Job Summary

We are looking for an experienced Technical Support Officer to join the team in supporting the maintenance and implementation of systems within a large organization.

Mandatory Skill-set

• Diploma/Degree in Computer Science, Information Technology, or Electrical / Electronic Engineering;
• At least 3-5 years of experience in IT technical support with a focus in Windows Server Management / Administration, and Windows Operating System;
• Good understanding in network and security systems;
• Excellent troubleshooting skills to diagnose and resolve technical issues efficiently;
• Ability to support technical change management processes, collaborating with internal teams and stakeholders;
• Consistently adheres to standard operating procedures and corporate standards;
• Strong analytical skills to analyze and solve software problems effectively and the ability to work independently and collaboratively in a team environment;
• Willingness and availability to work on shifts;
• Excellent communication and interpersonal skills, and able to work well with cross organizational teams.

Desired Skill-set

• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator;
• Familiarity with scripting languages (e.g., PowerShell) for automation and administration;
• Experience with virtualization technologies (e.g., VMware, Hyper-V).

Responsibilities

• Provide primary technical assistance and support to end-users for production application systems, ensuring prompt resolution of issues and minimizing downtime;
• Resolve software issues related to remote devices, servers, networks, and security systems to maintain system integrity and security;
• Maintain systems by performing routine checks, updates/patching, and configurations as required;
• Generate reports based on system performance and user requirements;
• Assist users with technical inquiries, troubleshoot problems, and escalate unresolved issues to higher levels of support or relevant teams;
• Support users with login issues, password resets, and access-related queries to ensure smooth and secure access to systems and resources;
• Collaborate effectively with internal teams and stakeholders to enhance system functionality and user experience;
• Proactively identify recurring issues and recommend improvements to prevent future problems and optimize system performance.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Role: Advance Resposne Centre (Tier 1)

Work Location: Woodlands/Yishun

Domain: Healthcare

Job Description:

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work closely with ARC Tier 2, TeamLeads & Technical Support Engineers to achieve this purpose. ARC Tier 1 is the first line of technical support. This team is responsible for basic customer issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non- technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

· Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)

o 1st level troubleshooting of in supported systems

i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

o Security event monitoring

o Server and network availability and performance monitoring

o Password reset and unlock

o Perform log & route [to higher tier or Resolver Team(s)]

· Record and manage all transactions/ cases in Service Management System

· Broadcast notifications to the relevant parties

· Provide timely status update, follow up on cases escalated until closure within the service level agreement. Ensure daily tasks are executed according to the Standard Operation Procedure

• Clementi
• Monday to Friday 830am-6pm
• Salary up to $4700 depends on experience
• L1/ L2 support

Responsibilities:

• Manage and configure IT infrastructure, including systems, applications, network devices, and end user devices, ensuring seamless operations.
• Implement and monitor automated backups, disaster recovery plans, and patches while closely tracking system resource utilization.
• Collaborate with vendors and ensure compliance with Service Level Agreements (SLAs).
• Develop and maintain technical documentation, including user guides and administrative procedures.
• Provide technical support to both local and international users, ensuring network security and efficient resolution of issues.

Requirements

• Minimum Diploma in IT/ Computer Science
• Proficient in managing Microsoft Server and enterprise networking
• Skilled in internet architecture (TCP/IP, DNS, DHCP, Proxy, Firewall)

Interested candidates, please send in updated resume through “APPLY NOW” or

Email: dorothy(a)workstone.com.sg

Whatsapp: 97896683

Dorothy Ooi Shi Hui

Registration Number: R1762852

Workstone Pte Ltd

EA License Number: 19C9998

Job Description

• Industry/ Organization Type: IT/ Cybersecurity
• Position Title: Technical Support Officer (SSL)
• Working Location: Tai Seng
• Working Hours: Monday to Friday, 9am – 6pm
• Salary Package: Basic + AWS + 1 to 3 months VB
• Duration: Permanent

Key Responsibilities

• Interact with customers, resellers, and partners to identify and resolve technical issues.
• Provide first-level technical support for Secure Socket Layer (SSL) certificates via phone and email.
• Coordinate and escalate complex technical issues to the team and/or partners when necessary.
• Document issues encountered and their resolutions for tracking purposes and future reference.
• Conduct basic SSL technical support training for the Sales Support Team.
• Perform any other ad-hoc duties as required.

APPLY NOW!!!

