to convey technical ideas to both technical and non-technical audiences and contribute within a team environment
• Good Working knowledge with VPN, firewall appliances would be an advantage
• Good working knowledge with routers, switches would be an advantage
• Good working knowledge in hardware like servers, storage area networks (SAN), network-attached storage (NAS) devices
• Experience in hardening of OS, system and network equipment
• Experience in Patch Management
• Good Knowledge of IT Infra services like Active Directory, DHCP, DNS, Exchange/Mail Service, Database, Web or App Server etc.
• Entry level candidates are welcome to apply.

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [email protected] for immediate processing.

Only shortlisted candidates will be notified.

Benefits Summary:

• Finance Executive (IT & Security System)
• Permanent role
• Basic up to $ 4,000 + AWS + VB
• Monday to Friday, 8.30am to 5.30pm
• Location: Jurong

Responsibilities:

• Responsible for handling invoicing tasks, ensuring smooth coordination of all billing activities, including addressing billing-related inquiries across different departments.
• Generate daily invoices for new customers and monthly invoices for recurring customers.
• Prepare and send statements of account (SOA) to customers promptly.
• Maintain and update the customer database.
• Assist in the preparation of spreadsheets, reports, and correspondence, and perform reporting activities in accordance with specific deadlines.
• Reconcile daily e-payments and apply them against individual invoices.
• Process credit card and GIRO applications, and communicate with clients and banks regarding failed deductions.
• Handle billing and payment inquiries through hotline, inbound emails, and internal department transfers.
• Assist in coordinating and resolving disputes related to account receivables, both internally and externally.

Additional Information:

• Responsible for handling invoicing tasks, ensuring smooth coordination of all billing activities, including addressing billing-related inquiries across different departments.
• Generate daily invoices for new customers and monthly invoices for recurring customers.
• Prepare and send statements of account (SOA) to customers promptly.
• Maintain and update the customer database.
• Assist in the preparation of spreadsheets, reports, and correspondence, and perform reporting activities in accordance with specific deadlines.
• Reconcile daily e-payments and apply them against individual invoices.
• Process credit card and GIRO applications, and communicate with clients and banks regarding failed deductions.
• Handle billing and payment inquiries through hotline, inbound emails, and internal department transfers.
• Assist in coordinating and resolving disputes related to account receivables, both internally and externally.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

TEH CHEE HONG | EA Personnel No.: R24121499

• Techno-functional role, working with other Business Analyst in project team to gather business, functional and technical requirements, translating into documentation for developers. Documents include functional specification document, data mapping specification, technical design document, process documentation etc.
• Experience in operations support of business applications to business users.
• Able to work independently with minimal supervision.
• Work with QAs to perform and document SIT and UAT.
• Assist project manager with project administration.
• Bridge communication between onshore and offshore team.
• Able to multi-task, meet deadlines and work in a fast-paced environment.
• Experience with SQL and API.
• Strong communication skills with good command of English.
• Good understanding of Project Management and Agile methodology.

Your new company

Join a dynamic and forward-thinking financial services firm that is committed to innovation and excellence. This firm pride itself on fostering a collaborative and inclusive environment where every team member is valued. They are dedicated to providing top-notch services to our clients and continuously strive to be at the forefront of the financial industry.

Your new role

As part of the Credit Risk team, you will play a pivotal role in reviewing credit limit applications, performing customer due diligence checks, and assessing portfolios to aid in management decision-making. You will monitor customer portfolio risk levels, enforce margin call policies, and identify key risks that could impact the Group. Additionally, you will liaise with internal and external stakeholders on debt recovery matters, maintain and update operational manuals, and prepare periodic reports for regulators and management. Your contributions will be crucial in ensuring the stability and growth of our financial operations, making this a highly impactful and rewarding role.

What you need to succeed

To succeed in this role, you will have:

• At least 2 or more years of working experience in the securities industry with exposure to Options and Futures
• Good command of spoken and written English and Chinese.
• Self-starter who can handle stress, work independently and autonomously under a quick and spontaneous environment.
• Proficient in MS Office applications.

