Responsibilities:

• Plan and oversee technical projects, breaking them into actionable tasks with clear timelines and deliverables.
• Act as the central point of contact between engineers, sales teams, and external vendors, ensuring alignment and seamless communication.
• Provide regular, concise project updates to internal and external stakeholders.
• Facilitate robotic integrations with systems such as OpenRMF, door access controls, elevators, and other infrastructure.
• Identify potential risks and roadblocks, developing proactive mitigation strategies.
• Drive issue resolution to maintain project momentum and meet deadlines.
• Maintain detailed records of project requirements, timelines, and technical specifications using tools like Jira and Confluence.

Requirements:

• Proven experience managing engineering projects: 3+ years of experience in project management, or as an engineer who has led or actively coordinated projects.
• Strong organizational skills with meticulous attention to detail.
• Excellent verbal and written communication skills to collaborate effectively with technical and non-technical stakeholders.
• Familiarity with project management tools like Jira, Confluence, or similar.
• Interest in project management and willingness to learn agile methodologies.

This role comes with good base salary and attractive bonuses depending on sales performance.

Job Responsibilities

• Provide pre-sales support for a range of CCTV and network technical solutions, including proposal development and technical presentations
• Identify and develop business opportunities with clients, promoting solutions and delivering tailored technical proposals
• Design and deliver competitive product solutions, ensuring alignment with client requirements
• Collaborate with the sales team to ensure client needs are met, and provide technical expertise to drive sales growth
• Build strong relationships with clients, understanding their business and technical needs, and providing timely support for inquiries and technical issues
• Deliver product training to clients, enhancing their understanding and adoption of CCTV and network solutions

Job Requirements

• Proven experience with CCTV products and solutions
• At least 1 year of experience in the CCTV or networking domain
• Excellent communication and influencing skills, with the ability to negotiate and align technical solutions with customer needs
• Strong technical troubleshooting skills, with experience in resolving complex technical issues
• Preferred certifications: CCNA, CCNP, or other relevant networking credentials

We regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

Data provided is for recruitment purposes only

EA Registration Number: R1332294

Business Registration Number: 201735941W

Licence Number: 18S9037

Responsibilities:

• Perform servicing, troubleshooting, and repairs of equipments
• Provide technical support to the Sales team for applications and installations.
• Conduct on-site inspections, preventive maintenance, and draft service reports.
• Assist with equipment checks, goods receiving, and project site work as needed.

Requirements:

• Diploma in Mechanical/Electrical Engineering or relevant.
• At least 1 year experience in water treatment or similar industries.
• Able to work in a team

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to submit your application or send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Service Technician (Kitchen Equipment)

Working days: 5.5days

Working Hours: Mon-Fri 8am - 5pm, Sat 8am -12pm

Working Location: Hougang

Salary: Basic $2400 - $3000 + OT (When require)

Job Description:

• Install, service, and repair commercial kitchen equipment.
• Perform routine maintenance and inspections to ensure equipment operates efficiently and safely.
• Diagnose mechanical and electrical issues and implement effective solutions.
• Perform testing and inspection on finished goods for quality issues and perform corrective actions.
• Provide assistance and technical service requests to and by project clients.
• Other duties as assigned by management.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Monitors and controls the safe and cost efficient technical operation of all assigned vessels using the available resources, within the defined parameters of cost, commercial viability and operational excellence in line with Owners expectations. Ensure environmental compliance policies are upheld.

Ship technical support

• Understands the contractual agreements with customers to be able to deliver the same with regards to the ship management services for each assigned vessel, in a safe and cost efficient manner.

• Monitors the effective operation of the equipment and machineries of the assigned vessels, identifying potential discrepancies from operational standards and proposes and/or implements solutions that will enhance the efficiency, performance and safety of the vessels.

• Participates in the development of the maintenance and repairs plan for the assigned vessels and monitors its accurate execution in order to identify compliance of operations according to time schedule, quality of deliverables and budget.

• Projects the requirements in maintenance and repairs activities, spare parts and technical training of the assigned vessels in order to provide valuable information for the development of the budget and maintenance plan of the vessels. Upon approval, follows-up its accurate execution, identifying, reporting and providing solutions in potential discrepancies.

