Job Advertisement: Analyst, Client Service Group

Location: Raffles Place
Working Hours: 9:00 AM - 6:00 PM (Mon-Fri)
Salary: Up to SGD 5,000/month + 1-month AWS

Position Overview:

We are looking for a Analyst to join our Client Service Group (CSG) team. This role involves providing daily customer support for a wide range of transaction banking products and overseeing the end-to-end SMAR&TS onboarding process. You will play a vital role in delivering excellent service to our Japanese corporate clients and helping expand their usage of our services.

Key Responsibilities:

• Provide daily client service support for transaction banking products.
• Investigate and resolve client issues, collaborating with other stakeholders to ensure customer satisfaction.
• Manage the end-to-end onboarding process for SMAR&TS customers, from platform explanation to user training.
• Promote and cross-sell additional transaction banking products to expand client usage.
• Ensure smooth communication and relationship management with Japanese corporate clients.
• Translkation work

Apply Now: [email protected]

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820

Address: 391A Orchard Road #21-08 Ngee Ann City Office Tower A Singapore 238873

Tel: (65) 6736 3280
Link: https://about.recruitexpress.com.sg/jocelynchan
Email: [email protected]

Responsibilities

• Develop a basic understanding of Credit Card and Card Rewards processing to support campaign-related activities.
• Support user requests and testing with strong attention to detail in a fast-paced environment.
• Plan and organize UAT schedules efficiently, ensuring deadlines are met.
• Liaise with technology partners to define solutions, align delivery timelines, and ensure UAT environment readiness.
• Prepare UAT documentation, including test plans, scopes, scripts, and data.
• Set up rewards campaigns in the UAT environment and perform comprehensive end-to-end testing.
• Document test results systematically, prepare structured test artifacts, and conduct reviews and walkthroughs with stakeholders.
• Monitor and manage UAT progress by providing timely status updates, reporting issues early, and ensuring prompt resolution.
• Collaborate with cross-functional teams to support system implementation, including preparing instructions/parameter forms for rewards campaign setups.
• Coordinate live verification activities with business teams and stakeholders.

Qualifications:

• Bachelor's degree in a technical or business discipline or equivalent experience
• Team oriented and ability to work under pressure.
• Excellent execution skills in a multi-tasking mode and follow-up effectively.
• Self-starter with excellent communication and interpersonal skills.
• High level of accuracy & attention to detail.
• Knowledge of JIRA and SQL would be good to have

Interested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

about the company

Our client is a growing regional corporate bank with a strong presence in the Asian market and has an exciting expansion headcount for a Senior Credit Analyst.

about the job

• Preparing credit applications, financial reports and projections for a portfolio of corporate clients by stipulated deadlines
• Perform analysis on financial information, forecasts, performances and preparing financial models and projections
• Mentoring and providing guidance to junior credit analysts
• Working with RMs and the Marketing Team on credit-related matters
• Conducting research and analysis on the industry and market

about the manager/team

Reporting to the Team Lead, you’ll be part of a dynamic team with good teamwork.

skills and experience

• Bachelor degree in Business and Finance related disciplines
• At least 4 years of credit analysis experience in mid-market/ large corporates in corporate banking space
• Good understanding of accounting, interpreting financial statements and credit and financial analysis
• Knowledge of Term, Bilateral, Syndicated Loans, Trade Finance and Structured Finance etc

To apply online please use the 'apply' function, alternatively you may contact Judy at judy.low[@]randstad.com.sg or drop me a message on LinkedIn at https://www.linkedin.com/in/judy-low-bb09619a

(EA: 94C3609/ R22110790)

Our client is a highly reputed in the insurance domain.

Responsibilities:

· Setting-up products in the product engine, which includes formula coding and product table set-ups.

· Ensure timely completion of product testing in accordance with the stipulated milestone

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats, and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns/risks and proactively shares best risk management practices.

Skills/Requirement

· Degree holder in Actuarial Studies.

· At least 3 years of actuarial experience with IFRS17 experience a must.

· Some experience with managing junior.

· AXIS knowledge is a plus.

· Detail-oriented, efficient, self-motivated, and able to work under pressure.

· Good technical and analytical skills.

