We are looking for an experienced Senior Business Analyst to play a pivotal role in bridging the gap between our organization and our clients within the professional services sector. In this role, you will apply your analytical expertise and outstanding client engagement skills to identify and resolve business and technical challenges while driving improvements in our service delivery processes. Additionally, you will leverage insights from client interactions to enhance business strategies and operational efficiencies.

We are seeking a solution-oriented professional who enjoys collaborating with clients and can effectively communicate complex business and technical concepts. As a trusted advisor to our clients, you will be responsible for delivering prompt, accurate solutions that meet their needs. If you excel in a dynamic environment and are passionate about making an impact, we would love to hear from you.

Responsibilities

• Act as the primary point of contact for clients, working closely with them to understand and diagnose business challenges, troubleshoot issues, and escalate as necessary.
• Research and develop solutions for common business and operational challenges; create and maintain a comprehensive knowledge base that empowers clients to address routine issues independently.
• Implement preventive measures and solutions to streamline service delivery, including developing best practices, guidelines, and checklists to improve response to recurring challenges.
• Generate reports and analyze client data to identify trends and insights, providing actionable recommendations that shape future business processes and service offerings.

Qualifications:

• Diploma or Bachelor’s degree in any field. Strong interest in working with computer applications and software.
• 5-7 years of proven experience in a Business Analyst or similar role, preferably within professional services or client-facing environments.
• Strong analytical and problem-solving skills, with the ability to quickly understand and resolve complex business challenges.
• Exceptional communication and interpersonal skills, capable of articulating business and technical solutions to both clients and internal teams.
• Proficient in data analysis and reporting tools, with experience in delivering insights to support business decisions.
• Self-motivated and able to manage multiple projects and priorities in a fast-paced environment.
• Familiarity with professional services workflows, as well as experience with Agile or Scrum methodologies, is a plus.

Benefits

• Opportunity to work with a high-value enterprise-level software that applies cutting edge AI-based optimization technology.
• Hone your ability to apply analytical & technical skills apart from a pure customer service role.
• Mentorship to manage internal and external stakeholders.
• Diverse opportunity for career advancement

Opportunity to work on digital projects with a globally recognized organization. The focus will be on application support and collaborating with vendors/business units to determine business requirements for facilitating and executing support on different CRM systems/application modules. This position will initially be a 1-year contract, with the potential for renewals and conversions to perm depending on your performance. If you are keen, feel free to send in your application or send in your latest resume to [email protected].

• Perform Analysis, diagnosis, and troubleshooting of raised issues.
• Collaboration with vendors and users to gather and analyze requirements
• Perform/Support UATs before deployments/implementations.
• Managing/Liaising/Coordination with vendors for L2/L3 support to ongoing business applications.
• Supporting Application Deployment/troubleshooting and change requests.
• Manage projects, develop project plans, and monitor project performance and delivery.

Ideal Qualifications:

• 3 years of working experience in Application Support/Maintenance in a vendor environment.
• Working experience in IT projects/domains.
• Java development experience, SQL Proficiency
• Experience in a cloud working environment will be an added advantage.
• Track record of effective communication with stakeholders and vendors.
• This role will need a mandarin speaker as you will need to liaise with chinese counterpart stakeholders on a daily basis.

Grace Lee

Senior Manager

Company Registration No. 200408881M

EA Registration No. 12C5526

CEI Registration No R1545055, Lee Mary Grace Manao

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

At TikTok, we pride ourselves with analytical rigor to assess impact. We are looking for an experienced Business Intelligence & Insights Analyst to evaluate and assess the impact of our partnerships and use data visualization to provide insights and story-tell. The role will require in-depth analytics and business intelligence to observe business trends and support team's decision-making process. The ideal candidate is comfortable with ambiguity and approaches their contribution to the team through tireless entrepreneurial spirit and a deep desire to learn about our products and our partnerships.

