Responsibilities:
- Ensure that the company’s customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed
- Ensure customer care service standard of the company is strictly adhered to by every customer service personnel
- Participate in recruiting and training of fresh customer service employees
- Respond to inquiries and queries from customers and provide a thorough and speedy resolve
- Handle complicated and unresolved issues from less experienced personnel
- Deliver appropriate and relevant information, and when not in the position to, refers customer(s) to appropriate department
- Supervise the activities of lesser customer service representatives in the accomplishment of customer care goals
- Develop strategies and plans for customer support
- Participate in implementation or improvement of initiatives associated with customer service
- Establish standards for best customer support practices
- Offers advice on the incorporation of technology in current and planned customer support strategies of the organization
- Investigate and respond to every inquiry and complaints from customer regarding company’s product and possibly its shipment
- Manage a train of customer service personnel
- Prepare correspondence and processes orders
- Ensure satisfaction of customer needs to the best possible way
- To carry out any other duties and ad-hoc assignments, as and when required
Job Requirements / Minimum Requirements:
- Proven customer support experience or experience in related field.
- Strong communication skills
- Familiarity with Customer Relationship Management systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
Perks & Benefits
- Casual dress code
- Regular team activities
- Personal leave
- Personal development opportunities
Job Location
PLO 96, 97, 98 & 99, Jln Cyber 5, Senai Industrial Estate Phase III, 81400 Senai, Johor Darul Takzim
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