• Monitors all vessels trading certificates to ensure compliance with existing maritime legislation, safety regulations and operational standard requirements of all regulatory bodies.

• Oversees and monitors the overall technical operation of the assigned vessels, ensures the timely and accurate completion of dry-docking on budget and of other relevant shipboard maintenance and repair activities, in order to support the operational effectiveness of vessels and increase customer’s satisfaction and commitment.

Execution of technical inspections

• Manages all vessel visits, audits and inspections effectively right from planning

Education and Qualifications:

• B.S. degree in Mechanical, Electrical or Marine Engineering, Naval Architecture or equivalent, or

• Chief Engineer’s qualification.

Work Experience:

• 5 years of sailing experience as Senior Officer, or

• 5 years of shore experience as a technical superintendent with a ship management/owning company, or

• 5 year of combined experience of the above positions.

Job-Specific Skills:

• Strong knowledge of bulk vessels’ technical requirements and voyage regulations

• Excellent project management skills

• Very good negotiation skills

• Very good people management skills

• Team work and cooperation

• Very good organisational skills

• Worldwide operations require fluency of the English and Chinese language

• Willing to travel or relocate

· A minimum of 5 years’ experience in IT

· At least a bachelor’s degree in computer science or equivalent.

· Should have good experience in microservices API development, and good knowledge in Java framework.

· Expert in implementing AWS core services like Fargate, EC2, RDS, VPC, ELB, EBS, S3, etc.

· Prior experience in data migration projects from on prem to AWS cloud infrastructure.

· Previous working experience in banking domain is desired.

- Proposed CAAS Extension of ATCC

Requirements:

- At least 5 years of supervisory experience in supervision of Civil/Structural works, RC & steel works.

- Experience in supervision of medium to large scale building works, piling works, temporary works, Ground Building Works (GBW) for Government Institutional projects.

- To provide full supervision works to ensure works are carried out in accordance to approved plans under Building Control Act.

- Assist QP to keep and maintain site records.

- Possess Degree in Civil Engineering recognized by PEB and registered with IES as Resident Engineer

- Registered with BCA/IES/ACES as site Resident Engineer

- Job site is at Sealand Road, Changi Area, must be willing to travel and work at that area

- Able to lead a team of site staffs.

Interested applicants to apply to:

[email protected]

Quote: SG510

Submit resume with photo including current and expected salary and contact no.

Responsibilities :

• Support the technical team and construction team for all design matters.
• Review all technical documentation and drawings of the Project works.
• Work closely with consultant on the scope of services, design and project deliverables to enhance site efficiency and constructability.
• Manage design approval process and coordination with the clients, consultants and subcontractors in a timely manner to resolve all technical issues.
• Ensure strict compliance of the design in accordance with contractual requirements.
• Identifies and highlight to management and project team of any potential risks or issues that will impact project performance.
• Support tender team and prepare technical tender documents as per specifications for bidding of civil and structural engineering projects as when assigned.

Requirements :

• PE Board Recognised Degree in Civil Engineering
• Minimum 5 years of design management experience with at least 1 year of design experience in consultant firm.
• Strong coordination and collaboration with other disciplines.
• Good interpersonal and communication skills .
• Good organization and time management skills.

• Supports the technical team and construction team for all design matters.
• Reviews all technical documentation and drawings of the Project works.
• Works closely with the Consultants on the designs and project deliverables to enhance site efficiency and constructability.
• Understands and familiar with Authority approval/clearance of works including URA, BCA, LTA, PUB, etc.
• Manages design approval process and coordinates with the Clients and Consultants in a timely manner to resolve all technical issues.
• Ensures strict compliance of the design in accordance with contractual requirements.
• Ensures the distribution of all the approved and latest drawings and other relevant documents to the relevant parties.
• Prepares shopdrawings with in-house BIM team and obtains approval in advance to site installation dates.
• Raises queries to Client or handles Client’s clarification on technical requirements pertaining to the Project works.
• Prepares and presents design progress status and slides to KTC management, project team and Client as and when required.
• Strong coordination and collaboration with other disciplines (i.e. Architectural, MEP, BIM, etc.) on design to ensure delivery of high quality outcome.
• Supports tender team and prepares technical tender documents as per specifications for bidding of civil and structural engineering projects as and when assigned.
• Attends Technical Meetings, Coordination Meeting, Site Meetings, etc as and when required.

