* Location: Bedok

* 5days work

* MNC company

* Basic + AWS + VB

Job discription:

• Achieve sales objectives within product range or assigned districts.
• Pursue sales leads, conclude orders, and initiate internal sales process and logistics.
• Provide technical solutions to Consultants prior to tender calling
• Understanding of local Codes for Vertical Transportation System
• Attend tender interviews
• For secured contracts, to attend project meetings as & when required
• Handle variation orders
• Money collection
• Visits to customers

Requirement:

Diploma / Degree in any fields.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

Sales Coordinator & Support – APAC – Maritime Technology industry
Executive Search - Our client is a Maritime / Shipping Technology company in Singapore: We are seeking a dedicated and results driven Sales Coordinator / Support to be responsible for supporting the APAC sales team to drive sales growth and revenue (Inside sales type of role). The ideal candidate will have experience with internal sales support from maritime industry, excellent communication skills and attentive to details.

Key Responsibilities:

· In cooperation with sales team, participate in developing and implementing sales plans to achieve sales targets and expand market presence.

· Support in Identifying sales leads and prioritizing key accounts and opportunities within the marine industry, fostering relationships for long-term partnerships.

· Help build and maintain strong relationships with existing clients to drive repeat business.

· Support the sales team in making sales presentations, proposals and research.

· Collaborate with the sales team to ensure effective communication and coordination of sales activities.

· Monitor market trends, competitor activities, and customer feedback to adapt sales strategies accordingly.

· Utilize CRM systems to track sales activities, pipeline management, and forecast accuracy.

· Prepare regular reports and presentations on sales performance, forecasts, and market insights for senior management.

· Ensuring that orders are correctly updated in the system, close dialog with our operation tams when handing over orders.

· Ensure compliance with company policies, procedures, and industry regulations.

· Work closely with the Inside sales team in HQ to ensure synchronization in marketing efforts.

Qualifications:

· University degree – could be bachelor’s or master’s degree.

· 2 to 10 years of sales Coordination, sales support, or Inside Sales experience

· Preferable from Maritime industry.

· Excellent communication, negotiation and interpersonal skills

· Ability to work independently and as part of a team.

· Proficiency in Microsoft Office (Excel is important) and CRM software.

· Organised and attentive to details.

· Strong problem-solving skills and attention to detail.

Job Responsibilities:

• Oversee the storage, inventory, and distribution of parts, and kits for base maintenance activities.
• Coordinate with Base hangar Ops personnel to understand kitting requirements and prioritize stock availability.
• Ensure timely issuance and return of spare parts/kitting kit to avoid delays in aircraft maintenance schedules.
• Monitor inventory levels and initiate procurement requests to prevent shortages.
• Conduct regular inventory checks and audits to ensure accuracy and minimize discrepancies on the report.
• Implement and maintain efficient kitting management systems.
• Lead and supervise the kitting store team, ensuring proper training and adherence to company policies.
• Assign tasks, monitor performance, and provide feedback to improve efficiency and productivity.
• Manage shift schedules to always ensure adequate staffing.
• Ensure all activities comply with regulatory requirements and safety standards in the aviation industry.
• Maintain records of spares and equipment usage to meet audit and compliance requirements.
• Promote a culture of safety and adherence to hangar activities.
• Collaborate with warehousing, logistics team, and Base hangar Ops teams to streamline kitting processes.
• Provide daily reports on kitting inventory status, shortages, and operational issues.
• Act as the primary point of contact for kitting-related concerns in the hangar.
• Identify and implement process improvements to enhance kitting operations.
• Provide monthly kitting services report for customer to review.

Job Requirements:

• Diploma / Degree in Logistics, Supply Chain Management, Aviation Management, or a related field. with min. 3 years of experience in inventory or store management, preferably in aviation or a related industry.
• Knowledge of aviation regulations, safety standards, and compliance requirements.
• Experience with inventory management software(SAP) and systems.
• Strong leadership and team management skills.
• Proficient in data analysis and reporting.
• Effective communication and coordination skills.
• Detail-oriented with a commitment to accuracy and efficiency.
• May involve shift work to support 24/7 maintenance operations.
• Adherence to strict safety protocols and use of personal protective equipment (PPE).

