Job Description: Customer Support Engineer

Handle Industrial Product Enquiries with correct Tech Spec.

Involve and support current projects and provide solutions.

Provide Technical Support to Customer Production Needs.

Quality Checking & Control on our Product Received to make

sure is conform to customer required product specifications.

Communicate well with suppliers for correct product specs.

Requirements:

Diploma/Degree in Mechanical/Manufacturing/Industrial/

EEE/ Engineering.

Experience in Manufacturing/Industrial/Production work.

Fluent in EXCEL spreadsheet and computer software use.

Good communications skills & customer service mindset.

Independent, Responsible, Self Starter and Result Driven.

1-3 years working experience. Graduates also can apply.

Email: [email protected]

Key responsibilities

• Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight through processing and reduce manual work.
• Provide on-going operations support including management reporting and operations dashboards relating to the governance oversight of privileged accounts and passwords.

Requirements

• 5+ Years of CyberArk Experience: Demonstrated expertise in the deployment, configuration, management, and support of CyberArk infrastructure components. Proven ability to provide regional support and integrate CyberArk solutions via APIs. CyberArk certifications are preferred to validate knowledge and skills.
• Scripting and Reporting: Proficient in writing PowerShell scripts and SQL statements to develop comprehensive management reports focused on the usage and operational management of privileged accounts. This includes automating reporting processes and ensuring accurate data presentation for stakeholders.
• Data Visualization: Experienced with Grafana for creating data visualizations and dashboards, enabling real-time insights into access management and security posture. Skilled at translating complex data sets into understandable visual formats for better decision-making.
• Privileged Access Management: Strong understanding of enterprise privileged access management principles, encompassing risk management, compliance, governance, and control. Ability to develop and enforce policies that mitigate risks associated with privileged access.
• Audit Experience: Extensive experience in responding to audit queries and preparing detailed reports related to access management. Skilled in analyzing audit findings and implementing corrective actions to address compliance gaps. Proven ability to collaborate with internal and external auditors to ensure all necessary documentation is accurate and readily available.
• Remediation Expertise: Extensive experience in remediating CyberArk failed objects to ensure that auto-managed objects comply with security policies and standards. This includes troubleshooting and resolving issues to maintain operational integrity and compliance.
• Technical Platform Knowledge: In-depth knowledge of key operating systems and databases, including Windows, Unix, MSSQL, and MariaDB. Previous experience in administering these platforms enhances ability to manage and secure privileged accounts effectively.
• Banking Environment Experience: Familiarity with working in a banking or financial services environment, understanding the unique regulatory and security requirements involved. This background supports effective implementation of access management solutions tailored to industry standards.
• Educational Background: Bachelor’s degree in Computer Science, Information Systems, or Engineering (or a related field). Alternatively, a combination of relevant professional experience and CyberArk certifications is also acceptable, demonstrating a solid foundation in security practices.

Responsibilities

• Provide support requirements at customer’s site, including installation, repair, servicing, liaising, and maintenance of solutions in accordance with the manufacturer’s specifications to ensure customer satisfaction and service operation are achieved.

• Conduct installations based on customer’s requirements and company specifications, from site inspections through to final sign-off and acceptance.

• Diagnose and perform repairs on equipment and solutions, ensuring that relevant updates and patches are applied accordingly on-site or through remote diagnostic procedures at customer’s sites.

• Initiate escalation procedures and follow up on all open requests for allocated sites to ensure customer satisfaction.

• Manage and maintain daily operations of IT services, including the installation, configuration, and set-up of all new computer equipment.

• Establish and maintain office network accessibility and troubleshooting.

Requirements

• Degree/Diploma in Engineering/Computer Science/IT.

• Minimum of 2 years’ experience in a technical service role.

• Ability to analyze, diagnose, and resolve account service issues.

• Possess IT skills in MS Windows, desktop hardware, and network environments.

• Strong organizational and interpersonal skills, with a customer-oriented mindset.

• Effective verbal and written communication skills.

• Independent and results-oriented.

Licence no: 12C6060

Responsibilities:

• Provide support requirements at customer’s site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer’s specifications to ensure customer satisfaction and service operation are achieved.
• Conduct installations based on customer’s requirements and company specifications, from site inspections through to final sign-off and acceptance.
• Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer’s sites.
• Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction.
• Manage and maintain daily operations of IT services on the installation, configuration and set-up of all new computer equipment.
• Establish and maintain office network accessibility and troubleshooting.

