Customer Service Coordinator

SGD $2000 - $2500

Alternate 5.5 Days/week

Job Description

• Handles customer inquiries via phone or email
• Supports customers in providing quotations and follow up on the inquiry
• Create Job order and update on amendments accordingly
• Provides post-sales support and day-to-day business liaison with customers
• Ad hoc duties assigned

Requirements

• Certificates or qualifications equivalent to Secondary Education
• Minimum of 2 years of related working experience preferred
• Proficient in written and spoken English
• Good related customer service/sales coordination experience
• Able to multi-task and work with minimal supervision

Job Responsibilities

• Develop business plans & sales strategies to expand new sales leads to achieve sales targets.
• Build strong customer relationships & credibility with customers.
• Gather costing, generate a quotation, tender submission, and regular follow up.
• To execute plans and strategies set by General Manager and the company.
• Manage existing key account customers and establish new prospective customers’ account.
• Coordinate and attend site meeting with suppliers, contractors, customers and stakeholders.
• Providing and maintaining excellence customer service by identifying and addressing to the issues timely.
• Foster and manage relationships with key clients
• Work closely with the internal team to close sales.
• Provide accurate monthly sales forecasts and project tracking.
• Follow up on all sales inquiries.
• Other relevant duties assigned.

Job Requirements

• Min. 2 year of working experience in a related field
• Good leadership skill, problem solving, good conversational & writing skills
• Self- driven and results oriented
• Good Presentation, Negotiation, Prospecting Skills

Summary

- Working Hours: 8.00am - 5.00pm or 8.30am - 5.30pm, Monday - Friday

- Working Location: Tuas

- Salary Package: Basic $3,500 - $4,000 a month + Car Allowance + Petrol Subsidy

- Job Type: Full-time

Responsibilities:

• Lead and manage daily warehouse operations strategically.
• Ensure process compliance to meet customer expectations and KPIs.
• Oversee P&L performance, managing expenditures within budgets.
• Define operational requirements and implement new strategies and technologies.
• Engage with customers on commercial and operational matters, including contract renewals.
• Enforce security and safety measures in the warehouse.
• Monitor budgetary control and resource allocation for optimal utilization.
• Seek improvement opportunities to streamline processes and exceed service targets.
• Foster a team culture that encourages best practice sharing and staff feedback.
• Provide on-the-job training to enhance staff performance and productivity.
• Ensure stock inventory accuracy and maintain updated records.
• Maintain storage and office areas.
• Hold accountability for quality PPM and drive yearly CIP commitments.
• Handle other business-related matters as required.

Requirements:

• Diploma in a related field or equivalent.
• At least 5 years of managerial experience in the relevant field.
• Proven experience managing over 100 employees.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Access, VBA).
• Skilled in using and creating operations dashboards (e.g., Power BI, Tableau) for improvement.

_______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibilities:

• Lead and manage daily warehouse operations strategically.
• Ensure process compliance to meet customer expectations and KPIs.
• Oversee P&L performance, managing expenditures within budgets.
• Define operational requirements and implement new strategies and technologies.
• Engage with customers on commercial and operational matters, including contract renewals.
• Enforce security and safety measures in the warehouse.
• Monitor budgetary control and resource allocation for optimal utilization.
• Seek improvement opportunities to streamline processes and exceed service targets.
• Foster a team culture that encourages best practice sharing and staff feedback.
• Provide on-the-job training to enhance staff performance and productivity.
• Ensure stock inventory accuracy and maintain updated records.
• Maintain storage and office areas.
• Hold accountability for quality PPM and drive yearly CIP commitments.
• Handle other business-related matters as required.

Requirements:

• Diploma in a related field or equivalent.
• At least 5 years of managerial experience in the relevant field.
• Proven experience managing over 100 employees.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Access, VBA).
• Skilled in using and creating operations dashboards (e.g., Power BI, Tableau) for improvement.