Job Scope:

• Assist users with technical issues related to software applications
• Analyze and troubleshoot software and application-related problems
• Create and maintain support process documentation and knowledge base articles
• Help with the installation, configuration, and updates of applications
• Work with development teams to report bugs and relay user feedback
• Provide training sessions to improve user understanding of software applications
• Track application performance metrics and user satisfaction
• Escalate complex issues to higher-level technical teams as needed
• Regularly communicate with clients to address their needs and provide updates
• Participate in testing new software versions or features prior to release

Requirements:

• Degree in Electronics, Electrical Engineering, Industrial Engineering, or Mechatronics
• Entry-level candidates are welcome; no prior experience required
• Passion for automation with a creative and adaptive mindset
• Strong communication skills to convey technical concepts effectively
• Product training will be provided
• Knowledge of PLC, Control/Automation, and IoT is advantageous
• 1 to 2 years of experience preferred

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

About the job

Company Overview

Taguchi Marketing is an Australian & Singaporean based software development company that develops and distributes the Taguchi® Marketing Automation Platform. The company operates in the Digital Marketing and Technology industry and has experienced significant growth over the past few years.

What We Offer

Taguchi are at the forefront of data driven marketing and you’ll be front and centre in working with clients and developers to deliver a broad range of exciting projects.

• You get to work with a growing number of blue-chip brands in across a variety of industries
• Very competitive salary
• Convenient Singapore CBD location
• Taguchi are in an exciting growth phase in terms of product development and client adoption.
• It’s a small and collaborative team where you will be exposed to and learn from leaders in their respective fields. On top of that, everyone is friendly and accommodating.
• We provide opportunities for career advancement within company.

Job Responsibilty

The Technical Support Engineer will be part of our Melbourne and Singapore based support team and will provide technical assistance and support to clients across Australia, Asia-Pacific, Europe and the United States.

The Technical Support Engineer will report primarily to the Operations Manager and other line managers as required and will work closely with our software development, product and account management teams to ensure client support tickets are answered and resolved appropriately.

Specific tasks include:

• Monitoring and processing client support tickets via a centralised ticketing system, within agreed time frames
• Troubleshooting, debugging, and implementing fixes for client raised issues
• Providing end-users with a series of actions or instructions to resolve issues or perform certain tasks
• Escalating and following up tickets with other teams where required
• Prioritization & management of tickets
• Reporting common and new issues to the product team
• Improvement of the support knowledge base and support documentation
• Frontend development tasks including updating, implementing and fixing Javascript/HTML emails
• Contributing to the improvements of the Taguchi software
• Work independently to complete development/bug fixes
• produce efficient and quality code and carry out testing
• Identify and implement ideas to improve processes, programs and software
• Help support other team members
• Perform other various tasks as required and in accordance with their skills and personal development

Key Results Areas

The ultimate success measurement for the Technical Support Engineer will be in the quality of the technical tasks and technical support tickets completed, and the level of resulting client satisfaction.

Job Requirement

You will be able to demonstrate proficiency in the following:

• Frontend web languages (HTML, CSS, Javascript)
• Customer service or technical support
• Exposure to ticketing software

Experience with some or all of the following would be an advantage:

• MacOS
• Jira, OneDesk
• JavaScript package management and build tools
• Vue.js
• React
• Versioning tools including GitHub
• Email template development
• Experience with the Taguchi® Marketing Automation Platform or another marketing automation platform
• Secure coding practices and knowledge of and/or familiarity with OWASP

Report To

Operations Manager (Melbourne, Australia based)

Quality traits we are looking for

We are seeking an individual that can provide technical assistance and support to our clients. The ideal candidate will have a technical background and excellent communications skills to effectively troubleshoot and resolve technical issues.

We are also looking for:

• A great team player
• A friendly and positive, can-do attitude
• Technical proficiency and enthusiasm to learn
• Ability to problem solve and excellent attention to detail
• Ability to collaborate and communicate with both technical and non-technical teams
• Capability to work proactively, both independently and within a team environment
• Excellent communication skills (both written and verbal) to articulate complex topics
• Superior organisational skills and strong work ethic
• Excellent customer service skills and ability to empathise with customers
• Willing to develop and extend themselves outside of their comfort zone and take the initiative
• Ability to adapt and have flexibility to varying working hours

Things about you

We want to know what makes you tick, what you enjoy – hobbies, achievements etc. So come prepared.

