• At least five (5) years of pertinent experience as a RTO, with a minimum of 3 years specifically in overseeing the realms of building construction, architecture, and interior fittings.
• Hold a degree in Architecture or Building Services from a Polytechnic or similar institution;
• Recognized by both the Joint Accreditation Committee of the Institution of Engineers Singapore and the Association of Consulting Engineers Singapore.
• Hold a qualification for Workplace Safety and Health Management in Construction Industry (WSHMCI). Formerly known as Supervise Construction Work for WSH (SCW) / Building Construction Supervisor Safety Course (BCSS);
• Familiar with legal regulations for overseeing sites, ensuring quality control, managing construction, and submitting progress updates.
• Skilled at keeping accurate and up-to-date site records on work progress.
• Taking initiative to handle and address site problems while demonstrating strong team cooperation.
• Required to be available for different work schedules.

Technical

• Responsible for the maintenance and upkeep of his assigned vessels at all times.
• Able to provide analysis of the nature and causes of serious breakdowns and damage
• Ensure that vessels under his management complies with statutory, class and other third-party requirements
• Possesses a strong understanding of the technical knowledge of ships and keeps abreast of industry standards and regulations In charge of budget Compliance, which is to ensure maintenance and repair in accordance with company standards and within approved budget
• Ensure coordination of activities with the operations department to ensure that ship support is achieved in the most efficient and cost-effective manner
• Overseas and allocate resources to support operations efficiently
• Expected to carry out regular ship visits as per the company requirement and update vessel status consistently

Crew Management

• Brief crew on organizational policies, documentation and procedures.
• In charge of the appraisals of crew members, together with the
• Operation team Responsible for the compliance for crew manning and
• Other administration purposes Ensure welfare of the crew
• Be the contact point between the crews/vessels and the management

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Job Responsibilities:

1. Team Leadership: Lead the core business engineering team, continuously improve team capabilities, allocate technical resources effectively, foster innovation, and ensure the team adapts to industry and company growth needs.

2. Problem Solving: Proactively identify and analyze complex, long-term critical infrastructure issues, develop and implement effective solutions, mentor subordinates, and establish both long-term visions and short-term execution plans.

3. Cross-Department Collaboration: Exhibit excellent project management and organizational coordination skills, drive cross-department collaboration, actively overcome obstacles, and ensure project goals are achieved on time and with high quality.

4. Technical Foresight: Maintain sensitivity to cutting-edge industry products and deep technical research, lead the team in architecture design, technology selection, and overcoming challenges, promoting technological innovation in compliance with industry standards.

5. Customer Focus: Build and lead a customer-centric organization, ensure effective communication both internally and externally, focus on delivery results, and enhance customer satisfaction.

Job Requirements:

1. Professional Background: Possess a background in computer science or related fields, with over 10 years of experience in technology development and architecture for large and medium-sized internet products.

2. Rapid Learning: Capable of quickly learning and understanding new technologies, adapting to new changes, and having excellent foresight and sensitivity to technology and planning.

3. Team Management: Have at least 5 years of experience managing teams of no less than 30 people, possess cross-department collaboration skills, and have achieved significant results in technology and business.

4. Upward Management: Possess upward management capabilities, a positive attitude, a sense of responsibility, and entrepreneurial thinking, able to solve problems in high-pressure environments.

5. Communication Skills: Excellent written and verbal communication skills, able to effectively convey complex technical concepts and strategies, and implement team training programs.

6. International Perspective: Possess an international perspective, able to work in a multicultural environment, and have cross-cultural communication and collaboration abilities.

Join us and leverage your extensive experience and technical depth to propel our company to the next stage of growth in software development, internet, and blockchain technologies. Apply now to make a significant impact and lead our exceptional team to new heights.

Responsibilities:

• Develop new applications / sub-modules in accordance to the technical and system design specifications for the Business
• Maintain and enhance the existing modules / applications and implement the system changes based on the functional specifications given
• Propose and implement new methodology / framework / algorithm which will benefit the development processes as well as business goals
• Interact extensively with internal /external business users to understand business issues and challenges for Taxi business, translating the above into technical specifications for system design and development
• Provide guidance to staff / system developers on system development and design
• Lead and manage the assigned projects plus on-going support activities

Requirements:

• Bachelor Degree in Computer Science, Software Engineering, or equivalent discipline
• At least 8 years of Software Development with 2 years leadership experience
• Familiarity with Linux and Windows platforms, Java, C# and .NET
• Familiar with databases and application servers such as Oracle, PostgreSQL and JBoss
• Strong software engineering skills with a track record of delivering web applications and APIs
• Strong organizational skills,attention to detail and tenacityfor follow-through

Supporting the Mechanical Maintenance team, you will be responsible for carrying out maintenance works in a safe, efficient and timely manner in accordance with maintenance strategy, to meet planned schedule requirements.