_______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Duties And Responsibilities

• Able to carry out welding. Good welding skills on SMAW/TIG/MIG processes will be added advantage.
• Able to weld accurately and quickly and must be able to interpret.
• Operate and inspect completed work to determine success.
• Maintain a clean and organized work area on a daily basis
  Conduct daily machine and tool preventive maintenance.
• Perform scheduled maintenance on the equipment including forklift and excavator.
• Assist the welding Lead-hand to complete the work scope within the time frame given and perform self-inspection on finished workpiece.
• Demonstrates efficient job planning and time scheduling.
• Must execute all tasks with all prescribed safety equipment in place and person using applicable OSHA rules for themselves and the mechanical technicians.
• Any other tasks as and when assigned by manager/management.
• Ensure all incoming goods are received correctly and in good condition.
• Conduct weekly and monthly stock take and prepare inventory reports.
• Ensure store operations run smoothly and maintain housekeeping
• Any other ad hoc duties assigned·
  
  Requirements
• At least 4-5 years of relevant working experience in warehouse management other project management.
• Independent and fast learner with a positive attitude.
• Possessing a forklift license, Workplace Safety & Health in metalwork, construction sites, shipyard safety instruction course for workers' general trade, hot work trade will be an advantage.
• Experience in welding

Logistics cum Store Executive Responsibilities:

• Develop and implement logistics strategies and processes to ensure efficient and cost-effective transportation and distribution of goods.
• Manage and optimize transportation routes and carrier relationships to achieve timely delivery of products.
• Oversee inventory management and warehousing operations to maintain adequate stock levels while minimizing holding costs.
• Collaborate with internal teams (such as procurement, sales, and customer service) to coordinate logistics activities and resolve any issues that arise.
• Analyze logistics data, create reports, and make recommendations for improvements in logistics operations.
• Lead and mentor a team of delivery team and warehouse staff.

Logistics cum Store Executive Requirements:

• Proven work experience in the relevant field
• Experience in implementing operational processes
• Good working knowledge of operational procedures and policies
• Great communication and interpersonal skills

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time on-site role for an Office Cleaner at SH Cogent Logistics Pte Ltd located in Singapore. The cleanerwill be responsible for day-to-day tasks associated with cleaning and maintaining the cleanliness of the offices. This includes sweeping, mopping, vacuuming.

1. Ensure a clean and hygienic working environment including offices, meeting rooms, pantries, toilets, carpets, wall and glass windows by regularly cleaning the premises.

2. Clean floors, rooms, and pantry area (mopping, sweeping, vacuuming, dusting, emptying trash and spot-cleaning glass panels, doors, and windows)

3. Clean restrooms (washing toilets and urinals, cleaning and sanitizing fixtures and mirrors)

4. Take instructions from supervisor and/ or Management staff.

5. Additional duties as and when required.

6. Adhere to all company rules and regulations including safety rules.

7. Any other duties and responsibilities assigned from time to time.

Other Information:

1. Working hour: Monday to Friday 7.30am - 5.00pm

2. Subsidized lunch

3. Medical, dental & insurance benefits

Job Description

• Transport and deliver the products in a professional, safe, efficient, timely, and legal manner.
• Confirm customer order accuracy, including loading and unloading trucks, recording inventory, and managing deliveries.
• Safe driving of loaded and empty tanker trucks of various sizes, makes/models, and configurations.
• Complete all necessary paperwork and maintain records required by company, customers, and all local Laws & Regulations stipulated by local governmental agencies.

Job Requirements

• Applicants should possessed valid Class 4 license
• Applicants should have experience driving Trailer and/or Rigid Trucks
• Applicants will have to undergo 1.5 - 2 months of training

Working hours:

6 days work 7am to 7pm (1 off day as per schedule)

Safety bonus up to $1200 every 4 months

We regret that only shortlisted applicants will be notified

• Responsible for design process, layout costing and preparation of proposals to customers
• Work in coordination with sales, facilities, procurement and operations teams to develop in-country logistics solutions and pricing in support of new business growth
• Attend RFI/RFP/RFQ sessions with clients and provide clarification questions as needed
• Analyze given data and use existing information to make logical assumptions to fill the gap
• Provide logistics quotations for customer enquiries
• Present solutions to potential customers
• Support existing operations for expansion costing
• Collect data and perform statistical analysis for ad hoc project assignments
• Coordinate with regional excellence team or suppliers for new technologies available in the market

We’re looking for

• Degree or above in Supply Chain / Logistics Management or other related disciplines
• Relevant working experience in Supply Chain industry, with around 3 years of solutions design and/or contract logistics operations experience
• Experienced in using AutoCAD and SketchUp is advantageous.
• Possess strong analytical and problem-solving skills, with ability to work effectively and independently, in a fast-paced dynamic environment.
• Works with professional integrity
• Strong communicator (ability to communicate with both internal stakeholders and clients)
• Project management experience is highly valuable.

