Star Alliance is the world’s largest airline alliance.
The vision of Star Alliance is “to be the leading global alliance for the high-value international traveler and the mission of the organization is “to contribute to the long-term profitability of its members beyond their individual capabilities.” The Star Alliance office in Singapore coordinates the global activities of the alliance including managing joint projects on behalf of its 26 member airlines.
In your capacity as Manager, Business IT Solutions, you will report to the Senior Director of Delivery Excellence in the Digital and Technology business unit, which provides Star Alliance member airlines with expert knowledge in the areas of IT Architecture, Delivery & Operations, and IT Security.
Star Alliance provides digital and self-service technologies to offer customers efficient and seamless travel services as well as web-based products. The team’s focus is to improve the travel experience at airport touchpoints, manage transfer baggage handling, and provide connection services to customers transferring between different Star Alliance member airlines, as well as Loyalty products.
You will own certain applications and work closely with the Star Alliance product owners to develop and manage the implementation of Star Alliance digital solutions across airlines, airports, and external ecosystems. This is a challenging role for the successful candidate who is motivated to drive Star Alliance’s business IT solutions.
Job Summary
- Develop and manage Star Alliance digital solutions across airlines, airports, and external ecosystems, including solution architecture, coordinating development efforts between different development teams, user acceptance tests, and go-live.
- Organise project meetings and monitor and manage project schedules.
- Coordinate with all stakeholders for the execution of projects, including requirements gathering as well as translating business requirements to functional requirements and ensuring technical feasibility.
- Review vendors’ solution proposals and SOWs to ensure business and functional requirements are met and addressed.
- Define product strategies, recommend new product features, and provide continuous improvements to existing products.
- Refine the product backlog including new features, enablers, and technical debt.
- Oversee the resolution of tech-related issues and bugs with vendors to ensure compliance with standards and SLAs, to achieve optimal performance.
- Coordinate and manage architectural decisions with all relevant stakeholders.
- Lead the technical aspects in the solution design phase.
- Ensure delivered products provide functionality as designed.
- Stakeholder management includes ensuring timely and accurate communication to address all inquiries
Your Profile
- Completed study in Digital Technology or related field.
- Experience managing or coordinating development teams e.g. Team Lead, Tech Lead or Scrum Master
- Experience with technical integrations e.g. API, MQ, ETL, etc.
- Aviation or related industry working experience is essential.
- Experienced presenter/trainer in larger workshop environments, ability to prepare effective PowerPoint presentations.
- Experience in multicultural environments and multiple stakeholder management and being able to work with a geographically dispersed team of stakeholders.
- Able to lead large workshops as well as facilitate technical discussions.
- Takes initiative and self-motivated, works cohesively in a team.
- Highly organized and possess the ability to manage multiple projects or tasks concurrently.
- Willingness to travel
- A high level of proficiency in English is essential, as it is the sole language used for communication with Star Alliance Member Airlines and other external stakeholders
This is a unique opportunity for highly skilled professionals to apply their talent, creativity, and dedication to a global team focused on delivering value to frequent international travelers who travel on our member airlines.