• Minimum NITEC in IT/ Computer Science or its related discipline, with at least 1 year of relevant work experience.
• Strong SSL product and technical background is required.
• Proficient in Microsoft Office applications.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71349 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Responsibilities:

• Provide tier-3 technical support for robotic systems, including hardware, software, and firmware components.
• Diagnose and resolve technical issues reported by customers, collaborating with the technical team to escalate and address complex problems.
• Document and report recurring issues to the Technical team to support continuous improvement and product development.
• Facilitate knowledge transfer sessions, training, and technical briefings to empower the Customer Success team in providing top-tier support to customers.
• Participate in testing and validation of new robotic systems and updates, providing critical feedback to ensure customer needs and experiences are addressed.
• Maintain detailed records of technical issues, resolutions, and feedback from customers and the Customer Success team.
• Develop and update technical documentation, user manuals, and support guides to assist the Customer Success team and customers in effectively utilizing robotic systems.

Requirements:

• Bachelor’s degree in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.
• 2+ years of experience in technical support
• Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Strong communication and interpersonal skills, with the ability to effectively bridge gaps between technical and non-technical teams.
• This position may require occasional travel to customer sites.
• Good English communication skills (verbal and written).

Job Description:

As the Technical Supervisor / Asst Engineer you will be responsible for managing and coordinating all activities within our workshop. You will work closely with the Service Manager to ensure seamless operations and maintain the highest standards of service quality.

Responsibilities:

Oversee daily operations in the workshop, including scheduling, resource allocation, and workflow management.

Coordinate with the Service Manager to prioritize tasks and ensure timely completion of projects.

Monitor inventory levels and coordinate with procurement to ensure adequate stock of required materials and equipment.

Team Management:

Lead and supervise workshop staff, including technicians, mechanics, and support personnel.

Provide guidance, training, and support to team members to enhance their skills and performance.

Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.

Quality Assurance:

Implement and enforce quality control measures to ensure that all work meets industry standards and customer expectations.

Conduct regular inspections and audits to identify areas for improvement and implement corrective actions as needed.

Safety Compliance:

Ensure compliance with all health and safety regulations and company policies within the workshop.

Promote a culture of safety awareness and accountability among workshop staff.

Customer Relations:

Liaise with customers to understand their requirements and address any concerns or issues promptly and professionally.

Maintain strong relationships with clients to enhance customer satisfaction and loyalty.

Qualifications:

Bachelor's degree in Mechanical Engineering or related field preferred.

Proven experience in a similar role, preferably in the marine or engineering industry.

Strong leadership and management skills with the ability to effectively supervise and motivate a team.

Excellent organizational and problem-solving abilities.

Knowledge of marine diesel engines and related components is advantageous.

Familiarity with health and safety regulations and quality management systems.

Excellent communication and interpersonal skills.

JOB SUMMARY

We're in search of a dynamic Technical Specialist/Assistant Engineer who's driven and skilled to join our team. Your main responsibility will be to offer technical assistance to both contractors and customers, ensuring our systems run smoothly. If you excel in fast-paced settings and love tackling challenges, this role is perfect for you.

We offer comprehensive on-the-job training to enhance your skills and knowledge, ensuring you stay up-to-date with the latest industry advancements. At our company, we believe in providing a supportive and nurturing environment that encourages personal and professional growth.

JOB RESPONSIBILITIES

• Provide technical support to contractors/customers, assisting them with any technical queries or concerns.

• Conduct site measurements and evaluate system performance to identify areas for improvement and optimization.

Undertake ad-hoc assignments as required, demonstrating flexibility and adaptability in your work.

EDUCATION and EXPERIENCE

• Possess a Higher Nitec or Diploma in Mechanical, Electrical/Electronic Engineering, or a similar field.

• Experience with ACMV including troubleshooting and Building Management Systems (BMS) would be advantageous.

JOB-RELATED SKILLS & PRE-REQUISITES

• Good command of English, speaking and writing and computer literacy.

• Results oriented with the ability to define problems, exhibit sound judgement, and take initiative to develop alternative solutions rationally and independently.

• Excellent communication and interpersonal skills to effectively interact with contractors/customers, providing them with the best possible technical support.

• Strong analytical thinking to diagnose and resolve technical issues promptly and efficiently.

• Possess a valid Class 3 or 3A driving license, which will be an advantage.

Able to work both independently and collaboratively as a valuable team player.

This is a full-time on-site role for a Technical Sales Engineer at Automated Micron Assembly. The Technical Sales Engineer will be responsible for providing technical sales support, communicating effectively with clients, engaging in sales engineering activities, and driving sales initiatives. Must be independent, honest, likeable and genuine.

