Must have Skills : Retail & CPG - General Experience,Order management system, Good To Have Skills : , Job Description :  A number of initiatives have already been launched at the IT organization level touching various business and technological domains: e-commerce, eMarketing, CRMFurthermore, the NA (North Asia) & SAPMENA (South Asia Pacific and Middle East North Africa) regions has markets that are at the forefront of the Digital and E-commerce revolutions and accelerations. This position will be responsible for all aspects of Order Management System and its integration. Drive & Manage Projects, New Developments, Change Management, Partner Management, Partner Integration and L-3 Support. Ensure compliance and governance in all aspects of project management. The role requires the individual to work closely with all teams (IT & Digital Teams, Key Business Users, Data & Analytics), E-Commerce Platform Solution Provider, Marketplaces Teams, to ensure E-Commerce platform and fulfillment are running and delivering to their full capability as per agreement. Key Job Accountabilities: Project Management: Own the project implementation with regional and country business owner across  markets in NA & SAPMENA. Enable and drive E-Commerce Project. Work with all key stakeholders to ensure project compliance & delivery. IT Operations: Collaborate with Run team to ensure support model is strong and enhanced to meet the business requirement for sustainable system operations and run. Ensure risk mitigation and controls in place. Act as the IT liaison to lead communications with internal stakeholders and external partners. Perform business servicing by collecting and translating business needs in E-Commerce/OMS (Order Management System) area into system requirements. Proactively explore opportunities to optimize, processes and E-Commerce/OMS platforms, integration layers, and other bolt on systems. Ability to understand & manage marketplace interactions. Exposure and experience to platforms like Lazada, Shopee and TikTokShop, Kakao, Naver...etc is an added advantage. Understand technology platforms and integrations in detail. Platforms and systems used in E-Commerce Partner and Market Places. Work with SAP teams, digital teams and key users, business leads, to align and manage new developments, enhancements & systems optimization. Identification of technology risks, process risk (any risk). Propose communication and development of €œbest practice€ solutions, and implementation of mitigating controls consistent with company strategy. Ensure compliance & SOP around High Availability, and optimized system performance. Dedication to compliance as reflected in comprehensive policy, standard, and procedure development and implementation. Ensure Compliance as per Internal Control guidelines. System Audits and Systems Compliance. Ensure a healthy balance between real World risks and the business need for speed, agility, flexibility & performance. Functional Documentation and Change Management to be well controlled. Ability to present data, relevant content (presentations) on respective subject. Drive some O+O (Offline + Online) initiatives and uses cases among retail & digital solution for E-commerce. Job Description Experience / Skills / Abilities Required 3-5 years of experience working in E-Commerce environment and exposure to E-Commerce platforms. Overall 6-10 years' experience in Tech Operations/Supply Chan experience in Retail or Cosmetics industry with exposure on eCommerce. Proven experience in leading and driving projects. Turnkey projects in D2C, B2B, Supply Chain domain. Complete understanding & working knowledge of Order to Cash (O2C) process. Stock reconciliations, Stock valuations. Project Management Skills: Understanding and experience of Agile Project Management Methodology. Understanding of Stock Movement Types and its implications w.r.t valuation and systems flows. IT, Project management certifications are an added advantage.  Education & Qualification: Bachelor''''s degree from an accredited college or university is required. Master's degree preferred. PMI Certification on Project Management an added advantage. Other Skills: Have an absolute Consumer / Customer focused attitude. Very good communication skills, to include both verbal and written mediums Demonstrated project management skills and experience Be Pro-active and anticipatory in thinking style with ability to understand customer needs and business priorities. Good working attitude and strong ownership. Proficiency in English Key competencies: Good analytical and process improvement mindset Working as a Team. focus on objective Critical thinking and problem-solving skills Planning and Organizing Strong Ability to influence Decision-Making Communication skills, influencing and leading Conflict management Adaptability, stress tolerance Negotiations

Must have Skills : , Good To Have Skills : , Job Description : Job Type: Full time Job Summary: We are seeking an experienced Salesforce Architect to lead the overall solution design and implementation of Salesforce platforms, including Marketing Cloud, Service Cloud, Sales Cloud, and Consumer Goods Cloud. The ideal candidate will have a strong background in Salesforce architecture and proven expertise in designing and delivering scalable, high-quality solutions that meet business needs. Key Responsibilities: Solution Design and Architecture: Lead the architectural design and integration of Salesforce solutions across Marketing Cloud, Service Cloud, Sales Cloud, and Consumer Goods Cloud to meet business requirements and goals. Technical Leadership: Provide technical guidance and leadership to development teams, ensuring that solutions are aligned with best practices and architectural standards. Stakeholder Engagement: Collaborate with key stakeholders, including business users, product managers, and other IT teams, to gather requirements, define solutions, and ensure successful project delivery. Integration Management: Design and oversee the integration of Salesforce with other enterprise systems and third-party applications, ensuring seamless data flow and business process automation. Platform Optimization: Continuously evaluate and optimize Salesforce platforms for performance, scalability, and security, while ensuring compliance with company policies and industry regulations. Documentation: Create and maintain comprehensive documentation for all architectural designs, integration processes, and technical solutions. Training and Support: Provide training and support to end-users and internal teams, fostering knowledge sharing and best practices in Salesforce usage. Innovation and Best Practices: Stay up-to-date with the latest Salesforce features, best practices, and industry trends to drive innovation and improvement in our Salesforce implementations. Required Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred. Experience: Minimum of [5-7] years of experience in Salesforce architecture and implementation, with a strong focus on Marketing Cloud, Service Cloud, Sales Cloud, and Consumer Goods Cloud. Certifications: Salesforce Certified Application Architect, Salesforce Certified System Architect, or equivalent certifications. Additional certifications in specific clouds (Marketing, Service, Sales, Consumer Goods) are a plus. Technical Skills: i. Proficient in Salesforce platform capabilities, including Apex, Visualforce, Lightning components, and Salesforce integration tools (REST, SOAP, etc.). ii. Strong understanding of data modeling, data integration, and ETL processes within Salesforce. iii. Experience with marketing automation, customer service solutions, sales processes, and consumer goods industry-specific solutions. Soft Skills: i. Excellent communication and interpersonal skills to effectively interact with technical and non-technical stakeholders. ii. Strong problem-solving skills and the ability to think strategically and implement innovative solutions. iii. Proven ability to lead and mentor technical teams, manage multiple projects, and meet deadlines. Preferred Qualifications: Experience with Agile/Scrum methodologies and project management tools. Familiarity with other CRM platforms and cloud services. Experience in the consumer goods industry or related sectors.

