Team Summary

Global Customer Assistance Services (GCAS) Operations provides emergency services to Visa cardholders around the world in more than 30 languages. Our services include emergency card replacement, emergency cash disbursement, reporting of lost or stolen cards, and general inquiries about benefits associ­ated with different types of Visa cards. GCAS also supports Finan­cial Institutions that access Visa Online (VOL) by granting access to content and applications, re­setting passwords, and providing general information.

The services are supported via Voice, Email and Chat channels.

What a Client Care Support does at Visa:

The Client Care Support representative will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. 

A Client Care Support representative is responsible for Voice Channel only.

In this role, you are expected to:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders,provide thought-leadership and inspire both customers and peers in a diverse business environment.
• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide general information and support on any VISA related topic or product and direct the customer accordingly.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Use several computer programs to respond to customer inquiries.
• Document cases to show action taken.

Why this is important to Visa

This position is akin to a brand ambassador’s role. The role requires one to project the image of the company in the most professional manner. The services offered fulfilled the needs of the customers and bring in revenue to the company.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary:

Global Customer Assistance Services (GCAS) Operations provides emergency services to Visa cardholders around the world in more than 30 languages. Our services include emergency card replacement, emergency cash disbursement, reporting of lost or stolen cards, and general inquiries about benefits associ­ated with different types of Visa cards. GCAS also supports Finan­cial Institutions that access Visa Online (VOL) by granting access to content and applications, re­setting passwords, and providing general information.

The services are supported via Voice, Email and Chat channels.

What a Client Care Support does at Visa:

The Customer Service Support will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. 

A Client Care Support is responsible for Voice Channel only.

In this role, you are expected to:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders, provide thought-leadership, and inspire both customers and peers in a diverse business environment.
• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide general information and support on any VISA related topic or product and direct the customer accordingly.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Use several computer programs to respond to customer inquiries.
• Document cases to show action taken.

Why this is important to Visa:

This position is akin to a brand ambassador’s role. The role requires one to project the image of the company in the most professional manner. The services offered fulfilled the needs of the customers and bring in revenue to the company.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Mandatory Skills

Responsibilities

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

· At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

· Experience in application implementation projects in financial institutions would be advantageous.

· Strong analytical and problem-solving skills.

· Ability to perform impact analysis in a structured manner.

· Good verbal & written communication skills.

· Proactive and able to work independently and under pressure.

· With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Mandatory Must-have Tech Skills / Framework:

Core technical competency must require:

• Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

• Application Monitoring Tools
• Incident Management
• Problem Management
• Self-motivated with a strong sense of ownership and accountability
• A quick mind with a problem-solving aptitude, creative & pragmatic
• Good project management skills with attention to details, ability to multi-task and work within tight timelines
• Strong stakeholder management and interpersonal skills, with good oral and written communications skill
• Experience working with cross-cultural teams is a plus
• Good knowledge of financial institution products and digital platforms are added advantages

Shift Timing (12-hour shift)

0800hr – 2000hr

2000hr – 0800hr

The Project Engineer is responsible for the day-to-day supervision of projects and installation activities. He is responsible to ensure that designs and equipment are organized in a timely manner to ensure customer / end-user requirements are met. He shall also manage and control costs on the projects to maximize margins under his charge. He shall monitor the progress and ensure customer billings are done at various agreed milestones and when the project is complete.

He will also need to liaise closely with the other sales teams, purchaser, warehouse supervisor and project admin coordinator on material procurement and delivery.

Roles & Responsibilities

Establish and maintain contacts with existing and new customers

To prepare vendor document submission

To prepare project costing

Coordinate delivery schedules with suppliers / manufacturers.

Liaise with EPC’s engineer for inspection / attend progress / technical meeting with EPC/ client representative.

Carry out inspection checks for the equipment according to the project requirements / supervise fabrication work by fabricators.

Attend and supervise FAT (Factory Acceptance Test) in workshop for Firefighting system.

Prepare final documentation.

