POSITION SUMMARY

Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food & Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.

Assist Sous Chef in training, scheduling, motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a IT Service Management Officer (SMO) to be part of our diverse team of talents here at NCS!

You will be part of a team of highly motivated individuals in the IT Governance Team, managing the development and maintenance of IT team on behalf of a key NCS client. You should have proven track records in areas of Stakeholder management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.

If you thrive on being part of delivery and transforming the clients’ operation, then this is the position for you. Your 'hands-on' knowledge, vast exposure and wealth of experience either in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

You will be performing the following scope of work for a system or a family of systems for a NCS key client:

• Service Management
• Configuration Management
• Incident Management
• IT Security Management
• IT Security Compliance & QA Management

The following are the activities in each scope of work:

Service Management

• Monitor, report and ensure that the SLA/KPI of the in-scope systems are to be met, grouped under the System Family, to the client
• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
• Monitor and provide regular update to client on operation concern and/or compliance matters and propose resolution.
• Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
• Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
• Review reports from Operations & Support (O&S) project teams within the System Family
• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
• Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

• Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
• Maintain oversight and review the Obsolescence at System Family Level, and highlight in advance to client in any eventualities of potential obsolescence.
• Prepare and submit report to Client

Incident Management

• Lead investigation and ensure resolution of incident withinstipulated SLA time
• Conduct root cause analysis and recommend improvement solution for recurrent incident to Client
• Ensure propersign-off/endorsement by client for incident resolution/closure and associated archival/repository

IT Security Management

• Schedule security scan for identified systems according to policies, and verify all vulnerability rectifications are satisfactorily performed.
• Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
• Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
• Ensure application/software/system are updated with the latest virus/security patches
• Escalate and/or seek Client’s acceptance and approval of assessed risks.

IT Security Compliance & QA Management

• Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
• Declare, review and report compliance status to SMO head office annually.
• During audit exercise, work with stakeholders to provide responses and evidences to auditors or compliance related declarations.
• Provide a Rectification Plan on any gaps found.
• Provide rectification plan for issues arising from audit.
• Seek waiver on compliance whenever it is justifiable.
• Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
• Work with Client on system enhancement required for policy changes and audit requirements.

A little about you:

• Degree in Information Systems, Computer Science or equivalent
• More than 3 years of IT project management experience and at least 5 years of IT experience
• Familiar with Software Development Life Cycle (SDLC)
• Experience in IT business analysis techniques

What you might also need to have:

• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
• Must be customer oriented and be able to lead, develop and maintain respectful and trusting relationship
• Able to travel as and when required

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.

Business Function

Group Human Resources has the important role of attracting, retaining, and nurturing talent to ensure that DBS continues to be a competitive employer in Asia. With a well-established team of HR partners, we support and deliver effective people-based solutions and services across businesses. Our goal is to build a high-performance organisation by empowering and engaging our employees. Because we believe that banking is about people.

Responsibilities

End-to-end Programme Management which includes:

• Project manage the setup for programme/curriculum management and tracking of completion
• Own and lead the execution of class scheduling and trainer allocation, communications to learners on upcoming calendar of programmes and enrolment instructions

Class Management - maximise cost efficiencies and effectiveness for BU/SU learning costs

• Monitor class enrolment and handle ad-hoc queries from learnerscommunicate class enrolment status toBLPs / external vendors for appropriate action[leveraging on Chat Bot for Tier 1 queries, Tier 2 – Training Admin and Tier 3 – Programme Managers]
• Liaising with external / internal trainers on class related matters including change of trainers and swaps

Data Analytics and Reporting

• Drive delivery and completion of learning projects through Learning Roadmap (LRM), upskilling/reskilling completion report and dashboard
• Manage system enhancements - support QV learning dashboard enhancements with relevant data points from LHUB with inputs from BLP

Vendor/Contract Management and Government Training Subsidies (includes financial management)

• Adhere to DBS GPS guidelines on onboarding of new vendors and/or management of related contracts plus CMP process
• Work with GPS to manage NDA & MSA’s T&C deviation.
• Existing Vendor – monitor contract renewal and execute new SOW as part of action planning from annual learning needs analysis. New Vendor – Vendor Onboarding, NDA, MSA and SOW
• IBF submissions for new applications for new programme accreditation/funding and renewal applications for existing programmes

Special Projects – Critical Initiatives / Stretch Opportunities

• Change management projects involving learning or L&D related to bankwide or BU/SUinitiatives
• Standards/Process Harmonisation e.g. Course Category, including clean up of courses incorrectly classified , standardisation of Course Evaluation Form