Salary: Up $3000+OT

Industry: Engineering

Located at Chai Chee

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Perform, document internal audits and other quality assurance activities to ensure readiness on international standards certification audits and GMP inspection.
• Create, review work instructions and standard operating procedures, devise sampling procedures and directions for recording and reporting quality data.
• Communicating with other team members to solve problems.
• Conduct / perform training to employees to improve GMP / international standards certification awareness and compliance.
• Other duties as and when assigned by management.

Requirements

• Diploma in Engineering
• Able to write simple report

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Fresh without experience-$2600 basic, after 3 months confirmation is $2700

Industry: Engineering

Located at Chai Chee

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Troubleshooting production problems and assisting in planning new project work.

Requirements

• Diploma in Engineering
• Able to write simple report

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

As a VMware Workspace ONE engineer, you will design, implement, and support VMware Workspace ONE solutions for our clients. You will collaborate closely with clients, project managers, and other technical teams to deliver high-quality solutions that meet business needs.

Responsibilities:

• Design, deploy, and maintain VMware Workspace ONE solutions based on client requirements.
• Configure and integrate VMware Workspace ONE components, including VMware Identity Manager, VMware AirWatch, and VMware Horizon.
• Provide technical expertise and guidance to clients on VMware Workspace ONE architecture and best practices.
• Troubleshoot and resolve issues related to VMware Workspace ONE solutions.
• Collaborate with cross-functional teams to ensure successful implementation and integration of VMware Workspace ONE solutions.
• Stay current with industry trends and advancements in VMware technologies.
• Design, deploy, and maintain VMware Horizon solutions based on client requirements.
• Configure and integrate VMware Horizon components, including VMware Horizon View, VMware Unified Access Gateway (UAG), and VMware App Volumes.
• Provide technical expertise and guidance to clients on VMware Horizon architecture and best practices.
• Troubleshoot and resolve issues related to VMware Horizon solutions.

Basic start $2600, after 3 months confirmation is $2700. Have OT pay.

Industry: Engineering

Located at Chai Chee

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Perform, document internal audits and other quality assurance activities to ensure readiness on international standards certification audits and GMP inspection.
• Create, review work instructions and standard operating procedures, devise sampling procedures and directions for recording and reporting quality data.
• Communicating with other team members to solve problems.
• Conduct / perform training to employees to improve GMP / international standards certification awareness and compliance.
• Other duties as and when assigned by management.

Requirements

• Diploma in Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Located at Chai Chee

Precision industry (Clean room)

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to become Leader

Requirements

• Diploma in Precision Engineering
• No experience required

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Experience in modern web applications development using ReactJS, NextJS, TypeScript and Kotlin/Java
Experience in development of CI/CD pipeline and applications deployment using cloud services such as AWS
Experience in database migration will be an added advantage
Working experience in an Agile/SCRUM setup will be an added advantage
Excellent verbal communication and listening skills
Proactive, self-driven and motivated

• Senior technical resource may serve as technical advisor for team
• Provides specialized technical input to studies and design for staff's specific area of expertise.
• Develops study and design procedures to facilitate high quality cost effective work by others.
• Participates in interdisciplinary review of project deliverables.
• Develops construction cost estimates and estimates of technical efforts for projects.
• Uses expertise in all steps of completing discipline component of PS&E package.
• Performs quality control review of design calculations or drawings.
• Prepares technical specification sections.
• Provides input to the development of engineering budget and schedule to meet requirements.

Who You'll Work With

Arista seeks an Advanced Services Engineer to provide advanced post-sales support, guidance, and assistance to account teams to address specific customer needs. In this position, you will be working as a technology expert in the Routing & Switching space to design, implement, and support (troubleshoot) our deployments within a number of customer infrastructures. The ideal candidate will also have a level of comfort communicating across all functions within Arista, as well as with clients and partners.

What You'll Do

• You will provide advanced post-sales engineering support for Arista's Open Networking Data Center and Campus networking deployments for our enterprise and commercial customers
• Review customer network designs for an EVPN, VxLAN, leaf-spine architecture and make recommendations for deployment
• Assist customers in deploying and maintaining Arista’s Network Packet Broker solutions
• Migrate or interconnect to/from Cisco, Juniper, and other vendors to Arista infrastructure
• Assist with configuration build-outs including creating network provisioning automation using Python and tools such as Chef or Ansible
• Assist with implementation and change controls
• You will assist with proof of concepts (POC) and in-depth testing to validate design scenario
• Provide bug scrubs and code recommendations
• Provide interface to TAC and internal development teams and the customer
• You will provide customer advice regarding architectural questions, product prerequisites, product features, etc.
• Translate complex business requirements into Leaf-Spine Network solutions
• Assist Pre-Sales Engineer and Account Executives with designing Network solutions
• Establish and maintaining strong relationships with key partners
•  Attend key partner events, training sessions, and provide ongoing training with the customer teams globally
• Continue training to maintain expertise
• Ability to understand the client’s business objectives and technical needs
• Ability to meet Service Level Agreements (SLAs) for sales and clients
• Regularly exercises discretion and independent judgment
• Maintain professional relationships with teammates, partners, and clients
• Some travel may be required within assigned territory

