• Process all general overheads accounting entries, including payment processing, accounts payable, accounts receivable, general ledger
• Closing of accounts to facilitate financial reporting
• Assist in original and revised budget overheads
• Perform monthly bank reconciliation
• Liaise with auditors and answering audit queries

Application Procedures

Interested candidates, please email your resume to:

Attention: Jamie Tan Pei Zhen (CEI No. R2199473)

[email protected]

Recruit Express Pte Ltd (EA No. 99C4599)

Responsibilities:

• Preparation and filing of corporate and property tax returns, payments, reports and maintenance of the Company’s tax database
• Monitor and ensure the timely payment of tax liabilities
• Assist in monitoring tax audits and inquiries, including preparing responses and providing necessary documentation
• Gather necessary data for tax provision and compliance purposes from finance and execution teams

Requirement:

• Minimum 2 years of relevant work experience
• Minimum Diploma in Finance/Taxation/Accounting
• Proficient in MS Office (Excel and Word)

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

The Job:

• Provide administrative support for the unit
• Assume the role of Event Lead for events
• Assist the Event Supervisor to organise and manage events with responsibilities for all administrative and logistical tasks including, where necessary, liaison with speakers and guests, flight and accommodation arrangements, vendors liaison, budget management, conducting of rehearsals and virtual test calls
• Monitor the progress of event planning and execution
• Ensure the event administrative and operational requirements are met
• Ensure compliance

Requirements:

• Diploma/ Degree with 5 years’ relevant experience
• Strong communication, organisational and interpersonal skills
• Proficiency in MS Office applications
• Proficiency in virtual events software is preferred

Interested applicants may email resume to [email protected]

Jessie Hoe Huey Miin (CEI Registration No: R1103861)

Recruit Express Pte Ltd (EA: 99C4599)

As an executive with KidSTART@KKH KIDS 0-3 Program, you will assist the Program Lead in managing the operations and provide administrative support, particularly in design and implementation of processes for program fidelity as well as for stakeholders reporting. You will also monitor the sevice delivery processes and ensure compliance to documented procedures and processes.

Job requirements:

• Recognized degree with at least 2 years relevant working experience
• Experience in project implementation and management.
• Capacity to operate both independently and as a team member to produce consistently high quality work
• Strong analytical, organizing and facilitation skills
• Exceptional verbal and written communication skills and the ability to deal effectively with people at all levels

Scope:

• Provide efficient, high-quality HR service delivery to employees, line managers, and HRBPs in assigned locations.
• Deliver a coherent transactional processing service, providing high-quality advice, support to managers and employees, and query resolution throughout the employee’s life cycle.
• Manage all the employee-related data entry into the HR system.
• Ensure integrity, consistency, and security of all data you deal with.
• Perform regular audits and reconciliation to ensure consistency and accuracy of the HR data maintained.
• Manage the HR shared services ticketing tool and ensure all requests/queries are attended to promptly.
• Actively contribute to case analysis and identification of issue trends.
• Ensure key performance metrics including Service Level Agreements (SLAs) are met.
• Generate timely and accurate HR reports for data analysis and provide insights where applicable.
• Participate in new technology implementation, system enhancements, and continuous improvement efforts.
• Update and maintain all related knowledge management documents (e.g., SOPs, desktop procedures, and process workflows).
• Support the annual HR cycle including Merit, Incentive, Year-end, Audits, and the like.
• Build strong mutual trust and relationships with key stakeholders and keep regular communications with them to obtain feedback on daily operations.
• Support of employees and managers regarding HR queries as well as administrative implementation of those
• Operational support of specialized HR departments (HR Business Partner, Talent Acquisition, Talent Management)
• Any adhoc duties assigned

Requirements:

• Minimum Diploma/Bachelor's degree in business administration with a focus on human resources
• Minimum of 2- 5 years of experience in operational HR/Shared Service platform
• Understanding of HR technology landscape, including HRIS, payroll, recruitment, and performance management systems is ideal/advantageous

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Responsibilities

• Ensure a seamless interview process including coordination with hiring managers and candidates to schedule interviews and provision of interview details and instructions to these stakeholders.
• Manage onboarding administration process including employee screenings, issuance of offer letters, collection of employee documents, employee declaration etc.
• Administer work pass application for employees and dependents, where applicable.
• Uphold good data management practices by ensuring accurate employee records
• Provide thoughtful, accurate and timely responses to stakeholders.
• Any others related ad hoc duties as assigned

Requirements:

