This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Job Descriptions:

- Oversee the escalation and resolution of complex technical issues, ensuring that all incidents are handled promptly

- Create and maintain job schedules, job tracking, client communications, team communications, web reports, and other documents

- Solves critical issues of the system and understanding the problems with the software systems

- Work closely with the development team to report bugs, request patches, and follow up on issue resolution

- Ensure timely and effective resolution of technical incidents in line with service level agreements (SLAs) and customer expectations

- Provide root cause analysis techniques to determine cause and resolve complex system issues

- Work with the development and IT teams to report bugs, request patches, and follow up on issue resolution

- Conduct application testing, support client application testing; collect and summarize test result

- Assist with product rollouts, system upgrades, and other initiatives

- Lead the improvement of service and change processes, procedures, and outcomes, in alignment to ITIL practices

- Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health

- Continuously review and improve application support processes and workflows to enhance operational efficiency

- Maintain a knowledge base of know defects, issues, process, techniques

- Manage client expectations on an ongoing basis

Requirements:

- Diploma / Bachelor’s Degree in Computer Science, Engineering, or a related field

- Minimum 3 years of relevant experience in application/ technical support

- Knowledge of ITIL or similar service management frameworks is preferred

- Strong knowledge of technical troubleshooting, including hardware, software, networking, and operating systems

- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues

- Must be comfortable working in a 24/7 support environment, including rotating shifts, nights, weekends, and public holidays

Responsibilities:

• Develop a thorough understanding of our complete range of product
• Responsible for preparing quotations, proposal according to customers' requirements
• Plan sales visits, customer calls
• Service existing clients and proactively identify and develop new customers and markets
• Conduct product training and presentation to customers
• Follow up on sales lead, sales orders and deliveries
• Provide application/product support to customers and internal sales team
• Provide post sale and presale application and sales support by analysing and recommending solutions to meet customer’s needs.
• Using technical skills to demonstrate to potential customers the usefulness of the product and how it may suit the customer better than competing products.

Requirements:

• Diploma/ Degree in Electronics / Electrical / Engineering/ Industrial/ Mechatronic
• No experience required/ Entry level candidates are welcome to apply
• Passion for automation, with creative and adaptive approaches
• Good communication skill and ability to communicate technical concepts clearly and effectively
• Training on products will be provided

Skills:

PLC programmable logic controller programming, touch panel, Control And Automation

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Hooi Wai Man (Samantha)

EA Personnel Reg No: R21100062

• Responsible for the recruitment of Information Technology (IT) Professionals.
• Job matching, interview, selection and short-listing of IT candidates based on project requirements.
• To organize and manage the company's recruitment database.
• Provide administrative support to contractual IT Professionals of the company, as and when needed.
• Any other general administrative duties.

Job Requirements:

• Degree or Diploma.
• Proficient in MS Office (Word, Excel); good PC knowledge and internet- savvy.
• Minimum 1 year of related experience in Human Resource, Administrative Support and recruitment in the Information Technology industry would be advantageous.
• Excellent spoken/ written English and communication skills.
• Organized, meticulous and able to multi-task.
• Independent, motivated, good team player with positive working attitude.
• Applicants with Information Technology work experience but willing to make a career switch to HR/ IT Recruitment may also apply.
• Applicants who are graduates from universities or polytechnics without working experience are also welcomed to apply.

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Mon to Fri 8.30am - 6pm

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.

• Prepare and process quotes, and other sales-related paperwork. (Airfreight /

Seafreight / Logistic / CBT).

• Preparing reports on a weekly/or monthly basis.

• Trouble Shooting (Damage Cargo, Billing Issues, etc.) (Airfreight / Seafreight /

Logistic / CBT).

• Coordinate with internal teams such as outdoor sales, operation, finance, and

customer service.

• Work alongside with outdoor sales with generating new business and maintaining

existing customer relationships.

Job Requirements

• Optimistic, Positive and Proactive.

• Effective communication and Interpersonal skills.

• Keen to make an effort and pursue areas of improvement.

• Able to cope and work under pressure or overtime if required.

• Able to perform independently or connect well in a team player environment.

• General knowledge on excel format if any.

