We’re hiring a full time Sales and Business Development Executive. The candidate must be comfortable working with a wide range of stakeholders and operation teams. The ideal candidate must have an ability to solve problems on the go and build protocols and systems to scale. An ideal candidate has a positive work ethic, initiative, and high willingness to learn.

Key responsibilities

· Ensure turn-around time and customer satisfaction

· Sales performance record with proven capabilities to sell complex healthcare solutions to the healthcare providers, corporates, potential partners and insurance companies.

· Build protocols and systems to scale operations

· Execute on a cadence of Sales activities to meet assigned targets

· Leverage personal network and Sales opportunities generated by our Marketing Department to develop relationships, educate clients, and manage Sales opportunities throughout the entire sales lifecycle.

· Create a deep understanding of current and potential client needs through solutions/consultative selling, strong relationship building, and demonstrating exceptional business value to clients

· Prepare and deliver professional Sales presentations to educate potential/existing partners on genetic testing and how personalized care driven by Nalagenetics’ solutions would be helpful for the client, designed to spark interest and generate opportunities

· Collaborate with product teams to optimize, develop, and deliver client value proposition

· Maintain excellent time management, administration, reporting and relationship management that will result in referrals and sales opportunities

· Act as Key Account Manager to ensure repeated sales customer

· Responsible for maintaining information security

· Any other duties as assigned

Skills required & Preferred experience

· Sales performance record with proven capabilities to sell complex healthcare solutions to the healthcare providers, corporates, and insurance companies.

· Results-oriented and dynamic Sales professional effective at building and executing on an individual Sales/Business Plan that will generate meaningful leads and close

opportunities

· Effective at managing and closing multiple leads within a fast-paced, changing environment

· Sophisticated use of LinkedIn Sales Navigator, ZoomInfo, Lusha, and other related tools to uncover and engage with potential clients

· Bachelor’s degree or equivalent years of work experience

· 3+ years of experience in medical devices, health-tech, or health-SAAS company

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

This role requires the incumbent to be a competitive and trustworthy individual to develop and grow the social enterprise initiatives. He/she must be presentable, possess excellent communication and negotiation skills, and have strong business acumen.

Administrative Support

• Handle day-to-day operations including sales enquire and transactions including order processing and fulfillment
• Maintain accurate records of order data and updated Netsuite order management system.
• Prepare weekly sales performance and status reports for projects and services.
• Work with production centers on production schedules to ensure timely delivery to customers
• Collaborate with other departments to resolve order-related issues or discrepancies.

Accounts Servicing

• Develop solutions according to customers' needs
• Provide pre-sales and post-sales support to MINDS Social Enterprises' customers from MINDS Bakers, Craft, Perform, Wash, Workshop, Farm, Shop, and other project partners
• Provide support to Assisted Employment partners

Project Management

• Must be able to effectively handle many concurrent projects
• Assist the Manager in facilitating data sharing, developing workflows and set up communication protocols for projects

Vendor Management

• Manage relationships with partners/vendors to secure cost and operation competency
• Work with vendors to ensure timely delivery of products/services.
• Liaise with stakeholders on operational matters

Market Research

• Conduct market research to identify selling opportunities and evaluate customer's needs
• Work with production centers and communications team to come up with marketing campaigns for new products and services
• Seek out new sales opportunities through cold calling, networking, and social media
• Develop new business channels and initiatives

Graphic Design

• Conceptualise, design, and manage the production of marketing material including merchandise stickers, gift tags, posters, exhibitions and displays, eDMs, social media/digital communications, catalogs, and daily graphical needs.
• To provide creative support to e-commerce store gift order customisation requests, working with vendors to ensure projects are completed on time with a quality product
• Implement feedback and changes whenever possible or at the requests of the customers.

Website/Mailbox Management

• Manage SE E-commerce website for sales orders, promotions, new product listing, and last-mile delivery fulfillment.
• Maintain accurate records of stock inventory data and update the e-commerce website.
• Confirm product availability and coordinate with the production team for order fulfillment to ensure timely delivery to customers on the website.