• Minimum Diploma/Degree in Business/Human Resources
• Prior 1-2 years of relevant HR experiences is advantageous
• Meticulous and detailed
• Proficient with Microsoft Office

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Scope:

• Provide efficient, high-quality HR service delivery to employees, line managers, and HRBPs in assigned locations.
• Deliver a coherent transactional processing service, providing high-quality advice, support to managers and employees, and query resolution throughout the employee’s life cycle.
• Manage all the employee-related data entry into the HR system.
• Ensure integrity, consistency, and security of all data you deal with.
• Perform regular audits and reconciliation to ensure consistency and accuracy of the HR data maintained.
• Manage the HR shared services ticketing tool and ensure all requests/queries are attended to promptly.
• Actively contribute to case analysis and identification of issue trends.
• Ensure key performance metrics including Service Level Agreements (SLAs) are met.
• Generate timely and accurate HR reports for data analysis and provide insights where applicable.
• Participate in new technology implementation, system enhancements, and continuous improvement efforts.
• Update and maintain all related knowledge management documents (e.g., SOPs, desktop procedures, and process workflows).
• Support the annual HR cycle including Merit, Incentive, Year-end, Audits, and the like.
• Build strong mutual trust and relationships with key stakeholders and keep regular communications with them to obtain feedback on daily operations.
• Support of employees and managers regarding HR queries as well as administrative implementation of those
• Operational support of specialized HR departments (HR Business Partner, Talent Acquisition, Talent Management)
• Any adhoc duties assigned

Requirements:

• Minimum Diploma/Bachelor's degree in business administration with a focus on human resources
• Minimum of 2- 5 years of experience in operational HR/Shared Service platform
• Understanding of HR technology landscape, including HRIS, payroll, recruitment, and performance management systems is ideal/advantageous

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

• Responsible for direct sale of vacuum pumps, systems, parts and services in Singapore.
• Lead the sales team into breaking new grounds and penetrate the key market segments as in; Food process, Hospital, Petrochemical, Chemical, Pharmaceutical, Electronics, Semiconductor etc
• Assist the Sales Manager and be responsible for the training and development of inside and outside sales staffs. This includes relevant product and sales training
• Responsible for briefing the sales team to engage the customers on a day-to-day basis to initiate, respond and coordinate inquiries and selling activities.
• Assist the Sales Manager in quarterly pump forecasting and meeting monthly and yearly
• Assist the General Manager in compiling sales data and information; track and report selling effort.
• Other adhoc duties as assigned.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job scope:

• Review of enquiries and contract tenders.
• Ensuring that relevant sections of the ITT are distributed internally to the appropriate departments.
• Attending meetings with tender pursuit team and identify responsibilities, required inputs and key
  dates. Must actively pursue this to ensure target dates are met.
• Review of all information relating to bid, clarification of responses received from internal support
  departments and insertion of qualifications into bid document as appropriate.
• Gathering support information from internal drives for insertion into bid document.
• Preparation and compilation of quotes and proposals in accordance with ITT guidelines.
• Maintaining single point of contact for the client during the bid and bid clarification phases.
• Distributing bid clarification documents to the responsible personnel, expediting the timely response
  therefrom and submitting the clarification responses to the client.
• Complying with Quality and HSE regulations, policies, procedures as applicable to function.
• Gathering and maintaining standard information packages in support of tenders.
• Prepare Cost Estimates for commercial discussion to determine Bid Price.
• Assisting Sales Admin Clerks with sales order entry and revisions in Epicor.
• Assisting with the training and mentoring of Quotations Coordinators.
• Assisting with the distribution of workload in the department.

Job Requirements

• Minimum Diploma or Degree in Mechanical / Manufacturing Engineering
• 3 to 5 experience in similar commercial or technical role / Past experience from the engineering / Oil & Gas industry
• Strong IT skills including working knowledge of Microsoft Office
• Good planning and organizational skills
• Good communication and interpersonal skills

Interested candidates please send in your resume to:

[email protected]

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

The Job:

• Accounts Payable / Accounts Receivables
• Review of sales ledger and purchase ledger reconciliation
• Prepare monthly closing journal
• Prepare / Review monthly accounts reconciliations and schedules
• Accounts Payable / Accounts Receivables
• Review of sales ledger and purchase ledger reconciliation

The Requirements:

• Diploma holder in Accounting & Finance with 5-6 years of working experience or Degree holder in Accounting & Finance with 3-4 years of working experience
• Good Excel skills

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Who we are:

minden.ai is a technology venture founded by Temasek in strategic partnership with DFI Retail Group and coalition partners Breadtalk Group, DBS Bank, PAssion Card, Mandai Wildlife Group, Singtel, Great Eastern, FoodPanda and GoJek.