Able to travel for overseas for testing & commissioning work at client’s yard.

Meet regularly with other staff to develop strategies to improve productivity and increase margins

Maintain up-to-date computer database of customers, projects and progress/status

Performs any other duties as required by the New Business Unit Manager

Requirements

Min 3 to 5 years’ experience in firefighting system, lifesaving appliances and rescue & safety equipment

Min Diploma in mechanical / marine offshore engineering

Knowledge and hands on of AutoCAD software for 2D & 3D drawings

Outgoing personality

Interpersonal and negotiating skills

Computer literacy

Good written and verbal communication skills

Self-presentation

Independent and self-motivated

Mandatory Skills

Responsibilities

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

· At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

· Experience in application implementation projects in financial institutions would be advantageous.

· Strong analytical and problem-solving skills.

· Ability to perform impact analysis in a structured manner.

· Good verbal & written communication skills.

· Proactive and able to work independently and under pressure.

· With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Mandatory Must-have Tech Skills / Framework:

Core technical competency must require:

• Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

• Application Monitoring Tools
• Incident Management
• Problem Management
• Self-motivated with a strong sense of ownership and accountability
• A quick mind with a problem-solving aptitude, creative & pragmatic
• Good project management skills with attention to details, ability to multi-task and work within tight timelines
• Strong stakeholder management and interpersonal skills, with good oral and written communications skill
• Experience working with cross-cultural teams is a plus
• Good knowledge of financial institution products and digital platforms are added advantages

Shift Timing (12-hour shift)

0800hr – 2000hr

2000hr – 0800hr

Mandatory Skills

Responsibilities

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

· At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

· Experience in application implementation projects in financial institutions would be advantageous.

· Strong analytical and problem-solving skills.

· Ability to perform impact analysis in a structured manner.

· Good verbal & written communication skills.

· Proactive and able to work independently and under pressure.

· With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Mandatory Must-have Tech Skills / Framework:

Core technical competency must require:

• Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

• Application Monitoring Tools
• Incident Management
• Problem Management
• Self-motivated with a strong sense of ownership and accountability
• A quick mind with a problem-solving aptitude, creative & pragmatic
• Good project management skills with attention to details, ability to multi-task and work within tight timelines
• Strong stakeholder management and interpersonal skills, with good oral and written communications skill
• Experience working with cross-cultural teams is a plus
• Good knowledge of financial institution products and digital platforms are added advantages

Shift Timing (12-hour shift)

0800hr – 2000hr

2000hr – 0800hr

A Corp Lab in NTU is seeking to hire a Research Engineer II who will contribute to the development of graph-based reasoning networks for accurate and stable facial landmark detection models. The ideal candidate will possess the ability to apply recent technological advances in graph reasoning networks to the face alignment tasks.

Key Responsibilities:

• Develop graph-based reasoning networks for facial landmark detection.
• Develop spatial temporal graph-based reasoning network to improve the accuracy of video facial landmark detection.
• Develop stabilization methods for video facial landmark detection.
• Develop graph neural network theory.
• Develop sequence modeling theory.
• Develop deep learning methods and theory.
• Develop computer vision methods.

Job Requirements:

• Master's degree or higher in Computer Science/Engineering, or Electrical/Electronic Engineering.
• Strong mathematical background
• Top-tier AI venue publications are very much preferred
• Minimum of 2 years of work experience in a related field.
• Deep understanding of the theory of Machine Learning, Deep Learning, Computer Vision
• Experience in at least one Deep Learning framework such as Tensorflow, Pytorch and Programming Languages such as Python, Matlab, R and/or C/C++
• Demonstrated project experience related to graph-based reasoning and facial landmark detection will be an advantage.
• Good written and oral communication skills

We regret that only shortlisted candidates will be notified.

About the job
We are looking for a proactive enthusiast who drives our data infrastructure and shares our overall vision of “creating a better everyday life for the many people”. As a Data Engineer, you take on regional responsibilities, striving to deliver high quality data products focusing on the following key responsibilities.
 