Job Responsibilities:

• Ensure vessel certificates are up-to-date and maintain e-documents within the system.
• Assist the Technical Superintendent or Manager in the preparation, monitoring, and control of repair and maintenance budgets for the fleet.
• Support the Technical Superintendent/Manager with the quotation and requisition processes for services and stores.
• Contribute to the creation of technical specifications for dockings and related operations.
• Review and follow up on Planned Maintenance System (PMS) reports from vessels.
• Oversee the tracking and submission of month-end reports from vessels.
• Carry out other ad-hoc tasks as assigned by the Technical Superintendent/Manager.

Job Requirements:

• Diploma/ITE in Marine Engineering or a relevant field (preference for Maritime or engineering majors).
• Excellent communication and interpersonal abilities.
• Proficient in MS Office software.
• Able to work independently.
• Ability to complete tasks within set deadlines.
• Effective team player.

• Carry out the duties required as site supervisor under the Building Control Act and Regulations or other duties as required by other Authorities;
• Conduct site inspections and review, evaluate & assess method statements in relation to the project;
• Supervise and enforce site quality control;
• Responsible for the co-ordination of site works to ensure construction safety;
• BCA registered with recognized Degree in Civil / Structural Engineering;
• Recognized Degree / Diploma from recognized tertiary institution;
• Registered with IES;
• Minimum of 3 - 5 years relevant experience in the supervision of works similar in nature to the civil works;
• Prior LTA project experience is an advantage;
• Only Singaporean / SPR need apply.

Responsibilities

• Collaborate with stakeholders to gather, document, and prioritize business requirements.
• Analyse existing processes and identify areas for improvement through technology.
• Create high level technical specifications and functional requirements documents.
• Work with development teams to provide high level design and impacted systems.
• Conduct feasibility studies and impact analyses for proposed changes.
• Facilitate meetings and workshops to gather input and feedback from stakeholders.
• Assist in testing and validation of solutions to ensure they meet business needs.
• Develop and maintain project documentation, including user stories, use cases, and process flows.
• Provide ongoing support and troubleshooting for implemented solutions.
• Stay updated with industry trends and best practices to recommend innovative solutions.

Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience as a Business Analyst or Technical Analyst in a similar role.
• Strong understanding of software development life cycles (SDLC) and methodologies (Agile, Waterfall).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to translate technical concepts for non-technical stakeholders.
• Experience with data analysis tools (e.g., Excel) is a plus.
• Familiarity with project management tools (e.g., JIRA, Trello) is desirable.
• Experience in telecommunications industry is a plus.

Element has an opportunity for an Technical Engineer to join our rapidly expanding team. In this role, you will manage the technical implementation of the Element quality management systems within Element Singapore and Malaysia business units. Direct responsibility to Principal Quality Manager with functional responsibility to General Manager. The position will require the candidate to be eligible for permanent employment in Singapore.

This role is based in Sungei Kadut Loop, Singapore.

Job Duties:

1. Training Program Development: (a) Design and implement standardised training programs for laboratory staff across all required locations, covering equipment operation, test procedures, and safety protocols. (b) Develop training materials, including manuals, presentations, and hands-on demonstrations.
2. Staff Competency Assessment: (a) Assess staff competency regularly through practical evaluations, written tests, and observation of lab practices. (b) Identify skill gaps and recommend tailored training sessions to address deficiencies.
3. Standardisation Across Locations: (a) Ensure consistent training and skill levels across all laboratories by implementing standardised processes and protocols. (b) Conduct audits to verify adherence to training standards and laboratory procedures.
4. Onboarding and Certification: (a) Train and certify new employees in laboratory operations, testing standards, and quality requirements. (b) Maintain records of staff certifications and ensure timely renewals.
5. Technical Support and Guidance: (a) Act as a resource for troubleshooting technical issues during testing procedures. (b) Provide ongoing support to ensure proper equipment usage and methodology adherence.
6. Regulatory Compliance: (a) Ensure all training programs comply with relevant industry standards (e.g., ISO/IEC 17025) and regulatory requirements. (b) Stay updated on changes in industry regulations and incorporate them into training content.
7. Multi-location Coordination: (a) Schedule and conduct training sessions at multiple sites, ensuring all teams receive consistent updates and refreshers. (b) Coordinate with laboratory managers to align training priorities with operational needs.
8. Training Evaluation and Feedback: (a) Evaluate the effectiveness of training programs through feedback, performance reviews, and testing outcomes. (b) Continuously improve training content and delivery methods based on feedback and evolving laboratory practices.
9. Documentation and Reporting: (a) Maintain comprehensive records of training activities, participant progress, and competency assessments. (b) Report training outcomes and compliance metrics to management regularly.
10. Cross-functional Collaboration: (a) Work closely with the Quality team and Operations teams to ensure training aligns with organisational goals. (b) Share knowledge of best practices across sites to drive continuous improvement.
11. Promoting Safety and Quality Culture: (a) Train staff on workplace safety practices, hazard identification, and emergency response procedures. (b) Reinforce the importance of quality control and accurate testing in daily operations.
12. Equipment and Technology Training: (a) Provide training on the use, calibration, and maintenance of laboratory equipment. (b) Introduce staff to new technologies or testing methods as they are adopted.
13. Benchmarking and Continuous Improvement: (a) Monitor industry trends and benchmarks to incorporate innovative practices into training programs. (b) Encourage staff participation in external workshops, certifications, and seminars to enhance their expertise.
14. Performance Metrics Development: (a) Define key performance indicators (KPIs) to measure the impact of training programs on laboratory efficiency, accuracy, and compliance.

Job Requirements:

• Preferred Civil Engineering Diploma or Bachelor of Civil Engineering Bachelor’s degree (or equivalent qualification) with ideally 5 years’ experience in construction materials testing.
• Experience of working in an ISO / IEC 17025 environment is a prerequisite.
• Effective organizational and time management skills with the ability prioritize activities.
• Excellent communication skills.
• Experience in participating in quality investigations, undertaking root cause analysis, developing corrective action plans, and ensuring the effectiveness of actions undertaken
• Requirement to keep up to date with changes in the quality landscape and maintain personal professional development.
• Ability to identify quality and technical problems and work with colleagues to determine effective and sustainable solutions.
• Ability to collaborate with colleagues and work effectively as part of a team

About the Role

We are seeking a Technical Programmer to join our innovative team. In this role, you will design, develop, and optimize cutting-edge software applications and solutions that drive business success. As a key player in our technical development team, you will collaborate with cross-functional teams to deliver high-quality, scalable, and maintainable software.

Responsibilities:

• Develop, test, and maintain software applications based on business requirements.
• Write clean, efficient, and well-documented code.
• Collaborate with cross-functional teams to design and implement innovative solutions.
• Debug and resolve technical issues to enhance application performance and reliability.
• Conduct code reviews and provide constructive feedback to team members.
• Stay updated on emerging technologies and best practices to continuously improve development processes.

Requirements:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• Proven experience in programming and software development (e.g., .NET, Java, Python, or other languages).
• Familiarity with web technologies, frameworks, and APIs.
• Strong understanding of data structures, algorithms, and software design principles.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and in a team-oriented, collaborative environment.

About AvePoint

Check out our careers blog for content on our people, culture, and workplace!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans across asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams located around the globe bring broad and unique expertise. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

This position requires 5 days per week onsite in our Singapore office and occasional after hours support for moves and IT infrastructure changes.

What is Front Office Desktop Support responsible for?

Front Office Desktop Support provides technology and functional support to internal clients for issues including hardware, operating system, desktop/web applications, mobility, conferencing, and printing. Our goal is to increase users’ ability to self-service, automate contacts, enhance users’ experience, and support users in adopting new technologies. We are the primary customer interface with technology and are responsible for supporting all customer facing technologies.