· High level of integrity takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

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By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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Responsibilities

• Conduct comprehensive commercial due diligence and research on companies in the marine, energy, and commodities sectors.
• Prepare detailed profile reports covering company background, operations, financial status, performance, and market reputation.
• Develop concise final assessments and company ratings based on research findings and specific business needs.
• Collaborate with cross-regional teams, including counterparts in the UK, Americas, and Europe, to ensure high-quality research output.
• Maintain proactive communication with clients to understand and address their specific research and reporting requirements.
• Collect and analyze various data sources efficiently to meet tight deadlines for report delivery.
• Stay updated with global economic trends, current affairs, and industry developments relevant to the marine, energy, and commodities markets.
• Present findings and reports in clear, structured, and grammatically correct English, ensuring accuracy and coherence.

Requirements:

• Bachelor's degree in Business, Finance, or a related field, or an equivalent professional qualification.
• Minimum of 2-3 years of proven experience in a business or risk management capacity.
• Strong analytical skills, with the ability to interpret complex data and provide insightful conclusions.
• Excellent written and verbal communication skills, paired with an ability to work independently and under tight deadlines.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4WYR8Y7

e are seeking a skilled Business Analyst with expertise in Swift Messaging, Payments Systems, and Banking Operations. The ideal candidate will have hands-on experience with payment platforms such as RTGS, NEFT, GIRO, IMPS, and SWIFT. They will play a pivotal role in analyzing, defining, and optimizing payment processes to meet organizational and industry standards.

Key Responsibilities:

1. Requirement Gathering and Analysis:
• Collaborate with stakeholders to gather, document, and analyze business and technical requirements.
• Translate business needs into functional and technical specifications.
2. Payments and Messaging Expertise:
• Work on payment systems, including RTGS, NEFT, GIRO, IMPS, and SWIFT Messaging (MT and MX standards).
• Analyze and implement solutions for cross-border and domestic payment processes.
3. Stakeholder Collaboration:
• Act as a liaison between business units, technical teams, and external vendors.
• Facilitate workshops and discussions to align on project objectives.
4. Process Optimization:
• Identify inefficiencies in payment processes and propose improvement strategies.
• Ensure compliance with regulatory and security standards in payment systems.
5. Testing and Implementation:
• Define test scenarios, review test cases, and ensure successful User Acceptance Testing (UAT).
• Support go-live activities, ensuring smooth deployment of payment solutions.
6. Documentation and Reporting:
• Prepare detailed process documentation, functional specs, and user guides.
• Provide regular updates and reports to stakeholders on project progress.

• 5+ years of experience as a Business Analyst in banking and payment systems.
• Strong understanding of SWIFT messaging standards (MT and MX).
• Proven expertise in handling payment platforms like RTGS, NEFT, GIRO, and IMPS.

Technical Skills:

• Knowledge of payment protocols and regulatory frameworks.
• Experience in working with SQL for data analysis is a plus.
• Familiarity with APIs and integration with payment systems.

Highlights:

• Permanent job opportunity
• 5 days work week
• Great remuneration and benefits
• Fast & fun pace environment
• Experience in FIX Protocol is preferred.

Responsibilities:

• Respond promptly to support requests and enquiries from clients.
• Work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.
• Problem solving supporting trading applications and exchange connectivity for Global Derivatives Markets.
• Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.
• Support customers and resolve issues related to order entry, risk management, and exchange connectivity.
• Conduct in depth analysis of complex order and trade histories.
• Work directly with new customers to coordinate the deployment and configuration of the company’s trading applications.
• Manage distribution and installation of software enhancements and upgrades.
• Work directly with various exchanges and our software engineers to test and conform new software releases including UAT testing.
• Work with our infrastructure team to test and complete various server and network upgrade projects.
• Liaise with Stellar’s overseas offices to provide seamless 24-hour customer support.

Requirements:

• Have a Computer Science, Engineering, or related technical degree.
• Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.
• You will have strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.
• Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.
• Willing to assume responsibility, making timely decisions including to escalate issues when appropriate.
• You will enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.
• You may have previous experience supporting applications that connect to any of the major global derivatives exchanges such as CME, EUREX, ICE, ASX, SGX or OSE and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.
• Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.
• Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email to [email protected] with provided your latest resume in MS WORD format with below information.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Dick Sern (Dick Sern)

EA Personnel Reg No: R22106832

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/eP8rDayS

• Concrete project timelines
• Exposure to latest technology ( Oracle Fusion Cloud )

About the company

Our Client is a MNC with offices across Asia, Europe and US. As part of their expansion plan in Singapore, they are now hiring for a Oracle HCM Consultant / Oracle HRIS Specialist to join their team.