Responsibilities

• Perform preventive maintenance to ensure that plant equipment and auxiliary systems continue to operate smoothly and efficiently
• Perform repair or replacement of defective or malfunctioning components of machinery and equipment
• Assist with the monitoring of contractors involved in maintenance on site and maintain asset maintenance plans
• Attend to work orders allocated by Mechanical Engineers
• Perform other duties as assigned

Requirements:

• Diploma in Mechanical Engineering or equivalent
• Preferably 3 years of relevant experience in Power Plants or related industries will be advantageous
• Self-driven, with a good working attitude, and a good team player.
• Have a safety mindset and display good workplace safety behavior.
• Be a part of the CERT team and be actively involved in emergency responses whenever called upon.

Main Purpose of the Job:

The Lead Resident Technical Officer represents clients on construction sites. He/She must be able to read and interpret architectural drawings and details of construction projects and ensures that construction projects follow contracts and regulations. He/She shall be working under the control and direction of the appointed Qualified Person(s) when carried out his/her duties for the assigned project. He/She works indoors at project site’s office, and may also work outdoors at the project construction sites when required.

Job Description (Key Responsibilities):

• Supervise construction works, maintain quality control and ensure that the works are carried out in accordance with the project specifications, design intent, approved drawings and site instructions by the supervising qualified persons and project consultants/clients
• Ensure that contractors carry out their work in compliance with the prevailing regulations set up by the building authorities and government agencies of Singapore
• Inspect materials and workmanship of construction work.
• Perform tests to check the quality of materials.
• Review project drawings and specifications, and raise any discrepancies and/or potential problems to the appointed Qualified Person and project consultants/clients
• Attend meeting with qualified persons and project consultants/clients
• Assist in preparing progress reports
• Other ad hoc duties as and when directed

Job Requirements & Person Specification (Qualifications, Experience, Skills & Behaviours)

• Diploma/Degree in Civil & Structural (C&S) Engineering (or) Possess at least the National Construction Certificate of Supervision (NCCS)
• Accredited as a C&S Resident Technical Officer (RTO) by Institution of Engineering Singapore (IES) or Association of Consulting Engineers Singapore (ACES)
• Minimum 5 years’ experience in site supervision of HDB BTO projects.
• Essential to have good knowledge and experience in architectural, Civil & structural and M&E works.
• Certificate in BCSS (Building Construction Safety Supervision) or other similar construction-safety certification.

About Asia Infrastructure Solutions:

Asia Infrastructure Solutions is a leader in delivering project & programme management, cost management, sustainable design, engineering, business advisory and consultancy solutions for the infrastructure, buildings, and environmental sectors. The company was established by Global Infrastructure Solutions Inc. (GISI), the largest privately owned construction manager in the commercial building, industrial and healthcare markets, and a leading project / construction manager in the environmental and public infrastructure sectors. GISI and its founding members have over 90 years of project experience in Asia and currently employs 12,500 employees globally, operating in more than 90 countries.

Asia Infrastructure Solutions has a strong and diversified team of project managers, construction managers, programme managers, cost managers, sustainability consultants and various disciplines of engineering professionals with a long track record in the infrastructure, building and environmental sectors delivering the future for the built and natural environment. Our professional and technical expertise and capabilities are inherited from the Arcadis Design & Engineering / Hyder / Freeman Fox in Hong Kong and Arcadis Consulting / EC Harris / Davis Langdon & Seah businesses in Singapore which span many decades in the Asia region.

Notable projects in Singapore include the Jewel at Changi, CapitaSpring, the North-South Corridor, various hotels, data centers and corporate headquarters for the world’s leading MNCs to name a few.

We empower our employees to succeed and we invest in their professional growth through learning & development programmes as well as membership of professional bodies. Our employees also receive a range of benefits that includes opportunities for hybrid/flexible working, a share-ownership scheme, and private healthcare coverage.

Asia Infrastructure Solutions . Delivering the Future . AsiaInfraSolutions.com

Fair recruitment practices:

Asia Infrastructure Solutions adheres to the Tripartite Standards for Recruitment Practices in Singapore and uses fair, merit-based, and inclusive hiring practices.