Resposibilities:

• Receive customer enquiries through customer portal or email.
• Download, update, and monitor customer product Bill of Material (BOM), drawings, and specifications and its revisions.
• Prepare Sales quotation/proposal/tender documents during RFQ/quotation stage.
• Check and ensure compliance to all specifications prior to providing customer the proposal.
• Calculate material, machining, cladding and other associated costs to quotations.
• Ensure quotations submitted are competitive and maintain a good profit margin.
• Follow-up on proposals with clients to secure orders.
• Prepare and distribute a Sales Order Job Launch when customer awards Purchase orders.
• Project Management on active Sales Orders and delivery schedules.
• Manage and build customer relationships and improve customer satisfaction.
• Coordinate with other departments to compile and submit documentations as required (e.g. pre-production/ final product documentations, concessions/non-conformances)
• Establish positive communications with customers regularly.

Requirements:

• Diploma/Bachelor’s Degree in Mechanical Engineering or related
• Highly motivated and driven
• Strong interpersonal and communication skills
• Team player
• Analytical, resourceful, and possess problem-solving capabilities
• Willing to undertake ad-hoc project assignments and be able to multi-task
• Proficient with MS Office tools
• Knowledge/interest in oilfield components and equipment will be an added advantage

What's in it for you?

• Bespoke training and development programs
• Fun & open working culture
• Staff parties and company events
• Recreation room - pool table, karaoke system, board games, gaming consoles
• On-site gym facilities
• Accessibility (2-mins walk from MRT)

As a Marine Technical Engineer, you are responsible for the maintenance, repair, and operational efficiency of marine vessels, machinery, and equipment. They provide technical expertise for construction, troubleshooting, and regulatory compliance to ensure the reliability and functionality of vessels and related systems.

Job Responsibilities:

• Managing and Overseeing daily vessel operations, including movements, documents and risk management.
• Ensuring compliance for Port state.
• Handling and checking ship and cargo documents, including customs compliance for international shipment, raise purchase procurement and purchase order for vessel request maintenance and repair.
• Tracking and reviewing of approved purchase requisition for all vessel.
• Assisting relevant departments with claims such as demurrage, cargo shortage, and commercial.
• Submitting monthly statistical reports, including operating rate statistics, demurrage and voyage reporting.
• Improving ship efficiency and reduce operational risk
• Install, troubleshoot and manage marine electrical system.
• Engaging and deploying sea staff for vessel assignments.
• Managing planned maintenance system (PMS) repairs and maintenance activities documentation and report filling into marine department archive.
• Maintain, troubleshoot and repair in marine IC engine, electrical circuitry, mechanical, and hydraulics system, basic fluid and hydrodynamic, boats architecture and design, and maintenance level categorization

Job Requirement:

• Bachelor’s degree in Marine & Offshore Engineering, Mechanical Engineering, or a related field.
• Knowledge of international maritime regulations and environmental standards.
• Minimum 3-5 years hands-on experience with vessel operations, maintenance, or technical troubleshooting.
• Have marine electrical system knowledge and able to read electrical layout drawing.
• Willingness to travel and work in challenging environments (e.g., shipyards or offshore).
• Proficient in English (Spoken and Written) & Microsoft Office.
• Team player and able to work within time constraints.
• Strong sense of integrity and professionalism.

Bayes advices leading technical businesses and progressive employers on talent acquisition, shaping perspectives and integrating recruitment expertise to fulfill critical and complex hires. If the role resonates with you and your professional experience complements the responsibilities listed, please click to apply. joey.teo(a)bayesrecruitment.com

Bayes Recruitment Pte Ltd

16 Collyer Quay, Singapore 049318

bayesrecruitment.com

EA License 10C5468 | EA Registration R2197948

Our website comprehensively shares our Privacy and Data Protection Policy, standards & compliance, and legal responsibilities. All personal data supplied will be treated in confidence, and as permissible by law. By submitting your resume for an application, you also consent that you may be contacted for future, or potential opportunities that may complement your expertise as applicable. You can opt out at any time by contacting our Data Protection Officer.

Job Description

• Industry/ Organization Type: Manufacturing (O&G)
• Position Title: Technical Sales Engineer
• Working Location: Redhill
• Working Hours: 5 days (Monday to Thursday 8.30 AM – 6 PM, Friday 8.30 AM – 5 PM)
• Salary Package: Basic Salary up to $6,000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Develop and grow key accounts in the Oil & Gas or Petrochemical sector.
• Establish and maintain business relationships with target customers to secure sales.
• Cultivate a comprehensive understanding of the customer’s operations and objectives.
• Develop and adhere to optimum profit margins and pricing points.
• Monitor assigned accounts - including progress, customer requests, competitor activity, and execution updates.
• Collate forecasts and reports for each key product/service offering assigned.
• Plan and negotiate long-term contracts with key account customers.
• Present and close sales opportunities to executives at major oil companies.
• Continually push company’s product/services to existing customers.
• Coordinate site work and discuss technical requirements on-site with customers.
• Review customer requests and provide technical solutions.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma/Degree in Mechanical Engineering or equivalent.
• Has 3 years of working experience in downstream oil and gas/petrochemical industry preferred.
• Prior experience in flange management is advantageous.
• Proficiency with CAD tools such as Solidworks and AutoCAD is an advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #69726 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Summary:

As a Marine Technical Engineer, you are responsible for the maintenance, repair, and operational efficiency of marine vessels, machinery, and equipment. They provide technical expertise for construction, troubleshooting, and regulatory compliance to ensure the reliability and functionality of vessels and related systems.