Responsibilities

Your role involves:

• Providing support and implementation of Oracle HCM (Oracle Core HR, Payroll, Talent Management, Recruitment and etc)
• Translating business requirements to technical specifications
• Leading project implementation (migration to Oracle Cloud)
• Identify opportunities to improve design and performance across multiple functions

Skills and experience required
As a successful applicant, you will have at least 5 years of experience in Oracle HCM (Oracle Core HR, Payroll, Talent Management or Recruitment). Candidates should have proven track record in engaging with senior business stakeholders. Exposure to Oracle Fusion Cloud will be of added advantage.

Candidates with proven track record in regional/global will be of added advantage.

Whats on offer
This is an excellent opportunity to join an established stable end user environment. You will get the opportunity to lead high value projects globally with exposure to latest technology.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/eP8rDayS (EA: 94C3609/ R1219669)

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR

• Opportunity to participate in projects across various technology
• Engagement with senior business stakeholders

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Service Delivery Specialist / IT Business Analyst / IT Project Specialist to be part of their team.

About the job

Your responsibility involves:

• Service Management: Monitor and manage IT service delivery, ensuring services meet established KPIs and SLAs.
• Incident Resolution: Act as the primary contact for incidents and service requests, coordinating responses and resolutions while managing stakeholder expectations.
• Process Improvement: Identify areas for improvement in service delivery processes and recommend enhancements to increase efficiency and effectiveness.
• Stakeholder Collaboration: Work closely with cross-functional teams, including IT support, business units, and external vendors, to ensure seamless service delivery.
• Assisting the project manager to lead project implementation which includes ensuring project adheres to schedule, timeline and risk management
• Maintaining prompt communication and timely reports to business stakeholders on project status while monitoring project progress on issues such as quality, costs, planning and resources.

Skills and experience required

As a successful applicant, you will have at least 3 years of experience in IT Service Management / business engagement / external vendor or IT project management.

Whats on offer

This is an excellent opportunity to join a leading end user environment with exposure to business stakeholder management. You will get the opportunity to lead high value projects with exposure across various technologies.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR (EA: 94C3609/ R1219669)

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

NIE invites suitable candidates to join the Division of Academic Computing & Information Services (ACIS) as an Analyst Programmer/Systems Analyst (2-year contract).

The candidate should be a dynamic IT professional who is a good team player and a strong software developer.

Job Description

As a member of the Digital Solutions department responsible for data migration and systems integration initiatives, your responsibilities include:

1) Building integration solutions between various software systems to ensure seamless communication and data flow between systems to support business operations. Specifically, the activities include:

• Architect and orchestrate robust data pipelines and integration points between systems.
• Develop and implement integration interfaces, APIs and middleware to enable data exchange between different systems, e.g. core student systems, learning management platforms, payment gateway, etc.
• Work with various technical teams and product vendors to understand integration requirements and ensure compatibility.
• Monitor and maintain integration solutions, troubleshooting and resolving any reported issues.
• Establish secure and compliant integration across the technology stack.

2) Performing data migration from legacy systems to new COTS to preserve data integrity, quality, and consistency. Specifically, the activities include:

• Develop and execute data migration scripts and processes using appropriate tools and technologies.
• Collaborate with business owners to establish data mapping rules.
• Perform data mapping, cleansing, transformation, validation, and reconciliation to ensure data accuracy post-migration.
• Ensure compliance with data security and privacy policies throughout the migration process.
• Provide post-migration support and troubleshooting as required.

3) Project management and collaboration. Specifically, the activities include:

• Track project progress to ensure timely delivery and alignment with project requirements.
• Foster effective communication and collaboration with cross-functional teams involving technical and business stakeholders.