Your assignment

• Building and maintaining required infrastructure for optimal extraction, transformation, loading and serving of data from various data sources.
• Monitor production pipelines to ensure data availability and data accuracy targets are met.
• Collaborate with the Data Infrastructure Manager to ensure our data architecture/infrastructure is scalable, fits the needs of our users, while improving load time and cost efficiency on a regular basis.
• Work with stakeholders including data/analytics, design/development, product and executive teams and support and assist them with their data infrastructure needs and data related technical issues.
• Document our data infrastructure, orchestration principles, coding standards and CICD pipeline(s).
• Support CICD pipeline(s), as well as data solution code repository and code migration processes.
• Collaborate and coordinate within our data and digital teams, business stakeholders, partners, and external vendors developing excellent data solutions and building long-term beneficial relationships.
• Be a part of a dynamic data team. Together we are putting data into co-workers’ hands and establish a data informed decision mindset.

Your Career

The Engineering TAC (ETAC) team is an exciting crossroads between Technical Assistance Center (TAC) and Engineering. This team is uniquely empowered to drive decisions and to be the thought leaders within the Global Customer Support organization at Palo Alto Networks. On any given day, members of the team may work with cutting-edge new hardware and software projects very early in the product life cycle, develop and deliver advanced technical training, assist a support engineer with a challenging customer issue, replicate a complex issue in our lab, evaluate customer network design, or help improve features for supportability and usability that shape the future of our products. Our roles are very hands-on and have a high impact on the company. 

We are a relatively small global team consisting of top performers with a support or engineering background. You’ll enjoy networking and collaborating with key contacts outside your own area of expertise such as Product Management, QA, Engineering, Sales, and more, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly not just participate in but lead technical discussions with cross-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. You are a good candidate if you are the type of person who asks “why” as opposed to just accepting an answer. 

Your Impact

• Enable TAC support teams by providing deeper technical expertise and guidance for NetSec platforms (NGFW, Cloud NGFW, SASE) - This includes not only structured training throughout the year but also includes ad hoc sessions and Q&A in-person and remotely
• Work directly with Engineering on cutting-edge new product development - With your combined technical expertise in our state-of-the-art cybersecurity platform, and knowledge and skills learned from prior technical support experience, as an ETAC engineer one of your primary responsibilities is to define supportability and usability requirements for new products during the design phase as well as post GA via enhancement requests
• Develop and deliver expert level training materials for TAC support and Engineering teams - Training is a key component of the day-to-day success of support - An ETAC engineer has the highest level of expertise amongst support teams, and is responsible for staying up to date with technical details on Palo Alto Networks new products and industry in general - You will share those details with TAC via advanced technical documentation and training sessions
• Develop advanced troubleshooting focused tools and scripts to help solve complex customer issues and improve product supportability
• Work with TAC to provide expert-level technical support of customer issues that involve very complex network topologies, architectures, and security designs
• Own critical and executive level issues for LAN/WAN and NGFWs - You will work primarily with Customer Support and Engineering with the focus on assisting them with identifying and resolving customer issues - This usually means working with the TAC case owner and development engineering on a replication or verification and communicating updates
• Lead in Identifying problems and taking actions to fix them across support and product life cycles - Sometimes there are opportunities to catch a problem before it is escalated or becomes widespread - ETAC is positioned to identify or help in these unplanned projects that result in a better customer experience, and is also empowered to help implement enhancements and automations that save time and provide better security and usability
• Help drive and enable ML/AI related projects

Your Career

As a Cloud Escalation Engineer - Prisma Access, your role is pivotal in ensuring the smooth operation and improvement of Palo Alto Networks SASE products, particularly Prisma Access.

