Responsibilities:
- Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
- Provide clear instructions on complex issues.
- Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
- Facilitate effective communication with relevant departments to ensure successful business implementation.
- Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
- Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
- Complete other assigned tasks from superiors.
Requirements: - Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
- Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
- Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
- Proficient in using office software with a strong learning ability.
Perks & Benefits
- Commission and bonus
- Allowance (travel stipends, transportation, etc.)
- Nearby public transport
- Central location
- Casual dress code
- Free snacks / Happy hours
- Regular team activities
- Medical insurance
- Personal leave
- Personal development opportunities
Job Location
Suite 11-01, Level 11, Menara JLand
Click to view the location on Google maps