Requirements:

• A University degree in Computer Science, Information Technology, Engineering or a related field.
• At least 2 years of experience as a software developer or in a similar role, with specific exposure to data migration and systems integration with APIs.
• Proven expertise in data mapping, transformation, and scripting/programming languages for data migration initiatives.
• Strong knowledge of API design and development, web services (REST, SOAP) and middleware technologies.
• Knowledge of database management systems and data modelling.
• Familiarity working with COTS and SAAS integration and migration.
• Proficiency in SQL and scripting languages (e.g., Python, Shell scripting) and integration frameworks.
• Quick learner who is passionate and willing to learn new languages and technologies.
• Experience in the Software Development Life Cycle (SDLC) framework and Agile software development methodology.
• Knowledge of cloud platforms (e.g. AWS, Azure) and microservices architecture is a plus.
• Knowledge of IT security principles and data and system integration compliance.
• Excellent problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Good self-motivated team player with a positive attitude and flexibility in adapting to changes.
• Ability to work with tight deadlines and fluid requirements.

Other Information
NIE staff can take chartered buses at their own expense from or near their homes to NIE campus. This is subject to the availability of seats.

Req ID: R00017187

MORE INFORMATION:

• Company: Well-reputable Government-Linked IT Organization; located in CBD (Orchard Zone) Area
• Working Hours: Monday – Friday (8 AM – 5.30 PM)
• [Required to provide stand-by support (i.e.: after office hours, and on weekends and PH), usually on rotating basis]
• Benefits (on top of basic monthly salary): Location Allowance (up to S$ 120/month)

+ Variable Annual Performance Bonus

+ Other Attractive Employee Benefits (i.e.: 14 Days of Annual Leaves, Medical & Insurance Benefits, etc.)

RESPONSIBILITIES:

• Managing IT Infrastructure including virtual machines, clusters and storages (i.e.: VMware, Hyper-V, etc.)
• Responding to and investigating the escalations, incidents, and service requests (according to SLA) and gathering of logs and detailed information (in cases requiring to escalate to L3 or higher)
• Deploying, monitoring, configuring, troubleshooting, managing, and technical documentation of IT Network Infrastructure, COTS Infrastructure (Commercial off-the-shelf), SCOL (System Centre Operations Manager), and SCCM (System Centre Configuration Manager) for seamless software deployments and updates
• Managing and maintaining Microsoft Active Directory services [i.e.: GPO (Group Policies), User Accounts, Domain Controllers, etc.]
• Documenting and providing those operational documentations (i.e.: SOPs, guidance, training and technical related) to internal & external stakeholders, on routine basis
• Overseeing the management & maintenance of NetApp storage systems (i.e.: provisioning, data backup, and disaster recovery processes)
• Other relevant duties as assigned.

[Might be required to travel to different sites/ other offices, in case of service requirements]

REQUIREMENTS:

• Required to have Diploma (or Higher) in IT, Computer, Electronics, Communication, or relevance
• Required to have minimum 3 – 4 years of relevant working experiences as an IT Infrastructure Engineer (providing L1 – L2 support, or higher) with proficiency in SCCM, Active Directory, SCOM, VMWare, NetApp, etc.
• Excellent communication, interpersonal, time management, and stakeholder management skills
• Experienced with Scripting/ Coding languages (e.g.: Bash, PowerShell, Windows Patch, etc.)
• Knowledgeable in Networking principles, protocols and security concepts
• Advantageous to have, but not a must have:

1. Familiar with ITIL best practices and IT Service Management
2. Certifications such as VMware, NetApp, Microsoft MCSE, ITIL, etc.

To Apply, please kindly email your updated resume to [email protected]

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our internal resume database for future opportunities.

APBA TG Human Resource Pte Ltd (14C7275) || Yadanar Su Mon (R1549384)

Responsibilities

• Understand/develop technical design specification/requirements and associated document relevant to project.
• Develop system database, control logic and graphic according to project design
• Conduct Factory Acceptance Testing and system commissioning on site.
• Produce test document and training material.
• Conduct training to customer
• Provide technical support to sales and maintenance team

Requirement

• Possess Diploma or Bachelor's Degree in Mechatronic or Electrical & Electronic Engineering
• Ideally with 2 or more years of DCS/PLC/SCADA/Harmonas programming experience
• Ability to read electrical/P&ID schematics
• Able to work in a collaborative team environment
• Possess good interpersonal and communication skills
• Positive working attitude with pleasant personality
• Independent problem solver with a desire to learn new skills and technology
• Work under pressure to meet project deadlines in a multi-tasking environment
• Candidates with no relevant working experience are welcome to apply

We regret that only shortlisted candidate(s) will be contacted.