Qualifications

Polytechnic or University Graduate in IT, Software Development, Marketing or equivalent training or experience working with web technologies.

Years of Experience

1-2 years

Previous employment is not essential, therefore suitably qualified graduates are invited to apply. However, prior experience in a technical or system support role is advantageous.

Job Type

Entry level, full-time, hybrid

Based in Singapore CBD

To cater for our European and US clients, the hours of this role will be 12pm-9pm Monday to Wednesday and 9am-6pm Thursdays and Fridays (subject to change).

Important

Applicants must be legally entitled to work full time in Singapore. Proof of work eligibility and local references will be required. All Taguchi Marketing Pty Ltd appointments are conditional on the selected applicant passing a successful police background check.

Salary

For full time, the salary ranges between SGD $3,000-$3,500 per month, depending on experience.

Application

Contact details: Please email your resume and a cover letter addressing the above to [email protected].

Attention to: Operations Manager

Job Description & Requirements:

• Ensure correctness of build-up according to construction plans and drawing.

• Assist to prepare tender documents including project plan, construction, construction schedule plan and quality assurance measurement based on technical standard.

• Prepare technical support documents such as construction technical proposal for bidding

project.

• Coordinate with engineering team to prepare engineering drawings and sketches for further operation.

• Coordinate with consultant and client and prepare presentation documents for bidding projects.

• Involved in detailed site investigation, terrain, landform, underground and other conditions as generate various technical design example drainage, power and communication supply.

• Design drawings including layouts, elevations and details.

• To provide drawing modifications and advice on altering design changes to suit site condition under the guidance of Engineers.

• Participate in management and implementation of design and various technical data, responsible for compilation of construction operation instructions and technology summary and report to Managers.

• Prepare detailed monthly and weekly progress plans to project team according to monthly/annually progress targets as assigned.

• Communicate with government personnel/owner/developer to coordinate existing site issue as necessary.

• Ensures timely, safe, and cost-effective design and implementation throughout the project lifecycle from conception to client satisfaction.

• Maintain, drive, supervise and implement robust technical standards, systems and processes

• Prepare detailed bill of quantities, and carry out accurate accounting of various quantities to ensure that the quotation conforms to the design drawings and specifications

• Influence technology strategies and decisions with a high-level of expertise and knowledge

• Provide direction and support to ensure compliance with relevant legislative specifications and standards

• Lead a team of workes developing, and address training needs when necessary

• Coordinate the regular testing of to address faults, and provide evaluations to improve

• Act as a key contact with customers who have technical issues

• Write and prepare several construction technical plans as for backup

• Compile schedule plan and personnel mechanical allocation table as report for managers

• Management of all site engineers on using machine at work for coordination matters

• Fluent in drainage systems, design and installation of drainage systems to manage stormwater and prevent flooding

• Supervising work for the safety and the efficiency of production on technical progress at site

• Able to advice and propose based on - Construction of steel cofferdam in water, Underwater pile construction, Equipment Structural standard, Earthwork survey, Geological research

Job Requirements:

• Degree in Civil Engineering.

• Minimum 10 year(s) of working experience in the construction projects

• At least 5 years in bridge construction project

• Experience with Marine or Shipyard Project will be an advantage

• Ability to clearly particulate expectations

• Ability in quality control and checking

• Able to supervise and lead the survey team for handling all survey related issues.

• Able to provide design and drawings based on requirement and quotation.

• Able to provide advices on altering design changes to suit site condition.

• Comprehensive problem-solving abilities.

• Knowledge on Underwater Construction Site exp: Construction of steel cofferdam in water, Underwater pile construction, Equipment Structural standard, Earthwork survey, Geological research

Position Summary

• Proceed GT commissioning with planned schedule, adjust GT for fine tuning and supply GT with high quality to owner.

Job responsibility

Technical Advice

• Technical advice on the plant commissioning for Advanced Gas Turbine Cogeneration Combined Cycle Plant.

Technical Reporting

• Progress report to MHI head office in Japan

Project Management

• Site coordination meeting with client and consortium partner.

Job Requirement

• More than 11 years of experience in construction of Gas Turbine Combined Cycle power plant
• Advanced knowledge of plant commissioning work for Gas Turbine Combined Cycle power plant.
• Advanced knowledge of gas turbine, steam turbine, generator, heat recovery steam generator and auxiliary equipment.