No experience/Diploma in mechanical/mechatronic/electrical/electronic or related engineering

MOE Grant can apply

SPM can apply

Basic (no experiene / fresh)-start from $2400-$3300

Diploma in Engineering

Have AWS & Bonus

Japanese MNC

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / Entry level welcome to apply
  

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

About the Role:

The Building Automation System Engineer shall possess a diploma in Building, Facilities, Engineering or relevant disciplines from a recognised establishment with a minimum 3 years of relevant working experience in Building Maintenance System. The Building Automation System Engineer shall be familiar with the Building Maintenance System (BMS) and have good knowledge in building M&E system.

The responsibilities of the Building Automation Engineer shall include but not limited to the following:

1) On daily basis, follow up on anomalies or faults detected from the use of the Building Maintenance System to optimize the building equipment;

2) Deep dive into building function and equipment to improve energy efficiencies and eliminate intermittent faults, derive new fault rules specific and relevant to the Sites; and

3) Manage, operate, configure, modify and perform troubleshooting on the Building Maintenance System

About You:

1) Possess a recognized diploma in any discipline of building, facilities, or engineering (with M&E background preferred) related discipline from a recognized establishment with a minimum of 5 years of relevant working experiences in facility management works

2) Trained in Building Management System

3) Fluent with Microsoft Office

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Panasonic

Enriching Lives Through

INNOVATION & TECHNOLOGY

Going beyond just providing good products, we at Panasonic are firmly entrenched in the brief of delivering ideas that will provide a profound impact on people’s lives around the world. At the forefront of this endeavor is ensuring that our ideas are allied with the relentless pursuit of reaching new heights of excellence when it comes to pushing the boundaries of innovation. This allows us to focus on enriching the present and enhancing the future for societies throughout the globe.

We invite enthusiastic and dedicated individuals to join us as:

Research Engineer
5G Advanced / 6G Standardization Researcher

Responsibilities:

· Conduct research for 5G-Advanced/6G (3GPP Release 20 and beyond) with focus on Layer 1/Layer 2 technologies, study related technical issues, and work on novel features or relevant techniques to create patents for inclusion into future 5G/6G standards.

· Be part of Panasonic delegation team to attend 3GPP standardization conferences, submit and discuss technical contributions with other meeting delegates.

· Work closely with Panasonic team in monitoring standard development progress and technology trend for exploring future research directions.

· Conduct simulations to support and/or evaluate research work, if applicable.

Requirements:

· Bachelor/Master/PhD degree in Electronics/Electrical/Computer Engineering or related discipline, with wireless communication background.

· Familiarity with cellular communication system such as LTE and/or 5G, and its system architecture, Physical (PHY), and/or Medium Access Control (MAC) layers, will be a plus.

· Strong analytical and problem-solving skills, with the ability to understand complex technical issues and propose effective solutions.

· Passion and deep interest in 5G/6G technologies, with a desire to be at the forefront of research and development in this field.

· Excellent written and verbal communication skills, with the ability to convey technical information clearly and concisely.

· 1 to 5 years of experience

Please send e-mail indicating both the job title and job area, with a complete resume and academic transcripts by 3 November 2024, giving full details of your background, experience, career objectives, current and expected salaries, contact number(s) together with a recent non-returnable photograph to:

PANASONIC R&D CENTER SINGAPORE

202 Bedok South Avenue 1 #02-11 Singapore 469332

E-mail: [email protected]

Website: https://research.sg.panasonic.com/

(We regret that only shortlisted candidates will be notified.)

Job Responsibilities:

• Lead and responsible for maintaining Plant Procedure for Calibration of Measuring FUE and Software Validation, that complies with QMS structure.
• Maintain or updating Facility Equipment Log (Calibration Master List and Calibration Recall List) of all inspection, measuring and test equipment.
• Coordinating and mange the calibration recall process and impounding all inspection, measurement and test equipment that have expired calibration status.
• Coordinating with approved calibration service provider or internal facilities group for calibration of inspection, measuring and test equipment. Review and approve the calibration records and certificates into the Agile system.
• Supplying Recall List to all affected departments within the facility on monthly basis or other specified frequency.
• Maintaining calibration records in accordance with Control of Quality Records.
• Support in all 1st party, 2nd party and 3rd party audits.
• Organize and perform internal audit of plant-wide measuring and monitoring devices requiring calibration with reference to the Calibration Master List.
• Actively participate and support in customer audits where applicable and necessary.
• Manage, coordinate and actively participate in all regulatory body audits and statutory organization inspections.
• Support in consolidating and updating calibration records and data for Management Review per QMS requirements.
• Conduct and actively participate in risk management matters and documentation that are associated to QMS, EMS, DCC and CAPA processes and systems.
• Oversee the responses, resolutions and timely closure of assigned CAR, PAR and SCAR.
• Manage and update Calibration associated procedures, work instructions and template and quality records.
• Conduct training on Calibration related procedures, work instructions and template to peers and subordinates.
• Others roles, responsibilities and duties as assigned in Corporate and Plant management system documentations, such as in Plant adopted procedures and work instructions.
• Assist and responsible for maintaining Plant procedures for FUE Qualification, Software Validation and Process Validation, that complies with QMS requirements.
• Write/ Document down Validation Assessment (FUE Qualification) and Software Validation Assessment (Software Validation), IQ, OQ and PQ Protocol and follow through the protocol execution.
• Prepare the IQ, OQ, PQ, VCR Report and all associated Validation documents, review with the Process Owner and route for approval.
• Maintain the Master Validation Plan (MVP) and Master Validation Report (MVR).
• Review the existing MVR and Software List to ensure compliance to the validation procedures.
• Organize and perform internal audit of the Plant MVP and MVR.
• Drive Quality mindset, awareness and culture thorough the company.
• Ensure compliance and implementation of quality assurance standards and procedures.
• Collaborate with other departments/sections by providing technical considerations and solutions to peers and stakeholders on department/sectional validation matters.
• Assist in all software integration and automation projects.
• Lead / participate in continuous improvement projects.
• Assist and support the immediate superior and Plant appointed Management Representative (MR) to drive continuous improvement initiatives and strategies within the department/section through CAPA, Change Control, Lean Six Sigma (LSS), Kaizen and Mini-company approaches.
• Other duties as assigned.