• Relevant experience and knowledge in customer service/freight forwarding industry

Cyber Security Support

Network Security Support - knowledge

Network Solutions - Symantec

KEY ROLES AND RESPONSIBILITIES

• Perform Network Security operations.

• Responsible for installation/configuration/upgrade of security infrastructure (Firewalls).

• Prepare documentation for security technical standards, standard operational procedures, and hardening standards.

• Coordinate and implement appropriate technical security systems.

• Monitor, analyse, respond and resolve security incidents, conduct investigative procedures and implement corrective measures.

QUALIFICATIONS & EXPERIENCE

• Degree in Computer Science / Engineering or its equivalent.

• Knowledgeable in Network Security, Cyber Security in the operational environment.

• Expertise across a variety of security products including firewalls

• Must have experience in Firewalls management and migrations of Firewalls.

• Must have experience in network operational support.

Working hours: Mon to Fri, 9am to 6pm

This position only required to start from Mid-Sept onwards

Job Responsibilities:

1. Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as overseas productions and logistics, to ensure timely order fulfilment.

2. Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.

3. Support filling sales related reports & date base and customer analytics.

4. Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide basic information about products, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant sales staff and departments.

5. Occasionally join sales staff for meeting with prospective customers.

6. Provide administrative support to the sales team, including scheduling meetings, customizing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.

7. Organize timely follow up with customers on previously quoted projects and their status and report back to sales staff and/ or management.

8. Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.

9. Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.

Required Skills:

1. Excellent organizational and time management skills.

2. Strong attention to detail and accuracy.

3. Effective communication and interpersonal skills.

4. Proficiency in MS Office Suite, particularly Excel and PowerPoint.

5. Ability to work independently and collaboratively in a team.

6. Strong problem-solving and decision-making abilities.

7. Ability to prioritize tasks and work under pressure.

Required Qualifications:

1. Diploma or equivalent; a degree in business administration, sales or logistics or a related field is preferred.

2. Prior experience in a sales support or administrative role will be an added advantage.

3. Excellent written and verbal communication skills.

4. Strong numerical and analytical skills.

5. Ability to adapt to changing priorities and work in a fast-paced environment.

6. Professional and friendly demeanour.

Job Responsibilities:

• To attend to all sales inquiries, RFP/ITQ and tenders in a prompt and timely manner, within 24- 48 hours.

• Prospect and qualify new leads through various channels, such as inbound calls, cold calling, whatapps, email marketing, online inquiries, Philippines contact center.

• Contacting prospects and partners through various channels – reaching out on WhatsApp, telephone and/or emails.

• Gather critical information to prepare Sales Managers for the demos/meeting

• Deliver compelling sales pitch and proposals that highlight the value of our products or services.

• Execute lead allocation to best-fit sales manager to increase closing rate.

• Scheduling sales meetings and web demos – perform follow-ups for missed appointments and rescheduling of appointments.

• Execute and assist Sales Managers in effective sales strategies to convert leads into paying customers.

• Monitoring sales cycle for sales managers by promptly replying to sales inquiries, perform multiple follow-ups, expediate closing deals and chasing payments.

• Build and maintain strong relationships with prospects and existing clients to ensure satisfaction and retention.

• Collaborate with other departments, such as marketing, sales, partnership and support to ensure a seamless customer experience.

• Support all sales and marketing initiatives, including ad-hoc roadshows/events

• Collaborate with PHP call center in acquiring quality leads for web demos.

• Prepare and deliver lead allocation reports and presentations.

• Consistently update Hubspot, ensuring data integrity.

Job Qualification/Requirements:

• Diploma/Advanced Diploma/Degree in any field

• A minimum of 1-2 years of experience in a B2B environment, especially within the service and consulting industry

• Knowledge in HR solution system or HR function would be at advantage.

• Ability to provide good customer service.

• Strong communication skills and a pleasant personality.

• Ability to adapt to changes and evolving business needs.

• Able to work independently in a fast-paced environment and display abilities as a good team player.

• CRM (Hubspot) and automation tools familiarity is a plus.