Your Impact  

Here's a breakdown of what your role entails and the qualifications required:

• Escalation Management - Assume a leadership role in resolving high-priority escalations, and be the interface between Development Operations and support teams to orchestrate swift and effective resolutions
• Tool Development - Develop tools tailored specifically for the Technical Assistance Center (TAC), aimed at enhancing visibility, automating troubleshooting workflows, and alleviating the operational burden on our esteemed Engineering/DevOps cohorts
• Post-mortem Analysis - Harness the power of data-driven insights as you meticulously dissect and analyze the resolution of escalated issues, leveraging these findings to drive iterative improvements in product robustness and support workflow efficiency
• Proactive Monitoring - Anticipate and preempt potential issues through the implementation of predictive monitoring frameworks, enabling proactive interventions to mitigate risks, bolster uptime, and ensure an unparalleled level of service reliability for our valued customers
• TAC Enablement - Deliver structured training sessions to empower our TAC teams with advanced troubleshooting techniques, deep insights into product intricacies, and proficient utilization of tools, thereby enhancing their ability to swiftly and adeptly address customer inquiries and challenges

Responsibilities:

• Create mixed-signal verification and coverage strategies tailored to complex IC designs, aligning with design architecture and specifications.
• Construct verification testbenches using standard verification languages and methodologies, ensuring comprehensive coverage.
• Author and execute test cases to validate mixed-signal circuits, focusing on functionality, performance, and reliability.
• Analyze verification results meticulously, offering constructive feedback to design teams for improvements.
• Collaborate closely with design and layout teams to pinpoint and resolve any design issues encountered during verification.
• Innovate and refine verification methodologies, tools, and techniques to enhance scalability and portability.
• Provide final sign-off on mixed-signal designs, ensuring readiness for tape-out.

Requirements:

• Bachelor’s degree in electrical & electronic or equivalents and with minimum 7 years of working experience.
• Proficient in analog and mixed-signal circuit design and verification principles.
• Capability to formulate test plans, deliver presentations on findings, and communicate effectively with cross-functional teams.
• Familiarity with verification methodologies and tools including simulators, waveform viewers, automated execution, simulation time optimization, and coverage analysis.
• Proficient in programming abilities, capable of crafting efficient scripts or programs in languages such as Perl, Python, and/or C.

__________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibilities:

• Manage a team of technical supervisors on site to ensure that all works comply fully with regulatory and client's requirements.
• Work closely with Professional Engineers, regulatory authorities and contractors to provide planning, design and supervision leadership not only to solve site problems, but also to ensure timely completion of the projects.
• Responsible for implementing and sustaining the site supervision quality & safety assurance system.
• Carry out supervision of structural & geotechnical works by identifying any non-conformity of contractor's works on site.
• Understand drawings & contract documents in carrying out the works.
• Implement the site supervision quality and safety assurance system.
• Carry out regular site checks on contractor & ensure compliance with health and work safety in accordance with MOM regulation.
• Attend site progress and technical meetings with the project team and Client to resolve site and technical issues.
• Ensure that proper site documentation for ongoing works, site meetings, safety records, method statements, shop drawings, as built submissions etc., are well managed.

Requirements:

• Possess relevant Civil/Structural Engineering degree from a recognized University and is a registered Resident Engineer with IES.
• Minimum 3 to 8 years of Resident Engineer experience in supervision of residential/commercial development with strong knowledge of bored piling, precast structures, structural steel and local construction practices.
• Min. 5 to 8 years’ site working experience in Singapore for civil engineering & building projects with experience in airport/ airbase project will be in advantage
• Proficient in Microsoft Office and Excel.
• AutoCad and BIM knowledge preferred.
• Good supervisory and leadership skills.
• Possess effective communication skills and able to interact with people at all levels.

Project Engineer will be under Marine service line, the appropriate quality check, the compilation of accurate and customized results reports and other deliverables.

1. Working in workshop and vessels.

2. Good communication skills with Ship Owners and Superintends.

3. Good time Management and work Independently.

4. Attend and manage dealing with vendors, designers, classification, and flag statutory on engineering issues

5. Reviewing technical specification and drawings from designer meeting owner, class, and customer requirements

6. To perform any other duties & Responsibilities assigned by superiors from time to time.

7. Ability to demonstrate and implement cost -saving measures.

8. Ability to lead to manage project operations, schedule and specifications.

Requirements:

- Min 5 Years experience as Marine Industry.