Job Requirements:

• Minimum Degree or Diploma in Electronics / Mechanical / Manufacturing Engineering or equivalent.
• Minimum 2 years experience, preferably in a manufacturing environment.
• Project management and leadership capabilities.
• Experience in managing calibration and validation systems will be an added advantage,
• Knowledge of manufacturing processes and ESD control or in the related field preferred.
• Knowledge of manufacturing in PCBA environment or in related field preferred.
• Knowledge of international industrial standard is required. (ISO 9001, ISO 14001, ISO 13485, FDA CFR Part 820, FDA CFR Part 11, JPAL MHLW Ordinance Number 169, MDSAP)
• Knowledge in Quality Tools, problem solving skills is preferred.
• Experience in operating Agile PQM and PLM and Oracle is preferred.
• Proficient in Microsoft Office, Google Suite and Google Data Studio applications.
• Knowledge and experience in Lean Manufacturing and 6-Sigma Management is preferred.
• Trained in FMEA and Technical Writing will be an added advantage.
• Equipped with soft skills in managing people, leadership qualities, analytical and logical thinking is preferred.

The Reliability Engineering & Automations team prides itself in keeping Visa systems up and secure, catering to the 24*7 needs of the business. The Software Engineer, a highly motivated individual contributor based in Singapore, responsible for designing and developing effective solutions in accordance with industry standards using best software engineering practices.

As part of the team, you will be required perform design, coding and testing while following the set development standards. The role requires a technologist who has the passion to solve problems, refactor existing code, learn and pick up new technologies based on the needs of the organization, and level-up on existing expertise.

Responsibilities:

• Design, create documentation, and implement new systems, as well as enhance and modify existing software while complying with design specifications, security guidelines, and coding standards.

• The individual should have a passion for delivering zero-defect code.

• Develop scalable real-time low-latency solutions in an agile delivery method

• The individual needs to effectively communicate status, issues, and risks in a precise and timely manner.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Responsibilities:

• Generate innovative ideas and initiative in new product design.
• Involved in the full product development cycle from conceptual design, component selection, part detail design, managing vendor tool fabrication, parts approval, and mass production.
• Define and share the Design for Manufacturing (DFM) in the process flow diagram with Critical to Quality on the parameters with tolerance control that meet the product manufacturing in simulation performance expectation.
• Build up capability in product design for servicing, installation, and maintenance within R&D and Customer Service (CS). Understand and document design requirements for servicing, maintenance, and installation together with the CS Team.
• To adapt mold making process from design drawings.
• Involved in product sustenance engineering and value engineering.
• Ensure product design meets mandatory and quality requirements, within targeted cost and project timeline.
• Liaise with vendors on parts, tools, or molds fabrication to ensure quality and timely delivery.
• Set up and perform Product Validation Tests to qualify products developed.
• Experience in assessing supplier capability will be an added advantage.

Requirements:

• Degree in Mechanical / Mechatronic Engineering with at least 3 years related experience in designing for medium to large-scale production. Candidates with relevant knowledge and work experience will be considered for the Senior / Team Lead position
• Knowledge in injection molding, material, and component selection.
• Understanding of manufacturing processes and technical aspects of ceramics is a plus.
• Experience in designing products using sheet metal and plastic parts.
• Experience in using 3D CAD such as SolidWorks or Pro-E (Creo) for product design is a must.
• Knowledge in FEA (Finite Element Analysis)/CFD (Computational Fluid Dynamic) in Altair simulation will be preferred.
• Analyse test & simulation data using experimental design and statistical methods, evaluate failure data to find root causes and implement sound engineering solutions.
• Committed and self-motivated, a life learner and a good team player

ABOUT SEMBCORP INDUSTRIES
Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition.
Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging its sector expertise and global track record.
Sembcorp has a balanced energy portfolio of 21.2GW, with 14.4GW of gross renewable energy capacity across 10 countries*.
Its urban development projects span over 14,000 hectares across Asia and have generated over 377,000 employment opportunities and attracted close to US$50 billion of investment capital.
Sembcorp is listed on the main board of the Singapore Exchange. It is a constituent stock of FTSE Russell Index, MSCI Singapore Index, Straits Times Index as well as sustainability indices including FTSE4Good Index, iEdge SG ESG indices and several MSCI ESG indices.
For more information, please visit www.sembcorp.com.

Purpose and Scope
The Mechanical Engineer plays a pivotal position in the designs of all Mechanical aspects of the Building. This includes but not limited to Mechanical Ducting (ACMV/HVAC), Plumbing & Sanitary, Fire Protection, etc..

Key Roles and Responsibilities:

• Responsible for the checking and design of mechanical services from concept to detailed design, e.g. air-conditioning and mechanical ventilation (ACMV) system, heating etc.
• Responsible for projects management, planning and the design building systems
• Meeting clients & services providers on scope of service and conduct field surveys
• Handling project evaluation, budgets, documentation, technical specification and coordination
• Conduct analysis & selection of systems and evaluate project budgets
• Complete design documents & technical specifications
• Work Coordination with other disciplinary teams.