Responsibilities

- Data infrastructure: Explored data warehouses and integrated operational data from business platforms to design and implement a scalable and reliable data infrastructure

- Process Automation: Proactively identify and implement automation using Robotic Process Automation (RPA) techniques

- Deal Evaluation: design, develop, and maintain analytical models for both pre-deal projections and post-deal analytics

- Data Visualization: Perform data cleaning, modeling, visualization and data exploration work to support strategic decisions. via dashboards, Excel sheets and / or PowerPoint slides

- Internal and external reports

- Market research to support strategic initiatives

Minimum Qualifications

- Master’s degree and above. Quantitative-oriented majors such as Statistics, Business Analytics, Computer Science or Engineering degrees are preferred

- Experience working in Asia and at least one other global region; proven track record in supporting global teams

- Experience supporting marketing, distribution and product functions

- Experience working in a fast-paced technology industry

- At least 5 years as a data or BI analyst working experience, market research experience

- Mastery of PowerPoint and Excel. Strong knowledge in coding languages such as SQL, Python and data visualization tools such as PowerBI and Tableau

- Expertise in RPA (Robotic Process Automation) process design

- Problem-solving: ability to glean the needs and concerns of internal stakeholders and come up with solutions

---

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

MORE INFORMATION:

• Company: Well-recognized International Network Security and Cyber Security (Products & Solutions) Distributor
• Working Hours: Monday – Friday (9 AM – 6 PM)
• Working Location: Singapore (Central-East Area) [Fully Onsite: no WFH]
• Benefits (on top of basic): Monthly Phone Allowance (up to S$ 90/month)

+ Performance Bonuses/ Incentives (Up to 2 Months per annum)

+ Other Attractive Employee Benefits

[This is an opportunity where you could obtain Subject-Matter-Expert working experiences & specialist certifications from principal organizations (employer will provide continuous sponsorships to take up these certifications while working) that could value-add to your long-term career growth]

RESPONSIBILITIES:

• Providing Subject Matter Consultation & Solution Recommendation [during the technical engagements/ meetings (with clients & partners) on product features, functionalities, platform designs, PAM (Privileged Access Management) solutions, etc.] in the form of:

1. POC (Proof-of-Concept) & POC Deployment,
2. Demo & Presentation,
3. Proposal Writing,
4. Product Training/ Enablement, &
5. On-site (or Remote) customer Engagements.
6. On-site Troubleshooting & Lab Tests (at pre-sales stage).

• Other relevant duties as assigned

[Clients are usually the IT or IT System Integrator organizations and Partners are the principal organizations (that developed Network or Cybersecurity solutions/ products.]

REQUIREMENTS:

• Must have minimum 2 – 3 years of either the technical hands-on (designing & implementation) experience with CyberArk.
• Required to have Diploma (or higher) level education in IT/ Computer Science or Cybersecurity or equivalence
• Able & willing to articulate clearly, confidently and comfortably with the clients & partners (across all levels)
• Willing to upgrade oneself with the related technical certifications while working full-time (company will provide continuous sponsorship for these certifications)

To Apply, please kindly email your updated resume to [email protected]

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our internal resume database for future opportunities.

APBA TG Human Resource Pte Ltd (14C7275) || Yadanar Su Mon (R1549384)

See yourself at Twilio

Join the team as Twilio’s next Technical Account Manager (Chinese speaking)

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated technical contact you will work with our customers to resolve complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency.

Responsibilities

In this role, you’ll:

• Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
• Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
• Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
• Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3 to 5+ years of relevant experience as part of a support or operations team in a software or SaaS company.
• Knowledge of web services, JavaScript (Node.js), React.JS, XML Python, Ruby, PHP, Java, C#, Swift, API and implementations using SDKs.
• Broad capabilities to troubleshoot and debug server-side code and client-side code (JavaScript, Android, iOS).
• Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
• Exceptional time management skills, emotional intelligence, interpersonal communication and ability to prioritize tasks while evaluating situational urgency.
• Demonstrated history of driving complex product issue resolutions including escalation management, internal and external strategy planning through to solution delivery.
• High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.
• Interest in utilizing customer feedback to identify and drive improvements in our products.
• Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
• Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
• Proficiency in Chinese language (both oral and written) in order to support many of our Personalized Support customers from Hong Kong and China region.

Desired:

• Experience building and maintaining interactive dashboards using technologies such as Amazon Quick Sight, AWS Data Pipeline, Looker, Snowflake, Salesforce or others.
• Demonstrated ability to develop workflows to increase troubleshooting efficiency while still following standard processes and procedures.
• Experience working with Looker, AWS Cloud Analytics, Tableau, Salesforce, JIRA, Confluence, Airtable, Zendesk and other project tools.

Location

This role will be remote, and based in Singapore.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

Key Responsibilities

• Responsible to oversee architectural works.
• Oversee the construction activity of the project assigned, ensuring they're compliance with design & requirement.
• Study of Architectural drawing details & take note of any engineering changes.
• Collaborate with architectural consultant,
• Carry out inspection of site works, project samples & etc.