Requirements:

• Diploma, or Degree, in Engineering/Computer Science/IT or related field.
• Minimum 2 years’ working experience in a technical service role.
• Ability to analyze, diagnose and resolve account service issues.
• Possess IT skills in MS Windows, desktop hardware and network environments.
• Strong organizational and interpersonal skills, and customer oriented.
• Effective verbal and written communication skills.
• Independent and results oriented.

Responsibilities:

• Provide excellent customer service.
• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
• Support on desktops, notebooks, printers, scanners hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
• Installation of Apple IPad software’s.
• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
• Printer Maintenance.
• Take on and resolve complex calls or tasks the other engineers could not resolve.
• Responsible for learning and working independently.
• Responsible for providing excellent support and timely service.
• Any other adhoc duties that is assigned by supervisors.

Requirements:

• At least a Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.

Skill Sets:

• Hardware Skill – Desktop, Laptop, Printer and Scanner
• Windows OS (Must know Windows 10)

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Key responsibilities

• Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight through processing and reduce manual work.
• Provide on-going operations support including management reporting and operations dashboards relating to the governance oversight of privilegedaccounts and passwords.

Requirements

• 5+ Years of CyberArk Experience: Demonstrated expertise in the deployment, configuration, management, and support of CyberArk infrastructure components. Proven ability to provide regional support and integrate CyberArk solutions via APIs. CyberArk certifications are preferred to validate knowledge and skills.
• Scripting and Reporting: Proficient in writing PowerShell scripts and SQL statements to develop comprehensive management reports focused on the usage and operational management of privileged accounts. This includes automating reporting processes and ensuring accurate data presentation for stakeholders.
• Data Visualization: Experienced with Grafana for creating data visualizations and dashboards, enabling real-time insights into access management and security posture. Skilled at translating complex data sets into understandable visual formats for better decision-making.
• Privileged Access Management: Strong understanding of enterprise privileged access management principles, encompassing risk management, compliance, governance, and control. Ability to develop and enforce policies that mitigate risks associated with privileged access.
• Audit Experience: Extensive experience in responding to audit queries and preparing detailed reports related to access management. Skilled in analyzing audit findings and implementing corrective actions to address compliance gaps. Proven ability to collaborate with internal and external auditors to ensure all necessary documentation is accurate and readily available.
• Remediation Expertise: Extensive experience in remediating CyberArk failed objects to ensure that auto-managed objects comply with security policies and standards. This includes troubleshooting and resolving issues to maintain operational integrity and compliance.
• Technical Platform Knowledge: In-depth knowledge of key operating systems and databases, including Windows, Unix, MSSQL, and MariaDB. Previous experience in administering these platforms enhances ability to manage and secure privileged accounts effectively.
• Banking Environment Experience: Familiarity with working in a banking or financial services environment, understanding the unique regulatory and security requirements involved. This background supports effective implementation of access management solutions tailored to industry standards.
• Educational Background: Bachelor’s degree in Computer Science, Information Systems, or Engineering (or a related field). Alternatively, a combination of relevant professional experience and CyberArk certifications is also acceptable, demonstrating a solid foundation in security practices.

Working within the Embedded SRE organisation, the Application Support Analyst will be handling the day-to-day operations including handle, triage and escalate on alarms and issues that may arise.

Job Responsibilities

• Provide Level 1 troubleshooting support and response, and be on standby up to 12h a day during the week of standby.
• Log, escalate and follow through with issues, ensuring that issues are resolved.
• Review and improve our alarms and alarm response.
• Periodic reviews and submission of the capacity needs of the business.
• Support and/or drive disaster recovery response drills.
• Deploy new versions of the software.
• Generate reports on the operational workloads, review capacity needs of the business, support and/or drive disaster recovery response drills.

Requirements

• Diploma/Bachelor's Degree in Computer Science or other related discipline.
• 2-5 years of Technical/Application Support experience on various technology platforms.
• Responsible and proactive approach to resolving problems, and being able to have a structured approach to problem-solving.
• Open to work shift work and be on on-call rotation.

