Customer Service Specialist

Job Responsibilities:

• Key focal point in coordinating customer’s logistical needs and interfacing with operation.
• Good understanding of customer’s business model and operational program.
• Attain good knowledge of the terminal's infrastructure and facilities.
• Maintain a high-quality service level to all parties.
• Manage the customer’s expectations.
• Handle customer’s complaints or inquiries.
• Responsible for the planning, scheduling and co-ordinate daily activities for all customers with optimization and anticipation.
• Orders creation for executing operations into the stock accounting system.
• Communicate effectively with the Operations Department
• Monitor the progress of activities and the completion time to ensure and efficient planning of the next operation.
• Attend to changes and amendments required by customers (including after office hours).
• Attend to and troubleshoot issues or problems raised by Operations (including after office hours).
• Assist with any re-documentation.
• Prepare picking list.
• Prepares updates and monitors stock and orders in the system.
• Co-ordinates the daily operations activities
• Monitors the arrival and collection of shipment and liaises with forwarder on any late or delayed arrival and collection.
• Ensure data integrity for all inventory transactions updated in the system.
• Liaison between clients and warehouse staff on all goods receipts and goods release.
• Arranging and monitoring of goods collection and delivery.
• Perform system inventory reconciliation, weekly cycle count and stock-take.
• Ensure relevant documents are generated for all updates of activities and rates in the system
• Troubleshoot root causes for any inventory variances and assist in the formulation of appropriate preventive actions
• Prompt response to queries and ensure proper follow-up for any outstanding queries
• Assist in the investigations of service issues and ensure actions are undertaken to close off all issues with customers.
• Proactively seek improvement opportunities to improve current operations which can enhance the order processing turn-around time
• Compliance with ISO, GMP/GDP Guidelines
• Ensure the team adhered to ISO procedures, local authority regulatory guidelines on Good Manufacturing Practice (GMP) / Good Distribution Practice (GDP) as well as the client's Regional Quality System in Inventory Management
• Any other tasks/projects assigned by the immediate manager.

Invoicing

• Assist with weekly and monthly invoice generation
• Assist with generating and checking the accuracy of invoicing report
• On-time Administration of Billing and Reporting to customers

Reporting

• Assist with generating required monthly KPI reports
• Assist with Customers' weekly and monthly reporting
• Perform reporting of Key-Performance Indexes (KPIs) accurately and on-time

JOB DESCRIPTION

• Ensure operation procedures and practices are in line with company standard
• Organizing and maintaining the warehouse
• Basic warehouse duties - picking, packing, stock taking and inventory management
• Perform incoming, receiving, bulk break, verification of cargo & kitting
• Perform cycle counting related activities

Minimum Qualifications

• 6 years of formal primary education in country of origin
• Able to understand, read, write and speak simple English

Job Description

• Timely collection and delivery of container (eg. Import, Export etc) and cargoes.
• Perform daily checks on vehicle and ensure vehicle is in good condition prior before start of the day.
• Ensuring proper documentation e.g. delivery notes, pick up orders etc
• Comply to road & traffic rules while on duty
• Perform ad-hoc or other ad-hoc duties as assigned

Job Requirements

• Possess a valid Class 4 driving license
• Experience in driving Prime Mover Truck will be advantage, OJT will be provided.
• Familiar with routes and roads in Singapore
• A team player with good communication and interpersonal skills

JOB DESCRIPTION

• Ensure operation procedures and practices are in line with company standard
• Organizing and maintaining the warehouse
• Basic warehouse duties - picking, packing, stock taking and inventory management
• Perform incoming, receiving, bulk break, verification of cargo & kitting
• Perform cycle counting related activities

Minimum Qualifications

• 6 years of formal primary education in country of origin
• Able to understand, read, write and speak simple English

Have to be familar with loose cargo & container operations, customs regulations, shipments and port regulations, including import & export.

To liaise with customers on their request for our transport services.

To assist operation controller with planning next day route details and assign jobs to drivers.

To assist with data entry on drivers jobs in google drive.

To assist with quotations for customers.

