Responsibilities:

• Performance Management: Take charge of overseeing and managing the call center’s performance to ensure consistent achievement of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Validate and provide insights on call center reports to the management team.
• Quality Assurance: Supervise the quality of customer interactions by implementing and driving initiatives for quality improvement. Work closely with the vendor to maintain high service standards and enhance customer satisfaction.
• Operational Audits: Conduct thorough assessments of the call center’s operations to identify process and knowledge gaps. Collaborate with the vendor to develop and implement comprehensive action plans to address these gaps and promote continuous improvement.
• Process Enhancement: Lead the development, review, and optimization of work processes, Standard Operating Procedures (SOPs), and protocols to improve operational efficiency and service quality. Foster innovation and change management initiatives within the team.
• Customer Interaction Analysis: Analyze customer interactions in-depth to identify key drivers and trends. Use interaction analytics to gain insights into customer sentiments, enhance the customer experience, and optimize call center performance.
• Training and Communication: Lead the training and communication efforts for the call center team regarding new business initiatives, systems, policies, and procedures. Ensure the team is well-prepared to meet changing customer needs and organizational directives.
• Support for Management: Serve as a vital support to the Customer Service Manager in strategic decision-making. Assume leadership roles in special projects and initiatives that enhance the overall effectiveness of the customer service function.
• Additional Responsibilities: Perform other tasks and duties as assigned by the Customer Service Manager or senior management.

Requirements:

• Diploma or higher qualification with at least 4-5 years of experience in a call centre environment, including leadership or supervisory experience.
• Strong written and verbal communication skills, with the ability to influence and collaborate effectively
• Advanced proficiency in Microsoft Excel and data analysis. Experience with interaction analytics and customer experience management tools is a plus.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Oversee and manage all aspects of accounting, including invoices, accounts receivable, accounts payable, fixed assets, general ledgers, and other miscellaneous duties.
• Ensure compliance with company procedures for accounting entries, including the timely issuance of invoices to vendors and suppliers.
• Prepare, review, and maintain records for staff payrolls, payslips, expense claims, and petty cash reimbursements.
• Monitor cash flow and track account aging.
• Compile and prepare monthly financial reports.
• Coordinate with auditors, bankers, suppliers, and other internal or external parties regarding accounting matters.
• Provide necessary documentation and schedules for tax and statutory reporting, including quarterly tax reports.
• Handle project costing, cash flow forecasts, cash collection, banking activities, bank reconciliation, and special projects.
• Perform any other ad hoc tasks as required

Requirements:

• Minimum of 2 year of experience in accounting or finance role.
• accounting knowledge will be added advantage
• Immediate starter is preferred

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Warehouse cleaning and maintenance
• Procurement of spare parts
• Conduct monthly inventory checks and update the system
• Collaborate with suppliers and contractors regarding purchase orders and other matters
• Prepare work orders
• Track expiration dates of all spare parts
• Operate an electric stacker to transport parts within the warehouse
• Perform additional tasks as assigned by the Manager or Supervisor

Requirements:

• Diploma in Supply Chain/Logistics or Business or related field.
• At least 2 years of working experience in logistics industry.
• Proficient in using MS Office Applications.
• Knowledge in 5S

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Product Development: Lead the entire product lifecycle, from idea generation to launch, ensuring our products are competitive and exceed market standards.
• Market Insight & Innovation: Gain a thorough understanding of the needs of Requesting Licensees (RLs) and End Users (EUs), identifying gaps and developing innovative solutions that differentiate us in the market.
• Cross-Functional Leadership: Work collaboratively with various teams, including Business Development, Regulatory, Planning, Operations, IT, and Finance, to ensure smooth product delivery and support.
• Regulatory Engagement: Providing insights to navigate ongoing and immediate regulatory issues that necessitate changes to products and processes.
• Performance Monitoring & Optimization: Track product performance and revenue, implementing corrective action plans as needed. Continuously improve features, pricing, and business processes to maintain a competitive advantage.
• Customer-Centric Customization: Interact directly with customers to understand their specific needs, offering customized solutions that enhance customer satisfaction and loyalty.
• Compliance & Quality Assurance: Ensure that all products and processes adhere to relevant regulatory standards.

Requirements:

• Degree in Business, Engineering, IT, or related disciplines.
• At least 3-5 years of working experience in Product Management within a Telco/IT environment (those with more than 5 years of experience will be considered for Senior Product Manager position).
• Proven experience in financial and business case modelling.
• Excellent interpersonal and communication skills, with a knack for influencing and driving change.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Key Responsibilities:

• Manage full spectrum of HR & Office Administrative functions including recruitment, onboarding & offboarding, employee relations, performance management, as well as office administration.
• Ensure compliance with Singapore's employment regulations and HR best practices.
• Review and improve existing HR policies and procedures to enhance workplace efficiency.
• Handle employee engagement, well-being programs, and retention initiatives.
• Address and resolve HR issues, grievances, and disciplinary actions.
• Oversee employee training and development programs.
• Oversee office administration, ensuring seamless day-to-day operations.
• Manage office facilities, supplies procurement, and administrative budgets.
• Ad hoc duties as assigned.