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Life Science Medical Devices
• Possess own transport

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Medical Imaging Devices

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

The role will consist of a technical component, with a focus on material testing as well as designing new packaging systems. You will perform various types of testing for medical packaging materials and sterile barrier systems (packaging for sterile medical devices). You will design and create prototypes to support new sales growth and customer retention and assist external as well as internal customers with technical projects/package testing and consulting. You will own and manage smooth operation of a technical development center under the supervision of a senior engineer.

Primary Responsibilities

• Perform various types of physical, mechanical, analytical and integrity testing for medical device packaging materials and packaging systems

• Ensure that testing and lab procedures are performed safely. Ensure personal safety and routinely evaluate equipment for potential safety risks

• Design and create package prototypes using 2d and 3d software based on requests / inputs received from sales team. Maintain and control proper inventory of packaging materials, test material and test equipment accessories

• Maintenance of Lab equipment - Write/update work instructions, procedures, calibration instructions and test methods as required

• Liaise and collaborate with the technical team members at other global sites on technical topics and lab related activities

• Liaise and collaborate with external test labs, sterilization partners and contract manufacturing facilities, as required

• Communicate effectively with other Oliver employees both locally and globally

• Identify gaps and constantly strive to update technical capabilities of the Technical Development Center

• Provide expertise in material selection and package design of sterile barrier systems in order to support new sales growth and customer retention

• Occasionally, travel within APAC region to support our customers in the field including trial runs, troubleshooting customer processes and technical sales activities

• Actively support customer’s technical teams on new product introductions and validations

• Support the QA department with technical assessment of CAPA investigations

• Support product change notifications for customers

• Work closely within the Technical team to develop viable packaging solutions

• Qualify/Test new materials as per ISO 11607 – Ensure capability levels through thoughtful analysis and rigorous testing

• Design new products that can deliver Six Sigma process capability levels. Support/Improve existing product portfolio

• Other duties that assigned

Basic Qualifications

• B.S in Packaging engineering, chemical or mechanical engineering preferred. Candidates with a

graduate diploma in a similar engineering discipline may also apply

• 3-5yrs experience in medical device packaging

• 2d and 3d CAD knowledge / experience desired (AutoCAD 2d and Solidworks 3d preferred)

• Ability to stand and perform physical testing required.

• Strong listening ability and patience

• Ability to adapt to different working styles and cultures

• Positive attitude, ability to work under pressure and people oriented

• Strong written and verbal communication skills. Works well with people across the organization

Preferred Qualifications

Interpersonal Skills:

• Comfortable speaking before an audience

• Requires contact with others (face-to-face, by telephone, virtual meetings, VOIP or otherwise) and working and interacting in a group or team

• Ability to read, analyze and interpret data/documents/safety rules or manuals/operating instructions or procedures/maintenance

• Ability to write in a clear and concise manner

• Ability to speak effectively, present information, responds to questions in a clear and concise manner.

Technical Skills:

• MS Office, particularly Word, Excel, PowerPoint and Outlook, Essential Functions

• Knowledge of 2d and 3d CAD knowledge / experience desired (AutoCAD 2d and Solidworks 3d)

Other Skills:

• The ability to predictably and regularly attend work and to be punctual

• The ability to read and understand documents and drawings

• The ability to work cooperatively with others

• The ability to deal politely and professionally with customers and/or coworkers

Special Requirements

Ability to travel 5-10% of the time internationally

Occasional evening / weekend work might be required (e.g. night calls with USA/EU)

Key Responsibilities:

Team Leadership: Lead, mentor, and develop a team of engineers and technical staff.

Project Management: Plan, execute, and deliver projects on time and within budget while ensuring quality standards.

Technical Guidance: Provide technical direction and support to team members, helping to resolve complex issues and promoting best practices.

Collaboration: Work closely with vendors, classification society, and other stakeholders to align technical solutions with project objectives.

Quality Assurance: Implement and maintain processes for quality assurance and continuous integration.

Budget Management: Manage technical budgets and resource allocation effectively.

Innovation: Stay current with emerging technologies and industry trends to drive innovation within the team.

