Responsibilities:
- Own the set-up process, campaign management, and reporting for reservation and auction managed service campaigns for the Middle East region.
- Monitor managed service campaign delivery to ensure campaigns reach the target audience and run smoothly.
- Serve as the key point of contact and support for Client Solutions in technical client communications.
- Provide input to clients on effective campaign setup including tagging, targeting, and the use of mobile app and pixel tracking technologies to meet client KPIs.
- Troubleshoot, escalate and remediate technical platform issues.
- Guide clients who are based in Middle East in their campaign implementation and help evaluate setup prior to campaign launch.
- Create, organize and distribute product documentation.
- Participate in training that prepares internal teams for new products and updates within advertisement platform.
- Partner with various teams to collect customer feedback and identify opportunities to improve our products and services.
Minimum Qualifications:
- Bachelor Degree in Business Administration, Marketing, or similar discipline with at least 3+ years of advertisement operations experience on a programmatic or auction platform
- Familiarity with self-serve and auction advertisement platforms
- Experience managing branding & performance-based advertisers
- Experience helping clients execute custom campaigns centered around performance KPIs
- Excellent collaboration skills
- Ability to proactively troubleshoot and problem solve quickly through proper escalation process
- Ability to analyze data and identify insights to assess campaign performance
- Proactive attitude with excellent project management, organizational, and analytical skills
- Experience diagnosing and solving technical problems with product and engineering teams is a big plus
- Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders
- Experience with advertisement verification partners (IAS, DV, MOAT)
- High attention to detail and very organized
- Proficiency in English
- Proficiency in Arabic is preferred but not mandatory (able to read and write in Arabic (ALPT certified or equivalent) to support customers based in Middle East)
- Knowledge of the Middle East market is a plus but not required