Glamco Aviation Pte Ltd (Glamco) prides itself as a leading solutions provider for the Aerospace, Commercial, Air & Maritime Traffic Management and Defence & Security industries. Representing Systems OEMS worldwide, we provide services such as program/project management, system engineering and maintenance support to our customers.

We are searching for a Technical Officer to be part of our diverse team here in Glamco. Our Technical Officers are key component of our operations by providing technical support, installation, testing and maintenance activities (preventive and corrective) for Glamco provided systems in Singapore.

Candidates must show initiative, highly independent, hands-on, aspiration for increase role and responsibilities, and a demonstrated willingness to work in a team.

Job Responsibilities:

The Technical Officer is responsible for providing technical services for Glamco and our clients’ systems. The Technical Officer shall support the Technical Team but not limited to the following:

- Provide daily onsite or remote technical support on computer systems, communication equipment, radar or radio frequency equipment, networking, hardware and software systems.

- Provide 1stline response to faults / activation raised by clients including troubleshooting and recovery.

- Responsible for the proper maintenance (Preventive and Corrective) of systems assigned by the Project Manager / System Engineer including maintaining all relevant written records

- Perform project related activities such as deployment, installation, configuration, testing of systems to support the project

- Perform troubleshooting, predictive, preventive and corrective maintenance to ensure equipment and systems are operational including fault troubleshooting, rectification and testing supported by Technical Team

- Identify, plan and initiate required actions to maintain the systems for long term reliability, operational efficiency and improve maintainability.

- Prepare technical specifications for equipment services, system services, contract labor and ad-hoc maintenance services. Supervise and report performance of contractors to ensure good quality and progress of maintenance works, as well as full compliance with contract specifications

- To assist in the managing and controlling of maintenance equipment and spares

- Liaise, supervise and coordinate with contractors and vendors on projects, maintenance, troubleshooting and repairs works

- Support Technical Team in investigation, analyze and determine the root cause of system defects.

- Support Technical Team in providing expertise for new programs and system

- Ensure project and maintenance SLA (Service Level Agreement) and customer satisfaction levels are met

- Any other technical or operations related duties that may be required allocated by Project Manager / System Engineer

- Potentially perform rotating shift (12 hours) duties in the future

Requirements

Qualification and work experience includes:

- Diploma in Information Technology, Computer Engineering Electronics, Communication Engineering or related field

- Minimum of 2 years working experience in the related field above

- Willing to work on rotating shifts (in the future), weekends and overtime

- Willing to work at multiple sites

- Must possess Class 3 Manual driving license

- Singaporean only

Technical skills include:

- Knowledge on IT system and maintenance including computer servers, workstations, network switches and firewall troubleshooting

- Knowledge on Firewall, Backup solution, 2FA solution and Anti-Virus solution

- Knowledge on OT system and maintenance in Radar or Radio Frequency (RF) technologies is a real plus

- Equipment maintenance and housekeeping

- Report writing

- Vendor management

- Work at heights

Generic skills include:

- Communication

- Interpersonal skills

- Lifelong learning

- Teamwork

- Problem Solving

- Working in SME environment

About Glamco:

GLAMCO Aviation Pte Ltd (GLAMCO) prides itself as a leading solutions provider for the Aerospace, Commercial, Air & Maritime Traffic Management and Defence & Security industries. Established in Singapore since 1982, GLAMCO provides component repair and overhaul, spares support, specialized products and other related consultancy services to Aircraft operators, Defence and Security agencies, Civil Airport and Seaport Operators.

Representing Aircraft Manufacturers, Systems OEMs, Stocking Distributors and OEMs worldwide, we are able to support Programme Management, quick response and delivery. GLAMCO has also expanded its activities to include the supply of specialized equipment for the Navy, Army, as well as Civil Airport and Seaport. Since 2020s, GLAMCO has further expanded our services to provide logistics management (warehouse), system engineering and maintenance support to our customers.

To learn more about us and our products, please visit our website at www.glamco.com.sg.

If you are ready to make an impact, email your contact information and current resume to: [email protected]. Only shortlisted candidates will be notified

Job Description & Requirements:

• Ensure correctness of build-up according to construction plans and drawing.

