We are representing our client (A Software Engineering Firm) to look for Senior/engineer (O365) to complement their existing team. Candidates with more experience can be considered for senior roles.
The candidate will be the IT officer responsible managing on Premise Exchange and O365 services for the company. Ensuring high-availability and uninterrupted 24/7 messaging services for the company. He/She will reports to the Messaging and Mobility Manager.
Responsibilities
- Managing and troubleshooting Exchange Infra including but not limited to O365, Intune, certificate, Sharepoint online, Trendmicro IMSVA.
- Effectively providing day-to-day Microsoft on-prem Exchange, O365, SMTP email operational support to internal customers covering all Servers and Mail Relays.
- Providing cross-over with other team members as appropriate to deliver a consistent support function.
- Provide technical support on major projects undertaken within the company.
- Involvement in implementation discussions working with non-technical stakeholders.
- Identifying and driving opportunities to improve automation for the company; scoping and creating automation for deployment, management, and visibility of our services.
- Vendor engagement for troubleshooting.
- Daily monitoring and acting on alerts.
- Provide second level end user support/managing ticket queue.
- Creating and maintaining documentation to include Standard Operating Procedures (SOPs), Configuration Documentation, & Policy Documentation.
- Provide support to audit,hardening requirement and resolve any vulnerabilities.
- Conduct regular upgrade and Security patching of the servers, appliance and equipment
- Mentoring junior IT and helpdesk personnel.
Requirements
- Degree in Computer Science, Information Technology Management, Computer Engineering or equivalent qualifications.
- Good working knowledge of Exchange 2016 and O365
- Good working knowledge of MDM Intune, Sharepoint online.
- Experience with working directly with vendors on new features and roadmaps.
- Experience with security hardening of the Windows Server operating system, as well as Exchange to meet security compliance requirements
- Ability to identify / prioritize tasks and work independently without micromanagement.
- Excellent written and interpersonal communication and documentation skills.
- Working location is at Seletar (WFH arrangement applies)