What you will get in return

In return for your dedication and hard work, you’ll be rewarded with:

• Competitive compensation package including a competitive performance-based bonus structure and consistent career development
• Opportunities to work with a market leading team
• Involvement in various up and coming exciting projects
• A supportive and collaborative work environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new Governance position, please contact Jet Wong at +65 6027 2245 or email [email protected] for a confidential discussion on your career.

EA Registration No. R24124357

Company Registration No. 200609504D

EA License No. 07C3924

1) Should be able to do financial analysis of the company enabling to make decision about investment

2) Prepare the pitch and present to stakeholders

3) Make strategy for investment in the company, primarily in US market

4) Fair knowledge of stocks trading, bonds, IPO, FX, Options etc.

5) Trade in consultation with stakeholders

6) Person should able to work independently.

7) Responsible for P&L for the funds allocated to the person

8) Person must have positive attitude

9) Relevant Degree / Diploma holder in Finance / investment

10) Must have hands-on experience on latest tools / applications being used in Finance industry in order to get the best output.

About Three Crowns

Three Crowns LLP is a law firm that was founded in 2014 by specialist international arbitration advocates in the belief that international disputes call for focused advice and advocacy. The firm engages primarily in complex, high-value disputes, and counts among its clients many industry leaders and sovereign states. The firm has grown significantly in each of its offices — London, Madrid, Paris, Singapore, and Washington DC — and now comprises over 160 people, including 18 partners. Across jurisdictions, it is regarded as a market leader.

The Role

The IT Senior Systems Analyst reports to the Senior IT Manager based in London. This role involves regular interaction with many of the firm’s partners, requiring comfort and ease in such an environment.

Primarily a day-to-day hands-on support role which includes limited management oversight and responsibility, the ideal candidate will have experience in a law firm environment, excellent communication skills, the ability to work under pressure while being approachable, and able to inspire confidence. The candidate ideally has experience in an ITIL-based support environment, leading local projects, and can analyse and resolve problems methodically and logically. The service desk function operates a ‘follow-the-sun’ model supporting customers across all regions.

Work hours are typically from 09:00 to 17:30. However, due to the international nature of the firm, flexibility is required to accommodate projects and Service Desk operations, including occasional international travel.

Responsiblities

• Day-to-day accountability for ensuring excellent service delivery firmwide.
• Acting as the first point of escalation of problems raised by the local team and customer related issues.
• Delivering end-to-end support in accordance with IT service management procedures.
• Deputise to the Senior IT Manager in his absence or during their non-working day.
• Identifying improvement opportunities and work with line management to implement programs that enhance Service Desk operations, customer satisfaction, and overall usage of the firm's technology products and services.
• Monitoring queues, calls, and interactions of the Service Desk, and escalations to ensure that all interactions and escalations meet established criteria.
• Proactively learning and training other staff members on new products and services.
• Ensuring that IT asset inventories are maintained, and records are kept up to date.
• Undertake the production and maintenance of technical documentation and articles for the knowledge base.
• Collaborating and manage third-party support and service vendors to ensure that the applications stay operational.
• Performing technical L1 and L2 support functions via phone, remote connection, and deskside visits, as required.

Skills and Knowledge

• A minimum of three years of experience within legal IT.
• Experience in incident, request, major incident, and problem management.
• Experience working within an ITSM tool, with reporting and monitoring skills.
• Experience with leading small improvement projects/initiatives.
• Solid technical knowledge of Windows 10, Teams, Active Directory / Azure AD, Exchange, Intune and Microsoft Office 365 suite.
• Knowledge of remote working technologies.
• Technical knowledge and support of video conferencing systems.
• Configuration, and diagnostics of a laptop, mobile device or tablet - familiarity with Lenovo and apple ecosystem is advantageous.
• Experience with legal industry applications – iManage, BigHand, Aderant, Intapp, Workshare, InterAction, and Template Management systems.