• Responsible to oversee the day-to-day planning, management, operations and safety of facilities management works and service with adequate administrative staff.
• Responsible to carry out systems' heath and obsolescence monitoring, obsolescence management, crisis management, fire safety management, investigation and carry out rooy cause analysis of the incident, not limited to accident, power outage, and systems failure.
• Shall be full-time on-site
• Contract period Jan’25 – Jun’25

We are seeking a highly skilled and motivated individual with expertise in MS SQL, PowerShell, C++, Unix Scripting, REST API development,. The ideal candidate will contribute to developing, implementing, and maintaining robust solutions tailored to our business needs.

Key Responsibilities:

• Design, develop, and maintain MS SQL databases, ensuring efficient data storage and retrieval. Perform database optimization, query tuning, and management of large-scale data sets.
• Develop and maintain PowerShell scripts to automate repetitive tasks, system monitoring, and report generation. Ensure smooth integration between different systems and platforms.
• Write high-performance, maintainable, and scalable code using C++.
• Develop scripts for managing and automating server tasks, ensuring reliability and optimal performance of systems.
• Design and implement RESTful APIs, ensuring seamless communication between services and applications. Develop efficient and scalable solutions in line with modern development standards.
• Troubleshoot and debug complex technical issues, identifying and applying solutions timely.
• Maintain clear and up-to-date documentation for all developed systems, scripts, and APIs.

Requirements:

• Min 5+ Years of experience of Software Engineering
• Proficiency in MS SQL for database management and development.
• Hands-on experience in PowerShell scripting for automation.
• Strong knowledge of C++ programming and object-oriented design.
• Expertise in Unix Scripting for server management.
• Familiarity with REST API architecture and development.

ONSITE JOB PROFILE

a) Support the client in production / industrial engineering activities throughout the product realization activity

b) Study the Project requirements

c) Study the Concept design, development and production support of “tooling equipment” like Jigs and fixtures by employing ‘Computer Aided Design’ (CAD), for all components

d) Understand the Feasibility evaluation and testing of the tooling equipment

e) Prepare“3D CAD models” for the components in confirmation with the client’s standard operating procedures and practices for each production process.

f) Coordination of ECO (Engineering Change Orders) activity as per manufacturing customer’s standards and procedures through the use of SAP tools.

g) understanding and familiarization of the customer’s product and process requirements and training the delivery support team accordingly..

REQUIRMENTS TO PERFORM THE JOB DUTIES

h) Bachelor of Engineering / Technology (B.E. / B. Tech: equivalent to BS/ Diploma) in Mechanical Engineering.

i) 2-4 years of experience in CAD and ECO coordination.

j) Knowledge of Solidworks software is required.

k) Desire for continuous education and training effort.

l) Excellent written and verbal communication skills and ability to interact with all levels within engineering organization.

· A minimum of 5 years’ experience in IT

· At least a bachelor’s degree in computer science or equivalent.

· Should have good experience in micro services API development, and good knowledge in Java framework.

· Preferable with Core Banking back ground

· Knowledge in Silver lake Core Banking System (SIBS) Deposit Module is a plus

Job Description

Technical Property Management:

• Oversee the technical aspects of property management, including building systems, infrastructure, and maintenance protocols.

Maintenance Planning and Execution:

• Collaborate with property managers to develop and implement preventive maintenance plans, ensuring that building systems, equipment, and infrastructure are functioning optimally.

Energy Efficiency:

• Identify opportunities to optimize energy usage in buildings and implement sustainable solutions to drive energy efficiency and cost savings.
• Stay updated on energy regulations and rebates to maximize efficiency and compliance.

Vendor Management:

• Engage and manage relationships with service providers, contractors, and suppliers for technical maintenance and repairs.
• Ensure timely completion of tasks and adherence to quality standards.

Technical Assessments and Audits:

• Conduct regular inspections and assessments of properties to identify maintenance needs, potential risks, and compliance with technical standards and regulations.
• Develop action plans to address identified issues.

Budgeting and Cost Management:

• Assist in the preparation and management of the technical budget, monitoring expenses, and optimizing costs while maintaining quality standards.

Technology Integration:

• Evaluate and implement emerging technologies and systems to enhance property operations, such as building automation, security systems, IoT devices, and energy management software.

Compliance and Regulations:

• Stay updated on local building codes, safety regulations, and environmental requirements.
• Ensure properties comply with relevant standards and implement necessary remedial actions.

Communication and Coordination:

• Collaborate with property management teams, tenants, and other stakeholders to address technical issues, provide updates on maintenance projects, and ensure timely resolution of concerns.

