PFU Asia Pacific Pte Ltd ("PAPL") is assigned as the control center in managing scanner sales and marketing within Southest Asia region.

Join us as Technical Support Engineer to be an integral part of our regional sales team, helping to drive the growth of the Ricoh document scanners.

Responsibilities

1.Post-sales support :

- Provide technical support to partner or customer after purchasing our product.

- Assist technical team of partner and customer to tackle and resolve technical issue.

- Dissemble and assemble scanner according to maintenance manual(training will be provided).

- Train and enable service partner to provide post-sales support to end-user

- Manage and process of warranty claims, demo/standby unit loan, spare part cannibalization, with system and paperwork.

- Installation and configuration of hardware and software products.

2. Pre-sales Support :

- Support sales activity as technical expertise.

- Assist sales team, partner or customer to win and deliver deals.

- Demonstration of hardware and software product.

- Assist in integration of own products with 3rd party solution.

- Training and enable partner on pre-sales technical capabilities.

- slight experience in programming will be advantage.

- Occasional overseas travel is required.

(Average 1 trip per quarter. Mainly to ASEAN, South Asia countries, or Japan)

We appreciate all applicants for their interest in this opportunity. However, only those shortlisted for interview will be contacted.

Ackcio Pte Ltd builds reliable wireless monitoring solutions for industrial applications. Our Ackcio Beam suite of products runs off our core technology, a long-range, low-power radio wireless mesh communication to reliably transmit industrial sensor data in real-time both underground and above ground. Currently our technology is widely used in construction, mining, infrastructure, and rail industries to automate the monitoring process, improve productivity, and make the activity safe. We now help major clients in 45 countries across 6 continents monitor their projects with our technology.

Ackcio was incorporated in Singapore in 2016, and has drawn investments from prominent investors including Wavemaker Partners, Enterprise Singapore, Accelerasia, Aletra Capital Partners, Foundamental, and EF.

Responsibilities

• Be the go-to person for clients, helping them get the most out of our products.
• When customers run into challenges, you’ll work with them to come up with easy, clear solutions.
• Suggest ways to improve user experience and get more people using our products.
• Guide clients on the best ways to use our products and how they can get the most value.
• Look for ways to help customers expand how they use our product and offer them more value.
• Share customer feedback and ideas for improvement with the rest of the team.
• Share your product expertise in customer interactions to help them succeed.
• Communicate with customers via email, and phone to help them get the hang of our products.
• Provide ongoing support to ensure customers continue to succeed with our solutions.
• Represent customer needs and issues to make sure they’re heard across the company.

Requirements

• A background in technology, computer science, or IT/networking.
• Fluent in English; additional languages are a plus.
• Willing to travel for customer site visits with on-site troubleshooting work if required.
• Excellent communication skills and a friendly attitude.
• Strong problem-solving abilities and quick to learn.
• Ability to handle multiple tasks and meet deadlines.
• A self-starter, both independent and team-oriented.
• Proven track record in customer support and problem resolution.
• Passionate about helping customers succeed.

Responsibilities:

• Provide tier-3 technical support for robotic systems, including hardware, software, and firmware components.
• Diagnose and resolve technical issues reported by customers, collaborating with the technical team to escalate and address complex problems.
• Document and report recurring issues to the Technical team to support continuous improvement and product development.
• Facilitate knowledge transfer sessions, training, and technical briefings to empower the Customer Success team in providing top-tier support to customers.
• Participate in testing and validation of new robotic systems and updates, providing critical feedback to ensure customer needs and experiences are addressed.
• Maintain detailed records of technical issues, resolutions, and feedback from customers and the Customer Success team.
• Develop and update technical documentation, user manuals, and support guides to assist the Customer Success team and customers in effectively utilizing robotic systems.

Requirements:

• Bachelor’s degree in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.
• 2+ years of experience in technical support
• Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Strong communication and interpersonal skills, with the ability to effectively bridge gaps between technical and non-technical teams.
• This position may require occasional travel to customer sites.
• Good English communication skills (verbal and written).

As a global leader in power and thermal management solutions, Delta Electronics was founded in 1971 and is headquartered in Taipei, Taiwan with annual revenue exceeding $13 billion. Our wide range of products and solutions cover power supplies, energy management systems, display solutions, and industrial automation products.

We are known for our focus on innovation, sustainability, and energy efficiency. Active investment in research & development, and implementation of cutting-edge technologies ensures our business drives positive environmental impact.

Looking forward to having you join our 85,000 colleagues in building a Smarter and Greener future, Together!

Position Overview:

As a Datacenter Infrastructure Field Application Engineer or Presales Engineer, you will be responsible for supporting and driving the sales of solutions within the datacenter infrastructure field. In this role, you will work closely with customers, sales teams, and other technical personnel to ensure the successful deployment and integration of CDU/Cooling systems in datacenter environments.