We are on a mission to redefine how brands engage with their customers through the power of machine learning and artificial intelligence. We are building a next generation insights-driven platform to serve millions of customers and merchant partners across Southeast Asia.

The way we work:

At minden.ai, our culture is the foundation of everything we do. We believe in the power of teamwork and collaboration. We are continuous learners and commit to stay ahead of the curve to drive positive change in our industry. We do not settle for mediocrity without our best effort. We do our best to create the greatest value for our customers' long term success.

We are seeking a Senior CRM Executive who demonstrates a deep understanding of the company's product, be able to identify consumer touch-points and propose actionable items to meet customers' needs. The ideal candidate should possess strong research and communication skills, be highly organised, detail-oriented, and capable of managing multiple projects simultaneously.

As a Senior CRM Executive, you will:

• Collaborate with cross-functional teams (Product & Engineering, Marketing, Partnership) for effective GTM strategies
• Participate in CRM planning and executing CRM & campaign programs
• Drive platform retention, loyalty, engagement and usage metrics (e.g. CTOR)
• Manage user segmentation, communication delivery (emails, push notifications, etc) and performance evaluation
• Conduct comprehensive experiment throughout the customer lifecycle to identify successful strategies for funnel conversion and customer engagement
• Coordinate analysis of industry trends to meet business objectives
• Create hypotheses, run A/B tests or other experimentations and apply basic statistics to improve campaign performance
• Spike the CRM applications to better plan and implement the campaign

You will be a great match if you have:

• Minimum 3 years of experience in CRM or BA roles
• Proficient in delivering campaigns and managing automation with rigorous A/B testing (or other different experimentations before)
• Sensitive to numbers, logical thinking and analytical skills
• Proven track record of using data and analytics tools to increase performance and enhance customer experience
• Excellent project management and communication skills
• Experience in SQL or HTML is an advantage
• Familiarity with CRM software (e.g. Braze) is a plus
• Familiarity with Design software (e.g. Figma) is a plus
• Demonstrates a strong sense of ownership, responsibility and commitment
• Self-directed learner with a motivated attitude
• Quick to adapt to ever-changing and volatile market conditions
• Interest in and familiarity with financial news preferred
• Strong ownership of grey areas

Responsibilities

• Designing marketing campaigns that are able to resonate with the target audience, and are culturally tailored
• Creative, analytical, digital, commercial and administrative responsibilities
• To carry out market research so as to effectively promote products and services
• Partake in creating advertisements, as well as sales and distribution

Qualifications & Requirements

• Graduate of Bachelor’s in Marketing or any related courses
• At least 2 years of relevant experience
• High communication and problem-solving skills
• Creative and results-driven

Manpower Planning & Operations

- Projection of manpower establishment and review of hiring requests. Partner with Talent Acquisition team to pre-plan forward hiring for projected attrition.

- Provide advisory support on issues relating to performance management and people management.

- Communicate and advise on HR policies and to implement management practices that align with policies and comply to regulations and regularly review and improve on workflow processes & procedures.

- Conduct exit interviews to establish and find out issues relating to staff retention and satisfaction.

Interested applicants please email a copy of your resume to [email protected]

Tele @jesswongie OR WA 96503173

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Assists in checking if invoices are in order (i.e. amount ties to purchase order, goods are MIGO in accounting software, etc) before they are processed into accounting software
• Assists in monthly processing of intercompany invoices and other vendors invoices into accounting software
• Assists in retrieving documents (physical or softcopy) when needed (i.e. audits, monthly reporting, etc)
• Assists in tasks relating to receivables
• Assists in communication and liaising with external parties when needed
• Assists in preparing reports
• Assists in system/process upgrade testing
• Any other ad-hoc tasks

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

• Support planning, leasing, and tenant mix reviews.
• Negotiate leasing terms and track documentation.
• Plan and execute online/offline A&P campaigns.
• Collaborate with partners to boost sales/footfall.
• Handle complaints, reports, and duty management tasks.