Employment agencies:

Candidates referred by employment agencies will not be considered unless the agency has been explicitly instructed to provide candidates for the stated role.

Role: Lead Technical Consultant

Responsibilities

• Responsible for Design and delivery of DeltaV systems on site.
• Participate in the design, development, and implementation of Automation solutions in line with S88 standards for the plant.
• Lead team of engineers to deliver the Automation Project on site.
• Lead, design Develop and/or review System Development Life Cycle (SDLC) deliverables, compliant with the site’s standards.
• As a Subject Matter expert, lead development of systems architecture, specifications, controls strategies, sequence of operations through all design stages
• Build and maintain trusted relationships with client.

Requirements

• Good technical proficiency on controls systems including familiarity with control panels, networking, panel/field wiring and PLC control systems.
• Good experience In Automation Sector ideally in the Pharmaceutical and/or Biotechnology industry.
• Good Experience in the Designing and commissioning of DeltaV DCS project for GMP manufacturing site.
• Through understanding of Batch s88 standards (CM, EM, Phases, Recipes, Units etc),
• Familiarity with GAMP lifecycleand quality management processes employed in the pharmaceutical sector.
• Excellent computer skills, proficient in Microsoft Excel, SharePoint, Word and PowerPoint.
• Excellent communication and customer orientation skills.
• Leadership abilities, works well in a team environment.
• Capacity to lead team of engineers for design, development, and delivering Automation projects.
• Experience with Operations Support on site
• Good analytical & problem-solving skills

About Cognizant

Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Job Description

The job involves the supervision of MRT projects Cross Island Line.

For those with less than the specified 3 years of relevant experience, training will be provided.

Job Requriements

RTO shall have diploma in the civil/structural discipline or National Certificate in Construction Supervision (NCCS) or equivalent and accredited by and registered with IES/ACES with minimum 3 years relevant experience in supervision deep excavation/ basement works.

- MRT experience will be an advantage.

- To assist RE & SRE to monitor all site activities

- Willing to work on night & rotation shifts

Responsibilities:

• Assist in daily close supervision and coordination duties of structural works
• Inspect and supervise Contractors’ works and tests to Approved Drawings and Specifications
• Keep quality records of all works, monitor and report on work progress
• Responsible for the consistency of quality assurance inspections and testing for works
• Implement quality assurance plan in a well-coordinated manner
• Coordinate with Contractors, Stakeholders, Authorities, Interfacing Contractors and the like on execution of works

Requirements:

• Diploma in Civil/Structural Engineering
• Registered as Resident Technical Officer with the Joint Accreditation Committee of the Institution of Engineers Singapore / Association of Consulting Engineers Singapore
• 8 years of relevant experience in quality assurance inspections on C&S works for various building/infrastructure projects
• Contract duration is for up to 12 months

Enjoy free travel, health screening, flexible benefits and more!

Responsibilities:

• Plan and manage daily preventive maintenance and repair activities and maximise manpower resources in the workshop
• Schedule buses for preventive maintenance and inspections
• Assess conditions of buses and prioritize buses due for maintenance and repair
• Liaise with vendors on maintenance issues

Requirements:

• Diploma in Electrical or Mechanical Engineering and 4 years of relevant experience
• Applicants with NITEC in Automotive Technology (Heavy Vehicles) and 10 years of relevant experience will also be considered
• Proficient in MS Office
• Positive, independent and able to work under pressure
• Good communication and interpersonal skills
• Shift work may be required

We regret to inform that only shortlisted canddiate will be notified.

Submitting this application for this position, you acknowledge that you have read the Data Protection Policy for Job Applicants (the “Policy”) of SBS Transit Ltd and its subsidiaries, affiliates and related corporations (‘SBST”) and consent to:

a. The collection, use and disclosure of your personal data by SBST for the purposes of your application and potential employment with SBST and the purposes set out in the Policy: and

b. SBST’s retention of your personal data for two years for consideration of future job opportunities (where applicable) form the date of submission of application.