Job Requirement:

• Relevant qualification in building/architectural related studies
• Registered RTO with IES/ACES
• Preferably LTA projects experiencene
• Preferably understand BIM for design coordination
• Have at least 2 year of RTO related experience

Job duties:

• Giving market analysis and trends relating to renewable energy practices
• Supporting organization to understand its own carbon footprint
• Assessing organization current practice complies with sustainability policies and meeting government environmental regulatory requirements and industry standards
• Managing relevant documentation including permits and reporting
• Research and analysis on renewable energy/sustainability trends
• Dealing with reports and presentations on findings, analysis, recommendation

Requirement:

• Diploma/degree in renewable energy or related field
• Experience in database management & data analysis
• Understanding environmental performance tracking mechanism

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

AlwaysHired Pte Ltd

Reg No: R1441412

EA: 24C2293

Quality Control is part of the Assets & Wealth Management Operations Team supporting all aspects of client Onboarding to include the fulfilment of Anti Money Laundering (AML) and Know Your Client (KYC) requirements for the Wealth Management division of JPMorganChase.

As an Analyst within the KYC Quality Control team, you will be responsible for ensuring all client KYC records adhere to regulatory standards. You role will involve ensuring the high quality and timely completion of all client-level due diligence requirements at the beginning and renewal of client relationships. You will also be expected to make independent recommendations regarding AML risk and escalations, acting as the first line of defense.

Job responsibilities:

• Review, analyze client KYC information and ascertain whether on-boarding or periodic review of the client will post additional AML and reputation risk.

• Analyze challenging account opening situations and ascertain whether there will be potential issues.

• Validate source of wealth corroboration according to firm guidelines.

• Review of client documentations in accordance with regulatory requirements.

• Coordinate with compliance and control function where it relates to regulatory audits / requests / initiatives.

• Represent the team and participate in KYC/AML related discussions, committees, and forums.

• Conduct periodic training & awareness sessions to new hires and various refreshers to staff.

• Share information, knowledge and expertise with peers and team members.

Required qualifications, capabilities, and skills:

• Bachelor’s Degree

• At least 2 years of experience in AML/KYC, Customer Due Diligence, risk management, audit or compliance, with focus on KYC/AML.

• Broad knowledge of rules and regulations for various Asia jurisdictions (particularly in Hong Kong and Singapore), with focus on KYC/AML.

• Ability to work in a fast paced environment where multitasking is the norm and ability to handle escalations and drive to resolutions.

• Ability to identify and focus on issues at a holistic level and yet be detailed oriented and independence in thinking when analyzing.

• Ability to handle escalations and drive to resolutions.

• Excellent communication skills.

Preferred qualifications, capabilities, and skills

• Knowledge of Private Banking/Wealth Management business.

• Proficiency in written and verbal Mandarin as you will be expected to review documents in Chinese to support China clients.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=1a4b073c6445c9e0c768fa2ee460f8b9

Responsibilities:

• Lead effective implementation of projects in Deposit Group (Requirements gathering, User Acceptance Test, End User Training, and updating of Procedure Manuals)
• Handle requirement analysis, functional specification review and sign off
• Effectively engage with business and technology stakeholders at all levels
• Working with a team in preparation of UAT plans, scenarios and test cases and execution of UAT
• Lead defect management, scope creep and risk identification
• Prepare target operating models and provide end user training
• Handle management reports and dashboards
• Initiate and execute process improvements targeting productivity, standardization, and risk controls
• Contribute towards planning activities of the department

Requirements:

• Graduate, preferably in Banking & Finance
• At least 3-5 years of experience in Account Services (customer account opening/update/closing) & credit limits creation/update operations or related function
• Experience in project management an added advantage
• Ability to manage projects with strong risk awareness, analytical and problem-solving skills
• Self-starter who can work effectively provide leadership to a team
• Good interpersonal skills, decisive in communications
• Resilient and flexible in challenging circumstances

Work Location: Changi Business Park

The Role

My Client is a global Commodities Trading House and we are looking for a Market Risk Analyst to join the business in Singapore. We are looking for Risk candidates with an interest in growing their career within the Market Risk function with leading brand names in the Commodities space.