Key Responsibilities:

• Expertise in CDU/Cooling Solutions: Possess in-depth knowledge of Data Center products, solutions, and services, keeping up-to-date with industry trends and technological advancements related to datacenter infrastructure.
• Sales Support: Collaborate with the sales team to participate in customer meetings and presentations, understanding customer needs, and proposing appropriate solutions.
• Technical Consultation: Engage in technical discussions with customers to understand their datacenter infrastructure requirements and propose tailored solutions.
• Solution Design and Proposal: Create detailed technical proposals and designs that address customer requirements, including system configurations, power distribution, backup options, and monitoring capabilities.
• Project Management: Collaborate with project managers, engineers, and installation teams to ensure the successful implementation and commissioning of systems in datacenter environments. Provide technical guidance and coordinate tasks throughout the project lifecycle.
• Demonstration and Training: Conduct technical demonstrations and training sessions for customers and sales teams to showcase the capabilities and benefits of solutions.
• Customer Relationship Management: Build and maintain strong relationships with customers, addressing their technical queries, providing post-sales support, and proactively identifying opportunities for additional solutions and services.
• Industry Expertise: Stay updated with the latest industry standards, regulations, and best practices related to datacenter infrastructure, power distribution, and systems.

Qualifications:

• Education: Bachelor's degree in Mechanical Engineering, Computer Science, or a related technical field is preferred.
• Experience: Prior experience as a Field Application Engineer, Presales Engineer, or a similar role within the datacenter infrastructure industry, with a focus on CDU/Cooling solutions and power management. Experience in supporting sales teams and customers is highly desirable.
• Communication Skills: Excellent verbal and written communication skills to effectively convey technical concepts and solutions to customers and internal stakeholders. Ability to deliver compelling presentations and demonstrations.
• Problem-solving Skills: Strong analytical and problem-solving abilities to identify customer requirements, propose effective solutions, and troubleshoot technical issues.
• Project Management: Familiarity with project management methodologies and tools to manage multiple projects simultaneously, ensuring timely delivery and customer satisfaction.
• Customer Focus: Demonstrated ability to understand customer needs and offer suitable solutions. Strong customer service orientation and ability to foster long-term customer relationships.

Employment Type: Full-time

About the Role:

We are seeking a skilled and proactive IT Level 2 EUCD (End-User Computing Devices) Assistant Specialist to join our dynamic IT support team. In this role, you will be guided to provide second-level technical assistance to ensure seamless operation and optimal performance of end-user computing devices and systems. Your expertise will be crucial in resolving complex technical issues and delivering exceptional service to our users.

Key Responsibilities:

• Assist in Level 2 technical support for end-user devices, including desktops, laptops, tablets, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
• Collaborate with helpdesk to escalate unresolved issues and ensure prompt resolution.
• Install, configure, and maintain end-user devices and related software applications.
• Support system upgrades, patches, and new software rollouts for end-user devices.
• Manage and update IT documentation, including FAQs and troubleshooting guides.
• Monitor and address vulnerabilities and compliance issues on end-user devices with other infrastructure teams.
• Provide excellent customer service by effectively communicating technical solutions to non-technical users.

Required Qualifications:

• Minimum 1 years of experience in IT support, specifically with end-user computing devices.
• Good technical knowledge of Windows, macOS, and mobile operating systems (iOS/Android).
• Experience with Active Directory, Office 365 and remote troubleshooting tools.
• Familiarity with endpoint security solutions and system management tools (e.g., SCCM, Intune).
• Strong problem-solving skills and ability to work independently under minimal supervision.
• Excellent communication and interpersonal skills with a customer-focused mindset.

What We Offer:

• Competitive salary and benefits package.
• A supportive and inclusive work environment.
• Exposure to cutting-edge technologies and projects.

How to Apply:

Interested candidates are encouraged to submit their resume and cover letter outlining their qualifications and experience.

Join us in delivering exceptional IT support and driving technological excellence!

Company

At CoNEX Healthcare, you can begin a life-long career of exploration and innovation, while helping to champion healthcare innovations for all, particularly in patient safety, nursing productivity and independent ageing. You'll thrive in a closely-knit and driven multidisciplinary team with purpose, breaking down barriers to innovation in a purposeful and productive healthcare ecosystem.

Learn more about CoNEX Healthcare here: www.presage.health

Job Description

The software support engineer is responsible for providing technical support with the Pre-deployment setup and post-deployment support from end-users in Hospitals, Nursing homes or other healthcare institutions.

• Assist with Pre-Deployment setup; preparation of device software after hardware assembly.
• Perform Software Updates to operational devices whenever needed.
• Perform diagnosis, and troubleshooting of technical issues.
• Provide Technical support (L1/L2) to users. There will be occasional need to respond to system issues beyond working hours on a 24/7 basis

Job Requirements

• Experience with working in Linux OS environment.
• Knowledge in working with Edge devices and peripherals (e.g: Bluetooth, Wi-Fi technology, Device Networking, etc.)
• Programming skills preferred (Bash scripting, Python, C++).
• Good communication skills and experience in working with end users on providing technical support.

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

As an Infrastructure Support Engineer, you will be responsible for ensuring the smooth operation and support of our IT infrastructure. You will focus on end-user computing, account management, and asset management within our organization. The ideal candidate will have a strong understanding of Microsoft 365 and possess excellent problem-solving and communication skills.

Responsibilities

Microsoft 365 Administration:

• Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Configure, manage, and troubleshoot user accounts, licenses, and permissions within Microsoft 365.
• Assist with deployment and migration projects involving Microsoft 365.