• Trucking of container from PSA / Jurong port/ Customer site / Loose cargo/KD
• Maintain truck in good condition.
• Fast paced work environment
• Achieve monthly KPI and Target
• Any other duties which may be assigned.

Requirements

• Possess Class 4 valid driving license
• Experienced in operating a Trailer Trucks
• Experienced in container trucking
• Familiar with Singapore Road
• Mondays to Saturdays.
• A team player with good communication and interpersonal skills

Logistics Coordinator

Job Responsibilities:

• Loading, transporting, and delivering goods to clients or businesses in a safe, timely manner.
• Reviewing orders before and after delivery to ensure that orders are complete, charges are correct (COD) and customer is satisfied.
• Work closely with Operations and Customer Service on goods to deliver.
• Providing excellent customer service and adhering to assigned routes and following time schedules.
• Abiding by all transportation laws, ensure vehicle cleanliness and maintain a safe driving record.

Job Requirement：

• Valid Class 3 or Class 4 Singapore Driving license.
• Good driving record. Minimum 3-4 years Driving experience
• Willingness to adhere to assigned routes, schedules, safety procedures and transportation laws.
• Able to walk, drive, lift and carry heavy items for extended periods.

Preferred Skills:-

• Good Customer Service skills.
• Fluent English and Chinese Verbal and written skill.

Welcome Singaporean / PR

Interested applicants please whatsapp 92354524 your resume. only shortlisted candidates will be notified.

Create policies or procedures for logistics activities.
2) Plan or implement material flow management systems to meet production requirements.
3) Train delivery personnel in roles or responsibilities regarding logistics strategies.

4) Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
5) Implement specific customer requirements, such as internal reporting or customized transportation metrics.
6) Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.

7) Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives.
8) Negotiate transportation rates or services.
9) Design models for use in evaluating logistics programs or services.

10) Supervise the work of logistics specialists, planners, or schedulers.
11) Prepare or file certification applications.
12) Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
13) Recommend purchase of new or improved technology, such as automated systems.
14) Develop risk management programs to ensure continuity of supply in emergency scenarios.
15) Plan or implement improvements to internal or external logistics systems or processes.
16) Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
17) Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies.
18 Direct or coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources.
19) Conduct or review audits for logistics activities, such as storage, distribution, or transportation.

Job Description

• Assist in the development and implementation of HR policies and procedures
• Handle recruitment processes, including sourcing, interviewing, and onboarding new hires
• Handle application, renewal and all matters relating to Work Passes
• Coordinate employee training and development initiatives
• Assist in Training Administration
• Handle employee relations and conflict resolution
• Ensure compliance with labor laws and regulations
• Assist in salary administration and benefits management
• Monitor and report on HR metrics and trends
• Support the Senior HR Manager in daily HR activities

Qualifications:

• Diploma in Human Resources, Business Administration, or a related field
• Proven experience in HR management or related roles
• Knowledge of employment laws and regulations
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficient in HR software (Opensoft) would be an added advantage

1) Daily inbound and outbound order handling

2) Updating of Warehouse Management System data

3) Communicate effectively with customer on issue arise on order and inventory

4) Weekly and monthly operation billing and KPI report/data preparation

5) Inbound/outbound document sorting, checking and filing

1. Able to operate forklift and stacker.

2. To perform whse operation job pick, scan , pack and house keeping

3. To do monthly cycle count.

4. To do ad-how job assigned by supervisor.

• Analyse data on Workplace Safety and Health (WSH) performance, conditions and practices.
• Carry out WSH compliance inspections.
• Clarify WSH programme requirements to employees.
• Coach team members on how to conduct proper risk assessment to identify and mitigate safety and health hazards on work activities.
• Conduct WSH incident and accident investigations.
• Conduct document reviews of Workplace Safety and Health Management System (WSHMS) reports.
• Coordinate Emergency Preparedness and Response Plan (EPRP) drills and the maintenance of emergency response equipment.
• Coordinate WSH programme initiatives.
• Develop and deliver safety briefings.
• Evaluate WSH non-compliance, unsafe work conditions and practices to identify WSH performance gaps.
• Evaluate impact of health hazards to employees' safety and prioritise issues based on severity.
• Highlight barriers in complying with WSH policy and procedure.
• Identify areas for improvement in the WSHMS.
• Implement Emergency Preparedness and Response Plan (EPRP) and communicate it to stakeholders.
• Implement Workplace Safety and Health Management System (WSHMS) and Risk Management (RM) plans within scope of own work.
• Maintain WSHMS documentation.
• Monitor the implementation progress of recommended WSHMS improvements.
• Propose corrective and preventive measures to address root cause of incident.
• Review investigation findings to identify causes of incidents and accidents.
• Support Workplace Safety and Health (WSH) policy and procedure implementation.