Job Responsibilities:

• Managing and Overseeing daily vessel operations, including movements, documents and risk management.
• Ensuring compliance for Port state.
• Handling and checking ship and cargo documents, including customs compliance for international shipment, raise purchase procurement and purchase order for vessel request maintenance and repair.
• Tracking and reviewing of approved purchase requisition for all vessel.
• Assisting relevant departments with claims such as demurrage, cargo shortage, and commercial.
• Submitting monthly statistical reports, including operating rate statistics, demurrage and voyage reporting.
• Improving ship efficiency and reduce operational risk.
• Maintain, troubleshoot and repair in marine IC engines, electrical circuitry, mechanical, and hydraulic systems, basic fluid and hydrodynamics, boats’ architecture and design, and maintenance level categorisation.
• Engaging and deploying sea staff for vessel assignments.
• Managing planned maintenance system (PMS) repairs and maintenance activities documentation and report filling into marine department archive.

Job Requirement:

• Bachelor’s degree in Marine & Offshore Engineering, Mechanical Engineering, or a related field.
• Knowledge of international maritime regulations and environmental standards.
• Minimum 3-5 years hands-on experience with vessel operations, maintenance, or technical troubleshooting.
• Have marine electrical system knowledge and able to read electrical layout drawing.
• Willingness to travel and work in challenging environments (e.g., shipyards or offshore).
• Proficient in English (Spoken and Written) & Microsoft Office.
• Team player and able to work within time constraints.
• Strong sense of integrity and professionalism.

Job Responsibilities

Customer Support

• Address customer inquiries and technical issues through various channels, including phone, email, chat, or ticketing systems, ensuring a prompt and professional response to deliver a positive support experience.

Troubleshooting and Problem Resolution

• Diagnose and resolve technical challenges related to software, hardware, networking, or applications by applying technical expertise and problem-solving skills. Deliver effective solutions to minimize downtime and customer disruption.

Documentation and Knowledge Management

• Develop and maintain comprehensive support documentation, troubleshooting guides, and FAQs. Contribute to the knowledge base to empower self-service capabilities and improve team efficiency.

Collaboration with Cross-Functional Teams

• Partner with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Provide stakeholders with timely updates on resolution progress and ensure seamless communication.

Product Testing and Feedback

• Assist in testing new product features, updates, and bug fixes to ensure they meet quality standards. Share insights and feedback with the product development team to enhance product reliability and usability.

Training and Onboarding

• Guide new customers and users during onboarding, providing training and support to help them understand product features, configurations, and best practices for optimal utilization and satisfaction.

Continuous Learning and Skill Development

• Stay updated on company products, industry trends, and emerging technologies. Actively participate in training programs and self-study to enhance technical skills and knowledge.

SLA Compliance and Performance Standards

• Adhere to established Service Level Agreements (SLAs) for response times, issue resolution, and customer satisfaction. Ensure support requests are resolved within defined timeframes and meet quality standards.

Job Requirements

Technical Expertise

• Strong knowledge of computer systems, networks, and software applications, with a solid understanding of TCP/IP, OSI layers, network security, DNS, routing, switching, and standard protocols.

Communication Proficiency

• Excellent verbal and written communication skills, capable of simplifying technical concepts for both technical and non-technical users. Active listening skills to gather information and understand customer concerns effectively.

Problem-Solving Skills

• Analytical and critical thinking abilities to identify root causes, perform troubleshooting, and implement logical solutions to technical issues efficiently.

Customer-Centric Mindset

• A strong focus on delivering exceptional customer service. Patience, empathy, and the ability to remain composed under pressure are essential to provide clear instructions and solutions during challenging situations.

Team Collaboration

• Ability to work effectively in a team environment, collaborating with colleagues and escalating issues when necessary. Contribute to a positive and solution-oriented team dynamic.

Documentation Skills

• Proficiency in creating clear and concise technical documentation, troubleshooting procedures, and knowledge base articles to ensure consistent and reliable support practices.

Adaptability and Learning Agility

• A proactive attitude towards learning new technologies, tools, and products in a rapidly evolving tech landscape. Adaptable to changes and quick to apply new knowledge to the role.