End User Computing Support:

• Provide technical support for end-user devices, including desktops, laptops, and mobile devices.
• Troubleshoot and resolve hardware and software issues related to Windows OS and Office applications.
• Ensure users have the necessary tools and resources for effective productivity

Account Management:

• Manage user accounts within Active Directory and Microsoft 365, including onboarding and offboarding processes.
• Implement security best practices for user accounts, including role-based access controls and password management.

Asset Management:

• Maintain an accurate inventory of IT assets, including hardware, software, and licenses.
• Assist in procurement and deployment of IT assets according to company policies and budget constraints.
• Perform regular audits of IT asset utilization and compliance.

Documentation and Reporting:

• Create and maintain technical documentation for processes, configurations, and troubleshooting procedures.
• Provide regular reports on system performance, asset status, and support activities.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in IT support, particularly in infrastructure support and end-user computing.
• Strong knowledge of Microsoft 365 services and administration.
• Familiarity with Active Directory and user account management.
• Proficient in hardware and software troubleshooting for various operating systems.
• Experience with asset management tools and methodologies.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive attitude.

About us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

We are looking for an Application Support Engineer to join our exciting team, to play a pivotal role in our banking technology division, responsible for ensuring the reliability, performance, and availability of critical banking applications.

Responsibilities

• Oversee the bank’s portfolio of applications, ensuring their stability, availability, and performance.
• Hands-on work on technical issue troubleshooting and ensure application functionality.
• Participate in the planning and execution of application upgrades and enhancements.
• Monitor system performance, track incidents, and proactively address potential issues.
• Ensure compliance with regulatory and security requirements for banking application.
• Continuously work towards making improvements in the release process.
• Provide regular reports on application support metrics and key performance indicators (KPIs).
• Support project team on DEV, SIT and UAT environment deployment and troubleshooting.
• Familiar with ITIL based Bank IT process, especially on incident, problem and change management.

Requirements

• Bachelor’s degree in computer science, Computer Engineering, Electrical Engineering, or related fields.
• 3 years of Technical/Application Support experience on multi technology platforms.
• Good knowledge on Linux OS, Windows Server, PostgreSQL, SQL Server, Oracle.
• Cross-platform experience and the expertise to identify and resolve integration issues.
• Excellent understanding of the CI/CD practice.
• Familiar with application release methodology.
• Experience in software development lifecycle and agile development methodologies.
• Experience working in a financial services institution with understanding of MAS technology risk requirements.
• Highly self-motivated to excel in assigned tasks and to deliver results for a digital bank.
• Good communication and coordination skills.
• Hands-on development experience is a plus.
• Excited to work in a fast-paced environment.

This role comes with good base salary and attractive bonuses depending on sales performance.

Job Responsibilities

• Provide pre-sales support for a range of CCTV and network technical solutions, including proposal development and technical presentations
• Identify and develop business opportunities with clients, promoting solutions and delivering tailored technical proposals
• Design and deliver competitive product solutions, ensuring alignment with client requirements
• Collaborate with the sales team to ensure client needs are met, and provide technical expertise to drive sales growth
• Build strong relationships with clients, understanding their business and technical needs, and providing timely support for inquiries and technical issues
• Deliver product training to clients, enhancing their understanding and adoption of CCTV and network solutions

Job Requirements

• Proven experience with CCTV products and solutions
• At least 1 year of experience in the CCTV or networking domain
• Excellent communication and influencing skills, with the ability to negotiate and align technical solutions with customer needs
• Strong technical troubleshooting skills, with experience in resolving complex technical issues
• Preferred certifications: CCNA, CCNP, or other relevant networking credentials

We regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

Data provided is for recruitment purposes only

EA Registration Number: R1332294

Business Registration Number: 201735941W

Licence Number: 18S9037

What you will do

• Customer support responsibilities, ensuring timely and effective resolution of customer inquiries and issues
• Project management involvement, including planning, execution, and delivery
• Support marketing promotion activities to enhance product visibility and market presence
• Engage in clear and effective communication with customers to address their needs and concerns
• Aid in debugging and testing to ensure product quality and reliability

Required Skills

• Excellent proficiency in English and Mandarin, both written and verbal, to liaise with our affiliates from different regions.
• Preferred experience in display or scalar-related technologies
• Strong communication skills, with the ability to effectively convey technical concepts
• Desirable capability in system integration to facilitate seamless collaboration across different components and subsystems

Location: One North, Singapore

We are seeking a skilled and proactive Network Maintenance Engineer to provide comprehensive support for multiple customer network environments. This role involves maintaining and troubleshooting a wide range of network devices, including routers, switches, access points (APs), Wireless LAN Controllers (WLCs), Cisco Identity Services Engine (ISE), as well as supporting Windows servers and laptops. The ideal candidate will have a strong background in helpdesk support, network and system maintenance, with a customer-focused and solution-oriented mindset.