Requirements

• Experience in managing projects or programs with multiple deliverables and multi-year timelines - (preferably with Project Management/Agile skills)
• Good track record of inter-personal and relationship building skills, able to initiate a conversation and provide customer centric approach to assist stakeholder
• Interested and passionate in developing learning solution, solve problems and improving current processes
• Committed to learn fast, adaptable and passionate to deliver quality work as a team
• Good working attitude with strong work ethics and commitment to meeting deadlines
• Proficient in Excel (e.g. pivot table, vlookup, macros) and Power Point
• Ability to represent quantitative information in a visual form that facilitates effective decision making
• Proficient verbal and writing skills
• MS SharePoint for posting learning courses details and Tableau visualization skills (optional)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Welcome to our family

We welcome you to be a member of our global, diverse Marriott family. Whether traveling across the city or around the globe we realize the importance of making each guest feel as welcome and secure as possible. Your protective nature and attention to details will play an important role in our success. Here, your work is appreciated as much as your individuality and you will be supported in all of your efforts.

The impact you’ll make

Your watchful eye and protective instinct goes far beyond basic. Because of you, our guests can come and go freely without worry Your dedication to safety provides the guest the same sense of security as they feel in their own home.

What you’ll do

• Patrol all areas of the property and assist guests with room access
• Monitor security feeds and conduct daily physical hazard inspections
• Respond to accidents and assist guests/employees during emergency situations
• Defuse guest disturbances and escort from the property if necessary
• Conduct investigations, gather evidence, and facilitate interviews with relevant parties
• Complete required shift reports and maintain confidentiality of all loss prevention documents

Perks you deserve

We’ll support you in and out of the workplace by offering:

• Team-spirited coworkers
• Learning and development opportunities
• Encouraging management
• Wellbeing programs
• Discounts on hotel rooms, gift shop items, food and beverage
• Recognition programs

What we’re looking for

• Strong communication skills
• A history of thriving in stressful situations
• A team-first attitude
• A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and assist with moving objects weighing in excess of 75 pounds. Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Roles and Responsibilities:

• Emerge in leading project development, change management and implementation of processes linking the business and technical perspectives.
• Collaborate and partner with multi-levels stakeholders across various geographic locations and Regional Head Offices.
• Provide business support & training to application systems.
• Work with business stakeholders and regional counterparts on business processes, performance monitoring, reporting, improvement analysis, solutioning and governance.
• Act as intermediary between business users & technical team to gather requirements, perform analysis, provide documentation, conduct user acceptance test & user training.
• Implementation of system enhancements, new regulations and/or processes.
• Maintain/publish new Global SOP (standard operating procedure) for related business processes and ensure timely distribution.
• Collate, analyze and map system & process workflows.
• Identify issues, gather information from various sources, analyze data, interpret patterns and trends, build models, give recommendations, and create insightful analysis.
• Identify improvement opportunities and recommend process changes, oversee the implementation of revised processes and monitor the efficacy of updated processes.
• Take lead in investigating problems/issues reported by users.

Requirements

• Minimum 2 years' container shipping experience, preferably with experience in Business Process Management.
• Degree/Diploma holders in relevant discipline.
• Knowledge in Business Process Management and Agile practices preferred (not a must)
• Continuously learn and apply new technologies and methodologies to enhance business processes.
• Be open to job rotation opportunities for career growth and to gain experience in various business areas.
• Analyze data and identify areas for improvement in business procesess to ensure high quality and efficient operations

Interested candidate, please sent your resume in MS Word format to andylow@recruitexpress.com.sg

Andy Low Soon Meng (R1104601)

Recruit Express Pte Ltd
EA Licence No: 99C4599

We regret that only shortlisted candidates will be notified.

Duties & Responsibilities

• Support the Head of Home in all aspects of operational/compliance audits/reviews of the nursing home.
• Design, implement, and maintain comprehensive quality control processes and establish standard operating procedures (SOPs) for the nursing home.
• Conduct regular reviews of existing procedures to identify areas for enhancement and optimization.
• Plan and conduct risk assessments and quality control reviews to ensure compliance with all statutory, regulatory requirements, and internal compliance requirements.
• Carry out root cause analysis and monitor the effectiveness of action plans to address quality and risk areas of weaknesses.
• Train, coach, develop, and cultivate technical competencies to ensure the capability of designated employees to maintain and comply with quality standards.
• Implement corrective and preventive actions to prevent recurring quality issues.

Requirements

• Degree / Diploma in a relevant discipline
• 5 - 10 years working experience in Quality Assurance/Audit function.
• Strong knowledge and understanding of quality systems and experience in facing quality.
• Good interpersonal and leadership skills.
• Detail-oriented, strong analytical and organizational skill.
• Be prepared to perform other duties as assigned.