Requirement

• At least 3 year’s of relevant experience
• Skills on Windows
• Skills on Windows OS Support & Troubleshooting, Windows Active Directory knowledge is good to have

Responsibilities

• To provide system support (level 1/2) to manage, Incident Management, monitor new incidents and troubleshoot and resolve system issues. Timely follow-up and closure of incidents.
• Service Request Fulfilment, Monitoring of new service request (SR), Work on SR assigned, Setup and configure new systems.
• Monthly Patching, Patching of systems, Testing upon completion of patching
• Daily health check and submission of daily health check report, Escort vendor when request was raised.

Interested applicants, Please send your updated resume in Word format to [email protected]

Please indicate Job Code 109 on email subject

We regret that only shortlisted candidates will be notified.

IT Consultancy & Services Pte Ltd

EA No: 92C5311 | EA Reg No. R1104129

Please visit www.itcspl.com to learn more information about ITC

Our client delivers a broad array of solutions and services, featuring IBMS, Smart Facility Management, IoT and Data Analytics, ELV Systems, as well as Network Infrastructure and ICT solutions.

• Perform testing of DCS/DDC/PLC with SCADA software.
• Conduct the communication test for Devices using different protocol.
• Arrange and submit documents and report as per the requirement.
• Ensure timely completion of commissioning activities.

Requirements:

• Diploma in Electrical Engineering or equivalent
• At least 2 years of experience in Industrial/Process automation, building ACMV systems for Built Environment Projects.
• Experience in building management systems will be advantageous.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected].

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Team summary

The Asia Pacific (AP) Pricing Strategy team at Visa is responsible for managing Visa’s pricing for network and value-added services on a regional basis. We are a small but impactful team embedded into the wider global Visa Pricing & Interchange organization which works with leaders and executives globally to design pricing solutions and drive revenue growth.

What a Pricing Analyst does at Visa

The Pricing Analyst will support work streams on projects related to Visa Inc.’s pricing strategy and/or broader corporate initiatives, including collaborating with business lines across Visa’s Asia Pacific region and functional areas. Specific projects will vary greatly in sponsor, business or strategic focus, depth, and stakeholder served, ranging from broad coordination efforts across multiple countries and/or functional areas to focused special assignments for senior management that are of high strategic importance to Visa Inc.

The position requires the ability to apply strong analytical and critical thinking skills to solve business problems, and quickly arrive at recommendations that drive corporate priorities. The Pricing Analyst will report to the Head of AP Pricing and will be based at Visa's offices in Singapore.

In this role, you are expected to:

• Contribute and help formulate the overall pricing strategy for Asia Pacific at both country and product level

• Co-lead project workstreams related to Visa Inc. pricing strategy, business development, or related corporate initiatives

• Collaborate with global and regional product owners to develop pricing solutions for value-added services and solutions, including custom client rates

• Develop quantitative and qualitative analyses to derive the financial impact of new pricing opportunities utilizing client and market data on a country and regional basis

• Build and maintain competitive knowledge, to provide solid foundational context for critical pricing projects

• Coordinate with global and regional peers on global pricing initiatives

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary

The AP interchange team develops strategies that enables Visa to set the financial rate of exchange, the interchange reimbursement fee (IRF), between different stakeholders in the payments ecosystem. It does so to support the growth of the digital payments’ ecosystem to the benefit of consumers, merchants and all ecosystem participants and society as a whole.

A highly strategic team, it works in close collaboration with all functions and markets in AP as well as globally to develop and evaluate appropriate interchange strategies that balances a range of variables, including but not limited to market contexts, competitive dynamics, regulation, innovation, and new payment use cases.

What an Analyst of Interchange does at Visa:

An Analyst within the interchange team supports strategic and complex projects in collaboration with a matrix of function and market stakeholders. The remit includes conducting data analysis and strategic evaluation based on both market and industry variables while supporting engagements with relevant market and function stakeholders in a way that supports the development of interchange rates strategies across the Asia Pacific Region. The role has a good mix of strategic, business, and technical knowledge providing flexibility and significant learning opportunities in the dynamic digital payments’ ecosystem.