Key Responsibilities:

• Helpdesk and Troubleshooting:
  • Act as the primary point of contact for support requests across multiple customer environments.
  • Investigate and resolve network and system-related issues, such as connectivity problems, faulty devices, or server issues.
  • Provide laptop and Windows server support, addressing common problems like login failures, configuration errors, and hardware issues.
  • Simulate customer environments to replicate and diagnose complex issues.
  • Document resolutions and create knowledge-based articles for future use.
  • Stay updated on changes across all supported customer environments.
• Maintenance and Change Request:
  • Replace or repair faulty network and system equipment, such as access points, switches, and laptops.
  • Implement minor network and system configuration changes, including enabling switch ports, changing VLANs, onboarding new devices to Cisco ISE, or updating Windows server configurations.
  • Firmware and OS patching for network and system equipment.
  • Ensure all network and system devices are operating optimally and securely.
• 24x7 Standby and Incident Response:
  • Participate in a 24x7 standby rotation with a duty phone for handling urgent incidents.
  • Respond promptly to calls and emails, diagnosing and resolving issues to restore normal operations.
  • Manage multiple incidents simultaneously, ensuring effective communication and resolution for all customers.
• Testing and Collaboration:
  • Test product updates, patches, and integrations to ensure compatibility and stability.
  • Collaborate with internal teams and external vendors to resolve complex issues.
• Documentation:
  • Maintain detailed and accurate documentation of network configurations, system setups, incident responses, and maintenance procedures.
  • Ensure all team members have access to up-to-date customer system information.

Required Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum of 1 year of experience as a maintenance engineer, with a focus on maintenance of enterprise environments, preferably in customer-facing roles.

Technical Skills:

• Proficiency in working with various network products, including Cisco, Juniper, Alcatel, and Aruba.
• Strong expertise in maintaining and troubleshooting network components such as routers, switches, APs, WLCs, and Cisco ISE.
• Experience in supporting Windows servers and laptops, including hardware and software troubleshooting.
• Familiarity with common system administration tasks like user account management, group policies, and server configuration.
• Ability to simulate customer environments for diagnostic purposes.
• Excellent communication and problem-solving skills with a customer-centric approach.
• Detail-oriented with the ability to manage multiple tasks simultaneously

Preferred Qualifications:

• Certifications in networking related technologies.
• Experience in a maintenance-focused role serving multiple external customers.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure and manage critical incidents effectively.
• Detail-oriented with a commitment to maintaining high standards of network and system reliability.

Position Overview:

To ensure nominated vessels are maintained & operated in line with Statutory Instruments, Company Policy & Safety Management System, Industry Best Practice & Vessel Owners Requirements.

Key Responsibilities & Accountabilities:

1. Act as the single point of accountability, monitoring all onboard activities and providing Technical & Operational Guidance and Support to the Master & crew of nominated vessels as required.
2. Ensure Safety & Environmental Compliance with respect to Statutory Regulations, Company Policy & Safety Management System, Industry Best Practice, and owner’s requirements are given the highest priority by both the shore and vessels staff.
3. Monitor and support all operations onboard nominated vessels closely, provide assurance that they are undertaken in full Compliance with Statutory Regulations, Company Policy & Safety Management System, Industry Best Practice, and owner’s requirements, whilst meeting efficiency & economic expectations.
4. Ensure compliance with Wallem’s SMS, flag and class’s rules and regulations, state requirements, TMSA and other vetting agencies’ conformance.
5. Support Operations superintendent and work together for common objective to operate vessels as required under the SMS and within the purview of Shipman Agreement.
6. Responsible for all budgetary expenditure on nominated vessels, provide timely reports & analysis to Fleet Manager(s) and Owner(s) as required.
7. Responsible for operating vessels within KPIs set out by Wallem’s SMS while maintaining priority on safety and pollution prevention. Technical Superintendent works with other departments of Wallem for meeting commercial expectations and maintaining vessels sea-worthy.
8. Act as Client/Owners point of contact ensuring the highest level of customer Service & Satisfaction are maintained whilst also protecting the Wallem brand and our employees from risk.
9. Provide Direction, Coaching, Guidance, Mentoring and Evaluation of senior sea staff to ensure that all operations are carried out safely & successfully whilst also enabling senior sea staff with their individual career progression & development.
10. Monitor and maintain a thorough knowledge of current Technical Superintendents Work Instructions which maybe subject to review and revision from time to time, whilst completing all Tasks detailed in the Technical Superintendents Work Instructions for nominated vessels.
11. Monitor and optimize vessels and seafarers’ performance. Collaborates with other stakeholders to ensure that vessels and seafarers have adequate resources to perform.
12. Review, write and provide feedback on development area of seafarers, work-performance during specific contract, while setting clear goals and targets.
13. Act as part of the Shore base Emergency Response team as required.
14. Complete any additional tasks as reasonably requested by the Fleet Manager.

Requirements:

• Engineer Officer Qualification, with First Class Chief Engineers Motor license from an IMO whitelist country; OR
• Degree in Marine Engineering/Naval Architecture/Mechanical Engineering or other related.
• Minimum of 2 years’ sailing experience as Chief Engineer onboard; OR
• Minimum of 1 year's experience as Technical Superintendent within the Maritime Industry ashore.
• Able to handle mixed vessels types (e.g dry cargo, containers, gas carriers, RF containers)
• Salary will be commensurate with experience of the candidate.

“If you have the drive for achievement, we’d love to hear from you. Please apply in strict confidence with your full resume and contact details.

Information collected will be kept confidential and used strictly for recruitment purpose only.”

UnaBiz is the leading IOT company in Singapore. HQ in Singapore, with office in Taiwan, Japan, France, Spain and providing IOT solution globally.

Join the company that supplies solutions to established local / MNC like SIA, CBRE, JLL, Shiseido, TotalEnergies, Certis, Engie, and many more!