To apply LTA permits for oversized vehicles and CISCO escort

5.5 days week

Responsibilities:-

• Deliver / collect cargoes via lorry as per job assigned.
• Ensure documents and cargo dimensions tally as per job order.
• Carry out cargo / road survey and ensure information is feedback to office without delay.
• Perform documentation clearance duty during police escort.
• Perform port / custom clearance duties for import / export shipment.
• Assist in field operations e.g. Lifting operations, loading / unloading, stuffing / unstuffing, cargo lashing / choking.
• Other ad hoc duties as assign

Requirement:-

• Minimum "N" Level / ITE Certificate or equivalent
• Possess class 3 driving license
• Possess forklift license, rigger / signalman, lifting supervisor, WAH cert will be an advantage (those without will be sent for training)
• Possess some computer knowledge to input data into Warehousing Management System
• Those without experience but willing to learn with positive attitude are welcome to apply.
• Able to start work with short notice

Responsibilities

• Assist in maintaining of building facilities on timely - servicing, inspection, equipment re-certification etc..
• Undertake minor repair and maintenance work.
• Conduct daily facilities inspection to identify any defect
• Determine and analyze the cause of defects, breakdowns and faults & provide suggestions to prevent any future occurrences
• Liaise and supervise contractors on facilities repair / renovation works to ensure acceptable standard of work
• Ensure that only authorize users have accessed to locked venue
• Other tasks as assigned by the Management

Requirements:

• Diploma holder in M&E / Civil Engineering or its equivalent
• 2 years of work experience in Facilities & Building Management
• Can work under minimal supervision and is pro-active

Job Description & Requirements

Primary Objective(s)

• This position is responsible for effective handling of Spot-Bid / Tenders from customers and aligning opportunities with the company’s strategic objectives
• Provide leadership on pricing process, standards and quality to ensure complete and competitive pricing

Duties and Responsibilities

• Translate and cascade customer’s pricing instructions into RFQ pricing instructions for involved country pricing teams
• Checking for completeness and correctness of submissions in accordance to customer requirements
• Coordinate with multiple stakeholders including local office teams to ensure timely responses on pricing offers
• Reviews and benchmark pricing received from the countries to ensure competitive submission to the customer
• Handle pricing enquiries from countries
• Comprehensive translation from internal pricing file to external customer file
• Ensure timely, competitive and complete submission of RFQ rate cards and other requirements
• Monitor and follow up on bid status and results
• Support agreed pricing process, data quality and compliance
• Upload pricing team’s performance and support pricing head in the quality assessment of the countries
• Work with and keep updated with pricing relevant software
• Update an maintain RFQ tracker in internal reports and management system

Skills and Experience

• At least a diploma in logistics and supply chain management or relevant
• Minimum 3 years of working experience in logistics or supply chain
• Strong computer skills, especially in Microsoft Excel (Pivot table, V/H-Lookup etc)
• Good project management skills to stay on top of multiple deadlines for multiple bids in parallel
• Good communication and interpersonal skills to properly engage with country pricing teams of different cultural backgrounds
• Strong analytical mind ideally paired with operational experience to be able to quickly understand and challenge country bid input
• Ability to work under pressure to cope with periods of high workload and tight timelines
• Proven ability to work independently and as a team member
• Fluency in English

Responsibilities:

• Handle delivery of goods to various locations
• Ensure delivery is on time
• Checking the goods before every delivery
• Follow safety standards and road regulations

Requirements:

· Able to work OT

· Familiar with Singapore directory

· Good driving record

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally

Job Responsibilities:

• Key focal point in coordinating customer’s logistical needs and interfacing with operation.
• Good understanding of customer’s business model and operational program.
• Attain good knowledge of the terminal's infrastructure and facilities.
• Maintain a high-quality service level to all parties.
• Manage the customer’s expectations.
• Handle customer’s complaints or inquiries.
• Responsible for the planning, scheduling and co-ordinate daily activities for all customers with optimization and anticipation.
• Orders creation for executing operations into the stock accounting system.
• Communicate effectively with the Operations Department
• Monitor the progress of activities and the completion time to ensure and efficient planning of the next operation.
• Attend to changes and amendments required by customers (including after office hours).
• Attend to and troubleshoot issues or problems raised by Operations (including after office hours).
• Assist with any re-documentation.
• Prepare picking list.
• Prepares updates and monitors stock and orders in the system.
• Co-ordinates the daily operations activities
• Monitors the arrival and collection of shipment and liaises with forwarder on any late or delayed arrival and collection.
• Ensure data integrity for all inventory transactions updated in the system.
• Liaison between clients and warehouse staff on all goods receipts and goods release.
• Arranging and monitoring of goods collection and delivery.
• Perform system inventory reconciliation, weekly cycle count and stock-take.
• Ensure relevant documents are generated for all updates of activities and rates in the system
• Troubleshoot root causes for any inventory variances and assist in the formulation of appropriate preventive actions
• Prompt response to queries and ensure proper follow-up for any outstanding queries
• Assist in the investigations of service issues and ensure actions are undertaken to close off all issues with customers.
• Proactively seek improvement opportunities to improve current operations which can enhance the order processing turn-around time
• Compliance with ISO, GMP/GDP Guidelines
• Ensure the team adhered to ISO procedures, local authority regulatory guidelines on Good Manufacturing Practice (GMP) / Good Distribution Practice (GDP) as well as the client's Regional Quality System in Inventory Management
• Any other tasks/projects assigned by the immediate manager.