In this role you are expected to:

• Become an interchange subject matter expert with a sound working knowledge of both Visa and industry context that enables development of strategic plans that drives innovation and growth across the digital ecosystem. Work and projects that you will be part of include but are not limited to:
  • Playing an integral part of Country Strategic Interchange Reviews that support the execution of market and function objectives and strategic priorities
  • End-to-end ownership of the development and execution of Strategic Merchant Rate proposals that grow acceptance while supporting innovation across the ecosystem
  • The development and maintenance of country interchange dashboards that enables strategic adjustments and insight into interchange and ecosystem trends across markets
  • Actively support and contribute to strategic reviews of net-new payment use cases and strategic response plans
  • Driving data analytics to support business insights to support functional stakeholder strategic requests, client requests, and to support the planning and development of new strategies to support the growth of Visa’s payments ecosystem
• Actively collaborate across a matrix of functions and markets to support the execution of strategic plans leveraging interchange
• Play an active role both technically and strategically in Country Interchange Reviews with market leadership teams
• Be accountable and responsible for own book of work as well as proactively and collaboratively support that of others
• Embrace change and actively pursue ways in which to enables cross-functional teams to achieve stated goals in new and innovative ways
• Act as a thought-partner and coach to all members of immediate team and other function and market teams

Why this is important to Visa

The digital payments ecosystem is more dynamic and complex than ever before. Visa's ability to strategically set interchange and balance stakeholder economics is key to growing acceptance, issuance and usage while driving innovation and catering to the needs and requirements of all involved stakeholders within the ecosystem.

• Collate and manage all the details regarding the application for the assigned business vertical information could span from details of systems interfacing, content of the various data being posted, data held within the application etc.
• Support user community on business queries and guidance on better usage of the system on daily BAU activities.
• Clear understanding the scope of the project, the changes associated and support the Project Manager in impact assessment. Clearly document the rationale for projects where no impact is assessed.
• For project where there is an impact, play a governance role in ensuring that the design (in terms of the level of information required from source to core processing is aligned with the strategic data flow strategy.
• Collate and rationalise all stakeholders’ requirements and walkthrough these requirements with team
• Actively partnering with the team in the solutioning process to ensure that the business solutions being implemented are thought through from a long term, standardization, design for no operations, front-end configuration perspective.
• Assess and propose appropriate testing approach and sign off criteria to stakeholders and get concurrence.
• Overall UAT management in terms of UAT timeline, batch run/ re-run and managing the tester’s testing result.
• Prepare proper documentation on the data flow, design, business solutioning and testing approach in accordance with predefined template.

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Job Scope and Responsibilities

a. Analyse business needs, scope the problem and develop business case to address the problem

b. Document requirements, source and evaluate alternatives, and recommend solution

c. Design, write and maintain programmable code outlined in technical instructions and specifications and deliver working software applications

d. Improve software quality using XP practices such as code review and unit testing

e. Prepare architectural and other technical documents

f. Assist BA on user stories elaboration

g. Assist QA on test automation and bug fixes

h. Assist DevOps on build and release automation

i. Work with users to ensure smooth deployment and adoption of new solution

j. Assess business needs for service requests and the impact of enhancements to the system

k. Assess problem resolution approach and implement effective service recovery of ICT incidents and establish systems and processes to prevent recurrence of the same incident

l. Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

Knowledge and Skills

a. Experience with version control systems such as Git

b. Experience in front end technologies such as Angular

c. Experience in backend technologies such as Java, Python, Node.js

d. Experience in low code application platforms will be preferred

e. Hands-on experience in at least 1 full project development life cycles

f. Working experience in Agile and UX development environment will be an added advantage

Are you driven by the desire to see your hard work directly impact others? Join the DNDTS team, where we excel in crafting success stories through dynamic projects. Each endeavor is a unique opportunity to contribute to our proven track record of achievements.

Experience the satisfaction of seeing your efforts transform into positive changes in people's lives. In our thriving SME environment, you won't be limited to a single role. You'll have the chance to engage in cross-departmental collaboration, fostering a rich learning experience.

As our team consistently grows, so do opportunities for career advancement. We embrace the startup culture by having a casual working attire and a flat hierachy across deparments. Your journey with us goes beyond a job—it's a chance to make a lasting impact while expanding your skill set. Join DNDTS and become a key player in our success story.