SLA Compliance

• Commitment to meeting or exceeding SLA targets for response times, issue resolution, and customer satisfaction, ensuring support services align with agreed-upon standards.

Job Description

• Industry/ Organization Type: Manufacturing (O&G)
• Position Title: Technical Sales Engineer
• Working Location: Redhill
• Working Hours: 5 days (Monday to Thursday 8.30 AM – 6 PM, Friday 8.30 AM – 5 PM)
• Salary Package: Basic Salary up to $6,000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Develop and grow key accounts in the Oil & Gas or Petrochemical sector.
• Establish and maintain business relationships with target customers to secure sales.
• Cultivate a comprehensive understanding of the customer’s operations and objectives.
• Develop and adhere to optimum profit margins and pricing points.
• Monitor assigned accounts - including progress, customer requests, competitor activity, and execution updates.
• Collate forecasts and reports for each key product/service offering assigned.
• Plan and negotiate long-term contracts with key account customers.
• Present and close sales opportunities to executives at major oil companies.
• Continually push company’s product/services to existing customers.
• Coordinate site work and discuss technical requirements on-site with customers.
• Review customer requests and provide technical solutions.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma/Degree in Mechanical Engineering or equivalent.
• Has 3 years of working experience in downstream oil and gas/petrochemical industry preferred.
• Prior experience in flange management is advantageous.
• Proficiency with CAD tools such as Solidworks and AutoCAD is an advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #69726 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

As a global leader in power and thermal management solutions, Delta Electronics was founded in 1971 and is headquartered in Taipei, Taiwan with annual revenue exceeding $13 billion. Our wide range of products and solutions cover power supplies, energy management systems, display solutions, and industrial automation products.

We are known for our focus on innovation, sustainability, and energy efficiency. Active investment in research & development, and implementation of cutting-edge technologies ensures our business drives positive environmental impact.

Looking forward to having you join our 85,000 colleagues in building a Smarter and Greener future, Together!

Position Overview:

As a Datacenter Infrastructure Field Application Engineer or Presales Engineer, you will be responsible for supporting and driving the sales of solutions within the datacenter infrastructure field. In this role, you will work closely with customers, sales teams, and other technical personnel to ensure the successful deployment and integration of CDU/Cooling systems in datacenter environments.

Key Responsibilities:

• Expertise in CDU/Cooling Solutions: Possess in-depth knowledge of Data Center products, solutions, and services, keeping up-to-date with industry trends and technological advancements related to datacenter infrastructure.
• Sales Support: Collaborate with the sales team to participate in customer meetings and presentations, understanding customer needs, and proposing appropriate solutions.
• Technical Consultation: Engage in technical discussions with customers to understand their datacenter infrastructure requirements and propose tailored solutions.
• Solution Design and Proposal: Create detailed technical proposals and designs that address customer requirements, including system configurations, power distribution, backup options, and monitoring capabilities.
• Project Management: Collaborate with project managers, engineers, and installation teams to ensure the successful implementation and commissioning of systems in datacenter environments. Provide technical guidance and coordinate tasks throughout the project lifecycle.
• Demonstration and Training: Conduct technical demonstrations and training sessions for customers and sales teams to showcase the capabilities and benefits of solutions.
• Customer Relationship Management: Build and maintain strong relationships with customers, addressing their technical queries, providing post-sales support, and proactively identifying opportunities for additional solutions and services.
• Industry Expertise: Stay updated with the latest industry standards, regulations, and best practices related to datacenter infrastructure, power distribution, and systems.

Qualifications:

• Education: Bachelor's degree in Mechanical Engineering, Computer Science, or a related technical field is preferred.
• Experience: Prior experience as a Field Application Engineer, Presales Engineer, or a similar role within the datacenter infrastructure industry, with a focus on CDU/Cooling solutions and power management. Experience in supporting sales teams and customers is highly desirable.
• Communication Skills: Excellent verbal and written communication skills to effectively convey technical concepts and solutions to customers and internal stakeholders. Ability to deliver compelling presentations and demonstrations.
• Problem-solving Skills: Strong analytical and problem-solving abilities to identify customer requirements, propose effective solutions, and troubleshoot technical issues.
• Project Management: Familiarity with project management methodologies and tools to manage multiple projects simultaneously, ensuring timely delivery and customer satisfaction.
• Customer Focus: Demonstrated ability to understand customer needs and offer suitable solutions. Strong customer service orientation and ability to foster long-term customer relationships.

Maneuver Marketing

Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products.

In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$150M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs.

These results caught the attention of The Financial Times, as they ranked us among APAC top High-Growth Companies in 2023, and in 2024, we've been awareded 2nd place on the E50, jointly organised by The Business Times and KPMG in Singapore. This is just the beginning of our journey though, and you could be part of the next stage of our growth!