Documentation and Reporting:

• Maintain accurate and up-to-date records of property maintenance activities, contracts, service agreements, and technical documentation.
• Prepare reports on building performance, maintenance activities, and expense tracking.

Requirements:

• Min Diploma holder with at least 3 years of experience in hands on of Facilities maintenance.
• Team player

About the Role

The APAC Technical Coordinator supports the Group CAD Engineering Manager by collaborating with CAD, Sales, Estimation, and Operations Teams across the region. The role involves ensuring timely and accurate creation of CAD drawing packages, providing guidance to the CAD team, managing drawing and design coordination requests, and supporting regional service deliverables to both internal and external customers.

Key Responsibilities

• Pre-Sales Support:
  • Provide technical support & coordination with sales, design, and estimation teams.
• Post-Sales Support:
  • Attend internal project handover meetings.
  • Conduct technical reviews of sales orders and associated project paperwork.
  • Collaborate with Project Coordinators to ensure sales orders reflect final system design.
  • Clarify technical scope, acceptance criteria, and identify project priorities, requirements, and deliverables.
  • Design detailed systems, including the provision of outline scope of works, device and wiring schedules, and programming sheets for small to medium-sized projects.
  • Collaborate with the CAD team to ensure project objectives are met.
  • Proactively identify technical risks that may affect timing, specifications, budgets, and project outcomes.
  • Assist in the collation of as-built drawings and O&M documentation.
  • Provide technical support throughout the project lifecycle, including internal handover to the Service team.
• Other Responsibilities:
  • Meet assigned expectations for timely completion and quality standards for all technical support activities.
  • Maintain high customer satisfaction ratings that meet company standards.
  • Maintain accurate and detailed documentation and reporting across all support functions.
  • Ensure quality of delivery through consistent communications, effective mitigation of risk, and issue resolution.
  • Drive improvement to gain productivity and improve service outcomes.
  • Take the lead by confronting and owning issues promptly and acting as necessary.
  • Maintain an in-depth knowledge of our security solutions, design requirements, and installation standards applicable to business requirements

Requirements

• At least 3 years of experience in technical and/or design support/coordination roles, with a clear understanding of the end-to-end process and what drives effective and timely completion of projects and/or support tasks (preferably in the field of electronic integrated security systems).
• Strong understanding of engineering principles, design standards, and implementation practices (preferably in the field of integrated security systems).
• Strong technical skills and knowledge of electronic integrated security solutions.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users.
• Ability to share knowledge and information at the right time with the right people.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Effective interaction with clients to maintain confidence in AVTEL.
• A caring person with a diverse range of skills, cultures, and work environments across a wide geographic area.
• Strong organizational and project management skills - ability to plan and prioritize.
• Problem-solving and analytical skills.
• Ability to delegate wisely, giving others the opportunity to act and make decisions, develop capability, and build confidence in others.
• Creative thinker who addresses issues affecting customer, employee, and partner relationships.
• Effective decision-making skills, making timely decisions with available information.
• Ability to work under pressure and to challenging deadlines, requiring strong technical and people skills.
• Strong project management abilities.
• Acts with integrity and is trusted.
• Abides by the ethics, culture, and values of the company.
• Drives improvement; creates or re-engineer technical solutions and/or processes.
• Completes required training and development objectives within the assigned time frame.
• Ability to communicate effectively in English (verbal and written) is essential.
• Professional certifications in CAD or design engineering are preferred.
• Experience in using Bluebeam Revu or similar PDF collaboration tools is preferred.
• Good computer skills - MS Office including Word, PowerPoint, Excel, Teams, Projects, and Outlook

Job Scope: Technical Manager – Mediapro AV Pte. Ltd.

The Technical Manager is responsible for overseeing the technical aspects of Mediapro AV Pte. Ltd.’s operations, ensuring the delivery of high-quality AV solutions, and managing the technical team. The role requires expertise in AV technologies, team leadership, and a strong focus on

innovation and efficiency.

Key Responsibilities:

1. Technical Operations Management:

◦ Oversee the installation, operation, and maintenance of AV systems and equipment.

◦ Ensure all technical activities align with project requirements and company standards.

◦ Monitor and optimize the performance of AV solutions during events and installations.