• Diploma in Design, Marketing or other Business related qualification or equivalent and above from a recognised institution

• At least 2 years of experience with essential proficiency in Adobe Suite, Photoshop, Canva, and Illustrator
• At least 2 years of experience in doing e-commerce order processing using order management system.
• Possess strong written and spoken communication skills, with confidence in handling a high volume of customer inquiries.
• Exhibit strong teamwork skills, with the ability to multitask effectively and think on your feet.
• Preferably possesses Business Development and Sales experience
• Experience in the disability sector will be an added advantage

Our client, a well-established MNC is seeking for an Operation Executive ( Automotive ) - $ 4,200.00 + Attractive Bonuses - Central area

Requirements

• Degree/Diploma holder/O level
• Possess Class 4 license
• Proficient inVehicle Diagnostics, experience in handling workshops and accident claims
• Possess Automotive (vehicle) product/technical knowledge (a must)
• Ability to work independently and in team environment

Interested candidate can send in your resume (word format prefer) to [email protected]

The Accreditation Executive plays a critical role in ensuring that the schemes meet the required standards, maintain compliance, improve the operations as well as the outreach to targeted persons/companies.

The role will require the Executive to manage the respective accreditation programs – this involves outreach, implementing accreditation policies, procedures, and standards that comply with the approved framework.

This includes but not limited to reviewing the applications and ensure that they meet the required criteria, as well as compliance with the set standards, providing guidance and support to personnel seeking accreditation, answering any questions they may have and provide assistance with the application process. The executive will also need to maintain up-to-date and accurate records of all accreditation activities, including applications and compliance reports.

The executive will be required to outreach to the industry, liaise with various stakeholders, including accreditation panel, regulatory agencies (where applicable), and industry players, to ensure compliance with standards and promote the accreditation programmes.

The Accreditation Executive will also support other duties as may be assigned by the Executive Director.

Assist in administrative tasks involving updating and filing info to tasks to be conducted via govt websites. To assist in updating staff & clients' info. Would be working as part of a small team. Needs to know how to use basic EXCEL. Must be able to read and understand English for Work and in navigating websites. Ability to converse in Mandarin with colleagues is a plus.

The staff we are seeking should possess meticulous skills and able to work well with people.

Full job description

Key Responsibilities:

• Perform full set of accounts, ensuring the seamless operation of daily finance activities.
• Issue invoices to corporate clients in a timely and accurate manner.
• Maintain and update customer invoices in the accounting system.
• Prepare payment instructions on banking platform.
• Assist to check and key payments entries into accounting system
• Assist to download, check supporting against claims and prepare payment.
• Monitor Accounts Receivable and Accounts Payable to ensure accurate reporting and follow-up.
• Prepare and file monthly GST returns.
• Ensure smooth execution of month-end and year-end closing processes.
• Generate regular financial reports, such as Profit and Loss statements, and provide strategic recommendations based on analysis.
• Perform administrative tasks as required.
• Undertake additional duties as assigned by the supervisor.

Qualifications:

• Possess at least a Diploma or Degree in Accounting, Finance, or a related field.
• Minimum of 2 years of experience in accounting-related role.
• Strong organizational skills with a keen attention to detail.
• Excellent communication skills in English.
• Excellent at schedule management and multi-tasking.
• Comfortable working in a fast-paced environment.
• Prior experience in a similar role is advantageous.

Job Description:

▪ Attend show rounds or site visits

▪ Prepare tender proposal write up and accurate costing and price calculations within stipulated deadlines

▪ Plan, deliver, and submit tenders in a timely and professional manner

▪ Prepare ad hoc quotations

▪ Prepare and present effective sales presentations

▪ Follow up with business opportunities and new sales channel

▪ Manage existing and potential client portfolio

▪ Monitor contract renewal and follow up with clients on renewal needs

▪ Manage ERP system and work closely with accounts to ensure system is in line with department requirements

Job Requirement:

▪ 2 years’ experience as Business Development Executive

▪ Tender preparation and submission experience

▪ Quotation preparation and submission experience

▪ Presentation experiences

▪ Client management experience

▪ Meticulous and team player

Job Description:

· Liaise with government agencies, partners and SCAL members on issues pertaining to assigned Committees

· Conduct surveys and studies for the development of policies and practices

· Plan and organise Committee meetings, events and programmes for wider outreach

· Assist and provide inputs on public communications related to relevant Committees

· Possess knowledge of current industry practices to review and provide recommendations on practices for the construction industry.