Your Next Role

We are looking for an experienced Support Engineer to manage all our technical escalations, handle end-to-end onboarding and offboarding processes, as well as security management.

In this role you will be responsible for maintaining IT assets, handling ad-hoc setups and integrations, conducting root cause analysis during outages, and responding to various technical issues that impact business continuity.

You will have the opportunity to work on Shopify and its Tech Stack, maintain the software we leverage to the platforms we integrate, thus supporting the thousands of orders we process daily from customers worldwide.

What You'll Do

Onboarding & Offboarding

• Manage user accounts, system access, and permissions for new and departing employees
• Ensure seamless transitions by coordinating IT resources and hardware for onboarding and offboarding activities

Access & Security Management

• Oversee user access rights, permissions, and roles across systems
• Implement and monitor security protocols to ensure compliance with best practices
• Detect and address security vulnerabilities, ensuring timely resolution

IT Asset Management

• Maintain an up-to-date inventory of IT hardware and software assets
• Ensure optimal performance and lifecycle management of all hardware
• Recommend upgrades or replacements based on technical requirements and system performance

Handle Technical Escalation & Support

• Respond swiftly to technical escalations, including:
  Website functionality errors or downtime
  Promotion and discount code issues
  Checkout system failures
  Social media or CRM connection outages
• Troubleshoot and resolve issues that impact system performance and user experience

Root Cause Analysis & Outage Management

• Investigate and resolve the root causes of outages and other critical incidents
• Provide clear reporting on incidents and implement solutions to prevent recurrence

Support Ad Hoc Tasks & Projects

• Lead IT setups, integrations, and other ad hoc projects as needed
• Collaborate with cross-functional teams to deliver IT solutions that enhance productivity and security

How You’ll Succeed

Maneuver is an OKRs, KPIs & data-driven company. While we embrace creativity, we are more data-driven than intuition-based. Your success will be evaluated based on a number of metrics.

System Uptime & Incident Resolution

• Ensure 99.9% uptime for all critical systems and respond to system outages or incidents within the defined SLAs.

Efficiency in Onboarding/Offboarding & IT Support

• Meet the onboarding/offboarding SLAs with minimal disruption to business operations and ensure access rights, security, and systems are properly managed.

What You'll Bring

• Bachelor’s degree in CS, IT, or related field, with 3-5 years of experience in Systems Engineering or a similar role
• In-depth knowledge of security best practices and compliance standards and proven proficiency in managing security protocols, access rights, and IT asset management.
• Strong knowledge of website management, checkout systems, CRM integrations, and promotion management
• Hands-on experience with troubleshooting IT incidents, conducting root cause analysis, and resolving issues
• Solid understanding of web technologies (HTTP, DNS, SSL, CDN) and cloud platforms (AWS, Azure, GWS, or Google Cloud)
• Experience integrating third-party applications and configuring tracking solutions like Pixel
• Excellent problem-solving abilities and strong communication and teamwork skills to navigate a wide range of technical challenges effectively
• Familiarity with performance optimization tools (GTmetrix, Google PageSpeed Insights), hosting platforms (Cpanel, Namecheap), and data analysis/ visualization tools (Google Analytics, Tableau, Power BI, Microsoft Clarity) will be nice to have.

Key Responsibilities:

- Identify and target potential clients in new and existing industries.

- Generate leads, develop sales strategies, and convert opportunities into long-term business relationships.

- Achieve sales targets and contribute to the overall revenue growth of the company.

- Act as the primary point of contact for technical inquiries and customer relationship management.

- Understand customer requirements and provide tailored solutions that leverage the company’s engineering capabilities.

- Demonstrate an in-depth understanding of CNC Milling, CNC Turning, ID/OD Grinding, and Surface Treatment processes.

- Work closely with customers to provide technical advice and propose feasible manufacturing solutions.

- Analyze market trends and industry demands to identify emerging opportunities.

- Gather and report competitor insights to refine sales strategies.

- Collaborate with internal engineering teams to ensure customer requirements are accurately communicated and delivered.

- Oversee the progress of projects and provide updates to clients as needed.

- Prepare and deliver compelling presentations, proposals, and quotations to prospective clients.

- Participate in industry exhibitions, seminars, and networking events to promote the company.

Qualifications and Skills:

- Diploma/Degree in Mechanical Engineering, Manufacturing, or a related field.

- Proven track record in technical sales or business development in the precision engineering industry (2–5 years preferred).

- Good Technical Knowledge of CNC Milling, Turning, ID/OD Grinding, and Surface Treatment processes.

