This is an Internal/In-house, full-time/permanent position with Adecco.
Working Location: Central Area, Orchard
Job Description
Design & Implementation
- Solicit thorough understanding of project requirements (both explicit and implied)
- Good understanding of projected costs to serve and target profitability margins for establishing project plan, resources (project team, actual and buffer) and timelines
- Appointment of project resource requirements and assignment of roles and responsibilities
- Alignment of processes with internal functional groups (Finance, APB) for facilitating payment and invoicingz
Client Management
- Full spectrum of Account Management Human Resource Solutions (e.g. Employment Act Regulations, Market Situation, Salary Benchmark etc) to Client
- Ensure excellent client satisfaction (e.g. Onsite audits, mystery shopping programme)
- Participate in ongoing work streams for gathering requirements and specifications
- Periodic operational reviews with key stakeholders
- Managing invoicing process to ensure timely AR collections
- Manage escalations and service recovery
Candidate Sourcing
- Partner with recruitment team for identifying candidate channels and work plans
- Screening and selection of candidates utilizing a structured approach
- Manage interview process between clients and candidates
- Offer Management
Associate Management
- Perform onboarding procedures including contract administration, coordinate induction / briefing / training, issue work tools
- Performance review and disciplinary matters
- Contract administration
- Execute associate retention and welfare activities
- Respond and manage associate queries pertaining to employment
- Roll call to ensure punctuality and attendance on weekends
Operations Management
- Main operational point of contact
- Monitor and ensure delivery of services to scope
- Manage out-of-scope requests and situations
- Rostering & buffer management based on part-timers’ availability
- On-site presence (scheduled / unscheduled) as and when appropriate
- Facilitate instant and accurate exchange and transfer of information with clients and associates
- Identify improvement and enhancement of work processes, policies and plans
- Create and maintain systematic documentation and records in compliance with company policies and legislative requirements
Job Requirement
- Prior experience in retail operations or recruitment industry are preferred
- Firm and assertive
- Disciplined (punctuality)
- Sense of responsibility and dependability
- Fast paced and dynamic
- Able to communicate with people from all background and profiles
- Favours working in a team environment
- Flexibility in terms of working hours
- Passion, enjoys gratification and satisfaction of a successfully completed event
- Resourceful and creative