• Assist to prepare tender documents including project plan, construction, construction schedule plan and quality assurance measurement based on technical standard.

• Prepare technical support documents such as construction technical proposal for bidding

project.

• Coordinate with engineering team to prepare engineering drawings and sketches for further operation.

• Coordinate with consultant and client and prepare presentation documents for bidding projects.

• Involved in detailed site investigation, terrain, landform, underground and other conditions as generate various technical design example drainage, power and communication supply.

• Design drawings including layouts, elevations and details.

• To provide drawing modifications and advice on altering design changes to suit site condition under the guidance of Engineers.

• Participate in management and implementation of design and various technical data, responsible for compilation of construction operation instructions and technology summary and report to Managers.

• Prepare detailed monthly and weekly progress plans to project team according to monthly/annually progress targets as assigned.

• Communicate with government personnel/owner/developer to coordinate existing site issue as necessary.

• Ensures timely, safe, and cost-effective design and implementation throughout the project lifecycle from conception to client satisfaction.

• Maintain, drive, supervise and implement robust technical standards, systems and processes

• Prepare detailed bill of quantities, and carry out accurate accounting of various quantities to ensure that the quotation conforms to the design drawings and specifications

• Influence technology strategies and decisions with a high-level of expertise and knowledge

• Provide direction and support to ensure compliance with relevant legislative specifications and standards

• Lead a team of workes developing, and address training needs when necessary

• Coordinate the regular testing of to address faults, and provide evaluations to improve

• Act as a key contact with customers who have technical issues

• Write and prepare several construction technical plans as for backup

• Compile schedule plan and personnel mechanical allocation table as report for managers

• Management of all site engineers on using machine at work for coordination matters

• Fluent in drainage systems, design and installation of drainage systems to manage stormwater and prevent flooding

• Supervising work for the safety and the efficiency of production on technical progress at site

• Able to advice and propose based on - Construction of steel cofferdam in water, Underwater pile construction, Equipment Structural standard, Earthwork survey, Geological research

Job Requirements:

• Degree in Civil Engineering.

• Minimum 10 year(s) of working experience in the construction projects

• At least 5 years in bridge construction project

• Experience with Marine or Shipyard Project will be an advantage

• Ability to clearly particulate expectations

• Ability in quality control and checking

• Able to supervise and lead the survey team for handling all survey related issues.

• Able to provide design and drawings based on requirement and quotation.

• Able to provide advices on altering design changes to suit site condition.

• Comprehensive problem-solving abilities.

• Knowledge on Underwater Construction Site exp: Construction of steel cofferdam in water, Underwater pile construction, Equipment Structural standard, Earthwork survey, Geological research

Job Responsibilities:

• Be part of Technical team responsible for maintaining and ensuring the serviceability of all systems and equipment at ICC 1 & 2
• Be technically proficient in all aspects of maintaining, repairing and troubleshooting the full range of ICC systems and equipment (e.g. warehouse systems, material handling and automation systems, refrigeration systems, kitchen equipment, packaging and - inspection machines, washing machines, waste management systems, etc.) and other technical related knowledge
• Manage, perform and ensure all maintenance activities and repair works are timely follow-through according to the assignment, maintenance schedule, procedures, checklists, manufacturer recommendation and completed within the timeframe
• Manage, perform and ensure all technical purchase requisition of spare parts, contracts and services are in accordance to the Company policies and follow-through to support the maintenance activities
• Manage, communicate and work professionally with all stakeholders to minimize systems and equipment downtime
• Be proactive in resolving technical faults, contributing initiatives and continuous improvements
• Always observe and follow all Safe Work Procedures and Food Safety requirements
• Always ensure Safe Work environment by housekeeping of all work areas and report any safety hazards immediately
• Perform and support other relevant duties and projects assignments if required

Requirements:

• Min 2 years of relevant work exp required
• Education requirement - Degree (MYS) & Diploma (Local)
• Computer-literate and competent in using Microsoft office/outlook, SAP application and IT devices
• Competent in using industrial workshop equipment and welding tools
• Competent in reading technical drawings, documentation and conversant in English and/or Mandarin
• Able and willing to work in either office hours or rotating shifts, weekends and overtime if required
• A motivated team player with strong qualities to lead and work in a challenging environment with tight timeline
• Physically fit with ability to carry heavy loads and work-at-height
• Able to perform rotating shift

Qualified or interested candidate, kindly click apply below or email us a copy of your resume in MS Word format to: [email protected]

Kindly indicate the following details in your resume:

1. Current and Expected salary
2. Reason for leaving for current and previous employment
3. Earlier availability date
4. Position that you are applying for

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities/references.