Responsibilities:

• Oversee all Middle Office and Market Risk related work
• Work with the Traders on any PnL and Hedging related work
• Manage the Trading desk's exposure and calculate Value at Risk (VaR)
• Manage daily Profit & Loss (P&L) reporting
• Ensure that trading activities are within internal and external policies
• Update and enhance any ETRM related data and processes
• Perform mark to market and any adhoc quantitative related work

Requirements:

• A bachelors degree in a reputable university
• 3 to 10 years of experience in a Commodities Risk / Middle Office function
• Experience across VaR, PnL, Mark to Market etc
• Candidates with VBA, Python, R preferred

Take charge of this opportunity to welcome a new career challenge in 2024.

EA Personnel No R1985201
BeathChapman Pte Ltd
Licence No 16S8112

Title: IT SERVICE DESIGN ANALYST -ITSM / IT RISK

JD:

Good knowledge of IT Service management is preferred. Understanding of Private Banking domain would be advantageous. Below are the key areas of focus and responsibilities –

• Performs internal controls of processes under Service Management and ensure compliance to the process.
• Coordinates any improvements and address any gaps identified during the control or audit review process for Service Management team.
• Candidates having IT Risk Management experience are preferred.
• Performs review of Non-functional Requirement under IT Service Management for all projects.

Professional and Technical

• Candidate must have at least 5 years of experience in an Information Technology field preferably in IT Service Design/Service Management in a banking environment.
• Candidate must have exposure to technical requirement analysis, planning and coordination.
• Good understanding of Internal Control processes and execution
• Knowledge of ITL concepts. ITIL certification on master level would be of great benefit.
• Knowledge and good exposure to different IT Service Management processes, preferably Change & Release Management, Incident Management and Application Support
• Understanding of bank and regulatory policies and directives.
• Good understanding of IT Service Continuity Management (ITSCM).

For a quick response, please share your resume to [email protected] or WA at +65 92333815.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

HP: +65 92333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Your Career 

As a Senior Technical Sales Manager, you will collaborate closely with your sales partner across the APJ region, forging robust relationships with targeted MSP/MSSP partners. Your primary mission will be to introduce Prisma SD-WAN and SASE solutions, along with other products from our platform portfolio, to their clientele. Armed with deep technical expertise in networking, routing, and managed cybersecurity services, you'll not only establish trust with our MSP/MSSP partners but also work collaboratively to fortify the security of their managed services. Leveraging insights gained from your customer interactions, you'll offer valuable feedback and suggestions to our product management teams for new feature development and enhancements.

Your Impact

• Architect and promote validated SD-WAN/SASE solutions to MSP/MSSP partners, empowering them to offer these services as managed offerings to their customers
• Identify prospective and existing customer opportunities that align with our solution offerings
• Collaborate closely with regional sales leadership to provide strategic and tactical sales support
• Foster growth by cultivating and nurturing relationships with current and potential MSP/MSSP partners
• Serve as the go-to technical advisor for MSP/MSSP partners, earning their trust and respect
• Establish yourself as a trusted consultant for MSP/MSSP partners' sales, product, and engineering teams
• Execute and oversee sales strategies in partnership with your Sales Account Manager and MSP/MSSP partners
• Ensure the ongoing satisfaction, support, and adoption of new products and services by both MSP/MSSP partners and their end customers
• Effectively convey Palo Alto Networks' market leadership and value propositions
• Exhibit exceptional verbal and written communication skills to manage interactions with customers and partners
• Demonstrate agility in working within small, creative teams as well as cross-functional teams
• Champion collaboration and teamwork as fundamental principles
• Embrace an ambitious and proactive attitude
• Pursue continuous self-improvement and learning to maintain technical leadership in relevant technologies such as Networking, SD-WAN, SASE, data center, public cloud, cybersecurity, 5G, and more

Job Duties:

• To perform KYC due diligence of new relationships and existing clients (periodical revisions) as a Maker or Checker;
• To conduct checks and due diligence on these clients primarily looking out for PEP/Adverse news/information that may be detrimental to the reputation of the bank;
• To liaise and coordinate with Front Office and Client Office Team on the collection of the KYC documents/information;
• To escalate complex cases to APAC Compliance and/or Head Office Financial Security for advice, clarification or validation where applicable;
• To provide guidance and sharing of KYC knowledge to the junior team members in the team and other departments;
• Inputting and Maintenance of the Static Data/Accounts of the Clients into the KYC Database;
• Ensure accurate and proper maintenance of statistics for timely MIS reporting/other ad-hoc reports and perform monthly reconciliation on the KYC Status versus Opened Accounts of the Existing Clients (when required);
• To work with Client Office to ensure deliverables is done in accordance with business’ priority
• To raise escalation early to respective managers when there is seen to be a potential issues
• Involve in active dialogue locally and globally (when needed) and participate in local and global transformation projects
• Participate in discussion and regular calls with stakeholders to go through statuses of Periodic Review cases
• To take part in Projects and perform UAT testing assigned by the Manager