2. Team Leadership:

◦ Lead, train, and manage the technical team, ensuring high performance and efficiency.

◦ Allocate resources and delegate tasks based on project needs and team capabilities.

◦ Foster a culture of collaboration, innovation, and continuous learning.

3. Project Technical Support:

◦ Collaborate with project managers and sales teams to understand client requirements.

◦ Provide technical expertise in designing and implementing customized AV solutions.

◦ Troubleshoot and resolve technical issues during project execution.

4. Innovation and Development:

◦ Stay updated on the latest AV technologies, trends, and best practices.

◦ Recommend and implement new technologies to enhance service offerings.

◦ Drive continuous improvement initiatives to optimize technical operations.

5. Client and Stakeholder Communication:

◦ Act as a technical liaison between clients, vendors, and internal teams.

◦ Provide technical consultations and demonstrations to clients.

◦ Ensure client satisfaction with the technical aspects of projects.

6. Quality Assurance and Compliance:

◦ Maintain high standards of quality in all technical operations and deliverables.

◦ Ensure compliance with safety regulations and company policies.

◦ Conduct regular audits and inspections of equipment and systems.

7. Reporting and Documentation:

◦ Prepare technical reports, including equipment usage, project updates, and maintenance logs.

◦ Maintain accurate documentation of technical processes and configurations.

◦ Report on team performance and project outcomes to senior management.

Key Performance Indicators (KPIs):

• Quality and reliability of AV solutions delivered.

• Efficiency in troubleshooting and problem resolution.

• Client satisfaction with technical services.

• Implementation of innovative technologies and solutions.

• Team performance and professional development.

This role is critical for ensuring the technical excellence of Mediapro AV Pte. Ltd.’s services, maintaining client trust, and driving innovation in AV solutions.

• Responsible to oversee the day-to-day planning, management, operations and safety of facilities management works and service with adequate administrative staff.
• Responsible to carry out systems' heath and obsolescence monitoring, obsolescence management, crisis management, fire safety management, investigation and carry out rooy cause analysis of the incident, not limited to accident, power outage, and systems failure.
• Shall be full-time on-site

Position Overview:

To ensure nominated vessels are maintained & operated in line with Statutory Instruments, Company Policy & Safety Management System, Industry Best Practice & Vessel Owners Requirements.

Key Responsibilities & Accountabilities:

1. Act as the single point of accountability, monitoring all onboard activities and providing Technical & Operational Guidance and Support to the Master & crew of nominated vessels as required.
2. Ensure Safety & Environmental Compliance with respect to Statutory Regulations, Company Policy & Safety Management System, Industry Best Practice, and owner’s requirements are given the highest priority by both the shore and vessels staff.
3. Monitor and support all operations onboard nominated vessels closely, provide assurance that they are undertaken in full Compliance with Statutory Regulations, Company Policy & Safety Management System, Industry Best Practice, and owner’s requirements, whilst meeting efficiency & economic expectations.
4. Ensure compliance with Wallem’s SMS, flag and class’s rules and regulations, state requirements, TMSA and other vetting agencies’ conformance.
5. Support Operations superintendent and work together for common objective to operate vessels as required under the SMS and within the purview of Shipman Agreement.
6. Responsible for all budgetary expenditure on nominated vessels, provide timely reports & analysis to Fleet Manager(s) and Owner(s) as required.
7. Responsible for operating vessels within KPIs set out by Wallem’s SMS while maintaining priority on safety and pollution prevention. Technical Superintendent works with other departments of Wallem for meeting commercial expectations and maintaining vessels sea-worthy.
8. Act as Client/Owners point of contact ensuring the highest level of customer Service & Satisfaction are maintained whilst also protecting the Wallem brand and our employees from risk.
9. Provide Direction, Coaching, Guidance, Mentoring and Evaluation of senior sea staff to ensure that all operations are carried out safely & successfully whilst also enabling senior sea staff with their individual career progression & development.
10. Monitor and maintain a thorough knowledge of current Technical Superintendents Work Instructions which maybe subject to review and revision from time to time, whilst completing all Tasks detailed in the Technical Superintendents Work Instructions for nominated vessels.
11. Monitor and optimize vessels and seafarers’ performance. Collaborates with other stakeholders to ensure that vessels and seafarers have adequate resources to perform.
12. Review, write and provide feedback on development area of seafarers, work-performance during specific contract, while setting clear goals and targets.
13. Act as part of the Shore base Emergency Response team as required.
14. Complete any additional tasks as reasonably requested by the Fleet Manager.