Requirements:

• Bachelor’s Degree in Human Resources, Business Administration, or equivalent.
• At least 3 - 5 years of HR & Admin experience.
• Good understanding of local employment laws and regulations.
• Ability to start work within short notice will be an added advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Site investigation: Conducting geological surveys and investigations to assess site conditions and identify potential risks.
• Data analysis: Analyzing geological data to inform project design and decision-making.
• Geotechnical engineering: Providing geotechnical input for project design and construction.
• Sensor selection: Selecting appropriate sensors and instrumentation for monitoring various parameters (e.g., temperature, pressure, displacement, groundwater levels).
• Installation: Overseeing the installation and calibration of monitoring equipment.
• Data acquisition: Collecting and managing monitoring data.
• Data analysis: Analyzing monitoring data to identify trends, anomalies, and potential risks.
• Reporting: Preparing regular reports on monitoring data and findings.
• Alert systems: Developing and implementing alert systems to notify stakeholders of critical events.

Requirements:

• Min Diploma/Degree in Geologist Engineering
• Strong experience in LTA/MRT Projects
• Able to work under pressure and independently.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Identify and engage with potential students to enroll with the school.
• To improve overall student enrollment rate and achieve student recruitment annual target.
• Achieve sales targets and contribute to the company's revenue growth.
• Collaborate with the marketing team to create effective sales plans and materials.
• Stay updated on industry trends and competitor activities.
• Provide support or consultation to ensure student feedback and retention.
• Participate in educational conferences, trade shows, and events to network and generate leads.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Business, Sales & Marketing, or equivalent.
• At least 2 - 3 years of B2C sales experience.
• Prior experience within education industry or passionate to join education industry will be preferred.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Maintain close coordination and follow-up on incoming and outgoing shipments/deliveries with suppliers, forwarders, and internal/external customers.
• Communicate with forwarders and third-party logistics providers.
• Manage warehouse operations.
• Perform order fulfillment, including order tracking, invoice generation, and billing follow-up.
• Provide general administrative support, such as data entry, filing, report generation, and documentation.
• Create Non-Stock Purchase Orders.
• Handle incoming calls and attend to visitors.

Requirements:

• Diploma in Supply Chain/Logistics or Business or related field.
• At least 2 years of working experience in a similar industry.
• Proficient in using MS Office Applications.
• Good in presentation and negotiation skills.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Salt is looking to hire an Infrastructure Senior engineer for one of the social media clients in Singapore for 12 months & extendable contract role. In this position, you will have a unique opportunity to be involved in POP Infrastructure design, Space & Power related critical infrastructure projects and be involved in all aspects of Networking.

Responsibilities:

• Execute regional space, power, cabling and other infrastructure requirements in support of Edge network requirements, present and future.
• Design/Plan new site electrical/mechanical critical infrastructure for Data Center sites.
• Work with Engineers and design and draw layout of Edge/POP sites floor plans, allocate space assigned to network function, optical, backbone, IP, compute, etc.
• Execute all SOW Engineering design packages related to new or existing edge/pop sites as per Edge and Network Services (ENS) standards.
• Proactively contribute to documentation, automation and processes as they evolve.
• Understand the overall needs of current and future POP infrastructure.
• Guide retrospective reviews of completed projects with teams to incorporate lessons learned into the team's future roadmaps and goals.
• Ensure processes are being followed and all documentation and systems are delivered as per set standards.
• Support site acceptance process for new POP sites.
• Travel to site across states for site survey and evaluation on as per need basis

Skills:

• 8+ years of electrical engineer work
• Outstanding proficiency with AutoCAD/AutoDesk tools.
• Knowledge of engineering principles of the infrastructure architecture (space line up, air flow, cooling etc.)
• Knowledge of Telecom Central Offices, Data Center, Collocations and Remote Hut environments, to include engineering principles regarding power and other infrastructure.
• Understanding of optical network design, installation and maintenance for service providers or enterprise networks.
• Experience with field-based work in POPs, carrier hotels, data centers, and Central Office environments.
• Technical knowledge of various regional Data Center electrical and cooling configurations, IEC, NEMA standards, AC/DC power, power redundancy scenarios.
• Basic knowledge of optical theory, transport technologies, and the operation of optical transport systems.
• Analytical, interpersonal, and communications experience.
• Experience with communication and directing tasks to vendors/suppliers.

