Responsibilities:

• Provide first-line support for technical issues via phone, email, or in-person.
• Diagnose and resolve hardware, software, and networking problems.
• Install, configure, and maintain operating systems, applications, and hardware.
• Monitor and maintain IT infrastructure, ensuring optimal performance and security.
• Assist in the setup and deployment of new hardware and software.
• Create and maintain documentation for processes, procedures, and troubleshooting steps.
• Collaborate with other IT team members to improve processes and resolve complex issues.
• Provide training and support to end-users on new technologies and tools.
• Any ad-hoc matter assigned by superior.

Requirements:

• Diploma in Information Technology, Computer Science, or a relate field and above.
• At least 2 years of proven experience in IT support or a similar role.
• Experience in system engineering, IT support, or a related role are advantageous.
• Basic knowledge of operating systems (Windows 10, 11 & Server) and office productivity software.
• Basic networking fundamentals.
• Experience with remote support tools and ticketing systems.
• Understanding of security principles and practices.
• Proficient in MS Office such as PowerPoint, Excel, Words etc

Job Summary:

We are seeking a motivated and detall-oriented individual to join our team as a Logistics Assistant. The primary responsibility of this role is to support the daily operations of our logistics department. Basic data analysis skills are required to excel in this role.

Responsibilities:

1.Monitor and evaluate the performance of third-party logistics (3PL) providers, ensuring adherence to service level agreements and key performance indicators.

2. Conduct root cause analysis to identify and resoive any issues or inefficiencies in the logistics process.

3.Regularly check for stuck parcels and take necessary actions to ensure timely delivery.

4.Assist in monthly 3PLvolume forecasting. analyzing histoncal data and trends to predict future demand accurately.

5.Collaborate with internal teams to gather and analyze data related to logistics operations. identifying areas for improvement and implementing necessary changes.

6.Assist in the development and implementation of logistics strategies to optimize efficiency and reduce costs.

7. Prepare reports and presentations on logistics performance,highlighting key findings and recommendations.

8.Maintain accurate records and documentation related to logistics activities, such as performance reports, root cause analysis findings. and forecasting data.

9.Stay updated with industry trends and best practices in logistics management and data analysis.

10.Provide general administrativo support to the logistics department as needed.

Requirements:

1. Minimum diploma in logistics and/or supply chain management or relevant studied,

2. Basic understanding of logistics processes and terminology. 1-2 years logistics background is prefered.

3. Good analytical and problem-solving skills, with the ability to conduct root cause analysis and data analysis.

4. Proficient in using Microsoft Excel or other data analysis tools. SOL kowledge is an advantage.

7. Good communication and interpersonal skills.

8. Ability to work well in a team and collaborate with cross-functional teams.

9. Ability to work in a fast-paced and dynamic environment.

About the role

The Senior Payroll Executive is responsible for full spectrum of payroll function including processing of salaries/ wages, pay adjustment, CPF submission, annual tax filing as well as regular headcount & reporting related to payroll, ensuring a high level of data accuracy and compliance. This is a one-year contract position.

What you will be doing

• Manage mid to complex monthly payroll processing across different shift patterns including overtime pay, festive advance pay, ad-hoc payroll and allowances.
• Ensure timely submission of tax clearance for non-local leavers.
• Prepare various quarterly accrual and provision reports for Finance reporting.
• Assist in preparation for journal posting to Finance system.
• Assist to prepare pre-payroll activities (e.g month end data for payroll checking, leave and attendance checking).
• Manage stakeholders enquiries relating to payroll costs, reports and grants computation.
• Any other ad-hoc duties as required.

The successful candidate

Essential

• Bachelor’s degree or relevant certification in HR
• Experience in payroll processing for both white-collar and blue-collar employees
• Highly proficient in MS Excel
• Meticulous
• Highly organised

Desirable

• Prior experience with BIPO system will be an advantage

About the role

The incumbent will be leading a team and be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Lead the Customer service team for Sea freight
• Liaise with customers on the standard operating procedures
• To meet up with clients on projects / special matters
• Prepare customer key performance index reports
• Promptly handle customers / team escalations
• To implement corrective actions and preventive measures for immediate service recovery
• To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
• Attend to freight management and rates negotiation
• Provide quotes / rates to COD customer or overseas offices
• Liaise with overseas agents on the various requirements and rates
• Review the profit & loss of product desk
• Analyse job file purchasing and raise concern to Pricing team
• Review & approve changes of work processes before escalation to Head of Sea Freight
• Conduct recruitment exercise for officer / executive position when needed
• Provide related training concerning the BU to new staff assign to the team
• Joint sales visit to resolved operations issue when necessary

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
• Ensure team understanding and implementation on Bollore’s Value in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

The successful candidate

• Diploma / Degree preferred
• Minimum 8 years of experience in freight forwarding with sea freight experiences
• Previous customer service experience is an added advantage
• Possess excellent communication and interpersonal skills
• Pleasant personality and a good team player
• Proficient in MS Office & ability to work independently
• DGR trained will be an advantage
• Location: 101 Alps Ave Singapore 498793 (Designated transport Pasir Ris, Ang Mo Kio, Tanah Merah, Tampines, Admiratly, Yishun and Sengkang)

Responsibilities:

• Coordinate regional projects of International Freight Forwarding (IFF) including implementation, new product launch and development campaign.
• Ensure timely execution of monthly production processing for your assigned locations.
• Execute stringent pre/post month-end checks to continuously improve data quality.
• Improving processes by recommending operational changes.
• Maintain a high standard of data integrity.
• Perform Root Cause Analysis and Procedures to continuously improve import/ export activities to deliver better results in customers satisfaction and expectation as well as company bottom lines.
• Perform/ prepare a diverse range of business analysis tasks aimed at driving business growth for IFF business in SEA.
• Provide support regarding management data, processes and systems to business partners, Operations, SEA countries and HQ.
• Provide support in administrative matters and ad-hoc tasks assigned by HOD from time to time.
• Simplify and enhance the current processes to improve efficiency, reduce manual work and decrease risks.
• Support Business Controller and Regional Director on any tasks or projects handling requirements.
• Work closely with cross departments to understand their data needs and devise relevant solutions.
• Work closely with IT to ensure any issues are prioritised and any impact to data is minimised.

Requirements

• Minimum diploma in logistics or supply chain management
• Minimum 2 years of working experience in similar industry
• Possess Team Management Experience is an added advantage
• Proficiency in preparing, analysing budgets/ forecast/ actual financial and non-financial reports
• Proficiency in Microsoft Office (Words, Excel, Power Point)
• Affinity to excel under pressure and possess a positive can-do attitude
• Analytical and details oriented
• Collaborate with team to optimize processes
• Follow up in a timely manner
• Good interpersonal and communication skills, ability to adapt to the changing needs of the organization and demands of internal and external stakeholders
• Independent and self-starter
• Meticulous, hardworking and energetic
• Problem solver: react quickly and appropriately to problems
• Team player