Qualification, Skills and Experience:

• Degree in Mechanical Engineering that accredited by Professional Engineer Board
• Min 3-5 years of relevant working experience
• Proficient in AUTOCAD / BIM (Revit)
• Familiar with local codes and authority requirements
• Singaporeans only

At Sembcorp, our shared corporate behaviours underpin all the work that we do in building a sustainable future:
Institution-first Mindset – Put the interest of the Group ahead of individual interests.
Collaboration – Deliver through collaborating across markets, businesses and functions.
Accountability – Hold team and self accountable to deliver on our commitments.

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organization this is the opportunity for you.  Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.

About The Role

The Airport projects department of Gunnebo Entrance Control requires a Project Engineer to support its expansion in the Airport passenger processing solutions.

The candidate will oversee delivering of Airport projects globally.

They will work closely with Multiple Stakeholders, in ternal and external, in a successful delivery of projects, on time, within budget and with required quality.

The Projects they will be involved with will be in different time zones and local teams from many different cultures. The Project Engineer will also be required to support some large installation worldwide.

There will also be global travel required for this role dependent on requirements.

What You Will Do

· Work with internal Airport team (Project managers, Bid managers and Product managers) to provide technical, remote or on-site support for installation and commissioning.

· Work with internal Stakeholders such as Engineering Team, Operational teams, Global tech support teams, Spare parts teams and regional Support teams to deliver retrofit projects.

· Enhance Gunnebo documentation for Mass Transit products including and not limited to: Installation documents / O&M / Process Improvement and share all feedback with stakeholders to improve process.

· Assist on installing and testing the products during tradeshow.

· Assist with prototypes, and testing procedures.

· Drive the end to end Training for products: internal and external training

Who we are looking for

Essential

-       Ability to work within a remote multinational team

-       Being a team player with result focused approach

-       Experience in a B to B business model

-       Strong communication skills and adaptability to situations

-       Experience in working in large and complex projects environment involving integration of Hardware in IT environment.

-       Capacity to design optimal solutions taking into account ROI and limitations of each party + risk assessment.

-       Highly Structured and organized.

-       Multi-tasking and ability to work under customer pressure.

-       English fluent

Desirable

-       Previous experience in project management of integration projects within Mass Transit Environment (Airports, Metro, Intelligent Transportation, Fare Collection…)

-       Issue resolution

-       Other speaking languages

Why join us

Are you passionate about sustainability, innovation, safety, and collaboration? Our employees have ideas on how to build a safer and more sustainable tomorrow and the drive and passion to realize them. Our attention to societal trends, and our ability to translate these into business opportunities, alongside our dedication to customers, sustainability and digitalization have earned us a place among the leading companies in our industry.

We believe that building long-term relationships and integrity are keys to success. Performance driven by a forward-thinking attitude, passionate teamwork, and the strong will to continuously learn. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international and diverse and pro-active working environment.  Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.

At Gunnebo, we have a bigger mission, we are working For a Safer World. Welcome with your application.

About Gunnebo Group

The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world.

Gunnebo Entrance Control specializes in access control solutions enabling customers increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a store, an entertainment area, an industrial area and public transport. We shape the future of people flow management.

Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Team Summary:

The Client Services Team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

The Client Testing team is part of Visa's Global Client Services group. We deliver quality services and solutions using best-in-class processes, methodologies, and technology with our worldwide workforce. We are an integral part of revenue-generating areas within the company. This team is dedicated to its customers and to building on past achievements. We are committed to leveraging innovative technology to enhance quality and to accelerate time-to-market. Visa has one of the most visible and most used comprehensive payment systems in the world.

What a Senior Software Test Engineer does at Visa:

This is an individual contributor role responsible for identifying and resolving issues of simple to moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance only in the most complex situations. The role will analyze and troubleshoot user requirements, procedures and problems to automate or improve existing systems under broadly defined practices and procedures, including working with developers in analyzing and developing process improvements for system administration and environmental build functions.

In this role, you are expected to:

• Be responsible for programming, testing, implementation, documentation, maintenance and support of systems application software.
• Design, create, execute and report on functional tests against multiple applications.
• Research, create and evaluate technical solution alternatives for the business needs.
• Follow standards in development and testing to ensure compliance with Audit Requirements.
• Follow Quality Control processes according to the Industry Standard practices.
• Actively look for opportunities to enhance standards and improve process efficiency.
• Identify and document software defects in a clear manner and retest using corrected code to resolve the issue in a timely manner.
• Identify and troubleshoot system issues working with development as required.
• Design, document and track test cases in tracking system.
• Identify opportunities for process improvements and efficiencies.
• Work with business representatives, IT Management, IT development, support teams and vendors to ensure on time, on budget, and quality delivery of testing deliverables.
• Coordinate and collaborate with a globally distributed team.

Why this is important to Visa

The successful candidate will be part of a team that designs and develops test designs as well as cases for the Client Testing Organization. The individual will perform functional and automation testing for Visa Processing Services applications. The role holder will need detailed analytical skills and a good understanding of the test methodologies to be able to interface directly as well as make decisions with staff members of Client Testing, Product Management, Project Management, Client Implementations and Development.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office three days a week - Tuesdays, Wednesdays and Thursdays.