• Interest in sales

• This position would require communicating with Chinese speaking client

Mon to Fri 9am to 6pm

Back-End - SQL Server

Responsibilities

• Designing database tables

• Creating views, functions and stored procedures

• Writing optimized SQL queries for integration with other applications

• Creating task schedules for use in automation

• Creating SSIS projects for ETL (Extract, Transform, Load),

• Creating reports in SSRS

• Optimize and maintain legacy systems

• Modify databases according to requests and perform tests

• Monitoring and managing user enquiries and issues on the systems helpdesk

• Troubleshooting system issues

• Extraction of reports as per the business requirements

• Support existing systems

Requirements

• In-depth knowledge on SQL server 2016 or above

• Hands-On experience on writing stored procedures, performance tuning and troubleshooting

• Experience with Microsoft SQL Server Reporting Services (SSRS) , Integration services (SSIS)

• Familiarity working with .Net Framework, JavaScript, HTML

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

(WEST) - near Tuas West Road MRT

Responsibilities:

- Manage ex-stock list and record incoming and outgoing stocks.

- Fetch sales enquiries, discuss clients’ needs and propose concepts, products & solutions.

- Negotiate price and project timelines with customers.

- Follow up closely on job orders with clear and concise communications with produtions.

- Ensure stock inventory list is accurate and up-to-date at all times.

- Support sales team with processing quotation, sales order & filing.

- Attend to customer enquiries, follow-up and maintain good relationship with customer.

- Coordinate orders and lead time with operations team.

- Participate in sales & marketing meetings to provide update on feedback from customer.

- Achieve team target and provide back up to other team members when they are away.

- Ensure correct billing information with accounts receivable & provide support in recovering outstanding bills.

- Attend site visits, Build rapport with customers, providing consultation and sales support.

- Ensure successful outcome of transactions, contracts and proposals.

- Keep abreast of industry trends and news and ensure product offerings are updated and relevant.

- Any other related task and ad-hoc duties as assigned.

Requirements:

- Possess Diploma / Certificate

- Minimum 2 years of relevant experience.

- Good communication skills (Spoken and Written)

- Meticulous, highly organized and team-player.

- Self-driven, adaptive and interpersonal skills.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Job Scope:

We are looking for a seasoned AWS Technical Architect to design, implement, and optimize cloud infrastructure on AWS. The ideal candidate will have extensive experience with AWS services, infrastructure automation using Terraform, and in-depth knowledge of networking, compute, storage, database, monitoring, and alerting solutions.

Responsibilities:

Cloud Architecture and Design:

• Design and implement highly available, resilient, and scalable architectures on AWS, including networking, compute, storage, and database solutions.
• Architect solutions that leverage AWS best practices for security, cost optimization, and performance.

Infrastructure as Code (IaC):

• Develop, maintain, and manage Terraform configurations for automated provisioning and management of AWS resources.
• Implement best practices in version control, modularization, and reuse to ensure IaC maintainability and scalability.

Networking and Security:

• Design secure VPC architectures, subnets, routing, VPNs, and peering connections for multi-region and hybrid environments.
• Manage security groups, network ACLs, and identity access management (IAM) to ensure a secure AWS environment.

Compute, Storage, and Database Solutions:

• Leverage AWS services like EC2, ECS Fargate, and Lambda to compute workloads, based on application needs.
• Design scalable storage solutions using S3, EBS, and EFS.
• Architect and optimize database solutions with RDS, DynamoDB, and Aurora.

Monitoring, Logging, and Alerting:

• Implement monitoring, logging, and alerting solutions using CloudWatch, CloudTrail, and the ELK Stack (Elasticsearch, Logstash, and Kibana) to ensure observability and troubleshooting capabilities.
• Set up proactive alerts and monitoring for performance and security issues to minimize downtime and optimize performance.

Job requirement

• Bachelor's Degree in Computer Engineering, Computer Science, or any related field
• Proven experience in cloud infrastructure management, including designing, deploying, and optimizing AWS environments.
• Good understanding of cloud security, compliance, and best practices.
• Proficiency in infrastructure as code (IaC) tools and automation.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Keeping up to date with AWS services and industry trends.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Job Responsibilities:

• To attend to all sales inquiries, RFP/ITQ and tenders in a prompt and timely manner, within 24- 48 hours.