Personal Qualities

• Demonstrate strong customer service skills with the ability to empathise with customers, and to resolve conflicts.
• Demonstrate the ability to work independently.
• Self-starter and pro-active working practices.
• Excellent written and oral communication skills.
• Effective prioritisation skills with the ability to manage multiple high priority initiatives in a fast paced, highly technical environment.
• Excellent analytical skills.
• Successfully perform the administrative responsibilities of this position.

• Analyze current business processes
• Analyze curent operational procedures within a business to increase efficiency and productivity
• Create and present reports
• Their duties include talking with management to determine their needs, coordinating with IT professionals to create or update software based on those needs and training company employees on how to use the software effectively in their daily jobs.

· Present solutions with regards to IT Arch review Committee- Architecture and Security on the user business requirements scope.

· Engage WMIS Operations Division stake holders to gather business requirements rules and ensure alignment with development and testing teams.

· Translate stakeholder requirements into different tangible deliverables, such as functional specifications, use-cases, user stories, workflow/process diagrams, and data flow/data model diagrams.

· Analyze business requirements and processes through document analysis, workshops, and workflow analysis.

· Ensure project’s successful implementation by delivering with proper test cases: SIT, UAT, Go-live preparation and Issues handling without any delays and solved any outstanding issues to meet the whole project timeline.

· Liaise between business and technical teams to ensure a mutual understanding of processes and applications.

· Facilitate periodic meetings with stake holders to document requirements and explore solutions.

· Facilitate both IT and business meeting regularly to know the project progress and provide the timely updates.

· Mitigate the project risks and technical risks and report to Division Head and Domain Head of IT in timely manner

· Any ad-hoc duties as assigned

Experience Required

• 3-5 years of related experience
• Experience and deep knowledge in Sales Excellence, Business Planning, Sales Operations, and/or Finance
• Executive exposure and cross-functional stakeholder management
• Focus on providing process optimization by understanding the desired business outcome
• Deliver end-to-end deep data analysis and actionable strategic insights
• History of driving rigour and sales discipline
• Innovate to deliver standards which enable speed, efficiency and scale in the business
• Proven communication and collaboration skills
• Should have excellent experience in MS Excel (vLookup, Pivot Tables)

Experience Preferred

• Familiar with financials, pipeline, scorecarding, and other internal measurement tools
• Functional (Partner, Services, Sales, Marketing) knowledge
• Experience in Power Apps and Power BI

Education

• Bachelor's degree (B.S./B.A.) required and/or experience in relevant fields, e.g., business, marketing, information technology, operations, and finance.

Responsibilities:

• Act as a liaison officer with the Monetary Authority of Singapore (MAS)
• Assist with all regulatory submissions, surveys and questionnaires
• Ensure ongoing compliance for a Capital Markets Services (CMS) License Holder
• Assist with the onboarding and periodic reviews of investors
• Handle internal and external audit matters
• Assist with the update and maintenance of compliance registers (i.e., personal share dealing, conflicts of interests etc.) and internal policies and procedures
• Assist in the preparation of Board meeting materials and presenting to the Board on operations and compliance matters
• Perform annual outsourcing due diligence reviews for outsourced service providers
• Assist in the monthly review of investors’ risk management checklists
• Assist to plan the Firm’s annual business continuity test
• Work closely with and liaise with an external compliance consultant in matters relating to regulatory compliance.
• Ensure proper record keeping and support the Firm in all tasks related to operations

Requirements:

• Degree in Business or any related disciplines.
• Candidate should have at least 3 years of risk/operations and/or compliance experience in a financial services/asset management industry.
• Good understanding of MAS regulatory requirements;
• Meticulous and detail oriented;
• Excellent interpersonal skills, and ability to work independently;
• Self-starter who can work effectively independently;
• A self initiatied worker who can follow through with assigned tasks and meet deadlines.