Job Responsibilities:

• Plan/review 3D modeling using E3D/S3D for mechanical, safety, soft volumes, escape and transport routes, access and material handling routes, equipment modeling, package modeling with required TP points, piping, and pipe supports.
• Familiar with offshore facilities – platforms and FPSO layout design, material handling, piping/pipe support design, safety requirements, conducting 3D model reviews, and weight management as per the project requirements.
• Effectively manage design changes and provide appropriate solutions as needed during project execution.
• Coordinate with other discipline design teams to achieve optimal use of the 3D modeling space and minimize last-minute changes to the design.
• Liaise closely with the pipe stress team to acquire inputs for finalizing the pipe routing and pipe support locations and types.
• Review vendor drawings for static equipment/rotating equipment/packages and ensure all nozzle orientations and vessel cleat support requirements are in line with design requirements.
• Perform/check weight management studies for piping and prepare and issue piping weight control reports.
• Assist the Lead Engineer with the quality plan for layout/piping design, preparing plans and schedules, estimates, progress measurement, weight control reports, and contribute to technical presentations and write-ups.

Job Requirements:

• Degree in Mechanical Engineering, with exposure to piping layout design and weight concepts.
• Minimum 15 years of experience.
• Familiar with offshore/FPSO piping layout, support, and weight management concepts.
• Able to work independently with minimal guidance, and coordinate well with the piping materials and stress teams, as well as other disciplines.
• Hands-on exposure to the E3D/S3D suite of applications, including MDS.
• Capable of leading and guiding a team of Piping/MDS Designers on assigned areas/sub-areas.
• Experience as a Piping Weight Management Specialist and issuing piping weight control reports.
• Experience in similar-sized offshore platform/FPSO projects.
• Expertise in offshore platform/FPSO piping and support design and weight management.

As a member of the Control and Instrumentation team, you will be responsible for executing maintenance work on instrumentation and control systems in the power plant effectively, efficiently, and to comply with safety and regulatory requirements.

Responsibilities:

• Carry out repair and rectification of equipment failure and malfunction. Test and recommissioning of rectified system or equipment
• Carry out the overhaul, inspection, calibration, servicing program during plant scheduled outage.
• Implement modification, upgrading, and installation plans for plant system and equipment for enhancement, availability, and reliability improvement.
• Maintains detailed work reports, spreadsheets, graphs, plots on computer-based software (Maximo, MS Word, and MS Excel)
• Assist Engineers and Technical Officers in the maintenance work
• Supervise contractors under his charge

Requirements:

• Diploma in Electronics Engineering or equivalent
• Possesses knowledge of Instrumentation
• Preferably possesses 2 years of experience in Power Plant or Oil and Gas industry
• Self-driven, with a good working attitude and a good team player
• Is available on standby after office hours for emergency calls
• Have a safety mindset and display good workplace safety behavior.
• Be a part of the CERT team and be actively involved in emergency responses whenever called upon.

Job Responsibilities:

• Ensure vessel certificates are up-to-date and maintain e-documents within the system.
• Assist the Technical Superintendent or Manager in the preparation, monitoring, and control of repair and maintenance budgets for the fleet.
• Support the Technical Superintendent/Manager with the quotation and requisition processes for services and stores.
• Contribute to the creation of technical specifications for dockings and related operations.
• Review and follow up on Planned Maintenance System (PMS) reports from vessels.
• Oversee the tracking and submission of month-end reports from vessels.
• Carry out other ad-hoc tasks as assigned by the Technical Superintendent/Manager.

Job Requirements:

• Diploma/ITE in Marine Engineering or a relevant field (preference for Maritime or engineering majors).
• Excellent communication and interpersonal abilities.
• Proficient in MS Office software.
• Able to work independently.
• Ability to complete tasks within set deadlines.
• Effective team player.

Responsibilities:

• Equipment set up for various systems, conduct testing & commissioning
• Follow up with clients in a timely manner
• Assist Sales Team with Site survey & system design
• Provide support and manage project
• Perform troubleshooting and repair / replace faulty parts
• Provide onsite support to diagnose and rectify problems
• Equipment set up for various systems, conduct testing & commissioning
• Follow up with clients in a timely manner
• Assist Sales Team with Site survey & system design
• Adhoc duties as required

Requirements:

• Experience in Technical Projects, i.e.: upgrade software in comp's products: CCTV
• Able work independently and also with other both indoor and outdoor locations

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Role Overview

• To assist in technical investigations in case of fault calls and regularly review the preventive and corrective maintenance activities for property in the aviation sector. He / She should be a competent problem solver on the ground, possessing strong technical knowledge in building and M&E maintenance and ability to liaise with service providers to ensure maintenance or repair works are carried out timely.