- Excellent communication and interpersonal skills to effectively interact with customers and internal teams.

- Results-oriented, self-motivated, and capable of working independently and in a team.

- Ability to analyze market trends and develop innovative sales strategies.

- Proficiency in Microsoft Office Suite, and technical drawing tools e.g. Solidworks, MasterCAM, ... etc.

- Possess a valid driver’s license for customer site visits and travel as required.

Job Description

We are seeking a dedicated Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.

Responsibilities:

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Provide daily, weekly, and monthly reports on system performance and issue status.
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
• Deployments during silent hours.
• Development work within the vendor product (about 10%-20% of time).

Preferred Qualifications:

• Bachelor's degree in computer science or related field.
• 2–4 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX, and scripting languages.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Excellent problem-solving and analytical skills.
• Effective communication skills to collaborate with cross-functional teams effectively.
• Willingness to participate in on-call rotation.

Job Description

• Industry/ Organization Type: IT/ Cybersecurity
• Position Title: Technical Support Officer (SSL)
• Working Location: Tai Seng
• Working Hours: Monday to Friday, 9am – 6pm
• Salary Package: Basic + AWS + 1 to 3 months VB
• Duration: Permanent

Key Responsibilities

• Interact with customers, resellers, and partners to identify and resolve technical issues.
• Provide first-level technical support for Secure Socket Layer (SSL) certificates via phone and email.
• Coordinate and escalate complex technical issues to the team and/or partners when necessary.
• Document issues encountered and their resolutions for tracking purposes and future reference.
• Conduct basic SSL technical support training for the Sales Support Team.
• Perform any other ad-hoc duties as required.

APPLY NOW!!!

• Minimum NITEC in IT/ Computer Science or its related discipline, with at least 1 year of relevant work experience.
• Strong SSL product and technical background is required.
• Proficient in Microsoft Office applications.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71349 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Responsibilities:

• Manage and oversee daily vessel operations, including vessel movements, document handling, and risk management.
• Ensure compliance with Port State regulations and maintain up-to-date knowledge of international maritime regulations and environmental standards.
• Handle and review ship and cargo documents, ensuring customs compliance for international shipments.
• Raise purchase requisitions and purchase orders for vessel maintenance and repair requests.
• Track and review approved purchase requisitions and manage procurement processes for all vessels.
• Collaborate with various stakeholders to ensure seamless operation and compliance with regulatory standards.
• Provide technical guidance and support in shipyard and offshore operations, as required.

Requirements:

• Proven experience in managing vessel operations and technical support.
• Strong understanding of international maritime regulations and environmental standards.
• Experience with ship and cargo document management, including customs compliance for international shipments.
• Ability to raise purchase requisitions and manage maintenance and repair procurements.
• Willingness to travel and work in challenging environments, including shipyards and offshore locations.
• Strong team player with the ability to work within time constraints.
• Excellent communication and interpersonal skills.
• Strong sense of integrity, professionalism, and commitment to safety.

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

• MNC Company
• Basic $5200 - $6200 + AWS + VB + Excellent Benefits
• Excellent Welfare and Benefits + Career progression
• Working days: Monday to Friday
• Working hours: 9am to 5.45pm
• Working Location: Science Park

Job Responsibilities:

Lab

• Analyse/Evaluate samples based on customer’s request. For example, it will be conducted by microscope, microtome, DSC, FT-IR, retort sterilizer and Oxtran
• Conduct food storage test and coordinate lab tour/demonstration/seminar when outside company visits
• Support the management of technical centre with Technical Service/Market
• Development manager such as budget management, maintenance and task allocation
• Based on analysis/evaluation result, make report and promotion tools, reviewing result from other lab team members
• Collaborate with outside company to get better results

Technical Service/Market Development (TS&MD)

• Troubleshoot, investigate, and resolve technical problems and support new development at customers
• Promote our new products that will meet customer needs
• Explore new application and launch new development project
• Promote our products to whole value chain not only direct customers but also indirect customers such as brand owners, machine makers, raw material makers to enhance our market presence and create new projects
• Investigate market trend such as brand owner’s direction, sustainable packaging design and potential market size

Requirements:

• Bachelor’s Degree in Food Science and / or Chemistry
• More than 5 years experience in food and/or food packaging industry

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities:

• Provide pre-sales and post-sales technical support to customers. Assist in understanding product specifications, features, and applications.
• Engage with customers to understand their technical requirements and challenges. Offer solutions and recommendations based on the company's products or services.
• Provide training sessions for customers, sales teams, and distributors. Ensure that end-users have a clear understanding of product functionality.
• Investigate and resolve technical issues or challenges faced by customers. Collaborate with the engineering team to find solutions.
• Collaborate with internal teams, including sales, marketing, and engineering, to address customer needs and provide a seamless customer experience.
• Develop and maintain in-depth knowledge of the company's products, technologies, and industry trends.
• Create and update technical documentation, including manuals, application notes, and technical guides.
• Manage technical aspects of projects, ensuring successful implementation and customer satisfaction.
• Continue to provide support after product sales, ensuring ongoing customer satisfaction and addressing any additional needs.

Requirements:

• Degree/Diploma in Computer or Electrical or Electronic Engineering or equivalent
• Knowledge of programming in C,C++
• Knowledge of embedded electronics fundamentals
• knowledge of LoRaWAN and related IoT products.
• Passion for exploratory testing and test automation.
• Knowledge on Microsoft Office (Words, Excel & Powerpoint)

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981

• MNC Company
• Basic $5200 - $6200 + AWS + VB + Excellent Benefits
• Excellent Welfare and Benefits + Career progression
• Working days: Monday to Friday
• Working hours: 9am to 5.45pm
• Working Location: Science Park

Job Responsibilities:

Lab

• Analyse/Evaluate samples based on customer’s request. For example, it will be conducted by microscope, microtome, DSC, FT-IR, retort sterilizer and Oxtran
• Conduct food storage test and coordinate lab tour/demonstration/seminar when outside company visits
• Support the management of technical centre with Technical Service/Market
• Development manager such as budget management, maintenance and task allocation
• Based on analysis/evaluation result, make report and promotion tools, reviewing result from other lab team members
• Collaborate with outside company to get better results

Technical Service/Market Development (TS&MD)

• Troubleshoot, investigate, and resolve technical problems and support new development at customers
• Promote our new products that will meet customer needs
• Explore new application and launch new development project
• Promote our products to whole value chain not only direct customers but also indirect customers such as brand owners, machine makers, raw material makers to enhance our market presence and create new projects
• Investigate market trend such as brand owner’s direction, sustainable packaging design and potential market size

Requirements:

• Bachelor’s Degree in Food Science and / or Chemistry
• More than 5 years experience in food and/or food packaging industry

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492

• MNC Company
• Basic $5200 - $6200 + AWS + VB + Excellent Benefits
• Excellent Welfare and Benefits + Career progression
• Working days: Monday to Friday
• Working hours: 9am to 5.45pm
• Working Location: Science Park

Job Responsibilities:

Lab

• Analyse/Evaluate samples based on customer’s request. For example, it will be conducted by microscope, microtome, DSC, FT-IR, retort sterilizer and Oxtran
• Conduct food storage test and coordinate lab tour/demonstration/seminar when outside company visits
• Support the management of technical centre with Technical Service/Market
• Development manager such as budget management, maintenance and task allocation
• Based on analysis/evaluation result, make report and promotion tools, reviewing result from other lab team members
• Collaborate with outside company to get better results

Technical Service/Market Development (TS&MD)

• Troubleshoot, investigate, and resolve technical problems and support new development at customers
• Promote our new products that will meet customer needs
• Explore new application and launch new development project
• Promote our products to whole value chain not only direct customers but also indirect customers such as brand owners, machine makers, raw material makers to enhance our market presence and create new projects
• Investigate market trend such as brand owner’s direction, sustainable packaging design and potential market size

Requirements:

• Bachelor’s Degree in Food Science and / or Chemistry
• More than 5 years experience in food and/or food packaging industry

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492

• MNC Company
• Basic $5200 - $6200 + AWS + VB + Excellent Benefits
• Excellent Welfare and Benefits + Career progression
• Working days: Monday to Friday
• Working hours: 9am to 5.45pm
• Working Location: Science Park

Job Responsibilities:

Lab

• Analyse/Evaluate samples based on customer’s request. For example, it will be conducted by microscope, microtome, DSC, FT-IR, retort sterilizer and Oxtran
• Conduct food storage test and coordinate lab tour/demonstration/seminar when outside company visits
• Support the management of technical centre with Technical Service/Market
• Development manager such as budget management, maintenance and task allocation
• Based on analysis/evaluation result, make report and promotion tools, reviewing result from other lab team members
• Collaborate with outside company to get better results

Technical Service/Market Development (TS&MD)

• Troubleshoot, investigate, and resolve technical problems and support new development at customers
• Promote our new products that will meet customer needs
• Explore new application and launch new development project
• Promote our products to whole value chain not only direct customers but also indirect customers such as brand owners, machine makers, raw material makers to enhance our market presence and create new projects
• Investigate market trend such as brand owner’s direction, sustainable packaging design and potential market size

Requirements:

• Bachelor’s Degree in Food Science and / or Chemistry
• More than 5 years experience in food and/or food packaging industry

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492