Requirements:

• Engineer Officer Qualification, with First Class Chief Engineers Motor license from an IMO whitelist country; OR
• Degree in Marine Engineering/Naval Architecture/Mechanical Engineering or other related.
• Minimum of 2 years’ sailing experience as Chief Engineer onboard; OR
• Minimum of 1 year's experience as Technical Superintendent within the Maritime Industry ashore.
• Able to handle mixed vessels types (e.g dry cargo, containers, gas carriers, RF containers)
• Salary will be commensurate with experience of the candidate.

“If you have the drive for achievement, we’d love to hear from you. Please apply in strict confidence with your full resume and contact details.

Information collected will be kept confidential and used strictly for recruitment purpose only.”

Roles & Responsibilities:

· Collaborate with stakeholders to elicit, document, and prioritize business requirements related to payment systems.

· Analyse and translate business needs into functional and technical specifications.

· Work closely with development teams to design and implement File conversion requirements using the mapping specifications.

· Act as the primary liaison between business units, IT teams, and external vendors to ensure alignment and clear communication.

· Support User Acceptance Testing (UAT) by preparing test cases, validating results, and ensuring defects are resolved.

· Make changes to ANSI x12 and EDIFACT map

· Ensure delivered solutions align with business objectives and user expectation

Conduct workshops and presentations to gather feedback and validate requirements.

· Build and maintain strong relationships with key stakeholders to foster trust and collaboration.

· Encourage a collaborative and inclusive work environment that promotes knowledge sharing and teamwork.

Mandatory Skills:

· Knowledge of ISO 20022 messaging standards.

· Knowledge of Boomi Integrations

· Knowledge of APAC Payment types

Requirements:

· Bachelor’s degree in business administration, Finance, Computer Science, or a related field.

· Minimum 5+ years of experience as a Business Analyst, preferably in the payment banking domain and Industry Standards ANSI X12, EDIFACT

· Strong knowledge of payment systems, including TT, FAST. GIRO and other digital payment solutions.

· Proficiency in tools like JIRA, Confluence, MS Office, and process modelling software.

· Handson Experience in Communication Protocols AS2, FTP, FTPS, SFTP, HTTP, FSA etc.

· Handson and minimum 5 years’ experience in EDI Software’s like Sterling Integrators, GHX, SAP, Dell Boomi.

· Good Knowledge in Prototyping Tools Axure RP 8, Balsamiq and IO Draw with Mapping Tools SI Map Editors (8.0)

· Experience with agile and waterfall project management methodologies.

TECHNICAL MANAGER Duties and Responsibilities:

• Serve as the technical expert for detailed design and construction aspects of the project

• Answer questions and resolve issues brought forth by the internal team members, client, consulting engineers and contractors

• Perform expediting actions in sourcing technical information, submission of data/method statement for installation, delivery and transport of materials/equipment, storage and issuance for site installation works

• Prepare detailed installation plans, methodology, processes and procedures for support of construction team

• Propose and oversee timelines for engineering proposals and submissions are met

• Check and confirm the accuracy of submissions from contractors, vendors and suppliers for the work to be performed, coordinate and ensure approvals are received from client in timely manner

• Set up procedure and processes in monitoring and tracking of engineering related documentation throughout project lifestyle

• Communicate and collaborate with other managers, suppliers, and contractors

• Prepare and deliver various installation/erection or construction related presentations, both internally and externally

Requirements and Qualifications:

• Analytical and mathematical mind, capable of evaluating and solving various complex problems

• Leadership skills necessary to manage and develop a teamwork ethics

• Organizational competencies and project management skills to keep project, processes, and the entire engineering tasks on track

• Self-motivated attitude with the ability to multitask and thrive in a timeline-driven environment

• Interpersonal communication skills with expertise in distilling complicated topics to a broader audience

• Ability to work independently as well as part of a team

TECHNICAL MANAGER Duties and Responsibilities:

• Serve as the technical expert for detailed design and construction aspects of the project

• Answer questions and resolve issues brought forth by the internal team members, client, consulting engineers and contractors