• Install, configure, and maintain Windows 10 and 11 operating systems in the IT system implementation projects;
• Manage IT operations including managing servers, active directory, backups, virtualization, storage and other infrastructure related tools;
• Diagnose, troubleshoot, and resolve hardware and software issues related to servers;
• Collaborate with cross-functional teams to deploy software applications, updates, and patches across the server environment;
• Implement and manage security measures, including antivirus software, firewalls, and encryption, to safeguard against potential threats and vulnerabilities;
• Monitor and optimize system performance, ensuring efficient utilization of the servers and responsiveness of user applications;
• Provide technical support and guidance to end users, addressing inquiries, resolving problems, and offering training as needed;
• Performing on-site for system troubleshooting to support users facing issues on both Windows and Linux systems;
• Create and maintain documentation related to system configurations, processes, and troubleshooting procedures;
• Understanding the customers system architecture and design to better support future enhancement in server system usage;
• Deploy endpoint protection and ensure firewalls are configured properly on both Windows and Linux systems;
• Manage and follow up with IT vendors on IT service level delivery and server issue;
• Collaborate with various IT vendors on project implementation.

Job Requirements:

• Diploma or Degree in Computer Science, Information Technology, or Engineering;
• At least 2 years of experience as a System Engineer or similar role, with a focus Windows 10 and 11 operating system;
• Strong knowledge of desktop hardware components, peripherals, and their configuration;
• Experience as a System administrator, provide support, troubleshoot and maintain computer servers and networks;
• Good technical skill in LAN/WAN, configuration and troubleshooting server, storage and tape library hardware knowledge;
• Proficiency in diagnosing and resolving technical issues related to window server computing;
• Familiarity with software deployment tools and methodologies;
• Experience with Active Directory, Group Policy, and system security configurations;
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users;
• Possesses strong problem-solving and analytical skills with ability to work independently and collaboratively in a team environment;
• Able to work within tight timelines with good prioritization skills
• Knowledge in networking technologies encompassing Fortinet, Sophos and Cisco switch, router, and firewalls.

Job Description

The successful candidate will join the Information Technology Division, System Technology department and will be responsible for managing Content Delivery Network (CDN) which includes Cyber Security, as well as administering Monitoring and Log Management Tools.

Key Responsibilities include:

• Work closely with CDN providers and application teams to ensure internet websites/mobile apps are healthy in terms of availability, response time and security posture.

• Conduct regular security reviews and finetune WAF and BOT rules to mitigate any cyber threats.

• Administer various monitoring and logging tools, which includes application onboarding and advanced configuration.

• Perform system administration activities such as troubleshooting, root cause analysis and implement corrective/preventive actions during and after an incident.

• Support audit and infrastructure/network security scans, disaster recovery and security related drills and operate within assigned fiscal budget.

• Build automation wherever possible to improve development team’s agility and reduce human errors.

• Explore, learn and deploy new technologies and provide training to the IT community within the company.

• This position requires periodic system administration outside normal business hours.

Requirements:

• Possess a degree in Information Technology or related fields.

• Minimum of 3 years of IT Infrastructure experience with at least 1 year of hands-on experience in managing the infrastructure of an eCommerce website.

• Experience with Akamai or equivalent CDN providers preferred.

• Demonstrate strong knowledge in infrastructure areas such as Content Delivery Network (CDN), Cyber Security (WAF and Bot Mitigation), internet protocols, DNS, virtual server technologies, networking (LAN, WAN, SDN), Integration and Messaging Platform, scripting and monitoring tools.

• Administrator experience with Application Performance Monitoring (APM) tools such as Dynatrace and Log Management System (LMS) such as Splunk.

• Conversant with infrastructure definition tools such as Cloud Formation and Terraform, and with YAML/JSON deployment templates.

• Strong analytical, project management, communications and interpersonal skills.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

We’re searching for Software Engineer (C#, .NET) to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

1. Design and Development:
   1. Lead the design, development, and deployment of high-quality applications, ensuring stability, reliability, and scalability.
   2. Derive application frameworks based on project requirements and industry best practices.
   3. Adopt AGILE methodology towards continuous enhancements to applications with reference to operation requirements and feedback.
   4. Enable integrations between applications, not limited to Active Directory, SAML, and O-Auth authentication methodologies, and utilizing WinForms and RESTful APIs.
2. Code Quality and Reviews
   1. Ensure applications and source codes comply to IM8 and OWASP standards.
   2. Establish governance for source code management, sharing and security.
   3. Provide consultancy and guidance to junior application developers to ensure on-time, and quality delivery of tasks.
   4. Emphasis on data security, including Data-in-Transit and Data-In-Storage.
   5. Collaborate with auditors on code reviews, code remediations, deployment strategies, and documentation.
3. Project Management
   1. Engage with cross-functional teams to gather requirements and define project scope.
   2. Lead the application team in prioritizing tasks across multiple concurrent projects.
   3. Monitor project progress, manage timelines, and ensure milestones are met.
   4. Coordinate with stakeholders to ensure project alignment with business objectives.
   5. Develop and maintain project documentation, including project plans, status reports, and risk assessments.
4. Troubleshooting and Maintenance
   1. Adopt a systematic approach to troubleshooting, debugging, and resolving application and code issues.
   2. Monitor application performance and implement improvements as needed.
   3. Ensure timely resolution of issues to minimize downtime and impact on users.
   4. Conduct regular maintenance and updates to ensure applications remain secure and up-to-date.
   5. Create and maintain documentation for troubleshooting procedures and known issues.
5. Data Analytics
   1. Implement data analytics strategies to drive insights and informed decision-making.
   2. Analyze application/log data to identify trends, patterns, and areas for improvement.
   3. Develop dashboards and reports to visualize key metrics and performance indicators.
   4. Utilize data analytics to enhance user experience and application functionality.
   5. Stay current with emerging data analytics tools and technologies to continuously improve data-driven decision-making.

Careers That Change Lives

Engineers are indispensable to achieving our Mission. That’s why we empower you to bring the best of your experience to bear on our market-leading portfolio of innovations. Apply your existing skills and develop new ones, with the training, mentorship, and the guidance you need to continue to develop your expertise. With roles in specific business units, as well as at the corporate level, you’re sure to find an opportunity to make an impact that’s right for you.