EA License No: 08C2822

Bizhub Asia Pte Ltd

Job Description:

• Oversee the daily operations of application systems to ensure smooth system performance and timely completion of maintenance tasks.
• Manage outsourced vendors and in-house contractors, ensuring that system delivery and operation needs are met effectively.
• Troubleshoot system issues, working with internal and external parties to identify and resolve root causes in accordance with service level agreements and the incident management framework.
• Oversee user account management, role changes, and conduct regular audits to ensure compliance with access policies.
• Plan, execute, and support system implementations, software upgrades, hardware upgrades, and security patches.
• Perform regular risk assessments to identify potential security and compliance issues, proposing solutions and overseeing the implementation.
• Monitor and maintain software licenses, coordinating procurement and renewal processes.
• Collaborate with internal tech teams and vendors to implement pro-active monitoring of application system health and ensure upkeep of system performance.
• Identify areas for process improvement and operational efficiency enhancement by implementing appropriate solutions.
• Develop and maintain documentation, including system configurations, processes, and user manuals to facilitate knowledge sharing and ensure proper system administration.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 8 years of experience in managing and supporting IT projects/systems, preferably within the financial or government sectors.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes and IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Strong understanding of systems integration, particularly in environments with diverse technologies.
• Proficiency in writing Approval of Requirements, Tender Specifications, and Award Notes for ICT system procurement.

Job Description:

• Oversee the daily operations of application systems to ensure smooth system performance and timely completion of maintenance tasks.
• Manage outsourced vendors and in-house contractors, ensuring that system delivery and operation needs are met effectively.
• Troubleshoot system issues, working with internal and external parties to identify and resolve root causes in accordance with service level agreements and the incident management framework.
• Oversee user account management, role changes, and conduct regular audits to ensure compliance with access policies.
• Plan, execute, and support system implementations, software upgrades, hardware upgrades, and security patches.
• Perform regular risk assessments to identify potential security and compliance issues, proposing solutions and overseeing the implementation.
• Monitor and maintain software licenses, coordinating procurement and renewal processes.
• Collaborate with internal tech teams and vendors to implement pro-active monitoring of application system health and ensure upkeep of system performance.
• Identify areas for process improvement and operational efficiency enhancement by implementing appropriate solutions.
• Develop and maintain documentation, including system configurations, processes, and user manuals to facilitate knowledge sharing and ensure proper system administration.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 8 years of experience in managing and supporting IT projects/systems, preferably within the financial or government sectors.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes and IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Strong understanding of systems integration, particularly in environments with diverse technologies.
• Proficiency in writing Approval of Requirements, Tender Specifications, and Award Notes for ICT system procurement.

Mon to Fri 8.30am - 6pm

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.

• Prepare and process quotes, and other sales-related paperwork. (Airfreight /

Seafreight / Logistic / CBT).

• Preparing reports on a weekly/or monthly basis.

• Trouble Shooting (Damage Cargo, Billing Issues, etc.) (Airfreight / Seafreight /

Logistic / CBT).

• Coordinate with internal teams such as outdoor sales, operation, finance, and

customer service.

• Work alongside with outdoor sales with generating new business and maintaining

existing customer relationships.

Job Requirements

• Optimistic, Positive and Proactive.

• Effective communication and Interpersonal skills.

• Keen to make an effort and pursue areas of improvement.

• Able to cope and work under pressure or overtime if required.

• Able to perform independently or connect well in a team player environment.

• General knowledge on excel format if any.

• Relevant experience and knowledge in customer service/freight forwarding industry

Job Summary

As an Operation Support Lead, you will be responsible for managing the day-to-day operations of critical application systems. Your role involves overseeing system maintenance, managing vendors and contractors, and ensuring smooth system performance. You'll troubleshoot issues, manage user access, plan and execute system upgrades, and perform regular risk assessments. Additionally, you'll be tasked with implementing system enhancements, from cost estimation and resource allocation to overseeing implementation and user acceptance testing. Your expertise in IT service management, security best practices, and systems integration will be crucial in identifying and implementing process improvements and operational efficiencies. This role requires a strong technical background, preferably with experience in the financial or government sector, and the ability to manage diverse IT environments while ensuring compliance with relevant policies and procedures.