Invoicing

• Assist with weekly and monthly invoice generation
• Assist with generating and checking the accuracy of invoicing report
• On-time Administration of Billing and Reporting to customers

Reporting

• Assist with generating required monthly KPI reports
• Assist with Customers' weekly and monthly reporting
• Perform reporting of Key-Performance Indexes (KPIs) accurately and on-time

Responsibilities

• Conduct pre-operational checks on prime mover and chassis and communication system before executing job operation
• Ensure that the vehicle is in good condition for delivery & collection of containers and loose cargoes on timely
• To adhere and to abide with all Singapore ports, shipyards and road safety rules and regulations
• Report vehicle issues & accident to Controller
• Follow job orders given by Controller
• Transport container and loose cargoes according to the assigned schedule

Requirements

• Primary or Secondary school education
• Able to understand basic English & Mandarin
• Minimum 2 years of working experience as Prime Mover Driver
• Possess Class 4 or 5 license
• Good driving record with no traffic violation record
• Some working experience in Container or Loose Cargo
• Able to start work immediately or short notice
• Able to work independently and/or as a team

Responsibilities:-

• Deliver / collect cargoes via lorry as per job assigned.
• Ensure documents and cargo dimensions tally as per job order.
• Carry out cargo / road survey and ensure information is feedback to office without delay.
• Perform documentation clearance duty during police escort.
• Perform port / custom clearance duties for import / export shipment.
• Assist in field operations e.g. lifting operations, loading / unloading, stuffing/unstuffing, cargo lashing / choking.
• Other ad hoc duties as assign

Requirement:-

• Minimum "N" Level / ITE Certificate or equivalent
• Possess class 3 driving license
• Possess forklift license, rigger/signalman cert, lifting supervisor cert, WAH cert will be an advantage
• Able to start work with short notice

Roles and Responsibilities:

1. Ensure the quality of their work

2. Operate in conformance with the requirements of the Integrated Management System in a safe and environmentally responsible manner

3. Stop work in progress or make appropriate notifications, including corrective and preventive actions when requirements are not being met.

4. Comply with all Company and Rules and Regulations.

5. Comply with all Health Safety and Environment requirements and regulations.

6. Responsible for sales order management.

7. Prepare delivery, shipping & order processing documents and liaise with forwarders and clients on daily delivery activities.

8. Ensure accurate and timely billing to customers.

9. Liaise with customers pertaining to the order, delivery and payment

10. Perform warehouse administration duties.

11. Using IWMS system to control all the customer import, export & local goods

12. Ensure all the goods detail furnish to customer are correct & tally.

13. Arrange the transport & packing job for customer if request.

Minimum Qualifications

1. Minimum ‘N’ Level or its equivalent

2. Bilingual in English and Mandarin.

3. PC literate.

4. Minimum 1 year of related experience.

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally

Bachelor's degree in Information Technology, Computer Science, or a related field

Minimum 5-7 years of SAP MM/LOG experience working in Implementation / Rollout/Support projects.

Functional Expertise: Proficient SAP MM knowledge and thorough with SAP MM Customizations, Master Data, SAP Reports etc. SAP ALE/EDI (IDOC) expertise, Integration with external partner systems. Technical Expertise: ABAP debugging skills Open to explore for solutions or ideas by stretching out of the normal SAP borders and looking various avenues like SAP OSS notes, Internet and other means so that an extra mile could be reached. Take initiative to research and understand areas of concern relating to project/task assigned to, not necessary confining to SAP specific. Involve with designing and developing world-class solutions and demonstrating SAP best industry practices as well. Communicating with business users for better understanding of the requirements and converting the same into Functional Specification document Getting the new design/developments approved from Client internal SAP Central Control Board. Manage the SAP deliverables and also co-ordinate with different non-SAP teams for the project deliverables. Working closely with SAP ABAP technical team for the developments. Working with external partners like 3PL, OEMs and Carriers Unit testing and Integration testing of the deliverables Provide support to business users during UAT phase of the project and resolving issues if any. End User training and Handover KT to the SAP Production team. Communicating with other SAP modules such as SAP-SD & SAP-FICO for better understanding of business scenarios.