• Prospect and qualify new leads through various channels, such as inbound calls, cold calling, whatapps, email marketing, online inquiries, Philippines contact center.

• Contacting prospects and partners through various channels – reaching out on WhatsApp, telephone and/or emails.

• Gather critical information to prepare Sales Managers for the demos/meeting

• Deliver compelling sales pitch and proposals that highlight the value of our products or services.

• Execute lead allocation to best-fit sales manager to increase closing rate.

• Scheduling sales meetings and web demos – perform follow-ups for missed appointments and rescheduling of appointments.

• Execute and assist Sales Managers in effective sales strategies to convert leads into paying customers.

• Monitoring sales cycle for sales managers by promptly replying to sales inquiries, perform multiple follow-ups, expediate closing deals and chasing payments.

• Build and maintain strong relationships with prospects and existing clients to ensure satisfaction and retention.

• Collaborate with other departments, such as marketing, sales, partnership and support to ensure a seamless customer experience.

• Support all sales and marketing initiatives, including ad-hoc roadshows/events

• Collaborate with PHP call center in acquiring quality leads for web demos.

• Prepare and deliver lead allocation reports and presentations.

• Consistently update Hubspot, ensuring data integrity.

Job Qualification/Requirements:

• Diploma/Advanced Diploma/Degree in any field

• A minimum of 1-2 years of experience in a B2B environment, especially within the service and consulting industry

• Knowledge in HR solution system or HR function would be at advantage.

• Ability to provide good customer service.

• Strong communication skills and a pleasant personality.

• Ability to adapt to changes and evolving business needs.

• Able to work independently in a fast-paced environment and display abilities as a good team player.

• CRM (Hubspot) and automation tools familiarity is a plus.

• Interest in sales

• This position would require communicating with Chinese speaking client

Mon to Fri 9am to 6pm

ALTEN Group is a world leader in Engineering and Technology consulting services providing outsourced Engineering, R&D, and IT Services for different industries such as Transportation, Defence, Energy and Security with 55,000 engineers in nearly 35 countries. ANOTECH is the subsidiary of the Group delivering ALTEN's Engineering Services in Singapore.

As a System Engineer, you will be responsible for designing, building and maintaining structures or processes.

Responsibilities:

· Perform the engineering requirements analysis

· Provides required technical documentation:

· Design Documents (Preliminary, Final)

· Statement of Works for suppliers and external contractors

· Input/output requirement for Interfaces Management

· Input for specialty engineering: RAMS, EMC/EMI, Cyber-Security.

· Input for Installation Management

· Operation and Maintenance documentation

· Training material

· Assists the bid team to scope and cost engineering work packages

· Work with contractors to produce costing, ensure that they deliver on time

· Reports and follow-up the KPIs for the sub-system

· Participate to progress meetings

· Analyse and Correct the Problem Changes Requests

Requirements:

· Minimum of 5 years’ experience in an Engineering role

· Tertiary qualification in Computer Science, Information Technology, Electronics Engineering or related discipline (essential)

· Higher degree qualifications are desirable.

· Demonstrated engineering competencies required for qualification to INCOSE CSEP (or equivalent, or ASEP) are highly desirable.

· Able to decipher technical scope from high level requirements

· Experience with Governmental and/or complex IT Projects

· Strong oral and written communications skills.

· Experience working on Software Security projects

· Experience working within a Systems Engineering lifecycle

· Membership of relevant professional organisation, e.g. INCOSE, Institution of Engineers Singapore, etc.

Objectives of this position:

The objective of the position is to manage the extract/transform/load processes ensuring the data availability.

Responsibilities:

The holder of the position is mainly responsible for the following areas in coordination with his / her superior:

•Design, create, modify extract/transform/load (ETL) pipelines in Azure Data Fac-tory ensuring efficient data flow from source to destination.

•Ensure data accuracy and data integrity throughout the ETL processes via data validation, cleansing, deduplication, and error handling to ensure reliable and us-able data being ingested.

•Monitor the ETL processes and optimize ETL pipelines for speed and efficiency, addressing bottlenecks, and ensuring the ETL system can handle the volume, ve-locity, and variety of data.

•Participate in data modeling, designing of the data structures and schema in the data warehouse to optimize query performance and align with business needs.

•Work closely with different departments and IT team to under-stand data requirements and deliver the data infrastructure that supports business goals.

•Provide technical support for ETL systems, troubleshooting issues and ensuring the continuous availability and reliability of data flows.

•Ensure proper documentation of data sources, ETL processes and data architecture.

Requirements:

3 to 5 years of data engineering in Snowflake

3 to 5 years in upstream / downstream Retail industry and/or Supply Chain / Manufacturing domain

Sound Understanding of data quality principles and data governance best practices

Proficiency in data analytics languages like Python, Java, Scala, etc.

Knowledge of big data technologies like Hadoop, Spark and distributed computing frameworks to manage large scale data processing.

Proficient in using version control systems like Git for managing code and configurations.

SnowPro Core Certification and SnowPro Advanced Certification will be advantage

Position Summary

We are seeking an experienced IT Engineer who is passionate about providing high-quality technical support to our employees in Singapore and globally. This role is critical in providing technical support and for maintaining the hardware and software environment across the company's offices, ensuring that all technology is functioning optimally to support business operations.

Responsibilities

1. Technical Support

• Provide first-level technical support to end-users via MS Teams, email, or in-person, addressing hardware, software, and network-related issues.

2. Troubleshooting & Solutioning

• Provide basic infrastructure or network troubleshooting. Diagnose and resolve technical issues efficiently and escalate complex problems to appropriate teams when necessary.

3. System Maintenance

• Install, configure, and update software applications, desktops, laptops, TV, Meeting Room bookings and peripherals.

4. IT Documentation

• Create and maintain accurate IT documentation, including processes, procedures, and support resolutions.

5. IT Contract & Licences Management

• Review and maintain IT contracts with vendors ensuring proper approval is completed and documented.
• Review all software licences and provide periodic updates & recommendations.
• Plan and provide a table of report on upcoming licences renewals and ensuring the accounts are done correctly and on-time.

6. Asset Management

• Maintain an inventory of IT equipment and ensure accurate asset tracking.

7. Vendor Collaboration and Purchasing of IT assets

• Review need of IT requisition from users and obtain approval from user’s department head and IT head before partnering with vendors to procure hardware and software as needed.
• Procure, manage, and maintain office IT equipment and cabling to meet agreed standards, ensuring they function safely and effectively.

8. Compliance & Audits

• Conduct periodic system audits and ensure IT systems meet security and compliance standards and taking up the lead for IT Audits and second level check by peers or manager.

9. Infrastructure Support

• Assist with office infrastructure setup and maintenance, including firewalls, access points, printers, and workstations.

10. Onboarding/Offboarding:

• Support employee onboarding and offboarding, including configuring accounts and providing user training on IT tools and processes.

11. In addition, the ideal candidate should be

• Be self-reliant and take ownership of their responsibilities.
• Have high ethical standards in the role.
• Possess proficiency in English and able to communicate clearly with stakeholders and IT team.
• Exhibit excellent teamwork skills and adapt to company’s culture and practices.
• Maintain a high standard of work and adhere to service timelines to ensure operational efficiency.
• Identify areas for improvement in the IT support processes and implement changes to enhance service delivery.
• Experienced in using and supporting Microsoft 365, MS Teams and Sharepoint support.
• Ensure good follow-up to case closure.

12. Qualification & Experience

• Diploma or Degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in tech support, desktop support, or a similar role.
• Proficiency in Windows, Linux, and Mac OS; familiarity with both PC and Mac hardware and software is essential.

If you are someone that has the skills and interest to take lead, we welcome you to apply for this role.

Infrastructure Engineer

Job Description:

• Operate, manage, and maintain VMWare ESX and HCI technologies

• Knowledge of administering Windows Server 2016, SQL 2016 and Windows Clustering technology

• Red Hat administration

• Plan, coordinate, and execute product installations, product upgrades, patch installations and hot fix installations

• Create, manage, and maintain documentation related to the managed systems and operation

• Perform hardening benchmarks adhering to defined procedure and checklist. Maintain the infrastructure in such a way that it is secure against unauthorized access.

• Deploy and deliver the project deliverables as stated in the project scopes extracted from the proposal/contract.

• Update the Infrastructure team lead on the project progress and status.

• Implement changes through Change Management Process on system components. Ensure change impact is evaluated, contingency plan and test plans are created to support the change request.

• Build, configure, and rollout new releases through Release Management Process on system components that affect operations. Organize training for new releases where necessary.

• Identify, isolate, resolve, escalate and close incident/problem ticket according to ITSM Incident/Problem Management Process.

• Ensure backup and recovery of system components is carried out, so that critical services can continue in the event of a disaster.

• Perform daily system health check

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.

• At least 3 year(s) of working experience in the related field is required for this position would be advantageous.

• Preferably possess certifications such as Microsoft MCITP, VMWare certified professional or equivalent

• Full-Time position(s) available.

Company’s Profile:

Our client is an international technology and engineering company that specialises in providing innovative digital and security solutions to their esteemed clients. They are well-known for their dedication of quality delivery standards with more than 15,000 engineers globally supporting projects. They have an international presence in over 100 countries worldwide and are looking out for System Engineers to join their team and contribute to their

ongoing success.

Location: Ang Mo Kio/Yio Chu Kang area

Job Responsibilities:

• Providing technical consultancy advice relating to system design and configuration.
• Implement system infra expansion design and configuration Monitor System Performance.
• Assisting the customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
• Resolving system incident/ problem onsite.
• Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Operation/ Project Manager.
• Applying operating system updates, patches, and configuration changes.
• Maintaining the configuration of the system.
• Liaising with OEM/Vendor/subcontractor for technical support.

Requirements:

• At least 2 – 3 years’ onsite Systems Engineer experience
• Good understanding of Infra system design
• Excellent communication skills with customers
• Keen sense of urgency for service performance issues
• Diploma or Degree in any IT discipline or equivalent

Interested candidates may whatsapp your resume to 6421 4965. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Talentsis Pte Ltd | EA No: 20C0312

Back-End - SQL Server

Responsibilities

• Designing database tables

• Creating views, functions and stored procedures

• Writing optimized SQL queries for integration with other applications

• Creating task schedules for use in automation

• Creating SSIS projects for ETL (Extract, Transform, Load),

• Creating reports in SSRS

• Optimize and maintain legacy systems

• Modify databases according to requests and perform tests

• Monitoring and managing user enquiries and issues on the systems helpdesk

• Troubleshooting system issues

• Extraction of reports as per the business requirements

• Support existing systems

Requirements

• In-depth knowledge on SQL server 2016 or above

• Hands-On experience on writing stored procedures, performance tuning and troubleshooting

• Experience with Microsoft SQL Server Reporting Services (SSRS) , Integration services (SSIS)

• Familiarity working with .Net Framework, JavaScript, HTML

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Infrastructure Engineer

Job Description:

• Operate, manage, and maintain VMWare ESX and HCI technologies

• Knowledge of administering Windows Server 2016, SQL 2016 and Windows Clustering technology

• Red Hat administration

• Plan, coordinate, and execute product installations, product upgrades, patch installations and hot fix installations

• Create, manage, and maintain documentation related to the managed systems and operation

• Perform hardening benchmarks adhering to defined procedure and checklist. Maintain the infrastructure in such a way that it is secure against unauthorized access.

• Deploy and deliver the project deliverables as stated in the project scopes extracted from the proposal/contract.

• Update the Infrastructure team lead on the project progress and status.

• Implement changes through Change Management Process on system components. Ensure change impact is evaluated, contingency plan and test plans are created to support the change request.

• Build, configure, and rollout new releases through Release Management Process on system components that affect operations. Organize training for new releases where necessary.

• Identify, isolate, resolve, escalate and close incident/problem ticket according to ITSM Incident/Problem Management Process.

• Ensure backup and recovery of system components is carried out, so that critical services can continue in the event of a disaster.

• Perform daily system health check

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.

• At least 3 year(s) of working experience in the related field is required for this position would be advantageous.

• Preferably possess certifications such as Microsoft MCITP, VMWare certified professional or equivalent

• Full-Time position(s) available.