· Prepare reports, monitor and follow up on industry engagements

Any other duties as may be assigned by the Executive Director.

Job Description:

▪ Attend show rounds or site visits

▪ Prepare tender proposal write up and accurate costing and price calculations within stipulated deadlines

▪ Plan, deliver, and submit tenders in a timely and professional manner

▪ Prepare ad hoc quotations

▪ Prepare and present effective sales presentations

▪ Follow up with business opportunities and new sales channel

▪ Manage existing and potential client portfolio

▪ Monitor contract renewal and follow up with clients on renewal needs

▪ Manage ERP system and work closely with accounts to ensure system is in line with department requirements

Job Requirement:

▪ 2 years’ experience as Business Development Executive

▪ Tender preparation and submission experience

▪ Quotation preparation and submission experience

▪ Presentation experiences

▪ Client management experience

▪ Meticulous and team player

As a Senior Executive in Marketing Activations, you will play a vital role in supporting the activation of marketing projects for various nicotine delivery products, including traditional cigarettes, vaping, heat-not-burn, and other innovations. You will focus on assisting with project management and execution, working closely with the Senior Marketing Manager and cross-functional teams to ensure marketing plans are brought to life efficiently and effectively.

Responsibilities and Duties

• Assist in the execution of marketing activation plans, including tracking timelines, managing resources, and ensuring compliance with local regulations.
• Work with the in-house and external Creative Team to support the development of POSM, tradeshow assets, and sales kits.
• Collaborate with internal teams (Sales, Product Development, Legal, etc.) and external suppliers to ensure the successful implementation of activations within the agreed timeline and budget.
• Support the planning and execution of tradeshows, ensuring all aspects such as logistics, activations, and supplier management are well-coordinated.
• Assist in preparing documentation, tracking progress, and ensuring accurate reporting of marketing activities.
• Provide support for digital marketing campaigns, including websites, e-commerce, and social media channels such as LinkedIn.

Qualifications & Requirements (Education, Experience, Skills, Knowledge, Etc)

• Minimum of 2-4 years of experience in marketing, brand management, or working in a creative agency.
• Basic project management skills and experience working with or within a creative team.
• Experience in the FMCG industry is required, with tobacco or alcohol industry experience as an advantage.
• Able to work independently, good organisational and time management skills, ability to multi-task.
• Flexible and able to perform in a fast-paced environment.
• Proficient in Microsoft Office and is comfortable to present.
• Able to work and collaborate with a cross-functional team.
• Willingness and openness to learn.

Job Highlights:

Enhance exposure to the government sector

Nearest MRT: Buona Vista

Working hours: 8.30am – 6.00pm (Monday to Thursday), 8.30am – 5.30pm (Friday)

Salary: up to $2,900 per month

Contract duration: 12 months

Job Description:

• Data management and governance such as review of the organization’s data management processes and resources and managing meta data listing, and data dictionary, etc.
• Capability and culture building efforts such as curation of materials to facilitate the communications of data management practices.
• Any other duties assigned from time to time.

Job Requirements:

• Only Singaporean.
• Minimum Diploma & above in any related discipline.
• Fresh graduates with data-related training course studies or experiences are welcome to apply.
• Proficient in Microsoft Office Excel such as Pivot & VLOOKUP functions.

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham Pei See
R23114253
BGC Group Pte Ltd (Outsourcing)
EA 05C3053

Marketing Executive

- Min 2 years' experience in branding, marketing & digital media
- Responsible for marketing multimedia marketing, visual & digital design, branding and marketing
- Manage & update company upcoming promotion, company website & contents
- Able to manage social media content & promotions (Facebook, TikTok & Instagram)
- Possess good copy writing for marketing & promotions purposes
- Work under pressure & can meet the deadline
- Work in fast-paced environment
- Must have creative ideas & resourceful in marketing strategies
- Good design sense, generate quick mock-ups & creative
- Proficient in Adobe Creative Suite and other design platforms
- Positive, pro-active & work independently

Interested candidates are invited to submit a comprehensive resume, stating expected salary, date of availability, and a portfolio of your previous works
Or contact by WhatsApp/SMS: 8133 3030

Calling all food enthusiasts and aspiring marketing maestros!