About the Company

Our company specializes in electronic products. We believe in the power of data to guide and refine our business strategies, including marketing, new business development, and overall operations. We are looking for a data analyst to help us unlock the potential of data and optimize our business for continued growth and success.

Roles & Responsibilities

As a Data Analyst, you will be responsible for gathering, analyzing, and leveraging data to inform decision-making and enhance our supply chain, sales channels, and overall business processes. You will collaborate with various departments to identify trends, improve efficiency, and maximize profitability.

Key Responsibilities

• Collect and analyze market data using our proprietary tool to uncover insights into consumer preferences, competitor strategies, industry trends, and potential opportunities for growth.

• Utilize our data analytics and visualization tools to examine data, communicate findings about key business aspects such as sales, revenue, costs, and production.

• Perform process analysis to pinpoint inefficiencies or bottlenecks and implement business process improvements for maximum profit.

• Conduct cost-benefit analyses to determine the optimal allocation of resources, investments in equipment, staffing decisions, or procurement strategies.

Qualifications / Requirements

• Bachelor's degree in Computer Science, Business Analytics, or a related field.

• Proficiency in common data analysis programming languages, libraries, and tools (e.g., Python, R, SQL, Pandas, NumPy).

• Solid data analysis and visualization skills, with experience in tools such as Tableau, Power BI, or similar platforms.

• Excellent communication skills, with proficiency in English.

• Ability to work independently and collaboratively with cross-functional teams.

• Strong problem-solving skills and a results-oriented mindset.

Benefits

• Flexible working hours

• Yearly Bonus

• Medical Insurance Coverage

• Staff Discounts

• Corporate Discounts at participating F&B and Retail Outlets

• Fast Career Advancement Opportunities

• Multi-Industry Exposure

• Working Location: East - Airline House - Next to Singapore Airlines HQ

Please ensure you meet the minimum qualifications before applying. We regret to inform that only shortlisted candidates will be notified. If you are a data analyst with a passion for using data to optimize operations and drive growth within the electronics industry, apply now to join our innovative company and embark on a rewarding career journey.

Job Description - Business Analyst

We are seeking a highly motivated and detail-oriented Business Analyst to join our dynamic team. The ideal candidate will possess a strong analytical mindset, excellent communication skills, and a deep understanding of business processes. The Business Analyst will play a crucial role in gathering, analyzing, and documenting business requirements, as well as facilitating effective communication between business stakeholders and technical teams. This position requires a blend of business acumen, technical proficiency, and problem-solving abilities to drive successful project outcomes.

Responsibilities:

• Provide technical and information support on applications to customers via email, messaging, telephone, and on-site when necessary.
• Perform basic troubleshooting, including writing fundamental SQL scripts, on reported issues.
• Escalate technical issues to relevant parties and follow through diligently until resolution.
• Monitor ongoing batch jobs to ensure successful execution without failure.
• Provide monthly reports.
• Perform SIT Testing, UAT Testing of Service Requests and reported defects.
• Ensure timely delivery of development work with quality, meeting internal and external customer expectations.
• Update relevant documents on all executed changes in a timely manner.
• Oversee, update, and follow up on the defect tracking list until all issues are resolved.
• Collaborate effectively with team members to meet project targets and quality objectives.
• Interact effectively with customers from different departments.
• Conduct business process analysis and recommend improvements.
• Develop and maintain project documentation, including requirements, specifications, and user manuals.
• Assist in implementing IT solutions to meet business needs.

Requirements:

• Minimum GCE O/N Level, ITE, or Diploma in a related discipline.
• Preferably with 3 years of IT-related experience.
• Experience using SQL query tools is preferred.
• Excellent English writing skills.
• Strong interpersonal skills.
• Positive attitude towards meeting new challenges.
• Experience with project management tools and methodologies is a plus.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Fresh graduates are welcome to apply.

Join Our Team at Thatz International Pte Ltd

Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd, we are committed to identifying exceptional talents to drive the growth of our Next-Generation ICT Engagement and Consultancy (Thatz2.0) or Outsourcing business in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you!

Data Analyst (Credit)

Work Location: Downtown Core, Singapore

Job Type: 1 year contract, subject to renewal

About the Role:

Data analyst will need to work with business to implement ML model enhancements, validations and implementations as required. To design and maintain a dynamic, user-friendly data visualization dashboard to support critical business decisions.