Key Responsibilities:

· Ensure deliveries are executed in a Timely and Right First Time manner to foster customer satisfaction, and pro-actively communicate delivery related information and mitigation plans (where appropriate) to stakeholders.

· Ensure Transport Service Providers operate in Safe and Compliance (Quality and Business) fashion.

· Review, develop, monitor, and enforce the appropriate Service Level Agreement with Service Providers.

· Engage internal and external stakeholders to align operational imperatives and deliverables.

· Initiate and manage projects related to service, efficiency and / or savings improvements and drive all team members to engage in Continuous Improvement initiatives for their respective area of responsibility.

· Direct and coordinate the distribution from external warehouse.

· Review escalation of issues from customers' or shippers' and reviews complaints regarding distribution services.

We value:

· Diploma/Degree holder majoring in Supply Chain or business-related discipline.

· 3 to 5 years relevant experience in International/cross border logistics.

· Valid professional certification relating to international and local Dangerous Goods regulations: IATA, IMDG preferred.

· Good knowledge of International/cross border logistics process and incoterms

· Experience with Letter of Credit will be advantageous.

· Experience with SAP Shipping & Transportation module preferred.

· Excellent communication skills (English)

· Proficient in Microsoft office like Excel/VBA.

We offer:

· A global and diverse working environment

· Highly dynamic and multicultural company

· Fair and competitive remuneration package

Based in Tuas, Singapore

About Us

Pacific Refreshments Pte Ltd (The Coca-Cola Company) is a strategic concentrate manufacturing plant in Asia. We are an export facility, specializing in the manufacturing of concentrates and beverage bases, with a complex portfolio, supporting the ASEAN, South Pacific and Southwest Asia business units. We are on a journey of growth - having completed the construction and expansion of our site towards doubling our manufacturing capacity in recent years. We have also embarked on our digital transformation journey, striving to be the Lighthouse for the Consumer Products Supply (CPS) plants in Asia and to be a leader in digital transformation.

Pacific Refreshments Pte Ltd is a winner of the ‘2020 HR Asia Best Companies to Work For’ Award.

What You’ll Do For Us:

This role will oversee the company's trade compliance program, manage transportation and logistics operations, and coordinate with various stakeholders. You'll be working with the Plant General Manager, Plant Finance Manager, Plant Planning Logistic Manager, Trade Compliance Plant Project Lead, Corporate Trade Compliance Manager, OU/CPS Legal team, Share Service Supply Chain, and CPS Corporate Finance Team.

• Stay abreast of international trade laws, customs regulations, and trade agreements to ensure compliance and manage communication with relevant local authorities.
• Work collaboratively with function leaders and stakeholders to follow import/export and sanctions laws and regulations and address operational issues with timely corrective actions.
• Coordinate with Corporate Legal for engagement with customs authorities and agencies to resolve inquiries, setting up new shipping lanes, SAP set-up, and customs requirements.
• Carry out transportation and logistics operations effectively, managing 3rd party in-plant traffic coordinators and optimizing utilization rate and route of vehicles.
• Deliver training to raise awareness of compliance requirements and best practices amongst employees, while overseeing internal audits to identify non-compliance areas.
• Ensure the completeness of shipment documentation, reviewing import/export documents for accuracy and consistency; Monitor dispatch status and logistics needs, triggering the creation of necessary paperwork.
• Support the execution of the company's trade compliance program, proposing enhancements in line with changing regulations and business needs.
• Manage and validate the invoicing processes with carriers and finance teams, taking responsibility for claim management process and coordination.
• Report compliance breaches or emergencies related to global trade activities, supporting the implementation of contingency plans.
• Work on transportation initiatives with internal and external customers to improve total supply chain performance and ensure smooth and effective transportation of goods.
• Lead the operations team, including a network of internal and external stakeholders, to effectively execute transportation operations for import and export activities and achieve desired business objectives.

Qualifications & Requirements:

• Minimum 3 years of trade compliance experience with a strong understanding of ASEAN, Singapore FTA, and supply chain management.
• University degree in a related field with 2+ years of people leadership experience in a supply chain environment.
• Knowledge in transportation, logistics, Incoterm, trans-shipment, with preferred IATA, IMDG certifications.
• Proficiency in government and supplier relationship management.