Requirements:

• Minimum Dip/Deg in Marketing/Business with at least 2 years of relevant working experience.
• Prior working experience in retail/property industry will be an advantage.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Responsibilities

• File and organize documents
• Order office supplies
• Help with basic data entry and paperwork

Requirement:

• Min Diploma in any course

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Scope:

• Provide efficient, high-quality HR service delivery to employees, line managers, and HRBPs in assigned locations.
• Deliver a coherent transactional processing service, providing high-quality advice, support to managers and employees, and query resolution throughout the employee’s life cycle.
• Manage all the employee-related data entry into the HR system.
• Ensure integrity, consistency, and security of all data you deal with.
• Perform regular audits and reconciliation to ensure consistency and accuracy of the HR data maintained.
• Manage the HR shared services ticketing tool and ensure all requests/queries are attended to promptly.
• Actively contribute to case analysis and identification of issue trends.
• Ensure key performance metrics including Service Level Agreements (SLAs) are met.
• Generate timely and accurate HR reports for data analysis and provide insights where applicable.
• Participate in new technology implementation, system enhancements, and continuous improvement efforts.
• Update and maintain all related knowledge management documents (e.g., SOPs, desktop procedures, and process workflows).
• Support the annual HR cycle including Merit, Incentive, Year-end, Audits, and the like.
• Build strong mutual trust and relationships with key stakeholders and keep regular communications with them to obtain feedback on daily operations.
• Support of employees and managers regarding HR queries as well as administrative implementation of those
• Operational support of specialized HR departments (HR Business Partner, Talent Acquisition, Talent Management)
• Any adhoc duties assigned

Requirements:

• Minimum Diploma/Bachelor's degree in business administration with a focus on human resources
• Minimum of 2- 5 years of experience in operational HR/Shared Service platform
• Understanding of HR technology landscape, including HRIS, payroll, recruitment, and performance management systems is ideal/advantageous

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Responsibilities

• Ensure policy payments and commission are processed timely and accurately.
• Support month end closing including checking of commission/referral fee report, preparing journal entries and posting journals to general ledger (Oracle)
• Perform bank reconciliation and investigate unreconciled transactions.
• Perform balance sheet reconciliation and investigate unreconciled transactions.
• Work collaboratively with different teams on initiatives which would improve Finance's efficiency. Support system UAT.
• Perform trend analysis of policy and commissions payments.

Requirements

• Diploma/Degree in relevant disciplines
• Proficient in MS Office
• Experienced with Oracle system

Interested applicants please email your resume to [email protected]

Megan Ng Su Ting

CEI Registration No.: R23115059

Recruit Express Pte Ltd

EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

Scope:

• Provide administrative support to theprogrammes with admissions processes
• Coordinate, schedule and administer admissions interviews and scheduling
• Provide post-interviews administrative support
• Assist to coordinate and schedule overseas coffee chats
• Assist to answer general enquiries on programmes and application process
• Assist to execute outreach campaigns, event publicity, content creation and video production
• Assist to update presentations, and other documents where required
• Provide logistical and onsite support at events such as fairs, exhibitions, masterclass, information sessions, webinars, coffee chats, yield events, organisation presentation

Key competencies and qualifications requirements:

· Degree in any field, Business or Marketing major is preferred

· Minimum of 1 - 2 years relevant experience is preferred

· Process-oriented mindset

· Organised and meticulous with attention to details

· Excellent organisational and time management skills

· Strong in communication, presentation and stakeholder management skills

· Digital literacy in Office and knowledge in cloud software is advantageous

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

• Preparation and filing of corporate and property tax returns, payments, reports and maintenance of the Company’s tax database. Monitor and ensure the timely payment of tax liabilities
• Assist in monitoring tax audits and inquiries, including preparing responses and providing necessary documentation
• Gather necessary data for tax provision and compliance purposes from finance and execution teams
• Other adhoc duties as assigned.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Review of enquiries and contract tenders.
• Ensuring that relevant sections of the ITT are distributed internally to the appropriate departments.
• Attending meetings with tender pursuit team and identify responsibilities, required inputs and key
  dates.
• Review of all information relating to bid, clarification of responses received from internal support
  departments and insertion of qualifications into bid document as appropriate.
• Preparation and compilation of quotes and proposals in accordance with ITT guidelines.
• Maintaining single point of contact for the client during the bid and bid clarification phases.
• Assisting Sales Admin Clerks with sales order entry and revisions in Epicor.
• Other adhoc duties as assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Perform all secretarial functions and ensure that there is no delay in completion of the tasks.
• Interact and attend to internal and external customers to fix appointments, meetings and prioritize the meetings.
• Interact and co-ordinate with executives from other locations, Board members coordinating their business travel for hotel bookings, visas and travel arrangements.
• Assist the GM, Chemicals Sales and the sales team in designing and producing quality write-ups, presentations, manuals and documents.
• Assist the GM, Chemicals Sales and the sales team in planning, organizing and executing activities.
• Prepare agendas and make arrangements for the Sales Team and other meetings. Attend meetings to note down the proceedings of the meetings and assist with the note down of the follow-up actions and progress tracking.
• Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.
• Follow up and liaison with stakeholders across the globe to expedite the progress and support change management and communications.