What is the Associate IS Analyst-Technical Support responsible for?

Provide desktop support for Franklin Templeton employees. This includes addressing their technical issues, requests, and support of the IT Infrastructure.

What are the ongoing responsibilities of this position?

• Provide on-site technical support and customer service as well as remote user support
• Running of the server room. Able to effectively isolate issues relating to power supply, UPS, air conditioning and infrastructure cabling
• Maintain accurate tracking of tape media, loading/ unloading of tape media for backup and restoration
• Participate and conduct Disaster Recovery exercise for local office and regional offices
• Build customer relationships with the senior level employees and administrative support personnel in the office and travel to our other offices in the region
• Accountability for addressing technical issues in a timely manner and providing concise and timely updates
• Address issues that arise within the local office and tickets for local and remote users routed from the service desk
• Coordinate, setup, and support technologies used in Conference Rooms
• Provide Audio Visual Support for internal meetings as well as domestic offsite meetings
• Provide support for trading and investment management technologies
• Supports and maintains effective relationships with users in their assigned areas, especially regarding operating systems, applications, mobile devices, new technologies and communications infrastructure
• The primary value is to provide quick and effective resolution while minimizing disruption to the customer
• Actively participate in team meetings
• Ordering and maintaining inventory of IT assets as well as ensuring accurate invoicing
• Project work related to acquisitions and integration of companies
• Coordinate and support office moves, and user restacks
• Be an active advocate for the customer within IT and with outside technical groups
• Escalate issues to the appropriate teams and drive to closure
• Manage the ticketing queues to ensure issues are prioritized and actioned
• Availability to provide support outside business hours
• May include occasional travel to other offices
• Follow company guidelines, processes, and standards
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Ability to perform remote troubleshooting and provide clear instructions.
• Set up, maintain, and troubleshoot Microsoft Windows (Win 11 AND Office 365) Desktop and Laptops
• Basic Knowledge of ADS, DNS, DHCP configuration
• Handling of Asset management and vendor management
• Basic LAN (Network) troubleshooting knowledge and understanding of VLAN concept
• Outlook, MS Teams, and OneDrive configuration in end client
• Identify and escalate situations requiring urgent attention, redirecting problems to appropriate resources
• Assist in creation of technical documentation and manuals regarding standard operating procedures and customer service guidelines relating to remote and localized IT support

What qualifications, skills and experience would help someone to be successful?

Minimum Qualifications:

• Bachelor’s or higher degree in computer science or related field
• Minimum of 2 to 3 years in a similar fast paced and dynamic environment in the desktop support role
• Excellent skills and abilities in organization, planning, multi-tasking, and flexibility
• Excellent communication and interpersonal skills
• Good problem-solving and critical thinking skills
• Ability to actively participate as part of a team as well as work independently
• Strong service delivery and customer management skills for local and remote users
• Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies
• Reliable transportation – mileage will be reimbursed when travelling to a non-primary office is required
• Excellent problem-solving and multitasking skills

Preferred Qualifications

• Experience supporting multiple facets of the business in a corporate environment strongly preferred
• Experience using ServiceNow Ticketing system

Experience our welcoming culture and reach your professional and personal potential!

Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life. Hear more from our employees.

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered. Learn more about the wide range of benefits we offer at Franklin Templeton.

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to [email protected]. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request.

We regret that only short-listed candidates will be notified.

Role:

• Generate Technical Proposals to support the Sales Team.
• Serve as the primary contact for customers regarding product queries, orders, and deliveries, and provide administrative support for the Sales Team.
• Oversee the sales order process, including purchase orders, invoices, and issuing sales transaction orders.
• Verify customer orders, including customer details and payment information.
• Respond to customer inquiries, feedback, or complaints via phone or email.
• Ensure quotes align with raised orders, confirming correct pricing, terms, and conditions.
• Record data and maintain systems as outlined in the sales process SOP and as directed by the Sales Team.
• Perform any ad-hoc tasks as required.

