Purpose of the position
To supervise the Back-end Officers and Administrative staff, handle a portfolio of cancelled accounts and manage the external Collection Agencies portfolio.
Responsibilities & Duties
· Handle customers' complaints on repayment and service issues and updating Collection Central upon resolution of the issue
· Handle CBS report disputes raised by customers
· Push the Teams to meet Collection Targets and Productivity benchmarks
· Check and approve Journal Entries raised by the Officers
· Review and sign off on Letters raised by the Officers
· Handle Credit Counselling of Singapore accounts
· Handle Block VA accounts
· Review and assign/recall the cancelled accounts to/from the respective Agencies
· Push the Agencies to meet Collection Targets and service level requirements
Qualifications & Requirements
- GCE ‘N’ level and above
- At least 1 year’s relevant working experience, preferably in the Credit Card Industry
- Good knowledge of MS Office
- Able to handle complaint/dispute cases, to have good communication and negotiation skills
- Able to supervise a Team, able to work independently and complete work on a timely basis;
