OVERVIEW:

The Assistant Marine Superintendent plays a vital role in ensuring the safe, efficient, and compliant operation of our fleet. This position requires a minimum Certification of Competence (CoC) Class 3 and involves a diverse range of responsibilities, including managing safety systems, conducting investigations, optimizing costs, overseeing training programs, and providing marine expertise, all while ensuring regulatory compliance. Collaborating closely with various departments—such as safety, technical, crewing, and training—the Assistant Marine Superintendent is dedicated to maintaining the highest standards of safety, quality, and environmental protection.

KEY RESPONSIBILITIES:

Safety Management and Training:

• Assist in developing, implementing, and maintaining the company’s Safety and Environmental Management System (SEMS) to meet international and industry safety standards.
• Collaborate to create and deliver comprehensive training programs for crew on safety procedures, emergency response, and environmental protection.

Market Research and Investigations:

• Research market trends, regulatory updates, and technological advancements in the maritime sector to identify risks and opportunities.
• Investigate incidents or near-misses involving company vessels to determine causes and recommend corrective actions.

Cost Control and Efficiency:

• Analyze marine operations costs to identify potential savings and implement efficiency measures without compromising safety or performance.
• Monitor vessel operations to ensure compliance with company standards and identify any deviations affecting costs or efficiency.

Reporting and Continuous Improvement:

• Report deficiencies, incidents, and near-misses to relevant stakeholders, including senior management and regulatory authorities.
• Identify areas for improvement in operations, safety procedures, and training, and recommend changes for approval.

Safety and Accident Analysis:

• Work with relevant departments to collect and analyze safety-related data, including injuries and incidents.
• Ensure that appropriate corrective actions are taken to address identified risks.

Training Policies and Review:

• Monitor and review training policies for both shore-based and onboard personnel to ensure effectiveness.
• Collaborate with the training department to update materials and methodologies as needed.

Marine Advice and Vessel Performance:

• Provide expert marine advice to assigned vessels on navigational, communication, cargo handling, and ship handling issues.
• Monitor and provide feedback on the performance of Masters on assigned vessels.

Fleet Instructions and Vessel Vetting:

• Regularly review and update fleet instructions to ensure safe and efficient vessel operations.
• Ensure all vessels undergo thorough vetting to meet the requirements of major oil companies and other stakeholders.

QUALIFICATIONS:

• Valid Class 3 Certificate of Competency (CoC) issued by a recognized maritime authority.
• Bachelor’s degree in Marine Engineering, Naval Architecture, or a related field.
• Minimum of 5 years of seagoing experience as a senior officer, with command experience preferred.
• Strong knowledge of international maritime regulations (e.g., SOLAS, MARPOL, STCW, ISM Code).
• Excellent communication, creative thinking, and problem-solving skills.
• Strong leadership abilities and teamwork skills.
• Proficient in Microsoft Office Suite and relevant software applications.

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

As a result, they have access to various functions across the logistics and supply chain team, including:

• Supervise the transportation of goods and services
• Schedule and oversee the supply chain management activities
• Manage warehouse and transportation staff
• Resolve supply chain issues and customer-related complaints
• Maintain inventory reporting

The role of a logistics project manager includes the following:

• Define and implement procurement procedures. A logistics project manager should establish a framework defining how to manage competing demands and make decisions. This person should also create a process for identifying and vetting suppliers.
• Emphasize transparency. Transparency is essential for a supply chain project manager to ensure accountability when outcomes don’t meet expectations. It also creates an environment that fosters the exchange of ideas and solutions.
• Optimize processes. Logistics and supply chain project managers should continuously analyze working procedures to identify areas of improvement. They should then develop a strategy for improving the company’s procurement efficiency.
• Act as a resource. A logistics project manager should be a subject matter expert who guides and supports subordinates. In this role, they should have a deep knowledge of the company’s logistics and supply chains.
• Ensure accountability. Coordinating logistics and supply chain projects is complex. That’s why a project logistics manager must have the authority and resources to oversee all aspects of a complex project. This can be done only if they are held accountable for the project’s success.
• Oversee execution. Successful procurement project managers create opportunities to improve their supply chain business. That’s why they should monitor the evolution and performance of the company’s logistics and supply chains. They also need to ensure these processes align with the company’s strategic objectives.

• Possesses deep experience in managing finished goods & spare parts logistics operations in SEAO region, especially in an outsourced 3rd party logistics (3PL) management environment
• Focuses on logistics and domestic distribution areas (including warehousing, inland transportation operations, home delivery & importation)
• Works closely with Subsidiaries’ logistics personnel to understand country-specific business requirements, logistics market trends, service and product offerings in the Consumer Electronics industry vertical
• Be responsible to analyze logistics cost data, identify areas of abnormality and ensure cost accuracy.
• Be responsible for identifying, analyzing and proposing process improvement initiatives and cost savings opportunities across Subsidiaries
• Implements all regional strategic initiatives and coordinates efforts with Subsidiaries’ logistics personnel in providing regional direction and project management support
• Be active in the role of consultancy and interaction with Suwon office and other regional counterparts in discussion and sharing of best practices in logistics operations.
• Due to business needs, to support translation (English to Korean) & prepare Korean reporting

Skills & Competencies:

• Experience with LE module in SAP or other major ERP suites
• Demonstrate strong analytical skills
• Demonstrate ability in auditing & resolving operational issues in an environment where logistics management is outsourced to a 3PL.
• Strong communication and negotiation skills – being persuasive and influential with stakeholders e.g. 3PL and/or subsidiaries logistics partners
• Experience in project management – ability to structure and execute projects, as well as manage key stakeholders and timeline
• Ability to multi-task, deliver on commitments and in accordance to timeline
• Creative thinking – active in pursuit of innovation and excellence in logistics processes and ability to execute the idea.

Qualifications

• Minimum 10 years of experience in Logistics or Supply chain
• Proven track record in logistics operations and demonstrated experience in dealing with supply chain projects
• Good understanding of supply chain, freight management and contract logistics processes
• Experiences in 3rd party logistics company or operational experiences preferred
• Due to regular business communication and reporting requirements with HQ, business level proficiency in both English and Korean language would be highly desirable

Job description

1) Drive company IT matters and propose solutions to meet business objectives.

2) Maintenance of IT infrastructure, kiosk and provide server administration and support (AD, ESXI and Hyper-V)

3) Provide technical support to users on hardware and various applications

4) Communicate effectively with users to identify and resolve issues timely

5) Provide technical support, monitor system, security and EDR updates

6) Conduct periodic system preventive maintenance checks, patches updates and review log report

7) Perform server and network management

8) Maintain proper IT documentation, contracts, SOPs

9) Provide regular progress and status update, and follow through on IT projects

10) Adhoc duties assigned by Manager

Job requirements

• Minimum Diploma in Information Technology or equivalent.

• CCNA, Microsoft Windows Certified, Cyber Security and etc.

• Preferably with a minimum 2-3 years' experience in Deployment/Maintenance Server & Network

• Knowledge of cyber security is an added advantage.

• Strong in problem solving multi-tasking, systematic and organised

• Must be a team player, self-motivated and able to work independently.

Responsible for managing our International Shipping Integration, which include various global sites including Canada, Europe, and Japan

Responsible for F135 logistics global support

Responsible for the overall implementation for the Japan Logistics Center

Engage in contract negotiations with logistics suppliers and sub-contractors

Responsible for completing projects on time and in coordination with the outsourced supplier

Responsible for the coordination of cross functional team members and required project materials

The individual will be required to identify lead-time constraints, and take corrective action to remedy any issues with project delivery

Participate in cross functional team projects to provide management with actionable data

Evaluate data to ensure the proper strategy is formulated and any risks are identified

Act as the primary contact for IT and ITC

Customer Service Oversight:

• Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.
• Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
• Performance Metrics:
• Establish and monitor key performance indicators (KPIs) for customer service activities.
• Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.
• Customer Relationship Management (CRM):
• Manage the CRM system to track customer interactions, sales, and support activities.
• Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.
• Communication:
• Act as a liaison between customers and other departments to resolve issues and improve overall service.
• Develop and distribute regular customer service reports to senior management.
• 
  
• Logistics Systems Management:
• Logistics Operations:
• Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.
• Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.
• System Implementation and Management:
• Implement and maintain logistics management systems (LMS) and other relevant technology solutions.
• Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.
• Supply Chain Coordination:
• Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.
• Negotiate contracts and agreements to secure the best terms and conditions for the company.
• Continuous Improvement:
• Identify opportunities for process improvements and implement best practices in logistics and supply chain management.
• Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.
• Reporting and Analysis:
• Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.
• Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

Aramex has successfully introduced market-leading express delivery and logistics services to emerging economies. As a leading global provider of comprehensive logistics and transportation solutions, our breadth of services includes express courier delivery, freight forwarding, logistics, supply chain management, e-commerce, and record management services.

Aramex Singapore is expanding and we are seeking Logistics Admin to join our Singapore team.

What are the roles and responsibilities?

• Preparation & Submission of Country of Origin documents
• Arrange logistics for COO documents to destination
• Take charge of Subcerts before submission
• Keeping petty cash records
• Billing and administrative duties

Requirement for the role:

• No experience needed as training would be provided
• Good interpersonal and communication skills
• A good team player
• Self driven and energetic
• 9am – 6pm (Mon-Fri)

Job Descriptions - Full spectrum of HR and Payroll function

Reporting to the HR Manager, you will be part of the HR Team based in Singapore. This role requires you to handle end to end HR and payroll full function for the local brand.

HR Generalists

· Recruiting, retention, and talent succession

(Understand the organization's needs and make sure those needs are met when recruiting for new positions, means hire the right employee)

· Providing reasonable accommodations, investigating allegations of wrongdoing, and terminations when dealing with staff with complex and sensitive issues

· Monthly processing and checking of payroll/reimbursement (200 plus headcount)

· Maintains compliance with local employment laws, regulations and recommended best practices; reviews policies and practices to maintain compliance.

· MOM work pass applications

· Oversees employee disciplinary meeting, investigationand termination.

· Providing information and answering employee questions related matters.

· Performs other duties as assigned.

Administration

· Maintaining employee p-files records, leave management.

· Update Company policies,

· Conduct disciplinary actions. Provides counselling, support and guidance to employee.

· All other ad-hoc administrative duties

Payroll

· Timely and accurate submission/payment of statutory obligations

· Provide support on payroll matters, tax issues and time track matters.

· Manage day-to-day liaison with Internal / Payroll outsourcing partners closely, including monthly attendance metrics.

· Provide reconciliation of final payroll based on monthly accounting schedule.

Requirements

· A Level/Diploma/Degree

· At least 2 years of relevant experience in Payroll

· Fluent in oral and written communication in both English and Chinese, (with Malay language will be a bonus)

· Knowledge of payroll and statutory compliance to MOM, CPF and IRAS

· Hands-on experience on HR and Payroll software/system, e.g. Peoplepay, WhyzeHR

Job Summary

We are seeking a highly motivated and experienced Marine Manager to oversee all aspects of our marine operations. The ideal candidate will possess a Class 1 Certificate of Competency (CoC), a strong command of maritime regulations, a proven track record in vessel management, and extensive experience working with oil majors.

Responsibilities

● Operational Excellence:

○ Plan, direct, and coordinate all marine operations, ensuring efficiency, safety, and compliance with industry best practices.

○ Optimize vessel schedules and deployments to maximize productivity and profitability.

○ Oversee cargo operations, bunkering, and port calls, ensuring smooth and timely execution.

● Compliance and Safety:

○ Ensure full compliance with all relevant local and international maritime regulations, including those of the Maritime and Port Authority of Singapore (MPA).

○ Implement and maintain a robust safety management system (SMS) in accordance with the International Safety Management (ISM) Code.

○ Conduct regular safety inspections and audits to identify and mitigate potential risks.

○ Oversee investigations into any incidents or accidents, implementing corrective actions to prevent recurrence.

○ Specifically ensure adherence to oil major safety protocols and best practices.

● Team Development:

○ Identify the training needs of the Marine Management team.

○ Identify and implement training programs to enhance skills, promote continuous improvement, and ensure staff are kept abreast of new regulations and industry initiatives.

Requirements

• Class 1 Certificate of Competency (CoC) is preferred.
• Minimum of 5 years of relevant experience in ship management, with at least 2 years in a managerial role.
• Experience working with oil majors is preferred.
• In-depth understanding of international maritime conventions and regulations, including SOLAS, MARPOL, and the ISM Code.
• Extensive experience working with oil majors, demonstrating a strong understanding of their specific safety and operational requirements.
• Must possess a relevant chemical tanker certification OR have substantial experience in the safe handling of chemical cargoes.
• Proven ability to lead and motivate teams, with excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities, with proficiency in data analysis and reporting.

• Position : Driver Assistant / Logistics Assistant – Up to $3,000 Gross – Bedok North
• Location : Bedok North
• Working hours : 5 Days Work Week – Monday to Friday: 8.00AM to 5.30PM
• Salary (commensurate with experience) : Up to $2,000 Basic + OT + Performance Bonus + AWS + Medical Benefits + 10 Days AL
• Duration : Perm
• Industry : Logistics

Responsibilities:

• Provide support for inbound and outbound shipments
• Liaise with customers and vendors to ensure timely delivery of goods
• Verify delivery documents and ensure proper hand over to relevant parties
• Fulfil assignments issued by manager
• Assist in the daily operations duties
• Any other ad-hoc duties as assigned

Requirements:

• Previous experience in logistics duties
• Preferably with Forklift license

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract***

Jeslyn Tan
Associate Consulting Director (APAC)

Reg No.: R21101247 | EA No.: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Job Description:

• Perform all assigned warehouse tasks through safe, efficient, cost effective and accurate handling of customer products and materials using manual labour and equipment including forklift, reach truck and pallet jack
• Track and monitor inbound and outbound container status; and plan and coordinate loading and unloading of goods
• Timely loading and unloading of goods; and take photos of the unstuffing process to verify if there are damaged and/or discrepancy of goods received
• After unstuffing, check and take photos of the containers to ensure that the containers are externally sound and undamaged
• Submit the photos taken during and after the unstuffing process to the customer service department before returning the containers to depot appointed by the carriers to avoid disputes concerning the condition of returned containers as well as discrepancy in goods received
• Ensure prompt reporting of any suspected or apparent damage of containers and missing and/or damaged goods to the immediate supervisor
• Responsible for moving, sorting, labelling, repacking, stacking and storage control of goods
• Accurately locate and pick, both by hand and by using appropriate equipment including forklift and reach truck, from pallets, racks and shelves and the staging area
• Packing and/re-packing goods according customer specifications
• Release cargo for deliveries and self collections by customers
• Manage returned goods and conduct investigation on causes of returns; and provide feedback to team lead for recommendation of solutions
• Update warehouse management system and inventory status in client’s system
• Conduct stock take periodically and report discrepancies, if any
• Scanning of delivery orders duly signed by customers with company stamp
• Inspect equipment used in warehouse periodically and report any abnormalities or mechanical failures to the team lead to arrange for repair and servicing
• Responsible for housekeeping to ensure that the warehouse is maintained in a clean, neat, safe and orderly manner
• Comply with company regulations and rules at all times
• Perform general works and/or other duties as assigned by immediate supervisor and/or authorised personnel

Qualifications:

• Experienced in operating forklift, reach truck and pallet jack
• Physically fit to lift goods
• Able to read and comprehend basic English
• Possess basic Math skills
• Must have attention to details
• Good interpersonal skills with ability to communicate with colleagues and customers in basic English and; in a professional and positive manner
• A diligent and an excellent team player with flexibility to extend support during manpower shortage and with commitment to collaborate with other functions of the Company
• Ability to use computer and scanner; and knowledge of inventory control and general warehouse procedures are distinct advantages

Location of Work:

2 Tuas South Link 1 #06-07/08 Singapore 636904

Working Hours:

Monday to Friday : 8am – 5pm

Saturday : 8am – 12noon

Position Summary:

An organized and detail-oriented professional responsible for managing day-to-day administrative tasks and providing high-level executive support to the CEO. You will coordinate with internal departments and external partners to ensure the smooth execution of strategic initiatives across the region. The ideal candidate will demonstrate excellent communication skills, a proactive approach to problem-solving, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

Office Administration:

• Office Operations: Ensure seamless daily office operations, including supply management, equipment upkeep, and coordination of office services.
• Interdepartmental Liaison: Facilitate collaboration between internal departments, ensuring effective communication flow.
• Event & Meeting Management: Coordinate internal and external events, meetings, and visits, including logistics and hospitality arrangements.
• Document & Records Management: Maintain an organized system for contracts, reports, and key documents, ensuring easy access and tracking.
• Expense Management: Track and manage office and administrative budgets, ensuring timely reporting on expenditures.

Travel & Logistics:

• Travel Planning: Arrange all aspects of the CEO’s travel, including flight bookings, accommodation, transport, and visa processing.
• Regional Executive Support: Provide travel assistance to other senior executives as necessary.

Competencies & Experience:

• Experience: Minimum 5 years of experience in a similar role within the company or a comparable organization, with a strong focus on executive support and office administration.
• Skills: Strong organizational and time-management skills, with the ability to manage multiple tasks effectively.
• Software: Proficiency in MS Office Suite (Excel, Word, PowerPoint, Outlook). Familiarity with internal tools and systems is advantageous.
• Communication: Excellent communication skills in English (both written and verbal). Regional language proficiency is an advantage.
• Teamwork: Ability to collaborate with regional and cross-functional teams, maintaining a professional and approachable manner.

Job Description:

• Strategically plan and manage operations, manpower, transportation and logistics
• Enforce and ensure workers comply with safety standards and SOPs
• Attend and conduct necessary investigation and inspections for all accidents and infringements
• Resolve all operational issues and report rectification to management
• Prepare and attend weekly safety and operations meetings and reviews

Job Requirements:

• Minimum Degree or equivalent
• Possess Class 3/4 driving license is an added advantage
• Good analytical and problem solving skills
• Good interpersonal and multi tasking skills
• Able to work independently as well as in a team
• Able to work under stress and meet tight timeline
• Able to perform overtime when necessary
• Able to work on rotating shifts/weekends/public holidays when necessary
• Proficient in MS Office

Fresh entry applicants are welcome.

SAP Consultancy

1. Close cooperation with Lead Consultant Logistics, Key User community and Global Process Owner

• Be counterpart of LC and GPO
• Support performance of process management
• Align process definition with tesa strategy and IT strategy
• Perform strategic process consultancy
• Perform functional process consultancy
• Support in methods for process modeling
• Ensure process documentation
• Consult in process definition, ensure processes fit to existing system landscape or adjustments to it could be easily implemented
• Translate between business and technical IT experts
• Be counterpart of business in IT

2. Support in design of IT solutions

• Creation of the concepts in corporation with the Business
• Support Lead Consultant in design IT-solutions together with technical IT experts
• Be responsible for IT-solution from perspective of process support
• Responsible for the functional specifications and product descriptions

3. End-to-end process consultancy

• Main focus and deeper knowledge also about system solutions for specific process steps
• Understand the whole process with all integration aspects
• Consult business how the best implementation of functional requirements in the existing system would be (best practise)

SAP Roll-out

• Implement of the new processes and solutions
• Perform quality assurance during rollout project
• System customizing
• Perform unit testing
• To work with the other SAP team members to ensure the system integration aspect.
• Coordinate and manage external service provider

Innovation and Improvement

• Independence process analysis, creation of ideas for process and system optimization including implementation
• Manage system upgrades and enhancements for SAP Logistics
• Tracking market trends and state of the art solution as well as performing benchmarking
• To provide the third level support to the users

Ad-hoc Projects

• Assist IT Director on special ad hoc project on a need’s basis.

Jason Marine Group Limited is a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region.

Reporting to the Logistics Manager, the Logistics Assistant is responsible for coordinating general warehouse operations and activities including picking and packing, shipping and receiving deliveries, conducting stock checks, documenting warehouse transactions and records, and storing of inventory.

He is also responsible for the safe and efficient operation of handling equipment and spare parts. He is expected to work with internal and external stakeholders to accomplish his work.

Key Duties and Responsibilities

1) Perform receiving, goods checking, put-away, order picking and issuing / shipping of equipment and spare parts

2) Update all receiving and issuing transactions into the inventory management system

3) Check the quality of materials and monitor product lifespan

4) Handle import and export documentation

5) Assist in inventory control and conduct proper housekeeping in the store

6) Provide logistics administrative support

Requirements

1) ITE or equivalent

2) Basic IT and SAP knowledge

3) Cargo lifting, Cargo receipt, inspection

Work Environment

1) Full-time, working hours 8.30am to 5.30pm Mondays to Fridays, with lunch break.

40 hours per week

3) Our warehouse is located at Pantech Business Hub

Job description

• Ensure smooth order process flow from start to end and rendering full support to the Corporate Sales Team
• Handle all sales orders including manual order entries, processing, releasing orders to warehouse for processing and arranging local/export shipments
• Issuance of delivery orders (DO) and invoices. Verifying prices.
• Picking of goods according to documents.
• Delivery logs (daily) filing and completion. Ensure timely and completion of all deliveries and Master delivery log card (daily).Basic technical knowledge of all vegtables and fruits
• Knowledge of the problems of agriculture industry
• Initiative, drive and enthusiasm
• Excellent communication and'people skills'
• Good planning, IT and organtzational skills
• The ability to work calmly under pressure
• Willingness to travel in the assigned area
• Knowledge on handling import shipments
• Working days: 5 Days week (Off on Weekday and Sunday)

• Min. Education Level : Dipolma or Bachelor Degree
• Field of Study : Logistics, Sales or Marketing relevant field
• Year of Exp Required : 2
• Skills : Team Player, Sales, Customer service, Direct marketing - Campaign development, Marketing Promotions, Handling customer complaints, Interpersonal skills, Communications skills

JOB DESCRIPTION

· Answer phone enquiries and orders professionally and efficiently with the use of good telephone techniques, customer service, speed and accuracy

· Respond to customer enquiries and provide quotations to customers promptly

· Ensure timely and accurate processing of orders and issue billings accordingly

· Ensure procedures for processing of orders with specific restrictions and that require price approval are strictly adhered to

· Work closely with overseas agent/partner and customer for scheduling of shipment

· Check on vessel sailing schedule, source for quotations, negotiate rates with carrier and co-loader, and confirm booking with carrier

· Follow up and update customer on all shipment details, schedule and status

· Request loading plan from freight forwarder at least 2 working days before vessel expected time of arrival and share loading plan with customer; and coordinate on all loading issues

· Prepare and handle full set of shipping documents including but not limited to submission of dangerous goods form to carrier if necessary, transhipment and export permit, master bill of lading, house bill of ladings, certificate of origin application, tax invoice and arrival notice

· Send stuffing photos, tally sheet, shipping note and final summary to overseas agent/partner

· Arrange for cargo pick up, permit clearance and transfer; and attend to customer queries; and engage haulier services when necessary

· Check commodity harmonized system code if applicable

· Manage and coordinate the flow of information between customers, warehouse and the transport team concerning the status of orders, incoming shipments, arrangement for cargo pick up, engagement of haulier services, unstuffing of incoming shipments, delivery arrangement, wrong orders, returned/damaged goods, unavailable loading bay at customer site, direct reject of orders at point of delivery, etc

· Ensure that critical information with regard to urgent delivery, special timing request are communicated and follow up with the transport team till completion of delivery

· Liaise with customers to evaluate and establish actual reason for direct reject of orders at the point of delivery; and rectify the error when necessary and work with finance to process credit note promptly and accurately

· Work closely with accounts team to:

a. Resolve and reconcile credit note discrepancies against payment made by customers;

b. Resolve and reconcile price error in orders and generate price difference credit note upon receipt of approval from customers and the Company

· Exercise good customer service skill when managing difficult customers and/or customer complaints

· Verify and analyse information gathered from customers’ feedback; and resolve the issues on the spot whenever possible. Otherwise, work closely with the relevant department to ensure customer complaints are appropriately addressed, service recovery are carried out promptly and preventive actions are in place to prevent recurrence of similar issues

· Provide administrative support when necessary and this includes but not limited to filing, data entry, retrieval of documents, etc or any other duties assigned

· Analyse data pertaining to customer feedback and complaints to identify key focus areas; and propose and executive action plans to enhance quality of service, improve process efficiency and service standard so that optimal results are achieved

· Perform scheduled service call to customers semi annually to gather customer feedback and strengthen relations

· Other ad hoc duties as assigned

QUALIFICATIONS

· Minimum Diploma in Supply Chain Management, Logistics or relevant field

· Fresh Diploma/Degree graduates are welcome to apply

· Prior experience in customer service and/or in the logistics industry would be distinct advantages

· Knowledge in import/export shipping procedure, incoterms and documentation are added advantages

· Proficiency in Microsoft Office is a pre-requisite

· Excellent communications and interpersonal skills with ability to build key relationships across all levels with internal and external stakeholders

· Self-starter who is hands-on, motivated, flexible, meticulous, proactive and action driven

· Strong planning, organizing, prioritization and time management skills

· Strong analytical and problem solving skills with ability to identify and assess problems quickly; to apply judgment and recommend solutions within broadly defined guidelines

· A strong team player with commitment to collaborate with other functions of the Company

· Able to multitask and work under pressure and tight deadlines independently

LOCATION OF WORK

192 Pandan Loop #01-02 PANTECH Business Hub Singapore 128381

WORKING HOURS

Monday to Friday : 9am – 6pm

Extended hours depending on the exigencies of service

Roles & Responsibilities

1. Provide first level of support and customer service

2. Provide quality customer service to customers over the phone or email

3. Require to listen, probe to clarify and understand customer needs

4. Escalate problems or issues promptly and resolve customer

5. Resolve all customer complaints in an expedient manner. He/she will need to act as a liaison to expedite requests between customers and multiple production locations.

6. It is important to process sales orders or changes by effective collaboration with internal departments and communication with customers.

7. Work closely with Inside Sales

8. Industry/Organization Type: Logistics & Warehousing

9. Working Hours: 5 days, Mon-Fri,9:00 am-6:00 pm

10. Duration: Permanent Role

Key Responsibilities

1. Achieve growth and meet sales targets by effectively managing the sales team.

2. Design and implement a strategic business plan to expand the

company's customer base and ensure a strong market presence.

3. Develop a comprehensive business plan covering revenue and expense controls to manage organizational sales effectively.

4. Recruit, set objectives, coach, and monitor the performance of sales representatives.

5. Develop the sales team through motivation, counseling, and continuous education on service knowledge.

6. Build and foster strong, long-lasting customer relationships by partnering with clients and understanding their needs.

7. Present realistic budgets and forecasts to the management team.

8. ldentify emerging markets and market shifts while staying fully aware of new products and

competition status.

APPLY NOW!!!

1. Minimum Diploma/Degree in a relevant field.

2. Proven track record in "business-to-business" sales, with at least 3 years of experience as a Sales Manager int he transportation, logistics, or warehousing industry.

3. Competent in planning and implementing sales strategies

4. Demonstrated negotiation skills and the ability to close business wins.

5. Success in developing sales plans and analysing the profitability of prospects, coupled with analytical and numeracy skills to review operational and financial data

6. Proficient in customer relationship management, with the ability to develop strong business relationships at all levels, including senior executives

7. Effective leadership, management and motivation of a sales team.

Role Overview:

The Vertical Sales Manager role will be responsible for landing new vertical logos to Apex and/or extend the share of our service scope for specified clients. As part of the company business development strategic across APAC, South East Asiamarket plays essential role for high-tech vertical and brand names. The Vertical Sales Manager is expected to have solid customer portfolio and relationship, business understanding so to utilize Apex unique strength of different air/ocean products and add value to customer supply chain demand. The candidate who with relatively strong experience in freight forwarding including air and ocean, and with proven track record of driving revenue growth for High-techcustomers would be a good fit.

Key Responsibilities:

• Identify effective sales leads
• Actively participate high-tech events and know-how of South East Asia market
• Collaborate with cross-functional teams to develop customized solutions that meet the unique needs of customers in the Asia Pacific market.
• Build and maintain strong relationships with existing customers, ensuring high levels of customer satisfaction and retention.
• Stay abreast of market trends, competitor activities, and regulatory changes to inform business strategy and decision-making.
• Sales discipline and activity management in CRM system

Qualifications:

• Bachelor's degree in business administration, logistics, or a related field.
• Minimum of 5-6 years of experience in business development, with a focus on S.E.A/APAC region and freight forwarding.
• Proven track record of successfully driving revenue growth and achieving sales targets in the designated vertical.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.
• Proficiency in English and additional language skills relevant to the Asia Pacific region preferred.

About the role

The incumbent will be leading a team and be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Lead the Customer service team for Sea freight
• Liaise with customers on the standard operating procedures
• To meet up with clients on projects / special matters
• Prepare customer key performance index reports
• Promptly handle customers / team escalations
• To implement corrective actions and preventive measures for immediate service recovery
• To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
• Attend to freight management and rates negotiation
• Provide quotes / rates to COD customer or overseas offices
• Liaise with overseas agents on the various requirements and rates
• Review the profit & loss of product desk
• Analyse job file purchasing and raise concern to Pricing team
• Review & approve changes of work processes before escalation to Head of Sea Freight
• Conduct recruitment exercise for officer / executive position when needed
• Provide related training concerning the BU to new staff assign to the team
• Joint sales visit to resolved operations issue when necessary

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
• Ensure team understanding and implementation on Bollore’s Value in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

The successful candidate

• Diploma / Degree preferred
• Minimum 8 years of experience in freight forwarding with sea freight experiences
• Previous customer service experience is an added advantage
• Possess excellent communication and interpersonal skills
• Pleasant personality and a good team player
• Proficient in MS Office & ability to work independently
• DGR trained will be an advantage
• Location: 101 Alps Ave Singapore 498793 (Designated transport Pasir Ris, Ang Mo Kio, Tanah Merah, Tampines, Admiratly, Yishun and Sengkang)

POSITION SUMMARY

• Follow up pricing enquires from overseas and ad-hoc project inquiry.
• To plan, direct & facilitate consolidation via SIN gateway based on situational scenarios.
• Assist in project management, business planning, service improvements & strategy development with the objective to provide progressive leadership for the workgroup, exceed service commitments & customer satisfaction, generate revenues and achieve long-term profitability.
• Support Pricing desk and Gateway arrangement.
• To assist the Load Planner to communicate, coordinate, monitor all airline space and warehouse activities.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Set strategy at area of control, create short term & long term plans for operational needs.
• Support Air Gateway Lead assigned tasks. Formulate, implement & review contingency plans to support overall operations & individual areas of operations.
• Provide direction & support for resolution of pricing issues, establish & execute service contracts, review customers’ feedback & initiate improvement measures.
• Initiate & plan long-term service enhancement projects, evaluate short-term & long-term results; assist in new operations development & initiatives in order to ensure continuous improvements at areas of control.
• Ensures compliance with system allocation policy and process to meet sales and operational service requirements.
• Follow handling procedures established by the management.
• Monitor the operations performance on system and ensure the timeline fulfillment.
• Other duties as assigned to the position.

JOB SPECIFICATIONS

Academic:

• GCE ‘O’ Level or above.

Experience & knowledge:

• Three (3) years relevant experience.
• Experience in the freight forwarding industry is required.
• Must be computer literate and able to prepare documentation quickly and accurately.

Attribute:

• Visionary leadership, human relations and communication skills.
• Problem-solving & decision-making.
• Detail oriented.
• Good communication skills.
• Must be fluent in English and local languages.

Responsibilities:

· Coordinate and handling of daily Reefer Operations inside PSA Terminal

· Liaise with internal & external customers to ensure repair job carry out timely and efficiently

· Conduct warranty check and QA check on job done by technical team to ensure proper billing to customer

· Any other duties as assigned by Supervisor / Manager

Requirements:

· Min. GCE “O” / Nitec in Engineering or equivalent

· Proficient in Microsoft Office and Email

· Good interpersonal and communication skills and able to interact with people of all levels

· Willing to work on rotation shift including Sunday & Public Holiday

We thank all applicants for your interest and regret to inform that only shortlisted candidates will be notified

• Coordinate with customer on all administrative activities including reports.
• Responsible for all administrative functions within the respective account.
• Act as key interface to the customer by providing day-to-day logistics support.
• Ensure proper administration and documentation pertaining to order creation and shipments arrangement.
• Attending to customer’s inquires and handling of customer’s complaints.
• Managing customer orders as well as deliveries in the optimum manner.
• Data entry using various IT systems for incoming and/or outgoing shipments.
• To strive to achieve all metrics as stipulated by customer.
• Handle all customer enquiries
• Any other jobs as assigned by team lead

Requirements

• No relevant experience required
• 5 day work week
• Diploma in any related fields
• 1 year contract

This role provides support to essential business activities including daily operational activities, generating invoices, and other support to the Novogene NGS business.

Responsibilities

• Provide administrative support for local and international shipment activities, including inbound and outbound courier booking and tracking, ensuring shipment compliance.
• Support commercial activities and local despatch coordination, facilitating delivery or collection between the customers and service providers.
• Handle the receiving of biological samples, ensuring compliance with protocols.
• Understand and adhere to temperature requirements for samples. following established protocols.
• Handle customer enquiries through calls & emails.
• Support commercial activities, such as generating invoices and delivery order.
• Any other tasks as assigned.

Requirements

• Able to commit to a duration of 9-12 months.
• Strong computer literacy, with proficiency in Microsoft Excel.
• Prior working experience in the logistics industry is preferred.
• A team player.
• Details oriented, meticulous, and conscientious in work.
• Able to handle stress and adapt to changing priorities.
• Good coordination skills.
• Good communication skills, both verbal and written.
• Good phone etiquette, with the ability to communicate effectively with customers.
• Committed to supporting month-end business activities.
• Flexible and willing to accept ad-hoc and urgent tasks as needed.