Are you a foodie with a flair for creativity?

Do you dream of diving into the tantalising world of Food and Beverage while unleashing your marketing magic?

Well, look no further, because we've got an opportunity that'll tickle your taste buds and ignite your marketing mojo! Join the Protegie team, one of the leading marketing consultancy firms specialising in the F&B industry. We've teamed up with big shots like PARCO, AppleBee’s, The Alley, and Ramen Nagi, and we're on the hunt for a full-time Marketing Executive who's ready to shake things up with us!

At Protegie, we believe in giving our team members the power to shape their destiny. Be the master of your career, chart your own path, and witness the magic of marketing unfold before your very eyes. Flexibility and innovation are our middle names, and we're all about making a difference for our F&B clients.

So, what's cooking? Here's what you'll be learning with us:

Marketing Executive

- Min 2 years' experience in branding, marketing & digital media
- Responsible for marketing multimedia marketing, visual & digital design, branding and marketing
- Manage & update company upcoming promotion, company website & contents
- Able to manage social media content & promotions (Facebook, TikTok & Instagram)
- Possess good copy writing for marketing & promotions purposes
- Work under pressure & can meet the deadline
- Work in fast-paced environment
- Must have creative ideas & resourceful in marketing strategies
- Good design sense, generate quick mock-ups & creative
- Proficient in Adobe Creative Suite and other design platforms
- Positive, pro-active & work independently

Interested candidates are invited to submit a comprehensive resume, stating expected salary, date of availability, and a portfolio of your previous works
Or contact by WhatsApp/SMS: 8133 3030

Job Description:

Position Summary:

As a Training Executive at BELLS, you will play a vital role in the planning, development, and execution of training programs designed to meet the unique needs of our adult learners. You will work closely with the Training Manager and other team members to ensure the delivery of effective and engaging training experiences that foster the professional growth of our students.

Key Responsibilities:

Class Planning:

• Planning and launching of classes
• Daily Monitoring of all classes fill rates
• Feedback on which programmes need to be swapped or replaced based on filling

Program Delivery:

• Collaborate with Program managers to facilitate new courses and train the trainers sessions

Resource Management:

• Coordinate with the stakeholders to ensure the availability of necessary training materials
• Manage training resources efficiently to optimize the learning experience
• Scheduling trainers for classes

Administration:

• Provide timely and accurate reports to external partners/vendors

Qualifications:

• At least Diploma in any discipline
• Experience in administration
• Strong communication
• Excellent organizational and time management abilities

You will comply with MOH’s requirements for monthly Casemix and Subvention data submission, quarterly submission of Financial Performance Report and any other reports by ensuring proper accounting, accrual and reconciliation of all subvention revenue including tracking and follow up on cash disbursements. You will assist in data analysis and leverage on data from MOH and the cluster data warehouse to extract relevant data for analysis and allocation and to develop data visualisation dashboards for management reporting and performance management as well as develop relevant reports for the purpose of gaining new insights and decision making.

In addition, you will assist to collate information in the National Costing Exercise for the purpose of reporting and analysis. You will work closely with vendors and IT colleagues to ensure accurate datasets, configure costing rules, derive the required costing output of the various services by patient level and ensure costing results are complete and timely. You will also assist to extract and utilise the information in Subvention System to work out the subvention norms to be applied to the computation of the subvention allocation amounts to the various institutions.

Job requirements:

• Diploma in Accounting, Business or Economics with at least 6 years of relevant experience in Accounting/Finance Field
• Proficient with Microsoft Office applications
• Prior experience in a healthcare setting will be an advantage
• Excellent organisational, prioritisation and problem-solving skills
• Systematic, meticulous and able to work in a dynamic and fast-paced environment
• Strong communication and interpersonal skills
• Team player with the ability to manage cross-functional and institutional relationships

The incumbent shall be part of the Finance Shared Services (FSS), Collections team, responsible for the following:

Job Responsibilities:

• Proactively follow up with insurance companies and patients on outstanding bills, ensuring timely payment.
• Investigate and resolve disputes relating to bills and payments, coordinating with relevant parties to ensure case closure.
• Ensure all collection activities are recorded accurately.
• Work closely with internal and external stakeholders on AR matters.
• Prepare and submit monthly reports in a timely manner.
• Conduct monthly aged balance review with stakeholders.
• Undertake account reconciliations as required.
• Coordinate meetings with external vendors to discuss Collections related matters.
• Other ad-hoc duties as assigned.

