About the assignment
The purpose of the job is to secure excellence in logistical operational performance, and its further development, in close cooperation and alignment with all relevant supply chain stakeholders; contributing to reaching customer perceived availability at the lowest total cost (considering impacts of quality, safety, service performance, sustainability and other supply chain costs).
Job specific key tasks and responsibilities:
- Logistical ("flow") performance: Secure total logistical operational performance from end-to-end perspective by booking optimal transport solutions under the consideration of IKEA supply chain stakeholder preconditions. Monitor & Follow-up the shipments to secure availability for our customers
- Daily operations: Reschedule and/or cancel shipments in case of logistical operational deviations based on Global Working Methods. Suggest improvement potentials for parameters and set-ups affecting delivery planning and execution and Global Working Methods
- Deviation Handling: Work in close cooperation with internal and external stakeholders (e.g. carriers, suppliers) to solve operational deviations. Follow-up operational deviations and search for solutions to avoid operational deviations in the future
- Capacity Deviations: Secure transport capacity by monitoring and requesting spot solutions within agreed frame
- Communication: Secure proactive communication with internal IKEA supply chain stakeholders and external Service Providers, in particular in case of delayed and/or changed deliveries
- Data Management: Secure correct data in our Transport systems and provide reasons codes to secure proper visiblity for any deviation in our planning process. Alerts concerned parties about incorrect or missing information required for the delivery planning and execution process
- Plan and manage deliveries: Actively contributes to the development of the Delivery Operations process, system and the Global Working Methods within the Supply Chain
- Extra-costs: Follow-up NCAs (Extra-costs) and investigate all cases. Decide based on legal documents and secure documentation of each case
- Secure minimum EQU in our trucks together with Senders
- Escalate to Supply Operations Manager in case of deviations in our planning process