Working Hours & Location

• West Region, West Coast
• 5 days work week

Benefits

• Comprehensive Medical & Leave Benefit.
• Supportive and conducive work environment.
• Training sponsorships.
• Training & Development opportunities.
• Unlimited opportunities to develop and harness your skills across multi-verticals.
• Being part of a noble organization with a strong heritage in community care.

Job Description

Reporting to the Public Relations Manager, you will monitor and track all news stories and reports on all media channels, draft content for social media and print media that include notices, advisories and posters. You are responsible to administer and co-ordinate the production of corporate communication collaterals such as banners and perform procurement of corporate gifts. Furthermore, you will work with residents on S&CC arrears management and conduct outreach activities with schools and VWOs as well as to assist in events management and other duties on an ad-hoc basis.

Requirements:

• Min Diploma in Mass Communication, Public Relations, Events Management, Journalism or related discipline
• Minimum 1 to 3 year’s relevant experience in communications / public relations / marketing / corporate affairs / journalism / events management / community outreach
• Media relations experience is advantageous
• Possess excellent organization, communication and interpersonal skills
• Strong writing skills with attention to details
• Working hours: 5.25 work week (One sat work, 2 sat off)
• Work Location: Ang Mo Kio

Company Description

Singapore Art Museum opened in 1996 as the first art museum in Singapore. Also known as SAM, we present contemporary art from a Southeast Asian perspective for artists, art lovers and the art curious in multiple venues across the island, including a new venue in the historic port area of Tanjong Pagar.

SAM is building one of the world's most important public collections of Southeast Asian contemporary art, with the aim of connecting the art and the artists to the public and future generations through exhibitions and programmes. SAM is working towards a humane and sustainable future by committing to responsible practices within its processes.

For more information, visit www.singaporeartmuseum.sg.

Job Description

• Develop and implement all aspects of planning and operations relating to the realisation of exhibitions and other projects, as well as, care of artwork collections
• Organise and develop a full project life cycle project plans for the production management activities, including overseeing workflow, budget & costs management, timeline setting, project administration and exhibition set up and maintenance, logistics, design, fabrication and artwork/project installation for local and travelling exhibitions / projects
• Ensure projects are delivered on time, within scope and budget
• Analysing and managing project risk, monitoring progress and taking corrective measures
• Create and maintain comprehensive project documentation
• Responsible and manage day to day maintenance of museum displays
• Manage physical facilities for exhibitions and projects, including gallery spaces, art handling areas and exhibition stores
• Review and keep up with current trends and best practices that may have an impact on exhibition/project planning, logistics and museum management issues
• Collaborate with internal and external stakeholders to achieve optimal resourcing, working relationships and fostering key networks
• Apply and enforce workplace safety measurements at worksites
• Handle ad-hoc assignments as and when required

Qualification

A good bachelor's degree with at least 3 to 5 years’ technical experience or exhibition / artistic presentations

Other Information

• Develop and implement all aspects of planning and operations relating to the realisation of exhibitions and other projects, as well as, care of artwork collection
• Interest in contemporary art or related fields
• Good project management and organisational skills
• Attention to details and ability to manage multiple projects simultaneously
• Ability to work individually and in a team
• In good physical health and ability to work at height
• Versatility and interest in various technologies, relevant to artwork visual presentations

Please note that your application will be sent to and reviewed by the direct employer - Singapore Art Museum

Responsibilities:

Legal

• Structure, draft and review legal documentation.
• Where necessary, assist in the negotiation of agreements and provide transactional legal support and guidance to the group’s Singapore business lines.
• Participating and providing support from a legal coverage and support on group-wide projects and the launch of new business lines and products.
• Liaise with and manage external counsel locally and internally to address legal needs of the group.
• Manage relationships and communication with regulatory bodies and authorities as well as industry groups.

Compliance & Risk Management

• Ensure compliance with the requirements applicable to the Asset Management licence.
• Prepare reports for Regulatory Authorities, Board of Directors and Management team.
• Ensure timely and accurate regulatory reporting for licensed entity.
• Keep abreast of applicable regulatory and statutory matters relevant to the industry to ensure that management is fully informed of current, new or proposed legislations.
• Responsible for risk assessment and risk review processes at client onboarding phase including AML/CDD/KYC/FATCA/CRS, ongoing review and administration.
• Review and maintain organisation’s Compliance and Risk Management policies and development of key risk and compliance documentation including FATCA/CRS review, BCP, Disaster Recovery Plan, Risk Assessment, Risk Management Processes and Procedures, Enterprise-Wide Risk Assessment process for the licensed entity.
• Provide training and ensure adherence with compliance and risk management policies and protocols by all staff.
• Ensure that a rigorous Operation Risk and Internal Control structure is established and implemented throughout the business and that appropriate controls are implemented.