Primary Responsibilities:

· Developing a dashboard that enables stakeholders to assess model performance and make informed decisions, such as:

o Identifying if the current model's performance is deteriorating and requires retraining.

o Determining if any existing variables no longer align with business objectives and should be removed.

o Evaluating the potential inclusion of newly created variables in the model.

o Assessing if a retrained model outperforms the current model sufficiently for replacement.

· Enhancing existing model code to facilitate the easy addition or removal of variables.

· Assisting with the setup of an error-handling mechanism to provide end-users with informative error messages on the user interface.

· Any other ancillary tasks or works as and when requested and assigned by the Company.

Job Requirements:

· Diploma in Computer Science, Information Technology, or related field.

· Minimum of 3 years’ experience in data cleaning, wrangling, visualization, and analysis.

· Experience in:

o Developing codes in Python 3, VS Code

o MLOps, Git is desired

· Proficient with data visualization tools (e.g Power BI / Tableau)

· Familiar with:

o Various Machine Learning models

o Linux environment

· Requires an analytical mindset to interpret complex data and derive actionable insights.

· High attention to detail to maintain accuracy and reliability in data.

· Strong collaboration skills for partnering with business operations to ensure insights are accessible and effectively support decision-making.

· Able to communicate messages clearly and concisely.

· Ability to maintain high-quality performance and constantly deliver results in a timely manner.

How to Apply:

Ready to join Thatz?You can apply through our NextGig.Asia job portal, which is hosted by Thatz International. The job post can be easily found at https://nextgig.asia/Talents/JobSearch/External/?companyname=Thatz%20International%20Pte%20Ltd. Simply sign up and submit your application at https://nextgig.asia/ or send your resume to [email protected].

Shortlisted candidates will be contacted.

Equal Opportunity Employer:

We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.

Data Protection:

Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.

Our Associate Recruitment Company:

Established in the Year 2000, Thatz Resources Pte Ltd(Agency License No. 04S4557) has been dedicated to matching top IT talent with our clients’ needs across all levels.

Stay Connected:

Follow us on Instagram, Facebook, LinkedIn, and Telegram to stay updated on our latest offerings and industry insights. Join our online community to explore endless possibilities with us!

Instagram: https://www.instagram.com/thatz_international

Telegram: https://t.me/EmployMebyThatz

Facebook: https://www.facebook.com/profile.php?id=100091735044533

LinkedIn: https://www.linkedin.com/in/thatz-recruiter-25234548

Stay Safe and Healthy!

Take care of yourself and those around you.

As a Senior Executive/Assistant Manager, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

Responsbiliities:

• Manage the approval processing for rebates and rewards program.
• Managed and review supporting document, ensure the right documents are supported and align as per SOP requirement.
• Review eligible criteria, benefit thresholds, and recalculate parameters.
• Ability to flag up unusual transaction for discussion.
• Order to cash processes.
• Ensure customer payments are applied accurately.
• Ensure transactions are processed timely.
• Other duties as assigned.

Requirement:

• Degree in Business Administration, Finance or Accounting
• Proficient in Excel and analytic tools
• Strong analytical, problem-solving skills and excellent interpersonal skills
• Demonstrates integrity, flexibility, and strong work ethic.
• Must be detail oriented and manage workload to specific deadlines.
• Good communication and interpersonal skills
• Remain flexible and adaptive to changing business requirements and processes.

Additional:

• Beach Road Area

EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411

• Perform Know Your Customer (KYC) due diligence for new and existing clients across APAC region, either as a Maker or Checker, including periodic reviews.
• Execute thorough checks and due diligence on clients, identifying potential Politically Exposed Persons (PEPs) and adverse news that could impact company's reputation.
• Liaise with the Front Office and Client Office Teams to gather and verify KYC documentation and information.
• Raise complex cases to APAC Compliance or Head Office Financial Security for further advice, clarification, or validation when necessary.
• Input and maintain client static data/accounts in the KYC database, ensuring accuracy.
• Perform monthly reconciliations of KYC status versus opened accounts, and generate ad-hoc reports as required.
• Alert managers promptly to potential issues and escalate as necessary.
• Develop strong working relationships with internal stakeholders to ensure excellent customer service delivery.

Requirements:

• Prior experience in corporate banking

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117