Job Descriptions:

• Execute sales strategies to penetrate the target market and expand the customer base.
• Conduct presentations and demonstrations that showcase the features and benefits of our smart workspace solutions.
• Manage relationship with clients to understand their unique needs and tailor solutions that align with their business objectives.
• Work closely with technical experts to design customized solutions that address client challenges.
• Provide regular updates on sales activities, pipeline, forecasts, and performance metrics to senior management.

Job Requirements:

• Candidate must possess at least Diploma/Bachelor's degree in Business, Marketing, or a related field.
• Experience in hospitality would be an added advantage
• Self-motivated and results-oriented, with a proactive attitude toward problem-solving.
• Willingness to travel locally for client meetings and industry events as required.
• Highly motivated, resourceful, and independent worker who is proactive and customer-focused.
• Fresh graduatesare welcomed!

Rewards:

• Opportunities for career advancement
• Free lunch in office provided
• Free transport to/from office

Technical Team Leadership

Lead the technical team by assigning tasks, monitoring project progress, and providing guidance.

Recruit, train, and develop team members to enhance overall team capabilities.

Project Management

Plan, execute, and manage technical projects to ensure timely and high-quality delivery.

Collaborate with clients, vendors, and internal teams to define requirements and resolve issues.

Technical Support & Innovation

Oversee the planning and optimization of the company’s technical architecture to ensure system stability and scalability.

Stay updated with the latest technologies and trends to drive innovation and continuous improvement.

Problem-Solving & Decision-Making

Provide strategic technical direction and make data-driven decisions to overcome challenges.

Ensure the alignment of technical strategies with business objectives.

Ackcio Pte Ltd builds reliable wireless monitoring solutions for industrial applications. Our Ackcio Beam suite of products runs off our core technology, a long-range, low-power radio wireless mesh communication to reliably transmit industrial sensor data in real-time both underground and above ground. Currently our technology is widely used in construction, mining, infrastructure, and rail industries to automate the monitoring process, improve productivity, and make the activity safe. We now help major clients in 45 countries across 6 continents monitor their projects with our technology.

Ackcio was incorporated in Singapore in 2016, and has drawn investments from prominent investors including Wavemaker Partners, Enterprise Singapore, Accelerasia, Aletra Capital Partners, Foundamental, and EF.

Responsibilities

• Be the go-to person for clients, helping them get the most out of our products.
• When customers run into challenges, you’ll work with them to come up with easy, clear solutions.
• Suggest ways to improve user experience and get more people using our products.
• Guide clients on the best ways to use our products and how they can get the most value.
• Look for ways to help customers expand how they use our product and offer them more value.
• Share customer feedback and ideas for improvement with the rest of the team.
• Share your product expertise in customer interactions to help them succeed.
• Communicate with customers via email, and phone to help them get the hang of our products.
• Provide ongoing support to ensure customers continue to succeed with our solutions.
• Represent customer needs and issues to make sure they’re heard across the company.

Requirements

• A background in technology, computer science, or IT/networking.
• Fluent in English; additional languages are a plus.
• Willing to travel for customer site visits with on-site troubleshooting work if required.
• Excellent communication skills and a friendly attitude.
• Strong problem-solving abilities and quick to learn.
• Ability to handle multiple tasks and meet deadlines.
• A self-starter, both independent and team-oriented.
• Proven track record in customer support and problem resolution.
• Passionate about helping customers succeed.

Be a part of something BIG!

Domain Ownership: Contribute to the overall ABAP development, basis, portal, authorization (SAP), and integration strategy of the SAP solutions (S4HANA & SuccessFactors) in the Singtel group (Singtel / NCS / Optus). While the core applications are S4HANA and SuccessFactors, the candidate should have the capabilities to easily adopt new non-SAP technologies like iValua and CCH Tagetik and others. The candidate must possess the vision and hands on experience to formalize, standardize, govern, and evolve the design and standards in these SAP and non-SAP technology areas with the objective to deliver best practice, efficient, dependable, and cost-effective solutions to support the solutions.
The candidate must possess extensive knowledge on a wide array of SAP and non-SAP technologies and is expected to define and enforce development standards, basis administration policies, authorization setup and governance, portal and interface standards, and integration policies, standards and tools. The candidate is expected to know the functionalities and capabilities of common COTS applications that integrate into SAP and non-SAP solutions and evaluate their fit for use.

Supporting the multiple SAP and non-SAP functional teams to deliver business solutions to their stakeholders, this candidate plays the critical role of ensuring the best fit technical solutions for all delivered solutions.

Project Delivery: Overall responsible for the design and delivery of SAP technical solutions in the Singtel group. Review all technical requirements in projects and change requests. Ensure technical delivery in projects and change requests are completed on time and with no defects.

Team Management: Manage a global Application Managed Support outsource team to ensure that both inhouse and outsource teams work efficiently together.

Operational Excellence: Ensure SAP development, authorization, and integration changes are timely addressed and delivered within expected SLAs. Ensure continuous improvements to the technology and processes through proactive review and optimization initiatives. Recommend and implement major improvements that have significant benefit to IT or the business.

Make an Impact by:

Domain Ownership: Together with the functional teams, drive and establish a technology landscape roadmap with the objective to bring more value and efficiency to our solutions. Review all technical requirements in change requests and projects.