- Proficient in Microsoft office applications: Word, Excel, PowerPoint & Outlook

-Proficient in AutoCAD application

- Able to work OT.

- Excellent coordination skills.

- Able to working at Height.

- Possess positive working attitude

Responsibilities:

• Collaborate with Senior Engineers for design requirements and specifications.
• Assist in Analog, mixed-signal, and digital IC design.
• Participate in RTL coding and verification for digital ICs.
• Support design verification tasks.
• Conduct circuit simulations and analysis using Cadence, Synopsys, and Mentor Graphics tools.
• Assist layout engineers with floor planning.
• Analyze and debug silicon failures, suggesting design improvements.
• Contribute to the development of design methodologies to enhance efficiency.
• Document design work and test plans.
• Collaborate with cross-functional teams to ensure successful tape-out.

Requirements:

• Bachelor’s Degree in Electrical Engineering or equivalents.
• At least 2 years of relevant working experience.
• Understanding the IC development flow in advanced CMOS processes, including design, layout, and tape-out.
• Understanding the fundamental theories of digital or analog circuit design.
• Capability to generate inventive designs and circuit solutions tailored to fulfill customer needs.

__________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibilities:

• Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time.
• Install and configure hardware and software applications.
• Manage user accounts, permissions, and access rights.
• Monitor and maintain IT systems to ensure their smooth functioning.
• Perform system backups and disaster recovery procedures.
• Support VOIP, conferencing and mobile service request.
• Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner.
• Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier)
• IT assets and inventories management.
• Ensure proper documentation of all IT infrastructure setups, software licenses, and any software modifications.
• Design and conduct IT user training on systems under the IT Department's purview.

Requirements:

• Diploma in Computer Science.
• At least 5 years of MIS experience.
• Possess ITIL Certification or equivalent.
• Experience with Windows Servers, Active Directory, routers, and network switches is required.

__________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Project Engineer will be under Marine service line, the appropriate quality check, the compilation of accurate and customized results reports and other deliverables.

1. Working in workshop and vessels.

2. Good communication skills with Ship Owners and Superintends.

3. Good time Management and work Independently.

4. Attend and manage dealing with vendors, designers, classification, and flag statutory on engineering issues

5. Reviewing technical specification and drawings from designer meeting owner, class, and customer requirements

6. To perform any other duties & Responsibilities assigned by superiors from time to time.

7. Ability to demonstrate and implement cost -saving measures.

8. Ability to lead to manage project operations, schedule and specifications.

Requirements:

- Min 5 Years experience as Marine Industry.

- Able to work OT.

- Excellent coordination skills.

- Able to working at Height.

- Possess positive working attitude

Reporting to Sustaining Manager/Director of Engineering, successful applicant will provide electrical/hardware engineering services to the global business, covering a range of power supply failure analysis and product evaluation for mass produced power supplies. The incumbent will serve as the technical advisor to build up the Asia Engineering team's competences.

• Act as a subject matter expert or working towards becoming a subject matter expert (SME) for SMPS power supplies across the Asia business.
• Engage and support strategic collaboration with R&D, Manufacturing and Quality teams. Aligns with global objectives
• Challenge where appropriate and develop best engineering practice procedures and models to improve the process
• Troubleshoot SMPS power supplies to identify root cause, and provide feedback to Quality, Manufacturing & Design teams with recommendations to drive the improvement or design changes
• Provide test plan for impact study to mitigate risk due to design changes,
• Take technical responsibility and identify technical risks within projects and drive the solution.
• Ensure all customer returns are analyzed, perform tests and experiments as needed to support or confirm customer issues
• Write & distribute failure analysis reports to internal and external customers
• Advise sales/customer on delivery schedules of customers’ issues
• Develop and supervise junior engineers and technicians

Job Description

• Brief all divers on the operational & contingency plans and procedures to be followed during the diving operation.
• Maintain safety of dive team and ensure that the diving operation is carried out from dive site equipped to deal with emergencies as per diving operation manual.
• Oversee diving operations to ensure that their execution complies with the legal requirements of HSE, SS511 & IMCA (International Marine Contractors Association) and diving systems management of the company.
• Ensure that the diving equipment is adequate and in good operating condition.
• Plan the mobilization of diving equipment & personnel by conferring with relevant parties.
• Analyse records & reports to validate their compliance with Company & IMCA/SS511 standards.
• Compliance in accordance with SS511 & Company codes of Practice and HSE standards.
• To stand in as Dive Supervisor or Diver as and when required.
• Conduct repair and maintenance of commercial diving equipment as per manufacturers recommendations, Singapore Standard Code of Practice for diving work.
• Conduct periodic testing of commercial diving equipment to industry and manufacturer regulations.
• Maintain a Planned Maintenance System for all equipment.
• Carry out cleaning and maintenance of life support diving equipment.
• Carry out air purity testing of all breathing gases, as per regulations.
• Re-calibrate diving equipment pressure gauges.
• Carry out periodic inspections and preventative maintenance measures.
• Look after the workshop and stores area and maintain a hazard free work environment.
• Support commercial diving operations by assisting with mobilisations of air diving equipment.

Requirement

• Bachelor's degree in computer science, Information Technology, or any related field.
• Relevant experience and extended knowledge with regards to diving and related tasks, safety requirements, best industry practices and relevant rules and regulations
• Valid IMCA or DPL certificate or equivalent
• Exceptional communication and reporting skills.
• Solid working knowledge in all required software and programming languages.
• Outstanding leadership skills and ability to delegate responsibilities effectively.
• Must be physically fit
• Must possess relevant commercial diving supervisor certificate accepted by Singapore Authority

Leesonmech Singapore Pte Ltd is one of the largest stockist for distribution of valves, pumps, instrumentation, control and safety products with our regional presence in Singapore, Malaysia (East & West), The Philippines, Indonesia, Thailand, Papua New Guinea and Ivory Coast.

We are committed to offer the highest quality products that meet the various requirements of our clients and the industries and strives to provide high quality after sales services and products to meet the clients’ needs as well as contributing to the development of the industry.

As we seek to constantly grow and expand our company and outreach to global clients, we are actively expanding our team and have immediate vacancies for motivated individuals to join our team.

Job Description: Sales Coordinator / Sales Support (Indoor)

The sales coordinator plays an important role in the sales team to support basic sales functions in our Singapore office such as:

1) Handling sales enquiries;

2) Preparing quotations;

3) Order processing;

4) Coordinate with operations team;

5) Support project team for project sales

Pre-requisites / skillsets / Qualifications:

1) Multitasking and Time-management skills

2) Proactive & Positive mindset

3) Effective communication skills

4) Experience in sales / administrative roles would be an added advantage

5) Basic computer / MS office literacy

6) Attained GCE 'O' Levels and above, however, we may consider N-level qualifications with relevant experience.

7) This job requires proficiency in English and Mandarin (Spoken and Written).

Other Information:

Location: West Area near Jurong East MRT

Working hours: Monday to Friday 8.30am to 5.30pm, with alternate Saturday 8:30am to 12 noon.

Salary will commensurate with experiences and suitability

The Senior Associate - Supply Chain supports sales team in the daily operations of logistics function specifically in the area of PO acceptance and on time sales recognition. This will includes supporting on inventory management activities.

Job Responsibilities

• Liaise with 3PL on all logistic arrangement/ issue for incoming and outgoing shipments to ensure on time delivery. Issue sales orders and billings for Singapore consignment businesses
• Perform monthly stock balance reconciliation for consignment stock to Singapore distributor/ Ecommerce enabler. To monitor, coordinate and perform inventory-related transactions in ERP system.
• Process and follow up customer PO in APAC regions, including billing invoice, credit note and verify customer PO pricing, and highlight any discrepancy to sales. Follow up with finance of payment completion. 
• Maintain shipping records, including providing tracking or shipping history information to customer on request.
• Ensure all shipping documentation and authorities approvals are in order prior the shipment of products.
• Generate reports for internal management team and external customers, ie: inventory reports, accurate weekly sales reports, etc.
• Any other duties assigned by Management from time to time

Requirements

• This is a 2 years contract position.
• Diploma or Degree in Supply Chain/Business/Logistics/Operations Management
• Experience in supply chain, inventory planning, distribution & operation management 
• Understand and familiar with export documentation and letter of credit payment
• Proficient in Microsoft Office applications (Words, Excel, Pivot table and Power Point). 
• Have knowledge of ERP system
• Good analytical and problem solving skills
• Good team player

Job Descriptions

• He/she shall be responsible in answering customer calls within 3 rings, prepare and process of enquires within 24 hours, quotations according to customers’ requirements within 48 hours, follow up on quotation and order processing
• He/she is authorized to monitor, approve and undersign all quotations that have a value amount of not more than S$5,000 or equivalent. If the quotation value exceeds more than S$5,000 and S$20,000 or equivalent, approval is required by SSE and GM respectively.
• He/she shall assist customer in sourcing of other customized products not listed in our product range.
• He/she shall ensure orders are processed and delivery schedule meeting customer’s requirements.
• He/she is responsible to provide customer with pre and post sales technical support.
• He/she need to achieve sales target set.
• He/she shall be responsible to develop new accounts & maintain designated accounts assigned.
• He/she is responsible for backing up the SSE during his/her absence or whenever necessary/require.
• He/she shall be assisting marketing actions plans such as control and distribution of catalogues, updating of customers’ profiles, informing customers of new products, etc.
• He/she is responsible to generate sales reports as and when assigned by the SSE/GM.
• He/she is to perform work related duties assigned by immediate superior/ management from time to time.
• He/she may need to meet customers in person on an as-needed basis.

Requirements

• ITE or above qualification in Mechanical Engineering
• Basic digital marketing knowledge will be an advantage
• Good communication skill and ability to communicate mechanical concepts clearly and effectively

As a member of the Control & Instrumentation team, you will be responsible for the effective maintenance of control systems and instrumentation in the power plant to achieve high reliability and availability in accordance with statutory, regulatory, and safety requirements.

Responsibilities:

• Ensure maintenance work is executed effectively, efficiently and complied with safety and regulatory requirement.
• Respond and attend to plant failures and forced outages to ensure timely and proper rectification and restoration.
• Plan and ensure safe and timely execution of plant overhaul activities.
• Recommend and implement modification, upgrading and installation plans for plant system and equipment for enhancement, availability and reliability improvement.
• Manage the procurement of parts and services to meet the maintenance needs of the section, including spare parts and external services for routine and breakdown maintenance.
• Lead and manage a team of technical officers and technicians.
• Development of staff.

Requirements:

• Degree in Electronic & Electrical Engineering or equivalent recognised by the Professional Engineers Board.
• Possesses sound knowledge of Control and Instrumentation and good working knowledge of safety and statutory requirements.
• Driven self-starter with strong work ethics.
• Team player with strong analytical, technology and communication skills.
• Is available on standby after office hours for emergency calls.
• Knowledge in cyber security will be advantageous.

• Lead Instrumentation Engineer for Design of Oil & Gas and Petrochemical Projects.
• Leading a Team of Engineers and Designers to execute the Basic Engineering Design & Detail Engineering Design of DCS System, F&G Systems, ESD Systems, TAS System, TGS System & MMS System, CCTV System, PAGA System, Telephone System and Fire Alarm System for Oil Terminal & Oil Refineries Projects.
• Co-ordination with client, conducting meeting if required to speed up the client/consultant’s approval for above basic design drawings/documents. Supporting the procurement in evaluating the supplier’s quotations and placement of orders.
• Development of subordinates by leading them in detail engineering activities for project. Discussions with team members to make them understand the project specifications and issuance of deliverables/drawings as per agreed dates in EDCL to meet the project schedule.
• Preparation of complete detail Instrumentation engineering schedule consisting of various stages such as IDC, IFA and IFC deliverables and documents related to procurement and to align it with project schedule.
• Preparation of Design Basis, Specification of Field Instruments, Data sheets, Preparation and reviewing of PCS, ESD and TGS Database, I/O Index, control narratives, cause and Effect chart for PCS & ESD.
• Discussions with vendors to freeze the final requirements as per specifications. Reviewing vendor drawings to ensure that they are in line with project specifications meeting all the technical requirements.
• Interface Management with Lead Engineers, Client, Contractors, Vendors, Government Agencies and Certification agencies
• Preparation, Monitoring and Control Engineering Document Control List and expedite for delay / approvals / resolution of open issues
• Review and Ensures that all works are carried out in accordance with project specification. Maintain Design integrity and quality within the Project Engineering Team
• Preparing Engineering schedule and Engineering man hours estimation to meet project requirements.
• Preparation and reviewing of instrument drawings, I/O wiring diagrams, Layout drawings, Installation details, JB Termination details, cable schedule and Loop Diagrams.
• Checking the piping layouts, Isometrics, SPR 3D for the location of all field instruments and suggest providing accessibility for all field instruments.
• Preparation of Technical Bid Evaluation and reviewing of Commercial Bid Evaluation.
• Field Engineering Support Activities to complete the task in accordance with the project schedule.
• Preparing the Instrument Cable Trench and Tray Routing Layout Drawings.
• Software Requirements - Auto cad, MS Excel, MS Word

Position Summary:

The Technical Sales Engineer- Renewable Energy is a member of the business support team, focusing on delivering quality sales support, market and competitor research.

The Technical Sales Engineer- Renewable Energy is to initiate, promote and develop sales opportunities in the assigned region for the range of Company’s products, with special emphasis on growing the assigned industry business volume and achieving the sales and income targets set by the Company.

Key Responsibilities:

· Provide technical assistance and consultancy for Pre-sales and Post-sales service to technical team and meet customers’ expectations

· Establish new accounts by identifying potential customers through sales planning and scheduled calls

· Perform site-visit upon project enquiries

· Prepare technical documentation for project bidding and assist in tendering process

· Conduct regular technical updates and knowledge sharing session with the technical team

· Provide consultancy in systems’ design, installation and technical clarification to the pre-sales team and customers

· Responsible to set up Proof of Concept and product demonstration and integration

· Maintain high level of cooperation and teamwork with the Business Development team

· Undertake any other tasks as and when assigned by the Supervisor

Job requirements:

· Bachelor Degree preferably in Electrical and Electronics/Mechanical Engineering or equivalent

· More than 2 years' experience working as a Photovoltaic Installation or equivalent combination of education and experience in Photovoltaic/Renewable Energy industry

· Creative and innovative thinker with good business acumen

· Result and achievement oriented

· Excellent verbal and written communication skills

· Excellent problem solving and negotiation skills

Roles & Responsibilities

• To handle the full spectrum of project management
• To lead a site Management team to complete the project on time and within budget
• To motivate the site team to work effectively and efficiently
• To enforce appropriate measures to comply with the required standard of safety in the execution of tasks.
• To drive high productivity on-site using relevant cost-saving methods at all times.
• To ensure that the documented Quality and workplace health and safety (WHS) policies are effectively implemented, maintained, and reviewed.
• To ensure the Project Quality and WHS objectives are being met and any discrepancies are being addressed immediately.
• To ensure that the overall phases of the project are effectively coordinated and organized.
• To liaison with the client, consultant, suppliers (contractors) and other relevant authorities on management issues pertaining to the project.

Requirements:

• Degree / Diploma in relevant Engineering discipline.
• At least 3 years of post-graduate experience in project management
• Ability to handle Projects independently.
• To display initiative in execution of tasks and being pro-active in the delivery of tasks
• Dealing professionally in managing tasks and consistently meet tight deadlines
• Attention to details and good problem solving skills