Job Requirements:

• “A” Level or Diploma in Accountancy.
• Minimum 1-year relevant experience in Accounts Receivable management, Collections and Credit Control.
• Prior experience in Finance Shared Service center and similar industries would be an added advantage.
• Strong interpersonal skills with the ability to communicate and work effectively with various levels.
• Possess initiative, meticulous and great organizational skill with the ability to multi-task to meet deadlines.
• Proficient in Microsoft Excel; SAP experience would be an advantage.

You will work closely with the team lead on bundled payments, Population Health Financing (including Capitation) and Healthier SG enrolment initiatives. Your responsibilities include ensuring fair distribution of funding to all affected institutions for bundled payments, analysing bundled episodes using various data sources to simulate financial sustainability, and highlight actionable insights for improvement and change.

You will provide key value-added support to the clinical and operational partners in the bundled payments framework. Additionally, you shall assist the team lead in developing financial policies to support Population Health projects which are closely aligned with bundled payments implementation and Capitation. You will explore funding of Healthier SG enrolment incentives in order to meet the long-term objectives and vision of Population Health. To better support the analytical demands of Population Health Financing and Bundled Payments, you will streamline data-mining processes and leverage data technologies innovatively.

Requirements:

• Degree in Business Administration, Engineering or Accounting with cross-disciplinary knowledge/ prior experience working with Healthcare Data, with at least 3 years’ relevant working experience in Finance/Business Administration or Data Analytics field
• Prior experience in management accounting, reporting, costing, financial modelling and multi-variate analytics
• Prior experience in a healthcare setting is preferred
• Able to work in a dynamic and fast-paced environment
• Proficient in Microsoft Office applications (Word, Excel, Powerpoint), SAP, with some knowledge of data manipulation and visualization applications, such as Tableau, Power BI, Power-pivot DAX, or Python
• Passionate about working with transformational policies, healthcare strategy, and using data sets and BI techniques to mine and uncover new actionable insights
• Resourceful and think out of the box
• Self-motivated with a can-do attitude and willingness to take up challenges

Key Highlights

• Great exposure to the government sector
• Working Location: Upper Changi
• Working Hours: Mon- Fri (office hours)
• Salary:  Up to $3,400 per month
• Contract Duration: 11 months

Key Responsibilities

• Supporting marketing communication activities to engage and help vulnerable groups become digitally able.
• Assisting partners in amplifying organization's initiatives, creating marketing assets, and managing brand logos.
• Managing digital platforms to promote digital inclusion.
• Preparing and reporting on marketing outcomes through key performance indicators.

Key Requirements:

• Degree in Mass Communication/ Marketing or any related field.
• Fresh graduates are welcome to apply!
• Experience in design/video editing tools such as adobe photoshop, illustrator, premiere pro or equivalent software to design collaterals is advantageous

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team

BGC Group Pte Ltd

Registration No.: R23117645
EA License Number: 05C3053

Job Description

The incumbent shall be part of the Finance Shared Services team and responsible for discharging the following duties:

Duties and Responsibilities

• Handle day-to-day financial matters, month-end and year-end accounts closing (such as assessing the adequacy of accruals/provisions), and preparation of the monthly and year-end audit schedules and financial reporting packages
• Liaise with various departments in the collection of information and documents
• Process internal charge and reclassification requests
• Process miscellaneous receipts and follow up on unaccounted sums
• Identify and perform clearing for offsetting transactions for balance sheet accounts
• Prepare bank reconciliation and resolve reconciling items
• Investigate and resolve user’s queries
• Prepare GST and other statistical submissions
• Assist on corporate tax, internal and external audit matters
• Work with Grants and Intercompany GL teams to resolve issues
• Participate in process improvement projects
• Any other ad hoc duties assigned by supervisor

Requirements

• At least a Diploma in Accountancy
• Minimum 3 years of relevant working experience in General Ledger function
• Higher qualified/ experienced candidates will be considered for the Senior Assistant Executive position
• Self-motivated and able to work in a fast-paced environment
• Proficient in Microsoft Office such as MS Word, Excel and PowerPoint
• Good communication skills; ability to communicate with various departments and levels
• Have a good command of the English language
• Independent, meticulous and with positive attitude

Job purpose

A team lead who will be responsible for the Financial Accounting and Management Reporting functions in a Finance Shared Services environment supporting healthcare organizations.