job scopes:

1. Sales marketing to achieve sales target.

2. Planning and scheduling of daily activities.

3. Meeting customer and promote company services

4. To communicate with China customers.

5. To handle both Singapore and China company accounts.

6. Require to travel to and from singapore and China.

Job Responsibilities

• Check arrival date upon receiving of documents;
• Check with carriers/co-loader for the vessel arrival and surcharges;
• Arrange prepare payment voucher;
• Arrange payment to carriers/co-loader;
• Prepare import permits;
• Providing pre-alerts upon receving documents from counterpart;
• Liaise with transporter to arrange delivery to customers;
• Coordinate with customers and transporter regarding delivery and documentation;
• Invoice issuance to customer in timely manner;
• Filling and archiving documents in system as per audit requirements;
• Update customer whenever there is delay on a daily basis.

Requirements

• Relevant work experience will be advantageous
• Self-discipline, initiative, and able to work independently
• Team player with good interpersonal and communication skills
• Customer Service oriented

Job Description

• Perform system data entries and related functions for customer and "Internal Warehouse Management System" (iWMS)
• Coordinate with customers and internally for operations and inventory related matters
• Ensure all paperwork, system and filling are completed accurately and on time
• Plan and follow-up on Orders to ensure timely delivery
• Maintain accurate and updated inventory records
• Generate accurate billing invoices, inventory reports and related reports as per the deadline
• Attend to customer enquiries and ensure all requests and issues are resolved
• Any other duties assigned

Job Requirement

• Minimum a professional or NITEC Certificate or equivalent
• Positive attitude, detail-oriented,organised,and able to prioritise tasks
• Good interpersonal, communication and analytical skills

Position Summary

This position is reponsible for the preparation of operations documents, timely updates WMS and provide support in general logistics administrative functions.

Assist the warehouse operation in the daily office activities and cutomers communication.

Job Description

- Provide administrative support to warehouse operations

- Assist in coordination and preparation of all necessary documentation for the movement of cargo, maintain report and files for all operations records

- Communicate with external customers and to attend to their enquiries

- Data Entry

- Handle any other ad-hoc/administrative duties

International bicycle company established in Singapore since 1997 and we are looking for talented hands-on people to join our team. If you are a customer friendly, hardworking person who likes to work on bikes and have fun, you should consider joining our family. We are looking for committed people who have good work ethics.

We promise you a place you can learn, continue to grow your skill set and where you will feel accomplished.

Responsibilities:

logistics
- Overseeing all supply chain operations.
- Organizing and managing inventory, storage, and transportation.
- Analysing and optimizing logistical procedures.
- Ensuring the safe and timely pick-up and delivery of shipments.- Monitoring shipments, costs, timelines, and productivity.- Addressing and resolving shipment and inventory issues.
- Arranging and packing online orders
- Monthly stocks check/take
- Any other tasks assigned by management.

Mechanic
- Servicing and bike repair according to our service package for all kinds of bikes (mountain, folding, hybrid and road bikes).
- Analysing, troubleshooting, and carrying out bicycle maintenance and repair.
- Assembling, building and assessing new bikes before they go to our customers.
- Listening to customers, identifying problems, developing and proposing solutions as well as providing quotes

Requirements:

- Skilled mechanic with over 2 years’ experience of repairing & maintenance of high-end bicycles. 1 year experience logistics related role.
- Excellent interpersonal & communication skills.
- IT savvy, familiar with SAP
- Good time management
- Team player

Additional Details & Benefits

i. This is a full-time position; 44 hours, 5.5days per week, both weekdays and weekends
ii. Competitive remuneration + annual salary increment + variable performance bonus + long service award (second year onwards) + Birthday voucher
iii. Basic medical benefit
iv. Friendly and dynamic environment
v. Free Bicycle
vi. For committed and proven staff: overseas trip to the factory and HQ to see the birthplace of the company and where the bicycles are made as well as additional learning and professional development to sharpen skills and learn about new innovations in the bicycle industry.

