Primary Responsibilities
- Ensure Guest Services team operates with a sales attitude and all associates are aware of the sales opportunities within the hotel, which will assist with the maximization of revenue.
- Seek new and additional services constantly to improve the guest experience with a creative and innovative approach
- Initiate and maintain effective communication within the guests and other housekeeping departments.
- Maintaining a high standard of customer relations/customer service within the Guest Relations department.
Requirements
- Minimum Diploma in Hospitality
- Minimum 3 years experience in a similar capacity.
- Service Oriented.
- Possess good interpersonal and communication skills.