Duties and Responsibilities

• Supervise and lead a team of staff in the section in handling day-to-day financial matters, month-end and year-end accounts closing, including the preparation and/or review of the monthly, quarterly and year-end audit schedules and financial reporting packages
• Responsible for the good quality of the balance sheet
• Review internal charge and reclassification requests
• Review Bank Reconciliation and resolve reconciling items
• Review miscellaneous receipts and follow up on unaccounted sums
• Investigate and resolve user's queries
• Responsible for inter-company and related company's transactions and balances and resolve reconciling items
• Responsible for GST and other statistical submissions
• Liaising with internal and external auditors on audit matters
• Liaising with tax agent on corporate tax and GST matters
• Work with Grants GL teams to resolve issues
• Lead and participate in process improvement projects

Requirements

• Degree in Accountancy or ACCA equivalent
• At least 3 years of relevant working experience, with 1 year experience in a supervisory position
• IT savvy - proficient in Microsoft Office such as MS Word, Excel and PowerPoint
• Hands-on experience with SAP system will be an advantage
• Prior audit experience will be an advantage
• Strong interpersonal, communication and analytical skills
• Meticulous, motivated, committed, resourceful and able to work independently

Our client, a well-established MNC is seeking for an Operation Executive ( Automotive ) - $ 4,200.00 + Attractive Bonuses - Central area

Requirements

• Degree/Diploma holder/O level
• Possess Class 4 license
• Proficient inVehicle Diagnostics, experience in handling workshops and accident claims
• Possess Automotive (vehicle) product/technical knowledge (a must)
• Ability to work independently and in team environment

Interested candidate can send in your resume (word format prefer) to [email protected]

Job Description:

▪ Attend show rounds or site visits

▪ Prepare tender proposal write up and accurate costing and price calculations within stipulated deadlines

▪ Plan, deliver, and submit tenders in a timely and professional manner

▪ Prepare ad hoc quotations

▪ Prepare and present effective sales presentations

▪ Follow up with business opportunities and new sales channel

▪ Manage existing and potential client portfolio

▪ Monitor contract renewal and follow up with clients on renewal needs

▪ Manage ERP system and work closely with accounts to ensure system is in line with department requirements

Job Requirement:

▪ 2 years’ experience as Business Development Executive

▪ Tender preparation and submission experience

▪ Quotation preparation and submission experience

▪ Presentation experiences

▪ Client management experience

▪ Meticulous and team player

About Cove: Cove is the new way to rent your home! We’re a co-living start-up making it easier and more affordable for young people to have a comfortable place they can call home with a seamless rental experience from end to end. We provide our tenants with stylishly furnished properties, in the most awesome locations in Singapore and Jakarta and make the whole rental process seamless from end to end. Our contract terms are flexible like our tenant’s lives and our rental prices include everything from utilities and wifi and weekly cleaning. What’s unique about Cove is that our tenants get matched with great flatmates and also have access to our community events around the city. Check us out for more exciting information at https://cove.sg/.

At Cove we reward and praise strong performance and strive to produce zero-defect results. We always aim for excellence and to always have the mindset of continuous improvement. In achieving results, we still make work fun and we completely value our team as people, not just resources in which we display care as well as empathy. Celebrating success with our team is also our priority and we highly encourage integrity and transparency.

Job Title: Front Office Executive

Job Type: Full Time

Location: Singapore

Reports To: Head of Operations & Tenant Experience

Role Purpose: This role is responsible for delivering excellent customer service to hotel guests by managing check-ins, check-outs, and reservations. They act as the primary point of contact for guests, addressing inquiries, concerns, and complaints.