Requirements:

• Graduate in any discipline. Certificate / Diploma in Secretarial Practices will be an advantage.
• At least 5 years of relevant working experience.

[Joy Yeow Zhi Qian]

[Personnel EA Registration Number: R2096261]

Recruit Express Pte Ltd EA Licence No: 99C4599

Location: WEST

Job Responsibilities:

1. Facilitate Employee Listening

* Support in the planning, design and roll out of communications of EES and assist in follow-up of actions plans.

* Monitor and track staff feedback received through staff suggestion page and our internal employee mobile app. Ensure all feedback/suggestions loop are closed in a timely manner. Upkeep and manage data for analysis.

* Support in the end-to-end administration and implementation of EXS. Assist in the generation of reports for analysis.

2. Enhance Employee Experience

• Plan and organise organisation-wide engagement initiative and events to strengthen culture embedment, engagement, and staff bonding.

* Plan, design and roll out of monthly communications and campaigns to promote app sign up and usage. Upkeep user records and provider user support. Compile and analyse sign-up and usage reports. Budget management and administration of rewards (points).

• Coordinate quarterly Employee Engagement Workgroup (EEWG) meetings and collaborate with Engagement reps to cascade organization wide Employee Engagement (EE) initiatives and programs. Organise year-end social event for EEWG.

* Promote the use of playbook to encourage adoption and practice of generative conversations.

3. Other Administrative Matters

* Maintain HR Intranet, MS Teams folder and other relevant pages/forums.

* Manage procurement, finance, contracting and budget matters.

* Liaise with relevant vendor(s) and consultants on project management.

* Coordinate stakeholders’ schedules and availabilities.

* Support queries on all matters relating to the above.

* Participate and support the HR department and team in all projects and initiatives where assigned

Requirements:

* Min Bachelor degree in HR or any other field

* Minimum 2 years in Human Resource function

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

The Front Office Executive greets and registers guests, providing prompt and courteous service. He/ she checks guests in and out, resolving guest challenges throughout their stay in our hotel during the assigned shift. This role upgrades guests as required and promotes the hotel’s services.

What will I be doing?

As the Front Office Executive, you will be responsible for performing the following tasks to the highest standards:

• Complete the registration process by inputting and retrieving information from a computer system, confirming relevant information including number of guests and room rates.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Ensures guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
• Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
• Assist guests with payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment.
• Greet guests with a friendly and sincere welcome in a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs.
• Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for guests as requested.
• Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
• Listen and extend assistance in order to resolve problems raised by guests.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service to team members and guests.
• Take on an active role in the Executive Lounge team, ensuring effective communication and working as a team in order to reach goals and targets.
• Create a warm and welcoming arrival for guests, ensuring that they feel welcome and “at-home” upon arrival.
• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager/ Assistant Manager, Front Office to follow-up where appropriate including all operational issues.
• Follow-up with all guests to ensure satisfaction with problem resolution.
• Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation.
• Ensure that VIP guests are treated personally and recognized as an individual.
• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
• Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct.
• Input information into hotel operating system regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.
• Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton brand.
• Keeping up to date with information on facilities, attractions, and places of interests, sightseeing and activities in and around the hotel.
• Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering, and other relevant departments.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
• Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
• Ensure that the front desk stock is managed and not wasted, maintaining costs where applicable.
• Keep up to date and aware of competitor activities in order to be well informed.
• Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
• Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.
• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.
• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money.
• Attempt to communicate with guests in guests’ native language, if necessary.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Front Office Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error.
• Able communicate effectively, both verbally and in writing to meet business needs.
• Able to access and accurately input information using a moderately complex computer system.
• Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Scope:

• Check the system entries against contracts
• Assist with processing all payments as requested
• Ensure audit requirements are being meet
• Assist with settlement of commission invoices from Brokers
• Communicate all payments to owners/brokers/charterers/internal businesses etc
• Track and allocate incoming funds
• Assist with monthly reconciliation of accounts
• Consolidated monthly insurance declaration
• Creation/updating of master data
• Generate reports and/or read system-generated reports

Requirements:

• Minimum Degree in Accountancy/Business
• Proficient with Microsoft Office

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified