Work Time Profile:

• Monday to Friday, 8.00 AM to 5.00 PM
• Saturday, 8.00 AM to 12.00 PM
• 5.5-day work week

Company Benefits:

• Staff Lunch
• Training and Development Opportunities
• Bi-Annual Profit-Sharing
• Performance Bonus
• Staff Discounts on Seafood purchases
• Medical Benefits
• One-way Shuttle Service to Jurong Fishery Port
• Confirmation Seafood Hamper

Job Duties:

• Oversee day-to-day warehouse activities, including receiving, storage, and order fulfilment
• Implement and maintain efficient inventory control systems to minimize stock discrepancies
• Ensure compliance with safety regulations and implement best practices for a hazard-free work environment
• Collaborate with other departments to coordinate product movements and meet production demands
• Plan and coordinate inbound and outbound shipments, optimizing transportation routes and ensuring timely deliveries
• Work closely with shipping carriers, customs, and freight forwarders to facilitate international shipments
• Monitor and track shipments, addressing any delays or issues promptly to maintain a smooth logistics flow
• Implement cost-effective logistics solutions without compromising on quality and service
• Lead and motivate a team of warehouse and logistics professionals, fostering a culture of accountability and continuous improvement
• Conduct regular performance reviews, provide training, and identify opportunities for skill development
• Ensure adequate staffing levels and manage scheduling to meet operational requirements
• Collaborate with the Quality Assurance team to implement and uphold product quality standards throughout the supply chain
• Conduct regular checks on warehouse conditions, ensuring proper storage conditions for seafood products
• Implement measures to minimize product damage and losses during handling and transportation

You need to have/be:

• Diploma in Logistics, Supply Chain Management, or a related field (or equivalent work experience)
• Proven experience in warehouse and logistics management, preferably in the seafood or food processing industry
• Strong knowledge of inventory management, distribution, and logistics principles
• Familiarity with regulatory requirements related to seafood handling and transportation
• Excellent leadership and communication skills
• Proficient in using warehouse management systems and logistics software

Job Requirement & Description:

· Valid Singapore driving license (Class 4/5). Min 3 years’ experience preferred

· Ability to read, write, communicate and understand English

· Have experience in driving 10ft/ 20ft/24ft lorry/ Prime Mover

· Ability to commit to 6 days work week & willing to work on rotating shifts including weekends

· Familiarity with handling temperature-controlled life science products or Air products

· Familiar with Singapore Roads

· Experience for WSQ Apply Workplace safety and Health in Process Plants & Hazardous materials Transport Driver Permit, is advantage

· Good natured/ positive

· Flexible roster planning

· 12-hours shift (Day/ Night)

· Adhoc collection/ deliveries

Other Information:

· High salary for hight productivity, earn up to S$4,500.00 per month or more.

· We advocate a safe working environment for all our employees

Hurry! Do Contact us to arrange for a face-to-face interview at 6302 1999 or 6302 1992

• To support and maintain the ASRS (Automation Storage and Retrieve System) and its equipment for the logistics operations.
• To carry out continuous improvement to eliminate the ASRS and its equipment breakdown.
• To carry out planned maintenance of the ASRS and its equipment as per scheduled.
• To carry out routine checks to ensure the smooth operation of ASRS system.
• Carry out repair and troubleshooting of equipment breakdown.
• To maintain correct spare parts safety stock and replenishment.
• Any other duties as assigned by the Superior from time to time.

Requirements

• Diploma in Mechanical and Electrical Engineering or relevant certification from recognized institutions.
• Proficiency in MS Office (Excel and Words)
• Familiar with AC installation up to 400/480 volt and DC up to 24 volt.
• Familiar with wiring diagrams, symbols, and electrical measuring.
• Familiar with electrical/mechanical drive technology (e.g. motors and gears).
• Familiar control technology (e.g. controls/inverter).
• Forklift license will be an added advantage.
• Good working attitude, teamwork oriented and ability to learn new tasks.
• Must be able to work at heights exceeding 40 meter.
• Must be able to work on rotating shifts.

• Required to perform shift duty (6 days per week, 12 hours per shift 7am-7pm/ 7pm-7am)
• To perform CCTV monitoring duties in Security Control Room
• To perform Safe Entry, basic HSE checks, sub-contractor entry procedures
• To perform duties at patrol, ecort duties, static duties and other assignment as required
• To respond immediately to guests and staff for their needs or request for security assistance and to following up
• To ensure all duties and security operation assigned to security control room are carried out efficiently and diligently
• Job Requirements: Basic PC skill, for daily adminsitrative task and normal report writting
• Substantial understanding of security operations and able to apply knowledge to complete range of tasks
• Completed the mandatory Security courses with a valid PLRD license

Job Responsibilities

• Handling import/export documentations, custom declaration & Tradenet operations
• General shipping functions including data entries
• Preparation of B/L, manifest and invoices
• Coordinate incoming & outgoing shipments with suppliers, freight forwarders & customers
• Prepare customer billing
• Arrange transport for cargo delivery
• Other ad-hoc duties

Job Requirements

• Candidate must possess at least a Primary/Secondary School/"O" Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, any field.
• At least 2 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Logistics/Supply Chain, Clerical/Administrative Support or equivalent.
• Full-Time positions available.
• Able to work in a pressure and fast-paced environment
• Able to start work immediately or within short notice

Please forward detailed RESUME with a PHOTO in MS Word format to: [email protected]

PLEASE STATE :Reasons for Leaving (Past & Present Employment)

• All Last Drawn Salary
• Expected Salary
• Date of Availability

Duties and Responsibilities:

Reporting to the Operations Manager, the incumbents will be responsible for the daily warehouse and administration operations. The main duties and responsibilities will be as follows:

• Supervise & lead a team of warehouse operators on receiving, pick & pack and cross-dock activities.
• Supervise all movements of cargo in/out of the warehouse.
• Liaise with customers via e-mail & telephone for all documentation and administration matters.
• Ensure Key Performance Indexes are met for relevant activities of the account/s.
• Follow up closely with customers on operations issues, discrepancies and damages.
• Oversee all aspects of inventory control efforts and inventory personnel for the warehouse including daily cycle count and housekeeping of inventory.
• Supervise and ensure export shipments/local orders, including documentation, are delivered accurately and on time.
• Monitor warehouse productivity and drive cost control initiatives.
• Identify areas of improvement and establish innovatively or adjust existing work procedures and practices.
• Responsible for the inspection and routine maintenance of associated machines and equipment.
• Responsible for tracing and ensure consumables are in safety inventories.
• Ensure general housekeeping & cleanliness.
• Any other duties as assigned by the superior from time to time.

We are looking for...

• Diploma/Degree in Logistics/Warehouse Management and/or Industrial Engineering
• Min. 2 years of relevant working experience in warehouse/logistics.
• Fast learner with good supervisory skill
• Ability to work in a fast pace and dynamic environment
• Service-oriented and a team player
• Competent in MS Word and Excel

We Offer

• Market-leading competitive compensation
• Attractive Bonus Plan
• Learning and Development Opportunities
• Team leading opportunity
• And many more!

Job Descriptions:

• Perform inbound receipts / checking and other related activities.
• Perform picking, packing and outbound activities for both local and export shipments.
• Handle loading & unloading, stacking, put away, labelling and packing of goods.
• Ensure compliance of warehouse Standard Operating Procedures and safety guidelines.
• Perform stock-take and cycle count whenever required.
• To keep the warehouse clean and tidy at all time.
• Perform other related warehousing duties or Ad-hoc job assigned by Superior.

Job Requirements:

• Possess a valid Forklift driving license has an added advantage.
• Literate in basic computer skills has added advantage.

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside,Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

Job scope:

• Handle planning and deployment of daily transport activities and drivers
• Ensure proper submission of documentation are completed within schedule
• Report and monitor equipment breakdown and repair statues
• Ensue job request is clearly disseminated to drivers and ground issues are properly coordinated
• To plan, assign and control trucking allocations to ensure timely and cost-effective delivery
• To oversee and manage a fleet of drivers to ensure safe handling & delivery of customers’ cargoes
• To ensure strict safety compliances
• Salary base on the working experience
• On site visits to customers satisfaction and feedback for operations improvements
• Responsible for vehicle and trailer upkeep and maintenance

Requirements

• Good communication and interpersonal skills
• Minimum 3 years of working experience in handling equipment and manpower deployment
• Independent and a self-starter, with strong personal drive to initiate and implement
• Able to handle work pressure
• Highly motivated and self-driven
• Good and dynamic term player
• Familiar with Portnet
• Able to communicate with Mandarin/ English, Preferable Chinese and with experience in logistics (Proficient in Mandarin will be an advantage as required to liaise with peers/joint venture from China)
• Added advantage if you have software skills in Logistics software (ITMS), Excel, Powel Point.

Job Highlights

• Career Advancement Opportunities
• Good Working Environment
• Company Transport Provided

Job Description

JOB SCOPE

Provide key support to the customers in all matters relating to completion of a sales order. Activities including follow-up on shipments and preparation of shipping documents to ensure 100% on time delivery is achieved.

JOB RESPONSIBILITIES

• Handle Import / Export / Direct shipments & local delivery orders
• Preparation of shipping documents for courier service
• Order processing, generate invoices, GRN through SAP System
• Follow up with forwarders on shipping documentation and delivery matters
• To maintain proper documentation for filing records
• Support logistics department in the preparation of shipping documents (Commercial Invoice, Packing List, B/L, Delivery Order, Certificate of Origin) for Imports, Exports, Local and Malaysia collection
• Liaising with Sales / Customer Services for shipping/delivery matters
• Apply shipping insurance & fumigation whenever required
• Stock takes / cycle count / Inventory Management
• Liaising with warehouse personnel for shipments / order delivery
• Issue Purchase Requisition (PR) for Logistics Department
• Any other duties as assigned by the Logistics Manager

JOB REQUIREMENTS

• GCE'A' Level or Diploma
• Relevant working experience in a manufacturing / trading environment
• Shipping knowledge (import/export/local delivery/direct shipment/incoterm)
• Able to handle routine data entries accurately and efficiently
• Good attitude, willing to learn and a good team player

For more information on our Company, please visit www.sunstream-industries.com

Opportunity

At Maersk, we have big plans for logistics and services. Our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever. We are entrepreneurs at heart, we embrace every change as an opportunity. The diverse perspectives and contributions of our people are a unique advantage as we cross each new frontier. Every day we challenge ourselves to do better, and we encourage each other to do the same.

We offer

By Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures, and locations.

Key Responsibilities

• Facilitating and managing activities involving cross-border/domestic operations, including transit warehouse, international linehaul, customs clearance, and last mile delivery in Singapore, Malaysia, Thailand, Vietnam, and China.
• Familiar with custom requirements, import and export procedures and documentations.
• Sourcing for rates from truck supplier as per the sale/customer's enquiry
• Handling all aspects of customer's requirements and problem solutions for their shipments
• Monitor and update shipment status, delays, or changes in delivery schedules.
• Managing cross-border trucking (CBT) billing and preparing reports for internal and external customers
• Assisting in auditing service provider bills and working with finance on payment
• Generating cross-border road freight (CBRF) reports
• Performing any other duties assigned from time to time.

We are looking for

• Bachelor Degree in Engineering, Logistics & Supply Chain, or equivalent
• At least 1-2 years of experience in Freight Operations and Logistics/Transportation Business involving road transportation.
• Work experience in cross-border trucking service is a plus.
• Proficiency in written and spoken English and Mandarin (required for communication with Mandarin-speaking vendors/partners)
• Self-starter with excellent communications and interpersonal skills with the ability to work with all levels internally, 3PLs, freight forwarders, suppliers and/or vendors
• Detail-oriented, with strong organizational skills and a sense of job ownership
• Adaptable, proactive, and possess a positive attitude and work ethics
• Ability to be flexible with working hours to meet deadlines for tasks and projects

Duties

• Deploy prime mover drivers to perform trucking job
• Fulfil customers’ deliveries and requirements
• Plan and assign the routes for truckers’ deliveries such as police escort
• Conduct toolbox meeting
• Liaise with workshop on vehicle repair / routine servicing
• Process drivers’ incentives payment
• Perform Port Clearance activities

Requirements

• Candidate must possess at least a GCE ‘O’ Level or its equivalent
• 1 year relevant experience in deployment of drivers for trucking/ loose cargo jobs
• Familiar with Portnet
• Able to communicate effectively with customers and drivers
• Able to work independently, multi-task and under pressure

Others

• 5.5 days work week
• Dental claim, medical and insurance, daily meal subsidy
• 2 way transport provide at Jurong East

Project Title: Singapore’s Inaugural Supply Chain & Connectivity Week 2024

[What you will be working on]

The intern will play a critical role in the organisation of Singapore’s inaugural Supply Chain and Connectivity (SCC) Week in October 2024, and to support in the smooth delivery of the following key outcomes: 

• Curation of the overall event programme that addresses the latest trends and developments in the supply chain and connectivity domain

• Develop the overall event marketing messages that reflects Singapore’s ambitions to be a globally leading supply chain and connectivity hub 

• Overall project management and to ensure overall smooth planning and execution for the event 

Learning outcomes and other experiences:

• Understand latest trends and developments that will pose threats and opportunities to the supply chain and connectivity domain 

• Understand Singapore’s strategic plans to strengthen our position as a globally leading supply chain and connectivity hub 

• Understand EDB’s efforts to partner global companies to develop and strengthen Singapore’s supply chain and connectivity ecosystem 

[What we are looking for]

• Singaporean/PR

• Studies in Supply Chain Management, Logistics, Project Management, Engineering or any related areas

• Available for a 3-month internship from Aug - Oct 2024

• Skills in marketing, PR or graphic design are a plus but not compulsory

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.  

The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 2,500 team members.

Key responsibilities include, but are not limited to:

· Perform daily assigned routing deliveries,

· Ensure that orders are matched against DO accurately,

· Ensure good product handling

· Identify defective products that may be rejected by customer during delivery

· Ensure that the working temperature in the reefer truck meets the standard requirement of -12 deg C,

· Be courteous and polite when dealing with final customers,

· Support customer service to respond to customers queries,

· All other ad-hoc operational activities

To be successful, you will have:

· To possess a Class 4 driving license

· Able to drive a reefer truck

· Need to carry weight of 10kg to 25kg goods as and when required

· Able to read English

· Know how to operate a stacker will be an advantage

What we offer in return:

· Medical, dental and insurance perks

· Free parking on site

· Competitive salary and bonus

· Employee Assistance Programme

· Volunteer Leave

· Work life balance

· Be part of a global organisation, focusing on feeding the world

Why Lineage?
 

Lineage is more than just a cold storage logistics business. We’re focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.

Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.

Benefits

Lineage provides safe, stable, reliable work environments, volunteer leave, employee assistance programme and growth opportunities.  Other benefits include bonuses, service awards, medical, dental and insurance perks.

Responsibilities:

• Driving a Prime Mover
• Trucking of empty or loaded containers / bulk liquid / loose cargoes

Requirements:

• Possess class 4/5 driving licence
• Preferably with 1 year experience in prime mover driving
• Good safety records with zero traffic demerit points
• Willing to work 5.5 days’ work week
• Perform overtime when required

Others:

• Flexible working hours
• Daily meal subsidy, meal, medical, insurance benefits

1. Establishing and maintaing relations with vendors and suppliers, ensuring timely deliveries.

2. Ensure inventory is managed efficiently to meet demands.

3. Overseeing transportation involves arranging the movement of goods, selecting optimal transportation methods, and ensuring compliance with legal and safety standards.

4. Plan and organize the daily operations to meet delivery timeline and expectation.

5. Manage manpower deployment.

6. Manage warehouse operations to ensure smooth operations flow.

7. Handling administrative matters relating to daily operations.

7. Any other matters as assigned.

Requirement

1. Have experience in logistics planning

2. Knowledge in MS skills

3. Good communication skills

Job Responsibilities:

• Handles day to day cleaning work
• Ensure that landscape area and Warehouse are well maintained
• Maintenance of landscaping/ Cleaning equipment
• Notify management of occurring deficiencies or needs for repair
• Make adjustment and minor repairs such as patch up, re-painting,etc
• Carry out any other duties related to primary duties
• Able to work independently
• Follow all health and safety regulations
• Other ad-hoc duties as assigned by Supervisor

Job Requirements:

• Able to work on a full time basis
• Willing to learn new landscaping equipment
• WSQ certificate in landscape operations ( Prefer)

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

Roles and Responsibilities:

1. Ensure the quality of their work

2. Operate in conformance with the requirements of the Integrated Management System in a safe and environmentally responsible manner

3. Stop work in progress or make appropriate notifications, including corrective and preventive actions when requirements are not being met.

4. Comply with all Company and Rules and Regulations.

5. Comply with all Health Safety and Environment requirements and regulations.

6. Responsible for sales order management.

7. Prepare delivery, shipping & order processing documents and liaise with forwarders and clients on daily delivery activities.

8. Ensure accurate and timely billing to customers.

9. Liaise with customers pertaining to the order, delivery and payment

10. Perform warehouse administration duties.

11. Using IWMS system to control all the customer import, export & local goods

12. Ensure all the goods detail furnish to customer are correct & tally.

13. Arrange the transport & packing job for customer if request.

Minimum Qualifications

1. Minimum ‘N’ Level or its equivalent
2. Bilingual in English and Mandarin.
3. PC literate.
4. Minimum 1 year of related experience.

Responsibilities:-

• Carry out in-yard / out-yard, stuffing / un-stuffing and loading / unloading operations
• Perform lifting operations
• Assist in forklift, chassis and heavy vehicles maintenance
• Daily maintenance and housekeeping of working area
• Able to carry out tasks proficiently and safely
• Ability to anticipate job activities, prepare tools and equipment
• To maintain high standard of productivity and safety through proper work attitude
• To maintain personal health so as to meet the physical demand on site.
• Other ad hoc operations duties.

Requirement:-

• Minimum "N" Level / ITE Certificate or equivalent
• Possess forklift license, rigger / signalman cert, lifting supervisor cert, WAH cert will be an advantage (those without will be sent for training)
• Possess some computer knowledge to input data into Warehousing Management System
• Those without experience but willing to learn with positive attitude are welcome to apply.
• Able to start work with short notice

Customer Service Specialist

Job Responsibilities:

• Key focal point in coordinating customer’s logistical needs and interfacing with operation.
• Good understanding of customer’s business model and operational program.
• Attain good knowledge of the terminal's infrastructure and facilities.
• Maintain a high-quality service level to all parties.
• Manage the customer’s expectations.
• Handle customer’s complaints or inquiries.
• Responsible for the planning, scheduling and co-ordinate daily activities for all customers with optimization and anticipation.
• Orders creation for executing operations into the stock accounting system.
• Communicate effectively with the Operations Department
• Monitor the progress of activities and the completion time to ensure and efficient planning of the next operation.
• Attend to changes and amendments required by customers (including after office hours).
• Attend to and troubleshoot issues or problems raised by Operations (including after office hours).
• Assist with any re-documentation.
• Prepare picking list.
• Prepares updates and monitors stock and orders in the system.
• Co-ordinates the daily operations activities
• Monitors the arrival and collection of shipment and liaises with forwarder on any late or delayed arrival and collection.
• Ensure data integrity for all inventory transactions updated in the system.
• Liaison between clients and warehouse staff on all goods receipts and goods release.
• Arranging and monitoring of goods collection and delivery.
• Perform system inventory reconciliation, weekly cycle count and stock-take.
• Ensure relevant documents are generated for all updates of activities and rates in the system
• Troubleshoot root causes for any inventory variances and assist in the formulation of appropriate preventive actions
• Prompt response to queries and ensure proper follow-up for any outstanding queries
• Assist in the investigations of service issues and ensure actions are undertaken to close off all issues with customers.
• Proactively seek improvement opportunities to improve current operations which can enhance the order processing turn-around time
• Compliance with ISO, GMP/GDP Guidelines
• Ensure the team adhered to ISO procedures, local authority regulatory guidelines on Good Manufacturing Practice (GMP) / Good Distribution Practice (GDP) as well as the client's Regional Quality System in Inventory Management
• Any other tasks/projects assigned by the immediate manager.