Job Requirements:

• Bachelor's Degree Holder in Banking / Finance / equivalent
• Minimum 2 - 3 years of experience in KYC / CDD, preferably in Corporate Investment

Interested applicants please send your resume in MS Words format and attention it to Tan Joanna (R1104661)

Short listed candidates will be notified

www.ambition.com.sg

EA Registration Number: R1104661

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

Service Engineer / Technical Specialist | 5 Days Up to $3k | Loyang

Location: Loyang Way
Working Days: Mon - Fri
Working hours : 830 a.m. to 530p.m.
Salary : $2,500 - $3,000

Requirements

• NTC2 / Diploma in Electronics/Mechanical/Mechatronics Engineering
• Preferably with experience in Vacuum Technology and/or Wafer Testing.
• Training provided
• Travelling required.

Responsibilities

• To provide support and application for Wafer Sort & Testing Related Equipment.
• Service & Calibration of Hi Vacuum Pumps and related equipment for the semiconductor industry.

The Supreme HR Advisory Pte Ltd | 14C7279
Ong Boon Kiet (Travys) | R22104769
Senior Recruitment Consultant

Location: Singapore Client Office (On-Site)

Salary: 50,000 - 62,000 SGD, annually + 10% performance bonus

THIS POSITION REQUIRES YOU TO BE IN OFFICE Monday - Friday.

A little bit about us:

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

About the Role:

Applied Value Technologies is seeking a Senior Technical Support Specialist to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into the People Experience, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the People Experience team is uniquely positioned to propel this work to the next level as the customer’s needs act as the guiding compass, not the technology’s limitations!

About You:

• Familiar with end-to-end Customer/IT support processes
• Adjusts easily to new or changing circumstances.
• A collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Focuses on achieving results that promote business success.
• Demonstrate proactive and professional communication skills with all stakeholders and partners
• Maintain a professional, adaptable, and respectful manner
• Provide high quality service to all users

Responsibilities:

• Handle and resolve complex customer issues that have been escalated from Level 1/Tier 1 support
• Utilize advanced troubleshooting techniques to diagnose and solve problems.
• Ensure issues are resolved within the agreed service level agreements (SLAs).
• Utilize Service Cloud analytics tools to identify trends, recurring issues, and areas for improvement in the triage process.
• Use Salesforce Service Cloud to track, manage, and resolve customer cases.
• Communicate effectively with IT and business stakeholders to improve on the ground engagement with cross-functional partners
• Maintain accurate and detailed case records, ensuring all interactions and solutions are documented
• Generate and analyze reports to identify trends and areas for improvement
• Provide exceptional customer service and ensure a high level of customer satisfaction.
• Follow up with customers to ensure their issues are fully resolved and gather feedback.
• Work closely with other departments, including Level 3 support, engineering, and product management, to resolve complex issues.
• Escalate unresolved issues to appropriate teams and follow up to ensure timely resolution.
• Participate in regular team meetings and provide feedback on service improvements.
• Stay updated on the latest features and best practices of Salesforce Service Cloud.
• Suggest and implement process improvements to enhance efficiency and customer satisfaction.
• Participate in ongoing training and professional development opportunities.

Your Expertise:

• Bachelors in Information Technology, Business or a related field preferred
• 3-5 years of experience in application support, with a focus on cloud services, HCM recruiting and/or SaaS platforms
• 3+ years in a hands-on application production support role working on triage, troubleshooting, and coordination on HRIS / ATS systems
• Understanding of end-to-end HCM recruiting processes (Workday)
• Proficiency in using Service Cloud, CRM systems, and support ticketing systems
• Experience in other 3rd party CRM tools
• Understanding of cloud computing concepts and architectures and familiarity with APIs, integrations, and common web technologies.
• Knowledge of database management and querying.
• Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
• Experience operating with SLAs in a client-facing role in a production environment
• Ability to work effectively as part of a team and collaborate with other departments.
• Highly organized with the ability to manage multiple cases and tasks simultaneously.
• Ability to work in an onsite office setting 100% of the time
• Flexible to work on-call schedule on weekdays and occasionally on weekends

Nice to have:

• Experience with case management, automation, and service analytics in Salesforce.
• Intermediate SQL skillset
• Strong familiarity with Workday HCM and Salesforce Service Cloud
• Experience with reporting and metrics
• Strong expertise with rules-based automation, process documentation, and ITSM best practices (ITIL)
• Salesforce Service Cloud Certification
• Workday HCM Certification

We’ve got you covered:

• Competitive salary + performance bonus
• Unlimited paid leave
• 100% employer - paid healthcare benefits (medical, dental vision)
• Sick leave accrual
• 100% paid parental leave - up to 16 weeks
• $1,200 Learning & development allowance (annually)
• $1,200 Health & Wellness allowance (annually)
• Employee referral program
• 401k match up to 4%
• 12 paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in Singapore and passing a complete background check.

We are representing our client in the global technology and engineering space to look for an experienced Technical Services Manager who will manage all the technical personnel in the project team and assigning technical tasks to them and oversees the delivery of technical services to customers.

You are responsible for ensuring that the technical services meet the quality standards, budget, and deadlines of the clients or the organization.

Requirements

• Work closely with the Project Manager to ensure that the project milestones are met, and coming out with the detailed schedule with the tasks, dates and duration
• Work closely with Pre-sales team to review their design, scope and effort estimation for new opportunities
• Lead a team of Technical resources in the project to complete the required scope on-time.
• Lead the design and architecture of cloud solutions based on business requirements and best practices.
• Oversee the deployment of cloud services and applications, ensuring reliability, scalability, and performance.
• Lead cloud infrastructure provisioning, configuration, and optimization efforts.
• Collaborate with cross-functional teams to integrate cloud solutions with existing systems and applications.
• Monitor and analyze cloud infrastructure performance metrics to identify areas for optimization and improvement.
• Implement performance tuning strategies to enhance the efficiency and responsiveness of cloud-based systems.
• Drive initiatives to automate repetitive tasks and streamline cloud operations.
• Provide technical leadership and guidance to cloud PS teams.
• Mentor team members on cloud technologies, best practices, and emerging trends.
• Evaluate cloud service providers and technologies to determine the best fit for organizational needs.

Requirements

• Minimum 15 years of experience in IT infrastructure management, with at least 8 years focused specifically on cloud technologies.
• Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect are required
• Demonstrated experience in designing, implementing, and managing cloud solutions in public, private, or hybrid environments is essential. Candidates should be proficient in one or more cloud platforms such as AWS, Azure, or Google Cloud.
• Strong understanding of cloud architecture principles, including compute, storage, networking, and security concepts. Experience with cloud-native services and technologies is highly desirable.
• Proficiency in cloud automation, orchestration, and infrastructure-as-code tools such as Terraform, Ansible, and Kubernetes. Experience with DevOps practices, CI/CD pipelines, and containerization technologies (e.g., Docker) is a plus.
• Strong leadership, communication, and interpersonal skills are essential for this role. Candidates should have experience leading teams, collaborating with stakeholders, and driving technical initiatives.
• Experience in leading a team of technical resources and provide mentorship and guidance to them (if neccessary)
• Experience with infrastructure automation and configuration management tools such as Terraform, Ansible, Puppet, or Chef. Ability to define infrastructure resources declaratively and manage them programmatically.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
• Ability to collaborate effectively with cross-functional teams and stakeholders, fostering a culture of teamwork and collaboration.
• Knowledge of containerization technologies like Docker and container orchestration platforms such as Kubernetes. Experience in containerizing applications, managing container clusters, and optimizing containerized workloads.
• Understanding of cloud networking concepts including virtual networks, subnets, routing, load balancing, and security groups. Knowledge of network protocols, VPNs, and SD-WAN technologies.
• Familiarity with DevOps principles, continuous integration/continuous deployment (CI/CD) pipelines, version control systems (e.g., Git), and agile methodologies. Ability to automate software delivery processes and streamline development workflows.

Technical Safety Specialist (Ref.No. R1007102)

at our location in Singapore

This Technical Safety Specialist is reporting directly to the System Assurance Manager.

This Technical Safety Specialist is responsible for the execution of RAMS Engineering activities in accordance with the company’s processes, applicable industry standards and best practices.

You will enjoy having these responsibilities:

• Execution of RAMS Engineering activities in accordance with the company’s processes, applicable industry standards and best practices;

• Ensure RAMS strategies are flowed down throughout the project organisations;

• Perform hazard identification studies, hazard analyses, safety analyses and hazard management;

• Define safety requirements; analyse and evaluate design compliance with safety requirements and safety principles;

• Review safety test strategies, plans, procedures, scenarios and test results;

• Review Installation, Cut-in / Cut-out, T&C, and Deployment method statements;

• Review the adequacy and completeness of safety evidence and produce safety artefacts;

• Ensure effective communication of Safe Operating Requirements (SORs) to Customer;

• Perform RAM analyses and manage RAM demonstration;

• Interface the Customer and other parties for project RAMS coordination;

• Interface the organisation management for RAMS activities internal reporting;

• Maintain KPI on RAMS activities including: Quality, Cost and Deadlines;

• Other tasks as assigned by the direct manager.

You have:

• Bachelor’s degree or higher in Engineering Fields of Electrical, Electronic, Computer Science & Engineering, or related discipline

• Good knowledge of CENELEC (EN) Railway RAMS Standards

• Good knowledge of railway signalling principles and CBTC system

• Minimum 5 years’ experience in RAMS Engineering on railway safety-related systems including minimum 2 years’ RAMS experience on CBTC system; OR

• Minimum 5 years’ experience in Design & Engineering (System, HW and/or SW), Integration, Testing, Verification and/or Validation of CBTC system

Our esteemed client, an established MNC, is searching for a Technical Assistant (Electromagnetic Compatibility):

Job Responsibilities

• Set up and perform tests on company's products to meet various commercial EMC (Electromagnetic Compatibility) standards.
• Prepare test reports and compile test data.

Job Requirements:

• ITE or Diploma in Electrical & Electronics or a related field.
• At least 3 months to 1 year of working experience in product testing.
• Self-motivated and able to work independently.
• Strong teamwork and interpersonal skills.
• Experience in a manufacturing plant environment is a plus.

Additional Information:

• Salary: Up to SGD 2,000 +AWS +VB
• Working Location: West

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

Job Description:

We are seeking an experienced Revenue Analyst to manage and optimize our revenue, profit, and pricing strategies. This role involves analyzing Pricing data, forecasting revenue, and developing actionable insights to maximize profitability. The ideal candidate will possess strong analytical skills, experience in revenue management, and proficiency in market and pricing analysis.

Key Responsibilities:

• Revenue & Pricing Analysis: Prepare and provide revenue forecasts, pricing strategies, and financial projections. Analyze data to draw actionable business conclusions and offer recommendations for improvement.
• Reporting & Forecasting: Monitor and report on financial performance against budgets and historical data. Manage month-end reporting, perform audits, and prepare forecasts for revenue and profit.
• Market & Competitive Analysis: Conduct competitive analysis and support market sales strategy meetings with data-driven insights.
• Stakeholder Communication: Develop and maintain relationships with stakeholders, ensuring clear communication of data analysis and reports.
• Skills:
  • Strong analytical and decision-making abilities
  • Excellent communication and presentation skills
  • Ability to multitask and meet deadlines in a fast-paced environment
  • Proficiency in MS Excel and PowerPoint
  • Understanding of competitive market dynamics

If you are a proactive individual with a passion for optimizing revenue and pricing strategies, we invite you to apply for this exciting opportunity.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys’ privacy policy.

Responsibilities:

• Review of project orders relevant specification and/or data sheets
• Providing and implementing cost effective and best engineering solutions for project
• Support sales, project and production team on various aspects of technical/engineering matters
• Prepare engineering documents, i.e. Assembly drawing with BOM, control schematic drawing, test procedure, data sheet and engineering library
• Manage engineering change function and ensure engineering documents are updated
• Providing engineering practice and calculation to meet project timeline
• Field support for the customers to resolve after sales / any technical issues
• Travel along with Technicians to installation base and sites if situation arises
• Administer and to maintain the SAP item master data
• Drive the department’s improvement programs and/or process efficiency initiatives

Requirements:

• Diploma/Degree in Mechanical/Instrumentation or equivalent
• At least 1-2 years experience in Marine, Oil & Gas or Automation industry
• Possess knowledge in instrumentation and control system
• Knowledge in industrial standards related to Valve Automation
• Able to read and interpret Drawings, Specifications and Technical documents
• Knowledge of AutoCAD 2D/3D or drafting software & SAP will be added advantage

Interested applicants, send in your updated resume by clicking “Apply Now”.

Michelle Koh

EA License No.: 23C1894

EA Personnel No.: R1656105

What an Analyst, Implementation Services does at Visa:

The Implementation Services team is a talented team of professional services organization responsible for overall technical program management and implementations, with a focus on implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the Asia Pacific (AP) region.

This position serves as Visa Project Manager for implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the AP (Asia Pacific) region.

This is an individual contributor responsible for solving complex problems, serving to gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features, and functionality. 

In this role, you are expected to:

• Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are met in line with agreed timelines
• Coordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions 
• Confidently manage client projects in parallel to product developments and a changing landscape 
• Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders
• Be able to communicate complex, technical concepts in a focused and well-organized manner 
• Be able to learn and acquire knowledge in modern technologies in keeping step with market developments 
• Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions 
• Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications
• Represent client system and operational requirements to internal Visa organizations
• Be an active contributor in a high-performing, supportive, and inclusive team culture
• Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor 
• Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments, leveraging your immediate manager for guidance and direction where needed
• Coordinate internal Visa resources to ensure delivery on commitments 

Why this is important to Visa:     
The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues. The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.  

Projects you will be a part of:

Client implementation projects are the gateway to new business and increased revenue for Visa, as well as being key to helping our clients achieve their business objectives. The team leads project discussions with Visa Clients to achieve a timely and error free implementation of new Visa products and services and/or add-on of Visa programs. This role is responsible for solving complex problems and taking a broad perspective to identify innovative solutions.

If you are passionate about efficient project delivery that meet key business needs, love to apply your business acumen to solve unique or complex problems and get excited about delighting our clients through successful and efficient project execution, then this is the role for you.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Benefits:

• Basic: Up to $4500
• Transport allowance: $800
• Mobile allowance
• OT Pay

Responsibilities:

• Provide technical support and assistance to clients and internal teams in the security solutions industry.
• Install, maintain, and troubleshoot security systems such as CCTV, access control, and alarm systems.
• Conduct site surveys and assessments to determine optimal security system solutions.
• Collaborate with clients to understand their security requirements and provide customized solutions.
• Ensure compliance with industry standards and regulations in the implementation of security systems.
• Provide training and guidance to clients and internal teams on the operation and maintenance of security systems.
• Monitor and evaluate the performance of security systems and recommend improvements or upgrades.

Requirements:

• Min Nitec Electrical or Electronic Engineering or related field.
• Min 2 years of experience in the security solutions industry.
• Strong knowledge and hands-on experience in CCTV, access control, and alarm systems.
• Excellent problem-solving and troubleshooting skills.
• Good communication and interpersonal skills.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No.: 13C6305

Registration No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Handle the machine and equipment in the factory to ensure they run smoothly and increase efficiency.
• Hands on in the daily operations at the manufacturing plant.
• Implement and maintain good manufacturing standards to achieve higher efficiency, productivity and quality.
• Create realistic workflows for plant operations to run smoothly.
• Consolidate quantitative and qualitative data for reporting and analysis.

Requirements:

• Diploma and above
• At least 3 years of experience in handling machine and equipment in a food manufacturing industry.
• Excellent problem-solving skills with good planning, organization and project management skills.
• Familiar with local regulation (SFA, NEA) and F&B certifications (BRC/FSSC22000).

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Responsibilities:

• Equipment set up for various systems, conduct testing & commissioning
• Follow up with clients in a timely manner
• Assist Sales Team with Site survey & system design
• Provide support and manage project
• Perform troubleshooting and repair / replace faulty parts
• Provide onsite support to diagnose and rectify problems
• Equipment set up for various systems, conduct testing & commissioning
• Follow up with clients in a timely manner
• Assist Sales Team with Site survey & system design
• Adhoc duties as required

Requirements:

• Experience in Technical Projects, i.e.: upgrade software in comp's products: CCTV
• Able work independently and also with other both indoor and outdoor locations

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

HDB SENIOR RESIDENT TECHNICAL OFFICER

1) Minimum 8 years experience in site supervision of highrise residential projects.

2) Essential to have good knowledge and experience with Architectural, Civil & Structural and M&E works.

3) Possess at least the National Construction Certificate of Supervision (NCCS).

4) Preferable with prior experience in HDB projects.