Industry: Semiconductor
Function: Account Management, US / Europe
Responsibilities:
- Daily Engagement with Customers:
- Engage directly with customers on a daily basis to address tactical business matters such as production planning, logistics, purchasing, finance, and customer service, resolving issues promptly and effectively.
- Forecasting and Data Management:
- Maintain accurate data within forecasting systems, including customer forecasts, volume projections, pricing details, and customer codes.
- Conduct monthly reviews of forecasts to ensure accuracy and provide feedback on forecast commitments to customers.
- Handle upside requests and track die loading, offering support to Customer Services regarding die attainment.
- Manage excess material disposition and tracking, as well as resolving billing issues and maintaining a customer issue log.
- Support Sales Operations:
- Assist sales teams in preparing quotations and promptly updating system pricing.
- Manage customer reporting and inquiries, ensuring timely responses and effective resolution of issues.
- Collaborate with the sales team, including Sales Managers, TPM, and Factory personnel, to address account-specific issues and business activities impacting short to medium-term demand.
- Demand Visibility and Operations Planning:
- Provide accurate demand visibility to support operations planning and execution, encompassing capacity, materials, resources, and revenue.
- Coordinate and prepare materials for Quarterly Customer Business Reviews (QBRs) and participate in QBR sessions as necessary.
- Degree holder with at least 5 years’ relevant account management experience in the semiconductor industry
- Familiarity with semiconductor testing and assembly / OSAT markets
- Experience in handling US or Europe market preferred
- Result-oriented team player with excellent interpersonal and communications (verbal and written) skills
- Proficient in MS Office suites