• Perform expediting actions in sourcing technical information, submission of data/method statement for installation, delivery and transport of materials/equipment, storage and issuance for site installation works

• Prepare detailed installation plans, methodology, processes and procedures for support of construction team

• Propose and oversee timelines for engineering proposals and submissions are met

• Check and confirm the accuracy of submissions from contractors, vendors and suppliers for the work to be performed, coordinate and ensure approvals are received from client in timely manner

• Set up procedure and processes in monitoring and tracking of engineering related documentation throughout project lifestyle

• Communicate and collaborate with other managers, suppliers, and contractors

• Prepare and deliver various installation/erection or construction related presentations, both internally and externally

Requirements and Qualifications:

• Analytical and mathematical mind, capable of evaluating and solving various complex problems

• Leadership skills necessary to manage and develop a teamwork ethics

• Organizational competencies and project management skills to keep project, processes, and the entire engineering tasks on track

• Self-motivated attitude with the ability to multitask and thrive in a timeline-driven environment

• Interpersonal communication skills with expertise in distilling complicated topics to a broader audience

• Ability to work independently as well as part of a team

Technical Programmer |

Responsibilities:

• We are seeking a highly skilled and motivated individual with expertise in MS SQL, PowerShell, C++, Unix Scripting, REST API development,.
• The ideal candidate will contribute to developing, implementing, and maintaining robust solutions tailored to our business needs.

Key Requirement:

• 3 to 5 Years of experience In field of Software Engineering
• Proficiency in MS SQL for database management and development.
• Hands-on experience in PowerShell scripting for automation.
• Strong knowledge of C++ programming and object-oriented design.
• Expertise in Unix Scripting for server management.
• Familiarity with REST API architecture and development.

Interested candidates, please send your CVs on [email protected]

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Job Description

• You will be responsible for the overall management and technical operations of our Bulk fleet. This includes overseeing the daily operations of maintenance and repair, budgeting, survey schedules, onboard general assessment of vessels, inspections and docking, etc.

• Ensure the assigned vessels are technically operational or otherwise managed accordingly to the management agreement requirement.

• Liase with customers on technical and operational matters including vessel performance, etc

• Attend to vessel dry docking, repairs and survey when required and determine repair specifications for dry docking and maintenance.

• Provide and compile documented reports upon completion of dry docking, including summaries of works performed, operational budgets, and actual expenditures.

• Identify and source for technical and operational supplies required for the vessels and ensure the rates are most economical.

• Ensure that all copies of statutory, solas and equipment certificates (life rafts, compasses, etc) are properly maintained and documented

• Provide technical assistance and advice to ships both at home port and overseas.

• Perform evaluation for dry-docking, repair quotes and selection of shipyards for repair works, ship maintenance etc

• Perform monthly review of logs processes and attend to vessel inspections

• Monitor technical status of vessel with relation to class cert and survey

• Supervise contractors’ repair/maintenance of vessels

• Perform budgeting and cost control measures on ship spares and docking requirements

• Perform technical compliance audits and investigation on defects/failures on a regular scheduled basis to ensure conformance

• Work closely with the HSE Management team to ensure smooth and successful implementation of QHSE system and policies for the Division.

• Perform systematic review of recommended codes, guidelines and standards and ensure compliance with Quality & Safety Management standards

• Ensure and maintain vessels’ zero loss time accident record and to report all vessel incidents, Near Misses to prevent and eliminate potential incidents.

• Undertake any other Technical related assignments as and when required.

Requirements:

• Min Diploma in Mechanical Engineering with 2 years as Technical Superintendent looking after Bulk Carriers.
• Possess relevant sea-going work experience as Chief Engineer/Marine Engineer with minimum class 2 certification or equivalent with in experience in Bulk carriers with ME Engines.
• Possess good organisational and communication skills and hands-on.
• Independent and resourceful. Able to work under pressure to meet deadline
• Analytical and highly proactive in technical trouble shooting and problem solving
• Familiarity with ISM / ISPS is a must
• Able to conduct effective stand-up training for vessel crews
• Ability to travel within short notice as required
• Experience on Electronic engines by MAN B&W.
• Sailing experience on Ice class vessels preferred.
• Shore experience on managing similar vessels ( Kamsarmax / Supramax Bulk Careers) preferred