Requirements:

• Bachelor of Laws degree with ICA qualification preferred.
• Minimum of 7 years of relevant working experience in the Asset Management, Wealth Management industry.
• Experience in implementing compliance and risk management framework in the financial industry.
• Excellent communication skills and provide proactive legal guidance.
• Ability to build and maintain effective internal and external relationships.

JOB SUMMARY

· Responsible for supporting the development and driving execution of the Global Credit Cards Target State Service model within the context of the wider Global Credit Cards and Personal Loans (CCPL) strategy. Role holder will be responsible for development and execution of roadmap to right size cost to serve.

· This role will work closely with Group, Region and Country level stakeholders to design & implement credit card servicing strategy (incl design & delivery of new capabilities, simplification & continuous refinement of existing capabilities) to optimise financial and non financial results on the Existing to Product (ETP) global credit card portfolio.

RESPONSIBILITIES

Strategy

· The role holder is responsible for supporting the development and execution of global Credit Card Servicing strategy for Existing to Product (“ETP”) customers within the context of the wider global Credit Cards & Personal Loans (“CCPL”) strategy.

· This includes agreeing these strategies with the relevant group, region and country level stakeholders, along with associated financial and non-financial targets and periodically reviewing performance against these targets in line with the Group’s performance management framework.

· Country CCPL GMs are accountable for the CC ETP portfolio profitability and performance and the role holder is concurrently held accountable for the creation and implementation, as well as, financial and non-financial results of the recommended customer servicing strategies for optimizing returns on the ETP global credit card portfolio.

Business

· The role holder is accountable for developing, socializing and helping drive implementation of servicing strategies to enhance ETP Credit Card Portfolio efficiency and returns, and for delivery technologies that satisfy the needs of the business, and are in compliance with all applicable regulatory requirements, including:

· Conceptualise, design and develop the Target State Service Model leveraging insights from voice of client, CPBB and CCPL transformation agenda and collaborating with the respective Operations and Risk teams in Group and Country.

· Maximise the business and customer value of services by ensuring delivery of the ‘right thing at the right time’. Collaborate with key stakeholders to help eliminate, simplify, optimise or develop relevant processes, propositions, policies to enable the target state service model roll out.

· Responsible to work in partnership with Design, Technology and Digital teams to drive the technology/capability roadmap to achieve optimum outcomes in line with target state strategy.

· Enhance prioritisation & decision frameworks relating to client servicing backlog and ensure data driven prioritisation in alignment with strategic outcomes and scorecard.

· Work closely with Fraud Risk, Credit Risk and Collections teams to set risk appetite, review & optimise strategies to improve business efficiency (fraud losses, collection costs), portfolio returns and client experience.

· Product owner for strategic transformation programs involving CC efficiency/cost to serve agenda.

· Collaborate with Finance to understand and drive transparency into cost to serve across focus markets to facilitate effective decision making on transformation agenda.

Processes

The role holder is responsible for:

· Engagement with group policy owners and/or risk control owners for the implementation of policies and control standards set by them.

· Ensuring appropriate procedures and controls are in place to operate within the group credit and operational risk tolerance and appetite.

· Defining and driving global (versus local) regulatory and compliance standards for managing CC ETP servicing, and working closely with markets to ensure they are met.

· Adopting and embedding change delivery standards through the lifecycle of service capabilities.

· Participate in the quarterly planning for the Hive and provide steer on prioritisation of backlog together with Hive Tech Lead.

People & Talent

· Lead through example and build the appropriate culture and values. Set appropriate tone and expectations of and work in collaboration with partners.

· Ensure holders of all critical functions are suitably skilled and qualified for their roles, including effective supervision in place to mitigate any risks.

Risk Management

· Collaboratively partner with risk teams to ensure risk management procedures and processes are effectively implemented to operate within operational and credit risk appetite.

· Partner with country CCPL teams for a robust risk management environment by identifying key risks and issues and ensuring effective mitigating measures and controls are implemented.

· Work collaboratively with countries and functions to ensure any audit findings are suitably rectified, as it relates to their areas of portfolio intervention.

Governance

· Develop and implement a clear structure of accountability to ensure cross functional team members can perform their roles successfully and there is clear oversight and decision making, including by relevant Committees.

· Take responsibility for assessing the effectiveness of arrangements to deliver effective governance, oversight and controls in business, and if necessary, oversee change in these areas.

· Maintain an awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role.

· Work with regulators in an open and cooperative manner.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Lead the Group Credit Cards Customer Engagement function to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

· Global CCPL Team

· Group, Region and Country Heads of Products, Segments, Distribution, Digital, Operations, Risk and their teams

· Country CPBB Heads

· Group and CPBB Transformation teams

Other Responsibilities

· Leverage the opportunity provided by Corporate Social Responsibility to create positive impact.

· Embed here for Good and Group’s brand and values across the retail bank.

· Perform other responsibilities assigned under Group, Business, Function, Region or Country policies and procedures.

Our Ideal Candidate

· University Graduate / MBA preferred

· 8 years financial services experience, with 5 years in Cards, Retail Banking or Payments.

· Credit card customer engagement/usage & portfolio management experience a plus.

· Competent on E2E process design with ability to balance for optimal outcomes for both client and business.

· Product Owner experience in an Agile Change environment an advantage.

· Good interpersonal skills.

· Positive attitude, high energy, willingness to challenge status quo, ability to work under pressure and to tough deadlines

Role Specific Technical Competencies

· Credit Cards

· Analytics

· Business Strategy

· Business Models

· Credit Cards Portfolio Management

· Product Profitability Management

· Credit Risk Management

· Operational Risk Management

· Direct Marketing

· General Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

HR Duties:

• Conduct recruitment effort for all vacancies and in charge of related matters pertaining to new employee orientations & documentations etc.
• Be responsible for generating and upkeep of documentations relating to Human Resource Executive.(Staff P-Files )
• Handle employee on boarding and off boarding
• Calculating employee overtime
• Manage the leave, claims & payroll modules in Human Resource Software.
• Assist in preparing & maintaining the Employee Handbook, Organization Chart and Employee Directory etc.
• Be in charge of insurance matters of staff which includes document submissions, follow-ups with insurer etc.
• Apply training course to employee
• Assist in the management of staff welfare functions (i.e. events, trainings etc.)
• Assist with office administration–including pantry management, procuring office supplies or furniture, invoice management etc.
• Communicate with staffs on human resource and administrative functions.
• Answering enquires from employees.
• Stay updated with MOM guidelines and COVID regulations, and ensure the office is compliant with the most updated regulations.
• Application, Renewal and Cancellation MOM work pass
• Perform any ad hoc administrative duties as assigned

Selection Criteria and Minimum Qualifications:

• Diploma/Advanced/Higher/Graduate Diploma in Human Resource Management or equivalent working experience as a HR/Admin Executive
• Possess good communication and interpersonal skills.
• Possess good understanding of employment law and processes
• Good knowledge of MOM regulations and other statutory board’s regulations.
• Ability to multi-task in a fast-paced work environment and meet deadlines.
• Able to start work on short notice

We are looking to speak to Vulnerability Management SMEs! You will be the go-to person for consultation regarding the vulnerabilities identified and assist the Infrastructure and Application teams to remediate the vulnerabilities identified under their application/infrastructure scope.

Responsibilities

• Develop and implement the Vulnerability Management Plan, overseeing all phases of the Vulnerability Management Lifecycle.
• Schedule and configure Vulnerability scans, ensuring timely execution; investigate and reschedule failed scans.
• Assess identified vulnerabilities, analyze risk profiles, and comprehend their impact within the environmental context.
• Lead discussions with Infrastructure and Application teams, providing insights into the relevance and impact of vulnerabilities.
• Address false positives and technical limitations, facilitating the Risk Acceptance process.
• Collaborate with stakeholders to propose and maintain approvals for exceptional cases.
• Coordinate with Infrastructure teams (Windows, Unix, Networks) to remediate identified vulnerabilities.
• Maintain the Vulnerability Dashboard, generating reports for both technical teams and management.
• Offer subject matter expertise for the Vulnerability Management service.
• Lead remediation planning for Penetration testing with cross-functional teams.
• Conduct threat exposure scanning, assess applicability, and lead remediation efforts with cross-functional teams.
• Liaise with diverse teams across different geographical zones

Requirements

• 5+ years of experience in managing Vulnerability Management process
• Working & hands-on experience in managing Vulnerability Management process;
• Strong technical understanding and experience assessing vulnerabilities and identifying weaknesses in multiple operating system platforms, networks, database, and application servers
• Ability to assess vulnerabilities and prioritize remediation planning
• Excellent in analytical, communication and documentation skills

iKas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA License No.: 16S8086

EA Reg Personnel No.: R21101138

• Award Winning Chain Salon Group
• Monthly Training Programmes
• Media,Magazines and events styling exposure
• Attractive Commission and Bonus scheme

JOB RESPONSIBILITIES

• Advice and consult Clients on In trend hair designs
• Performs advanced hair cutting and hair coloring such as highlights, ombre, and balayage.
• Styles hair, including blowouts, curls, braids, ponytails, and updos.
• Upsells clients on products and services.
• Develops ongoing relationships with clients.
• Maintains clean work station and sanitizes all tools.
• Follows all salon policies and procedures.
• Assist to train and guide junior / assistant hair stylist
• Adhoc duties assigned

REQUIREMENTS

• Results driven and customer-oriented
• Strong Team Player
• Good communication and customer service skills
• Passionate creative about hair, beauty and fashion
• Innovative and Energetic Workplace with a Growth Mindset

Interested Applicants please call us @ 88638225 to speak with the HR or email us at [email protected]

What the day will look like

• IFRS 17 client projects and remediation
• Client finance and actuarial transformation including the software implementations and managed service arrangements.
• Mergers, Acquisition and Market Entry
• Steering IFRS 17 support managed service
• One-off IFRS 17 Captive set-up including technical accounting papers, policies and processes.

How this opportunity is different

The role will provide support to the Head of Finance Consulting STG APAC in relation to leading and developing the origination, sale and delivery of finance consulting services to new and existing Insurance clients in APAC. Services will be provided in cooperation with the Actuarial STG APAC team and will report to the Head of Finance Consulting STG APAC. The role will assist in the hiring, training and management of STG junior actuarial staff in ASEAN and the wider APAC region.

Skills and experience that will lead to success

• Candidates should be educated to degree level and be a qualified accountants with at least 10 years of experience. Similar degrees or qualifications will be considered
• Prior experience in a consulting role with a big four accounting firm.
• Prior experience should include leading workstreams of multi-million USD finance and actuarial transformation engagements.
• Prior experience of selling consulting services.

Reachfield Security, one of the largest Security Guards Agency in Singapore, specializes in supplying security services to Schools, Factories, Shopping Centres, Office buildings, etc. We have vacancies for

Security Officer / WSO

Locations: Central

Nearby MRT:

Tanjong Pagar MRT Station, HarbourFront MRT Station

Salary: $150 gross (1 to 4 days package available)

9-12 Feb 2024

10-11 Feb 2024

11 Feb 2024

Duties:

1. Work in Museum environment; dealing with mainly public and clients.

2. Good customer service skills; able to communicate well.

3. Job duties include access control, issue visitors pass, answer general enquiries, protecting clients’ premise, clocking/patrolling etc.

4. Permanent Day Shift. No need to rotate.

You may choose to work 5-day week, 5656 (alternate 5-day, 6-day) or 6-day week. Salary shall be pro-rated accordingly.

5. For relief, you can choose to work any numbers of day in a week (1 to 3 shifts per week). We have flexible work schedules. Each shift is 12-hours.

Requirements:

- Possess valid security licence with RTT or HCTA

- Basic PC Knowledge

- Able to do clocking

Application Methods

- Please WhtsApp 97207103 the following information

a. Name

b. Short Address (Eg. Woodlands)

c. Day / Night shift

d. PWM Rank

e. RTT or HCTA – yes/no

f. How many shifts can you work per week

g. When can you start

- Please WhtsApp/SMS your PLRD license

- Interviews (Either video call or walk-in)

a. Walk-in for interviews:

Time: 9am to 5pm; Mon to Fri except PH

Address: 10 Anson Road #26-09 international Plaza

(Tanjong Pagar MRT)

Singapore 079903

Tel: 6324 0648

b. WhtsApp Video Call interview at 97207103

c. Or Email to gisselle at reachfield.com with your resume

You may fill in the application form online thru below link.

https://rss.armfort.com/direct-application

Do let us know once you submit the application online

POSITION SUMMARY

Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Display advanced ability to read standard blue prints and electrical schematics concerning plumbing and HVAC. Display above average engineering operations skills and strong general mechanical ability. Display proficiency in at least three of the following categories, above average skills in three more of the following categories and basic skills in the remaining categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building management. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Safely perform highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters - ensuring all methods, materials and practices meet company standards and Local and National codes - with little or no supervision. Troubleshoot and perform repairs on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, air conditioners, HVAC equipment, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and program TV's. Use the Lockout/Tagout system before performing any maintenance work. Display advanced knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. Perform advanced troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor other engineers as necessary. Display ability to perform Engineer on Duty responsibilities, including readings and rounds.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.

POSITION SUMMARY

Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers. Operate power lift. Complete the life safety checklist, including the fire-pump run test and generator run test. Inspect fire sprinkler valves and alarm systems. Assist in development of disaster response protocols. Respond and attend to guest repair requests.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Speak with others using clear and professional language. Visually inspect tools, equipment, or machines. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight. Stand, sit, or walk for an extended period of time. Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.

Job Summary

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.

Assist Restaurant Manager in training, scheduling, motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Perform other reasonable job duties as requested by Supervisors.

Benefits Summary:

• REIT Company
• Basic up to $5000 + $100 Phone Allowance + VB
• Monday – Friday 9am – 6pm
• Location: Lorong Chuan

Responsibilities:

• Supervise and co-ordinate with service providers/contractors for any building improvement/defect rectification works
• Ensure timely renewal / new application of licences/permits and certificates and comply with regulatory requirements
• Adopt maintenance strategies and implement systematic approaches to ensure efficient performance of the building system and achieve cost efficiency
• Conduct regular site inspections to check and ensure properties are well maintained and institute necessary enforcement action, whenever necessary
• Ensure building statutory requirements are complied with the relevant government agencies
• Manage tenants’ expectations and needs by providing good customer service
• Monitoring of monthly utility consumption in conjunction with energy conservation / green initiatives driven by management
• Manage and keep track of Term Contractor’s maintenance servicing
• Preparation of Monthly Site Report
• Follow-up on repair and replacement work to ensure that work is done in accordance with given specifications and maintain good data/record of equipment breakdown history with analysis
• Sourcing for quotations, including preparation of tender documents (specifications/scope of works) for tender
• Put up memo for approval of work – inclusive of Term Contract renewal & ad-hoc repair/replacement.
• Review and recommend replacement/improvement plans for managed sites
• Assist in handling/coordinating A&A works and asset enhancement projects
• Any other job-related and ad-hoc duties as assigned

Requirements:

• Candidate must possess at least a NITEC, Diploma in Property Development/Real Estate Management or equivalent.
• Entry-level candidate with relevant Diploma is welcomed to apply
• Non-Diploma holders are required to have at least 5 years' experience in Facilities Management (minimally Nitec)
• Able to work under pressure and willing to do overtime

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Tai Jin Jin | EA Personnel No.: R23116259

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

As a Functional Tester:

• Handle the core banking system’s and payment system’s various test phases : regression tests, integration tests, functional tests, test automation
• Good Knowledge and working experience of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Life Cycle.
• Define functional test scenarios for core banking and payment systems
• Overall responsible for ensuring User acceptance testing for all the streams.
• Maintain up to date test libraries (test scenarios, test cases)
• Working with SIT & UAT Testing Team, reviewing, testing scenarios, test cases and helping developers and testers in clearing their doubts about the requirements etc.
• Recording defects utilizing defect tracking tool with priority and severity and alert the management
• Manage planning, communicate with stakeholders
• Prepare regular reports on test results
• Supporting the business users for User Acceptance Testing
• Supporting Operations team / Business Users team to complete the testing
• Managing testing at times when required and found the issues / testing not closing or moving as expected
• Lead Defect Management related actives

Job Qualification

The position requires a minimum of 5 years relevant business analyst/tester experience with Payment systems and Core Banking applications.

Functional

• Good knowledge in Payment area like interaction with Clearing, payment file format ISO20022, SEPA and SWIFT. Hands-on experience with such data mapping and testing.
• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels.
• Extensive knowledge on various kinds of payment products such as TT, RTGS, LVP, Payroll, Cheque, DD, Cashier Order, Mass & Bulk payments.
• Proficient in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications
• Experience in following areas is a plus: Retail Banking, Wholesale & Corporate Banking, Corporate commercial Payments, International & Domestic Payments, Payment Hub/Factory, Correspondent Banking, ACH, Real Time Payments, Cash & Liquidity Management, Compliance/AML, FX, Messaging (Swift and ISO) & Trade Finance

Technical

• Hands on experience on testing methodologies
• Working knowledge of ALM/QC/JIRA

Other Professional Skills and Mindset

• Work on complex systems and a challenging international work environment
• Knowledge of all phases of IT system development and implementation life cycle
• Highly analytic and detail oriented in approach with Excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
• Strong analytic skills
• Capable to effectively interact with multiple stakeholders
• Strives to deliver the solution in the most effective and timely manner
• Proactive with excellent verbal and written communication skills in English
• Team spirit - Like explain and share knowledge
• Hands on and versatile
• As part of an integrated organization across 3 main sites (Paris, SQY, Singapore), be able to forge close relationships with program director, others team leads, architecture functions and quality assurance teams. It could be a limited travel aspect for this role.

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918 | Personnel Registration No. R2096241

The Host/Hostess greets arriving guests, welcomes them into the establishment and escorts them to the dining room to seat them. He/She manages reservations and seating arrangements. He/She maintains menus and host stand. He/She monitors the open dining sections of the restaurant for empty and cleaned tables. He/She estimates wait times for guests, monitoring the guest waiting list and ensuring that the needs of the guests are met while they are waiting. He/She answers the telephone,book reservations and move tables together to accommodate large parties. When required, he/she is expected to perform the basic tasks of a waiter e.g. bringing dishes to guests and help in clearing and setting of tables.

~ Facilitate effective communication and engagement at the workplace.
~ Establish relationships for customer confidence.
~ Facilitate effective work teams.
~ Interact with and serve f&b guests.
~ Maintain workplace safety and health policies and procedures.
~ Manage productivity improvement.
~ Provide quality control for service.
~ Solve problems and make decisions at supervisory level.
~ Supervise quality procedures.