KPI: A 3 year technology landscape roadmap for the Singtel group’s SAP and non-SAP applications to support and anticipate the future needs of the business.
Project Delivery: Support delivery of projects with timely resources and relevant expertise. Contribute to delivery of projects that are on time, in scope, and below budget.

KPI: All tasks executed by the technical team are delivered on time, and below budget. Defects after go live (1st month) should not have more than 5 hours spent on defect resolution. Project satisfaction score by stakeholders should positive.

Team Management: Establish a truly integrated team (inhouse and outsource AMS) that work seamlessly across geographical locations. Maintain a highly effective team by ensuring poor performers are replaced promptly.
KPI: Identify areas that team members can work seamlessly regardless of systems/location. Team is able to share work and resources regardless of systems or locations.
Operational Excellence: Ensure that systems and services are running according to agreed SLAs. Constantly deliver improvement initiatives that add value to both IT and the business.
KPI: 90% of Incidents are addressed within SLAs. Recommend and implement 2 internal improvement initiatives that will increase IT efficiency by 20%. Recommend and implement solutions that will result in IT cost savings for the business by at least $250K every year.

Skills for Success:

• Bachelor or higher degree Computer Science or IT with a solid 6+ years of relevant experience in SAP ABAP/FIORI/HANA Development and SAP PI/PO/CPI
• At least 6 years with consulting companies as a technical consultant/specialist for SAP Development and Integration for at least 3 major projects.

Position Overview

We are seeking an experienced and motivated Senior Technical Program Manager to join our Platform Services and Emerging Technologies division in Singapore. This role involves close collaboration with the capability team's leadership to drive strategic programs that facilitate access to our Products and Product data. The ideal candidate will demonstrate the ability to lead and manage complex programs independently, ensuring successful delivery and alignment with organizational goals. This position requires a proactive approach, independent decision-making, and strong problem-solving skills to efficiently navigate and resolve challenges. The role is based in Singapore and follows a hybrid working model with occasional onsite presence required

Responsibilities

• Lead and manage multiple technical programs from inception through completion
• Develop detailed project plans, including scope, timelines, dependency management, and risk management
• Collaborate with engineering, product management, and other stakeholders to define program goals and deliverables
• Monitor and report on program progress, ensuring alignment with organizational objectives
• Identify and resolve issues and conflicts within the project team
• Facilitate communication and coordination among stakeholders
• Ensure compliance with company standards, policies, and procedures
• Foster a culture of continuous improvement within the team

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 7+ years of experience working directly with engineering teams on complex initiatives involving multiple teams using Agile methodologies
• 5+ years of experience in technical program management or a related role
• Proven track record of successfully managing complex technical projects
• Demonstrable knowledge of systems/cloud services and cloud platforms (AWS, Azure, Google Cloud)

Preferred Qualifications

• Strong strategic thinking and problem-solving abilities, with the capability to drive alignment and execution across multiple teams
• Excellent communication and interpersonal skills, with the ability to influence and build strong relationships with stakeholders at all levels
• Deep understanding of program management methodologies, tools, and best practices
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously
• PMP or other relevant certifications are a plus

The Ideal Candidate

• Possesses an unwavering desire to continue learning and challenging themselves
• Is proactive in stakeholder management and establishing relationships with stakeholders
• Has a track record of using data analytics for improving software operations and organizational efficiency
• Possesses solid technical expertise and business acumen with the ability to negotiate and influence senior leadership to deliver business outcomes
• Is action-oriented and demonstrates strong execution in managing and driving teams to deliver on commitments
• Is comfortable imparting a sense of urgency along with influencing leaders and peers
• Operates at both high-level strategy and vision as well as develops detailed large complex cross-functional plans
• Functions as an 'equal partner' with Engineering counterparts, Architects, Product Managers, and Experience Designers
• Advanced expert role, requiring deep subject-matter knowledge and sound business acumen to advise leaders
• For jobs at this level, knowledge of the business starts to become as important as subject-matter knowledge
• Incumbents translate specialized subject-matter requirements into business needs/requirements
• Require depth of specialized expertise to interpret internal/external business issues and recommend best practices to address them
• Solve complex problems that require in-depth evaluation of variable factors by taking a broad perspective to identify the best approach and innovative solutions
• Work independently, with close guidance in only the most complex or unusual situations
• Adapt communication style to persuade various stakeholders across the business and frequently interact with senior leaders to provide advice and SME
• May lead functional teams or programs within own function (or closely related functions)

As an Associate Engineer in Product Support Organization, within the Aftermarket Products & Services (APS) Business Unit, this role is responsible for the technical activities that support the repair and refurbishment of goods. This includes the completion of the quality of goods meeting schedule timelines.

The Associate Engineer ensures smooth repair and refurbishment of goods:

• Repair and refurbishment support: Ensure assemble of goods with accuracy
• On time delivery: completion of work order within the scheduled time frame

Responsibilities

• Create repair and/or refurbishment work orders.
• Expedite support and coordinate the replenishing of materials and work with materials planners to proactively solve raw material issues.
• Ensure materials are issued correctly as per work order.
• Perform Troubleshooting and Diagnostic based on Troubleshooting Guide
• Perform bonding and data collection based on Standard Work Instruction and Test Procedures (~2 - 4 hours standing and using microscope)
• Disassembly, assembly and Testing of Mechatronics Assemblies module to Standard Work Instruction and Test Procedures.
• Update system records in a timely upon completion.
• Support Agility Training to all Product Lines based on Supervisor’s assignment.
• Performs other duties as assigned.