If this role sounds like your ideal job move, please reach out to me, Jaya at [email protected] alternatively you may apply via the system!

Regret only shortlisted candidates will be notified.

CEI No: R1659595 / EA No: 07C3147

Group Treasury Executive Up to $6,500 per month

Your new company

A global commodities firm is looking for a Group Treasury Executive to join their Singapore office.

Your new role

As a key member of our finance team, reporting to the Chief Financial Officer, you will:

- Monitor and analyse cash flow movements across the APAC region
- Perform daily margining processes, including fund allocations and FX forecasting
- Track market price movements, identifying opportunities for optimization

Your expertise will drive the treasury operations and support strategic growth initiatives in APAC.

What you'll need to succeed
A seasoned professional with a Bachelor's degree in Accountancy, Finance, Economics, or a related field, who possesses at least 2–3 years of group treasury experience and a strong background in commodity trading.

Fluency in Mandarin, both verbally and in writing, is essential for effective stakeholder communication.

The ideal candidate will have expertise in financial risk management, FX hedging strategies, and Letter of Credit (LC) transactions, including LC terms, issuance, document presentation, and negotiation, complemented by excellent organizational and time management skills.

What you need to do now

If you're interested in this role, please apply and send your CV to Luo Qi at [email protected] to advance forward.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R24119697

EA License number: 07C3924 | Company Registration number: 200609504D

Your new company

This is a financial services with a strong presence and branding.

Your new role

• Review credit limit applications by performing customer due diligence checks and portfolio assessment for Management's decision making.
• Monitor customer portfolio risk level and enforce margin call policy.
• Identify and report key risks material to the Group and recommend mitigating solutions.
• Carry out periodic review of counter analysis.
• Liaise with internal and external stakeholders on debt recovery matters.
• Maintain and update operation manual as and when deemed necessary.
• Prepare periodic reporting to regulators and Management.
• Participate in system development and enhancement projects.
• Assist in ad-hoc tasks as assigned.

What you'll need to succeed

• Bachelor's degree or above.
• Experience in Options and Futures risk management.
• At least 1-2 years of working experience in brokerage or financial industry.

What you'll get in return

You will be part of a collaborative working environment and you will gain exposure to the environment.

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D

A leading multinational investment bank is looking for a Trade Support Consultant.

What you will be doing

• Working with technology for implementation of new processing platforms and system enhancements.
• Performing and enhancing daily control processes for regulatory reporting to local regulators.
• Timely and accurate trade capture and checkout.
• Resolve trade discrepancies with counterparties by liaising with trading, sales and relevant teams.
• Monitoring and processing trade lifecycle events.
• Supporting new business initiatives and strategic projects

The ideal candidate will possess

• University degree with 10-15 years of experience in an Operations role
• Experience in implementing new products, flows and strategic projects
• Experience with global investment bank, with trade support experience especially in Commodities or Fixed Income OTC will be an advantage.
• Experience in dealing with sales / traders and clients.
• Strong team supervision and stakeholder management skills.

If you feel you are good for the role, do click apply now or submit your CV to [email protected]
Do also feel free to refer any contacts that are looking out with every successful referral being entitled to a voucher. Lets connect!

Registration ID No. R1873584 EA License number : 07C3924 Company Registration No. 200609504D

Your new company
Our client is a global MNC, an expert within testing and monitoring equipment. They have a strong presence globally and would like to further grow their business in Singapore over the next 12 months. They are seeking for an experience Business Development Manager to spearhead their clientele growth within the APAC region.

Your new role

Below are some of the key responsibilities for the role;

• Work closely with the sales lead of Asia to develop the business in this region.
• Identify and cultivate new business opportunities, leveraging existing industry relationships and forging new partnerships.
• Collaborate closely with the sales and marketing teams to drive revenue growth and achieve business objectives.
• Conduct market research to identify emerging trends, assess competitor activities, and capitalize on market opportunities.
• Prepare and deliver compelling sales presentations, proposals, and negotiate contracts to secure new partnerships.
• Provides input to specific objectives of the budget / sales plan with functional department.
• Works close together with customer service, project management and technical team to bring projects to success.

What you'll need to succeed
The successful candidate, should have;

• 5-6 years of proven sales track record in testing and monitoring products, specifically within the medical devices/equipment industry.
• Strong ability to understand customer processes and challenges.
• Excellent communication, negotiation, and interpersonal skills.
• Coordinate projects; complete projects on time and budget

What you'll get in return

• Regional exposure
• Part of the pioneer and growing team
• Opportunity for fast-track career progression into management

What you need to do now
If you feel like you meet the above requirements or know someone who does, then click on the link to apply, or, you may send your application/referral directly to me at [email protected].

If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion on your career.

EA Reg Number: R21103292 | EA License Number: 07C3924 | Company Registration No: 200609504D