Responsibilities
Infrastructure Management:
- Maintain IT infrastructure: servers, network devices, storage.
- Deploy, configure, and monitor hardware/software for optimal performance.
- Plan and implement infrastructure upgrades with the IT team.
IT Security:
- Develop and enforce IT security protocols, including firewalls, anti-virus, and access controls.
Compliance and Maintenance:
- Ensure compliance with regulatory and safety requirements.
- Implement preventive maintenance for IT and facility equipment.
Incident Management:
- Manage support tickets, meet SLA targets, and document incidents.
- Investigate and resolve system/application incidents, identifying root causes.
System Monitoring and Maintenance:
- Monitor system performance, security, and availability.
- Perform routine maintenance, updates, patches, and backups.
Documentation:
- Create and maintain IT process documentation and troubleshooting guides.
- Enhance the knowledge base with self-help resources for users.
Collaboration:
- Work with IT teams, departments, and vendors on IT projects and improvements.
- Provide technical insights and contribute to strategic decisions in meetings.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- At least 8 years working experience in global desktop services or related field, including at least 3 years in a desktop services team management role.
- Helpdesk strong technical ability in ITIL area
- Hands-on approach to tackling challenges and driving solutions
- Strong knowledge of IT infrastructure technologies, networking principles, server administration, and cloud technologies(AWS/Azure).
- Experienced in desktop support tools, IT service management and hardware/software infrastructure, including Microsoft O365 series, AD/AAD, SCCM/Intune, notebooks, printers, etc.
- Excellent communication and coordination skills, able to effectively communicate with employees and leadership at all levels.
- Have an in-depth understanding of security compliance and can ensure that desktop services comply with relevant regulations and standards.
To Apply
If you're interested in this role, click 'apply now'
All Applications will be treated will with strictest confidence.
Samuel Tse
Senior Consultant - Technology
Gateway Search
DID:+65 6727 6129
www.gateway-search.com
EA Licence No: 19C9807 | Registration No: R1223789