Invoicing

• Assist with weekly and monthly invoice generation
• Assist with generating and checking the accuracy of invoicing report
• On-time Administration of Billing and Reporting to customers

Reporting

• Assist with generating required monthly KPI reports
• Assist with Customers' weekly and monthly reporting
• Perform reporting of Key-Performance Indexes (KPIs) accurately and on-time

JOB DESCRIPTION

• Ensure operation procedures and practices are in line with company standard
• Organizing and maintaining the warehouse
• Basic warehouse duties - picking, packing, stock taking and inventory management
• Perform incoming, receiving, bulk break, verification of cargo & kitting
• Perform cycle counting related activities

Minimum Qualifications

• 6 years of formal primary education in country of origin
• Able to understand, read, write and speak simple English

Job Description

• Timely collection and delivery of container (eg. Import, Export etc) and cargoes.
• Perform daily checks on vehicle and ensure vehicle is in good condition prior before start of the day.
• Ensuring proper documentation e.g. delivery notes, pick up orders etc
• Comply to road & traffic rules while on duty
• Perform ad-hoc or other ad-hoc duties as assigned

Job Requirements

• Possess a valid Class 4 driving license
• Experience in driving Prime Mover Truck will be advantage, OJT will be provided.
• Familiar with routes and roads in Singapore
• A team player with good communication and interpersonal skills

JOB DESCRIPTION

• Ensure operation procedures and practices are in line with company standard
• Organizing and maintaining the warehouse
• Basic warehouse duties - picking, packing, stock taking and inventory management
• Perform incoming, receiving, bulk break, verification of cargo & kitting
• Perform cycle counting related activities

Minimum Qualifications

• 6 years of formal primary education in country of origin
• Able to understand, read, write and speak simple English

Responsibilities:-

• Deliver / collect cargoes via lorry as per job assigned.
• Ensure documents and cargo dimensions tally as per job order.
• Carry out cargo / road survey and ensure information is feedback to office without delay.
• Perform documentation clearance duty during police escort.
• Perform port / custom clearance duties for import / export shipment.
• Assist in field operations e.g. Lifting operations, loading / unloading, stuffing / unstuffing, cargo lashing / choking.
• Other ad hoc duties as assign

Requirement:-

• Minimum "N" Level / ITE Certificate or equivalent
• Possess class 3 driving license
• Possess forklift license, rigger / signalman, lifting supervisor, WAH cert will be an advantage (those without will be sent for training)
• Possess some computer knowledge to input data into Warehousing Management System
• Those without experience but willing to learn with positive attitude are welcome to apply.
• Able to start work with short notice

Responsibilities

• Assist in maintaining of building facilities on timely - servicing, inspection, equipment re-certification etc..
• Undertake minor repair and maintenance work.
• Conduct daily facilities inspection to identify any defect
• Determine and analyze the cause of defects, breakdowns and faults & provide suggestions to prevent any future occurrences
• Liaise and supervise contractors on facilities repair / renovation works to ensure acceptable standard of work
• Ensure that only authorize users have accessed to locked venue
• Other tasks as assigned by the Management

Requirements:

• Diploma holder in M&E / Civil Engineering or its equivalent
• 2 years of work experience in Facilities & Building Management
• Can work under minimal supervision and is pro-active