Main Responsibilities:

• Guest Check-In and Check-Out: Welcoming guests upon arrival and assisting them with the check-in process. Allocating rooms and providing keys or access cards. Managing the check-out process, including settling bills, handling payments, and addressing any final questions or concerns.
• Reservations Management: Handling room reservations, cancellations, and modifications. Coordinating with the reservations department to ensure accurate booking details. Assisting guests with inquiries about room availability, rates, and promotions.
• Customer Service and Guest Relations: Providing information about the hotel’s services, amenities, and local attractions. Addressing guest requests, concerns, and complaints promptly and effectively. Ensuring a high level of guest satisfaction and maintaining a welcoming atmosphere.
• Communication Hub: Serving as a liaison between guests and other hotel departments, such as housekeeping, maintenance, and food & beverage. Coordinating with the housekeeping department to update room status (clean, vacant, occupied). Communicating with security in case of emergencies or suspicious activities.
• Handling Payments and Financial Transactions: Processing payments for room charges, services, and other hotel-related expenses. Managing cash drawers, credit card transactions, and maintaining accurate financial records. Handling currency exchange for guests, if applicable.
• Maintaining Guest Records: Updating guest profiles with preferences, special requests, and contact information. Keeping accurate records of guest stays, room charges, and special services provided. Ensuring compliance with data privacy regulations when handling personal information.
• Bell Desk and Concierge Services: Assisting with luggage handling, transportation arrangements, and other guest services. Providing concierge services, such as booking tours, making restaurant reservations, or arranging tickets for events. Offering assistance with directions, local recommendations, and travel arrangements.
• Managing Room Inventory and Allocations: Monitoring room availability and updating the system as guests check in and out. Balancing room allocations to accommodate special requests or VIP guests. Coordinating with the housekeeping team to ensure rooms are ready for arriving guests.
• Safety and Emergency Procedures: Following protocols for emergencies, such as fire, medical incidents, or security threats. Keeping the reception area secure and monitoring who enters and exits the building. Assisting with evacuations or providing directions in case of an emergency.

Experience and Qualifications Required:

• Minimum 3 years hotel FO experience
• A good command of spoken and written English
• Pleasant appearance
• Good communication skills
• Problem-solving skills
• Friendly, Honest, and Detail-oriented

What’s in it for You: Working for Cove gives you a great deal of opportunities to learn in an exciting young startup incubated through Antler. Co and you’ll be working directly with our co-founders, where you’ll also get to experience first-hand what it takes to get a new high-growth business off the ground. In your role, you’ll have the opportunity to hit the ground running and take ownership from day one. Everything you do matters and will add up to make an impact on the team so we will always appreciate the diverse ideas and inputs from everyone. We embrace your development in your journey with us. The team is fast-paced, hard-working, and expects results but we also highly value our employee engagement and are committed to a human and empathetic environment with plenty of fun thrown in.

Job Responsibilities：

• Generate daily orders, prepare and pack daily orders according to the system, arrange shipping, and update customers on the status of shipments.
• Plan delivery schedule and manage logistics arrangements to customers.
• Handle complex customer issues and escalated complaints/ calls.
• Resolve customers' complaints in accordance with company's policies and refer to respective department heads for unresolved case.
• Follow up with respective departments on status of solutions to customers' request and complaint.
• Prepare monthly reports for manager with regards to the entire department's performance.
• Support sales and marketing team by providing relevant information including customer feedback and sales leads.
• To assist in other activities/functions organized by the Company.
• To attend necessary training and discussion session to improve product knowledge.
• To liaise with other departments and to resolve problems related to inter-department communication and make suggestions on improvements.
• Maintaining high degree of integrity and confidentiality - keeping customers' information confidential at all times.
• Job Requirements:
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications.

Additional Work Details:

1. Location - Pacific Tech Centre, Jalan Timor (Accessible via the bus-stops with close proximity to the building. The two MRT stations close to the building are Redhill and Queenstown station).
2. Working Hour: Monday - Friday. (From 10am - 7pm) 1 hour lunch.
3. Saturday Compulsory OT (Alternate) (10-7pm)
4. Package: Basic Salary (44 hours + 4 hours OT - Saturday)
5. Flat Rate SGD20/hour for Saturday OT

Job Type: Full-time

• Pay: From $2800 - $3500 Depending on Experience per month

Schedule:

• Monday to Friday
• Weekend availability
• Supplemental Pay:Performance bonus
• Experience:Customer service: 1 year (Preferred)
• Work Location: In person

SG CITIZEN/PR/LTVP+ Only