Role Responsibilities

• To review preventive and corrective maintenance works to ensure adherence to quality and safety standards and regulations
• To lead technical investigations in response to fault calls
• To review documentation on procedure and schedules of maintenance works
• To track inventory levels of spare parts, consumables and non-consumable items
• To prepare technical reports and / or monthly reports where required
• To conduct risk assessments in accordance to regulatory and organisational Workplace Safety and Health(WSH) policies and practices
• Responsible for initiating and tracking all purchase requisitions and closing of work orders, including thepreparation of costing for all proposed works to his supervisors for approval and liaison with client reps.
• Liaising with term and adhoc contractors for all appointed works and coordinating with relevantstakeholders for approval and work executions, including reporting work progress and completion.
• Reporting to the Engineer and appointed reporting supervisor for any adhoc work matters.

Job Description (Key Responsibilities):

The Resident Technical Officer represents clients on Housing Development Board (HDB) / Land Transport Authority (LTA) construction sites. He/She must be able to read and interpret architectural drawings and details of construction projects and ensures that construction projects follow contracts and regulations. He/She shall be working under the control and direction of the appointed Qualified Person(s) when carried out his/her duties for the assigned project. He/She works indoors at project site’s office, and may also work outdoors at the project construction sites when required.

Tasks:

• Supervise construction works, maintain quality control and ensure that the works are carried out in accordance with the project specifications, design intent, approved drawings and site instructions by the supervising qualified persons and project consultants/clients
• Ensure that contractors carry out their work in compliance with the prevailing regulations set up by the building authorities and government agencies of Singapore
• Inspect materials and workmanship of construction work.
• Perform tests to check the quality of materials.
• Review project drawings and specifications, and raise any discrepancies and/or potential problems to the appointed Qualified Person and project consultants/clients
• Attend meeting with qualified persons and project consultants/clients
• Prepare progress reports for their clients.
• Other ad hoc duties as and when directed

Job Requirements & Person Specification (Qualifications, Experience, Skills):

• Diploma/Degree in Civil & Structural (C&S) Engineering
• Ideally already accredited as a C&S Resident Technical Officer (RTO) by Institution of Engineering Singapore (IES) or Association of Consulting Engineers Singapore (ACES)
• Certificate in BCSS (Building Construction Safety Supervision) or other similar construction-safety certification
• At least 2 years of experience as a Resident Technical Officer (RTO) or similar site-based role (e.g. Site Engineer) for Housing Development Board (HDB) / Land Transport Authority (LTA) construction projects

About Asia Infrastructure Solutions:

Asia Infrastructure Solutions is a leader in delivering project & programme management, cost management, sustainable design, engineering, business advisory and consultancy solutions for the infrastructure, buildings, and environmental sectors. The company was established by Global Infrastructure Solutions Inc. (GISI), the largest privately owned construction manager in the commercial building, industrial and healthcare markets, and a leading project / construction manager in the environmental and public infrastructure sectors. GISI and its founding members have over 90 years of project experience in Asia and currently employs 12,500 employees globally, operating in more than 90 countries.

Asia Infrastructure Solutions has a strong and diversified team of project managers, construction managers, programme managers, cost managers, sustainability consultants and various disciplines of engineering professionals with a long track record in the infrastructure, building and environmental sectors delivering the future for the built and natural environment. Our professional and technical expertise and capabilities are inherited from the Arcadis Design & Engineering / Hyder / Freeman Fox in Hong Kong and Arcadis Consulting / EC Harris / Davis Langdon & Seah businesses in Singapore which span many decades in the Asia region.

Notable projects in Singapore include the Jewel at Changi, CapitaSpring, the North-South Corridor, various hotels, data centers and corporate headquarters for the world’s leading MNCs to name a few.

We empower our employees to succeed and we invest in their professional growth through learning & development programmes as well as membership of professional bodies. Our employees also receive a range of benefits that includes opportunities for hybrid/flexible working, a share-ownership scheme, and private healthcare coverage.

Asia Infrastructure Solutions . Delivering the Future . AsiaInfraSolutions.com

Fair recruitment practices:

Asia Infrastructure Solutions adheres to the Tripartite Standards for Recruitment Practices in Singapore and uses fair, merit-based, and inclusive hiring practices.

Employment agencies:

Candidates referred by employment agencies will not be considered unless the agency has been explicitly instructed to provide candidates for the stated role.