Key Responsibilities

• Manage the day-to-day running of application systems, for example:

• oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.

• manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.

• work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.

• manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.

• plan, execute and support system implementation, software/hardware upgrades and security patches.

• perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.

• monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.

• work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.

• identify opportunities for process improvement and operational efficiency enhancements and implement appropriate solutions.

• develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

What we are looking for

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.

• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.

• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.

• Knowledge of IT security best practices and compliance standards.

• Career Growth
• Attractive Compensation and Benefits

About Our Client

Our client is a leading provider of comprehensive cybersecurity solutions, specializing in the protection of personal computers and IT infrastructures. They offer advanced endpoint security, encryption, secure authentication, and network protection services, helping businesses safeguard sensitive data and defend against cyber threats.

Job Description

• Provide 1st level on-site support for end-user operations, troubleshooting complex technical issues in a fast-paced business environment, and offering 24x7 on-call support as needed.
• Administer, support, and maintain VMware vSphere and VMware Horizon VDI environments, including daily tasks like upgrades, patches, security configurations, and fine-tuning performance.
• Assess risks related to virtual machines and VMware environments, perform contingency planning, and recommend related hardware, software, and services to ensure optimal system performance.
• Collaborate with external parties for problem resolution, maintain technical documentation, and create regular maintenance and incident reports to ensure smooth operations and compliance.
• Lead post-delivery support for client applications (e.g., Workspace ONE, Zimperium, OnTalk), manage inventory, and oversee preventive maintenance schedules and special projects as required.

The Successful Applicant

• Minimum 2 years of working experiences supporting enterprise desktop environment and good technical expertise in VMWare VSphere and VMWare Horizon VDI.
• Hands-on with technology and a strong interest in exploring new technologies, with expertise in VMware vSphere and VMware Horizon VDI.
• Exceptional customer focus, professional acumen, strong communication skills, and experience in managing vendor relationships, negotiations, and conflict resolution.
• Skilled in ITIL practices, quality escalation management, exception handling, and ensuring SLA compliance, while also managing costs and contract renewals.
• A reliable team player with a proactive attitude, capable of working independently, and experienced in supporting enterprise virtualized environments, with knowledge of Windows, Linux, and backup/recovery applications.

What's on Offer

• Competitive Salary: Attractive compensation package
• Growth Opportunities: Professional development and career advancement in a fast-paced environment

Contact

Eleen Chong (Lic No: R1982403 / EA no: 18S9099)

Quote job ref

JN-112024-6584310

Phone number

+6564169862

Michael Page International Pte Ltd | Registration No. 199804751N

Job Highlights:

• Ability to provide 24/7 standby support for maintenance and fault response.
• Comfortable to travel across Singapore for maintenance purpose

Job Responsibilities:

• Plan and execute system administration tasks, including installation, deployment, testing, and commissioning.
• Generate and maintain documentation such as maintenance reports and checklists.
• Create and regularly update technical documentation, covering system configurations and procedures.
• Coordinate with project teams and external clients to plan and execute system upgrades/maintenance projects.
• Conduct maintenance on VA servers, network equipment, and camera systems.
• Address user-reported IT issues promptly, delivering technical support as needed.
• Diagnose and resolve issues related to hardware, software, and network functionality.
• Implement security best practices to safeguard systems from threats and vulnerabilities.
• Apply updates and patches to operating systems, software applications, and drivers to ensure security and performance (Windows Server, RHEL).

Job Requirements:

• Minimum Diploma/Degree in Information Technology or similar function
• Minimum 1 year of experience in server/desktop maintenance or similar function
• Hands-on experiences in configure, troubleshoot Microsoft Windows Servers and Red Hat Linux Servers
• Familiar with system applications & networking concepts
• Proficiency in troubleshooting and problem-solving

If you are keen to explore this career opportunity, kindly send a copy of your resume to [email protected] or simply click the button to APPLY NOW! We regret that only shortlisted applicants will be notified.

Chan Ku Ci - R22111446
EA License No: 16C8261