If this sounds like something you're interested to explore further, we look forward to meeting you in our Happiness Factory!

Able to handle all Logistics aspects of the company.Handle staff and heavy logistics vehicles in a large scrap yard environment. Able to work under different weather condition in open yard environment. The job requires odd working hours and able to work extra on weekends whenever needed. The location of work is Tuas and Sungei Kadut. Able to work in heavy machinery industries (scrap) environment.

Key Tasks:

• Process incoming and outgoing customer’s orders
• Follow up on customer’s requests and scheduled orders
• Liaise with warehouse on picking and packing matters
• Generate picking lists and delivery orders for warehouse and transport departments
• Response to customer’s complaints
• Other ad hoc duties as assigned by the Manager
• Check with the relevant stakeholders if there’s any discrepancy in the orders

Skills & Competencies:

• Minimum ITE NITEC / Higher NITEC in Logistics / Administration studies
• At least 1 year of related experience in the same capacity
• Able to commit OT, including alternate weekend duties
• Able to execute the tasks independently

Responsibilities:

• Ensure timely collection & delivery of goods
• Check and account for goods collected and delivered
• Perform delivery duties courteously and professionally
• Collection and counter-check invoices

Requirements:

• Valid Class 3 driving licence
• At least 1 year(s) of working experience in the related field
• Able to handle loading/unloading of goods
• Must be willing to work overtime

Working Location:

• Sungei Kadut

Free shuttle Bus from Chua Chu Kang MRT & Yew Tee MRT to Gain City Megastore @ Sungei Kadut

Job Description

Load, unload, check and inspect

Pack, label, package, stock, organise and re-arrange product

Job Responsibilities

• Responsible for loading and unloading of goods.
• Manage picking-up, receiving and storing of goods.
• Warehouse housekeeping.
• Perform cycle count/stock count.
• Any other duties assigned by the supervisor.

Requirements

• Must have WSQ Operate Forklift Course (Without class 3 license) certificate.
• Possess Singapore Class 3 driving license will be an added advantage.
• Some relevant working experience in store/warehouse environment will be an added advantage
• 5.5 days work week
• Willing to work on weekend and overtime.

Free shuttle Bus from Chua Chu Kang MRT & Yew Tee MRT to Gain City Megastore @ Sungei Kadut.

Responsibilities:

• Drive bus to pick up and drop off passengers at designated locations
• Drive bus according to a planned route according to a time schedule
• Responsible for the safety and comfort of passengers while they travel on bus
• Ensuring proper vehicle maintenance, observing safety and traffic rule
• Maintaining cleanliness inside and outside the truck
• Have good and clean driving records

Requirements:

• Valid Class 3 & 4 driving Licence.
• Valid Vocational Licence.
• Willing to work on weekends.

Work Location:

• Gain City Megastore at Sungei Kadut, Singapore

Note:

• Only shortlisted candidates will be notified.

Duties & Responsibilities:

• Measure and report the effectiveness of warehousing activities and employees performance.
• Organize and maintain inventory and storage area.
• Perform periodic provisioning (i.e. Based on historical usage and future forecast, propose the replenishment level and max stock level).
• Monitor, track and report the status of all spare parts.
• Perform issuance of materials to workshop and raise purchase requisitions for materials demanded by workshop.
• Review of operation status with management on a timely and regular basis.
• Maintain good warehouse stock keeping and clean environment at all time.
• Communicate job expectations and coach employees.
• Issue and manage all fleet and keys issue to sub-con and internal vehicle.
• Maintain items record, document necessary information and utilize reports to project warehouse status.
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices.
• Confer and coordinate activities with other departments.
• Any other ad-hoc duties as assigned by the superior.

Requirements:

• Minimum Diploma in Logistics and Supply Chain or equivalent.
• Minimum 5 years of relevant working experience.
• Possess Singapore Class 3 driving license (Class 4 and/or Forklift license will be an added advantage)
• Highly effective supervisory skills and techniques.
• Knowledge of warehouse software packages and MS Office proficiency.
• Ability to input, retrieve and analyse data.
• Hands-on commitment to getting the job done.
• Excellent communication and interpersonal skills
• Proven ability to direct and coordinate operations.

Free shuttle Bus from Chua Chu Kang MRT & Yew Tee MRT to Gain City Megastore @ Sungei Kadut