Qualification

• Minimum qualification of Vocational Certificate/NITEC in Electrical or Mechanical Engineering
• Minimum experience of 2 years in the semiconductor/ manufacturing industry
• Basic knowledge of wire bonding and/or die bonding technology is preferred
• Able to work independently to troubleshoot and analyze machines and spares issues when needed
• Possess good written and communication skills
• Proficient in Microsoft Office (Excel, PowerPoint and Words)

Company Overview

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details: www.kns.com.

Equal Opportunity

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

BROAD FUNCTION

A dedicated and proactive IT Support Engineer with a strong foundation in supporting environments primarily consisting of Windows devices and the Microsoft 365 suite.

Manage IT assets and responsible for troubleshooting/repair, providing technical support, and ensuring seamless end-user IT operations.

Effectively support the organization's IT needs, contribute to a positive user experience, and grow within the role.

ROLES AND RESPONSIBILITIES

• Provide Technical Support: Ensure timely and effective resolution of technical issues related to windows devices and Microsoft 365 applications, minimizing downtime and maintaining productivity.
• Enhance User Experience: Deliver high-quality customer service and support to end-users, ensuring their IT needs are met and they are satisfied with the solutions provided.
• Maintain IT Infrastructure: Assist in the maintenance and optimization of the IT infrastructure, including performing routine updates, backups, and system monitoring to ensure smooth operations.
• Support IT Projects: Contribute to various IT projects and initiatives, providing support and collaborating with the IT team to achieve project goals and improve IT services.
• Develop Technical Skills: Continuously learn and develop technical skills to stay updated with the latest technologies and best practices, enhancing the overall capability of the IT support team.
• Documentation and Reporting: Create and maintain detailed documentation of IT processes, procedures, and troubleshooting steps, ensuring knowledge is shared and easily accessible within the team.
• User Training and Education: Conduct training sessions and create user guides to help end-users effectively utilize Windows devices and Microsoft 365 applications, promoting best practices and reducing common issues.
• On Rotating Roster: Provide standby support during off-office hours and weekend on a rotational basis.
• Ad-Hoc Assignments: carry out any other tasks assigned by the Supervisor or Reporting Officer.

EXPERIENCE

• Technical Support: Provided first-level support to users, resolving issues related to Windows devices and Microsoft 365 applications. Assisted in setting up new workstations and configuring user accounts.
• Incident Management: Logged and tracked support tickets using IT service management tools. Ensured timely resolution of incidents and escalated complex issues to senior engineers when necessary.
• System Maintenance: Performed routine maintenance tasks such as software updates, system backups, and virus scans. Monitored system performance and implemented necessary optimizations.
• User Training: Conducted training sessions for end-users on best practices for using Windows devices and Microsoft 365 applications. Created user guides and FAQs to assist with common issues.
• Collaboration: Worked closely with the IT team to support various projects and initiatives. Participated in team meetings and contributed to the continuous improvement of IT services.

SKILLS

• Technical Support: Proficient in diagnosing and resolving hardware and software issues on Windows devices. Experienced in providing remote and on-site support to end-users.
• Microsoft 365: Skilled in managing and troubleshooting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. Familiar with user account management and license allocation.
• Windows OS: Strong understanding of Windows operating systems (Windows 10/11), including installation, configuration, and maintenance. Knowledgeable in Active Directory for user and group management.
• Networking: Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN. Capable of troubleshooting connectivity issues.
• Customer Service: Excellent communication and interpersonal skills, with a focus on delivering high-quality support and ensuring user satisfaction.
• Documentation: Ability to create and maintain detailed documentation of IT processes, procedures, and troubleshooting steps.

QUALIFICATIONS

• Diploma or Bachelor's Degree in IT with minimally 3-5 years of relevant experience.
• With relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, Azure Fundamentals, CCNA, or equivalent will be an advantage.

Job Description

The job involves the supervision of MRT projects Cross Island Line.

For those with less than the specified 3 years of relevant experience, training will be provided.

Job Requriements

RTO shall have diploma in the civil/structural discipline or National Certificate in Construction Supervision (NCCS) or equivalent and accredited by and registered with IES/ACES with minimum 3 years relevant experience in supervision deep excavation/ basement works.

- MRT experience will be an advantage.

- To assist RE & SRE to monitor all site activities

- Willing to work on night & rotation shifts

Responsibilities

• Collaborate with stakeholders to gather, document, and prioritize business requirements.
• Analyse existing processes and identify areas for improvement through technology.
• Create high level technical specifications and functional requirements documents.
• Work with development teams to provide high level design and impacted systems.
• Conduct feasibility studies and impact analyses for proposed changes.
• Facilitate meetings and workshops to gather input and feedback from stakeholders.
• Assist in testing and validation of solutions to ensure they meet business needs.
• Develop and maintain project documentation, including user stories, use cases, and process flows.
• Provide ongoing support and troubleshooting for implemented solutions.
• Stay updated with industry trends and best practices to recommend innovative solutions.

Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience as a Business Analyst or Technical Analyst in a similar role.
• Strong understanding of software development life cycles (SDLC) and methodologies (Agile, Waterfall).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to translate technical concepts for non-technical stakeholders.
• Experience with data analysis tools (e.g., Excel) is a plus.
• Familiarity with project management tools (e.g., JIRA, Trello) is desirable.
• Experience in telecommunications industry is a plus.

Job Summary :

We are seeking a highly skilled Project Manager to lead the overall engagement.

The ideal candidate will have expertise in managing end-to-end delivery of atleast 2-3 applications, good client communication skills, stakeholder management ability.

Have good technical knowledge in Pega with the ability to take Architectural decisions and solutioning. Additionally, domain experience in Airlines is good to have.

The candidate will play a crucial role in driving techno-functional excellence and ensuring successful project delivery.

Required Skills :

• Pega Case Management ,Pega Cloud ,Pega Integration ,Pega Platform, Project Management, Cloud deployment.

Roles & Responsibilities :

• Managing the overall project delivery and ensure delivery schedule is adhered
• Prepare delivery schedule, effort and cost based on the client requirements and provide walkthrough o client on the same
• Project Manager will be liable to achieve client sign-off on schedule, effort and cost presented
• Providing weekly status reports to stakeholders
• Ensuring that the project is timely by setting time marks
• Facilitates daily scrum, sprint planning, sprint demo and retrospective meetings.
• Tracks and manages product backlog, burn-down metrics, velocity, and task break-down
• Helps product owner to make the product backlogs in good shape and make them ready for the next sprint
• Responsible to provide architectural solutions and do hands on with the team members to deliver technical requirement in Pega.

Qualifications:

• A solid understanding of project end-to-end delivery
• Excellent verbal, written and presentation skills
• ·Ladership skills
• Ability to motivate IT staff
• Logical problem solver who can operate under constraints
• Strong organisational skills
• Ability to juggle multiple tasks

Certification(s) Required :

• CSSA, PMP, Scrum Master, Good to have CLSA

A project manager with min. 3 years of relevant experience in electronics, electrical or IOT.

Responsibilities:

• Develop the project plans and define the project scope, goals and deliverables
• Lead the planning and implementation of project
• Plan and schedule project timelines
• Define project tasks and resource requirements
• Manage project budget and resource allocation
• Provide direction and support to project, support and service teams
• Constantly monitor and report on progress of the project to all stakeholders
• Implement and manage project changes and interventions to achieve project outputs
• Provide periodic project evaluations and assessment of results
• Review the quality of the work completed to ensure that it meets the project standards
• Manage the relationship with the client and all stakeholders
• Create and maintain comprehensive project documentation
• Measure project performance and provide timely update to higher management
• Perform any other tasks as assigned by management

Requirements:

• Bachelor’s Degree in appropriate field of study or equivalent work experience
• Minimum 3 years working experience in project management with MNC’s or large sized projects
• Excellent written and verbal communication skills with expertise in conflict resolution
• Has experience in IOT and management of IOT/SI projects
• Preferred experience in electrical LV (must be able to read SLD, and understand electrical installation inside buildings)
• Able to handle few projects simultaneously

Benefits

• Excellent compensation commensurate with experience and skill
• Activities to build company culture of camaderie
• Transportation paid by company from home to office, and office to home
• Free lunch in office

Job Position:- Resident Technical Officer (Electrical)

Working hours

Mon - Fri (08.00 am to 5.00 pm)

Sat - (08.00 am - 12.00 pm)

Education & Qualification

• Diploma in Electrical Engineering or equivalent.
• Possess at least 5 years of relevant and practical experience on site.

Skills And Knowledge

• Strong technical knowledge to review design details and method statements.
• Ability to resolve site issues during construction.
• Familiarity with local electrical codes, regulations, and authority requirements.
• Completion of at least one safety course and ability to identify potential safety infringements.
• Ability to manage a team of Site Supervisors (for Senior Resident Engineer, Resident Engineer, and Resident Architect roles).
• Administrative skills to maintain discipline and manage personnel records.
• Good communication and interpersonal skills to work effectively as a team player.
• Diligent, methodical, and meticulous.
• Willingness to work overtime and adapt to digitalization efforts in projects.
• Keen learner and supportive of new technologies in the built environment.

JOB SCOPE:

This person needs to be able to handle both technical repairs of endoscopy systems, while handling the technical support for the regional subsidiaries and distributors.

DESCRIPTION OF DUTIES & RESPONSIBILTIES:

(1) Repairs of Endoscope products from customers (subsidiaries and distributors); which includes

• Repairing of Endoscopy System.
• Repair data entry & create Repair Analysis Report.
• Coordinate (communication via email) with customer(s) for any technical support.
• Possess sound technical knowledge for all endoscopy products.
• Field service ad-hoc support to FSE (Field Service Engineers).
• Be a trainer for subsidiaries & distributors.

(2) Achieving set target for the numbers of repairs to be completed each month.

(3) Responsible for ensuring quality of repairs are according to specifications.

(4) Formulate Service improvement with Technical Supervisor.

JOB REQUIREMENT:

• Minimum 3 years of work experience, preferably in the same or similar industry.
• Strong team player
• Detailed-oriented
• Fast learner
• Know Microsoft Words/Excel/PowerPoint, IT knowledge (Hardware/Software) is a plus
• Able to do basic skill in repairing equipment (Dis-assembling), soldering works, able to achieve sales target. Training will be provided.