Today, we’re partnering across the industry to confront systemic healthcare challenges – this requires bold leadership. If you want a challenging, energizing, rewarding career that changes lives, join us. Help us bring the next generation of life-changing medical technology to patients worldwide.

Responsibilities may include the following and other duties may be assigned:

• Develops, modifies, applies and maintains quality standards and protocol for processing materials into partially finished or finished materials product.
• Collaborates with engineering and manufacturing functions to ensure quality standards are in place.
• Devises and implements methods and procedures for inspecting, testing and evaluating the precision and accuracy of products and production equipment.
• Designs or specifies inspection and testing mechanisms and equipment; conducts quality assurance tests; and performs statistical analysis to assess the cost of and determine the responsibility for products or materials that do not meet required standards and specifications.
• Ensures that corrective measures meet acceptable reliability standards, and that documentation is compliant with requirements.
• May specialize in the areas of design, incoming material, production control, product evaluation and reliability, inventory control and/or research and development as they apply to product or process quality.
• Manage and review sterilization and microbiology quality engineering processes
• Handle product defect trending
• Risk management of production
• Represent the Quality team in reviewing documents in manufacturing and engineering projects

Required Knowledge and Experience:

Must Have:

• Bachelor’s degree in Engineering or Science required
• Experience in Sterilization/ Microbiology Quality Engineering (Ethylene Oxide Sterilization)

Your Profile:

• Previous Quality Engineer experience from Medical Devices is preferred, but can consider from other industries
• Previous Quality Audit experience is a plus
• Able to communicate with stakeholders in a high matrix organization

What We Offer

We recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success. We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:

• Our global well-being program supports your physical, emotional, social and financial well-being.
• Medtronic Employee Assistance Program offers confidential support and resources to build and enhance employee and organizational resilience, productivity, teamwork and psychologically healthy workplaces.
• Various insurance benefits include Inpatient and Outpatient Medical Insurance, Life, Disability and Accident Insurance.
• We have generous employee referral programs, employees stock purchase plan, leave benefits, and more

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

We are seeking a highly motivated and talented individual to join our team as an End User Computing (EUC) and Information Technology (IT) Service Management Engineer. This role will involve assisting the Head of EUC on all IT EUC activities and facilities, to ensure users can effectively and productively use established and / or new innovative collaboration technologies, maintain good user experience, including AI/ML, office automation tools, desktop, and mobility technologies.

The ideal officer will have practical knowledge and experience of EUC, working experience in IT Infrastructure Library (ITIL) processes implementation, proficiency in ServiceNow workflows and dashboards, and preferably experience with identity management integration. You will assist the Head of EUC to manage vendors, optimize processes and target high impact / severity issues for resolution and follow ups. You will also contribute to driving simplification and optimization of IT Service Management processes, including adoption of AI/ML and automation solutions to improve key areas related to EUC and ITSM. You must be passionate about technology and embrace changes. You must be a good communicator being comfortable to communicate effectively to all levels and types of employees.

[What you will be working on]

•                 IT Service Desk Management: Manage the IT service desk team, ensuring efficient and effective handling of user inquiries, incident resolution, and service request fulfilment, while maintaining high levels of customer satisfaction.

•                 IT Service Management (ITSM): Assist in the adoption and adherence to ITIL/ITSM best practices and standards, identifying opportunities for simplifying and optimizing processes and driving implementations to streamline processes and improve efficiency and visibility.

•                 Assist in the drive for adoption of innovative AI/ML and automation solutions to improve work processes and productivity of the team and colleagues in the organisation.

•                 Manage selection, deployment, and management of end-user computing devices, such as desktops, laptops, mobile devices, and peripherals, ensuring optimal performance, security, and user experience.

•                 Support modernisation of the workplace environment to increase productivity & efficiency and support in the digital transformation journey

•                 IT Governance and Compliance: Ensure ITSM and EUC practices comply with IM8 and CSA, security standards, and internal policies, taking appropriate measures to mitigate risks and ensure data protection.

•                 Manage all IT assets and configurations of the infrastructure and services to ensure that they are all accounted for, which will facilitate effective and efficient change management and problem management activities.

•                 Ensure incidents and requests are met and delivered within SLAs

•                 Perform root cause analyses to eliminate underlying problems of high impact incidents and/or prevent recurrence of incidents.

[What we are looking for]

·        Bachelor’s degree in IT, Computer Science, or related field.

·        Minimum of 2 years of working experience in EUC support.

·        Minimum of 2 years of working experience as a practitioner in the following ITIL processes.

a)      Change Management

b)     Asset Management

c)      Service Level Management

d)     Incident Management

e)     Problem Management

f)       Request Fulfilment

·        Proficiency in using and designing ServiceNow workflows and dashboards.

·        Practical experiences in managing system integrators / contractors / partners

·        Good understanding of end-user computing technologies (Windows, Active Directory, Azure AD, O365, VDI), including desktops, notebooks, mobile devices, and productivity software.

·        Experience in managing collaboration tools (Office 365, Video Conferencing, Telephony) for the employees.

·        Willing to embrace changes and new technologies.

·        Strong analytical and problem-solving skills.

·        Excellent communication and interpersonal skills.

·        Ability to work effectively in a team environment and collaborate with cross-functional teams.

·        Experience in handling and supporting senior management users (including Management Committee members) and internal senior managers is a plus

·        Experience with public service sector or GLC and possesses ITIL / PMP Certification is a plus

·        Microsoft Certified: Modern Desktop Administrator Associate or equivalent certification is a plus.

·        ServiceNow Certified System Administrator (CSA) certification is a plus.

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.
• Contract Staff enjoys the same benefits as Permanent Employees.
  