Requirements:

• Minimum of 2 years of relevant experience in the Engine and Propulsions Systems or related industry in administration or technical service support.
• Goal-oriented and meticulous in providing accurate information.
• Capable of working independently and as part of a team.
• Able to handle pressure and thrive in a fast-paced environment.

Job Description

• Industry/ Organization Type: IT/ Cybersecurity
• Position Title: Technical Support Officer (SSL)
• Working Location: Tai Seng
• Working Hours: Monday to Friday, 9am – 6pm
• Salary Package: Basic + AWS + 1 to 3 months VB
• Duration: Permanent

Key Responsibilities

• Interact with customers, resellers, and partners to identify and resolve technical issues.
• Provide first-level technical support for Secure Socket Layer (SSL) certificates via phone and email.
• Coordinate and escalate complex technical issues to the team and/or partners when necessary.
• Document issues encountered and their resolutions for tracking purposes and future reference.
• Conduct basic SSL technical support training for the Sales Support Team.
• Perform any other ad-hoc duties as required.

APPLY NOW!!!

• Minimum NITEC in IT/ Computer Science or its related discipline, with at least 1 year of relevant work experience.
• Strong SSL product and technical background is required.
• Proficient in Microsoft Office applications.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71349 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Support and manage day to day sales operation.
• Processing of quotation, sales order, purchase order, delivery order and invoicing
• Support the generation of sales either by cold calling or of incoming queries from different platform
• Assist in providing effective solution that fit clients’ requirement.
• Keep close connection with clients as required
• Perform project coordination, ensuring project go as plan and on schedule.
• Work closely with internal teams
• Support the preparation & submission of relevant reports and documents.

Job Requirement

• Diploma in any relevant discipline.
• Work experience in sales administration / support function
• Computer literate with good knowledge in Microsoft Office
• Team player with good communication skills
• Customer service oriented

Maneuver Marketing

Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products.

In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$150M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs.

These results caught the attention of The Financial Times, as they ranked us among APAC top High-Growth Companies in 2023, and in 2024, we've been awareded 2nd place on the E50, jointly organised by The Business Times and KPMG in Singapore. This is just the beginning of our journey though, and you could be part of the next stage of our growth!

Your Next Role

We are looking for an experienced Support Engineer to manage all our technical escalations, handle end-to-end onboarding and offboarding processes, as well as security management.

In this role you will be responsible for maintaining IT assets, handling ad-hoc setups and integrations, conducting root cause analysis during outages, and responding to various technical issues that impact business continuity.

You will have the opportunity to work on Shopify and its Tech Stack, maintain the software we leverage to the platforms we integrate, thus supporting the thousands of orders we process daily from customers worldwide.

What You'll Do

Onboarding & Offboarding

• Manage user accounts, system access, and permissions for new and departing employees
• Ensure seamless transitions by coordinating IT resources and hardware for onboarding and offboarding activities

Access & Security Management

• Oversee user access rights, permissions, and roles across systems
• Implement and monitor security protocols to ensure compliance with best practices
• Detect and address security vulnerabilities, ensuring timely resolution

IT Asset Management

• Maintain an up-to-date inventory of IT hardware and software assets
• Ensure optimal performance and lifecycle management of all hardware
• Recommend upgrades or replacements based on technical requirements and system performance

Handle Technical Escalation & Support

• Respond swiftly to technical escalations, including:
  Website functionality errors or downtime
  Promotion and discount code issues
  Checkout system failures
  Social media or CRM connection outages
• Troubleshoot and resolve issues that impact system performance and user experience

Root Cause Analysis & Outage Management

• Investigate and resolve the root causes of outages and other critical incidents
• Provide clear reporting on incidents and implement solutions to prevent recurrence

Support Ad Hoc Tasks & Projects

• Lead IT setups, integrations, and other ad hoc projects as needed
• Collaborate with cross-functional teams to deliver IT solutions that enhance productivity and security

How You’ll Succeed

Maneuver is an OKRs, KPIs & data-driven company. While we embrace creativity, we are more data-driven than intuition-based. Your success will be evaluated based on a number of metrics.

System Uptime & Incident Resolution

• Ensure 99.9% uptime for all critical systems and respond to system outages or incidents within the defined SLAs.