Supply Chain Management Officer (Purchasing & Logistics)

Responsibilities

Procurement of office supplies and pantry supplies.

Assist in Material Requirement Planning (MRP), monitoring delivery schedule and inventory control of VMI items in a Pull/JIT Production environment.

Liaise with Marketing and Sales Department on shipping documentation, scheduling and booking local transportation and outbound sea/air freight.

Work closely with other departments to resolve product quality and customer complaint issues.

Participate in Kaizen/continuous improvement projects.

Requirements:

Diploma in Supply Chain Management or equivalent qualification. Fresh graduates are also welcome to apply, but 2 years experience in the manufacturing industry can be beneficial.

Knowledge of ISO9000, TS16949, ISO14001 and OHSAS18000 preferred.

Knowledge in implementing Supply Chain Management practices, inventory control and distribution management.

Experience in using ERP software especially Lawson’s Movex and implementation of kaizen/continuous improvement will be added advantage.

Resourceful individual and a good team player

Positive and willing to learn, able to work independently with minimum supervision.

Proficient in Microsoft Office Applications

Deliverables:

To achieve departmental Objectives, especially on efficient operation cost control, shipping OTD, stock control, etc.

Successful implementation and post review of either departmental/company’s Kaizen/ Lean projects.

Prompt and “Delighted” resolution of customer complaints.

* Salary range: $2200 - $2500

* Working hours: 8am - 5.30pm

* Working days: Mon - Fri

* Other allowance/incentives: eg housing/hostel/meal (Meal $70)

R22108752

23C1607

Job Descriptions:

• Process Non-Individual client onboarding including Account Opening, eServices (internet banking application and maintenance, etc)
• Liaise with Business Units on referral or query and handling investigations
• Prepare statistics and reports
• Perform Account maintenance for clients
• Other responsibilities as delegated by Supervisor

Job Requirements:

• Minimum 2 years' experience in banking industry
• Relevant experience in Onboarding Team would be an advantage
• Self starter and able to contribute idea on process improvement
• Reliable, committed & able to work independently as well as a team player
• Possess good communication and interpersonal skills.
• Ability to multi-task, manage workload balance and work under pressure with tight deadlines.
• Meticulous and diligent with an eye-for-details
• Display analytical and problem solving skills

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?

As a Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. You develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. You are guiding and leading conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. As a CSAM, you partner with top customer Executives to create a customer success plan and steer against the agreed outcomes specific to drive business transformation. You will lead the execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities. You will partner with your customers to proactively identify opportunities for growth, optimize usage, and drive adoption.

Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Relationship Management

• Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
• Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.
• Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.

Technical Relevance

• Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.

Customer Success Leadership

• Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
• Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
• Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers
• to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn.

Other · Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR equivalent experience.

Additional or Preferred Qualifications

• 3+ years relevant work experience within customer industry.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification.
• Possess or ability to attain a minimum Security Clearance for the Singapore Government

Reporting to the Senior Manager, Global Reservations, the Executive, Global Reservations provides a supporting role to both the Senior Manager and Manager to ensure the Ascott Reservations Offices worldwide continue to operate with high efficiency and world-class service standards.

Responsibilities

Property Content Setup and Support

• Proactively liaise with property managers to accurately structure, set up and oversee reservation confirmation templates and other property content within the Ascott’s reservation systems, to ensure the reservation offices worldwide are equipped with the most current property information
• Ensure the reservation contact centres’ knowledge base and canned responses are consistently and accurately updated with the current information for customer interactions

Contact Centre Operations

• Handle VIP interactions and escalations with a high level of professionalism, ensuring exemplary services tailored to our esteemed priority customers
• Support and ensure the smooth daily operations of the reservation contact centres
• Vigilantly monitor service levels & response times within the contact centres
• Develop, record, and maintain standards and guidelines for both the contact centre and reservation processes

System Management & Reporting

• Manage and support the infrastructure and systems of Ascott’s reservation contact centres including omnichannel cloud contact centre systems for the voice, email, chat, and digital channels
• Manage and support the contact centres’ telephony-related matters
• Manage and support Ascott’s reservation-related systems including PMS, survey system, etc
• Provide administrative support for the contact centres including system setups, UAT, user access management, etc
• Provide statistical reporting on the contact centres’ performance

Requirements

• Diploma, in Hospitality or equivalent
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint)
• Good written and verbal communications skills
• Team player with strong interpersonal skills and a positive attitude
• Detail-oriented with good problem-solving capabilities
• Customer-focused mindset
• Previous working experience, preferably in a contact centre or reservations environment

Only shortlisted applicants will be notified.