As a Syscon Engineer , you will be responsible for the implementing of large-scale IT/ Engineering projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements. 

What will you do? 

Fault management

• To monitor any fault alarm generated from the Network Management System (NMS);
• To identify the nature and type of the network failures whenever a fault alarm is generated or a fault is reported, and to execute the appropriate corrective actions to ensure minimum disruption to the network;
• To seek approval from the user’s representative on the remedial actions should such actions entail disruption to the network or the allocation of resources;
• To report the fault to the Maintenance Agency (MA) when the fault cannot be resolved at the NOC level;
• To liaise with the MA directly to isolate or rectify the fault reported; 
• To provide interim update of a fault via SMS or phone to the user until the fault is closed;
• To document the number and types of faults occurred and the process and action taken to resolve the problem;
• To perform daily checks with the aid of NMS to ensure all sub-systems are in proper physical and working condition;
• To backup data of the NMS and to restore it when necessary.
• To carry out the MA’s recommended periodic preventive maintenance of the sub-systems and its equipment at all sites to ensure network functionality and the equipment are in working order;
• To perform periodic testing of the main and backup switching equipment to ensure all sub-systems are functioning properly.

Configuration Management

• To maintain an up-to-date physical and logical configuration of the sub-systems with proper and accurate documentation;
• To maintain and manage the numbering plan for all system end-user terminals;
• To perform network reconfiguration for operational role changes that does not involve additional hardware or swapping of equipment boards upon instruction from the user;
• To perform network and new services configuration;
• To track and report to the user any unauthorised equipment, hardware, applications, relocation, etc. regarding the overall configuration of the system.

Administration Management

• To receive calls from end-users on all aspects of the system such as fault reporting, network consultation, etc.;
• To keep end-users informed of such events like network failure, network maintenance, network testing, password changing, etc. so that end-users are given adequate notice in advance to prepare themselves;
• To issue Repair Report Forms (RRF) and/or Anomaly and Improvement Forms to MA for its further actions;
• To be responsible for the proper maintenance and documentation of all the maintenance and operating manuals;
• To activate the user’s representative after office hours should there be any anomalies in the sub-systems that require their intervention or advice or if such anomalies result in adverse operational impact;
• To liaise with building owners for access;
• To provide shift report on all related incidents that happen during the shift;
• To provide monthly updates of the sub-systems status to the user and ad-hoc reports when so requested by the user;
• To maintain the stock inventory management system to track all equipment movement in/out of NOC located in the main site.
• Performance Management
• To collect and compile network statistics periodically, and to analyse the statistics collected. The network performance results together with recommended solution to improve network performance, if required, are to be provided to the user;
• To track the performance in terms of the Reliability, Availability and Maintainability (RAM) of the various sub-systems with MA. Such task includes tracking the response time and turnaround time of the MA upon activated;
• To recommend to the user necessary actions to be taken to enhance the performance of the sub-systems;
• To assess and decide on the need to fine-tune the sub-systems based on the performance results submitted and recommend technical solutions to the user.

Security Management

• To ensure that all components of the sub-systems located at NOC (NMTs, equipment of all sub-systems, equipment rooms, etc.) are physically secured according to the security guidelines set out by the user;
• To monitor the sub-systems against any unauthorised network access and to track down for such unauthorised access to the network.
• To perform periodical change in password access control to the sub-systems according to the IT security requirement;
• To desensitise system terminal equipment;
• To reload terminal software;
• To monitor the overall security of the system and to report any possible breach to the user;
• To recommend to the user the necessary actions to be taken against any unauthorised network access;
• To assist the user in safeguarding and restricting access to all the security related information;
• To plan and recommend to the user the periodical change in password access control for the sub-systems;
• To assist the user in system security keys renewal;
• To assist user in tracking the loss of system user terminals.

Project Support

• To assist the user in project planning and to provide network operations advices to the user’s project team; 
• To assist the user in conducting verification tests/trials during project run-in phase;
• To perform network and new services configuration; 
• Put to service new system user terminals.

Consultancy Services

• To provide consultancy services in technical and tactical operations of the sub-system;
• Study and analyse in detail the sub-systems on the business continuity planning;
• Support the user in the ad-hoc studies on the network capacity and capabilities.

General Support Management

• To advise and support the user in the planning and execution of special operations that involves allocation, configuration and deployment of system resources.
• To formulate network recovery procedures in response to all possible failure scenarios for approval by the user. Such failure scenarios include example like network degradation on fallback modes and the total failure of the main NOC site which necessitates the need to relocate operations to the alternate site. The network recovery procedures when approved by the user shall be constantly improved, updated and re-approved through the conduct of periodical exercises and validations;
• To assist the user in carrying out retrieval of logs;
• Support the user on site and monitor the network performances during major events;
• To assist the user to report any missing system end-user terminal (reported by end-user) to the user to terminate the service and to submit a report.

User Equipment (UE) Management

• To confirm failures or faults in the reported equipment;
• To ensure that all relevant data in the equipment are removed and perform software and content management if it is not done adequately;
• To save equipment configuration and settings especially for faulty equipment;
• To secure delete or remove configuration and data within the faulty equipment;
• To clone equipment configuration from one equipment to another;
• To update or restore firmware and software in the equipment physically;
• To perform remote wipe of confirmed faulty equipment;
• To consolidate repaired UE and provide updated software or apply patches before returning to user.

Application Management

• To provide Level 1 software support and basic application trouble shooting, consisting of:
• Version update
• Reinstallation
• Cache clearing
• User Frequent Asked Questions (FAQ)
• User registration check
• Hardware requirement check
• To provide Level 1 backend infrastructure support, consisting of:
• Server status check
• Connectivity check
• To escalate to application vendors for Level 2 support.