Efficiency in Onboarding/Offboarding & IT Support

• Meet the onboarding/offboarding SLAs with minimal disruption to business operations and ensure access rights, security, and systems are properly managed.

What You'll Bring

• Bachelor’s degree in CS, IT, or related field, with 3-5 years of experience in Systems Engineering or a similar role
• In-depth knowledge of security best practices and compliance standards and proven proficiency in managing security protocols, access rights, and IT asset management.
• Strong knowledge of website management, checkout systems, CRM integrations, and promotion management
• Hands-on experience with troubleshooting IT incidents, conducting root cause analysis, and resolving issues
• Solid understanding of web technologies (HTTP, DNS, SSL, CDN) and cloud platforms (AWS, Azure, GWS, or Google Cloud)
• Experience integrating third-party applications and configuring tracking solutions like Pixel
• Excellent problem-solving abilities and strong communication and teamwork skills to navigate a wide range of technical challenges effectively
• Familiarity with performance optimization tools (GTmetrix, Google PageSpeed Insights), hosting platforms (Cpanel, Namecheap), and data analysis/ visualization tools (Google Analytics, Tableau, Power BI, Microsoft Clarity) will be nice to have.

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

A Sales Support professional plays a vital role in assisting the sales team and ensuring smooth operations within the sales department. Their job scope generally includes administrative, technical, and customer-focused tasks to help the sales team achieve its targets and improve overall efficiency.

Below are the primary responsibilities of a Sales Support role:

1) Adminstrative support

2) Customer service & communication

3) Sales Order Management

4) Data Entry & Reporting

5) Sales process assistance

6) CRM and Database Management

7) Coordination with other department for example HQ

8) Following up and lead tracking

Key Skills and Competencies for Sales Support:

Organizational Skills: Ability to manage multiple tasks and prioritize them effectively.

Communication Skills: Clear and professional communication with both customers and internal teams.

Detail-Oriented: Accuracy in data entry, order processing, and sales documentation.

Problem-Solving: Ability to resolve customer issues efficiently and ensure satisfaction.

Customer Service Orientation: Focus on providing exceptional service to clients and assisting the sales team.

Technical Proficiency: Familiarity with CRM systems, order management software, and office productivity tools.

Team Collaboration: Ability to work with various departments to ensure a seamless sales process.

What we are looking for :

• Strong interpersonal skills with a genuine desire to help customers.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Reliable and driven to achieve success independently and as part of a team.
• Required languages: English. Mandarin will be advantageous to liaise with Chinese-speaking stakeholders.

· Should have 4+ years’ experience in application support activity.

· ITIL certification.

· Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems

· Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)

· Should be able to do

o SLA & KPI management, client communication & interaction

o Predictive analysis, consulting, escalation management

o Risk analysis and project execution

· Strong knowledge in XML, SQL, PL/SQL, MQ, CFT and Control-M.

· Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)

· Excellent communication and interpersonal skills.

· Strong analytical and troubleshooting skills.

· Autonomous, self-motivated and excellent team player.

Job Scope 工作范围

1) Keep Centre Facility Clean and Disinfected at All Times 时时保持幼儿园清洁和消毒

2) Washing & Disinfect All Equipments and Learning Materials 清洗和消毒所有幼儿园的设备和教材

3) Assist Other Teachers Whenever Needed协助老师和同事们保持课室的卫生

All other Works Assigned by Supervisor in Helping Out When Required主管指派的所有其他工作在必要时帮助。

Provide comprehensive logistical support during the conduct of school camps at the Outdoor Adventure Learning Centre (OALC), including but not limited to: o Assisting in the setup and arrangement of camp facilities, ensuring they are conducive for the camp activities.

Coordinating with camp facilitators and staff to facilitate smooth operations and address any logistical needs that may arise during the camp.

Overseeing the distribution and collection of camp equipment and supplies, ensuring their proper usage and storage.

Assisting in the management of emergency response procedures and ensuring the safety and well-being of camp participants.

Provide support in restoring OALC facilities back to their original state in readiness for the upcoming camp, including but not limited to:

Conducting thorough checks and maintenance of camp equipment, reporting any issues for timely repair or replacement.

Collaborating with the maintenance team to ensure cleanliness, functionality, and readiness of camp facilities for the next camp.

Support camp operations, including but not limited to:

Assisting in the setup and arrangement of sleeping quarters, dining areas, and activity spaces to meet the specific requirements of each camp.

Collaborating with the meal caterer to facilitate the provision of meals and snacks for camp participants, ensuring dietary requirements and food safety standards are met.

Assisting in the breakdown and storage of camp equipment and supplies at the conclusion of each camp, ensuring proper inventory and organization for future use.

Assist in general administration work.

Proficient in organizing items for housekeeping matters, ensuring cleanliness and orderliness of camp facilities, including:

Managing the distribution and collection of bedding, towels, and personal items for camp participants.

Coordinating the disposal of waste and maintaining cleanliness in common areas and facilities.

Assisting in the setup and arrangement of equipment for camp activities, ensuring they are accessible and in good condition.

Strong ability to collaborate with others and communicate clearly, including: Working effectively with camp staff and facilitators to address logistical needs and ensure the smooth execution of camp activities.

Communicating with camp participants to provide guidance, support, and assistance as needed, fostering a positive and inclusive camp experience for all.

This position is open to all who are fulfilling aforesaid requirements.

Job Responsibilities

Customer Support

• Address customer inquiries and technical issues through various channels, including phone, email, chat, or ticketing systems, ensuring a prompt and professional response to deliver a positive support experience.

Troubleshooting and Problem Resolution

• Diagnose and resolve technical challenges related to software, hardware, networking, or applications by applying technical expertise and problem-solving skills. Deliver effective solutions to minimize downtime and customer disruption.

Documentation and Knowledge Management

• Develop and maintain comprehensive support documentation, troubleshooting guides, and FAQs. Contribute to the knowledge base to empower self-service capabilities and improve team efficiency.

Collaboration with Cross-Functional Teams

• Partner with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Provide stakeholders with timely updates on resolution progress and ensure seamless communication.

Product Testing and Feedback

• Assist in testing new product features, updates, and bug fixes to ensure they meet quality standards. Share insights and feedback with the product development team to enhance product reliability and usability.

Training and Onboarding

• Guide new customers and users during onboarding, providing training and support to help them understand product features, configurations, and best practices for optimal utilization and satisfaction.

Continuous Learning and Skill Development

• Stay updated on company products, industry trends, and emerging technologies. Actively participate in training programs and self-study to enhance technical skills and knowledge.

SLA Compliance and Performance Standards

• Adhere to established Service Level Agreements (SLAs) for response times, issue resolution, and customer satisfaction. Ensure support requests are resolved within defined timeframes and meet quality standards.

Job Requirements

Technical Expertise

• Strong knowledge of computer systems, networks, and software applications, with a solid understanding of TCP/IP, OSI layers, network security, DNS, routing, switching, and standard protocols.

Communication Proficiency

• Excellent verbal and written communication skills, capable of simplifying technical concepts for both technical and non-technical users. Active listening skills to gather information and understand customer concerns effectively.

Problem-Solving Skills

• Analytical and critical thinking abilities to identify root causes, perform troubleshooting, and implement logical solutions to technical issues efficiently.

Customer-Centric Mindset

• A strong focus on delivering exceptional customer service. Patience, empathy, and the ability to remain composed under pressure are essential to provide clear instructions and solutions during challenging situations.

Team Collaboration

• Ability to work effectively in a team environment, collaborating with colleagues and escalating issues when necessary. Contribute to a positive and solution-oriented team dynamic.

Documentation Skills

• Proficiency in creating clear and concise technical documentation, troubleshooting procedures, and knowledge base articles to ensure consistent and reliable support practices.

Adaptability and Learning Agility

• A proactive attitude towards learning new technologies, tools, and products in a rapidly evolving tech landscape. Adaptable to changes and quick to apply new knowledge to the role.

SLA Compliance

• Commitment to meeting or exceeding SLA targets for response times, issue resolution, and customer satisfaction, ensuring support services align with agreed-upon standards.