Responsibilities:

• Supervise receiving, storing, packing and issuing inventory; timely deliveries of inbound and outbound freights/shipments/land transportation.
• Plan for storage of incoming and outgoing inventory and ensure materials and transportation are efficiently and economically coordinated.
• Coordinate with custom broker for customs declaration commodity inspections and resolve any shipment issues.
• Responsible for all export operations and documentation and dealing with forwarders and suppliers.
• Establish and ensure adherence to schedules, budgets, work plans and performance requirements.
• Ensure adherence to contractually agreed specifications and standards including accreditation/class bodies and liaise with such accreditation bodies if required.
• Ensure proper gathering and distribution of all records, forms and reports pertaining to the receipt, storage, movement and control of equipment and materials.
• Oversee inventory control processes to ensure accurate stock levels and minimize discrepancies.
• Accountable for the management of inventory in ERP - ensuring proper system setup, process controls and efficient and accurate transactional processing.
• Conduct yearly and periodic inventory audits and cycle count to ensure stock accuracy and integrity.
• Foster a culture of safety, efficiency, and continuous improvement.
• Collaborate with other departments to streamline processes and improve overall efficiency.

Requirements

• Minimum 5-year experience, preferably in similar capacity and industry.

• Diploma or Trade Certificate in Logistics, Supply Chain, Warehousing Management or a related field.

• Proficient in MS Office skills and ERP systems.

• Meticulous, resourceful, able to multi-task.

• Good interpersonal, collaboration and problem-solving skills.

• Forklift operating licence will be advantageous.

*** SINGAPOREAN ONLY ***

• Basic $1800-$2400 (depends on experience)
• AWS + Bonus + Yearly increment
• Mon-Fri 9am-5.30pm, Alternate Sat 9am-1pm
• Location : Jurong East
• **Logistics MNC**

Responsibilities:

• Provide customer service support via phone and email
• Monitor incoming and outgoing shipment
• Prepare import and export shipments documentation
• Perform any other duties as and when assigned

Requirements:

• At least O Level and above
• At least 1 year Customer Service experience in related field
• Proficient in MS office
• Able to commit OT when required

For consideration, kindly submit your CV by clicking “APPLY” or email to [email protected]

**Only shortlisted candidate would be notified**

We are looking for a dedicated and skilled Customer Service Officer to join our team. In this role, you'll manage various customer service operations, including handling inquiries, preparing quotations, managing orders, and ensuring accurate billing. Fluency in Mandarin is crucial for effectively communicating with our logistics counterparts in China. The role will require prior customer service experience, strong communication skills in both English and Mandarin, and excellent attention to detail.

RESPONSIBILITIES

· Respond promptly and courteously to customer inquiries via various communication channels, such as email, phone, or chat.

· Prepare accurate and timely quotations for customers based on their requirements.

· Acknowledge receipt of customer orders and provide confirmation of order details.

· Process billing and invoicing accurately and efficiently, ensuring compliance with company policies and procedures.

· Generate and maintain sales reports to track performance and provide insights for decision-making.

· Regularly check and update stock levels to ensure accurate inventory management.
(This responsibility is to be fulfilled only in the absence of the Operations Executive)

JOB REQUIREMENTS/QUALIFICATIONS:

· Minimum of a high school diploma or equivalent. Additional qualifications or certifications in customer service or related fields are a plus.

· Proficient in speaking, reading, and writing Mandarin to effectively communicate with our logistics counterparts/partners in China.

· Experience in a customer service role, preferably in a retail or sales environment.

· Meticulous attention to detail to ensure accuracy in stock management, quotation preparation, and billing processes.

· Excellent verbal and written communication skills in English and Mandarin to interact professionally with customers.

· Strong organizational skills to prioritize tasks, manage workload efficiently, and meet deadlines.

· Proficiency in using computer software and systems for order processing, billing, and generating sales reports.

Primary Location

· 6 Tuas Avenue 6 / 20 Penhas Road

Working Hours/Days

· 5 days / Monday to Friday: 8:30am to 5:30pm

An expanding SME Logistics company is looking for a dynamic sales to join our team.

If you have the relevant logistics experience, we like to hear from you.

You should possess the following;

1. At least 1 year experience in the logistics / freight forwarding / shipping industry

2. GCE N or O level

3. Possess class 3 driving license with own car

4. Good command of English

5. Resourceful & good inter-personal skills