OVERALL POINTS

• Objective: this professional translates market needs into strategic technical actions in the company, therefore achieving short- and long-term goals in the organization, with the main focus on Enlarging the Niobium Market.
• Reference Professionals: Professional who is a Key Professional in the Region or an Expert in his/her Technical Field, either by developing technical projects of high complexity or with technical support to the customer, fully capable of understand and promote the solution of a give challenge.
• Team Work: Although in the technical Market development department, this professional acts in coordination with the segment leaders, with the subsidiary managers and the technical experts of correlated fields

DETAILS

• Activities: this professional is responsible to work in the team to implement the activities of Market expansion and growth within existing or new customers, guaranteeing that those actions are implemented in the correct deadline, scope / quality and cost, understanding obstacles and suggesting opportunities to overcome them. Reporting of activities in project or knowledgement systems are also key part of all activities performed.
• Knowledge: Deep understanding on the customers and main players in the specific region (regional professionals) or technological segment (global professionals), in order to understand the business logic and what are the main triggers that have to be addressed to implement or expand the Niobium solution.
• Technical Communication: participate in meetings, conferences or technical presentations to customers or other players in the value chain, fulfilling widespread needs of information on niobium.

Job Description

General Scope of services

• Carry out the supervision of building works as stipulated in the Building Control Act, working under the control and direction of the appropriate Qualified Person when carry out their supervision and fully responsible to the appropriate Qualified Person.
• Supervise the Arch, C&S and M&E works to ensure compliance with contract documents and acceptable standard of workmanship and take instruction from LC, QPs and TPs.
• Arrange and supervise acceptance tests on site.
• Check and monitor that works are carried out in a safe and proper manner.
• Check and monitor for good housekeeping.
• Ensure proper documentation and records of all works, including records of test, defect rectification, inspections, work progress, material testing and safety inspections.
• Check and monitor performance of workplace safety, health and environmental measures housekeeping on site and initiate preventive/corrective actions.
• Facilitate joint checks/inspections/testing’s/handover by HDB representatives or relevant parties to ensure compliance with HDB and relevant authorities’ requirements. Such checks/inspections/testing’s shall be on aspects such as quality, safety, cost control, housekeeping, environmental control, documentation, site records etc.
• Assist PM in attending and address residents’ request/feedback.
• Any other works, as and required by the Client as stipulated in the project contract’s requirements.

Requirement

• Diploma/ Degree in Arch/C&S/M&E Engineering from a University accredited by the Professional Board, Singapore
• Must be accredited as a Resident Technical Officer with BCA/IES/ACES
• Min. 5 to 8 years’ site working experience in Singapore, Arch, C&S and M&E in building projects
• Good supervisory and leadership skills
• Excellent communication skills, mathematical acumen, time management aptitude and the ability to solve complex problems

Please apply with a comprehensive resume, stating all working experiences, current and expected salary.

About the department

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

What you'll do

Do you like solving complex problems? Are you great at helping a team grow to surpass their potential together? Do you enjoy interacting with people at all levels and roles?

As a Technical Support Manager at Cloudflare you will:

Provide World-Class Support to our Millions of Customers - You will help the team triage and answer high priority tickets from both top partners and free customers, understand our customers needs and problems, in depth, in order to provide insights on them to the company and solve them, and are confident in addressing customer escalations with team members.

Manage Technical Support Engineers - You will coach the team to excel at their jobs, manage individual and team projects to on-time completion, have regular one-on-ones with everyone on your technical support engineering team, encourage professional development, help with training and QA, manage the support hiring process, and keep team morale high.

Help Manage and Improve Tools and Processes - You will manage and continuously improve our processes for helping customers, managing the team, and working with the rest of the company. They will also help to manage all of our support tools and software.

Work Cross-Functionally With Other Teams - You will work with other teams to guide projects that help the support team, customers and the company. You will act as the Voice of the Customer to communicate clearly the requests and problems our customers are reporting to the rest of the company through to resolution.

Examples of desirable skills, knowledge and experience

• Minimum of 3 years of team lead or management experience, with teams of 4 or more people
• Experience managing Support Engineers' performance and development
• Strong experience at hiring, coaching, and training Support Engineers
• Experience managing a team to meet and exceed their individual, team, and company goals
• Minimum of 5 years technical support experience for SaaS/PaaS enterprise solutions
• Fundamental understanding how the Internet works (OSI Model)
• Knowledge of DNS, SSL/TLS, HTTP, and network related concepts
• Familiarity with command line and command line tools including curl, dig, traceroute
• Experience providing global support that follows the sun 24x7x365
• You have strong communication skills, both verbal and written
• Past experience or interest in working at a fast-paced and high-growth company
• Ability and willingness to work occasional weekends, holidays, and after hours